Fynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space. Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. We are headquartered in Mumbai and have 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.
What will you do at Fynd?
- Working closely and coordinating with Store Managers, on-ground support fleet, and logistics Team and get customer issues resolved and pass the information to the customer
- Service team so that they can connect with the customer
- Work on the emails and calls.
- Assist in troubleshooting in cases where the application does not work for internal and external stakeholders
- Pass feedback to Engineering Team in cases of technical glitches
- Coordinate with ground staff and ensure that SLA (service level agreement) is not missed
- Coordination with Logistics and internal team
- Provide information to the Customer Service Team on a proactive basis for any type of foretasted issues
Some Specific Requirements
- Excellent fluency in written and spoken English is essential
- Ability to manage multiple tasks and deliver to deadlines
- Ability to build external and internal relationships and partnerships
- Continually looks for efficiency gains, shares best practice and suggests process improvements
- Customer service experience and the ability to deal with difficult customers is essential
- Excellent organisational skills and ability to priorities
- Good communication and documentation skills
- Proficiency in MS Office
- Preferably 1 year and above experience in operations in retail, e-commerce or start-up
- Smart Freshers can also apply.
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University
We help you upskill by organising in-house courses on important subjects Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
Community and Team building activities Host weekly, quarterly and annual events/parties.
Wellness
Mediclaim policy for you + parents + spouse + kids Experienced therapist for better mental health, improve productivity & work-life balance
We work 5 days from the office and we make sure people have everything they need:-
Free meals Snacks, goodies & a lot of fun culture
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About Fynd
Fynd, India’s largest omni channel platform and multi-platform tech company, pioneers retail tech and products in AI, ML, big data ops, gaming+crypto, image editing, and the learning space. Founded in 2012 by three IIT Bombay alumni: Farooq Adam, Harsh Shah, and Sreeraman MG, Fynd is headquartered in Mumbai. With over 1000 brands under management, more than 10k stores, and servicing 23k+ pin codes, Fynd collaborates with major retail giants like Reliance, working on projects for Jio, Reliance Retail, and Reliance Digital, among others
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Key Responsibilities:
- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients to ensure their needs are met and they are satisfied with our services.
- Operational Support: Coordinate with internal teams to ensure seamless service delivery and resolve any client issues promptly.
- Stakeholder Communication: Act as the primary point of contact for clients, addressing inquiries and managing communication across various channels.
- Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and clear understanding of our platform and services.
- Feedback Integration: Gather and analyze client feedback to provide actionable insights to the product and operations teams, helping refine our offerings.
- Process Optimization: Identify and implement improvements to optimize operational efficiency and effectiveness.
- Support Product Development: Work closely with the product team, providing feedback from operational data to refine product features and strategies.
Qualifications:
- Educational Background: Candidates with a focus on Business Administration, Marketing, or a related field.
- Client Servicing Acumen: Strong interest in client relationship management, with a focus on customer satisfaction and engagement.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to manage multiple stakeholders and foster positive relationships.
- Problem-Solving Abilities: Strong analytical skills to understand client needs and provide effective solutions.
- Adaptability: Ability to thrive in a fast-paced startup environment, demonstrating flexibility and a proactive attitude.
- Tech Savviness: Proficient in MS Office and comfortable with digital tools, with a quick learning curve for new technologies.
Why Join Reconect.ai?
- Impact: Directly influence our client relationships and satisfaction, playing a key role in enhancing our customer experience.
- Career Growth: Be part of a rapidly expanding company with significant opportunities for professional development and career advancement.
- Culture: Join a workplace that values proactive engagement, innovative thinking, and client-focused excellence.
Introduction:
Join our team at Reconect.ai, where we are shaping the future of debt collection with our innovative Collaborative Intelligence platform. By integrating artificial intelligence with human expertise, we enhance both efficiency and accuracy, creating superior customer experiences. We're seeking a Sales Operations Manager to help us build this new era of tech-driven, AI-enhanced operations.
Responsibilities:
* Client Engagement: Actively work with the product team to map customer journeys and optimize conversion strategies.
* Operational Support: Manage daily operational tasks.
* Stakeholder Interaction: Serve as the key point of contact for clients and vendors, ensuring smooth coordination and fulfillment of operational requirements.
* Process Optimization: Identify and implement process improvements to enhance the efficiency and effectiveness of product operations.
* Support Product Development: Collaborate closely with the product team to relay feedback from operational data, helping to refine product features and strategies.
Qualifications:
* Educational Background: Currently pursuing or recently graduated with a Bachelor’s degree in Business Administration, Operations Management, or a related field.
* Operational Acumen: Keen interest in operations, with a strong orientation towards technology-driven product management.
* Communication Skills: Excellent communication and interpersonal skills, capable of managing multiple stakeholders and maintaining strong relationships.
* Analytical Abilities: Strong analytical skills, with the ability to process operational data and generate actionable insights.
* Adaptability: Ability to thrive in a fast-paced startup environment, with a willingness to take on varied tasks as needed.
* Tech Savviness: Proficiency with MS Office and comfortable with digital tools and platforms, with a quick learning curve for new technologies.
Why Join Us?
* Impact: Directly contribute to the core operations of the company, with a significant impact on our product and customer experience.
* Career Advancement: Potential for a full-time role based on performance after three months, with significant growth potential as the company expands.
* Culture: Engage in a workplace that values proactive engagement, innovative thinking, and operational excellence.
Company Description
Daten & Wissen is a customized Artificial Intelligence solutions provider based in Mumbai. They work with leading industries to support them on their digital transformation journey by optimizing business processes and enabling insights-based decision-making. As a DPIIT-recognized startup and NVIDIA Inception startup partner, Daten & Wissen specializes in various AI technologies including Computer Vision, Natural Language Processing, Time Series Predictions, Deep Learning, and ChatBots.
Key Responsibilities:
The Accounts and Procurement executive will be responsible for managing the financial and procurement activities of the organization. This includes maintaining accurate financial records, processing transactions, and other operational work.
- Maintain accurate financial records, including ledgers, journals, and invoices.
- Process accounts payable and receivable, ensuring timely payments and collections.
- Reconcile bank statements and financial transactions
- Daily expense entry in tally and excel
- Prepare monthly, quarterly, and annual financial reports
- Vendor Management: Identify, evaluate, and negotiate with suppliers to secure the best prices and quality.
- Purchase Orders: Prepare and process purchase orders and requisitions.
- Generate and process invoices using Tally software
Qualifications:
- Any Bachelor’s degree candidate can apply.
- Experience with Tally for invoice generation and financial management
- Excellent written and verbal communication skills
About Company
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.
Objective:
• To manage complete back-office operations related to insurance broking business.
• SAIBA (Insurance broking software) based transactions management.
• Business renewals and retention
Roles & Responsibilities:
• Entry / booking of new / renewal business.
• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.
• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission
• Follow-up with insurance companies for brokerage recovery
• Rapport building with insurance companies.
• Follow-up with internal stakeholders for requirement closure
• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.
• Follow-up with IT team for reporting and closure of systems bugs/ issues
• Reconciliation Management
• Data Management
Requirements:
• Graduation / Post Graduation. Insurance related qualification would be added advantage.
• 2 -3 years of relevant experience
• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook
• Experience of working in the space of insurance broking operations
• Conversant to SAIBA software or any other insurance broking software
• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.
• Excellent skills in Microsoft Excel
• Good communication skills
• Good hold on data and datacentric assignments
Job description:
1. Coordinating and Monitoring the Team Members to ensure that all Deliveries are Prepared and delivered to Customers within Stipulated Timelines.
2. Coordinating with Customers for Data & fee collection, Clarification of Suspense, and getting any Missed/Unclear Document Sets.
3. Scheduling Client Visits with DCs/Negotiators for Data Collection per the Pre-Determined Frequency set with Customers.
4. Escalating to Management any Issues they are Facing with Customers/Team Members.
Required Candidate profile:
1. Any Graduate (Preferably B.Com & M.Com)- Married Women mostly preferable.
2. Experience Working in an Accounts/Audit Office is an Added Advantage.
3. Prior Experience in using any Accounting Software is an Added Advantage.
Candidates with good Accounting knowledge, Ms Excel skills, English communication skills, good learning skills, below 30 Yrs age, residing in Kolkata, and want to grow rapidly, Those who are not from an Accounting background, please don't apply.
Department : Account USA
Designation : Account Executive
Location : Vadodara
Openings : 2
Experience : 6 Months to 2 Years
Education : Finance or relevant degree
Shift Timing : USA
Salary : 10K - 20K INR
Job Details
We are looking for an Accountant to manage financial transactions,
Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role.
Ultimately, Candidate will provide us with accurate quantitative information on the financial position, liquidity, and cash flows of our business, while ensuring we’re compliant with all tax regulations.
Responsibilities
Manage accounting transactions
Publish financial statements in time
Handle monthly, quarterly and annual closings
Reconcile accounts payable and receivable
Ensure timely bank payments
Manage balance sheets and profit/loss statements
Audit financial transactions and documents
Requirements and skills
1+ Year Work experience as an Accountant
Excellent knowledge of accounting regulations and procedures
Hands-on experience with accounting software like Microsoft Business Central and QuickBooks will be a plus point
Advanced MS Excel skills including VLOOKUP and pivot tables
Experience with general ledger functions
Strong attention to detail and good analytical skills
Finance or relevant degree
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
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