PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Strong Brand Marketing Manager profiles, with experience with well-known B2C brands
Mandatory (Experience 1): Must have total 6+ YOE, and recent 3+ years working in end-to-end Brand Marketing (including Brand building, positioning, & brand strategy)
Mandatory (Experience 2): Must have strong hands-on experience in Brand Marketing for a Top / well-known B2C or Fintech brands
Mandatory (Core Skills): Must possess creative thinking, strong project management skills, and be execution-focused; should have managed brand campaigns including creative development, production, social content, media planning, and buying..
Mandatory (Education): Candidates from Top-6 IIMs or ISB only
Mandatory (Company): Well-know B2C Brands in FMCG, Fintech, BFSI, Consumer Tech, or Lifestyle brands.
Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy
Job Description:
Production Assurance and Maintenance Activities
1. Production Assurance L2 and L3 activities (Incident reporting and management, Incident resolution and RCA, Real time communication, Assigning defect severity and triaging, On-call Support, UAT support and deployment)
2. Application Maintenance (Software maintenance, Disaster recovery Planning and support, Business Continuity planning and support, Application documentation, Release Management activities, Configuration management, Change Control documentation, Metrics reporting etc
Development Activities
1. Business Requirements (BRD Reviews, Impact analysis and high level estimation)
2. High Level Design
3. Low Level design
4. Build (development, Unit Testing, Code reviews and static performance reports)
5. User Acceptance Testing Support (Defect resolution etc)
6. Performance testing Support and issue resolution
7. Implementation and Control (Implementation support and Post implementation support)
8. Configuration Management
9. DOcumentation and Reporting
Amazon Web Services (AWS)∙
Good experience in 5+ SQL and NoSQL database development and optimization.
∙Strong hands-on experience with Amazon Redshift, MySQL, MongoDB, and Flyway.
∙In-depth understanding of data warehousing principles and performance tuning techniques.
∙Strong hands-on experience in building complex aggregation pipelines in NoSQL databases such as MongoDB.
∙Proficient in Python or Scala for data processing and automation.
∙3+ years of experience working with AWS-managed database services.
∙3+ years of experience with Power BI or similar BI/reporting platforms.
iOS App Development
Objective C
Swift
FlutterJob Title: IOS Engineer (Remote)
Remote Working | Engineering Team | Full-time
The Impact you will create on the Job:
Developing SDKs on IOS with support for cross-platform technologies like ReactNative, Flutter along with hybrid development over platforms like Cordova.
Apply data structures and algorithms to optimize the code for a lower memory, battery, and processing footprint - all with the goal to build plug-and-play SDKs that don’t expect the app developers to write any supporting code in the app.
You will be liaising with the cross-functional teams to get an in-depth understanding of the functional requirements and propose scalable solutions.
As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.
You will collaborate with your team and set an example by delivering high quality and innovative engineering solutions for complex use cases.
Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.
What we look for?
Bachelor’s/Master’s degree in Computer Science/IT from premier institute.
2-4 years of industry experience in iOS development, with at least one live app on App Store.
Good knowledge of Objective-C, Swift 5, data structures and algorithms.
Fair understanding of Native Frameworks, specifically concurrency handling, data persistence (User Defaults, Keychain, Core Data), and background tasks.
Good understanding of iOS Frameworks related to UI and network.
Fair understanding of Apple’s concurrency handling, Core Data, and NS Operation classes.
Familiarity with developing UI with both XIB/Storyboard and code.
Good understanding of SDK integrations, debugging, and troubleshooting.
Interested in exploring mobile app development ecosystems like React Native, Cordova and Flutter.
Comfortable with tackling ambiguous problems and unblocking yourself.
Fair understanding of Push Notification ecosystem.
React.js
Python
NodeJS (Node.js)Job Title: Full Stack Developer - SDE 2
Responsibilities
- Lead design and delivery of complex end-to-end features across frontend, backend, and data layers.
- Make strategic architectural decisions on frameworks, datastores, and performance patterns.
- Review and approve pull requests, enforcing clean-code guidelines, SOLID principles, and design patterns.
- Build and maintain shared UI component libraries and backend service frameworks for team reuse.
- Identify and eliminate performance bottlenecks in both browser rendering and server throughput.
- Instrument services with metrics and logging, driving SLIs, SLAs, and observability.
- Define and enforce comprehensive testing strategies: unit, integration, and end-to-end.
- Own CI/CD pipelines, automating builds, deployments, and rollback procedures.
- Ensure OWASP Top-10 mitigations, WCAG accessibility, and SEO best practices.
- Partner with Product, UX, and Ops to translate business objectives into technical roadmaps.
- Facilitate sprint planning, estimation, and retrospectives for predictable deliveries.
- Mentor and guide SDE-1s and interns; participate in hiring.
Qualifications & Skills
- 3–5 years building production Full stack applications end-to-end with measurable impact.
- Proven leadership in Agile/Scrum environments with a passion for continuous learning.
- Deep expertise in React (or Angular/Vue) with TypeScript and modern CSS methodologies.
- Proficient in Node.js (Express/NestJS) or Python (Django/Flask/FastAPI) or Java (Spring Boot).
- Expert in designing RESTful and GraphQL APIs and scalable database schemas.
- Knowledge of MySQL/PostgreSQL indexing, NoSQL (ElasticSearch/DynamoDB), and caching (Redis).
- Knowledge of Containerization (Docker) and commonly used AWS services such as lambda, ec2, s3, apigateway etc.
- Skilled in unit/integration (Jest, pytest) and E2E testing (Cypress, Playwright).
- Frontend profiling (Lighthouse) and backend tracing for performance tuning.
- Secure coding: OAuth2/JWT, XSS/CSRF protection, and familiarity with compliance regimes.
- Strong communicator able to convey technical trade-offs to non-technical stakeholders.
- Experience in reviewing pull requests and providing constructive feedback to the team.
Qualities we'd love to find in you:
- The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality software
- Strong collaboration abilities and a flexible & friendly approach to working with teams
- Strong determination with a constant eye on solutions
- Creative ideas with problem solving mind-set
- Be open to receiving objective criticism and improving upon it
- Eagerness to learn and zeal to grow
- Strong communication skills is a huge plus
Work Location: Hyderabad
Hope you're doing great!!
We do have an immediate opening for the post of Techno Sales(Automotive), Please go through the requirement and get back with your updated resume if you are interested.
Required :
- Should have Min 1+ Years exp inexperience in Automotive Industry preferred with knowledge in MS office or similar Industrial experience
- Looking for a male candidate who can join Immediate or Max 15 Days, Also the candidate should be ready to come down for F2F in Chennai
- The ideal candidate should be a Dynamic person with a pleasing personality and good communication skills are required
- Looking for someone with graduation in Mechanical/Electrical/Electronics/Instrumentation Engineering/Business Mgmt Degree
Thanks & Regards
Ramesh Kumar.K
JavaSAP B1 Developer
Candidate Profile:
- Degree or comparable in the computer science area Experience with ERP systems, ideally SAP.
- Experience with object-oriented development in Java and/ or C# and/ or Vb.net.
- Very good knowledge in front and backend web development (JavaScript, HTML5, CSS).
- Experience with web services (REST, SOAP).
- Database Application Knowledge (SQL)
- Knowledge in handling of data formats (JSON, XML)
- Experience with version control systems (GIT, TFVC)
Adobe IllustratorPRIMARY RESPONSIBILITIES :-
- Designing Websites with responsive layouts.
- Designing Mobile Apps.
- UX Flow Designing for App & Web Apps.
- Co-ordination with client and get the best creative outcome in terms of design.
- Able to design digital media artworks for social media, websites, print media.
- Responsible for creative development across our app, website, social media, user communications, digital ads and offline marketing channels.
- Ideation and execution, understanding client requirement / brief, designing, and delivering creative projects from conceptualization to final execution. ·
- Think creatively and out of the box and develop new design concepts, graphics and layouts independently.
- Take a lead role in managing the design and creative elements of products for website and app.
- Managing graphic designs from conception to deliver
REQUIREMENTS :-
- 4+ years design experience, preferably in an interactive agency.
- Advanced command of standard design and layout applications (Adobe XD, Figma, Photoshop, Illustrator.).
- Strong time-management skills and ability to prioritize.
- Experience working to meet team-based project outcome.
- You are a strong team player who can collaborate effectively with different stakeholders.
Core
Booking Journal Entries basis bank statements and client.
Preparation of Bank Reconciliation and maintaining the respective financial logs.
Prepare monthly financial reporting package for the Hedge Funds, including the determination of
"Net Asset Value" and prepare the Statement of Asset and Liabilities and Profit and Loss Statement
Ensuring fund income and expenses, including management and performance fees, are accrued for
and are in accordance with relevant accounting standards.
Accurate and timely processing of all capital activities including calls and distributions, transfers,
rollups, capital commitments and calls.
Derive pricing for portfolio investments. Updating status reports.
Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows.
Process incoming and outgoing cash movements related to capital activity.
Reporting-preparing bespoke reports to address client requests.
Independently complete cash, portfolio and capital reconciliations and investigate and resolve any
discrepancies.
Requirements for this role include:
2+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives),
operation of capital markets, and life cycle of trades. Good knowledge of Capital Market
Ability to work regularly scheduled shifts.
University degree or equivalent that required 3+ years of formal studies of Finance/Accounting
principles
2+ year(s) of data entry experience that required a focus on quality including attention to detail,
accuracy, and accountability for your work product.
2+ year(s) of experience using MS-Excel that required you to use Formulas, Tables & Formatting,
Conditional Formatting, Charting, Pivot tables & Pivot Reporting.
1+ year(s) of experience in a service-oriented role where you had to correspond in writing or over the
phone with external customers.
Desired qualities:
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and
systems and taking the initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality
and accuracy.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in
team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or
possibly help implement a more efficient process or procedure, your skills have a place in our
business.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon