PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Overview:
We are seeking a Senior Consultant with deep expertise in storage and backup infrastructure, data migration strategies, and enterprise IT consulting. This individual will lead customer engagements, build methodologies, and deliver value through the ZENfra platform.
Experience in product implementation and customer support management is a strong plus, enabling this role to bridge consulting with hands-on delivery and post-deployment success.
Key Responsibilities:
Consulting & Strategy:
Engage with enterprise customers to understand their infrastructure, pain points, and transformation goals.
Design and recommend migration strategies and modernization roadmaps for storage and backup environments.
Develop reusable methodologies and frameworks tailored to customer needs.
ZENfra Enablement:
Translate customer requirements into actionable insights using the ZENfra platform.
Build and deliver ZENpacks (customized solution bundles) including reports, dashboards, and automation scripts.
Collaborate with ZENfra product and engineering teams to enhance platform capabilities based on field feedback.
Product Implementation & Support:
Lead or support ZENfra platform deployments across customer environments.
Ensure smooth onboarding, configuration, and integration of ZENfra components.
Manage customer support escalations, ensuring timely resolution and customer satisfaction.
Provide feedback to product teams to improve usability and performance.
Leadership & Delivery:
Lead and mentor a team of consultants and engineers across multiple customer engagements.
Prioritize tasks and manage delivery timelines while maintaining high customer satisfaction.
Ensure quality and consistency in deliverables across projects.
Customer Success:
Act as a trusted advisor to customers, helping them derive maximum value from VTG and ZENfra offerings.
Conduct workshops, training sessions, and executive briefings as needed.
Required Skills & Experience:
- 10+ years of experience in IT consulting with a focus on storage, backup, and data protection technologies.
- Proven experience in data centre migrations, cloud transitions, and infrastructure assessments.
- Strong leadership experience managing cross-functional teams and customer engagements.
- Hands-on experience with product implementation and customer support management.
- Excellent communication and stakeholder management skills.
- Familiarity with tools like ZENfra, ZENfra Ignite, or similar platforms is a strong plus.
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- Experience working with global customers and managing multiple priorities.
Preferred Qualifications:
Certifications in storage technologies (e.g., NetApp, Dell EMC, Veritas, Commvault).
Exposure to cloud platforms (AWS, Azure, GCP) and hybrid infrastructure.
Experience with automation and scripting (Python, PowerShell) is a plus.
Vue.js
AngularJS (1.x)
Angular (2+)
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Javascript- Looking for candidate who is enthusiastic to work in a Startup environment and build things from Scratch individually
- Candidate has past experience in scalable consumer facing applications managing latency and traffic
- FullStack Individual Contributor with experience to code at speed and take full product ownership
Experience: minimum 8 YRS
Location: Vile parle (E), Mumbai
Skill Set: 8 years plus as a full stack Java/JavaScript Developer
Micro Services, Distributed Systems
Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless),Kubernates
Programming Backend: Node.js,Mongodb,Java Spring,PostGreSQL
Programming FrontEnd: ,Angular/React
Queuing: Kafka
Methodologies: Agile Scrum
Responsibilities:
End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.
DIscuss business requirements and timelines with management and create a task plan for junior members.
Manage the day to day activities of all team members and report
their work progress
Mentoring the team on best coding practices and making sure modules are Live
on time.
Management of security vulnerabilities.
Be a full individual contributor which means can work in a team as well as alone.
Attitude:
Passion for tech innovation and solve problems
GoGetter Attitude
Extremely humble and polite
Experience in Product companies and Managing small teams is a plus
Hiring for Java Developer Freshers to Experienced with probation training come full time employment.
NodeJS (Node.js)Javascript
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GitQualifications:
- Bachelor's degree in Computer Science Engineering, or a related field (or equivalent experience).
- At least 7 years of experience in back-end development, specifically with Node.js.
- Strong understanding of JavaScript and TypeScript would be a plus.
- Experience with asynchronous programming and event-driven architecture.
- Familiarity with RESTful APIs and/or GraphQL.
- Proficient in working with databases (e.g., PostgreSQL).
- Knowledge of version control systems, particularly Git.
- Experience with cloud services (e.g., Azure Cloud) and containerization tools (e.g., Docker).
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Excellent communication and collaboration skills.
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HTML/CSSAngular (2+)Job Description
- Gather and analyse information on existing business processes in order to make
- recommendations that seek to improve business systems and processes.
- Analyse and document requirements for enhancements to systems and / or business
- processes. May involve investigation of third-party vendors or systems.
- Clearly document solutions and recommendations to business problems
- Review requirements and designs with relevant stakeholders to obtain agreement and sign off proposals.
- Create cost and time estimates along with project plans to enable prioritization and execution of work.
- Assist and/or coordinate user testing, ensuring issues are resolved in a pragmatic and appropriate manner.
- Assist the design and implementation of ongoing support arrangements for delivered systems.
- Work as part of a project team, reporting progress and escalating issues to project management in a timely manner to ensure successful completion of projects / reviews.
- Complete all tasks related to technical analysis, building and unit testing, quality assurance,
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- Provide On Call support for systems based on agreed coverage timeframe.
STRONG CANDIDATES WILL BE ABLE TO SHOW US:
- 5-6 years of ASP.NET, C#, HTML5, CSS3, JavaScript and SQL Server, AWS and Microservices
- 3+ years technical leadership and architecture experience in software development
- 4+ years working in SQL-backed environments.
- 3+ knowledge of client-side JavaScript frameworks like React and Redux
- In depth knowledge of REST services (WCF, Web API, Microservices)
- In depth knowledge of Solid work experience in building SaaS based products.
- Experience and clear understanding of how to plan and execute within iterations and sprints.
- Experience working in an Agile/Scrum development process.
- Innovative, challenging programming work in the Microsoft stack, with SQL Server as a back end
- Ability to work independently with the knowledge and capability to come in and make an immediate impact.
- Experience working in a sprint-driven development process.
TECHNOLOGY WE USE:
- Web Apps built with .NET, using both Web Forms and MVC
- APIs built on .NET (C# / REST services)
- SQL Server 2014
- Cloud : AWS
- UI: in depth knowledge on client side JavaScript framework like React
- Experience on DevOps tools
- FORMAL EDUCATION:
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JavaElectrum is seeking a Quality Assurance Engineer - Automation to join our Technology team in Hyderabad. This position will work as part of a cross-functional, passionate agile project team to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
The QA Engineer will be responsible for designing, developing, and supporting the framework for our test infrastructure and proving automation expertise to the development teams. Continually enabling predictable delivery of quality release.
The ideal candidate will be able to research, recommend and implement tools as needed with the goals of increasing automation and proactively bringing issues and problems to the attention of the team, and subsequently generating, proposing, and implementing an innovative solution to solve them.
We are looking for individuals interested in a "home", where they will grow professionally, interact internationally, and take pride in exceeding expectations. If this appeals to you then we encourage you to apply.
Roles & Responsibilities :
- Ensure code base maintains detailed documentation.
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- Be meticulous about documentation and maintain a robust log of all the test cases and test results.
- Ensure that all tests are executed and give regular feedback to the Manager on the status of the quality.
- Use appropriate measures and KPIs to validate and report on software quality.
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- Be a creative thinker who can quickly identify and test for functional 'edge cases' outside of expected functionality workflow.
- Have the drive to become an expert in - Unit Testing, UI & UX Testing.
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- Indulge in Performance and Scalability Testing.
- Security Penetration Testing.
PREREQUISITES:
- Minimum of five years of working experience in tooling or QA automation.
- Through an understanding of SDLC, especially automated QA processes and agile development environments.
- Experience in writing, executing, and monitoring automated test suites using a variety of technologies including, but not limited to Junit, testing, SOAP, UI, Jmeter, LoadRunner, Selenium, etc.
- Proficient in unit, integration, functional, system sanity, regression, acceptance, load stress, performance, volume, GUI, and usability testing.
- Resumed experience creating the various levels of QA automation framework which would evaluate the quality aspects of the build.
- Working knowledge of Java with Selenium, Cucumber, and BDD Tools along with the understanding of TestNG/Junit, Ant/Maven, and Jenkins.
- Hands-on experience in the development of application changes, testing changes, and driving continuous delivery transformation within Scrum teams.
- Strong knowledge of Java, Data structures, OOPS concepts, and its applications.
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- Strong knowledge of code management and experience in a tool like Jenkins, Team City, MAVEN, etc will be added advantage.
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* Experience the growth stage of a start-up
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* Be eligible for health insurance benefits with a sum insured of INR 5 Lakhs (covering employee, spouse, and up to 4 children with an option to include parents by paying 50% of the additional premium cost)
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Benefits:
Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?Silverline (https://silverlinecrm.com/" target="_blank">https://silverlinecrm.com/) is the #1 Company to Work for among small and medium size companies in this year's annual Glassdoor Employees’ Choice Awards. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology and we have a good time while we’re at it! As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Write back to us if you want to connect further on this opportunity.
Job Summary
A Tech. Lead is responsible for seamless execution of the development plan; by providing optimal and innovative solutions, developing high quality code and guiding a team of devs or sr. devs. A Tech. Lead is expected to possess expert level knowledge of CRM platforms, business functions and essentials of systems’ integration.
A Tech. Lead needs to conduct following responsibilities at work -
1. Billability of at least 34 hrs per week (Util Target). Resource needs to ensure that assigned hours are utilized on each project.
2. Perform thorough analysis by
a. Understanding business/functional needs of the project and correlating it on individual task levels
b. Check whether the implementation is possible or not; respecting the Salesforce environment’s limitations or governors.
c. Evaluate whether stated requirements (or a part) can be achieved via configuration before opting for coding.
d. Determine all hidden use cases
e. Framing workarounds for any identified blockers, challenges or risks
f. Ideating optimal solutions for complex requirements
g. Sharing impact analysis results with stakeholders
h. Evaluating feasibility of using any library assets/components (either already sold or not)
A Tech. Lead must discuss the approach with TM or an onshore TA and finalize the ETAs.
3. Develop high-quality scalable code by -
a. Following http://salesforce.com/" target="_blank">Salesforce.com and Silverline-CRM standards/best practices
b. Leverage recommended frameworks (ex. Test framework or Trigger framework) and come up with the most optimal design patterns / architecture
c. Write comprehensive test code asserting all possible use cases
d. Perform thorough unit tests
e. Fix all bugs reported from QA/UAT
f. Work on deployments through recommended tools and methodologies.
g. Perform time bound R&D for any unknown or newer areas
h. Architect/engineer and/or audit the code base
i. Troubleshoot or debug issues encountered by onshore team or peer devs/sr.devs
j. Identify/develop reusable code components and suggest the same to Foundry panel
k. Mentor, assist and review peer devs/sr. devs and promote the best engineering practises
l. Document, review and deliver CDDDs
4. Ensure devops processes is followed across the team i.e.
a. All devs/sr. devs are using recommended IDEs
b. Ensuring daily code check-in/check-out
c. Performing diligent functional code reviews
d. Ensuring that code stays in compliance with Clayton
e. Ensure good health of project repos
5. Facilitate proactive communication with project/product teams i.e.
a. Use all relevant channels - Emails, JIRA, Slack or Zoom meetings
b. Ensure the team is in sync with project/product/sprint movements
c. Ensure the team has a definite plan of action for the day
d. Ensure consolidated DSRs are sent by EOD
e. Ensure decent overlap/availability in onshore team’s timezone (whenever required)
6. Facilitate learning & development for self and the team by -
a. By setting OKRs for the quarter in alignment with the Company goals.
b. Constantly perform self review and Identify improvement areas
c. Seek timely assistance from Reporting Managers
d. Actively contribute on technical presentations, knowledge sharing, training initiatives, building POCs, regular salesforce release notes discussions and help in skill development of peer devs/sr. Devs
e. Become expert in USABILITY based design and development
7. Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
8. Obtain and maintain certifications related to Salesforce, nCino, vlocity, Mulesoft, Marketing Cloud.
Required Experience and Qualifications
● Required - Minimum 7 - 10 years experience in Software Development
● Required - Minimum 6 years experience with SFDC
● Required - Good in communication and interpersonal skills
● Required - Certified Salesforce - Platform Developer I
● Required - Certified Salesforce - Platform Developer II
● Required - Minimum Bachelor's Degree in Engineering or Science(Only Computers or Electronics & Telecommunications)
Mandatory Skills
● Custom Development :
○ Hands on experience with building Lightning Aura Components or Lightning Web Components.
○ Hands on experience with SOQL & SOSL, Apex Triggers, Batch Apex & Apex Schedulers.
○ Hands on experience with Integrations.
● Administrative :
○ Good understanding & implementation of either of the below mentioned clouds:
■ Sales Cloud / Service Cloud / Community Cloud / Health Cloud / Financial Services Cloud
○ Security Model, Data Modelling, Automations like Workflow, Visual Flows, Process BuildersPreferred Qualifications
● Certified nCino Advanced Commercial/Retail Developer
● Certified vlocity Developer
● Certified Mulesoft Developer Certified - Level 1
● Certified Marketing Cloud Email Specialist/Developer
Benefits
Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered
company.
Job Type: Full-time(Flexible with Remote working, if outside Bangalore
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon