Customer service Trainee

Firstsource

Customer service Trainee

Pluginlive

Company

Home

Customer service Trainee

at Firstsource

Agency job

via Pluginlive

0 - 2 yrs

₹1L - ₹3L / yr

Mumbai, Bengaluru (Bangalore), Chennai

Skills

Communication Skills

MS-Excel

MS-Word

PluginLive Technologies- a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

Willingness to work in rotating shifts (including night shifts)- 5 days a week.
Communicate effectively, both orally and in writing.
Flexibility to meet business requirements and fluctuating workload
Organize, prioritize, and schedule work assignments.
Hardworking and Smart working attitude with openness to feedback
Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
Grasp, comprehend & clear the training period with relevant tollgate scores.
Attend all team briefing/meetings/coaching on a timely basis.
Be knowledgeable of regular process changes provided.
Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
Adhere to Company Code of Conduct & policies laid by the HR
Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
Act as a team player and coordinate work respectfully with fellow members in co-ordination.
Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
Work closely with team leader by implementing the coaching aspects discussed for self and career development.

PluginLive Technologies- a recruitment tech company is hiring for First Source

About the organization:

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

Willingness to work in rotating shifts (including night shifts)- 5 days a week.
Communicate effectively, both orally and in writing.
Flexibility to meet business requirements and fluctuating workload
Organize, prioritize, and schedule work assignments.
Hardworking and Smart working attitude with openness to feedback
Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities

Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
Grasp, comprehend & clear the training period with relevant tollgate scores.
Attend all team briefing/meetings/coaching on a timely basis.
Be knowledgeable of regular process changes provided.
Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
Adhere to Company Code of Conduct & policies laid by the HR
Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
Act as a team player and coordinate work respectfully with fellow members in co-ordination.
Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

Similar jobs

WordPress Developer

at Supercode Design

2 candid answers

Posted by Super code

Bengaluru (Bangalore)

4 - 6 yrs

₹5L - ₹10L / yr

Wordpress

PHP

HTML/CSS

Javascript

Search Engine Optimization (SEO)

Job Requirements:

4+ Years of proven work experience as a WordPress developer.
Good experience in building custom WordPress themes, custom plugins and configuring content using custom fields.
Extensive experience in HTML5, CSS3, JavaScript, and PHP.
Experience using CSS Grid, CSS Flexbox
Good Communication skills

Job Responsibilities:

Building the website front-end and back-end from scratch without using any page builders.
Creating easy to use, intuitive, well-structured backend for content management.
Writing SEO friendly, high performant code.
Configuring server environments such as LEMP.
Helping formulate an effective, responsive design and turning it into a working

Job Requirements:

4+ Years of proven work experience as a WordPress developer.
Good experience in building custom WordPress themes, custom plugins and configuring content using custom fields.
Extensive experience in HTML5, CSS3, JavaScript, and PHP.
Experience using CSS Grid, CSS Flexbox
Good Communication skills

Job Responsibilities:

Building the website front-end and back-end from scratch without using any page builders.
Creating easy to use, intuitive, well-structured backend for content management.
Writing SEO friendly, high performant code.
Configuring server environments such as LEMP.
Helping formulate an effective, responsive design and turning it into a working

Telesales executive

at Voizworks

4 recruiters

Posted by Voiz Works

Remote only

0 - 1 yrs

₹2.2L - ₹2.2L / yr

Telesales

Excellent communication skills.

Tamil, Kannada and English is mandate and Hindi is a plus point

Should have experience in the automobile industry

Roles and Responsibilities are to do Tele-calling regarding the service of vehicles (Cars, 3-wheelers, 2 wheelers etc)

Part time : flexible

Exp :6 months

Salary -9k

Excellent communication skills.

Tamil, Kannada and English is mandate and Hindi is a plus point

Should have experience in the automobile industry

Roles and Responsibilities are to do Tele-calling regarding the service of vehicles (Cars, 3-wheelers, 2 wheelers etc)

Part time : flexible

Exp :6 months

Salary -9k

PHP Developer

at NADSOFT

Posted by Hamiduddin Shaikh

Pune

1 - 5 yrs

₹2.5L - ₹6L / yr

PHP

MySQL

Laravel

CodeIgniter

Object Oriented Programming (OOPs)

+5 more

JOB SUMMARY:
Provide high-quality code solutions to meet project needs in the development, implementation, and
enhancement of web-based applications. Excellent coding skills and should have the ability to
handle a project as well as build new integrations and CMS customization.

KEY RESPONSIBILITIES:
● Min 1 and above experience with PHP or Relevant framework based Development
● Should be very strong in Object Oriented Programming(OOPs) and design patterns.
● Must be technically strong in logical thinking
● A solid understanding of the MVC paradigm and object-oriented programming
● Analyze, code, and develop as per requirements with standards.
● Troubleshoot and debug complex functional issues in an efficient and timely manner.
● Develop, and integrate high-quality web applications using CMS.
● Excellent to code in PHP - both Core PHP and one of the Framework
● Working knowledge of front end technologies like HTML5, CSS3, Bootstrap, AJAX and
JavaScript/jQuery

Company Profile: NADSOFT is an offshore software development services company to its
Clients around the globe from Pune, India. We offer a wide range of software development
services to reach your targeted audience and share your valuable information focusing on
retaining your customers.
Company: www.nadsoftdev.com

Frontend Developer

at Iorta Technology Solutions Pvt Ltd

1 video

1 recruiter

Posted by Tamil Selvan

Mumbai, Hyderabad, Chennai

3 - 6 yrs

₹4L - ₹6L / yr

React.js

Angular (2+)

AngularJS (1.x)

Vue.js

HTML/CSS

+1 more

Frontend developers | 2 - 6 Years (React/React Native, Vue.js, Angular.js)
The Role:
You are a ReactJS / React Native Developer passionate about building world-class mobile and web applications with performant backend and glitch-free experience. You will be part of a team which will be delivering technology that enhances the in-app experience for our users and enables our development team s to build mobile apps easier, faster and more efficient. You will build compelling and engaging applications for Web and Mobile platforms. Employing your experience in latest ReactJS, React Native, HTML / CSS / Flexbox with discipline in collaboration and pair programming. Our clientele majorly comprises of BFSI companies, so experience in Financial Applications and enterprise data security will be a big-plus.
Responsibilities:
• Contribute to an Agile team to build web and mobile applications, APIs, SDKs and other tools as required
• Collaborate with various teams within Iorta to realize the requirements for the project and
Rapidly deliver iterative solutions
• Provide task plans and follow trends in technology and suggest new approaches to application design and development
• Review and evaluate designs for compliance with development guidelines
•. Implement best practices and methods to improve the development process within the
team and organization

ReactJS Developer

at Hyno Technologies

4 recruiters

Posted by Shambhavi Singh

Remote only

3 - 6 yrs

₹14L - ₹15L / yr

React.js

Javascript

Redux/Flux

HYNO AND AEROTIME COLLABORATION

Description of work at Aerotime:

As we continue to own more and more calendar components, we're expanding our engineering team to support more complex use cases of a calendar. You'll be dealing with the complexities of keeping every action under 100ms, distributed systems, designing something from the ground up to help humans achieve productivity goals like never before, yet, keeping the product exceptionally intuitive and straightforward. We deal with optimization problems every day. For example: recommending perfect slots for placing tasks and meetings where the propensity to act on them is highest and causes least time fragmentation - what all dimensions will you look at?

If you join us, you'll be a founding team member who helps define:

1)Future company culture and principles

2)Engineering practices

3)People to hire

4)The direction & focus of Aerotime's products

Tech Expertise: Javascript, React framework

Workex: 3-6 yrs

Location: Remote (Permanent Basis)

Benefits:

1)Work wherever you choose !

2)Flexible work hours

3)Competitive remuneration

4)Fun and casual work environment

5)Non working holidays depending on which state you are in.

WE ARE A VERY DIVERSE BUNCH !

Link to know more about Aerotime:

1. https://www.ycombinator.com/companies/aerotime

HYNO AND AEROTIME COLLABORATION

Description of work at Aerotime:

If you join us, you'll be a founding team member who helps define:

1)Future company culture and principles

2)Engineering practices

3)People to hire

4)The direction & focus of Aerotime's products

Tech Expertise: Javascript, React framework

Workex: 3-6 yrs

Location: Remote (Permanent Basis)

Benefits:

1)Work wherever you choose !

2)Flexible work hours

3)Competitive remuneration

4)Fun and casual work environment

5)Non working holidays depending on which state you are in.

