PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the company:
Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
About the role:
Responsibilities:
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
- Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
- Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
- Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
- Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
- Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
- Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
- Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
- Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
- Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
- Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
- Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
- Maintain documentation related to system architecture, configurations, and standard operating procedures.
- Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.
Qualifications & Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6-8 years of hands-on experience as an SAP Basis Consultant, including experience with SAP NetWeaver, SAP S/4HANA, and related components.
- Should have experience of client-facing roles
- Should have excellent communication skills
- Proven experience in working on at least 4 end-to-end implementation projects and multiple support projects.
- Strong understanding of SAP architecture, system landscapes, and best practices.
- Proficiency in SAP system installations, upgrades, and migrations.
- In-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture.
- Familiarity with ticketing systems for effective issue tracking and resolution.
- Expertise in managing SAP databases such as MS-SQL, Oracle, DB2, Sybase, and Hana.
- Excellent organizational skills to manage SAP Basis tasks and follow up with stakeholders.
- Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- SAP certifications in relevant areas (e.g., SAP Certified Technology Associate) are a plus.
- Prior experience in cloud-based SAP deployments and automation tools is advantageous.
Key Skills: Sales, negotiation, client handling, good communication, team handling
About Company:
Rent2stays.com, We are a start-up taken birth to solve the challenges faced by Owners, Tenants, Builders, Owners who stay remote, Owners who need services not only through digital platforms but someone who can be owner’s representative.
We understand the Real Estate rental space because we don’t know anything else apart from Rental space. In nutshell, we breathe Real Estate Rental space. So all our solutions, services are long term to protect your asset. To get good returns and to get asset appreciation.
Our services are two-fold:
We sign up with owners to manage their properties, rent we will transfer, security Deposit we will transfer, Demand Generation we will take care. We will arrange visit to tenants, move ins, move out will be taken care by us. Owners need not to return security deposit every time when there is change in tenants, so its complete End to End Rental management solutions
Roles & Responsibilities:
- Maintaining a relationship with existing Property Owners (Residential) & Tenants.
- Finding out properties across Bangalore for building acquisition to rent out the same for a prospective tenant.
- Manage and maintain a pipeline of interested prospects.
- Negotiate pricing with customers, and suppliers in some cases.
- Able to handle client relationships & closing the business deal.
- Able to work in target driven environment.
- Should handle apartment sales / renting out properties across Bangalore.
- Able to handle team & train on sales process
- Responsible for sales document preparation.
- Keep records of sales, revenue, invoices etc.
- Conduct market research to identify new markets and customer needs and should be closing the business deal.
- Developing goals for the team, assigning the target and ensuring they are met.
- Conducting a demo session with the parents and kids to explain the programs.
- Interacting with different departments to close the sales.
- Guiding the students to a brighter career path (over a video call)
- Build a repo with the customer.
Java
Spring Boot● Overlook development of all consumer products in JAVA Lead a team of 4-5 developers
● Optimise components for maximum performance across a vast array of web-capable devices
and browsers Focus on code maintainability and performance of application
● Provide technical advice and assists in solving programming problems
● Continuously create new and interactive features that would help to improve user experience
and user engagement.
● Assist with troubleshooting of issues as needed Lead the design and architecture of software
solutions Assist in developing and maintaining continuous integration pipelines
Requirements
● 6+ years of experience in Java based technologies Experience in designing databases and
system architecture
● Experience in building products from scratch
● Experience in building fintech products like Insurance, Payments, Banking etc.
● Experience in building products for scale
● Strong interpersonal skills
● Good in multi stakeholder collaboration
Javascript
MongoDB
AngularJS (1.x)
React.jsWe are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Full Stack Developer Responsibilities:
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Full Stack Developer Requirements:
- BE / BTech / MCA / BCA Degree in Computer Science or equivalent.
- Strong organizational and project management skills.
- Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
- Familiarity with JavaScript frameworks such as Angular JS, React, Vue and Amber.
- Proficiency with server-side languages such as Node, Java, PHP, Python and Ruby.
- Familiarity with database technology such as MySQL, Oracle, and MongoDB.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Attention to detail.
We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –
- A Bachelor’s degree, with sales as your core dream.
- Proven Sales Experience.
- Fantastic track record of meeting sales target.
- A passion towards multitasking and team building.
- Ability to work under pressure.
- Strong problem-solving, organizational and management skills.
- Excellent negotiation, convincing and consultative sales expertise.
- Effective communication skills.
- Exceptional customer orientation knowledge.
Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
We are looking the following skill sets within a prospective candidate –
- Strong verbal and written communication skills.
- A versatile personality with above average organizational and planning skills.
- A person with critical thinking and problem solving ability.
- A good team player with creation and handling of team.
- A customer centric person with customer centric business agenda.
- An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
- A person who can develop transparent marketing strategies to expand brand recognition.
Experience –
3 – 8 years in FMCG/Retail of Insurance Marketing.
CTC –
20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.
We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –
- A Bachelor’s degree, with sales as your core dream.
- Proven Sales Experience.
- Fantastic track record of meeting sales target.
- A passion towards multitasking and team building.
- Ability to work under pressure.
- Strong problem-solving, organizational and management skills.
- Excellent negotiation, convincing and consultative sales expertise.
- Effective communication skills.
- Exceptional customer orientation knowledge.
Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
We are looking the following skill sets within a prospective candidate –
- Strong verbal and written communication skills.
- A versatile personality with above average organizational and planning skills.
- A person with critical thinking and problem solving ability.
- A good team player with creation and handling of team.
- A customer centric person with customer centric business agenda.
- An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
- A person who can develop transparent marketing strategies to expand brand recognition.
Experience –
3 – 8 years in FMCG/Retail of Insurance Marketing.
CTC –
20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.
Python
NodeJS (Node.js)
Job Aim
To perform software tests to ensure quality
Responsibilities
Review of software requirements
Preparation of test cases
Automating responsive layout
Reporting of defects
Preparation of test reports
Essential Skills
Load testing
Identify Security vulnerabilities
Teamwork
Programming knowledge for automation testing
Selenium Web Driver
.NETAngularJS (1.x)
C#Javascript
PHP
CakePHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon