Project Manager

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Role: Customer Service Executive/Technical Support Executive

Responsibilities:

• Call Handling from Customers and resolving the issues.regarding printers, routers , email issues.
• Supporting the Query and do the needful.
• Reporting to the team lead.
• Proactive work to be done.

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders
• Experience of theme design on the WordPress CMS is mandatory.

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery

Note: Every front-end developer is expected to have a proficient knowledge of JavaScript, while most front-end developers should know jQuery.

• Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.)
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.

Note: A UI/UX designer is expected to deliver finished resources for the developer to incorporate into the app. However, quite often a front-end web developer needs to make some small adjustments.

• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of SEO principles and ensuring that application will adhere to them.

• Solid experience in designing, implementing, and securing cloud environments, including services such as EC2, S3, RDS, IAM, VPC, and CloudTrail.
• Strong understanding of DevOps methodologies and experience with CI/CD pipelines and tools (e.g., Jenkins, GitHub, SonarQube).
• In-depth knowledge of cloud security best practices, industry standards, and compliance frameworks (e.g., NIST, CIS, ISO 27001).
• Proficiency in scripting languages such as Python, Bash, Groovy.
• Experience with Infrastructure-as-Code (IaC) tools like AWS CloudFormation or Terraform.
• Familiarity with security scanning and monitoring tools, such as AWS Security Hub, GuardDuty, Inspector, or third-party solutions.
• Strong understanding of network security concepts, including firewalls, VPNs, and secure network architectures.
• Knowledge of secure coding practices and experience with application security testing tools (e.g., SAST, DAST, fuzzing, and secure coding patterns).
• Excellent problem-solving skills and ability to work collaboratively in a team-oriented environment.
• Participate in incident handling and other related duties to support the information security function.
• The ability to learn and apply new concepts quickly
• Strong written and oral communication skills

• We are looking for an UI Developer with minimum 3 years of experience in (React.js and/or Angular.js) who is motivated to combine the art of design with the science of programming
• Candidates need to have expertise in user interface designing and developing great user experiences in web and mobile applications

Role :

• Design and development of data-driven, highly scalable web applications with a rich user interface
• The successful candidate will work closely with our Engineering team and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities :

• Develop new user-facing features.
• Ensure the technical feasibility of UI/UX design.
• Build reusable code and libraries for future use.
• Optimize application for maximum speed and scalability.
• Assure all user input is validated before submitting it to the backend.

• Proficiency in HTML, CSS, Javascript, Bootstrap, JQuery and AJAX.
• Must have : jQuery, jQuery UI, AJAX, Subversion, JSON/XML, bootstrap, SASS, CSS, HTML, Angularjs or React Js
• Comfortable coding in server side languages (PHP, Python, Java, .net) that drive interface requirements/rendering
• Strong experience taking static images/prototypes and converting to web interfaces
• Experience with consuming JSON/XML data via JS frameworks
• Basic usage of Linux command line
• Understanding of server - side CSS
• Good understanding of Angular JS and/or React JS
• Must have knowledge of cross-browser development
• Experience with graphic design applications such as Adobe Illustrator/captivate
• Experience with responsive and adaptive design
• Utilizing a variety of mark - up languages to write web pages
• Understanding of SEO principles
• Proficient understanding of code versioning tools such as Git and BitBucket.

Responsibilities:

• Work with the client from the start of each project to ensure you understand the project scope and vision
• Oversee the beginning of each turn-key project, including details like permit submission and design evaluations
• Create the schedule for each project and match talent to the job
• Process change orders
• Collaborate with the architect and construction crew to ensure feasibility of each project
• Conduct meetings on-site with architect, client and construction crew.
• Prepare and submit project estimates to clients

Additional Responsibilities: • Knowledge of more than one technology • Basics of Architecture and Design fundamentals • Knowledge of Testing tools • Knowledge of agile methodologies • Understanding of Project life cycle activities on development and maintenance projects • Understanding of one or more Estimation methodologies, Knowledge of Quality processes • Basics of business domain to understand the business requirements • Analytical abilities, Strong Technical Skills, Good communication skills • Good understanding of the technology and domain • Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods • Awareness of latest technologies and trends • Excellent problem solving, analytical and debugging skills Technical and Professional Requirements: • Primary skills: Java • Desirables: Java->Microservices, Java->Springboot Preferred Skills: Java Generic Skills: Java->Microservices Java->Springboot Educational Requirements Bachelor of Engineering Service Line Application Development and Maintenance * Location of posting is subject to business requirements.

We are looking for a front end engineer with focus on UI/UX engineer with superb technical and aesthetic aptitude. The front end engineer will primarily be responsible for building and delivering custom solutions for our customers including the graphic design, experience design, and coding of the front ends. In this role, we expect you to gain an intimate understanding of your user and the value they’ll derive from the solution and develop user interfaces to deliver that value to the user in an ideal manner. The successful candidate will be curious, creative, ambitious, self motivated, flexible, and have a propensity for taking action.

Although your primary responsibilities will be around front-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management of applications.

As part of the early engineering team, you will have a chance to make a measurable impact in future of Thinkdeeply as well as having a significant amount of responsibility.

Skills

Required Skills:

• 5+ years in architecting and building Single Page Applications (SPA)
• Shipped at least 2+ applications using Angular/AngularJs
• Expertise in building Angularjs and Angular with integration and unit tests
• Experience in upgrading angular/js versions and converting angularjs -> angular.
• Good working knowledge of other frameworks such as REACT, nodejs, meteor etc.
• Experience with package management tools such as webpack for minification, uglification etc
• Experience with creating embeddable widgets
• Expertise with CSS frameworks such as Bootstrap4

Desired Skills:

• Demonstrated expertise of building cloud native applications
• Familiarity with administration of CI/CD such as jenkins

Responsibilities

• Develop new user-facing features
• Build reusable code and libraries for future use
• Collaborate with other team members and stakeholders to create UI/UX designs
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Collaborate with other team members and stakeholders