PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role: Account Manager
Job Overview:
You will be working on managing accounts in the US or Europe. You will market an AI-based product and service to CXOs in Private Equity firms, Investment Banks, and Fortune 500 corporations. You will experience working with some of the sharpest minds in the Industrial and TMT sectors focused on Strategy and M& A.
Your focus will be:
- Source sales opportunities through outreach campaigns, social media, and inbound lead management
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executive for further development and closure
- Achieve quarterly quotas for sales meetings and help sales leader/ executive achieve respective sales targets
- Research accounts, identify key players, and generate interest
- Maintain and expand your database of prospects within your assigned territory
- Perform effective online demos to prospects (for cognitive applications)
Preferred Experience:
- Must have at least 4+ years of RELEVANT experience in Sales/Inside/Sales/Solution
- Selling/Account management/Business development in a closing/quota-bearing role.
- Willing to overlap with timings in the US and UK
Primary Responsibilities:
- Managing existing clients
- Building a database of relevant clients
- Qualifying accounts
- Identifying contacts
- Outreach, follow-up, and set-up meetings
- Content creation
- Review with sales partners on a weekly basis
- Industry and market research, to stay abreast of trends and help pitch/ position services
Required Skills & Personal Attributes:
- Excellent business writing and verbal communication skills including presentation skills.
- Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
- Ability to develop and articulate strategic recommendations based on rigorous data analysis.
- High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel, etc. )
- Strong interpersonal skills: the ability to work with teams in a timeline driven high-pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong can do' attitude; ability and willingness to work in a small and fast-growing set-up; ability to pro-actively identify ways to contribute to the firm's goals & mission; international experience; professional appearance as well as the manner of speaking.
Educational Background:
Bachelor's degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc. ); And an MBA from a reputed institution in India / abroad
Google Analyticsshould have basic knowledge of meta ( FB and Instagram postings), meta ads, Google ads.
-should be good enough in market and trend research.
-should have good interaction with the team and their capabilities.
- should be able to acknowledge and train the team on the latest trends and keep the team motivated.
-very good communication skills to interact with clients.
-be in continuous engagement with the clients and understand their views
Job Description:-Technical Support Executive
The candidate will handle the escalated issues and resolve them over the phone/e-mail/remote meeting.
Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
Conduct product demos and training
Should be open to work in general shift.
Should be open to travel locally or out of state.
Skills:-
Hardware and Networking are a must
Graduation is must
Good Knowledge of Hardware and Networking concepts
Good Knowledge of Windows, Linux and Mac OS, Android and iOS
Good Knowledge of Antivirus, DLP, MDM, and Remote technologies.
Should be capable of handling a team of L1 engineers.
Prepare documents on technical knowledge.
Create and compares different solution from the same league.
Job Types: Full-time, Regular / Permanent
PHP
Laravel
CodeIgniter- Discussing project aims with the development team.
- Designing and building web applications using CodeIgniter.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Codeignitor/Laravel
- Maintaining web-based applications.
- Presenting work in meetings with management.
Desired Candidate Profile
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Codeignitor/Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
Company Description
FancyPants is a unique lifestyle boutique that aims to make it simple and affordable for women to explore fashion trends. We stock the most coveted products across a wide range of categories to ensure our clients feel confident and stylish. We are an ALL GIRLS TEAM.
Role Description
This is a full-time on-site role located in Mumbai for a Logistics & Returns Analyst.
Qualifications
- Analytical skills and attention to detail
- Experience in creating key performance indicators
- Customer service skills
- Excellent written and verbal communication skills
- Bachelor's degree in Logistics, Supply Chain Management, or a related field
- Experience working in a fashion retail environment is a plus
Job Description:
- Non Delivery Reports, Return To Origin coordination and analysis
- Returns
- Legal & Trademark Coordination
- Third Party E-Commerce Coordination
- Import Logistics Coordination
- Variety of Minor Responsibility regarding the Website
Industry
- Apparel & Fashion
Employment Type
Full-time
Edit job description
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)Job Description: Full Stack Developer – Design Qandy
Who are we?
Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.
Know more about us on designqandy.com and
https://instagram.com/designqandy?igshid=YmMyMTA2M2Y=
Our work culture?
We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly,
we love solving problems.
Each day is inspiring and we encourage you to apply for this role and experience it for yourself.
What would you be required to do?
Design and implementation of the overall web architecture
“Pixel-perfect” implementation of our approved user interface
Front End Development - Expertise in front-end technologies, including JavaScript,
CSS3 and HTML5 and third-party libraries such as React Js, jQuery
Design and deployment of our database
Ensuring the entire stack is designed and built for speed and scalability
Design and construction of our REST API
Integrating our front-end UI with the constructed API
Design and implementation of continuous integration and deployment
Designing Database - Expertise in databases like MySQL, Other database like MongoDB , PostgreSQL Will be plus.
Ensuring cross-platform optimization for mobile phones.
Overseeing and guiding the analysing, writing, building, and deployment of software.
What skills we are looking for?
Writing HTML, CSS, and JavaScript. Being up on the latest practices is a must, e.g.,
HTML5, CSS3.
A relevant back-end programming language experience
Database design and management, including being up on the latest practices and
associated versions
Server management and deployment for the relevant environment
Familiarity with a relevant and globally supported framework—both front-end and
back-endlike React, Laravel.
Thorough understanding of user experience and possibly even product strategy
Experience implementing testing platforms and unit tests
Skills needed:
Software developer with skill to develop front-end and back-end system in Web site development.
The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.
Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.
Work Experience: 3-6 Years
React.js
NodeJS (Node.js)
MongoDB
ExpressKey Responsibilities
● Work closely with principal engineers and product manager to deliver quality technology solutions.
● The SDE 2 core responsibilities include working on highly-maintainable and unit tested software components/systems that address the problems and guiding junior developers for the same.
● Will be working in a fast paced and agile work environment delivering quality solutions that have immediate business impact.
● Complete ownership of the projects you deliver while collaborating with technical and non-technical people in charge .
● A self-motivated learner and builder with strong customer focus and quality delivery.
● Ensure the process is being followed and quality code is being maintained by doing proper code review and testing if needed.
BASIC QUALIFICATIONS
● Bachelor’s degree or higher in Computer Science and min of 2 years of Software Development in MERN .
● Familiar with MERN Stack (React for frontend role and Express Node Mongo for backend role).
● Proven track record of building large-scale, highly available, low latency, high quality distributed systems and software products
● Possess an extremely sound understanding of basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented , Databases.
● Excellent coding skills .
● Great problem solving skills and propensity to learn and develop tech talent.
● Ability to think big about problem statements, recommend alternative technical approaches and build optimal solutions.
PREFERRED QUALIFICATIONS
● Bar raising tech skills in building next gen customer experiences using technology .
● Sound understanding of putting in place and leading engineering excellence initiatives across team(s) such as code review , quality coding and unit test .
● Excellent verbal and written communication skills.
Design, build and maintain our social media presence
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize the user experience
Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Instrument conversion points and optimize user funnels
Collaborate with agencies and other vendor partners
Evaluate emerging technologies.
- should be able to draft proposals/decks quickly
- mid-level BD/partnerships experience, would prefer if has Agri input/tractor/equipment companies background as a part of the past experience- overall 4-5 yrs of experience
- smart/hustler - should be able to pull out connections in the industry
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon