PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Highlights & Responsibilities:
• Conduct cold calls to corporate houses and schools to introduce and promote the services offered by the company.
• Engage in tele-calling activities to schedule meetings with potential clients.
• Identify and present our offerings to corporate clients and schools.
• Collaborate closely with internal teams to ensure the successful execution of sales strategies.
• Develop and execute innovative strategies to expand our business in both new and existing markets.
• Take ownership of the sales funnel and drive sales closures.
• Maintain daily meeting and call reports to track progress and outcomes.
• Proactively drive sales initiatives to meet and exceed revenue targets.
• Provide exceptional customer service and manage client relationships.
• Effectively resolve customer queries and concerns.
• Generate monthly sales reports to track and report on performance.
Requirements & Qualifications:
• 1 to 2 years of experience in B2B Sales.
• Strong attention to detail and accuracy.
• Exceptional communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Natural aptitude for networking and relationship-building.
NodeJS (Node.js)
HTML/CSS
JavascriptGood understanding and experience of HTML / CSS / JavaScript.
Hands-on experience with ES6 / ES7 / ES8 features.
Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop,
Worker Threads, etc).
Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
Expertise in Web Services / REST APIs will be beneficial.
Proficiency in Linux and deployment on Linux are valuable.
Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle
DB transactions is a necessity.
Experience with Angular JS / React JS will be an added advantage.
Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
Knowledge of AWS services like S3, EC2 will be helpful.
Understanding of Agile and CI/CD will be of value.
Project Manager
Job Responsibilities:
• Accomplishes Project objectives by managing team; planning and evaluating Project activities.
• Maintains staff by recruiting, selecting, orienting, and training employee
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Coaches, counsels, and disciplines team.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.
Qualities:
• Performance management
• Project management
• Coaching
• Supervision
• Quality management
• Results driven
• Developing standards
• Foster teamwork
• Handles pressure
• Giving feedback
Educational qualification: • Masters degree in finance or equivalent
• Proficiency in office applications
• Minimum 3 years’ experience
Java
Spring BootGreetings from HashStudioz Technologies!
We are happy to share the details of 'Java Developer'. Kindly read the job description carefully before your technical Interview Round.
Company Profile :
- We are a global leader in product development, having a wide range of technology experts under the same roof. You would be surprised to meet our enthusiastic team of blockchain, cloud, Mobility & Automation.
- Our mission is to help companies adopt new technologies and simplify complicated issues that arise amid technology evolution.
- We are designers, engineers, developers, analysts, programmers, testers, cloud experts, blockchain specialists, automation freaks & smart workers who have developed applications that are now being used by millions of consumers worldwide.
- We know how to build successful software products and welcome startup minds to discuss their product feasibility & scalability.
Company Profile:- https://www.hashstudioz.com/">https://www.hashstudioz.com/
Job Profile: "Java Developer"
Industry: IT-Software / Software Services
Job description
Role:
- Ensure effective Design, Development, and Support activities in line with client needs and architectural requirements.
- Ensure continual knowledge management
- Adherence to the organizational guidelines and processes
- Define best practices, coding standards, and development methodology as part of the master solution design and ensure compliance with these guidelines
- Highlight and resolve solution dependencies on enterprise systems
- Good problem-solving capabilities and troubleshooting skills
- Should have excellent communication (oral and written) and interpersonal skills
Requirements:
- 0 -6 Years of experience in Java, J2EE Development
- Must have Hands-on Experience in Angular/ React
- Fluency in programming constructs and working with Spring/Spring Boot/Spring MVC and Hibernate framework
- Good experience with 1-2 Frontend Technologies eg JavaScript/Angular/React/jQuery
- Good experience with MySQL/MongoDB
- Design and Development of project modules independently
- Handle SDLC individually
- Good understanding of Object-Oriented Programming and Design Concepts.
Google Analytics● Responsible for planning, executing, and maintaining performance marketing campaigns
across channels - Facebook, Google SEM, Display, YT & UAC for both app and web funnels.
● Track the funnel performance and take steps proactively to fix leakages & breakages on a day-to-day basis.
● Work and coordinate with cross-functional teams across domains to lead and close
marketing initiatives.
● Competitive analysis to explore interesting trends, marketing strategies, tactics, and channels
to drive acquisition with an implement, test, and measure mindset.
● Analysis of performance marketing efforts & reporting of key insights, learnings & misses
once campaigns are over.
● Work and coordinate with the Creative team to ensure smooth execution of campaigns.
What You’ll Do
- Synthesize data to provide actionable insights to the leadership and the product team to influence strategy and growth.
- Build dashboards and tools, craft analysis, and tell stories with data to help our teams make better decisions.
- Track user performance data and map it to key learning metrics for deeper insights
- Monitor the performance of new features and recommend iterations based on your findings
- Partner with other stakeholders to scope features that solve user problems
- Ownership of full analytics for the Business Unit/ Performance metric: Planning, structuring, identifying key reports to be made, and automation of the reports
- Monitor and measure launched initiatives [A/B testing] and feed learnings back into the development process
- Prepare reports for the management stating trends, patterns, and predictions using relevant data
Required skills
- Bachelor’s degree in https://www.careerexplorer.com/degrees/mathematics-degree/">mathematics/ https://www.careerexplorer.com/degrees/finance-degree/">finance/https://www.careerexplorer.com/degrees/statistics-degree/">statistics, https://www.careerexplorer.com/degrees/economics-degree/">economics /https://www.careerexplorer.com/degrees/computer-science-degree/">computer science/information technology. Knowledge about EdTech, Learning Science have added advantage
- Strong statistical skills to help collect, measure, organize and analyze data
- 1-4 years of work experience in an EdTech product startup or analytics firm
- Experience in Data Visualisation, Excel, CleverTap & strong MongoDB database management skills
- Ability to learn new tech tools and softwares quickly
- Passion to work with data for a larger social impact
- Familiarity with coding (specifically Node environment) is a plus
- Ability to transform numbers into stories
HR Coordinater (female only)
Casey Group, an Odisha based FMCG Company looking for experienced female human resources-cum-sales coordinators to manage their marketing strategies and policies.
What You Will Do:
As a HR Coordinator you will make your impact in the organization by supporting the recruiting program and sales team in the following ways:
Recruitments:
- Understanding defined market attributes to assist in developing recruiting and sales strategies for long term and sustained growth.
- To coordinate with the field sales staff regarding their daily work report and daily sales report.
- To motivate the field sales team to achieve their sales target.
- To help in day to day recruitment cycle through job postings, formulating HR policies, attendance management of the field sales team.
- To manage the payroll processing.
- Preliminary screening of resumes and conducting interview sessions of the sales force.
- To organize training and seminar sessions for the new joiners.
- To organize sales order and manage sales inventories of dealers, distributors and stockiest of the company.
- To perform other admin duties as and when required.
Qualifications:
Required:
- Education: MBA or Equivalent Degree with HR and marketing specialization.
- Experience Required: 1-2 yaers
Preferred Skills:
- She should be smart and presentable in approach.
- She should have knowledge on various job sites and postings.
- She should be a versatile and dynamic personality.
- She should have knowledge on sales coordination.
- She should be capable to manage and handle sales team sitting in the corporate office.
- She should have knowledge of payrolls, coordination, motivation and execution.
- She must be an MBA in HR & Marketing.
- She must be an experienced person having at least 1 year of experience.
- Must own a laptop of her own.
Location: Bhubaneswar, Odisha
Shift Timing: 9.30a.m. -6.30p.m.
CTC: upto 18k p.m.
Fulltime associate
MongoDBNodeJS (Node.js)
Express- Involvement in the entire lifecycle of a project, including strategy, vision, design, UX, coding,architecture, deployment etc. and you will chiefly deliver clean, testable and well-designed codefor the same.
- Coding new features, functionalities, modules, sub modules.
- Managing development cycle using SVN/Git or any other appropriate Version control Software.
- Enhancing existing features.
- Checking for cross-browser compatibility.
- Coding new features, functionalities, modules, sub modules.
- Meeting both technical and client needs.
Required Skillsets:
- Experience in product development using a broad range of programming technologies.
- Experience with MEAN (MongoDB, ExpressJS, AngularJS and NodeJS) stack.
- Experience with design/development of RESTful APIs.
- Strong understanding of the latest MVC frameworks and UI toolkits.
- Strong understanding of HTML5, CSS3, Javascript, AJAX and JSON.
- Working on any of the following Client Side MVC/MVVM frameworks: AngularJS, BackboneJS,KnockoutJS, JSON, JavaScript, Advance JavaScript, UI and UX design, Bootstrap, Ionic, and React.
- Good analytical and programming skills.
- Proactive thinking and a good team player.
- Working experience with micro services will be a given advantage.
NodeJS (Node.js)JavascriptMongoDBExpressAbout Role:
- We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users.
- Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
- You will also be responsible for integrating the front-end elements built by your co-workers into the application. A basic understanding of front-end technologies is necessary as well.
Key Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions such as database, caching servers
Qualification & Skills:
- Strong proficiency with JavaScript and Typescript
- Knowledge of Node.js and frameworks available for it such as Express, StrongLoop, etc
- Proficient in database systems (eg. MySql, MongoDB, DynamoDB)
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon