Customer service Trainee

The Role

Working in our Integrations Engineering team, you’ll play a key role in building products for healthcare . You’ll design and implement integrations with EMRs/EHRs and healthcare APIs, ensuring our technology fits seamlessly into clinical workflows.

What You’ll Do

• Build and maintain integrations between our products and healthcare systems, following interoperability standards like HL7, FHIR, SMART on FHIR.
• Extend Azure Health Data Services (AHDS) enabling conformance with Australian FHIR standards.
• Work with APIs and distributed systems that power product core features, ensuring performance, security, and scalability.
• Improve the reliability and accuracy of data pipelines.
• Champion best practices for building robust, maintainable systems in healthcare contexts.

What We’re Looking For

• 5+ years of professional software engineering experience.
• Prior experience integrating with healthcare systems (Cliniko, Halaxy, MediRecords, Epic, Cerner, athenahealth, Meditech, etc.).
• Familiarity with healthcare interoperability standards (FHIR, HL7, SMART on FHIR, etc.).
• Proficiency in a prominent programming language such as Python, C++, Rust, C#, Java, Javascript, Typescript etc., with experience building APIs and backend services (preferably with FastAPI).
• Experience working with datastores such as MongoDB and Redis
• Experience with integration design, including RESTful APIs, authentication/authorization (OAuth2, OpenID Connect), and event-driven systems.

Bonus points

• Previous experience in digital health startups or companies building EHR/EMR solutions.
• Knowledge of medical terminology or curiosity about speech-to-text systems.
• Full-stack experience with backend services (Python, FastAPI) and frontend frameworks (React.js) is a plus.
• Passion for improving healthcare and clinician experience. 

Key Responsibilities

• Provide L1 support via calls, emails, and ticketing tools
• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Handle password resets, account access, and user management (Active Directory)
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS)
• Log and track issues in ServiceNow/Jira and meet SLA timelines
• Escalate complex issues to L2 teams
• Support user onboarding/offboarding and system setup
• Maintain basic documentation and SOPs

Required Skills & Qualifications

• 2-3 years of experience in IT Support / Helpdesk / Desktop Support
• Good knowledge of Windows OS (10/11) and Microsoft Office 365
• Basic knowledge of Active Directory, networking, and security concepts
• Exposure to Linux/Unix environments (basic level)
• Familiarity with ticketing tools (ServiceNow, Jira, etc.)
• Basic understanding of programming/scripting (Java, Python, etc.) is a plus
• Experience in fast-paced or SaaS environments is an advantage
• Strong communication skills (English) and problem-solving ability.

Job Title: Business Development Manager

Location: Lucknow

Employment Type: Full-time

About the Role

We are seeking an ambitious and result-oriented Business Development Manager to drive the revenue growth of our YouTube channel, studio, and production business. The ideal candidate will be responsible for identifying business opportunities, building partnerships, and driving sales through client acquisition, brand collaborations, and influencer tie-ups.

Key Responsibilities

• Identify and pursue new business opportunities for studio bookings, video shoots, podcasts, and other media productions.
• Build and maintain strong relationships with clients, agencies, and production houses.
• Pitch and close deals with content creators, artists, and brands for studio usage and collaborations.
• Develop and implement effective sales strategies to achieve monthly and quarterly revenue targets.
• Collaborate with the production and creative teams to ensure smooth project execution and client satisfaction.
• Negotiate pricing, contracts, and partnerships with clients and vendors.
• Monitor market trends, competitor activities, and emerging business opportunities.
• Prepare sales reports, performance metrics, and revenue forecasts for management review.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 2–5 years of experience in business development or sales, preferably within media, production, or advertising.
• Strong communication, negotiation, and networking skills.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with the media, entertainment, or influencer ecosystem is a strong advantage.
• Ability to work independently and as part of a fast-paced, creative team.

