PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
We are looking for Product Marketing specialist who have the exp in end-to-end App Marketing.
Good Communication skills
Who can join on immediate basis
Location: Remote | Type: Full-Time | Department: Marketing/Content | Experience: 6 months – 1 year
Company: PGAGI
Role Overview
We’re looking for a creative and highly motivated Video Editor to join our content team. You will be responsible for editing short-form and long-form video content for platforms like Instagram Reels, YouTube Shorts, and more. This is a remote opportunity for someone passionate about storytelling, trends, and translating raw footage into compelling visual narratives.
Key Responsibilities
• Edit and deliver high-quality video content (reels, shorts, etc.) tailored for digital platforms
• Work with creative briefs to craft visually engaging stories with strong pacing, rhythm, and sound design
• Ensure videos follow platform-specific formats, aspect ratios, and trending best practices
• Source or implement trending music, transitions, visual effects, and subtitles
• Collaborate with social media, marketing, and AI content teams for creative alignment
• Manage multiple video projects simultaneously while maintaining consistent quality
• Optimize visuals for brand consistency and audience engagement
• Incorporate feedback and iterate quickly on edits
Requirements
• 6 months to 1 year of hands-on video editing experience (internships and freelance included)
• Proficiency with Adobe Premiere Pro, Final Cut Pro, CapCut, or similar tools
• Understanding of sound layering, audio balancing, and visual pacing
• Strong grasp of reel/story structures and audience retention techniques
• Awareness of trending music, hashtags, formats, and visual styles on Instagram and YouTube
• Ability to work independently in a remote setup, meet deadlines, and respond to feedback efficiently
Bonus Points
• Experience with motion graphics or animation basics (After Effects, Canva, etc.)
• Background in advertising, content creation, or social media marketing
• A strong portfolio of edited videos/reels (please include links)
Why Join PGAGI?
• Work with a future-forward AI company building impactful content
• Flexible remote environment
• Opportunity to grow your creative portfolio and work on projects at the cutting edge of tech + media
• Be part of a collaborative, curious, and purpose-driven team
To Apply
Please submit:
• Your resume
• Portfolio link (Google Drive, YouTube, Behance, etc.)
NodeJS (Node.js)
Amazon Web Services (AWS)Position Overview
We're seeking a skilled Full Stack Developer to build and maintain scalable web applications using modern technologies. You'll work across the entire development stack, from database design to user interface implementation.
Key Responsibilities
- Develop and maintain full-stack web applications using Node.js and TypeScript
- Design and implement RESTful APIs and microservices
- Build responsive, user-friendly front-end interfaces
- Design and optimize SQL databases and write efficient queries
- Collaborate with cross-functional teams on feature development
- Participate in code reviews and maintain high code quality standards
- Debug and troubleshoot application issues across the stack
Required Skills
- Backend: 3+ years experience with Node.js and TypeScript
- Database: Proficient in SQL (PostgreSQL, MySQL, or similar)
- Frontend: Experience with modern JavaScript frameworks (React, Vue, or Angular)
- Version Control: Git and collaborative development workflows
- API Development: RESTful services and API design principles
Preferred Qualifications
- Experience with cloud platforms (AWS, Azure, or GCP)
- Knowledge of containerization (Docker)
- Familiarity with testing frameworks (Jest, Mocha, or similar)
- Understanding of CI/CD pipelines
What We Offer
- Competitive salary and benefits
- Flexible work arrangements
- Professional development opportunities
- Collaborative team environment
uncovering areas for improvement, and developing and
implementing solutions.
- Leading ongoing reviews of business processes and developing
optimization strategies
- Exposure to at least three of our major business segments
(Electronics, Travel, Grocery, Hotels, Wellness, Fashion, Auto etc.)
- Ability to connect the dots to arrive at conclusion faster and with
facts, a strong data savvypersonality
- Deep domain experience in one or two business areas a key
- A Great Data Storyteller with effective visualization
techniques, infographics etc.
