Sr.Executive (MIS) -Media Operations with a Global Media Agency

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

We have the below active job vacancies open with a global aerospace brand in Bangalore (Hebbal) & (Devanahalli).

Java Full Stack Developer (Product) | 5-17 Y | Bangalore (Hebbal) | WFO | Locals Only | F2F Must |

Role: Java Full Stack Developer

Work Model: Hybrid - Working (2/3 days)

Mode Of Interview: F2F @ CV Raman Nagar & Hebbal - Office Site

Work Sites: Until March 2024 Hebbal & thereafter from Devanahalli

Key Skills: Java, Full Stack, Microservices, Springboot, Spring, JavaScript, HTML/CSS, Angular, Cloud (Azure or AWS), DevOps, Database

Levels: (All roles demands high technical expertise and Individual contributions)

Associate Software Engineer: 5 - 8 Yrs

Senior Java Full Stack Developer: 8 -12 Y

Lead Java Full Stack Developer: 12 - 17 Y

Prefer applicants from Aerospace, Consumer Tech Products & Electronics, Automotive, Unicorn, D2C Brands, who can join in short notice (30 Days).

If this role excites you, please apply here

About Easyrewardz:

• Easyrewardz offers industry-agnostic cloud-based CRM, Loyalty and Conversational Commerce solutions that enable seamless omnichannel customer experience.
• At Easyrewardz, we believe that every customer data captured has a story to tell! Our key focus has always been to help brands deliver seamless customer experience and create a deeper customer connect by leveraging actionable insights obtained from data.
• The Indian retail ecosystem is still learning to rely on data when it comes to delivering consistent customer experiences throughout the journey, hence we’ve tried to address those gaps and pain points with our CRM suite.
• Our entire gamut of solutions has Customer Data Platform at the core providing intelligence that powers every product and enables Single View of Customer.

About the role

At EasyRewardz, we're using leading-edge technology to create best loyalty solutions of tomorrow. When you join us as a Sr. Software Engineer, you'll become part of a team focused on innovation and change. You'll work a little harder. You'll aim a little higher. You'll expect more from yourself and others. And at the end of the day, you'll be doing a lot of good work. Through a lot of inspired individuals, we are using technology to build varied nature of loyalty solutions that works better for more people in more ways than ever.

We are looking to reinforce our team with people who are decisive, brilliant and built for speed -- people like you.

As a backend .NET core developer, you will be predominantly involved in:

• Developing business solutions by creating new and modifying existing software web applications.
• Coding, testing, debugging & supporting all types of enterprise web applications consistent with established specifications and business requirements to deliver business value.

This is more than a challenging development role. This is high performance technology.

Responsibilities:

• Develop, test, implement and maintain .net core based middle layer/services application working with established processes.
• Ensure adherence of best coding practicesfor a high-performance data processing backend application.
• Identify production and non-production application issues & assist team with optimal solution.
• Identify opportunities to fine-tune and optimize applications of .Net core developed projects, including periodic code review.
• Provide technicalsupport and consultation for .Net core backend application and deployment related queries

Desired Skills Technical Skills

• Experience in WCF/Web Services or REST API (Using C#.Net core)
• 1+ years of hands on experience (using HTTPS) .Net core Based Windows Services 2+ year of hands on experience SQL Server (2012 or 2014)
• 2+ year of hands on experience in writing high performance SQL queries.
• (MySQL is preferable) Message Queue (RabbitMQ, Kafka or similar) Work experience preferable for message queue based architecture development Distributed Cache Management (Redis Cache, MemCached or similar) Experience preferable

• Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions.
• Performing and documenting data analysis, data validation, and data mapping/design.
• Reviewing and improving existing systems and collaborating with teams to integrate new systems.
• Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues.
• Creating tools to store data within the organization.

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modeling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.  
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.  
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.  
• Work in tandem with the Documentation team to produce user manual and system documents.
• Work closely with the support team to ensure timely knowledge transfer  
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of clients organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

• 4 + years of hands-on experience with software applications as a BA
• Proficient with tools like Jira, Confluence, Wiki, Ms-Word, Excel, and Visio, etc. 
• Have a good experience of the Agile Process(SCRUM) 
• Can validate, refine and optimize solution option models, Through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives
• Can form a recommendation or recommendations, with justification, to the decision making authority/s, Applies effective influencing strategies to enable Decisions.
• Is able to take fresh views and avoid rigid thought patterns, Is prepared to investigate and challenge the unknown, Applies common sense and doesn't go over the top
• Comprehends end to end business life cycle and stated/unstated needs of the customer in order to provide value  
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation  
• Is clear and concise and writes in a format which is focused on the reader, avoids unnecessary detail, Documents are presented in a professional format with good spelling and grammar, clearly identifying any missing or incomplete content.  
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.   

Company description

Stints is a Boutique digital agency that provides digital services and growing across the world. www.stints.app

Min Experience: 4 years

Requirments

Required a strong candidate for Word press Web developer experience with exposure to large scale word press applications
- Complete knowledge of Word press architect, PHP, HTML5, CSS3, JavaScript, XML, JQuery, MySQL, Woo-commerce
- Ability to convert complex requirements into WordPress CMS.
- Ability to create and customize the plugin for complex requirements.
- Optimising performance & Security for the website.
- Must have experience of theme development, integration, and customization
- Should be able to understand the technical problem and be able to resolve it asap
- An understanding of front-end optimization techniques - Strong sense of visual design
-Strong experience with custom WordPress theme development, including accommodating full user editability, complex layouts, and plugins that require theme customization
- so it is important to have the ability to create setups from scratch
-Experience creating custom themes for use with WooCommerce

Job Types: Full-time, 

Job Title:   Python Developer

Job Location: Pune ( Baner)

Experience: 4 to 8 years

Notice Period: 1 Month or Less

Skills: Python (Django, Flask), MySQL, Strong focus on OOPS and Architecture, Bitbucket/GitHub, NoSQL

Technical Requirements:

• Experience in developing web applications and APIs(REST, XML, other open sources)
   
• Strong programming foundation in Python, MYSQL & OOPS Experience in Django/Flask
• Experience & Good understanding of HTML5, CSS3, Bootstrap, Ajax, JS etc while experience on Angular, Node JS will be an added advantage.
• Solid exposure of API integrationsand familiar with various design & architectural patterns.
   
• In depth knowledge of Source Code Repository and experience working with Bit-bucket.
• Experience working on Apache HTTP or any other web/app server.
• Hands on experience in DB design, Architecture, coding, unit testing and debugging.
• Experience working in an Agile development environment.
• Sound in data structure analysis and algorithm design.
• Ensure cross-platform compatibility of information retrieved from web services on Android and iOS platforms, in terms of Push Notifications, platform-specific issues, etc
• Good knowledge of relational databases, version control tools and of developing web services.
• Strong understanding of the software development life cycle and best practices

Roles and Responsibilities:

• Should be a problem solver with an attitude to contribute towards the success of Team/Project as well as organization.
• Should be able to guide other members in the team
• Should take initiatives to improve code quality standards and team efficiency.
• Should be able to Participate in the requirements gathering and come up efficient solutions
• Should be able to Efficiently estimate on high and low level along with assessing risk items