Quality Analyst

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

Business Analyst - IT Solutions

Position: Business Analyst Department, Information Technology

Employment Type: Full-time

Experience Level: 1-3 years

Role Overview:

We are seeking a dynamic Business Analyst to bridge the gap between business requirements and technical solutions. This client-facing role involves analyzing business processes, gathering requirements, and ensuring successful project delivery without hands-on programming.

Key Responsibilities:

- Gather and document business requirements from clients and stakeholders

- Analyze current business processes and identify improvement opportunities

- Create detailed functional specifications and user stories

- Facilitate meetings between technical teams and business stakeholders

- Conduct user acceptance testing and training sessions

- Prepare project documentation, reports, and presentations

- Support pre-sales activities and client demonstrations

Required Qualifications:

- Bachelor's degree in Business, IT, or related field

- 1-3 years of experience in business analysis or similar role

- Basic understanding of software development lifecycle

- Good communication and presentation skills

- Client-facing experience preferred

- Basic knowledge of project management methodologies

Preferred Qualifications:

- Experience in software/technology industry

- Understanding of database concepts and system integration

- Experience with wireframing and prototyping tools

Job Title: Graphic Designer (2+ Years Experience)

CTC: ₹3.5 – ₹4.2 LPA

Location: Hiranandani Estate, Thane West

Type: Full-Time

What You’ll Do

We’re looking for a graphic designer who’s got at least two years of hands-on experience creating clean, impactful, and brand-consistent visuals. You’ll work closely with our marketing and product teams to bring ideas to life—whether that’s a digital ad, website layout, social media post, or pitch deck.

What You Should Already Know

• Strong grasp of design principles, typography, and color theory
• Proficiency in tools like Adobe Illustrator, Photoshop, Figma (or similar)
• Experience designing for digital platforms—social, web, email, etc.
• Ability to take feedback and run with it
• Attention to detail without getting stuck in it
• Time management and self-direction—you don’t need hand-holding

Bonus Points If You Have

• Motion design or basic animation skills
• Branding and visual identity experience
• Experience working in fast-paced or startup environments

Must-Have

• A solid portfolio showing your range, thinking, and craft
• Minimum 2 years of relevant work experience

Important

We only consider portfolios. Do not send a resume.

If you attach a resume, your application will be discarded automatically.

Are you a motivated and knowledgeable engineer ready to make a significant impact in the world of advanced technology? Designnex is on the lookout for a dynamic Design Verification Engineer to join our innovative team. In this exciting role, you will collaborate closely with customers to verify cutting-edge Interface IP (IIP) in their ASIC SoC/systems for groundbreaking next-generation products.

Key Responsibilities:

• Collaborate with customers to verify cutting-edge IPs in their ASIC SoC/systems.
• Provide support throughout the ASIC design cycle, focusing on design verification.
• Engage with the latest industry specifications and applications.
• Work with a diverse, worldwide team and interact with industry experts and leaders.

Key Qualifications:

• Experience: At least 2 years of related ASIC design verification experience. Strong academic backgrounds with relevant knowledge considered.

Skills:

• Experience in IP design verification flow of ASIC/SoC design (e.g., simulation, verification, RTL synthesis).
• Advanced lab experience (e.g., ATE, high-speed interface IP bring-up).
• Strong communication skills and ability to interact with peers from different geographies.
• Proficiency in UVM and SystemVerilog.
• Good to Know: PCIE and CXL specifications and design verification.

Preferred Experience:

• Technical knowledge of Interface IPs such as PCIe, Ethernet Protocols, Specification, Design, Verification, and Implementation.
• Proven track record in meeting tight schedules and handling multiple projects concurrently.
• Experience in various ASIC design cycles, including HIP/SIP integration into high-scale SoCs, design verification flows, physical implementation, SI/PI, and silicon bring-up in the lab.

Join Designnex and be part of a team at the forefront of technological advancements. Apply today and help shape the future of ASIC design and integration!

• Calling current and potential customers to try to get them to buy products and services from the company
• Keeping accurate records of customers' purchases, profiles, and other detail
• Taking care of customer accounts by making sure that customers are still happy with the products and services of the company
• Building and keeping good relationships with customers to get them to come back
• Using the sales scripts that the company gives to make sales and deal with customers who say no
• Getting a deep understanding of the products and services customers buy so that they can make good suggestions based on customers' needs and preferences
• Consistently meeting or exceeding daily and monthly goals for call volume and sales

• Developing pricing strategies, including building rates for rooms and packages and determining discounts and specialty rates
• Forecasting pricing and revenue based on demand and market trends
• Understanding inventory management processes
• Maintaining distribution channel data integrity
• Generating revenue reports and preparing monthly reports
• Working closely with marketing, operation and other departments in the organization
• Ensuring that price parity is maintained through all third-party distribution channels
• Completing the Revenue Analysis Report on a daily basis and communicating to Senior Revenue Manager

Desired Candidate Profile

• Background in hospitality
• Prior experience in handling revenue management in hotels
• Knowledge of Revenue Analysis Report
• Experience in handling price parity through 3rd party    

Must Haves:

Proven track record of handling sizeable payment gateway reconciliation cycle from end to end for min 5 years and overall experience of 8 years.

Knowledge of automating the entire payment gateway reconciliation with the help of tools and making sure internal controls adhere with respect to the process.

Robust negotiation skills with all PG’s and maintaining professional cordial relationships with them and see how the work is getting done from them.

Managing a team and driving the PG process smoothly.

Experience from on-boarding new merchants' bank reconciliation till settlement.

Good To Haves:

Knowledge of ERP as well as accounting including advance excel formulas along with strong analytical Skill.

Sound knowledge of GST, Processing of Invoices on Gross Settlement/Net Settlement, Debit notes, credit notes, etc.

Responsible for robust communications for any PG related matters to internal and external stakeholders.

Experience in managing a team and driving the PG process smoothly.

• Responsible for Verification Strategy, Infrastructure, Planning and Execution (Manual and Automation)
• Participate in requirements, architecture, and design reviews to come up with an appropriate test strategy.
• Author Review & execute automated tests.
• Maintenance of Automation Test Cases / Frameworks
• Excellent communication skills, ability to quickly make and influence technical decisions as part of the product development, and drive open issues to a successful closure
• Drive continuous integration by development and automated execution of verification & validation tests.
• Provide estimates of detailed level project-related verification activities.
• Understand and manage integration points with other systems that interface with your applications

Qualifications

• Bachelor’s degree in Computer Science or master’s degree in Software Engineering or Information Science/Technology or a related field with 4-8 years experience.
• 4+ years of experience in testing enterprise and web applications.
• Experience with object-oriented programming languages like Java.
• 4+ years of experience in working with automated tools like Selenium.
• Experience in developing different automation framework architecture, API automated tools
• Hands-on in javascript.
• Experience in writing complex SQL queries and PL/SQL knowledge.
• Familiarity with SCRUM/AGILE software development lifecycle (requirements, design, code, test)
• Ability to work with cross-functional and remote teams.

Good to Have

• Azure Cloud Dev ops experience
• Working experience on source control systems (e.g. Git)