MIS Executive

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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TAPPP(https://tappp.com/) is building the next-generation digital platform by leveraging cell-based architecture to integrate technologies like Artificial Intelligence, Rules, Workflows, Microservices, FaaS (Function as a Service), Micro-frontends, and Micro apps to create a highly extensible and cutting-edge technology platform that brings together sports fans with broadcasters, sports teams, and sportsbooks to create a marketplace for all aspects of sports and we are available across platforms via the Web, Mobile, Roku, and Tablets.

Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

TAPPP is led by a very able leadership team drawn from Industry leaders from companies like ESPN, Amazon, Blackhawk, Kargocard, Visa, and

many others.

The organization is flat, processes are minimal, individual responsibility is big, and there is an emphasis on keeping non-productive influences out of the everyday technical decision-making process. Upholding these philosophies will be imperative as we execute our aggressive plan of global expansion over the next 2 years.

Position Description

As Senior Technical Product Manager on the TAPPP digital platform, you'll be responsible to:

1. Work with the US product and engineering leadership to manage SAFe agile projects, define user-stories, plan sprints, conduct standup meetings, and ensure software quality, automated testing
2. Work with the engineering leadership for resource planning, resource allocation, and project plans
3. Manage time-off and leave for the India team to ensure minimal impact to projects
4. Work with the US product and engineering leaders to conduct user-acceptance testing of the product before it goes to production
5. Work with product, engineering and support leadership in the US to implement TechOps and support strategy and ensure 24x7 coverage for the platform
6. Ensure timely delivery of high-quality products that meet customer needs and align with organization short- and long-term strategy.

You'll work across various domains and with a talented group of associates spanning multiple ego-locations.

What You'll Bring

• Strong experience in software project management, resource planning, and team management
• Some experience in Television, particularly sports. Some prior experience on sports betting would be ideal but not required.
• A creator and a doer - you identify a problem, envision a solution, and take a hands-on approach towards building it; you index high on grit and "can-do" moxie.
• A clear communicator - you break down complex concepts and make them easy to understand.
• A generous collaborator - you are excited by the opportunity to work with cross-functional teammates to create successful products.
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Equal Opportunity Employer

TAPPP is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor's degree in computer science, engineering, or related area
• 10 years' experience in technical product management
• 6 years in Agile project management, sprint-planning, review test-plans building teams to deliver the projects
• Strong familiarity and 3 years experience managing cloud-native software development
• Strong familiarity with source code managing, branching, and DevOps to guide the team in automated DevOps pipeline.
• 3 years experience with cloud-native projects on AWS platform for 100 Million plus user-base.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a technical product manager, or project manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products

Primary Location

Pune, India

Key Responsibilities:

• Development of a Single Page Application (SPA) and it's components in Typescript: deployed and optimized for progressive mobile and browsers using Angular 2 and Ionic 2 frameworks.
• Creating custom, general use modules and smart components which extend the elements and modules of core Angular framework.
• Creating self-contained, reusable, and testable modules and components in Typescript and using responsive HTML and CSS.
• Architecting and automating the build process for production, using task runners or scripts.
• Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

Skills and Qualifications:

• Should have experience with CSS 3, SCSS, Java script and HTML5.
• Full-time knowledge of Angular practices and commonly used modules based on extensive work experience. Or 2 Year or more experience with other industry-leading frameworks like React.
• Minimum 1-year experience in working and extending one of the CSS or UI frameworks like Ng-lightening, Angular-material

Education:

• BE / BTech / MCA

• Recognizes and seizes opportunities to contribute to agency new business
• Build product GTM narrative, and clearly explain products, value proposition, commercial and engagement model
• Organize Product trainings and roadshows across agencies
• Accountable for maintaining a positive relationship with Media agency, and providing clear lanes of communication and support
• Responsible for development of direct reports
• Establish regular check-ins with key stakeholders
• Understand who and when to pull in Tech Product team to support client-direct conversations, and more specific requests
• Manage & prioritize incoming requests from agencies
• Partner with business stakeholders to define product application & usage goals and working to ensure solutions are properly integrated, applied, and activated
• Provide feedback to product team share client & agency specific feedback, areas for improvement, opportunities, etc.
• Display strong consulting and collaboration skills
• Exhibits enthusiasm for clients’ business and industry. Maintains leading edge of knowledge of clients’ business and industry

• 10+ years of experience, ideally in a digital or media agency or consultancy
• Strong knowledge of leading data and technology tools
• Excellent written and verbal communication skills, including demonstrated ability to create and deliver professional presentations and customer deliverables requiring little review/input from others.
• Strong attention to detail, excellent organization skills, and ability to manage multiple projects
• Demonstrable track record of success in operations and client engagement in a cross-functional environment, including product, tech, or media.
• Has deep knowledge and experience with paid media agencies

UI Architect / Developer

1.       A must have skills is Angular. NodeJs preferred but can be replaced with anything on server side scripting.  

a.       70% work for this role in angular based. At architect role without server side scripting understanding doesn’t a right fit. 

b.       Someone who can take sound decision for overall interaction with backend.  

c.        There are components written in node (Control Manager and aith server) which we have intentions to align with UI architect.  

d.       Given Node is technology primary in java script (same as angular), generally we are seeing people who have earlier exposure or are confident to pick it with little learning. But we would not penalize anyone who is week in node, but champ in angular for this role. 

2.       Design , develop and maintain client facing web applications. 

3.       Cooperating with backend developers in the process of building REST APIs. 

4.       Should demonstrate deep understanding of the following: 

·         Design - HTML/CSS  

·         Frontend languages - Experience with Javascript  and related frameworks - Angular(7/8/9), Angular Material, Bootstrap(or similar CSS frameworks), Node JS (preferred but not mandatory). 

·         Test frameworks - Mocha, Chai, Jasmine, Karma 

To be shared by you - 

1.     Can you lead frontend-backend integration? 

2.     Can you use linux machines? 

3.     Are you aware of websockets? 

4.     Has you workedon binary data communication over websockets? 

5.     Do you understand different types of communication protocols available between frontend-backend and it's working? 

6.       Do you have experience on electron framework? 

7.       Highest team size managed by you.