WE ARE A VERY DIVERSE BUNCH !

Link to know more about Aerotime:

1. https://www.ycombinator.com/companies/aerotime

Test Automation Engineer

A Company specialised in testing.

Agency job

via CIEL HR Services by shanmugapriya R

Remote, Bengaluru (Bangalore)

1 - 2.9 yrs

₹1L - ₹8L / yr

Java

Software Testing (QA)

Test Automation (QA)

Selenium

Cucumber

+2 more

Exp:1-2.9 yrs

Notice period: Immediate to 15days

Mode of interview: 1 written test + 1 Video technical interview
Job description:

Strong fundamentals in functional testing(manual)
Experience in any tools such : Combo 1 Selenium or Cucumber or Appium, Mobile app testing ; API
Hands-on experience in Java - Mandatory
Effective interpersonal skills.

Note : We are looking for the 1-2.9 years of experience with automation ( selenium ) + API Automation ( postman, Soap , rest api or any ) + core java ( coding in java )

Exp:1-2.9 yrs

Notice period: Immediate to 15days

Mode of interview: 1 written test + 1 Video technical interview
Job description:

Strong fundamentals in functional testing(manual)
Experience in any tools such : Combo 1 Selenium or Cucumber or Appium, Mobile app testing ; API
Hands-on experience in Java - Mandatory
Effective interpersonal skills.

Note : We are looking for the 1-2.9 years of experience with automation ( selenium ) + API Automation ( postman, Soap , rest api or any ) + core java ( coding in java )

Business Development

The Dynamic brand is passionate about games. (G1)

Agency job

via Multi Recruit by Ayub Pasha

Bengaluru (Bangalore)

3 - 5 yrs

₹10L - ₹12L / yr

Business Development

Lead Generation

Presentation

Sales

Content Writing

+3 more

Identifying business opportunities by hunting, qualifying prospects, and evaluating their position in the industry.
Actively reaching out to leads over various channels and converting them for sales
You must be skilled at generating your own leads through various channels, networking, and driving your territory.
Developing relationships with prospects and recommending company "real money gaming" products and solution through a consultative approach
Capable of generating leads via various sources building a solid pipeline, doing thorough research around possible suspects, and qualify them.
Create processes to optimize or automate the current processes and acting as a mentor to the new joiners in the team
Helping prospects make an informed decision by providing support, information, and guidance upon developing a thorough understanding of the company products and overall industry
Contribute to the overall strategy and initiatives taken up by the B2B vertical
Identifying product improvements or new opportunities based on industry trends, market activities, and competitors
Handling multiple clients concurrently and keep a track of all client transactions
Contributing to team effort by accomplishing related results by adhering to delivery deadlines - Working cross-functionally to positively collaborate with colleagues
Liaising and communicating client needs/requirements with senior management
Forecasting, tracking sales metrics, and preparing sales plans
Document every minute detail from inception to completion

Requirements:

Prior B2B sales/ business development etc. experience
Excellent communication skills- written & verbal both (English is a must)
Good analytical skills & business sense
Able to create varied business propositions, pitches according to the audience

Identifying business opportunities by hunting, qualifying prospects, and evaluating their position in the industry.
Actively reaching out to leads over various channels and converting them for sales
You must be skilled at generating your own leads through various channels, networking, and driving your territory.
Developing relationships with prospects and recommending company "real money gaming" products and solution through a consultative approach
Capable of generating leads via various sources building a solid pipeline, doing thorough research around possible suspects, and qualify them.
Create processes to optimize or automate the current processes and acting as a mentor to the new joiners in the team
Helping prospects make an informed decision by providing support, information, and guidance upon developing a thorough understanding of the company products and overall industry
Contribute to the overall strategy and initiatives taken up by the B2B vertical
Identifying product improvements or new opportunities based on industry trends, market activities, and competitors
Handling multiple clients concurrently and keep a track of all client transactions
Contributing to team effort by accomplishing related results by adhering to delivery deadlines - Working cross-functionally to positively collaborate with colleagues
Liaising and communicating client needs/requirements with senior management
Forecasting, tracking sales metrics, and preparing sales plans
Document every minute detail from inception to completion

Requirements:

Prior B2B sales/ business development etc. experience
Excellent communication skills- written & verbal both (English is a must)
Good analytical skills & business sense
Able to create varied business propositions, pitches according to the audience

