PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
PythonJOB DESCRIPTION:
Location: Pune, Mumbai, Bangalore
Mode of Work : 3 days from Office
* Python : Strong expertise in data workflows and automation
* Pandas: For detailed data analysis and validation
* SQL: Querying and performing operations on Delta tables
* AWS Cloud: Compute and storage services
* OOPS concepts
HTML/CSS● Lead design projects across the product portfolio and multiple product
launches. Set the vision for the user experience and manage collaboration
with stakeholders.
● Work cross-functionally with Product and Engineering to find elegant but
practical solutions to design challenges.
● Understand business requirements and effectively explain how design
solutions align with strategy.
● Represent the UX team, facilitate design discussions, and give feedback in
planning and product channels.
● Work with the organization to inform and improve design processes.
● Grow the design system, and ensure all features align with it.
● Collaborate with UX Research to evaluate the effectiveness of designs
through reviews, walkthroughs, usability tests, and other techniques.
● Comprehensive understanding of applying user-centered design
methodologies and research to solve complex business problems.
● 5+ years of experience designing engaging products and user experiences in
a dynamic, fast-paced software development context.
● Knowledge of Sketch, Photoshop or other tools for producing and testing
designs.
● Ability to work in a collaborative design environment; to be critiqued and to
critique.
● Superior listening, communication, and critical thinking skills
- Develop and implement digital marketing strategies to drive lead generation and customer acquisition.
- Plan, execute, and optimize paid advertising campaigns across various digital platforms, including Google Ads, Facebook Ads, LinkedIn Ads, etc.
- Conduct keyword research and analysis to identify opportunities for improving search engine visibility and organic traffic.
- Create compelling ad copy and visual assets for digital ads, landing pages, and other marketing collateral.
- Monitor campaign performance, analyze key metrics, and provide actionable insights and recommendations for optimization.
- Collaborate with internal teams, including content creators, designers, and developers, to ensure cohesive and effective digital marketing campaigns.
- Stay updated on industry trends, best practices, and emerging technologies in digital marketing.
Requirements:
- 1+ years of proven experience in digital marketing, with a focus on lead generation and paid campaigns.
- Proficiency in digital advertising platforms such as Google Ads, Facebook Ads Manager, LinkedIn Ads, etc.
- Strong analytical skills and the ability to interpret data to drive decision-making and campaign optimization.
- Excellent communication skills, both written and verbal.
- Creative thinking and problem-solving abilities.
- Ability to work independently and as part of a collaborative team environment.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Keelkattalai, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What's your expectation of CTC?
Experience:
- Lead generation: 1 year (Required)
- Paid Campaign: 1 year (Required)
Work Location: In person
NodeJS (Node.js)
JavascriptHTML/CSS
MongoDBPythonKey Responsibilities:
- Develop and maintain both front-end and back-end components of web applications.
- Collaborate with product managers, designers, and other developers to build user-friendly features.
- Write clean, maintainable, and efficient code that adheres to coding standards and best practices.
- Build reusable code and libraries for future use.
- Optimize applications for maximum speed and scalability.
- Implement responsive design to ensure consistent user experience across all devices.
- Work with databases (SQL/NoSQL) and integrate with third-party services and APIs.
- Troubleshoot, debug, and optimize application performance.
- Participate in code reviews, ensuring code quality and consistency across the team.
- Stay updated on the latest industry trends and best practices in full-stack development.
- Contribute to an agile development process, attending sprints, standups, and retrospectives.
Required Skills and Qualifications:
- Proven experience as a Full Stack Developer or similar role.
- Proficiency in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks (React.js, Next.js, Angular, or Vue.js).
- Strong experience in back-end technologies such as Node.js, Python, Ruby, Java, or PHP.
- Familiarity with database technologies (e.g., MySQL, PostgreSQL, MongoDB).
- Experience with version control systems, particularly Git.
- Knowledge of RESTful API design and integration.
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud is a plus.
- Experience in microservices based architecture is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team.
- Excellent communication skills, both verbal and written.
C++C- Become a member of the team responsible for IoT hub software development. IoT hub provides IoT functionality (smart home, smart appliance,…) to mobile and web clients and runs on Linux-based host like smart home hub, broadband router, STB, etc.
- Implementation and/or extension of leading wireless/wired protocols (ZigBee, Bluetooth, IP-based,..) for communication with smart devices
- Development of new features for control and monitoring of smart devices and automation of IoT system
- IoT hub software porting on various hosts
- Software optimizations
Position: C++ Developer
Location: Hyderabad
Requirements:
- Strong C++ skills obtained in multiple years of C++ programming experience (at least 3 years)
- Good understanding of embedded system development based on Linux OS
- Knowledge of advanced programming concepts (e.g. Multi-Threading, OS internals, Networking, IPC mechanisms)
- Solid understanding of computer networking (TCP/UDP/MQTT/SSL)
- Solid understanding of Git source code management system
- Troubleshooting skills
- B.Tech/M.Tech/MCA in computer science/ECE/EEE
- Fluent English
- Creating a wide range of graphics and layouts for product illustrations and websites with software.
- Prepare rough drafts and present ideas.
- Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, and Illustrator, etc.
- Use the appropriate colors and layouts for each graphic.
- Amend designs after feedback.
- Consult with marketing, copywriting, and sales teams to create cohesive designs.
- Ensure final graphics and layouts are visually appealing.
- Bachelor's degree in graphic arts, design, communications, or related field.
- Strong analytical and creative skills.
- Excellent eye for detail.
- Minimum 1+ years of experience.
Android Development
Flutter
React Native|
Company Profile |
Flora2000 was established in 1999 by Mr. Rehan Yar Khan (Founder & CEO) as an online floral & gift retailer and extended its delivery services across the globe. It is the leader and pioneer of the concept of flowers and gifts in over 190 countries worldwide. Flora2000 passionately strives to be the largest premium-gifting leader with flowers, gifts, cakes being the core verticals driven by people first approach and innovation in all spheres of business. We strive to give our customers a wow experience through continuous innovation of premium products and services by using world class technology and processes. From exquisite bouquets to gift baskets to flowering planters, you are sure to find the perfect expression of your message in our online floral boutique.
We have offices in Mumbai, Europe & UAE. Please visit Flora2000.com for more information |
|
|
The Role |
We are looking for an Android developer responsible for the development and maintenance of Hybrid applications aimed at a vast number of diverse devices. The primary focus will be the development of Android applications and their integration with back-end services. We expect the Developer will have a broad experience at Flora2000 and will play a unique role in the organization. · Write “clean”, well-designed code · Develop and deploy new features to facilitate related procedures and tools if necessary · Design and build advanced applications for the Android platform · Identify and correct bottlenecks and fix bugs · Help maintain code quality, organization, and automatization · Ensure smooth operations of web processes and infrastructure · Work on bug fixing and improving application performance. · Contribute in all phases of the development lifecycle · Follow industry best practices Create regular and ad hoc reports. |
|
|
Requirements: Attributes, Experience |
· 4 to 7 Yrs experience. · Strong knowledge of Restful Apis · Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes · Good grasp of data structures and algorithms. · Familiarity with RESTful APIs to connect Android applications to back-end services · Strong knowledge of Android UI design principles, patterns, and best practices · Familiarity with cloud message APIs and push notifications · Detail-oriented, proactive and self-motivated. · Team player with ability to work effectively. |
|
|
|
|
|
|
It all starts with an open culture and working environment with lots of transparency and freedom. Our bosses don’t sit in cabins, no one does. Our diaries are open so everyone can see what the other is doing… |
|
|
|
Academics |
B.Tech / B.E. |
|
|
Position Reports to |
Technology Head |
JavaNodeJS (Node.js)
Javascript
Redux/Flux
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon