Registration & Compliance Operations

Job Role: Customer Support  Executive

Location: HSR Layout; Bangalore 

Employment Type: Permanent & Full time 

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary: 

About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Roles & Responsibilities: 

• Handling customer queries and managing customer coordination 

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction 

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers. 

Qualifications 

1. Min 1 to 3 years’ experience in a customer support role 

2. Can handle voice and non-voice process (chat, email, phone) 

3. Excellent interpersonal skills 

4. Excellent written and oral communication skills in English and Hindi 

5. A quick learner 

6. Ability to make high quality decisions & Multi tasks.

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.

Key responsibilities:

1. Execute tests on Jenkins, and fetch reports

2. Conduct feature demos in customer calls and execute the test cases

3. Perform root cause analysis by reviewing logs

4. Be well conversant with different types of automation testing tools and be responsible for onboarding future automation technologies like AI/DevOps and implement fit-for-purpose tools/technologies

Other requirements

1. Automation experience with Selenium

2. Experience in automation tools for mobile app automation

3. Experience working with source control tools (GIT, Gitlab, GitHub)

4. Ability to understand business requirements/ workflows and come up with automation scripts and implementations

5. Experience working in a fast-paced environment and working closely with the core engineering team

6. Experience working in an Agile environment and using tools such as Jira

7. Ability to write and maintain testing documentation on subjects including API functionality and software issue creation/resolution

8. Previous experience working with cloud providers like AWS or Azure.

9. Experience in functional testing, End-End testing, and regression testing

10. Experience in writing queries in SQL and PostgreSQL using joins for extracting and verifying data

11. Knowledge of STLC and various kinds of testing systems, integration, UAT, performance, and Accessibility testing

Role Overview

As a Senior Frontend Developer, you will be at the forefront of developing high-quality mobile applications using React Native. This role requires a comprehensive understanding of cross-platform development, UI/UX design principles, in-app purchases, and state management. You will work closely with our backend team, designers, and product managers to deliver seamless and responsive applications that meet global market standards.

Key Responsibilities

• Lead the development of mobile applications using React Native, ensuring cross-platform compatibility and responsiveness across devices.
• Collaborate with the design team to implement intuitive and user-friendly UI/UX designs.
• Integrate in-app purchases, Firebase services, dynamic links, and develop custom features to enhance user engagement.
• Manage application state effectively using state management libraries and best practices.
• Oversee the app deployment process, including release management, to the App Store and Google Play Store, ensuring compliance with their guidelines.
• Work with the team to identify and resolve performance issues and optimize application for speed and scalability.
• Work on animations and UX of applications for both IOS and Android.
• Stay updated with the latest trends and technologies in mobile development to continuously improve app functionality and user experience.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in frontend development, with significant experience in React Native and cross-platform mobile app development.
• Strong portfolio demonstrating expertise in UI/UX design and in-app purchases integration.
• Extensive experience with Firebase, including dynamic links and other backend services.
• Proven track record of managing app releases, including deployment to the App Store and Google Play Store.
• Excellent problem-solving skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.
• Strong communication skills, with proficiency in English.
• Attach the link of mobile application worked on till date

Why Join Us?

• Opportunity to lead a cutting-edge project impacting users globally.
• Work in an environment that fosters innovation, collaboration, and professional growth.
• Competitive compensation, comprehensive benefits.

What you will do:

• Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
• Provide technical and work direction to the other global developers (be their conduit to the local team)
• Hands-on development of defined architecture and design of both front-end and back-end programming.
• Ability to keep informed of industry trends and technologies.
• Ability to break down complex requirements into specific work items.
• Implement and carry out unit testing.
• Leverage the DevOps team to ensure the product can be automatically built, deployed, and tested using CI/CD pipelines across all of the release cycles from dev to production.
• Strong grasp of modern security principles and how to apply them to applications

Minimum Qualifications:

• Degree in Computer Science, technical field, or equivalent professional experience.
• Proven ability to develop resilient code that performs, and scales based on application usage.
• 6+ years of experience in developing using JavaScript and JavaScript libraries and frameworks such as Angular and React
• 6+ years of experience building applications using JavaScript, HTML, CSS, Web, JSON/XAML-based REST API.
• 3+ years of experience building RESTful web services using NodeJS
• Experience with Unit Testing Frameworks like UnitJS, Mocha
• Understanding of code versioning tools such as Git or Visual Studio Team Services
• Experience with Visual Studio, Visual Studio Code, Atom or Eclipse
• Excellent oral and written communication skills
• Ability to work in a distributed and global environment
• Understanding of building applications deployed in the cloud (Azure, AWS, GCP) leveraging PaaS and IaaS Services
• Able to work in a fast-paced environment with a diverse group of people

Preferred Qualifications:

• Proven ability to quickly learn new technologies
• Experience with agile methodologies
• Strong problem-solving orientation
• Can manage multiple competing tasks/projects at the same time
• Strong team and customer service focus

Content Writer

Roles & Responsibility:

To write on a variety of topics related to education and courses offered by the colleges and institutions in India and educational news and updates etc.

Knowledge of writing articles, blog posts, descriptions, page titles etc. for digital media.

Create content which gives website readers access to information in a simple, easy to understand language.

The content writer should know the target audience and write content to engage and draw visitors.

Generate content, making smart use of keywords. The text should have relevant keywords and variations for better search engine ranking and indexing.

Creating stories from in-house reports/surveys monthly.

Developing new ideas for web content.

Work with team members to enhance content pieces.

Desired Profile

Freshers with impressive writing skills are welcome.

As a web content writer, the ability to write engaging content for websites.

Knowledge in writing content for websites/print/company blogs.

Good written and communication skills.

Awareness of Search Engine Optimization (SEO), internet marketing trends is a plus.

Excellent time management skills.

Personal Traits:

Excellent written and oral communication skills.

Excellent problem-solving skills.

Should be excellent in Time Management, Planning Skills & Organizing Skills.

Starting salary 20000 INR, expecting salary 40000+ INR 

Effebot is looking for managers who will be selling...Effebot! 

Hello, we’re an international company, founded in Russia in 2013. Though we’re located in Perm, we’re expanding worldwide and now are looking for new team members! 

Effebot is an effective voice mailing service which provides smart robocalls with IVR customization and speech recognition.

Effebot can be used for any outbound calls: cold callings, surveys, complaints and claims fixing, notifications, etc. It can easily and quickly inform clients about promotions, sales or news. Effebot also provides cloud solutions for inbound calls.

We are a team of 130+ great specialists, and we are happy to welcome new employees to our ranks.

You may see more on our website: https://effebot.com/">https://effebot.com/ 

So, if you: 

• have a successful experience in cold calling sales (from 2 years);
• have an experience of remote work, enjoy it, know how to organize your work day by yourself;
• are responsible - we trust you to be our representative in your country and we want to rely on you;
• are ambitious - with good motivation you’ll be earning more; 
• can fluently speak English (other languages are a nice advantage!);
• are proud to call your speech diverse and literate.

Then you’re welcome to apply to our team!

What you’ll need to do: 

• search for new clients in India; 
• effectively negotiate with clients’ representatives of different levels;
• develop clients;
• make a lot of outbound calls;
• work in the amoCRM system.

What you need to have:

• computer;
• access to Internet;
• USB headphones;
• willing to work and earn. 

Salary conditions: 

• after onboarding your salary is around 20000 INR monthly 
• plus 20-30% from sales you made
• we expect you to earn at least 500-600$. 

Work conditions: 

• remote work (you work from your home);
• working hours 10-19 (IST);
• working days are from Monday to Friday; 
• good-working onboarding process;
• career perspectives. 

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors