Customer service Trainee

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

The Sales Development Representative at Zenoti generates and qualifies sales leads through market research, cold calling and other lead generation tools. The Sales Development Representative coordinates with the sales team to ensure successful connections with prospective customers, actively pursues existing leads, and helps process leads from mailers campaigns and other marketing efforts, as well as trade shows and other events.

What will I be doing?

• You will work with the sales and lead generation teams to source new sales opportunities
• Perform inbound lead follow-up, and outbound prospecting/cold calling
• Create and qualify opportunities by understanding customer needs and requirements
• Research accounts, identify and build relationships with key decision makers and generate interest
• Maintain and expand a database of prospects
• Team with channel partners to build sales pipeline and close deals
• Assess, qualify and transfer leads to the appropriate Account Executive for a formal sales presentation

Skills & Qualifications

• Bachelor’s Degree preferred (or equivalent professional experience)
• Mandatory 3+ Demonstrated experience in inside sales, sales, or lead generation, preferably within the SaaS industry
• Strong phone presence and experience dialing high volume of calls per day
• Very strong interpersonal and communication skills
• Business acumen, to understand the landscape of the opportunity, and the needs of prospective customers
• Ability to conceptualize and explain complex concepts in a clear and compelling way
• Ability to multi-task, prioritize and manage time effectively and independently
• Must have knowledge of social networking sites and popular business directories
• Experience in the salon, spa, medical spa, or fitness industry a plus

Key Responsibilities

Instructional Design & Development

● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.

● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.

● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.

SaaS Integration Training

● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.

● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.

● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.

Leadership & Collaboration

● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.

● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.

● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.

Technology & Tools

● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.

● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.

● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.

Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.

● Continuously iterate on learning content to improve quality and relevance.

● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.

● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.

● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.

● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.

Required Qualifications

● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).

● 9+ years of experience in instructional design, with at least 3 years in a leadership role.

● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.

● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.

● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.

● Familiarity with LMS platforms and SCORM-compliant content.

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

We are currently seeking a dynamic and experienced HR Generalist Assistant Manager to join our team. In this role, you will play a key role in supporting the hr department in various functions. The ideal candidate will have a passion for HR, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Assist in the recruitment process, including job posting, screening resumes, conducting interviews, and onboarding new hires.
• Handle employee relations matters, including conflict resolution, disciplinary actions, and performance improvement plans.
• Support performance management processes, including goal setting, performance evaluations, and career development planning.
• Coordinate training and development initiatives, including identifying training needs, organizing training sessions, and tracking employee development progress.
• Assist with HR administration tasks, including maintaining employee records, updating HR databases, and preparing HR-related reports.
• Stay updated on HR laws and regulations to ensure compliance with employment laws and company policies.
• Collaborate with cross-functional teams to support HR initiatives and projects.- Provide support to HR Manager and other team members as needed.

Requirements:-

• Bachelor's degree in Human Resources Management or related field.
• 1+ years of experience in HR roles, with a focus on HR generalist responsibilities.- Strong understanding of HR best practices, employment laws, and regulations.- Excellent communication and interpersonal skills.
• Proven ability to handle confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in MS Office suite and HRIS software.- HR certification is a plus.

If you are passionate about HR and are looking for a rewarding opportunity to advance your career, we would love to hear from you!

As a Power BI and QlikView Developer, we expect the candidate to be a key contributor in the implementation of data analytics dashboards – from data preparation to dashboard development, unit testing and deployment. The primary work focus for the candidate is as under: 

• Understanding the database design. 

• Develop efficient SQL queries from simple to complex and test the data output as a part of data preparation activity 

• Development & Unit Testing – Dashboards & Data Visualizations using Power BI 

• Troubleshooting/debugging and rectifying issues 

• Review, feedback and mentoring the team 

• Adherence of standards and best practices as defined by the company at the individual level and as a team 

QUALIFICATIONS AND EXPERIENCE 

• Degree in BE/ BTech with at least 3 to 5 years of overall experience 

• Experience in working on multiple databases like MS SQL (Mandatory), PostgreSQL, Mongo DB, MySQL (would be a plus) etc. and data analytics projects (a minimum of 2 to 3).  

