PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Subodh Popalwar
Software Engineer, Memorres
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About SSC Control Pvt. Ltd.:
SSC Control Pvt. Ltd. is a family-run organization managed by second-generation entrepreneurs. We are dedicated to helping OEMs, manufacturers, and dealers manage their supply chains by optimizing their procurement efforts. SSC has been in the industry for more than 57 years and has served more than 10,000 + customers.
We are a trusted channel partner/authorized distributor of multinational companies like Mitsubishi, Schmersal, Wago, and Nvent-Hoffman Hi-Cool, Roto Motive, Axelon, Novo-Technic, etc . SSC Control Pvt. Ltd. is known for its ethics, integrity, and quality values. SSC Control Pvt. Ltd. was previously known as Sales and Service Corporation.
With the help of our sister firm, SSC Automation Pvt. Ltd., we design panels for automation devices at our Ahmedabad location.
Website: http://www.ssccontrol.com/
Designation: Sales Engineer
Experience: Minimum 1 year
Location: Ahmedabad
Job Type: Full-Time
Key Responsibilities:
searching for new clients who could benefit from our products.
preparing and delivering technical presentations for clients, in order to explain the products and potential deliverables.
Understand customer requirements and convey the same to management.
Help with product modifications based on customer needs.
· Maintain relationships with existing customers – take feedback, resolve problems related to installed equipment, renew orders, etc.
preparation of regular reports.
recording and maintaining client data.
Understanding client quotations and negotiating with them.
Required Qualifications and Skills:
· Bachelor’s in Engineering in Electricals/Electronics
2–5 years of experience in products like, all-purpose industrial automation
· Knowledge of Industrial Motor Production/ Automation
· Good communication and negotiation skills
· Willing to travel twice a week
If you are interested, then please share the following details with your updated CV.
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Software Engineer, Memorres