Key Account Manager

Experience in Java

Experience in spring Boot

Experience in microservices

experience in Project management

Experience in leading team

Experience in customer facing

Experience in Product Management

Job Description:

As a Customer Sales Executive, your primary responsibility will be to generate sales leads and drive revenue growth for our company. You will engage with potential customers through phone calls. Your goal will be to understand the customer's needs, provide information about our products or services, and ultimately convert leads into sales. 

You will be expected to maintain a deep understanding of our offerings, handle objections effectively. Additionally, you will contribute to the development of sales strategies, collaborate with the marketing team to execute campaigns, and maintain accurate records of all interactions.

Key Responsibilities:

- Prospect and qualify new sales leads.

- Contact potential customers through phone calls, emails, and meetings.

- Present and promote products/services to prospective customers.

- Understand customer needs and recommend suitable solutions.

- Close sales and achieve quarterly and annual sales targets.

- Build and maintain strong, long-lasting customer relationships.

- Collaborate with the marketing team to develop sales strategies.

- Keep abreast of industry trends, competition, and market conditions.

Requirements:

- Proven experience as a Sales Executive 

- Excellent communication and negotiation skills.

- Ability to work independently and as part of a team.

- Strong organizational skills and attention to detail.

- Fluency in English and proficiency in regional languages as applicable.

Benefits:

- Competitive salary and performance-based incentives.

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• JAVA Microservices with AWS needed
• Provide solution architecture & design involving Cloud and DevOps
• Develop new microservices in a cloud-native way.
• Ensure the unit testing and code coverage are achieved as per the agreed percentage.
• Build reusable code and libraries for future use.
• Optimize application for maximum performance and scalability.
• Collaborate, and coordinate with team members and key stakeholders.
• Communicate effectively with different stakeholders.
• Ensure best practices & standards are followed during SDLC.
• Takes ownership of the whole solution from a technical perspective and ensures adherence to defined Architecture & Design.
• Ensures the latest technology standards, and guidelines are utilized for development.
• Performs consistent & adequate code reviews & feedback to the team.
• Training and induction of new resources on the projects.

Skills and Qualifications

• Deep understanding of OOPs and OOAD.
• Expert and hands-on in Java JEE and Spring framework, Spring Boot.
• Should have experience with RESTful web services and API standards.
• Should know various integration patterns in distributed environments.
• Working knowledge of microservice architecture and different design patterns.
• Hands-on in writing unit tests with Mockito and code coverage tools.
• Hands-on data modeling (Logical physical).
• Knowledge of RDBMS, SQL and any ORM framework (JPA, Hibernate etc.)
• Should know Event-driven and asynchronous programming using message broker.
• Should know about cloud IaaS, PaaS, SaaS and Serverless models of any cloud provider (AWS, Azure, GCP), preferably AWS.
• Knowledge of JavaScript frameworks like NodeJS (For the Backend) and Angular React (For Frontend) will be added advantage.
• Good to have DevOps related technologies like Container (Docker), Container Orchestrator (Kubernetes EKS)
• Excellent in communication

‍Expected to manage the product plan, engineering, and delivery of Plum Integration activities. Plum is a rewarding and incentive infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture (Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc.).

• Manage a senior tech team of more than 5 direct and 10 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have experience working with applications like HubSpot salesforce and other CRM.
• Should have experience in B2B integrations.
• Should have at least 10+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, with an Automate as much as possible mind set full-stack developer.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• Frameworks like React, React Native, Node.js, GraphQL
• Databases technologies like Elasticsearch, Redis, MySQL, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Integration Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. Your will report to the CTO directly.

Looking for MBBS doctors on a full-time basis for online tele-consultation.    

1. Qualification: MBBS or Post Graduate in Dermatology/ Psychiatry/Gynaecology
2. Experience: 1 to 5 yrs.’  (Tele consultation Preferable) 
3. Exposure : Strong clinical exposure in treating Dermatology /Psychiatry / Gynaecology cases                                                                                                

Must-haves -

Excellent communication skills

Familiarity with using technology

High ethical and professional standards

Fluent in regional languages (Add on)

What’s in it for you :

1. An opportunity to positively impact millions of lives by solving a critical and large scale    problem around health and wellbeing
2. Work from Home (Fixed shift; 9 hrs/day; 6 day week; Sunday included)
3. Attractive and stable compensation