Business Development Executive

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Position: Oracle EBS Functional Consultant

Location: Gurgaon, India

Experience: 5+ Years

Salary Band - Till 28 lakhs/ Year

About the Company:IntraEdge is a leading provider of IT solutions, known for our commitment to excellence and innovation. We are looking for an experienced Oracle EBS Functional Consultant specializing in finance modules to join our team in Gurgaon.

Key Responsibilities:

• Finance Modules Expertise: Provide functional consulting for Oracle EBS Finance modules including General Ledger, Accounts Payable, Purchasing, iProcurement, Fixed Assets, and Sub Ledger Accounting.
• Client Advising: Advise clients on system setups, configurations, and best practices to optimize their use of Oracle EBS.
• Functional Specifications: Prepare detailed functional specification documents for new enhancements, customizations, and functionalities.
• Testing and Validation: Conduct thorough testing of enhancements and new functionalities to ensure they meet business requirements and function correctly.
• Conversion Activities: Lead and manage data conversion activities, ensuring accurate migration of data from legacy systems to Oracle EBS.
• Interface Activities: Develop and manage interfaces between Oracle EBS and other systems, ensuring seamless integration and data flow.
• Roll-Out Implementation: Participate in the roll-out implementation of Oracle R12 Financial modules, with hands-on involvement in at least 3 full-cycle projects.
• User Training: Provide training and support to end-users, ensuring they are equipped to effectively use the Oracle EBS system.
• Continuous Improvement: Identify opportunities for process improvement and system enhancements to maximize the value delivered by Oracle EBS.

Required Qualifications:

• Experience: Minimum of 5 years of experience as an Oracle EBS Functional Consultant.
• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Projects: Experience with at least 3 full-cycle roll-out implementation projects of Oracle R12 Financial modules.
• Technical Skills: Strong understanding of Oracle EBS architecture, configuration, and integration points.
• Documentation: Proficient in preparing detailed functional specification documents.
• Problem-Solving: Excellent analytical and problem-solving skills with a detail-oriented approach.
• Communication: Strong verbal and written communication skills, with the ability to effectively collaborate with clients and team members.

Preferred Qualifications:

• Certifications: Oracle EBS certifications are highly desirable.
• Industry Experience: Experience in [specific industry relevant to your company, if any].
• Project Management: Familiarity with project management methodologies and tools.

About Intraedge: https://intraedge.com/ 

Intraedge is a Technology, Products and Learning Organization, It was founded in 2002 with offices in the US, India, Europe, Canada, and Singapore. We provide our clients with the resources and expertise to enhance business performance through technology. 

• Good understanding and experience of HTML / CSS / JavaScript.
• Hands-on experience with ES6 / ES7 / ES8 features.
• Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop, Worker Threads, etc).
• Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
• Expertise in Web Services / REST APIs will be beneficial.
• Proficiency in Linux and deployment on Linux are valuable.
• Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle DB transactions is a necessity.
• Experience with Angular JS / React JS will be an added advantage.
• Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
• Knowledge of AWS services like S3, EC2 will be helpful.
• Understanding of Agile and CI/CD will be of value.

Since 1988 Quicken has been the top personal management software for millions of

consumers. We pioneered a radically easier and faster way for people to manage their

household finances. Since then we’ve continued to focus on delighting customers and

making the Quicken product and experience better than ever.

Job Title: Lead Software Engineer-Quicken Cloud Services

Department: Product Development

Job Summary:

Quicken is the #1 personal finance management software with a 30-year heritage of helping

millions of individuals and families stay on top of their finances. We are going through a

transformation, as we recently completed the divestiture from Intuit, with a renewed focus on

product improvement, growth, and customer satisfaction. We are working on a strategy to

deliver awesome personal finance experience to our customers across Windows, Mac, iOS,

Android, and web. This is an opportunity to work in a customer-driven company with a

collaborative team that values technical excellence, innovation and creativity, while being

good to each other and having fun!

We’re looking for an experienced software engineer to be a key contributor developing

cloud- based services that will drive the future of the business. You will join our small and

dynamic Cloud Services team, using the latest technology and tools to build high-quality,

cross-platform solutions that delight our customers. Come make an impact on the technical

future of Quicken!

Responsibilities:

• Lead Software Engineer is a technical hands-on role, with responsibilities ranging

from being at the vanguard of solving technical problems to venturing into

unchartered areas of technologies to solve complex problems.

• Directly responsible for consistently delivering scalable, production-ready backend/

server code in Java for Quicken Cloud Services, from design and development

to deployment, as a member of an Agile development team.

