business development executive

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Job Description: React JS Developer (8+ years) with Strong Next JS Experience

Location: Remote/Gurgaon (GGN)

Shift: 5:30 pm to 2:30 am

Maximum Budget: 15 LPA

We are looking for a highly skilled and experienced React JS Developer with a strong background in Next JS. As a React JS Developer, you will be responsible for developing high-quality web applications using React JS and Next JS frameworks. This is a remote position with an option to work from our office in Gurgaon.

Responsibilities:

• Develop responsive web applications using React JS and Next JS frameworks.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Translate designs and wireframes into high-quality code.
• Write clean, maintainable, and efficient code.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and address performance bottlenecks.
• Participate in code reviews to maintain code quality standards.
• Troubleshoot and debug issues reported by the QA team or end-users.
• Stay up-to-date with the latest industry trends and technologies related to React JS and Next JS.
• Mentor junior developers and provide technical guidance when needed.
• Work in a fast-paced, agile development environment.

Requirements:

• Minimum 8 years of experience as a React JS Developer.
• Strong hands-on experience in Next JS is a must.
• In-depth knowledge of React JS and its core principles.
• Proficient understanding of web markup, including HTML5, CSS3.
• Familiarity with RESTful APIs and asynchronous request handling.
• Experience with popular React JS workflows (such as Redux).
• Familiarity with code versioning tools such as Git.
• Experience with optimizing web applications for maximum speed and scalability.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work independently as well as in a team.
• Immediate joiners preferred.

We offer a competitive salary package with a maximum budget of 15 LPA, commensurate with skills and experience. This is an excellent opportunity to join a dynamic team and work on challenging projects in a remote or Gurgaon-based environment.

If you meet the above qualifications and are eager to contribute to our organization's success, please submit your resume and portfolio. We are looking for immediate joiners, and the selection process will be expedited for such candidates.

Senior Full Stack Developer (Ruby on Rails, ReactJS) - Mirafra Technologies

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. They are expected to have experience in building web and API based application platforms

Educational Qualification :

            B.E. / B.Tech / from top tier IITs/NITs with at least 4-6 years of experience in full stack  development for Web Applications

Overview :

            Opportunity to work as a Software developer for a content based Progressive Web App in the ed-tech industry. This platform enables creation and consumption of stories in multiple languages with the use of technology to scale creation as well as providing users with content suggestions based on their reading preferences. The project entails development of new features and deployment using a CI/CD model based on requirements from the product team.

The responsibilities would include:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Development of new features
• Debugging issues with existing features
• Monitoring application health
• Proactive approach to upgrade technology/plugins, modify architecture etc. to ensure reduction in issues and improvement in platform performance
• Hotfixes and support for L3 tickets raised from end users with highest priority
• Mentoring other members of the team in new and evolving technology tools / paradigms

Must have:

• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel
• Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Preceding experience with ReactJS workflows like Redux, Create React App, data structure libraries
• Strong understanding of Javascript, ReactJS, HTML, CSS, Ruby and Ruby on Rails
• Strong understanding of scalable, modular, open and robust application / database architecture.
• Strong analytical, problem solving skills for ambiguous high level business / technical issues
• Familiarity with concepts of MVC, ORM, and RESTful
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Hands on Experience with relational databases Postgresql and MySQL
• Solid understanding of object-oriented programming
• Proficient in writing unit and functional tests with RSpec, Capybara
• Familiarity with Couchbase and ElasticSearch (NoSQL DB)
• Able to implement automated testing platforms and unit tests with RSpec
• Proficient understanding of code versioning tools (e.g. Git)
• Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
• Familiarity with continuous integration/continuous development (CI/CD) tools and methodologies
• Proficient in verbal and written communication.
• Experience in debugging system performance issues and creating long term solutions for the same would be an added benefit.

