Business Analyst

The client is an industry leader in CRM messaging solutions on SAS platform. They work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our customers range from small and mid-size businesses to large global enterprises.

As a Director of Information Systems , you will oversee and manage the organization's information technology (IT) and information systems operations. You will leverage Information systems, tools, data and analytics to support stakeholders across Product, Sales, Marketing, Operations, and Finance.

You will lead and directly manage a team of data analysts, while partnering with other teams across the organization and directly report to the COO.

Key Responsibilities:

● Collaborate with senior management to understand their data requirements and develop data management strategy aligned with the organization's goals and objectives. Define KPI around data and lead the initiatives.

● Develop and implement data architecture, which is a blueprint for how data is organized and stored within an organization. Provide necessary interventions to ensure critical business decisions are taken well in time.

● Implement master data management (MDM) processes and solutions to establish a single source of truth for critical data entities. Define data hierarchies, data models, and data stewardship responsibilities. Oversee the maintenance and synchronization of master data across systems.

● Work with other departments to identify data trends and patterns that support the organization’s objectives. This will include using data visualization tools, such as dashboards and charts, to help identify trends and insights.

● Evaluate, select, and manage vendors and service providers to ensure effective delivery of services and solutions.

● Build and manage a high-performing systems and information team.Set clear goals, performance expectations, and KPIs for the team, conducting regular performance reviews and providing guidance/feedback.

Qualifications and Skills:

● Bachelor's degree in computer science, information systems, or a related field.

● Experience ( 7-10 years) in systems management, information technology, or a related role within the SaaS industry.

● Strong knowledge of data analysis methods, tools, and best practices. Experience in Salesforce and Power BI is a must.

● Ability to do requirements analysis of business processes for efficiency, data accuracy, data control, and make data-driven recommendations

● Excellent problem-solving and decision-making skills, attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.

● Knowledge of industry best practices and emerging trends in systems management and information technology.

● Demonstrated ability to lead and manage cross-functional teams, fostering collaboration and driving results.

● Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

Profile Requirements:

• Excellent working knowledge of Node.js and associated frameworks such as Express,  Angular.JS and React.JS
• Good knowledge of databases like SQL/No-SQL
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good in Data Structure and algorithms
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance {Depending on the specific project}
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests - Proficient understanding of code versioning tools, such as Git

Responsibilities and Duties:

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performance applications
• Implementation of security and data protection
• Integration of data storage solutions may include databases, key-value stores, blob stores, etc.

Educational Qualification Required:

• Strong at Core Java and OOPs concepts

• Exposure to Spring, Spring Boot and Spring Security
• Exposure to implementation of RESTful APIs
• Exposure to programming using Queues and No SQL database
• Good understanding about JavaScript, JQuery and HTML
• Good understanding about Data Structures and Multithreaded Programming
• Good understanding about Design Patterns
• Good understanding about Standard and Secure Coding practices

What you must have:

Programming Languages: Perl, java. Perl programming with strong OOPs knowledge.

UI: HTML, JS
System: Linux must have – good knowledge and shell scripting experience.
Prior experience in infrastructure automation, monitoring will definitely help.


Description:

The person in this role:


- Will be involved in developing new monitoring scripts, enhancement & defect fixes on existing monitors

- Have to be on-call to support any incoming production/P1 internal issues which need urgent attention (team members are on call for a week and we have a weekly rotation policy within the team)
Preferred skills:

- Perl
- Shell scripting

- Unix

- Jenkins

Key Responsibilities:

• The Laravel/CodeIgniter (HMVC) Developer is expected to be able to perform all aspects of the development tasks, including front- end, back- end, and database development.
• Develop web sites, applications and rich multi- media experiences according to the brief and technical specifications.
• Must have experience and knowledge in Laravel/CodeIgniter (HMVC)/Symphony Framework.
• The applicant is expected to possess strong problem-solving skills programming, testing and troubleshooting skills.
• Proficiency in Laravel/CodeIgniter (HMVC)/Symphony framework(s), jQuery, JavaScript, AJAX, CSS, HTML, MySQL/Postgre SQL/Mongo DB.
• Eagerness to contribute to a team-oriented environment.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Knowledge of object-oriented programming using HMVC framework.
• Good knowledge of the common Laravel/CodeIgniter (HMVC)/Symphony framework(s) or web server exploits and their solutions.
• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms.
• Familiar with REST API's and Integration with third-party API's.
• Hands on Experience in an e-commerce environment would be an added advantage.
• Adhering to project coding standards and recommending improvements.
• Modifying existing software to correct errors, allowing it to function in new operating environments.

Additional Technical skillset:

• AWS/Azure deployments and architecture.
• Knowledge of Web RTC.
• API
• Financial and Accounting related product knowledge.

Mandatory Skills :

Laravel/CodeIgniter (HMVC)/Symphony framework(s), CSS, HTML, MySQL/Postgre SQL/Mongo DB, JavaScript, jQuery, AJAX

Education

UG: B.Sc. in Any Specialization, B.Tech/B.E. in Any Specialization, BCA in Computers

PG: Any Postgraduate in Any Specialization

Doctorate: Doctorate Not Required.

Job Type: Full-time

An EdTech organization is hiring sales managers with experience of 2 years & above for Mumbai location (Remote working until offices open & Virtual onboarding).

Roles & Responsibilities -

• Initiating phone conversations with parents who complete the demo classes for their kids
• Intensely following up with the prospects and closing the sales within the sales cycle
• Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
• Achieving the weekly targets in a high pressure performance driven competitive environment
• Monitoring self-performance at all times while also contributing to the team performance,
• Keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

Skill Sets -

• Exceptional communicator and an influencer who can deliver sales pitch like a charm.
• Result driven with experience of extremely target centric job.
• Confident and persevering risk-taker who thrives in a high-performance high-growth environment.
• Self-learners with high grasping ability so that you can learn about the product within 2 days.

Prerequisites -

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Ability to counsel a parent for the child's future
• Comfortable with changing shift timings so that we may serve our customers better
• Graduation is not mandatory for candidates with 3+ years of experience
• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and Powerpoint