Customer support executive

Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

Responsibilities:

•                 Formation of effective and efficient Google Ad strategies

•                 Creating, launching, and managing various PPC ad campaigns

•                 Conduct keyword research to list keywords (longtail, phrase match, exact match) to bid on.

•                 Manage budget and make the best strategies for effective bidding to make maximum ROI.

•                 Perform AB testing by creating different ad copies with different headlines.

•                 Manage bids and create campaign strategies.

•                 Create and finalize attractive and relevant landing pages for google ads.

•                 Track KPI to monitor performance.

•                 Make plans for audience targeting.

•                 Producing reports for ad management and insights.

•                 Check and monitor existing ad campaigns and make recommendations on how to optimize and update them.

•                 Prepare and produce detailed analysis and ad campaign reports and present them to the other staff.

•                 Analyze the latest marketing trends and optimize ad campaigns according to that.

•                 Suggest ways to reduce fraud clicks.

•                 Make suggestions for creative ad campaigns and templates.

•                 Execute quarterly marketing plans to meet overall business targets.

Education & Must Have Knowledge In:

•                 2 years of experience in Google Ads, online marketing, advertising, or communication

•                 Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, YouTube, and more

•                 Bachelor’s Degree or Master’s in Marketing, Advertising, or Communications required

•                 Excellent creative writing skills

•                 Excellent communication skills

•                 Creative and open to new ideas

•                 Adaptable and willing to learn new techniques

•                 Should be able to work independently and multi-task

• Proven at least 2 to 3 years of work experience as a Front-end developer
• Hands-on experience with markup languages
• Experience with JavaScript,Next.Js and Tailwind is a must
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Excellent analytical and multitasking skills
• Engineering Graduates preferred

• 8+Years of Exp in C++ Developement

Software: C++, Jenkins, Visual Studio, Linux, CheckMarx, GitHub, Google test framework.

Application Architecture: Scalable, Resilient, Cloud deployable, high performance based.

DB: Oracle

Libraries: CPLEX (knowledge of CPLEX is a plus)

Company Introduction :

My Next Developer is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Responsibilities

- Ensure security in the development activities.

- Implement risk management techniques and threat modeling.

- Implement infrastructure automation, monitoring and alerts as part of ISO 27001 and SOC 2 certifications.

- Collaborate with internal teams to produce the best security solutions

Minimum requirements :

- Bachelor's/Master's degree in degree in computer science, cybersecurity, engineering, or equivalent degree.

- 3+ years of experience as a DevSecOps engineer.

- Proficiency in back-end technologies such as NodeJs or Python.

- Expertise in using DevOps tools like GitHub, dependency management, and CI/CD.

- Profound knowledge of AWS cloud, DevOps culture and automation tools.

- Fluent in both spoken and written English communication.

- Ability to work full-time (40 hours/week) with a 2-3 hour overlap with European time zone.

- Stay up-to-date on cybersecurity threats and follow the best practices.

- Previous project experience related to ISO 27001 and SOC 2 certifications.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

3-9 Years of experience into C#, .Net & WPF(mandatory).

Technology skills:

Mandatory

 Strong background in Software Development/Engineering

 Good experience of the n-Tier architectures with REST web services (WebAPI would be a plus).

 Hands on experience with .NET 4.5, C#, WPF with MVVM or PRISM and WebAPI or WCF

 Should have worked on SQL Server

 Worked on LINQ and Entity Framework

 Sound Knowledge of SOA Principles.

 Experience with Agile/Scrum Organization.

 Experience with ATDD / TDD (Fitnesse for the ATDD would be a plus)

 Experience with Continuous Integration environments (TeamCity would be a plus)

 Experience with TFS as a source code repository and as a Scrum tool.

 Excellent communication skills with fluent English.

Preferred

 Knowledge on UML, design patterns, design principles such as SOLID / DRY and best coding practices.

 Proven ability and interest in building new application feature which interacts with existing application and infrastructure.

Methodology skills

 Test Driven Development

 Agile-Scrum

 Domain Driven Design

Job Description - Sr Azure Data Engineer

Roles & Responsibilities:

1. Hands-on programming in C# / .Net,
2. Develop serverless applications using Azure Function Apps.
3. Writing complex SQL Queries, Stored procedures, and Views. 
4. Creating Data processing pipeline(s).
5. Develop / Manage large-scale Data Warehousing and Data processing solutions.
6. Provide clean, usable data and recommend data efficiency, quality, and data integrity.

Skills

1. Should have working experience on C# /.Net.
2. Proficient with writing SQL queries, Stored Procedures, and Views
3. Should have worked on Azure Cloud Stack.
4. Should have working experience ofin developing serverless code.
5. Must have MANDATORILY worked on Azure Data Factory.

Experience 

1. 4+ years of relevant experience