Good to have :

• Experience with Cloud services, web servers, load balancers, auto scaling of architecture would be preferred

• Understanding business objectives and designing surveys to discover prospective customers preferences
• Perform a valid and reliable market research SWOT analysis
• Provide competitive analysis on various companys market offerings, identify market trends, pricing/business models, sales and methods of operation
• Collecting data on customers, competitors and marketplace and consolidating information into actionable items, reports, and presentations.
• Analyze and interpret data to identify patterns and solutions, including surveys and focus group transcripts
• Develop industry-specific, vertical-level nuances as the function matures
• Actively develop domain expertise, leveraging subject matter experts, and external sources
• Remain fully informed on market trends, other parties researches and implement best practices
• Managing existing clients, responding to them on calls, email and visits.
• Follow up on collections for overdue invoices
• Checking the internal orders, supply management and resolving quality issues if any
• Development of new business, filling new tenders and follow up on prospective Business
• Collecting market information
• Timely escalation of matters to top management for timely resolution.
• Submission of MIS Reports

• Defining and documenting best practices and strategies regarding application deployment and infrastructure maintenance
• Providing guidance, thought leadership and mentorship to development teams to build cloud competencies
• Ensuring application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design
• Managing cloud environments in accordance with company security guidelines
• Developing and implementing technical efforts to design, build and deploy AWS applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling and advanced analytics
• Participating in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
• Troubleshooting incidents, identifying root cause, fixing and documenting problems and implementing preventive measures
• Educating teams on the implementation of new cloud-based initiatives, providing associated training as required

Desired Candidate Profile

• Bachelor’s degree in computer science, information technology
• 2+ years of experience as architect, designing, developing, and implementing cloud solutions on AWS platforms
• Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytic
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists and subject matter experts
• Self-motivation with the ability to drive features to delivery
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly
• AWS certifications are a plus
• Knowledge of web services, API, REST, and RPC    

Key responsibilities:

• Plan and execute Web, SEO/SEM, Database Marketing, Email, Social media, and Advertising campaigns
• Design, Build, and maintain Social Media presence
• Measure and report performance of Digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identify trends, insights and optimize approach based on the insights.
• Plan and execute periodic Content Calendar for Branding and Inbound lead acquisition
• Create landing pages and optimize user experience for Lead Acquisition
• Should be able to plan and execute Webinars, Seminars and Events

Skills:

• MBA or PGDM in Marketing
• 6+ years of experience in Digital Marketing for IT/ITES Services Industry
• Must have exposure in marketing of Digital Technologies and Services like Cloud, Analytics, APIs, Software Development & Channels
• Good to have experience in using HubSpot as Marketing Tool
• Must have excellent verbal and written Communication skills with exposure to Global Clients

Skills:

* Should have excellent manual testing skills.
* Good knowledge in automation testing using Selenium WebDriver.
* Should have good written & communications skills to write the test cases and documentation.
* Good Analytical skill, Proactive, Capability of thinking through a scenario.
* Knowledge in mobile automation testing using Appium is a plus point.

Responsibilities:

• Creation of automated test scripts to reduce the amount of time and effort spent on testing.
• Strongly adhere to specification and style guides.
• Ensure the application meets the performance, quality and targets.
• Leverage new and established testing methodologies.
• Translate the given design document into proper Test Cases for maintainability.
• Work hand-in-hand with developers to understand the flow of modules and document it.

• Execution of test cases/test scripts for manual/automation testing.
• Should have working knowledge of SQL server.
• Design and create test conditions and scripts to address business and technical use cases.
• Analyze data and results of tests, record defects, provide status.
• Document, track and escalate issues as appropriate, using JIRA or similar tools/means.
• Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
• Build Deployment on Test Environment.

Requirements:

• Experience in end-to-end user testing for minimum 1-2 yrs.
• Have prior experience with manual testing in web and Android applications.
• Logging bugs, detailed test reports, screenshots, and videos in the bug tracker during pre-release and post-release testing.
• User & usability testing on the design prototypes being passed to the development team.
• Well versed with Agile testing methodologies.
• Opportunity to define, design, tool and implement entire Automated testing using Selenium/TestNG/Appium or any other tool of choice.
• Ability to stick to deadlines.
• Manage regular exploratory testing campaigns by employing a large number of short-term remote testers.
• Ability to operate in white-spaces where ambiguity or lack of knowledge might be imminent in tackling problems. In short, love the entire startup experience.
• Good Knowledge of Core Java.
• Good Knowledge in Selenium.
• Troubleshoot problems related to scripts, framework components,application changes, etc., and repair issues.
• Experience in working with Agile Projects and Scrum Process.
• Enable and/or perform development of test automation by designing and writing automated test scripts based on defined test cases,including the definition of test data for consumption by scripts during test execution.
• Must have experience in writing TDD and BDD test cases.
• Analyze test logs, and report test results/metrics.