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PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
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- Call existing and prospective clients for property records.
- Manage and update property details in CRM.
- Maintain records of communication done with Clients into CRM.
- Maintain and update listings of available properties on the Real Estate websites.
- Manage the entire property database.
- Strong communication abilities
- Exceptional communication and the capacity to switch up speaking approach
- The capacity to adjust to challenging circumstances
- The capacity to adjust to challenging circumstances
- Having a firm understanding of the products or services the business provides
- Ability to listen and solve problems
- Ability to cope with rejection while remaining calm
- Outstanding capacity to manage conflicts and address grievances during negotiations
About Us:
Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Miami, Atlanta, Dallas, Orlando, St Petersburg, Chicago, Houston, and many more.
Atica is headquartered in Pune and is funded by top investors in India.
Company Website: www.aticaglobal.com
Please find below the details:
- Designation - International Sales Associate
- Job Location - Yerwada, Pune
- Work mode - Work from office
- Experience required - Freshers to 1 year
- Work timings - US Shift (Monday to Friday)
- Notice Period - Immediate
What you will do?
1. Provide sales support for multi-branded hotels in the USA, develop and execute a sales action plan to meet or exceed revenue goals
2. Activate new accounts in the local market and increase market share from existing accounts
3. Develop and nurture a sales pipeline utilizing CRM to manage accounts and shorten the sales cycle
4. Making sure that the hotel ownership is profitable and finding new ways to add value to each hotel you're responsible for
5. Lead bi-weekly sales strategy calls with each of your designated hotels
6. Collaborate with the sales team to achieve sales targets and contribute to overall team success.
7. Support the development of sales strategies and contribute ideas for improving sales processes.
What makes you a great fit?
1. Available to work from Pune office (from Monday to Friday) and shift timing will be 6 PM to 4 AM.
2. Self-driven, goal-oriented, and able to work independently with a high level of initiative. Also, manage time effectively, and prioritize tasks to achieve sales goals.
3. Strong communication and interpersonal skills with a knack for building rapport over the phone.
4. Excellent written communication skills general correspondence, proposals, reports
5. Bachelor’s degree or relevant work experience in hotel industry
6. Strong ability to leverage technology and CRM to shorten the sales cycle
7. Collaborative team player eager to contribute and learn from others
8. Excellent organizational skills and attention to detail, especially in maintaining accurate sales records.
Why work with us?
1. We're more than just a workplace – As working with us means you'll have the chance to learn, grow, and lead which helps to shape your career trajectory while making a mark on the industry.
2. Everyone at ATICA is passion-driven and lets their work speak for itself.
3.Collaborative and supportive work environment.
We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.
Key responsibilities:
- - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
- - Understand customer needs and provide solutions through the use of our recruitment software
- - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
- - Negotiate and close deals with potential customers
- - Meet and exceed sales targets on a monthly and quarterly basis
- - Keep up-to-date with industry trends and competitive products
Qualifications:
- - 1- 4 years of experience in a SaaS sales role
- - Proven track record of meeting or exceeding sales targets
- - Excellent communication and presentation skills
- - Ability to build and maintain strong relationships with customers
- - Ability to work independently and as part of a team
- - Experience with CRM software (e.g., Salesforce) is a plus
- - Experience in the recruitment industry is a plus, but not required
If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!
JOB Description :
Responsibilities :
- Administer compensation and benefit plans
- Assist in talent acquisition and recruitment processes
- Conduct employee onboarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Promote HR programs to create an efficient and conflict-free workplace
- Assist in development and implementation of human resource policies
- Undertake tasks around performance management
- Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
- Organize quarterly and annual employee performance reviews
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
- Ensure compliance with labor regulations
- Handle Attrition Analysis and Retention Strategies
- Handle Skip level meetings
Requirements and skills :
- Proven experience as an HR Generalist
- Understanding of general human resources policies and procedures
- Good knowledge of employment/labor laws
- Outstanding knowledge of MS Office; HRIS systems (e.g. PeopleSoft) will be a plus
- Excellent communication and people skills
- Aptitude in problem-solving
- Desire to work as a team with a results driven approach
Vyapar is a SaaS-based Startup Company located at HSR layout, Sector 1, Bangalore. Recently we
have completed SERIES B funding of 200+ Cr where our lead investors are Indiamart & Westbridge capital.
Who uses Vyapar?
Vyapar is a billing, accounting, inventory management & Online Store software used by almost every
type of businesses in India, be it Manufacturers, distributors & retailers.
Job description
● Call Customer within 2 hours of Lead assignment and take appointment for Demo of SaaS
● Provide Detailed Demo to Customer and clarify doubts based on the business use case
● Engage, Follow Up and Sale subscriptions for SaaS
● Following Sales SOP.
JD For B2B Sales
- Must have one or two years of experience in client handling.
- Comfortable working for B2B clients.
- Must have good sales and negotiation skills.
- Must have relationship-making skills.
- Need to Onboard New channel Partners/ Distributors.
- Need to follow the SOP while onboarding Partners.
- Need to guide the partner about the partner program along with the Product.
- Responsible for partners' Business and all the processes related to the partner Program.
- Need to motivate partners to do an acquisition.
- Need to maintain long-term Relationships with assigned and onboarded partners.
Key responsibilities:
Lifecycle management from identifying to converting to solution delivery to the client.
Research and build a pipeline of who could be the potential client.
Prospect for potentiate corporate & channel clients and convert it into increased business.
Identify decision makers of the potential clients of the organization.
Set up meetings between client decision makers and company’s product leaders/Principals.
Plan approaches and pitches. Work with team to develop proposals that speaks to the Client’s needs, concerns, and objectives.
Participate in pricing the solution/service catering to the client’s needs.
Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.
Coordinating with sales ops, legal and administration for the solution delivery to the client.
Prepare a note of solution delivery and circulate to all the relevant stake holder.
Work with the product delivery team for the execution of the scope with in the launch timeline.
Responsibility to account manage the client post-delivery for retention and leveraging the upselling opportunities.
Skills required:
Strong verbal and written communication skills
Say No attitude.
Inheriting ability to take ownership of the work.
Energy, passion and a real drive to get things done
Capable, quick, determined, innovative and street smart
Immaculate attention to detail
Team player
Start-up attitude, strong willingness to learn and hardworking
Join us and see how we are changing the corporate benefits landscape worldwide!
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