• Experience working on SQL Server: Writing queries of 1 to 2 years is mandatory.  

• Expertise in Power BI and knowledge of QlikView (1-2 years). 

• Understanding other tools like Tableau, Domo etc. would be a great plus 

• Experience in working on different types of visualizations, in addition to the generic ones – Scatter plots, Heat Maps, Geo maps, Gantt, Bubbles, Tree Maps etc. 

• Experience working on Trends, forecasting etc. would be a plus 

• Experience in working with projects teams and ensuring the successful delivery of the solution

About Xpresslane:

Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform

the way online shoppers buy, Democratize optimized checkout and post checkout

experience. We have achieved 100+ signups from D2C merchants in the last year alone and

are aggressively adding new features to help solve problems in their checkout process.

Engineering @Xpresslane:

We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to

design and UX is our topmost priority. We've implemented products using Go, Java,

Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.

Expertise

● 3-4 years of experience in Software Testing and development

● Work with developers and product managers to identify and plan for e2e testing,

monitoring applications and software systems

● Plan for automated testing as part of CI/CD

● Plan, Design and implement automated e2e testing

● Familiarity with JavaScript and NodeJS

● Familiarity with any e2e testing tools like Cypress, Protractor

● Work towards departmental and project deadlines

● Familiarity with tools like BrowserStack would be a plus

At the moment, we are looking for engineers for our Bangalore office.

Position: Senior Software Engineer

Location : Gurgaon ( WFH untill Pandamic ) 

You'll be responsible for developing web applications for managing various working aspects of e-commerce, warehousing & supply chain systems. Your primary focus will be the development of server-side logic and client-side interfaces, ensuring high performance and responsiveness to requests from the front-end.

Responsibilities:

● Design, develop, test, deploy, and maintain highly scalable user-facing software applications.

● Participate in business discussions and present software solutions to their various problems.

● Coordinate full cycle product development activities with executive management, product management, quality assurance, support, and operations teams.

● Build software modules, libraries, and frameworks that support complex back-end applications as per the specifications and on time.

● Design schema for SQL and NoSQL database.

● Setup metrics tracking and inspect server code for speed optimization.

● Assign tasks to team members and gauge progress of various projects.

● Should open to work on PHP/Laravel.

Requirements:

● 4+ years hands-on experience on writing and deploying production quality code.

● Solid foundation in computer science with strong competency in data structures, algorithms and software design.

● Have created enterprise level applications in any programming language.

● Professional experience using PHP, Python and Golang among others.

● Development experience with Unix/Linux.

● Strong Experience with relational SQL and NoSQL databases.

● Hands on experience in using AWS technologies like EC2, lambda functions, SNS, SQS and worked on serverless architecture.

● Follow right back-end engineering practices and desire to continually keep up with its advancements.

● Constantly improve product quality, security, and performance.

● Experience in leading the team and working with cross-functional teams in a dynamic environment is a plus.

● Domain knowledge of warehousing operation related processes and ecommerce workflows is preferred.

● Should open to work on PHP/Laravel.

Wekan Company is hiring React.Js Developer for Chennai

Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years

Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3

Good to have: Typescript

• Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
• In-depth understanding of Javascript, The DOM and relevant concepts.
• Experience of working on RESTful Web services.
• Responsive web development using HTML5, CSS3, JavaScript.
• Work with cutting-edge frameworks and technologies while advancing your skills along the way
• Developing new user-facing features using React.js and Redux
• Building reusable components and front-end libraries for future use
• Knowledge of WebPack.
• Good experience with any of the testing framework like mocha, jest, jasmine.
• Experience of working in an Agile environment with experience of using tools such as Jira.
• Good communication skills.
• Degree in Computer Science, Engineering or a related subject.

Best Regards
David