Operation Executive

Job Description:

As a QA Associate at Binocs, you will play a pivotal role in ensuring the highest quality standards for our software products. With a direct reporting line to the QA Lead, you will be involved in designing, implementing, and executing test plans to identify software issues. This role is ideal for someone with a strong technical background in engineering, experience in fintech or finance software companies, and a passion for quality assurance and detail-oriented testing.

Key Responsibilities:

• Test Plan Development: Create comprehensive and well-structured test plans and test cases based on product specifications.
• Quality Assurance: Execute test cases (manual or automated) and analyze results to ensure software quality.
• Issue Documentation: Document and track bugs, as well as collaborate with the development team to ensure timely resolution.
• Process Improvement: Identify, recommend, and implement improvements in testing processes to enhance efficiency and quality.
• Software Validation: Validate that product features meet requirement specifications and are free of defects.
• Cross-functional Collaboration: Work closely with the product management and development teams to understand product vision and deliver software that aligns with customer and market needs.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or related field.
• 2+ years of experience in quality assurance, preferably within fintech or finance software companies.
• Familiarity with software QA methodologies, tools, and processes.
• Experience in writing clear, concise, and comprehensive test plans and test cases.
• Hands-on experience with both white box and black box testing.
• Strong knowledge of software QA metrics, including bug tracking and reporting tools.
• Excellent analytical skills and attention to detail.
• Effective communication skills and the ability to work in a fast-paced environment.

Benefits:

Joining Binocs means being part of a passionate team dedicated to transforming the loan management landscape. We offer a dynamic, innovative environment where your work directly contributes to our vision of efficient, transparent, and data-driven loan management. Our competitive compensation package, including equity, reflects our commitment to attracting and retaining top talent.

About Us:

Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.

Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.

Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

About Rekise Marine

Rekise Marine is a startup focused on sustainably enhancing the utility of oceans through

autonomous robotic infrastructure. Our efforts center on developing advanced autonomous

technology for the maritime industry, serving both defense and commercial sectors globally. We

specialize in creating autonomous vessels—both surface and underwater—as well as

autonomous port infrastructure. Currently, we are building the flagship autonomous platform of

the Indian Navy.

About the Role

We are seeking a passionate and driven Robotics Engineer to join our team and contribute to

the development of resilient, robust autonomous marine vessels. As part of our dynamic

startup journey, you will collaborate closely with our experienced engineers and the founding

members of the company, This role offers a hands-on opportunity to gain practical experience

in cutting-edge robotics technologies, such as navigation algorithms, control systems, sensor

fusion, computer vision, ROS, ROS2, Gazebo, Unity Sim, SLAM, and other robotics

technologies. You will be responsible for developing, and testing components, systems, and

simulations for autonomy. This immersive experience will provide you with a comprehensive

understanding of the challenges and intricacies involved in developing robust autonomous

systems for marine environments.

Key Responsibilities

● Evaluate and implement algorithms for autonomous navigation, planning, control, and

perception.

● Develop modular, efficient, and well-tested code following best practices.

● Debug issues, fix bugs, and write test cases to improve code quality.

● Contribute to internal tools for visualization, performance testing, and utility scripts.

● Document processes, test results, and contribute to reports and presentations.

● Enhance the capabilities of the simulator to achieve a more realistic representation of

the vessel and its surroundings.

Required Skills & Experience

● Bachelor's or dual degree in Mechatronics, Computer Science and Engineering,

Electrical and Electronics Engineering, Electronics and Communication Engineering,

Electronics and Instrumentation Engineering

● Proficient in C++ and Python with strong debugging skills.

● Familiarity with object-oriented design methodologies and common design patterns,

along with foundational knowledge in software engineering.

● Experience using Git for version control.

● Experienced in the Linux development environment and build tools like CMake.

● Experience working with robotics frameworks, including Robot Operating System (ROS)

and Gazebo.

● Understanding of the operation and integration of common robotics sensors, such as

LIDAR, ultrasonic, and IMU sensors.

● Understanding of robotics subsystems, including planning, control systems, localization,

perception, and drivers.

Why You’ll Love Working With Us

● A chance to be part of a leading marine robotics startup in India.

● Competitive salary.

● Flexible and innovative work environment promoting collaboration.

● A role where your contributions make a real difference and drive impact.

● Opportunities for travel in relation to customer interactions and field testing

Responsibilities:

• Collaborate with cross-functional teams to define, design, and ship new features.
• Develop and maintain web applications using Angular and C# .NET.
• Design, build, and maintain efficient, reusable, and reliable code.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Identify and correct bottlenecks and fix bugs.
• Work with external data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Collaborate with other developers and stakeholders to ensure successful project completion.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 2+ years of experience in web application development using Angular and C# .NET.
• Strong knowledge of Angular 2+ and TypeScript.
• Experience with Angular Material and Bootstrap.
• Experience with C# .NET and .NET framework.
• Knowledge of relational database design and development using SQL Server.
• Familiarity with agile development methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with ASP.NET Core.
• Experience with Entity Framework Core.
• Experience with Azure Cloud Services.
• Familiarity with unit testing frameworks such as NUnit and xUnit.
• Experience with source control management tools such as Git.
• Knowledge of CI/CD pipelines using Azure DevOps or similar tools.

• Good experience in Javabackend/J2EE, Eclipse, Javascript, XML, Data Structures, Database 
• Should have good experience working in Springboot.
• Good experience in JSON / RESTful API / Web Services.
• Experience with Design Patterns.
• Experience in AWS and Queuing systems is an advantage
• Basic estimation experience
• Self starter and quick learner
• Should be able to work in a growing environment that is very dynamic and challenging
• Good oral and written communication skills
• Highly self motivated and directed
• Ability to work without a lot of supervision
• Experience in working in a team-oriented and collaborative environment.

What are we looking for:

1. Strong experience in MySQL and writing advanced queries
2. Strong experience in Bash and Python
3. Familiarity with ElasticSearch, Redis, Java, NodeJS, ClickHouse, S3
4. Exposure to cloud services such as AWS, Azure, or GCP
5. 2+ years of experience in the production support
6. Strong experience in log management and performance monitoring like ELK, Prometheus + Grafana, logging services on various cloud platforms
7. Strong understanding of Linux OSes like Ubuntu, CentOS / Redhat Linux
8. Interest in learning new languages / framework as needed
9. Good written and oral communications skills
10. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a product solutions engineer, you will:

1. Analyze recorded runtime issues, diagnose and do occasional code fixes of low to medium complexity
2. Work with developers to find and correct more complex issues
3. Address urgent issues quickly, work within and measure against customer SLAs
4. Using shell and python scripts, and use scripting to actively automate manual / repetitive activities
5. Build anomaly detectors wherever applicable
6. Pass articulated feedback from customers to the development and product team
7. Maintain ongoing record of the operation of problem analysis and resolution in a on call monitoring system
8. Offer technical support needed in development

Senior Manager – LeadSquared Apps Marketplace

LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services. 

Apps Marketplace

To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace.

The Role

We are looking for an energetic and passionate individual to lead our Apps Marketplace effort:

• Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads.
• Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps
• Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace

Key Requirements

The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end.  Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical.  Other requirements include:

• 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important
• Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations
• Experience in working on AWS with good understanding of various managed services
• Proven experience of project planning, estimation and execution
• Strong knowledge of build and release process