Reconectai

About Reconect.ai: Reconect.ai is a leader in tech-driven, AI-enhanced operations, dedicated to setting new standards in customer experience and operational efficiency for financial institutions globally. We are seeking a proactive and client-focused Client Servicing Manager who will play a critical role in nurturing client relationships and driving satisfaction across our portfolio.

Key Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients to ensure their needs are met and they are satisfied with our services.
• Operational Support: Coordinate with internal teams to ensure seamless service delivery and resolve any client issues promptly.
• Stakeholder Communication: Act as the primary point of contact for clients, addressing inquiries and managing communication across various channels.
• Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and clear understanding of our platform and services.
• Feedback Integration: Gather and analyze client feedback to provide actionable insights to the product and operations teams, helping refine our offerings.
• Process Optimization: Identify and implement improvements to optimize operational efficiency and effectiveness.
• Support Product Development: Work closely with the product team, providing feedback from operational data to refine product features and strategies.

Qualifications:

• Educational Background: Candidates with a focus on Business Administration, Marketing, or a related field.
• Client Servicing Acumen: Strong interest in client relationship management, with a focus on customer satisfaction and engagement.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to manage multiple stakeholders and foster positive relationships.
• Problem-Solving Abilities: Strong analytical skills to understand client needs and provide effective solutions.
• Adaptability: Ability to thrive in a fast-paced startup environment, demonstrating flexibility and a proactive attitude.
• Tech Savviness: Proficient in MS Office and comfortable with digital tools, with a quick learning curve for new technologies.

Why Join Reconect.ai?

• Impact: Directly influence our client relationships and satisfaction, playing a key role in enhancing our customer experience.
• Career Growth: Be part of a rapidly expanding company with significant opportunities for professional development and career advancement.
• Culture: Join a workplace that values proactive engagement, innovative thinking, and client-focused excellence.

Introduction: 

Join our team at Reconect.ai, where we are shaping the future of debt collection with our innovative Collaborative Intelligence platform. By integrating artificial intelligence with human expertise, we enhance both efficiency and accuracy, creating superior customer experiences. We're seeking a Sales Operations Manager to help us build this new era of tech-driven, AI-enhanced operations.

Responsibilities:

* Client Engagement: Actively work with the product team to map customer journeys and optimize conversion strategies.

* Operational Support: Manage daily operational tasks.

* Stakeholder Interaction: Serve as the key point of contact for clients and vendors, ensuring smooth coordination and fulfillment of operational requirements.

* Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of product operations.

* Support Product Development: Collaborate closely with the product team to relay feedback from operational data, helping to refine product features and strategies.

Qualifications:

* Educational Background: Currently pursuing or recently graduated with a Bachelor’s degree in Business Administration, Operations Management, or a related field.

* Operational Acumen: Keen interest in operations, with a strong orientation towards technology-driven product management.

* Communication Skills: Excellent communication and interpersonal skills, capable of managing multiple stakeholders and maintaining strong relationships.

* Analytical Abilities: Strong analytical skills, with the ability to process operational data and generate actionable insights.

* Adaptability: Ability to thrive in a fast-paced startup environment, with a willingness to take on varied tasks as needed.

* Tech Savviness: Proficiency with MS Office and comfortable with digital tools and platforms, with a quick learning curve for new technologies.

Why Join Us?

* Impact: Directly contribute to the core operations of the company, with a significant impact on our product and customer experience.

* Career Advancement: Potential for a full-time role based on performance after three months, with significant growth potential as the company expands.

* Culture: Engage in a workplace that values proactive engagement, innovative thinking, and operational excellence.