Customer Executive

• Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps
• Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments
• Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)
• Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch
• Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)
• Mandatory (Company): B2C product companies
• Mandatory (Exclusion): Payment gateway companies

Preferred Companies

B2C Product Companies List: Ultrahuman, boAt, Noise, Fire-Boltt, Mamaearth, Nykaa, Purplle, SUGAR Cosmetics, mCaffeine, CRED, Paytm, PhonePe, Amazon India, Flipkart, Meesho, Tata 1mg, Practo, PharmEasy, HealthifyMe, Cult.fit, Groww, Zerodha, Upstox, Dream11, MPL (Mobile Premier League), WinZO, Ather Energy, Wakefit, SleepyCat, Urban Company, ShareChat, Moj, Dailyhunt, Koo, Chingari, Josh (VerSe Innovation), BYJU’S, Unacademy, Vedantu, Cuemath, Embibe

Job Title: Lead – Application Engineering

Remote | Chennai | Hyderabad | Bangalore

Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 2800+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team-first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers across the globe and offices in multiple cities across India, the US, the UK, Canada, and Singapore, including a substantial remote global workforce.

We’re Great Place to Work-Certified™. Working at Tiger Analytics, you’ll be at the heart of an AI revolution. You’ll work with teams that push the boundaries of what is possible and build solutions that energize and inspire.

Curious about the role? What your typical day would look like?

As a Lead - Application Engineer, you will work with our Application Engineering team on designing and developing web applications.

More specifically, you might:

• Collaborate with business analysts and technical managers to understand functional, and non-functional requirements, and scope.
• Design and develop multi-tier, cloud-native, high-performance, and scalable solutions
• Indulge in applying benchmarking software engineering principles and design patterns to build robust world-class solutions.
• Direct cross-functional agile teams as a leader across the software development lifecycle
• Analyse design alternatives using proofs-of-concept, and engage with architects to choose the best optimal solutions
• Obsess about writing high-quality code and performing reviews of the design and code.
• Interact and collaborate with project/program managers to estimate, plan, and reduce technical concerns at the module or project level.
• Ideate with your peers, support their work, and provide constructive feedback on their solutions.

What do we expect?

• 5+ years of experience
• A passion to write clean yet simple programs using JavaScript, HTML5, CSS3
• Keen interest in creating web frameworks like Angular / React JS
• A comprehensive foundation using object-oriented and functional programming languages.
• Wide-ranging knowledge in web server technologies - Node.js / Nginx
• Exposure to Cloud environments - AWS / Azure / GCP
• Good understanding of working with API design and development
• A full cycle web development experience with end-to-end exposure for atleast 2/3 of development projects

You are important to us, let’s stay connected!

Every individual comes with a different set of skills and qualities so even if you don’t tick all the boxes for the role today, we urge you to apply as there might be a suitable/unique role for you tomorrow.

We are an equal-opportunity employer. Our diverse and inclusive culture and values guide us to listen, trust, respect, and encourage people to grow the way they desire.

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis

We are looking for a Software Test Engineer . This individual will be involved in manual testing of Web & Mobile applications, SOAP web services and Rest APIs.

Role Description

• Individual will be responsible to developing manual test scripts.
• Analyze and prepare positive and negative test scenarios.
• Responsible to executing automated and manual test cases.
• Responsible to tracking and logging defects during execution.
• Generating reports such as defect analysis report, project status report, etc.
• Actively participate in requirement analysis, test design and sprint planning.
• Identify opportunities for continuous improvement.
• Provide proactive advice and feedback throughout the software testing lifecycle for prevention and early correction of quality problem.
• Document lessons learned, help maintain knowledge database.

Desired Profile

• Good Knowledge in JIRA, web service testing & Confluence.
• Good Knowledge API testing using SOAP-UI & POSTMAN.
• Good Knowledge of Mobile Testing (Android & IOS platform)
• Basic knowledge of SQL queries
• Have good understanding of Software testing lifecycle.
• Should have Knowledge in various test development and design methodologies.
• Good working knowledge on agile methodology (Scrum& KANBAN) and process.
• Knowledge on Automation using UFT/Selenium.
• Sound interpersonal and team working skills
• Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort
• Must be adaptable in a changing environment and be effective in many different business settings
• Should be able to understand customer / end users’ requirements and should own the issue till closure.
• Work Experience: 2-5 years in Software Testing (Preferred candidate from Digital Health Domain)
• Education Qualification: B.Tech (CS/IT), MCA , M.Sc (CS/IT), MCS, BCA, B. Sc (CS)