Quality Analyst

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world. We operate out of a brand new state of the art facility in India with a capacity of 750 physical seats that can support 2000+ FTE’s. All the seats are fully equipped to support voice as well as data services. We have an office in the US from where we manage connectivity and logistics within North America. Epicenter has Core Competence in processes like Customer Service, Collections, Sales, Transaction Processing, Data processing, Chat and E-mail support. Epicenter provides best-in-class call center operations that reflect the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure. We provide a solution that allows scalability without compromising on quality. We ensure a seamless transition of work from the client to Epicenter. We pride ourselves on being the ‘First ITES Organization in India’ to have Integrated Management System - PAS 99 (ISO 9001 - Quality Management system and ISO 27001 -Information Security Management System). We are also amongst the first BPO’s in India to achieve Payment Card Industry (PCI) Compliance for our facility.