• Partner closely with a cross-functional team of key stakeholders (Engineers,

Architects, Product Managers, QA, Operations, and Business Partners) to

understand requirements, design and implement end- to-end solutions that meet

user needs as well as engineering/operational/business goals.

• Display a passion for high quality, continuous learning, and experimenting and

applying cutting-edge technology, software paradigms, and engineering process

improvements, while fostering this culture across the team.

Qualifications:

• 7 - 10 years of software engineering experience, including a successful track record

developing customer-facing SaaS/PaaS products.

• 3+ years working experience in core Java and Spring Framework, preferably with

Spring Cloud Netflix.

• 3+ years working experience within microservice architecture, specifically utilizing

REST services, XML, and JSON.

• Excellent programming discipline: data structures, complexity analysis, objectoriented

principles, design patterns, and unit testing.

• Experience with API development and integration with 3rd-party services is

preferred.

• Excellent understanding of O/R mapping concepts and tools (Hibernate, JPA).

• Fluent in Databases/SQL (MySQL experience preferred).

• Extensive experience in developing applications which are deployed in AWS. AWS

experience is a big plus.

• Team player with can-do attitude to independently own and drive projects.

• Strong experience working with an Agile development team with rapid iterations.

• Ability to work well with others in a geographically distributed team.

• Exceptional verbal and written communication skills.

• BS/MS in Computer Science/Engineering or equivalent

What we offer:

• Competitive salary and performance bonus

• Equity

• Amazing culture, strong believers in Autonomy/Mastery/Purpose

• Customer-driven, we make money by building the best products for our users. No

confusion about how to win – build amazing products!

• Ability to work with and manage incredible talent

• Highly recognizable brand in US

GaragePlug Inc

GaragePlug is one of the fastest-growing Automotive tech startups working towards revolutionizing the automotive aftermarket industry with strong state-of-the-art technologies.

Position: QA Lead

As we plan to grow, we have many challenges to solve. Some of the new features and products that are already in the pipeline include advanced analytics, search, reporting etc., to name a few. With growing complexity, we are open to using other tools and technologies as needed. We are looking for a talented and motivated engineer to join our fleet and help us solve real-world problems in this exciting field. Join us and share the dream of building the next generation online platform for the Auto industry.

Experience: 4+ years of relevant experience.

What you’ll do:

• QA for mobile, web, and back-end services—especially ones as design-oriented
• Good at test & defect documentation
• Work with bug tracking software, preferably JIRA is required
• Test using various network monitoring tools like Charles, Postman and performance monitoring tools etc
• Develop and implement QA methodology and practices, within SDLC
• Translate business requirements into test cases
• Building detailed test cases
• Developing automation test scripts for mobile applications.
• Conduct usability tests, and an ability to empathize with users’ unique perspectives
• Analyze and evaluate functional and technical requirements to determine the scope of the functionality to be covered by testing.

What you have:

• High level of drive, initiative and self-motivation
• Exposure to automation tools with some programming knowledge
• Excellent written and verbal communication skills
• Ability to take internal and external stakeholders along
• Understanding of Technology and User Experience
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously**

Apply through this link
https://garageplug.freshteam.com/jobs/o5gPURzYeq7Z/qa-lead" target="_blank">https://garageplug.freshteam.com/jobs/o5gPURzYeq7Z/qa-lead

MTX Group Inc. is seeking a motivated Technical Lead - AI to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Extensive research and development of new AI/ML techniques that enables learning

              the semantics of data (images, video, text, audio, speech, etc) 

• Improving the existing ML and DNN models and products through R&D on cutting edge technologies 
• Collaborate with Machine Learning teams to drive innovation of complex and accurate cognitive system 
• Collaborate with Engineering and Core team to drive innovation of scalable ML and AI serving production platforms 
• Create POCs to quickly test a new model architecture and create improvement over an existing methodology 
• Introduce major innovations that can result in better product features and develop strategies and plans required to drive these 
• Lead a team and collaborate with product managers, tech review complex implementations and provide optimisation best practices 

What you will bring:

• 4-6 years of Experience 
• Experience in neural networks, graphical models, reinforcement learning, and natural language processing 
• Experience in Computer Vision techniques and image detection neural network models like semantic segmentation, instance segmentation, object detection, etc 
• In-depth understanding of benchmarking, parallel computing, distributed computing, machine learning, and AI 
• Programming experience in one or more of the following: Python, C, C++, C#, Java, R, and toolkits such as Tensorflow, Keras, PyTorch, Caffe, MxNet, SciPy, SciKit, etc
• Ability to perform research that is justified and guided by business opportunities 
• Demonstrated successful implementation if industry grade AI solutions in the past
• Ability to lead a team of AI engineers in an agile development environment 

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered
• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others