Sales Development Representative (SDR)

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack 
• Building and Scaling on Kubernetes
• Ensuring the Security of Upswing Cloud Infra
• Building Security Checks and automation to improve overall security posture 
• Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
• Mentoring people across the teams to enable best practices 
• Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure

What will you do if you join us?

• Write a lot of code
• Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org 
• Taking Ownership of existing, ongoing, and future initiatives 
• Plan Architecture- for upcoming infrastructure
• Build for Scale, Resiliency & Security 
• Introduce best practices wrt Devops & Cloud in the team
• Mentor new/junior team members and eventually build your own team

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Must have Programming skills and Experience
• Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
• Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Experience with Kubernetes and Docker is required 
• Understanding of the Java Technologies and Stack
• Any other Devops related experience will be considered

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks:

Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.

Location:

Pune, Maharashtra

Job Responsibilities:

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

● Control resources and utilize assets to achieve qualitative and quantitative targets.

● Adhere to and manage the approved budget.

● Responsible for Managing and training the team.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners

● Exceptional service orientation and ability to provide timely solutions

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal and leadership skills with the ability to collaborate and manage.

● Strong in building and maintaining the relationship with stakeholders

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.

Kutumb is the first and largest communities platform for Bharat. We are growing at an exponential trajectory. More than 1 Crore users use Kutumb to connect with their community. We are backed by world-class VCs and angel investors. We are growing and looking for exceptional Infrastructure Engineers to join our Engineering team.

More on this here - https://kutumbapp.com/why-join-us.html">https://kutumbapp.com/why-join-us.html

We’re excited if you have:

• Recent experience designing and building unified observability platforms that enable companies to use the sometimes-overwhelming amount of available data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired
• Expertise in deploying and using open-source observability tools in large-scale environments, including Prometheus, Grafana, ELK (ElasticSearch + Logstash + Kibana), Jaeger, Kiali, and/or Loki
• Familiarity with open standards like OpenTelemetry, OpenTracing, and OpenMetrics
• Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale. Additionally, the ability to contribute improvements back to the joint platform for the benefit of all teams
• Demonstrated customer engagement and collaboration skills to curate custom dashboards and views, and identify and deploy new tools, to meet their requirements
• The drive and self-motivation to understand the intricate details of a complex infrastructure environment 
• Using CICD tools to automatically perform canary analysis and roll out changes after passing automated gates (think Argo & keptn)
• Hands-on experience working with AWS 
• Bonus points for knowledge of ETL pipelines and Big data architecture
• Great problem-solving skills & takes pride in your work
• Enjoys building scalable and resilient systems, with a focus on systems that are robust by design and suitably monitored
• Abstracting all of the above into as simple of an interface as possible (like Knative) so developers don't need to know about it unless they choose to open the escape hatch

What you’ll be doing:

• Design and build automation around the chosen tools to make onboarding new services easy for developers (dashboards, alerts, traces, etc)
• Demonstrate great communication skills in working with technical and non-technical audiences
• Contribute new open-source tools and/or improvements to existing open-source tools back to the CNCF ecosystem

Tools we use:

Kops, Argo, Prometheus/ Loki/ Grafana, Kubernetes, AWS, MySQL/ PostgreSQL, Apache Druid, Cassandra, Fluentd, Redis, OpenVPN, MongoDB, ELK

What we offer:

• High pace of learning
• Opportunity to build the product from scratch
• High autonomy and ownership
• A great and ambitious team to work with
• Opportunity to work on something that really matters
• Top of the class market salary and meaningful ESOP ownership

Development Projects

Backlog Create: Work with cross functional teams to breakdown the quarterly objectives into tasks and create backlog in Jira

Groom: Review the backlog regularly for each product / team and keep the items up-to-date and prioritized

Planning: From the backlog create sprint plans for all our products and cross functional teams every two weeks

Estimation: Ensure all the tasks in sprint have assignments, estimates added in Jira and the time spent is recorded

• Ensure all the tasks in sprint have start and end dates - Scheduling, Tracking, Releases
• Work with team to plot the tasks in the sequence as they would be delivered to ensure the planning is realistic
• Attend regular sprint meetings and monitor the progress against the plan o Find out the dependencies and work with cross functional teams to resolve them. 
• Find out the risks, create plans to mitigate them
• Work with cross functional teams to determine the scope of each release o Prepare release plans
• Review the release progress regularly 
• Manage the dependencies and risks

Documentation

• Process Documents : Document the processes that the teams follow and their life-cycle

• Product Documents : Work with cross functional teams to ensure the documentation artifacts are created for each release, reviewed and signed off before the release

Reporting : Weekly Progress Reports o Sprint Reports

Communication

Apart from regularly reporting the project manager need to be able to communicate with teams and management on a day-to-day basis on ongoing product development and release activities to be effective

Customer Projects

• Meet regularly with customers to understand the issues, solution to the use-cases, update implementation schedule and key milestones                                                                                                                   
• Work with customers to plans, schedule and execute the deployment, integration, upgrade, migration activities                                                                                                                                                                                                                                                                                                                 Obtain feedback on product and service performance and take them to management and cross functional teams to ensure they are added to the product backlog                                                                                                                   
• Serve as the primary voice of the customers within Acceldata and advocate on customers’ behalf                                                                                                                   Engage in and coordinate efforts to provide customer support and solutions by leading cross-functional efforts to ensure customer success                                                                                                                   
• Attend periodic business review meetings, as required, to provide progress on specific customer accounts                                                                                                                   Develop and manage improvement strategies for customer success. Hold retrospective reviews after every key milestone, document the outcomes and ensure the actions are implemented                                                                                                                   
• Coordinate with the Site Reliability team to drive value with key accounts
• Prepare periodical reports on customer’s health and report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement                                                                                                                                                                                            

Knowledge, Skills and Experience:                                                                                                    

• To succeed at this job, you must have 5 - 8 years of experience in managing development projects   
• 3 - 5 years of experience in managing releases /roll out to customers 
• Be Customer Success driven to Have strong leadership and influencing skills 
• Have the ability to track and manage multiple customer programs from inception to implementation o Be able to collect, analyze, present data in support of recommendations 
• Possess the ability to foster working relationships and establish trust across the organization both internally and with customers.

JOB DESCRIPTION

• Programming Language: Python. 
• Familiarity with some ORM (Object Relational Mapper) libraries Experience in Python web framework such as Django, Flask, etc.
• Good Knowledge in any SQL database administration Understanding of the threading limitations of Python, and multi-process architecture.
• Experience in developing modular plugins for any open source enterprise business web applications
• Knowledge in integrating third-party applications using any web service is also preferred.
• Strong background in Object-Oriented Programming Strong experience in PostgreSQL. Knowledge in HTML 5, CSS and XML/RML is must.

Responsibilities and Duties: 

• Knowledge in Python programming and Odoo ERP
• Knowledge in developing applications using Python.
• Knowledge about Web Technologies, Web Services Sound knowledge of coding, server deployment and troubleshooting.

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

Responsibilities:

• Own the design of the overall architecture of the web application
• Implement a robust set of services and effective APIs to power the web application
• Build reusable and manageable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Translate UI/UX wireframes to visual elements
• Develop and handle well-functioning databases and applications
• Test software to ensure responsiveness and efficiency 
• Troubleshoot, debug and upgrade software
•  

Experience:

• Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS, and JavaScript
• Strong experience in driving thought leadership and technical architecture
• Experience with mentoring juniors in the team

You are a fit if :

• You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
• You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
• You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track and cut scope when needed.
• You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your projects on track.
• You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users, and solve real problems for them.

About Us:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

1. Going independent which is risky: no support or direction
2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well-known technology platforms that provides an Uber-like simple experience in starting a business

• https://stripe.com/atlas">Stripe Atlas: Helping you incorporate and set up legal logistics for your business
• https://www.duolingo.com/">Duolingo: Learn a new skill (in our case it is about a specific type of business)
• https://www.shopify.com/online/ecommerce-solutions">Shopify: The operating tools to run your business
• https://www.womply.com/">Womply: A marketing stack to drive your customer

We're backed by top investors and built a world-class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon, and OYO.