Business Development Manager

at Wavereco Consulting LLP

1 recruiter

Posted by Jasneet Bhattacharya

Pune

3 - 5 yrs

₹4.5L - ₹8.5L / yr

Sales

Business Development

Solution selling

Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople

Requirements

Proven working experience as a business development manager, sales executive or a relevant role
Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office
Proficiency in English
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills

Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople

Requirements

Proven working experience as a business development manager, sales executive or a relevant role
Proven sales track record
Experience in customer support is a plus
Proficiency in MS Office
Proficiency in English
Market knowledge
Communication and negotiation skills
Ability to build rapport
Time management and planning skills

Android Developer

at Skooltree technologies private limited

1 video

4 recruiters

Posted by Nikhil Tulsyan

Kolkata

1 - 3 yrs

₹3L - ₹5L / yr

Android Development

Java

Software Development

Kotlin

The main roles and responsibilities would be:
Deliver high quality mobile apps on Android platforms.
Create best practice, drive initiatives to build reusable frameworks, components and solutions.
Engage with the team to create a knowledge centre on Android.
Minimum experience of 1 years needed. Ideally more than 2 years.
Maps based apps.
Payment gateway integration: (PayPal, Stripe, Paytm etc).
Integration of webservices
Marketplace apps
Live Streaming
Offline application development.
Strong OO design and programming skills in Java
Android SDK
JSON/REST API
Social Media APIs
UML/Design Pattern
Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
Knowledge of android architecture component(LiveData etc).
Working Experience on MMVM and MVP architecture
Experience in SQL and NOSQL databases.
Familiarity with cloud message APIs and push notifications
Understanding of Googles Android design principles and interface guidelines
Proficient understanding of code versioning tools, such as Git.
Work closely with the leadership team to define roadmap and development plans
Help define and implement standards and promote best practices for the Android development team
Tackle daily challenges with your creative problem solving recommendations
Mentor and contribute knowledge to the rest of the team and the organization
Strong knowledge of Android UI design principles, patterns, and best practices
Experience with threading, and performance tuning
Ability to understand business requirements and translate them into technical requirements

The main roles and responsibilities would be:
Deliver high quality mobile apps on Android platforms.
Create best practice, drive initiatives to build reusable frameworks, components and solutions.
Engage with the team to create a knowledge centre on Android.
Minimum experience of 1 years needed. Ideally more than 2 years.
Maps based apps.
Payment gateway integration: (PayPal, Stripe, Paytm etc).
Integration of webservices
Marketplace apps
Live Streaming
Offline application development.
Strong OO design and programming skills in Java
Android SDK
JSON/REST API
Social Media APIs
UML/Design Pattern
Knowledge of Retrofit,Volley,Dagger2,Realm,RxJava,Espresso
Knowledge of android architecture component(LiveData etc).
Working Experience on MMVM and MVP architecture
Experience in SQL and NOSQL databases.
Familiarity with cloud message APIs and push notifications
Understanding of Googles Android design principles and interface guidelines
Proficient understanding of code versioning tools, such as Git.
Work closely with the leadership team to define roadmap and development plans
Help define and implement standards and promote best practices for the Android development team
Tackle daily challenges with your creative problem solving recommendations
Mentor and contribute knowledge to the rest of the team and the organization
Strong knowledge of Android UI design principles, patterns, and best practices
Experience with threading, and performance tuning
Ability to understand business requirements and translate them into technical requirements

Sales Executive

at CarX

1 recruiter

Posted by Kushal Suhasaria

Bengaluru (Bangalore)

1 - 4 yrs

₹3.6L - ₹6L / yr

Sales

Business Development

Field Sales

Telesales

As a Sales Executive, you will pursue new opportunities in the small and medium-sized business sector through qualifying leads, building relationships, and scheduling appointments with prospects.

Responsibilities:

Onboarding new customers (micro, small and medium businesses) with vehicle operations.
Educating clients on the benefits and value addition of GPS technology for improving fleet operations.

As a Sales Executive, you will pursue new opportunities in the small and medium-sized business sector through qualifying leads, building relationships, and scheduling appointments with prospects.

Responsibilities:

Onboarding new customers (micro, small and medium businesses) with vehicle operations.
Educating clients on the benefits and value addition of GPS technology for improving fleet operations.

Why apply to jobs via Cutshort