Customer service Trainee

Role Type: Individual Contributor

Work Experience: 10+ years

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are seeking an accomplished and dynamic Sales Manager based in Mumbai to lead TradeLab’s expansion across Western India. This is a high-impact, hunter-focused role tasked with building new client relationships with discount brokers, full-service brokers, banks, and fintech platforms. The role involves minimal account nurturing, with a primary focus on prospecting, pipeline development, and closing high-value deals. The ideal candidate will bring deep industry expertise, an established network in the capital markets, broking, and fintech sectors, and a proven ability to navigate complex sales cycles with senior stakeholders.

Key Responsibilities

· New Business Development: Drive aggressive acquisition of new clients across Western India by targeting entities aligned with TradeLab’s Ideal Customer Profile (ICP), including discount brokers, full-service brokers, banks, and fintech platforms.

· Pipeline Management: Build, manage, and maintain a robust sales pipeline by prospecting, qualifying leads, and advancing opportunities through discovery, demonstrations, proposal creation, negotiation, and deal closure.

· End-to-End Sales Ownership: Lead complex, enterprise-grade sales cycles from initial outreach to contract signing, engaging senior stakeholders such as CEOs, CTOs, CIOs, and Heads of Broking.

· Solution Positioning: Collaborate closely with solutions architects and product teams to tailor and position TradeLab’s modular offerings (ORMS, MetaTrader integrations, PULSE AI, CRM/LPA solutions) to address specific client pain points and objectives.

· Regulatory Expertise: Demonstrate a deep understanding of regulatory frameworks (e.g., SEBI guidelines, algo trading controls, T+0 settlement workflows) and articulate their business value to position TradeLab’s solutions as compliance-driven and operationally efficient.

· Brand Representation: Act as TradeLab’s ambassador at industry events, trade shows, webinars, and client meetings to enhance brand visibility and establish thought leadership in the capital markets ecosystem.

· Market Feedback: Provide actionable, structured insights from client interactions to influence product roadmaps, go-to-market strategies, and solution enhancements.

· CRM Management: Actively maintain and update customer relationship management (CRM) systems to ensure accurate tracking of leads, opportunities, and client interactions, enabling data-driven decision-making and forecasting.

Must-Have Qualifications

· Experience: 10+ years of sales experience in capital markets technology, trading infrastructure, or fintech SaaS, with a minimum of 5–8 years focused on enterprise or mid-market financial institutions.

· Network: Extensive, established connections with decision-makers (CxOs, Tech Heads, Risk Committees) at brokers, banks, and fintech platforms across Western India.

· Proven Track Record: Demonstrated success in consistently meeting or exceeding half-yearly and yearly sales targets in a high-pressure, target-driven environment, with a focus on hunting and closing new business.

· Stakeholder Engagement: Exceptional ability to engage both business and technical stakeholders, translating complex technical solutions into compelling business value propositions.

· CRM Expertise: Hands-on experience in maintaining and leveraging CRM platforms (e.g., Salesforce, HubSpot, or similar) to manage pipelines, track client interactions, and generate accurate sales forecasts.

· Communication Skills: Outstanding verbal and written communication, presentation, and negotiation skills, with the ability to tailor messaging to diverse audiences.

· Self-Starter Mindset: Ability to thrive as an individual contributor in a fast-paced, high-pressure environment, demonstrating initiative, resilience, and accountability.

· High-Pressure Performance: Proven ability to perform effectively in high-stakes, deadline-driven settings, maintaining composure and delivering results under tight timelines.

Good-to-Have Skills

· Platform Exposure: Familiarity with broking platforms, Order Management Systems (OMS), Risk Management Systems (RMS), or API-driven fintech products.

· Technical Knowledge: Working knowledge of algorithmic trading, risk management systems, and compliance workflows (e.g., SEBI regulations, T+0 processes).

· Consultative Selling: Experience with solution-oriented or consultative sales methodologies, focusing on addressing client needs through tailored solutions.

Why Join TradeLab?

· Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

· Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

· Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

· Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory.

Candidate should have worked in Mumbai and Hyderabad cities right now or before as well.

 ● Looking for candidate from Event Sales and Luxury hotel sales backgrounds.

● Candidate must be excellent in communication and should be Good in Personality.

● Candidate should be able to travel to client places.

● Candidate should have experience in managing and growing sales for private hires, corporate bookings, social events, and F&B-driven experiences in the assigned city.

● Candidate should be Good in Host site visits, pitch presentations, and negotiations with professionalism.

Note: This is a full-time, on-site role and may require working evenings, weekends, or holidays as per client and event requirements.

We are inviting a Fullstack Developer who excels at building modern web and mobile applications, with deep backend experience in Node.js and strong frontend proficiency in Next.js and React Native (Expo). You’ll work with a team of designers, product leads, and developers to bring impactful climate tech to life.

Location: Mumbai & Vicinity (India)

Responsibilities:

• Design, develop, and maintain scalable backend services using Node.js.
• Develop responsive and high-performance web applications using Next.js.
• Build and deploy mobile applications using React Native and Expo.
• Collaborate with UX Designers, Architects, and other Developers to implement full-stack web and mobile solutions.
• Perform data modeling and database management using PostgreSQL and Prisma.
• Ensure the performance, quality, and responsiveness of applications.
• Troubleshoot and debug applications to optimize performance.
• Write clean, maintainable, and well-documented code.
• Participate in code reviews and contribute to continuous improvement of development processes.
• Apply AI-enhanced developer tools like Cursor, Copilot, or similar to boost development velocity and code quality.

Required Skills and Experience:

• 2+ years of experience in full-stack JavaScript development.
• Strong proficiency in backend development using Node.js.
• Demonstrated experience with frontend technologies such as Next.js and React Native.
• Experience with PostgreSQL and Prisma for database management and data modeling.
• Experience with deploying React Native applications using Expo.
• Solid understanding of RESTful APIs and how to integrate them with front-end applications.
• Familiarity with modern JavaScript (ES6+), HTML5, and CSS3.
• Strong understanding of software development best practices.
• Proficiency in version control systems such as Git.

Additional Relevant Skills and Experience:

• Experience with map modules, such as ArcGIS, and Google Earth Engine.
• Experience with TypeScript.
• Experience with CI/CD pipelines.
• Understanding of server-side rendering and static site generation.
• Good eye for design and UX principles.
• Experience working in Agile/Scrum environments.

Good to Have:

• Experience with WebSockets and real-time applications.
• Familiarity with cloud platforms such as AWS or Azure.
• Experience with Docker and containerized applications.
• Knowledge of performance optimization techniques.
• Strong problem-solving skills and ability to work independently or as part of a team.

We Offer:

• Work on Open Source Projects
• Competitive Salary based on Location
• Flexible working hours
• 4 weeks of paid leave/year
• Work from home

Plant-for-the-Planet is a global, youth-led non-profit with a mission to restore ecosystems through tree planting and climate justice advocacy. Our tech team, spanning five continents, builds scalable, open-source tools to support environmental action at a global scale.

Learn more: https://www.plant-for-the-planet.org

Key Responsibilities:

Developing and implementing HR strategies and initiatives aligned with the overall business

strategy

Bridging management and employee relations by addressing demands, grievances or other

issues

Managing the recruitment and selection process

Job brief

We are looking for a skilled HR manager to oversee all aspects of Human Resources practices and

processes. You will support business needs and ensure the proper implementation of company

strategy and objectives.

The goal is to promote corporate values and enable business success through human resources

management, including job design, recruitment, performance management, training & development,employment cycle changes, talent management, and facilities management services.

Responsibilities:

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Bridge management and employee relations by addressing demands, grievances or other

issues

Manage the recruitment and selection process

Support current and future business needs through the development, engagement, motivation

and preservation of human capital

Develop and monitor overall HR strategies, systems, tactics and procedures across the organisation.

Nurture a positive working environment

Oversee and manage a performance appraisal system that drives high performance

Maintain pay plan and benefits program

Assess training needs to apply and monitor training programs

Report to management and provide decision support through HR metrics

Ensure legal compliance throughout human resource management

Requirements:

Proven working experience as HR manager or other HR executive

People oriented and results driven

Demonstrable experience with human resources metrics

Knowledge of HR systems and databases

Ability to architect strategy along with leadership skills

Excellent active listening, negotiation and presentation skills

Competence to build and effectively manage interpersonal relationships at all levels of the

company

In-depth knowledge of labour law and HR best practices

Bachelor's/ Master’s degree in Human Resources or related field

Our Client  is a leading SaaS platform used by about 100,000 users across 25 countries to grow their businesses.

Our Client differentiates itself by focusing on high-velocity, high-volume sales businesses, and helping the sales force in those businesses to close deals faster. Clearly – scale, performance are the key drivers for us given that our users need to work in large, high-volume, fast-paced environment.

World’s largest edutech and financial services organizations use our product to drive their sales execution.

ROLE

With the recent Series B raise of $32 million, we are all geared up to scale our business globally. Naturally, the engineering team needs to rapidly improve the product, work on scale and performance, and build new features and products to capture new markets.

We are seeking seasoned leaders to grow our engineering teams, scale our development & release processes, and create world class products.

The role will involve building high-performance software engineering teams and delivering world-class software

Presenting plans, updates and risks to all stakeholders is a critical part of the role. 

Leaders must be hands-on when it comes to addressing customer issues, code quality, RCA / issue prevention and managing risks.

Requirements

• 10+ years of experience in building software products and SaaS applications
• Highly energetic leader with experience of building high-performance engineering teams and delivering great software
• Exposure to managing scale and huge growth in software usage
• Worked with product design teams, customers and other stakeholders to create a well-defined product roadmap and deliver per plan
• Highly customer-focused with the ability to manage fast-paced release environment
• Strong knowledge of AWS from architecture and costs perspective.
• Exceptionally well-organized individual with great listening, communication and presentation skills

Experience- .NET, AWS

• Collaborate with teams to develop and support the smooth 24x7 operation of our service.
• Create prototypes and proofs-of-concept for iterative development.
• Stay updated with emerging tech cultures and implement them in production systems.
• Develop scalable, long-term strategies to aid the company’s 10X growth.
• Ensure content quality and consistency of the brand.
• Reduce technical debt with quality coding

• BTech degree in computer science or related field.
• 4-10 years of relevant work experience.
• Strong knowledge of any of the databases like MySQL, NoSQL, SQL Server, Oracle, PostgreSQL.
• Experience in Java and web technologies.
• Experience in scripting languages like Python, PHP, etc.
• Hands-on experience with systems that are asynchronous, RESTful and demand concurrency.
• Knowledge of best software engineering practices for all stages of software development life cycle