Quality Analyst

About Integra Magna:

Integra Magna is a design and tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.

What You’ll Be Doing:

• Lead visual design across brand identity, graphics, social media creatives, packaging, animation, and more.
• Present concepts confidently to clients, explain rationale, and iterate based on feedback.
• Mentor junior designers through clear, constructive feedback and hands-on guidance.
• Generate original and innovative design ideas that align with project requirements.
• Manage multiple design projects independently, meeting deadlines with minimal supervision.
• Stay up to date with market trends and emerging technologies, adapting new tools and design methodologies, ensuring efficiency in all projects.
• Translate strategy into clear, scalable visual systems that work across platforms.

What We’re Looking For:

• 1 to 3 years of professional experience in visual design (branding, graphic, motion design, packaging, and more).
• Solid strategic thinking, the ability to connect design decisions to business and brand goals.
• Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign).
• Hands-on experience in animation, typography, grids, color systems, and visual hierarchy.
• Knowledge of print and digital production standards.
• Clear communication skills and confidence in presenting and defending design decisions.
• Ability to collaborate smoothly with the teams and clients.

What You’ll Get:

• Opportunity to work on brand and digital projects for global clients.
• A studio culture that values thinking, creativity, and clarity.
• Collaborative environment with strategists, developers, and designers.
• A defined growth opportunity to mentor, lead design direction, and influence creative standards.

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Job Description:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of experience in backend development, with proficiency in Python and/or Golang.
• Strong experience in front-end technologies, particularly React.
• Familiarity with cloud platforms (AWS, GCP, or Azure) and containerization tools like Docker and Kubernetes.
• Knowledge of Apache Spark is highly preferred.
• Solid understanding of database technologies, both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, Cassandra).
• Experience with CI/CD pipelines and automated testing frameworks.
• Excellent problem-solving skills and a proactive attitude toward tackling challenges

If you've ever wanted to have a chance to sell products that have a visible and immediate impact in people’s lives, if you believe in owning what you help build like we do, and if

You’re looking for a place that will challenge you to improve every day, then we think

that you’ll feel right at home with us 

Key responsibilities:



Prospect for potential new clients and turn this into increased business.



Cold call as appropriate within your market or geographic area to ensure a robust

pipeline of opportunities. Meet potential clients by growing, maintaining, and

leveraging your network.



Identify potential clients, and the decision makers within the client organization.



Research and build relationships with new clients.



Set up meetings between client decision makers and company’s practice

leaders/Principles.



Plan approaches and pitches. Work with team to develop proposals that speaks to the

client’s needs, concerns, and objectives.



Participate in pricing the solution/service.



Handle objections by clarifying, emphasizing agreements and working through

differences to a positive conclusion. Use a variety of styles to persuade or negotiate

appropriately.



Present an image that mirrors that of the client.Skills required:



Excellent verbal and written communication skills.



Energy, passion and a real drive to get ahead



Capable, quick, determined



Immaculate attention to detail



Team player



Startup mentality, high willingness to learn, and hardworking

Job description

DCT is looking for an experienced Drupal Frontend Developer who can deliver stunning visual solutions for Drupal web pages. Will work on international and local projects as well.

Responsibilities

• Develop and test Drupal site builds and themes
• Support existing Drupal websites and themes
• Perform code reviews
• Cooperate with UX/UI designers and backend developers
• Working together with a project team in an agile way
• Staying up to date with new trends in web development

Requirements

• Strong Drupal site building experience
• Experience with a wide range of Drupal modules and themes, as well as frontend frameworks
• Strong HTML5, SASS and JavaScript knowledge
• Familiarity with PHP and twig
• Ability to understand requirements and quickly identify changes to the project scope
• Understanding of common git-based development workflows and code management
• Motivation to step outside of your comfort zone and learn new technologies and systems
• At least strong intermediate English (B2)
• 3+ years of experience

Advantages

• Familiarity with PatternLab
• Experience with Drupal 8 Theming
• Understanding of frontend performance issues facing high traffic Drupal sites
• Frontend related open-source contributions
• Drupal 8 Frontend Developer or Sitebuilder certification

Position Description

Key Responsibilities and Requirements

• Contributes to overall business results by making recommendations that significantly improve operational efficiency and effectiveness of Travel Industry
• Facilitate the analysis, design and programming of viable solutions to high complexity business problems according to user specifications
• Ensure that systems are functionally appropriate, technically sound and integrated
• Document and create test cases and to execute and verify those test cases as part of the overall functional testing of Information Technology products
• Contribute to test planning including API Testing
• Participate in the activities to develop and execute test to validate system functionality against specifications
• Take lead role in the testing of small to medium sized products
• Ensure that systems software is thoroughly tested
• Solid understanding of Quality Assurance methods and practices
• Deep understanding of manual and automated testing concepts
• 3 to 5 years’ experience as a QA Analyst/Engineer or similar role with a heavy focus on Automation Testing.
• Experience with high volume consumer-oriented web sites
• Experience working in an Agile Scrum environment
• Experience with formal test procedures, release management
• Experience in Travel industry experience, GDS’s - SABRE, Amadeus, and Travelport
• Ability to distill complex business needs into functional requirements
• Excellent follow-up, verbal and written communication skills
• Excellent problem-solving skills and an ability to make good decisions
• Team player with a professional attitude and learn new products
• Ability to manage multiple tasks and maintain tight schedules
• Ability to work effectively with a geographically dispersed team in India and United States
• Strong skill and experience analyzing data sets of all sizes.

Strategic and Development Responsibilities

• Communicate effectively with Executive, Marketing, Sales and Operations teams in gathering product requirements, reporting results and managing expectations.
• Willingness to work flexible and/or extended hours as necessary and travel internationally on occasion.
• Specifically participate in the following: market research, requirements gathering and documentation, architecture design, resource allocation, issue delegation, release management, project timelines, source code protection, testing/QA (use cases) and outsourcing.
• Ability to "think outside the box"
• Ability to provide accurate and timely project estimates.

Education

• Bachelor of Science in CS, MIS, or equivalent.