Introduction:
Reconect.ai is a cutting-edge technology company headquartered in Bengaluru, pioneering the use of advanced AI to transform the debt collection industry. Our B2B SaaS platform leverages AI-driven strategies to streamline the entire debt collection process, enhancing operational efficiency and customer experience for financial institutions.
We are looking for a highly motivated and ambitious Sales Development Representative (SDR) with 3+ years of experience in SaaS sales. The SDR will play a crucial role in driving our sales growth and expanding our market presence by generating qualified leads and nurturing prospects through the early stages of the sales funnel.
Key Responsibilities:
- Conduct targeted outbound prospecting efforts to identify and qualify leads through multiple channels, including cold calling, email campaigns, LinkedIn outreach, and industry events.
- Research and identify key decision-makers within financial institutions; understand their pain points and business objectives related to customer engagement, automation, and digital transformation.
- Engage prospects in meaningful conversations to uncover specific challenges and position Reconect.ai’s solutions as the right fit.
- Collaborate closely with the sales team to ensure smooth handoff of qualified leads and maintain strong pipeline momentum.
- Conduct timely follow-ups with leads, schedule appointments, and coordinate meetings between prospects and the sales team.
- Actively participate in sales meetings, contribute insights to sales strategies, and share feedback from prospects to help refine product positioning and marketing initiatives.
Qualifications
- 3+ years of experience in SaaS sales or a similar role, preferably in debt collection, banking, and financial services.
- Proven track record of achieving or exceeding sales targets and generating qualified leads.
- Strong communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with prospects.
- Excellent phone etiquette and active listening skills to understand customer needs and tailor messaging accordingly.
- Self-motivated and driven to succeed, with a competitive mindset and the ability to thrive in a fast-paced sales environment.
- Familiarity with CRM software and sales tools is a plus.
- Solid organizational and time management skills to prioritize tasks and manage multiple leads effectively.
Why Join Us?
- Be part of a fast-growing AI company transforming the debt collection space.
- Work with a collaborative and driven team that values innovation and growth.
- Gain exposure to leading-edge AI and SaaS solutions that are redefining customer engagement.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reconectai
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Key Responsibilities
1. Lead Generation: Identify and source potential clients/customers through LinkedIn, databases, and online research.
2. Cold Calling & Outreach: Make daily outbound calls and messages to connect with prospects and introduce the company.
3. Pitching & Selling: Explain products/services confidently, handle basic queries, and build interest among leads.
4. Follow-ups & Conversions: Regularly follow up with interested prospects and work towards closing sales.
5. Meeting Coordination: Schedule meetings/demos with qualified leads for the senior sales team.
6. Reporting & Data Management: Maintain proper records of leads, calls, and outcomes in Excel/CRM and submit regular updates.
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• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
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• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
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Full Stack Developer - Averlon