PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Responsibilities:
- Lead the design and implementation of Pega Decisioning solutions, ensuring alignment with business objectives and industry best practices.
- Collaborate with cross-functional teams to identify business requirements and develop decisioning strategies that drive business outcomes.
- Develop and maintain Pega Decisioning architectures, ensuring scalability, performance, and reliability.
- Provide technical leadership and guidance to junior team members, ensuring adherence to Pega best practices and standards.
- Work closely with stakeholders to communicate solution designs, plans, and progress, ensuring transparency and alignment.
- Troubleshoot and resolve complex technical issues, providing timely and effective solutions.
Requirements:
- Minimum 8 to 10 years of experience in Pega Decisioning, with a strong background in designing and implementing Pega Decisioning solutions.
- Pega Lead Decision Architect (LDA) certification required.
- Proven experience in leading complex Pega projects, with a strong understanding of Pega architecture and decisioning capabilities.
- Excellent problem-solving skills, with the ability to analyze complex business problems and develop effective solutions.
- Strong communication and interpersonal skills, with the ability to work effectively with stakeholders and team members.
- Bachelor's degree in Computer Science, Engineering, or a related field.
Good to Have Skills:
- Experience with Pega's Next-Generation Decisioning capabilities.
- Knowledge of industry-specific regulations and standards (e.g., GDPR, CCPA).
- Experience with Agile methodologies and DevOps practices.
- Strong understanding of data science and analytics concepts, with experience in integrating Pega Decisioning with external data sources.
- Certification in related Pega products (e.g., Pega Platform, Pega Customer Decision Hub).
React.js
Angular (2+)
HTML/CSS
JavascriptPosition: IT Trainer
Responsibilities:
- -Provide training in HTML, CSS, Java, Python, REACT, Node.js.
- -Motivate students and ensure quality training delivery.
- -Strong verbal and written communication skills.
Requirements:
- Bachelor's/Master's in CS/IT or related fields.
- Proficiency in programming languages.
- Course/certification in IT preferred.
- Freshers and experienced with good communication and technical skills welcome.
Details:
- Full-time, Permanent
- Salary: ₹10,000 - ₹15,000/month (Negotiable)
- Training provided.
Join us for an innovative journey!
- Installing and maintaining the Oracle database software.
- Creating storage database structures with high-level security features.
- Altering storage structures to meet the evolving needs of the company.
- Setting up database user accounts.
- Training users on how to access the information in the database.
- Finding and debugging malfunctioning programs affecting the database integrity.
- Creating autonomous database backups.
- Regularly updating the database security protocols.
Adobe XD2. Architecting information, wireframing, and prototyping with interaction flows
3. Asking smart questions and championing new ideas
4. Developing delightful experiences with creative flair
5. Diagnosing design problems and devising elegant solutions
6. Translating high-level explicit and latent requirements into functional user interfaces
7. Presenting designs and articulating design decisions
8. Communicating design rationale and maintaining consistency throughout the project
9. Executing designs as a part of software development teams
Requirements:
Good working knowledge of Adobe XD
Pay attention to details
Distill simplicity from complex user requirements
Excellent verbal, written, and communication skills
PHP
Laravel
CodeIgniterJob Brief Summary
- Create new sites, features, and enhancements according to customer specifications.
- Work closely with front-end developers and customers to ensure an effective, appealing, functional and intuitive implementation.
- Write the codes using development best practices.
- Effectively contribute to all phases of the development lifecycle.
- Perform testing of features before deployment. Programmatic testing with PHP Unit framework or similar is highly value
- 3+ solid years of web development using LAMP.
- 2+ solid years of Laravel MVC framework
- Thorough knowledge of OOP/MVC with PHP and MySQL on Linux platforms.
- Solid development version control practices (GitHub, Source Tree)
- Expertise in developing and consuming REST web services.
- Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, and Testing).
- Experience with relational database design and development using MySQL.
- A communication pro - must be able to pleasantly explain technical issues to a non-technical person.
- Exhibit strong analytical and problem-solving skills.
