
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.

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Experience: 2+ Years
Key Skills:
- Programming Languages: C# or VB.NET
- Server-Side Technologies: ASP.NET / MVC
- Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web Sockets
- Database: SQL Server
Location: Navi Mumbai, Mumbai, Noida, Bengaluru, Hyderabad, Chennai, Gurugram, surat, Bhopal
As a Visual & Motion Design at Team Pumpkin, you will have the opportunity to work on creative projects that enhance brand storytelling and engagement. You will assist in creating visually compelling content for various digital platforms, helping to elevate our clients' marketing initiatives.
Key Responsibilities:
- Visual Design Creation:
- Assist in designing graphics for social media, websites, email campaigns, and promotional materials.
- Collaborate with the creative team to develop visually appealing layouts and concepts.
- Motion Graphics Development:
- Create engaging motion graphics and animations for video content, advertisements, and social media.
- Help edit video footage and incorporate visual effects that enhance the overall message.
- Branding Support:
- Assist in maintaining brand consistency across all visual content.
- Support the development of branding materials, including logos, brochures, and presentation decks.
- Creative Collaboration:
- Work closely with copywriters, Account Manager and other designers to brainstorm and execute creative concepts.
- Participate in team meetings to present design ideas and gather feedback.
- Research & Trend Analysis:
- Stay updated on design trends, techniques, and tools to contribute fresh ideas and approaches.
- Conduct research on competitor visual strategies to inform and inspire new designs.
Desired Skills and Qualifications:
- Degree in Graphic Design, Motion Design, Multimedia Arts, or a related field.
- Proficiency in design software, including Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro).
- Strong understanding of design principles, typography, color theory, and composition.
- Basic knowledge of animation and motion design techniques is a plus.
- Creative mindset with a passion for visual storytelling and design.
- Strong attention to detail and ability to manage multiple projects.
- Excellent communication and collaboration skills.
What We Offer:
- A dynamic and creative work environment within the digital marketing industry.
- Opportunities to develop your skills in visual and motion design while working on real client projects.
- Mentorship and guidance from experienced design professionals.
- Potential for future employment opportunities based on performance.

- Minimum of 2 years of hands-on experience in .NET development, using C#, ASP.NET, and related technologies.
- Strong knowledge of object-oriented programming concepts and design patterns.
- Proficiency in developing web applications using ASP.NET MVC or ASP.NET Core.
- Experience with front-end technologies such as HTML, CSS, and JavaScript and frameworks like Angular or React.
- Solid understanding of relational databases and SQL, with experience in database design and optimization.
- Familiarity with version control systems (e.g., Git) and agile development methodologies.
- Travel to client office if required.
- Hands on experience in AWS
VMultiply Solutions
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Must have Skills: Cloud development (Capable), Microservices architecture (MSA) (Strong), Site reliability Engineering
- Qualifications: - Bachelors degree in computer science or other highly technical, scientific discipline
- 10+yrs experience and a strong background in areas like cloud operations and site reliability engineering
- Hands-on knowledge and experience with any of the major public cloud providers (preferably AWS)
- Good understanding of micro-service architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including multi-region, multi-zone configurations, load balancers, web servers, application containers, data stores, distributed cache, and content delivery networks
- Hands-on knowledge and experience with observability and monitoring tools like New Relic, Splunk, Prometheus and Grafana
- Ability to program (structured and OO) with one or more high-level languages, such as Python, Go lang, Shell scripting, C/C++ or Java
- Ability to work with query languages to analyze monitoring data and other app-specific transactions
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
- An Agile mindset and strong communication skills to collaborate with multiple stakeholders across the organization
RESPONSIBILITIES:
- Participate in functional discussions, system design consulting, platform management, and capacity planning to develop an overall understanding of the product and teams current priorities
- Partner with development teams to improve services through rigorous testing, release procedures, automation of runbooks, and DR planning
- Build automation scripts for auto-recover behavior, determining benchmark of critical services, preparing custom dashboards to report performance in production
- Understand product functionality to design and build thoughtful experiments to simulate chaos and proactively find faults in the systems
- Work with architects to define service level indicators and create a service catalog
- Gather and analyze SLIs, SLOs from applications, services, and OS to assist in performance tuning, improving availability and reliability
- Improve monitoring and observability to increase visibility into key metrics like MTTI, MTTR, and MTTD
- Work with the team to understand the root cause of production incidents
- Train and groom engineers to internalize SRE best practices
Octobotics is currently recruiting! You'll be working as part of our software development team. As a Full-Stack developer, you'll be working on web application development. We need your talent, collaboration, and energy to help us do big things that will inspire people all across the world. We need your innovative ideas and various backgrounds to help us imagine, create, and deliver systems that will benefit people. We are passionate about what we do, and we want you to be a part of our team as we take on new challenges at Octobotics Tech.
The full-stack developer for robotics will be:
- Collaborating with other developers on the UI's integration with new and existing hardware platforms.
- As needed, carry out other duties.
- Visualize live and simulated data.
- Develop real-time browser-based applications to support the design and development.
- In a collaborative atmosphere, you will create smart, elegant, and helpful software user interfaces and experiences for workstations.
Qualifications: required education, experience, or skills:
- Bachelor's degree in computer science, computer engineering, or related field of study, or comparable experience
- Expertise in creating user-facing software specifications and adhering to graphical specs
- Expertise with design software such as Sketch, Adobe XD, Figma, and others.
- 3 years of full-stack programming experience with Unity or QT Creator is required.
- Full-Stack design principles are well understood.
- Synthesizing function requirements into logical wireframes is something you've done before.
- The ability to work on a variety of robotic platforms
- Hands-on experience in using Node. JS, npm, Git, TypeScript, ExpressJS, Angular 10 and up, Angular Server-Side Rendering (Angular Universal)
Requisition Preferences:
- Front-end and back-end development for a web-based robotics system.
Why Work on Our Team?
We are working on next-generation maritime and aerial robotics for the future. We are developing the first Marine & Aero Robotic Platform in the World with Modular Manipulators for Autonomous Inspection & NDT even on heavily corroded surfaces (Matured Technology)/Eddy Current/Other NDT Techniques. We are a close-knit group of dreamers and doers who are willing to take risks, think outside the box, and try to accomplish the seemingly impossible.
We are ready to push the boundaries and are looking for people who want to be a part of this exciting journey. We may not promise the moon, but we will try our best to provide a conductive, non-toxic environment within a flat organization where "Every Opinion Matters."
Octobotics Tech raised its pre-Seed round from a Hong Kong-based investor and is now hiring our very first few members of the Octobotics Tech family.


Responsibilities
- Understanding the business requirements so as to formulate the problems to solve and restrict the slice of data to be explored.
- Collecting data from various sources.
- Performing cleansing, processing, and validation on the data subject to analyze, in order to ensure its quality.
- Exploring and visualizing data.
- Performing statistical analysis and experiments to derive business insights.
- Clearly communicating the findings from the analysis to turn information into something actionable through reports, dashboards, and/or presentations.
Skills
- Experience solving problems in the project’s business domain.
- Experience with data integration from multiple sources
- Proficiency in at least one query language, especially SQL.
- Working experience with NoSQL databases, such as MongoDB and Elasticsearch.
- Working experience with popular statistical and machine learning techniques, such as clustering, linear regression, KNN, decision trees, etc.
- Good scripting skills using Python, R or any other relevant language
- Proficiency in at least one data visualization tool, such as Matplotlib, Plotly, D3.js, ggplot, etc.
- Great communication skills.
Responsibilities:
· Analyze, design and support implementation of business specific Pega solutions and/or framework
· Responsible for implementing technical solutions on Pega 8.x
· Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience
· Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools
· Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features
· Design and implement product features in collaboration with business and IT stakeholders
· Design reusable components, frameworks and libraries
· Ability to interact with business analysts and business team members to refine requirements, Use Cases
· Perform all phases of software engineering including requirements analysis, application design, code development and testing
· Work very closely with architecture groups and drive solutions
· Participate in an Agile / Scrum methodology to deliver high-quality software releases
· Design and develop innovative solutions to meet the needs of the business
· Review code and provide feedback relative to best practices and improving performance
· Troubleshoot production support issues post-deployment and come up with solutions as required
· Mentor and guide other software/Pega engineers within the team
· Experience with troubleshooting Production log files and performance issues
· Responsible for unit testing more complex individual and team deliverables based on established test plans
· Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality
· Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues
Experience and Qualifications:
· Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.
· Pega Systems Certified Senior System Architect (CSSA)
· 5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management
· In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools
· Ability to negotiate and allocate resources appropriately for development and implementation
· Excellent written, communication and presentation skills

- Owns team's output and E2E definition and execution of SDLC. Drives sprint planning, estimates & prioritizes tasks, Keeps key stakeholders updated on progress, milestones, and any potential slippages.
- Identifies pitfalls across codebases proactively. Writes model code that is looked up to. Understands internals of programming languages & runtimes. Creates common reusable components/libraries- Uses advanced data structures.
- Designs API contracts between large systems with end-to-end service design and active leadership towards long-term sustainability including versioning, complex migration plans, impact analysis across products.
- Owns NFRs and pushes the envelope on performance, scalability, and high availability with cognizance towards the cost of infra. Drives tech stack selection independently, mentors junior engineers. Evangelises of generic platform building across the organization.
- Troubleshoots unseen issues across codebases. Solves large end-to-end cross-cutting problems with elegant solutions with an eye on long-term sustainability.
- Partners with and influences product managers on “how”. Leads the pack on hiring and evangelizes steeper hiring standards towards building an A+ team. Represents company on external platforms/conferences.
Qualifications:
- Bachelor's Degree in Computer Science or similar discipline
- 7+ years relevant work experience in software engineering while leading teams.
- Proficiency in more than one modern programming language such as Python (preferred) associated tech stack to write maintainable, scalable, unit-tested code
- Experience in building complex software systems that have been successfully delivered
- Should be strong with System Design and Database designing
- Deep understanding of design patterns, optimizations, deployments with Strong object-oriented design skills
- Experience mentoring other software engineers.
- Experience with full life cycle development in any programming language


