Sr.Executive (MIS) -Media Operations with a Global Media Agency

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
• Round 3 - Call with the CSM team to review your assignment
• Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
• Round 5 - HR Call 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

User Experience (UX) Design:

• Conduct user research, including interviews, surveys, and usability testing, to understand user needs and behaviors.
• Develop user personas, user flows, and information architecture to guide design decisions.
• Create wireframes and prototypes to visualize and test design concepts.
• Analyze user feedback and iterate on designs to improve usability and satisfaction.
• Ensure accessibility standards are met.
• User Interface (UI) Design:Design visually appealing and consistent user interfaces that align with brand guidelines.
• Create high-fidelity mockups and prototypes using design tools such as Figma, Sketch, or Adobe XD.   
• Develop and maintain design systems and style guides.
• Collaborate with developers to ensure accurate implementation of designs.
• Optimize designs for various devices and screen sizes.

Collaboration and Communication:

• Work closely with product managers, developers, and other stakeholders to understand project requirements.
• Present design concepts and rationale to team members and stakeholders.
• Participate in design reviews and provide constructive feedback.   
• Effectively communicate design decisions and rationale.

Design Process and Tools:

• Stay up-to-date with the latest UX/UI design trends and best practices.
• Utilize design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software.
• Apply knowledge of interaction design, visual design, and information architecture.

A Business Development Executive (BDE) typically has the following job duties:

1. Identifying new sales leads, through business directories, client referrals, and participation in industry events.

2. Researching and analyzing sales options, and then pursuing the most promising leads.

3. Building and maintaining relationships with clients, both existing and new.

4. Negotiating deals and agreements with clients and closing sales.

5. Keeping accurate records of all sales activities and results, using customer relationship management software.

6. Maintaining regular communication with upper management, providing information on the status of sales efforts and reporting on any issues or opportunities that arise.

7. Continually seeking new ways to improve sales performance and reach targets.

8. Education and experience required for BDE role varies across different organizations, typically a bachelor's degree in marketing, business, or a related field is desired. Relevant experience in sales, marketing, or a related field, as well as excellent communication and negotiation skills, are also important.

Job Title: Email Outreach & Marketing Specialist

• Location: Gurgaon
• Experience: 0-1 year
• Employment: Full-time (5 days)
• Salary: 4-5 LPA

Immediate availability to join is required.

Responsibilities:

• Develop targeted email campaigns and draft personalized outreach emails for prospects and partners.
• Analyze campaign data to optimize for better results, including email subject lines.
• Maintain and organize data effectively, multitask, and execute experiments with creativity.
• Monitor and analyze email performance metrics, including open rates, click-through rates, and conversions.
• Implement A/B testing to refine email content, subject lines, and calls-to-action.
• Segment email lists based on user behavior and demographics to personalize content.
• Conduct cold calls as required to drive engagement and book meetings.
• Occasionally conduct face-to-face client meetings.
• Create email databases for lead generation and stay updated with industry trends and best practices in email marketing.

Must-Haves:

• Excellent writing and communication skills.
• Familiarity with AI language models and prompting.
• Analytical mindset and data interpretation abilities.
• Passion for startups and entrepreneurship.
• Immediate availability to join.
• Ability to multitask in a fast-paced environment.

Radisys Corporation, a global leader in open telecom solutions, enables service providers to drive disruption with new open architecture business models. Our innovative technology solutions leverage open reference architectures and standards, combined with open software and hardware, to power business transformation for the telecom industry. Our services organization delivers systems integration expertise necessary to solve complex deployment challenges for communications and content providers.

Job Overview :

We are looking for a Lead Engineer - Java with a strong background in Java development and hands-on experience with J2EE, Springboot, Kubernetes, Microservices, NoSQL, and SQL. As a Lead Engineer, you will be responsible for designing and developing high-quality software solutions and ensuring the successful delivery of projects. role with 7 to 10 years of experience, based in Bangalore, Karnataka, India. This position is a full-time role with excellent growth opportunities.

Qualifications and Skills :

- Bachelor's or master's degree in Computer Science or a related field

- Strong knowledge of Core Java, J2EE, and Springboot frameworks

- Hands-on experience with Kubernetes and microservices architecture

- Experience with NoSQL and SQL databases

- Proficient in troubleshooting and debugging complex system issues

- Experience in Enterprise Applications

- Excellent communication and leadership skills

- Ability to work in a fast-paced and collaborative environment

- Strong problem-solving and analytical skills

Roles and Responsibilities :

- Work closely with product management and cross-functional teams to define requirements and deliverables

- Design scalable and high-performance applications using Java, J2EE, and Springboot

- Develop and maintain microservices using Kubernetes and containerization

- Design and implement data models using NoSQL and SQL databases

- Ensure the quality and performance of software through code reviews and testing

- Collaborate with stakeholders to identify and resolve technical issues

- Stay up-to-date with the latest industry trends and technologies

*JAVA DEVELOPER*– (Mumbai churchgate- Onsite)

*Job brief*

Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.

*Requirements and skills*

•          6 to 10 years of experience in application development.

•          Hands on experience in designing and developing applications using Java EE platforms.

•          Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).

•          Experience in the Spring Framework.

•          Experience in microservices development, Azure repo knowledge.

•          Good to have knowledge of containerization/docker, azure pipeline/CICD.

•          Good to have knowledge of frontend technologies. Ex- angular, JavaScript, TypeScript.

1. Asp.Net Core 
2. Microservices
3. An added advantage to a candidate who has familiarity with PostgreSQL / MySQL

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

• demonstrates a growth mindset, seeks feedback often and is effective in continuous personal and professional development
• provides expertise in all phases of the development lifecycle from concept and design to testing
• defines the architecture, best practices and coding standards for the product development team
• supports continuous technical improvement by investigating alternatives and technologies and presenting these for architectural review
• motivates team members and extends goodwill to other employees while having fun!

• 2+ years of software industry experience
• Strong Expertise in JS, PHP, React, Node, Angular2+, MySQL, PostgreSQL
• Solid understanding of software design, development, testing, and problem-solving
• Expertise in coding efficient, high quality and modularized software
• Experience in developing Web services - Rest/Soap APIs/HTTP API - Microservices
• Experience setting up and managing servers. Devops experience is a big plus
• Strong exposure on Database like RDBMS - Postgres DB / NoSQL DB like DynamoDB, Elasticsearch
• Experience in Cloud / Storage like Amazon (AWS) - EC2/EBS/S3
• Expertise in test automation
• Familiarity with Unix shell and source control systems and tools such as git
• Strong technical leadership skills
• Comfortable collaborating with designers, front-end developers and other team members
• Strong communication skills
• Technical Coaching and mentoring skills
• Understanding of machine learning, natural language processing is a plus