Project Manager

Job Title:

Senior Product Manager

Reports to:

Director of product manager

Job Description:

we are looking for an exceptional Sr. Product Manager to be the founding member of our Product Management team. Who can be entrepreneurial and values moving quickly to drive product initiatives across the company.

You will work with a cross-functional team of engineers, designers, data scientists, and marketers to lead a product that currently serves over 27,000 customers in 120+ countries and is scaling rapidly each day using PLG (product-led growth)

What you'll do:

• Take complete ownership of a product and establish the product vision, strategy, and goals to measure success
• Develop the product roadmap and build alignment across product, engineering, and marketing teams
• Drive customer adoption and retention, including ensuring a successful onboarding process, boosting engagement and retention
• Rapidly iterate and evolve the product using product metrics to drive goals and implement best-in-class product management practices
• Conduct competitive pricing, feature analysis, and market sizing research for the product

Skills you bring to the table:

• 4-5+ years of experience in Product Management, preferably at a high-growth B2B SaaS startup. A background in Engineering is a plus
• You're comfortable being uncomfortable and ardent about figuring things out. You thrive in ambiguity and have the capacity for creative problem-solving
• Strong business, analytical, data, and troubleshooting skills
• Exceptional written and oral communication skills. Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
• Strong time management with the ability to balance multiple deliverables while working in a high-paced environment
• Constantly look for ways to innovate and improve the product since change is inevitable in every industry
• Drive growth by identifying and improving key product metrics and balancing customer and business needs while collaborating across product, marketing, and engineering teams
• Must be able to work across time zones to liaise with our US-based customer success team

Benefits:

We offer competitive salaries, meaningful equity, and a generous vacation policy. And you get to work on a product that people love and use in over 120 countries worldwide.

We are seeking a Senior Golang Engineer to join our team of talented developers. As a Full Stack Developer, you will work with a group of rockstar developers, including IIT'ans/BITS grads with 10+ years of experience, and collaborate with F500 companies as our clients. This is an excellent opportunity for accelerated career growth and a chance to work with the top 0.1% of developers in the industry.

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deploy high-quality software solutions.
• Write clean, efficient, and reusable code.
• Participate in code reviews to ensure code quality and maintain best practices.
• Continuously learn and stay updated with the latest technologies and trends in full-stack development.

Requirements:

• Minimum of 3 years of experience in a Golang.
• Aptitude for learning new technologies quickly.
• Good problem-solving and analytical skills.

Company Background:

We are a multinational software company experiencing rapid growth. With offices in Florida and New Delhi, we serve clients across the US, Australia, and APAC regions. Our team has expanded significantly in recent weeks, and we anticipate further growth, adding 125+ employees by the end of Q1 2024. You can learn more about us on our website: codevyasa.com.

What We Offer:

1. Glassdoor rating of 4.8, indicating high employee satisfaction.
2. Free healthcare benefits.
3. Strong focus on upskilling and professional development opportunities.
4. Diverse and inclusive work environment.
5. Competitive compensation and benefits package.
6. Emphasis on maintaining a healthy work-life balance.

Locations : Bangalore

Job Responsibilities

• Design and develop highly scalable, reliable and fault tolerant systems
• Understand the customer needs, design & implement
• Envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation.
• Articulate complex problems communicating viable architecture and design approaches clearly and concisely.
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Keep optimizing & automating mundane tasks
• Problem solving in accounting modules.

Qualifications

• Minimum 2 years of software development experience in backend
• Hands on experience with PHP using CodeIgniter and Javascript (Angular/ React)
• Database technologies - SQL and/or NoSql
• Experience in developing REST APIs
• Knowledge of VCS using SVN/ GIT and Payment Gateways
• Expertise in design principles and their application
• Strong computer science fundamentals in data structures and algorithms
• Fast Learner & a Team Player

• Handling the development of new webpages and changes to website design and infrastructure if any
• Working with various stakeholders to define the objectives that will drive the most meaningful impact needed to execute them
• Developing and maintaining web development processes and standards
• Proposing and evaluating innovative solutions and ideas, and implementing them
• Creating detailed technical tasks list and providing technical guidance to the team
• Ensuring project requirements are delivered on time within budget and meeting quality objectives

What you need to have:

• 6 to 9 years experience as a website developer
• Experience in handling a team
• Good understanding of banking business processes
• Good knowledge of PHP, CSS, bootstrap, Angular 8 or above
• Knowledge of RDMS
• Hands-on experience in Javascript
• Good communication skills     

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Summary:-

We are seeking a .NET developer responsible for building .NET applications using (Insert specific .NET languages and technologies here that are relevant to your project; indicate whether the focus is on front-end, back-end, or both).

His / Her primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

Responsibilities :
- Translate application storyboards and use cases into functional applications.
- Design, build, and maintain efficient, reusable, and reliable code.
- Integrate data storage solutions (may include databases, key-value stores, blob stores, etc.).
- Ensure the best possible performance, quality, and responsiveness of applications.
- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
- Help maintain code quality.

Skills :
- Strong knowledge of .NET web framework (May specify particular versions based on requirements).
- Proficient in (C# and/or VB.NET), with a good knowledge of their ecosystems.
- Familiarity with the Mono framework.
- Strong understanding of object-oriented programming.
- Skill for writing reusable libraries.
- Familiar with various design and architectural patterns.
- Familiarity with Microsoft SQL Server .
- Experience with popular web application frameworks.
- Familiarity with Windows Presentation Framework.
- Knack for writing clean, readable, and easily maintainable code.
- Understanding of fundamental design principles for building a scale-able application.
- Experience creating database schema that represent and support business processes.
- Basic understanding of Common Language Runtime(CLR), its limitations, weaknesses, and workarounds.
- Experience implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools.

Name
Current Company
Designation Applied For
Total Ex.
Relevant Ex.
Current CTC & In Hand CTC
Expected salary
Notice period & whether it is negotiable
Current Precise location
Reason For Change
Any other remarks considered

Regards,
Taufique Shaikh
ANSHA SOFTWARE