Customer service Trainee

Firstsource

Customer service Trainee

Pluginlive

Company

Home

Customer service Trainee

at Firstsource

Agency job

via Pluginlive

0 - 2 yrs

₹1L - ₹3L / yr

Mumbai, Bengaluru (Bangalore), Chennai

Skills

Communication Skills

MS-Excel

MS-Word

PluginLive Technologies- a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

Willingness to work in rotating shifts (including night shifts)- 5 days a week.
Communicate effectively, both orally and in writing.
Flexibility to meet business requirements and fluctuating workload
Organize, prioritize, and schedule work assignments.
Hardworking and Smart working attitude with openness to feedback
Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
Grasp, comprehend & clear the training period with relevant tollgate scores.
Attend all team briefing/meetings/coaching on a timely basis.
Be knowledgeable of regular process changes provided.
Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
Adhere to Company Code of Conduct & policies laid by the HR
Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
Act as a team player and coordinate work respectfully with fellow members in co-ordination.
Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
Work closely with team leader by implementing the coaching aspects discussed for self and career development.

PluginLive Technologies- a recruitment tech company is hiring for First Source

About the organization:

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

Willingness to work in rotating shifts (including night shifts)- 5 days a week.
Communicate effectively, both orally and in writing.
Flexibility to meet business requirements and fluctuating workload
Organize, prioritize, and schedule work assignments.
Hardworking and Smart working attitude with openness to feedback
Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities

Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
Grasp, comprehend & clear the training period with relevant tollgate scores.
Attend all team briefing/meetings/coaching on a timely basis.
Be knowledgeable of regular process changes provided.
Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
Adhere to Company Code of Conduct & policies laid by the HR
Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
Act as a team player and coordinate work respectfully with fellow members in co-ordination.
Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
Work closely with team leader by implementing the coaching aspects discussed for self and career development.

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· Design and build advanced applications for the iOS platform.

· Collaborate with cross-functional teams to define, design, and ship new features.

· Work on bug fixing and improving application performance.

· Identify and correct bottlenecks and fix bugs

· Help maintain code quality, organization, and automatization

· Support the whole application lifetime from idea through design, testing, release, and maintenance

· Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills

· Proficient with Swift and Cocoa Touch

· Experience with iOS frameworks such as Core Data, Core Animation, etc.

· Experience with offline storage, threading, and performance tuning

· Familiarity with RESTful APIs to connect iOS applications to back-end services

· Understanding of Apple’s design principles and interface guidelines

· Experience with performance and memory tuning with tools

· Familiarity with cloud message APIs and push notifications

· Knack for benchmarking and optimization

· Proficient understanding of code versioning tools source tree, git

· Familiarity with continuous integration

· Solid grasp of algorithms, memory management, object oriented programming, and MVC Design

Competencies

· Excellent communication skills

· Ability to co-ordinate with cross functional teams

· Should be a good Team player.

Senior Software Engineer at AADRILA TECHNOLOGIES PVT LTD

at BigHit

Posted by Saba Jumani

Mumbai

3 - 6 yrs

₹12L - ₹15L / yr

Python

python

Amazon Web Services (AWS)

AWS Lambda

Multithreading

+3 more

Aadrila Technologies Pvt Ltd. is the largest data, analytics, automation, and decisioning solution provider to financial intuitions, catering to the entire customer lifecycle from onboarding to diligence. Aadrila Technologies provides solutions that enable systemic fraud prevention, risk management, compliance, and automation through superior data engineering and deep tech (NLP and Deep Learning) applications. In the B2B SaaS market, Aadrila Technologies Pvt. Ltd. is an undisputed leader. Based in Mumbai, Andheri, it has ~90% market share in the motor insurance underwriting data providers market.

Senior Software Engineer 4-6yrs of work exp

As a Senior Software Engineer at AADRILA TECHNOLOGIES PVT LTD, you will be responsible for designing, developing, and deploying high-quality API solutions. You will collaborate with cross-functional teams to build innovative and performant applications.

Responsibilities:

- Write reusable, testable, and efficient code.

- Design and implement low-latency, high-availability, and performant RESTful APIs.

- Implement security and data protection measures.

- Integrate data storage solutions into software systems.

- Develop, test, tune for performance, and deploy web services.

- Collaborate with the product team to build innovative, robust, and user-friendly features

Requirements:

Must-Haves:

- Excellent analytical and problem-solving skills.

- Proven experience in the software development lifecycle.

- Solid coding experience in Python.

- Good understanding of Object-Oriented Concepts and Design Patterns.

- Knowledge of Amazon Web Services (AWS) APIs deployment and management.

- Experience working with Multithreading/Multiprocessing.

- Good working knowledge of programming in a Linux environment.

- Acquaintance with Web Stacks and RESTful APIs.

- Experience in best code deployment practices.

Highly Desired:

- Experience with NoSQL databases like MongoDB.

- Familiarity with AWS Serverless Stack (API Gateway, Lambda, SQS, Cloudwatch etc.)

- Familiarity with infrastructure as code tools (serverless and Terraform).

Experience and Qualification:

- Minimum of 3+ years of relevant experience.

- Bachelor's or Master's degree in Computer Science, Computer Engineering, or Information Technology.

Join our dynamic team and work in a challenging environment where you will have the opportunity to make a significant impact. AADRILA TECHNOLOGIES PVT LTD offers competitive compensation, professional development opportunities, and a collaborative work culture. Apply now and be part of our innovative software engineering team.

Senior Software Engineer 4-6yrs of work exp

Responsibilities:

- Write reusable, testable, and efficient code.

- Design and implement low-latency, high-availability, and performant RESTful APIs.

- Implement security and data protection measures.

- Integrate data storage solutions into software systems.

- Develop, test, tune for performance, and deploy web services.

- Collaborate with the product team to build innovative, robust, and user-friendly features

Requirements:

Must-Haves:

- Excellent analytical and problem-solving skills.

- Proven experience in the software development lifecycle.

- Solid coding experience in Python.

- Good understanding of Object-Oriented Concepts and Design Patterns.

- Knowledge of Amazon Web Services (AWS) APIs deployment and management.

- Experience working with Multithreading/Multiprocessing.

- Good working knowledge of programming in a Linux environment.

- Acquaintance with Web Stacks and RESTful APIs.

- Experience in best code deployment practices.

Highly Desired:

- Experience with NoSQL databases like MongoDB.

- Familiarity with AWS Serverless Stack (API Gateway, Lambda, SQS, Cloudwatch etc.)

- Familiarity with infrastructure as code tools (serverless and Terraform).

Experience and Qualification:

- Minimum of 3+ years of relevant experience.

- Bachelor's or Master's degree in Computer Science, Computer Engineering, or Information Technology.

Analytics Data Engineer

at Indium Software

16 recruiters

Posted by Mohamed Aslam

Hyderabad

3 - 7 yrs

₹7L - ₹13L / yr

Python

Spark

SQL

PySpark

HiveQL

+2 more

Indium Software is a niche technology solutions company with deep expertise in Digital , QA and Gaming. Indium helps customers in their Digital Transformation journey through a gamut of solutions that enhance business value.

With over 1000+ associates globally, Indium operates through offices in the US, UK and India

Visit http://www.indiumsoftware.com">www.indiumsoftware.com to know more.

Job Title: Analytics Data Engineer

What will you do:
The Data Engineer must be an expert in SQL development further providing support to the Data and Analytics in database design, data flow and analysis activities. The position of the Data Engineer also plays a key role in the development and deployment of innovative big data platforms for advanced analytics and data processing. The Data Engineer defines and builds the data pipelines that will enable faster, better, data-informed decision-making within the business.

We ask:

Extensive Experience with SQL and strong ability to process and analyse complex data

The candidate should also have an ability to design, build, and maintain the business’s ETL pipeline and data warehouse The candidate will also demonstrate expertise in data modelling and query performance tuning on SQL Server
Proficiency with analytics experience, especially funnel analysis, and have worked on analytical tools like Mixpanel, Amplitude, Thoughtspot, Google Analytics, and similar tools.

Should work on tools and frameworks required for building efficient and scalable data pipelines
Excellent at communicating and articulating ideas and an ability to influence others as well as drive towards a better solution continuously.
Experience working in python, Hive queries, spark, pysaprk, sparkSQL, presto

Relate Metrics to product
Programmatic Thinking
Edge cases
Good Communication
Product functionality understanding

Perks & Benefits:
A dynamic, creative & intelligent team they will make you love being at work.
Autonomous and hands-on role to make an impact you will be joining at an exciting time of growth!

Flexible work hours and Attractive pay package and perks
An inclusive work environment that lets you work in the way that works best for you!

With over 1000+ associates globally, Indium operates through offices in the US, UK and India

Visit http://www.indiumsoftware.com">www.indiumsoftware.com to know more.

Job Title: Analytics Data Engineer

We ask:

Extensive Experience with SQL and strong ability to process and analyse complex data

Relate Metrics to product
Programmatic Thinking
Edge cases
Good Communication
Product functionality understanding

Perks & Benefits:
A dynamic, creative & intelligent team they will make you love being at work.
Autonomous and hands-on role to make an impact you will be joining at an exciting time of growth!

Flexible work hours and Attractive pay package and perks
An inclusive work environment that lets you work in the way that works best for you!

Business Developer

at ODN - Online Distribution Network

1 recruiter

Posted by Narinder Mahajan

NCR (Delhi | Gurgaon | Noida)

0 - 3 yrs

₹1L - ₹3L / yr

Business Development

Client Servicing

Sales

Presales

Salesforce

The candidate will be responsible for building our business across fashion brands who are interested in developing digital content for digital marketing.