PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
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Organisation: A fintech neo-banking startup.
Position Overview:
We are looking for a seasoned finance professional to join our team as Finance Head. The ideal candidate will have a strong background in finance and accounting, with a proven track record of leadership in a startup environment.
Responsibilities:
● Develop financial forecasting models to aid in fundraising and inform strategic planning. Maintain and enhance financial models, including future projections
● Develop a financial strategy that supports the company's objectives, focusing on sustainable growth and profitability.
● Closely work with business team to evaluate product pricing, marketing campaigns, unit economics.
● Oversee the day-to-day financial operations, mentor our finance personnel, and ensure a seamless financial workflow.
● Manage treasury function and working capital planning
● Lead negotiations with partners and vendors to ensure beneficial deals, contributing
to the company's profitability and strategic objectives.
● Prepare comprehensive financial updates for internal stakeholders, investors, and tax
authorities, ensuring all reporting requirements are met.
● Ensure legal and regulatory compliance regarding all financial functions across
multiple jurisdictions, including the US, Canada and India .
● Manage fintech finance operations including reconciliation and fund flow
management.
Ideal Candidate:
● Bachelor’s degree in finance, Accounting, or a related field and Chartered Accountant.
● A minimum of 7-10 years of experience in finance, with at least 3-5 years in a senior financial leadership role, preferably in a startup.
● Excellent leadership and team management abilities with a track record of leading a lean team.
● Strong communication skills with the ability to present financial data to non-financial audiences.
● High level of integrity, confidentiality, and professionalism.
About SSC Control Pvt. Ltd.:
SSC Control Pvt. Ltd. is a family-run organization managed by second-generation entrepreneurs. We are dedicated to helping OEMs, manufacturers, and dealers manage their supply chains by optimizing their procurement efforts. SSC has been in the industry for more than 57 years and has served more than 10,000 + customers.
We are a trusted channel partner/authorized distributor of multinational companies like Mitsubishi, Schmersal, Wago, and Nvent-Hoffman Hi-Cool, Roto Motive, Axelon, Novo-Technic, etc . SSC Control Pvt. Ltd. is known for its ethics, integrity, and quality values. SSC Control Pvt. Ltd. was previously known as Sales and Service Corporation.
With the help of our sister firm, SSC Automation Pvt. Ltd., we design panels for automation devices at our Ahmedabad location.
Website: http://www.ssccontrol.com/
Designation: Sales Engineer
Experience: Minimum 1 year
Location: Ahmedabad
Job Type: Full-Time
Key Responsibilities:
searching for new clients who could benefit from our products.
preparing and delivering technical presentations for clients, in order to explain the products and potential deliverables.
Understand customer requirements and convey the same to management.
Help with product modifications based on customer needs.
· Maintain relationships with existing customers – take feedback, resolve problems related to installed equipment, renew orders, etc.
preparation of regular reports.
recording and maintaining client data.
Understanding client quotations and negotiating with them.
Required Qualifications and Skills:
· Bachelor’s in Engineering in Electricals/Electronics
2–5 years of experience in products like, all-purpose industrial automation
· Knowledge of Industrial Motor Production/ Automation
· Good communication and negotiation skills
· Willing to travel twice a week
If you are interested, then please share the following details with your updated CV.
Strong foundation and knowledge of frontend web technologies: HTML/CSS/Javascript
AngularJS/Angular/ReactJS/VueJS frameworks and libraries for the frontend
Experienced using NodeJS platform and techniques for handling asynchronous calls (Promise, Observables).
Real time experience working on any cloud tech(AWS)
Experience with Laravel is most welcomed .
Experience/Knowledge of page optimization for reducing load time and SEO
Experience/knowledge in source code versioning control using GIT, such as GITHUB will be added advantage
Knowledge of SDLC & Agile software development will be added advantage
Able to work independently as well as within a team
Open to learning new technologies and trends.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Translate and Build the designs and Wireframes into high-quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller ( MVC) and Model-View-ViewModel-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore possible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time-efficient Data Structures.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise the security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer-facing representatives about software system design and maintenance.
• Interact with the Clinical Specialists and Product Manager to help understand end-user feedback. • Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver a stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner. • Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.
Requirements: Must Have:
• Flutter: To build cross-platform mobile apps for Android, IOS and Web.
This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
• Git: To manage and collaborate in different projects with the rest of the team.
Good To Have: • Angular • Bootstrap • JavaScript
Requirements
- Transform briefs into engaging visual content for the digital space in collaboration with designers and the Copy Team
- Expertise in Web API is most preferable.
- Good experience needed in Angular 4+ implementation.
- Must have very good exposure and experience working with C#,ASP.Net,MVC, Entity Framework,Web Service,Java Script, jQuery and SQL Server.
- Strong Knowledge of software implementation best practices.
- Strong experience in debugging and working with n-tier arctitecture (UI,Business layer and Data Access layer) along some experience with service oriented arctitectures(SOA)
- Ablity to design and optimise SQL server stored procedures.
- Solid understanding of object oriented programming (OOP)
- API
- AWS
Need a strong Amazon Web Service developer with experience developing APIs using Lambda functions. The candidate must have a very good familiarity with API and deployment of API in AWS knowledge are mandatory.