Skill Set Required

• Excellent convincing and analytical abilities
• Strong interpersonal and presentation skills
• Professional and presentable personality
• Must own a two-wheeler or four-wheeler for client visits

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to work with leading creators, brands, and production professionals
• A dynamic, creative, and growth-oriented work environment

Senior Systems Administrator JD – VPN

As a Senior Systems Administrator, you will be working to enhance and support the VPN, DNS and proxy infrastructure of a highly distributed network of systems that serve as the backbone of global VPN platforms. Your primary role will be to improve performance, create new solutions for scalability and enhance existing processes.

Professional Experience

• Senior-level Linux system administration in high-traffic, fault-tolerant environments (typically 5-7 years).
• Recent team lead or mentoring responsibility.

Technical Expertise

• Deep Linux knowledge (CentOS/RHEL or similar), strong command-line proficiency.
• Virtualization: KVM / QEMU.
• Containers & orchestration: Docker; Swarm/Kubernetes (EKS, ECS).
• Scripting & automation: Bash and Python.
• Experience with several of the following: Salt / Salt Stack, Ansible, Puppet, Terraform, Vault.
• CI/CD: GitLab pipelines and related tooling.
• Hands-on with tools such as: Prometheus, Grafana, Nagios, Elasticsearch, Logstash, Kibana (ELK).
• Datacenter infrastructure and performance tuning for optimal system health.

Networking & Security

• Strong understanding of TCP/IP, HTTP, DNS, routing, and packet analysis.
• Firewall and traffic control: iptables / ipsets.
• VPN protocols and proxy technologies: WireGuard, OpenVPN, StrongSwan.

Personal Attributes

• Self-starter who enjoys working independently and close collaboration with peers with minimal supervision.
• Eager problem solver who actively seeks process and performance improvements.
• Comfortable reading and writing technical documentation in English; day-to-day team communication is in English
• Service-oriented teammate with excellent verbal and written communication skills; able to convey complex technical concepts to non-technical stakeholders.

Desired (Nice-to-Have)

• Experience administering Elasticsearch/Grafana/Kibana clusters at scale.
• Familiarity with formal change-management policies and processes.
• Demonstrated success supporting or evolving multiple customer-facing security products.

Key Responsibilities

• Design, enhance, and maintain internet-security platforms (VPN, DNS, proxy) through robust tooling and automation.
• Augment system monitoring for better availability, visibility, alerting, and proactive capacity planning.
• Investigate, troubleshoot, and resolve production incidents surfaced by internal monitoring or external reports.
• Participate in architecture and design discussions to define scalable solutions for new and existing services.
• Deliver project work for new business initiatives: environment build-out, infrastructure upgrades, product enhancements, and new-feature rollouts.
• Collaborate with peers on complex technical challenges while also executing individual contributor tasks.
• Participate in an 1-in-5 on-call rotation covering evenings, weekends, and holidays as business needs dictate.

Job Description:

• Looking for someone with 2+ years
• Strong experience over Python + SQL.
• Very proficient with the problem solving.
• Good Communication Skills.

• Work on world-class solutions to deliver industry's leading Cloud operations management
• Develop system architecture, design and build platform services for scalable, resilient, multi-tenant Cloud SaaS. Examples of work include:
• Writing microservices based distributed applications
• Designing REST APIs for backend services
• Develop user-interface for our SaaS
• Handle cross-cutting microservices concerns such as externalizing configuration, logging, health checks, metrics, distributed tracing
• Work with customers, partners, and business leaders to architect solutions for Cloud Operations

• Has significant (3+ years) experience developing and deploying Cloud services for a large scale software projects on public clouds (AWS, GCP, Azure)
• Has hands-on experience building multi-tenant SaaS solutions on public clouds (AWS)
• Strong experience with React, NodeJS, Java, GO, Python
• Has expertise with microservices, infrastructure as code (IaC), continuous integration/delivery (CI/CD), etc.
• Has experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, Terraform)
• Basic knowledge of AWS security (IAM, Cognito)
• Knowledge of good engineering practices and agile culture
• Takes initiative in a fast-paced environment
• 100% hands-on and loves to code

• Experience with Prometheus, Grafana, ELK, Jaeger, etc.
• AWS certification
• Experience with machine-learning (ML), MLOps
• Experience with Apache Flink, Spark, Hadoop, or other
• Experience working remotely in a distributed team
• Startup experience