- Staying up to date on the latest process and IT advancements
to automate and modernize systems.
Conducting meetings and presentations to share ideas and
findings
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to crossfunctional team members and management.
- Partner with other stakeholder teams across business units to
develop necessary analysis and documentation in a
collaborative way, communicating effectively and efficiently
with production, managerial, and executive team
- Gathering critical information from meetings with various
stakeholders and producing useful reports.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and
requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of
projects.
- Develop meaningful and lasting relationships with partners for
optimized systems integration, and respond to questions and
concerns from managers and executives with supporting
research and recommendation
NodeJS (Node.js)
React.js
MongoDB
JavascriptSynapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.
Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.
We are backed by Y Combinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.
Join us, if you find this as exciting as we do!
Description:
We are looking for a skilled computer programmer who is comfortable with both front and back end programming. Hands-on with UI and server-side is highly desirable.
You will get hands-on experience in the latest technologies and skills like ReactJS, NodeJS, MongoDB, REST API etc. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.
Responsibilities:
- Developing front end app components.
- Developing backend apis and middlewares.
- Designing and scaling databases and servers.
- Ensuring responsiveness and cross-platform compatibility of applications.
- Owning and delivering end-to-end products, features, enhancements.
Requirements:
- Degree in Computer Science or related discipline with 3-7 years of experience.
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript
- Hands on with Reactjs or similar framework/library.
- Proficiency with server side languages such as Nodejs, Python, PHP.
- Prior experience with at least one no-sql database such as MongoDB.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology
.NET
C#- Work closely with Engineering and Product teams to provide platform features and components to support Ingenio’s business objectives.
- Participate in the design and development of the company’s e-commerce layer.
- Translate Product requirements into scalable technical solutions, write high-quality code, conduct unit testing, provide technical leadership, and communicate project status to team members and stakeholders.
- Influence technical debt by re-designing components and adopting new technologies
What You'll Need To Be Successful
- 4 - 8 years of experience in software development.
- Expertise in C# and .NET framework.
- Expertise in developing services (SOAP-WCF and REST) and web development frameworks like ASP.NET MVC.
- Good knowledge of database concepts and Microsoft SQL Server.
- Solid foundation in computer science, with strong competencies in data structures, design patterns, concurrency, algorithms, and software design
- Research and evaluate new software, frameworks, and techniques to provide recommendations to the division.
- Design and develop robust and scalable software components.
- Strong analytical and troubleshooting skills.
- Bachelor's degree in Computer Science or a technical field.
Job Description
- Job Location:- Bodakdev -Ahmedabad
- Experience fresher both can apply
- Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
- Building business relationships with current and potential clients
- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
- Collaborating with sales and leadership to secure, retain, and grow accounts
- Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
- Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
- Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
- Maintaining a pipeline of all sales administration using CRM software
- Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
• A minimum of 3 years of experience in leading/managing a high performing engineering team
• A minimum of 6 years of object-oriented software development experience as an individual contributor
• A polyglot in programming languages with the ability to learn new technologies as the need arises
• Clear and confident spoken and written communication.
• Have spearheaded the build and development of a successful SaaS platform.
• Expertise in driving platform features across thousands of enterprise users.
• Demonstrated ability to successfully engage, contribute and collaborate with other
functional leaders such as product and design.
• Is data-driven, rigorous thinker, changes/adapts decisions based on customer feedback and insights.
Bonus Skills:
• Basic understanding of Machine Learning
• Prior start-up experience or have successfully built a start-up business from the ground
• MEAN/MERN Stack experience
• Solid understanding and experience working with AWS or any other Cloud provider
Python2) Develop AI generated quant trading strategies for new markets.
3) Work closely with Infra team and contribute towards developing/improving the underlying research infra.
4) Manage a team of junior AI scientists and be responsible for their growth.
5) Report and document all the research findings and ideas.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon