Data Operations Analyst

The client is an industry leader in CRM messaging solutions on SAS platform. They work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

As a Director of Information Systems , you will oversee and manage the organization's information technology (IT) and information systems operations. You will leverage Information systems, tools, data and analytics to support stakeholders across Product, Sales, Marketing, Operations, and Finance.

You will lead and directly manage a team of data analysts, while partnering with other teams across the organization and directly report to the COO.

Key Responsibilities:

● Collaborate with senior management to understand their data requirements and develop data management strategy aligned with the organization's goals and objectives. Define KPI around data and lead the initiatives.

● Develop and implement data architecture, which is a blueprint for how data is organized and stored within an organization. Provide necessary interventions to ensure critical business decisions are taken well in time.

● Implement master data management (MDM) processes and solutions to establish a single source of truth for critical data entities. Define data hierarchies, data models, and data stewardship responsibilities. Oversee the maintenance and synchronization of master data across systems.

● Work with other departments to identify data trends and patterns that support the organization’s objectives. This will include using data visualization tools, such as dashboards and charts, to help identify trends and insights.

● Evaluate, select, and manage vendors and service providers to ensure effective delivery of services and solutions.

● Build and manage a high-performing systems and information team.Set clear goals, performance expectations, and KPIs for the team, conducting regular performance reviews and providing guidance/feedback.

Qualifications and Skills:

● Bachelor's degree in computer science, information systems, or a related field.

● Experience ( 7-10 years) in systems management, information technology, or a related role within the SaaS industry.

● Strong knowledge of data analysis methods, tools, and best practices. Experience in Salesforce and Power BI is a must.

● Ability to do requirements analysis of business processes for efficiency, data accuracy, data control, and make data-driven recommendations

● Excellent problem-solving and decision-making skills, attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.

● Knowledge of industry best practices and emerging trends in systems management and information technology.

● Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.

● Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

This is a full-time on-site role for a Tech Sales Intern at DIGITALAPSS located in Bengaluru. As a Tech Sales Intern, you will be responsible for providing technical support to customers, handling sales inquiries and orders, and delivering exceptional customer service. Your day-to-day tasks will involve communicating with clients, assisting them in finding the right solutions for their needs, and ensuring customer satisfaction.

Responsibilities:

• Identify and engage with potential clients to understand their domain, hosting, and server requirements.
• Provide expert advice and technical guidance to clients, helping them choose the most suitable hosting and server solutions based on their specific needs.
• Prepare and deliver compelling presentations and proposals to prospective clients, showcasing the advantages of Spark Cloud Host services.
• Develop and maintain strong client relationships, serving as their primary point of contact for technical and sales-related inquiries.
• Collaborate with our technical support and operations teams to ensure seamless onboarding and support for new clients.
• Stay up-to-date with industry trends and emerging technologies related to domain, hosting, and server services.
• Meet or exceed sales targets and revenue goals set by the company.
• Participate in networking events and industry conferences to expand your client base and promote Spark Cloud Host's services

Qualifications

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, or Business) or equivalent work experience.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Knowledge of the domain and hosting industry trends and competitive landscape.

Minimum 6-8 years experience in software sales
Experience working for the US market
Proven track record for reaching revenue targets, negotiating contracts, building client relationships, account management and lead generation capabilities.
You must have the experience of managing an annual sales quota of $1M or more.
Outstanding presentation, communication and negotiation skills.
Experience selling digital solutions to multiple industry verticals is a plus.
Experience working with a mid sized systems integrator would be a plus
MBA/PGDBM with relevant experience

• Own the development/improvement of products and features.
• Own the responsibility for creating a great user experience on the products and features you work on.
• Build features end-to-end: both the user interfaces and the backend APIs.
• Set technical standards and lead the team in building a world-class scalable software development process.
• Lead large-scale design updates and rollouts.
• Partner with infrastructure engineers to scale the product.
• Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
• Guide and mentor junior team members 

• 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
• Experience building, running, and debugging single-page apps in a modern JavaScript framework.
• Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
• Tech Lead / Management experience.

• Experience with full-stack development.
• Experience with building APIs using spring boot.
• Experience with front-end test frameworks (Jasmine/Mocha/Jest)
• Exposure to mobile platforms

Specific responsibilities commensurate with experience and include:

• Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
• Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
• Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
• Determine branching strategy and maintain branches for various components, products, and product lines
• Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
• Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
• Self-driven-- takes action to move tickets from start to completion with minimal oversight
• Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
• Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
• Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
• Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
• Define chain of communication and immediate paths of action in the case of a build fault state
• Ability to work within constraints of the internal network without access to commercial cloud solutions
• Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
• Perform static code and security analysis
• Design and execute unit tests and perform code coverage analysis
• Able to work in Agile development team environment

• Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
• 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
• Experience with the development and deployment of CM processes and tools
• Build automation for .NET using TeamCity (Jenkins is an asset)
• Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
• Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
• 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
• Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
• 6+ years (minimum) in web/desktop application software development experience
• Excellent problem solving, critical and analytical thinking
• Strong team player who understands SDLC and QA methodologies
• A professional, results-oriented individual with a high degree of self-motivation
• Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
• Working with virtual machines and build management on virtual machines (VMware preferred).
• Managing configurations for multiple build environments
• OS administration and scripting experience (Windows is a must, Linux desired)
• Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
• Creation and maintenance of monitoring and alert systems (Zabbix)
• Familiarity with databases (SQL-based) - create, modify, optimize (via script)
• Data and metrics gathering, aggregation, and reporting
• Experience with work management and documentation tools: JIRA and Confluence

Mandatory Skills 

• Good programming skills using C++ on windows

• Work exp in using Boost Library, Multi-threading, data Structures

• Good understanding of kernel level API's in Lwindows

• Scripting knowledge – Shel Scripting, Perl, Python 
Job Description

Proven C++ developer(Design Patterns, Multi-Threading, Data Structures, File Systems etc. ) on windows

• Hands-on experience in API design and development

• Good exposure to CMake based builds and PERL scripting

• Proven Object Oriented designer and implementer with strong understanding of software architecture leveraging UML and design patterns.

• Good understanding of Agile Scrum practices

• Excellent communication skills.

• Expertise in static and dynamic analysis

• Packaging/recompilation of RabbitMQ, buildpacks (basic knowledge on dockers)

• Work experience in CI / CD "