Cutshort logo
Firstsource logo
Customer service Trainee
Firstsource
Customer service Trainee
Firstsource's logo

Customer service Trainee

at Firstsource

Agency job
0 - 2 yrs
₹1L - ₹3L / yr
Mumbai, Bengaluru (Bangalore), Chennai
Skills
Communication Skills
MS-Excel
MS-Word

PluginLive Technologies-  a recruitment tech company is hiring for First Source


About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.


One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.


Role Name- Customer Service Trainee


Type- Apprenticeship


Qualification & Background: Graduate (Fresher/BPO Experienced)


Location: Bengaluru, Mumbai and Chennai


Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.


Work Type- Rotational Shifts


Pls note- Cab services will be provided to all the employees working during night shifts.


Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.


Essential Skills:

  • Willingness to work in rotating shifts (including night shifts)- 5 days a week.
  • Communicate effectively, both orally and in writing.
  • Flexibility to meet business requirements and fluctuating workload
  • Organize, prioritize, and schedule work assignments.
  • Hardworking and Smart working attitude with openness to feedback
  • Have acceptable typing speed of at least 20 WPM/90% Accuracy


Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

  • Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
  • Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
  • Grasp, comprehend & clear the training period with relevant tollgate scores.
  • Attend all team briefing/meetings/coaching on a timely basis.
  • Be knowledgeable of regular process changes provided.
  • Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
  • Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
  • Adhere to Company Code of Conduct & policies laid by the HR
  • Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
  • Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
  • On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
  • Act as a team player and coordinate work respectfully with fellow members in co-ordination.
  • Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
  • Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
  • Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
  • Work closely with team leader by implementing the coaching aspects discussed for self and career development.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Pocketly
Rachana b
Posted by Rachana b
Bengaluru (Bangalore)
1 - 2 yrs
₹5L - ₹6L / yr
Accounting
Financial accounting
GST
TDS

🔹 Role: Account Assistant

📍 Location: HSR Layout, Bangalore

📅 Experience: 1–2 years (Post Qualification)

🎓 Education: Graduate / CA-Intermediate

🏢 Company: Pocketly – A Fintech Startup

What We’re Looking For

We are looking for a driven and detail-oriented Account Assistant to join our finance team. If you're a quick learner, self-starter, and ready to grow with a dynamic fintech company, we'd love to meet you.

Key Responsibilities

Oversee day-to-day financial operations, including payroll, invoicing, and transactions.

Ensure timely tax compliance (GST, TDS, and related filings).

Coordinate with payroll consultants for payroll processing and statutory compliance.

Assist in preparing financial reports, including financial statements and MIS reports.

Support the implementation of new accounting policies, standards, and procedures.

Maintain confidentiality while handling sensitive financial data.

Manage day-to-day accounting tasks efficiently and accurately.

Adapt to a variety of operational tasks and responsibilities based on business needs.

Contribute to team goals by delivering timely and accurate outputs.

Requirements & Skills

Graduate or CA-Intermediate with 1–2 years of post-qualification experience.

Proficiency in Microsoft Excel and Microsoft Office.

Working knowledge of Tally ERP 9 is an advantage.

Strong attention to detail and a proactive attitude.

Excellent organizational and time management skills.

Strong sense of responsibility, accountability, and confidentiality.

Interested candidates can apply

Read more
MAK Projects
Shruti Kulkarni
Posted by Shruti Kulkarni
Hyderabad
3 - 5 yrs
₹3L - ₹4L / yr
Customer Relationship Management (CRM)

Agreement of Sale & Sale Deed


Follow up with the customers for Payments, Registrations


Coordination with Banker for Loan Process


Update Customer Database


Should resolve Customer queries by coordinating with the Civil Team


Should take updates from the Projects Team regarding their flats and update customers


Should prepare MIS Reports


End to End Process from the purchase of the flat till handover process

Read more
Fresh Prints
at Fresh Prints
3 candid answers
5 recruiters
Nabeel Basu
Posted by Nabeel Basu
Remote only
8 - 15 yrs
Best in industry
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+1 more

Join an Innovative Growth Team as an Engineering Architect!


Fresh Prints is an NYC-based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools. We have 400+ students who will contribute significantly to our revenue in the next 12 months. We develop, host, and operate a custom-built OMS and a client-facing application.

We’re looking for a dynamic, driven, and experienced professional who wants to take on the challenges mentioned below. We need you to participate in feature discussions, dig into business requirements, and understand the user.


Some of the questions that you'll work on:

  • How do we ensure that our Customer facing and Internal tech scales with the growth of the business?
  • How do we improve our application performance? 
  • What new unique value propositions can we create through tech?
  • How do we develop additional revenue channels?
  • How do we increase operational efficiency?
  • How do we usher in the next stage at Fresh Prints?


This role reports to Srini Raju, our AD of Engineering, and you will work with an extremely talented and professional team.


Roles & Responsibilities

  • Delivers solution or infrastructure development services, such as coding, programming, and creating program specifications in a defined project, using sound technical capabilities.
  • Develops, modifies, and maintains solutions or infrastructure, ensuring compliance with the relevant standards.
  • Lead the Development & Engineering team in the area of specialization and developed the team to ensure it has the right capability.
  • Contributes to the strategic direction within the area of specialization, including standards, culture, and ways of working in line with the departmental strategy
  • Strategically leverage networks to drive innovation, best practices,s and continuous improvement culture.
  • Drives the relationship with other departments and significantly contributes to the development of the design, technology, product development, and vendor strategy
  • Work with business users to capture requirements and review code & design, ensuring excellent delivery as per standards.


Your Focus Area at Work will be:

Customer orientation with a strong focus on quality


  • Knowledge in the following areas is beneficial: AWS, CI/CD, NodeJS, Angular, React
  • Good communication skills to discuss, gather requirements from businesses and recommend technologies with Architecture design.
  • Contributes to defining the product's architecture with the solution architect.
  • Supports the product owner in writing user stories and offers crucial Technical knowledge for shaping the end-to-end process and data flow.
  • Support and advise product owners by ensuring technical and architectural feasibility, readiness, and compliance.
  • Drive adoption of newer cutting-edge technology within the organization through knowledge sessions, adoption of the same in the solution, etc.
  • Assist the product teams in translating business and product requirements into technical requirements, models, and software architecture.
  • Guide team development efforts toward successful project delivery.
  • Identify and encourage areas for growth and improvement within the team. Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain applications built on JS technologies.
  • Assist in the collection and documentation of user requirements and development of user stories, estimates, and work plans.


You Are

  • Proactive: You believe it’s always on you to make sure anything you do is a success.
  • In love with challenges: You revel in solving problems and want a job that pushes you out of your comfort zone.
  • Goal-oriented and ambitious: You’re dedicated to a long-term vision of who you are and where you want to go.
  • Open to change: You’re inspired by the endless ways in which everything we do can be improved.
  • Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.


Compensation & Benefits

  • Competitive salary
  • Health insurance
  • Personal Accident Insurance (India only)
  • The opportunity to learn a lot rapidly
  • Working in a great culture


Job Location

  • This is 100% remote work.


Working Hours:

  • 1:30 pm IST - 11:30 pm IST


Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.


Read more
Guvi Geeks Network Pvt Ltd
Remote only
2 - 25 yrs
₹6L - ₹70L / yr
Embedded Systems
Embedded C
Embedded software
Communication Skills

ABOUT US:

GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.

 

Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.

 

JOB DESCRIPTION:

 

Role: Author

 

Nature of Job: Freelancer

 

Location: Remote

 

Course name:   Embedded C

 

Specialization: Subject Matter Expert

 

Skills

●      Course expertise

●      Hands-on experience

●      Teaching skills

●      Presentation skills

●      Communication skills

●      Time management

 

Responsibilities

 

●      Providing sample videos and content plan/syllabus

●      Providing pre-recorded, ready-to-launch videos according to the course guidelines framed by the company, post-approval, within the accepted timeline

●      Ensuring High - quality Video and Audio

●      Ensuring excellent delivery, clarity and tech stack of the course

 

 

 

Process of Onboarding:

 

●      In order to form a smooth onboarding process, we have a set of requirements to be fulfilled. They are as follows:

○      A couple of sample videos of 7 to 10 minutes for evaluation

○      A complete course outline with all the respective activities for the course module

●      Once we pass this stage, we can sign an MoU to start working

●      As GUVI don’t pay by advance or by milestones, we have an MoU in place for this case.

 

Payments, deadlines and deliverables:

 

●      Will be discussed in detail while signing the MoU

 

 

Visit our website: https://www.guvi.in/

Read more
Niro
at Niro
6 recruiters
pavithra ramachandran
Posted by pavithra ramachandran
Bengaluru (Bangalore)
4 - 8 yrs
Best in industry
Product Management
Product Lifecycle Management (PLM)
Product Manager
Analytical Skills
PRD
+2 more

Responsibilities

  • As a founding member of the Product team, you will be responsible for managing the roadmap, features and manage the product lifecycle of the Niro credit applications.
  • Setup data-driven experiments to optimize for key metrics, conversions etc.
  • Communicate extensively with users and stakeholders to understand their pain points and eliminate those.
  • Define clear and well-scoped requirement documents.
  • Work with engineers and designers and ship features and product improvements.

You have

  • 4+ years experience in Product Management and working closely with designers and engineering team members to ship products.
  • Passion for solving consumer problems.
  • Excellent communication skills.
  • High affinity for making decisions with data.
  • Prior Fintech experience and/ or experience in shipping delightful products is a plus.
  • Prior experience with product experimentation is a plus.

You Get

  • To work with smart, talented, fun people all around you.
  • To work for a well-funded, fintech company with a good comp and benefits.
  • Generous ESOP with no nasty clauses.
  • Unlimited sick leave
  • A learning wallet to upgrade your skills
Read more
Automated feedback analysis
Automated feedback analysis
Agency job
via Qrata by Revathi Satish
Bengaluru (Bangalore)
3 - 9 yrs
₹25L - ₹45L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS

Senior Software Engineer - Frontend (IC - Staff)

Bangalore

About

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

As an early-stage member of the team, some of your responsibilities will include:

  • Working closely with founders to build the frontend and iterate product features at a rapid pace.
  • Identifying and driving innovative solutions to address the most critical needs of our customers.
  • Work in close collaboration with cross-functional partners in data science, design and backend functions.
  • Drive architectural changes on frontend architecture by profiling, improve UX, and build with the design system.
  • Constantly improve our live site with frontend monitoring and automation
  • Build accessible experiences sensitive to the needs of all users

Qualifications

  • Minimum 3 years of experience in Web Application Development.
  • Understanding of engineering best practices, frontend design principles, interface guidelines and principles of system design
  • Proficiency with any part of our technology stack: React, TypeScript, Tailwind, Next.js, Graphql
  • Experience with network communications on web platforms, making synchronous and asynchronous web service calls.
  • Hands-on experience in using versioning systems like Git.
  • Experience working with CI/CD pipelines.
  • Experience with automated test suites
  • Strong interpersonal skills and a desire to work collaboratively to achieve objectives
  • Excellent organisational and analytical abilities

Benefits and Perks

  • Autonomy and Ownership
  • Smart, Humble and Friendly peers
  • Competitive remuneration package with equity options
  • Generous vacation
  • Maternity and Paternity leaves
  • Learning & Development resources
  • Initial grant to setup home-office 
  • Monthly stipend for coffee / nutritional supplements

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

COVID-19 Considerations

Due to the current health crisis related to COVID-19, we are open to a fully remote work setup till it is safe to work in person.

 

 

Read more
Padhega Bharat
at Padhega Bharat
1 recruiter
Rupali Ram
Posted by Rupali Ram
Pune
0 - 1 yrs
₹1L - ₹2L / yr
Law enforcement
Cyber Security
cyber
The individual should be proficient in cyber law.
The individual should have all the basic knowledge about cyber laws and current rules and regulations.
Individual must be confident enough and has deep knowledge of cyber law.
Reporting recurrent technical difficulties and other notable incidents to the appropriate member.
Thorough understanding and best practices of legal guidelines partnered with a willingness to follow the procedures.
Excellent communication and interpersonal skills.
Well-organized and committed.
Creative and energetic.
Strong moral values and discipline.
Ensuring that all required equipment remains in perfect condition.
Read more
DigilyticsAI
at DigilyticsAI
1 video
2 recruiters
Komal Rathore
Posted by Komal Rathore
Gurgaon
4 - 7 yrs
₹8L - ₹18L / yr
skill iconAngular (2+)
skill iconJavascript
skill iconAngularJS (1.x)

About the role

We are looking for experienced developers, who have the aspirations and appetite in working in a start-up environment, and with relevant industry experience to make a significant contribution to our DigilyticsTM platform and solutions. 


Responsibilities

  • Implementing High quality applications using front end technologies like Angular JS or Angular latest versions.
  • Wherever possible take part in backend implementation.
  • Suggest better and suitable alternative technologies and frameworks.
  • Interacting with clients and gathering and documenting business requirements and solution designs to a high degree
  • Recruiting and managing other personnel as relevant and achieving a high performance for self and the team
  • Ensuring that clients are satisfied and do not have any negative feedback about the Company and the Executives provision of services
  • Understand the DigilyticsTM vision and help in creating and maintaining a development roadmap
  • Contribute to product development team and deliver product releases in a timely manner
  • Ensure the quality of the product delivered
  • Develop client-specific solutions using the product
  • Liaise with multiple stakeholders and coordinate with our onshore and offshore entities

 

Expected and Desired Skills

  • Strong programming skills and deep understanding of technical delivery
  • Excellent understanding of analytical techniques and technology landscape
  • Excellent problem-solving skills
  • Good interpersonal skills and the ability to communicate ideas clearly at all levels
  • Ability to work in unfamiliar business areas and to use your skills to create solutions
  • Flexible approach to working environment and hours to meet the needs of the business and clients

 

Experience

  • A start up mind set with proven experience working in both smaller and larger organisations having multicultural exposure
  • Between 3-4 years of experience working closely with the relevant technologies, and developing world-class software and solutions


Education Background

  • A Bachelors degree, or equivalent, preferably in Software Engineering and Computer Science
Read more
WorksDelight
at WorksDelight
1 video
1 recruiter
Shaifali Sood
Posted by Shaifali Sood
Mohali
1 - 2 yrs
₹2L - ₹3L / yr
skill iconReact.js
RESTful APIs
skill iconRedux/Flux
skill iconJavascript

Job Description:

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.

Responsibilities:

  • Developing new user-facing features using React.js
  • Building reusable components and front-end libraries for future use
  • Translating designs and wireframes into high quality code
  • Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

  • Familiarity with RESTful APIs
  • Familiarity with modern front-end build pipelines and tools
  • Experience with popular React.js workflows (such as Flux or Redux)
Read more
HappLabs Software LLP
at HappLabs Software LLP
6 recruiters
Shruti Kulkarni
Posted by Shruti Kulkarni
Bengaluru (Bangalore)
3 - 5 yrs
₹7L - ₹8L / yr
skill iconPHP
MySQL
skill iconJavascript
skill iconjQuery
MVC Framework
Job brief: We are looking for a experienced Team Lead who possesses a passion for pushing Web technologies to the limits. This person will work with our team of talented engineers to design and build the next generation of Web applications. Works closely with other app development and technical teams. Tech Stack : PHP, HTML, CSS, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL, MYSQL, MVC FRAMEWORK. Responsibilities: ● Should take the responsibility and ownership for the analysis, functional decomposition, modelling, prototyping, design, coding, code review, testing, deployment and status reporting of a work product in a project. ● Delivery of project version / module as per plan and with quality. ● Provide input on technical effort estimation to arrive at resourcing plans. ● Be part of technical panel for recruitment and yearly performance appraisals. ● Conduct training and induction of new team members. ● Develop a detailed project plan to monitor and track progress. ● Measure project performance using appropriate tools and techniques. ● Report and escalate to management as needed. ● Manage the relationship with the client and all stakeholders. ● Perform risk management to minimize project risks. ● Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. ● Ensure resource availability and allocation. ● Develop a detailed project plan to monitor and track progress. ● Perform other related duties as assigned ● Develop spreadsheets, diagrams and process maps to document needs. ● Create and maintain comprehensive project documentation Requirements: ● 3+ years of experience in developing web applications. ● Experience in technically leading a development team / sub team of 3-5 developers. ● Experience of working on projects involving a variety of technologies. ● Ensure resource availability and allocation. ● Excellent understanding on APIs ● Excellent understanding of software architectures. ● Excellent understanding of databases especially Firebase. ● Excellent understanding of UI elements--, layouts, common 3rd party libraries, etc. ● Ability to architect scalable and performance oriented solutions based on the requirements. ● Ensure that the latest technology standard and best practices are maintained across the organization. ● Develop the vision and roadmap of an organization's technology strategy. Lead the architecture and execution of it. ● Excellent problem solving skills, Ensure the performance quality and responsiveness of applications Collaborate with a team to define design and ship new features ● Version control with Bitbucket. ● Understanding of startup culture ● Good team player, Quick learner
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos