Customer Executive

Job Details

- Job Title: SDE-3

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 5-8 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Role & Responsibilities

As a Software Development Engineer - 3, Backend Engineer at company, you will play a critical role in architecting, designing, and delivering robust backend systems that power our platform. You will lead by example, driving technical excellence and mentoring peers while solving complex engineering problems. This position offers the opportunity to work with a highly motivated team in a fast-paced and innovative environment.

Key Responsibilities:

Technical Leadership-

• Design and develop highly scalable, fault-tolerant, and maintainable backend systems using Java and related frameworks.
• Provide technical guidance and mentorship to junior developers, fostering a culture of learning and growth.
• Review code and ensure adherence to best practices, coding standards, and security guidelines.

System Architecture and Design-

• Collaborate with cross-functional teams, including product managers and frontend engineers, to translate business requirements into efficient technical solutions.
• Own the architecture of core modules and contribute to overall platform scalability and reliability.
• Advocate for and implement microservices architecture, ensuring modularity and reusability.

Problem Solving and Optimization-

• Analyze and resolve complex system issues, ensuring high availability and performance of the platform.
• Optimize database queries and design scalable data storage solutions.
• Implement robust logging, monitoring, and alerting systems to proactively identify and mitigate issues.

Innovation and Continuous Improvement-

• Stay updated on emerging backend technologies and incorporate relevant advancements into our systems.
• Identify and drive initiatives to improve codebase quality, deployment processes, and team productivity.
• Contribute to an advocate for a DevOps culture, supporting CI/CD pipelines and automated testing.

Collaboration and Communication-

• Act as a liaison between the backend team and other technical and non-technical teams, ensuring smooth communication and alignment.
• Document system designs, APIs, and workflows to maintain clarity and knowledge transfer across the team.

Ideal Candidate

• Strong Java Backend Engineer.
• Must have 5+ years of backend development with strong focus on Java (Spring / Spring Boot)
• Must have been SDE-2 for at least 2.5 years
• Hands-on experience with RESTful APIs and microservices architecture
• Strong understanding of distributed systems, multithreading, and async programming
• Experience with relational and NoSQL databases
• Exposure to Kafka/RabbitMQ and Redis/Memcached
• Experience with AWS / GCP / Azure, Docker, and Kubernetes
• Familiar with CI/CD pipelines and modern DevOps practices
• Product companies (B2B SAAS preferred)
• have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

Build a dynamic solution empowering companies to optimize promotional activities for maximum impact. It collects and validates data, analyzes promotion effectiveness, plans calendars, and integrates seamlessly with existing systems. The tool enhances vendor collaboration, negotiates better deals, and employs machine learning to optimize promotional plans, enabling companies to make informed decisions and maximize return on investment.

Technology Stack: Scala, Go-Lang, Docker, Kubernetes, Databricks, Python optional.

Working Time Zone: EU

Specialty: Data Science

Level of the Candidate: more then 5 years of experience

Language Proficiency: English Upper-Intermediate

Required Soft Skills: 

• Prefer problem solving style over experience
• Ability to clarify requirements with the customer
• Willingness to pair with other engineers when solving complex issues
• Good communication skills

Hard Skills / Need to Have: 

• Experience in Scala and/or Go, designing and building scalable high-performing applications
• Experience in containerization and microservices orchestration using Docker and Kubernetes
• Experience in building data pipelines and ETL solutions using Databricks
• Experience in data storage and retrieval with PostgreSQL and Elasticsearch
• Experience in deploying and maintaining solutions in the Azure cloud environment
• Experience in Python is nice to have

Responsibilities and Tasks: 

• Develop and maintain distributed systems using Scala and/or Go
• Work with Docker and Kubernetes for containerization and microservices orchestration
• Build data pipelines and ETL solutions using Databricks
• Work with PostgreSQL and Elasticsearch for data storage and retrieval
• Deploy and maintain solutions in the Azure cloud environment

**Key Responsibilities:**

*Operations:*

• Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
• Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
• Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
• Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
• Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
• Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
• Collaborate closely with the production team to guarantee smooth order execution.
• Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
• Participate in key industry events to establish relationships and showcase our offerings.
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💥 What will you do?

As a Lead Product Designer, you will

• Own the Core  Product, its performance, and shape the direction it needs to evolve in. We are at a stage where we are snowballing across geographies, and a large part of your role would be envisioning and executing the correct product strategy for localized expansion.

• Act as a leader and coach within the Product Design team, collaborating with and mentoring junior designers, hiring new folks, and at the end of it all, craft a culture that you and we can be collectively proud of. 

• Drive cross-functional alignment and use storytelling backed by factual data to build conviction within the team and the organization about the problems we should be solving. 

• Partner closely with cross-functional (product, engineering, and go-to-market) teams to regularly ship experiences that drive our North Star Metrics and solve user pain points.

• Analyze incoming user feedback and make sense of the information to ideate upon possible product and revenue opportunities and contribute towards the product roadmap. 

• Run parallel tracks with the help of junior team members. We follow a breadth-first and depth later approach which almost always keeps us on our feet. 

• Be responsible for seamless execution including last-mile delivery and post-release analysis to decipher the impact of the efforts. 

• Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows.

• Own and manage the design system and provide direction to evolve it as and when necessary to keep up with best practices and design trends

• Sketch and prototype ideas to quickly assess the viability and design the workflows and fine-grained details of interactions. We build in close collaboration with customers and boast of a super-engaged user council. So, you will have access to our entire user base to seek any validation all the time.
  
  
  

  🙋 What makes you a great addition to the team? 
  
  

  We have a meritocratic culture, so not meeting any of these pointers below does not affect your candidacy in any negative way. However, in general, it helps to have

  • You use data and research to inform your design decisions and are able to assess the impact of your team’s designs with quantitative and qualitative data.

  • You have Some experience with fast-paced enterprise designs and have led designers to positive outcomes in the past. 

  • You enjoy working on forward-looking projects. Given the early days of the industry, you will get ample opportunities to lead on projects without many solutions to benchmark against.  

  • You have experience partnering with product managers to envision long-term product vision, strategy, and roadmap.  

  • You understand the importance of concrete business metrics product-driven acquisition, customer engagement and retention, onboarding-driven activation, and naturally think along these lines. 

  • You enjoy the process of discovery with customers and bring a strong sense of empathy and a user-centric approach to design.

  • You have an eye for pixel perfection and micro-interactions, and you enjoy coaching folks to achieve outcomes through nudges. 

  • Exposure to Crypto and Blockchain is excellent, but we believe that the domain knowledge can be gathered pretty quickly if you have a learner’s mentality. We boast of a thorough onboarding process that will ensure that you seamlessly transition into the blockchain space irrespective of where you are today.