React.js
Redux/Flux
NextJs (Next.js)Job Description:
1. Developing the latest user-facing features using React.js.
2. Translate designs and wireframes into high-quality and responsive screens.
3. Building reusable components and front-end libraries for future use.
4. Learn and understand user interactions & Translate designs and wireframes
into high-quality code.
5. Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
6. Creating servers and databases for functionality and coordinating with various
teams working on distinct layers.
7. As a MERN Stack Developer, you will be involved from conception to
completion with projects that are technologically sound and aesthetically
impressive.
Skill Requirements:
1. Full-stack experience designing and building scalable applications end-to-end.
2. Excellent JavaScript skills and strong proficiency in React.
3. Familiarity with the MERN stacks (Mongo DB, Express.JS, React.JS, and Node.JS)
and Working experience with React, Redux, ES6.
4. Experience building backend APIs using Node JS and Express JS.
5. Experience with NoSQL databases such as Mongo DB, mongoose, aggregation
framework, and Redis.
6. Experience with Web sockets and related frameworks (e.g. Socket.IO) and
Knowledge of JSON Web Token.
7. Experience using RESTful APIs and basic Authentication Mechanisms.
8. Create and Maintain Microservices & Ability Showcase past work via live web
pages and familiarity with code versioning tool Git
Android Development
Kotlin- Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimize it
- Has good experience in building Android applications
- Experience with the flutter ecosystem is a great plus.
- Who likes to think in terms of software and data architecture before opening Android studio.
- Comfortable with managing development and deployment of applications.
- Open and more importantly excited about learning the new technologies.
Roles and responsibilities
- Participate and contribute to the design and development of the core components of the company service.
- Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
- Implement testing frameworks and disciplines as part of every feature development.
- Own performance of the app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in the lowest TAT possible.
- Advocate good engineering has the highest priority with the only exception of value delivered to the end-user.
NodeJS (Node.js)- You’ve been building web applications professionally for 4+ years
- You’re proficient in NodeJS, TypeScript, MySQL, and MongoDB
- You possess strong OOP and design pattern knowledge
- Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
- You write understandable, testable code with an eye towards maintainability and experience with TDD (Test Driven Development)
- You have the ability to build RESTful APIs
- Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
- Well versed with the fundamentals of computer science and distributed systems
- Frontend experience; (Good to have) Angular
- Start-up experience, preferably a tech start-up
- Open-Source contributor
- You have experience with other programming languages -- e.g., Python, Ruby, PHP, Go, C, etc.
- Passionate about/experienced with open source and developer tools
- You have a bachelor's degree in Computer Science, Engineering, or related field, or equivalent training, fellowship, or work experience
Qualifications
- BE/ B. Tech/ MSc/MTech
- Candidate should possess the degree from a recognized University/ Institution only
React NativeNodeJS (Node.js)React.jsWho we’re looking for:
We are looking for a React Native Developer for our mobile app.
This is a challenging position working in a fast-paced start up environment, with the opportunity to be apart of a team that launches a new web and mobile based app.
As a developer, you will be responsible for assisting the team with the front end development of EduFund’s mobile app/tech platform.
You will take significant ownership of shaping the product suite, and core investment platform. As an individual with deep technical expertise, you are a critical problem solver, possess the knowledge to deliver end-to-end software solutions, and have a proven track record of development. Equally important, you are capable and excited to work in a friendly, but fast-paced start up setting with little support. You are also someone who is genuine, and able to mentor/lead others.
Our stack:
- React Native
- Microservices
- AWS
- Aurora DB
- ES6
- NodeJS
- React JS
Your skills:
Minimum overall experience of 3-5 years in as a React Native developer.
- Payment Gateways
- Fintech
- Mutual fund API (a plus)
Strong experience in technical architecture, setting up the architectural guidelines for websites and mobile application, including the backend infrastructure.
Hands on experience in developing, designing, and managing products
Familiarity with cloud services and infrastructure
Start up experience, especially working remotely is preferred
Someone who gets things done and refuses to settle
Amazon Web Services (AWS)
Django
PythonReact.jsReact Native
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon