Operation Executive

ROLES AND RESPONSIBILITIES:

We are looking for a senior brand strategist professional, who can help us deliver innovative strategic directions that benefit our client’s business with measurable results. The candidate should have thorough knowledge and experience in the methods and application of tools to deliver an effective programme. Candidates should have experience with both mass and premium brands as well as FMCG, durables, and service categories.

Experience with digital-first or digitally marketed brands is an advantage that we look forward to.

ROLES & EXPECTATIONS:

• Drive brand and business strategy processes in our firm.
• Thorough practical knowledge and experience in implementing methods, tools and processes with capabilities to handhold teams to deliver at the highest standards.
• Proficient in conducting research programs to uncover customer and user needs, business and market findings, drawing insights for branding, service and CX design for digital and traditional applications.
• Conduct primary and secondary market research in marketing, sales and consumer experience.
• Programming workshops, conducting them and creating a comprehensive outcome report with insights and recommendations.
• Bring an idea to life on a whiteboard, articulate it, create systems and deliver.
• Strong understanding of pan-India markets across a wide range of verticals and categories.

IDEAL CANDIDATE:

• Excellent storytelling skills, capable of good verbal and written communications, client interfacing and presentation skills.
• Proficient in putting together presentations and strategy decks.
• Good articulation and writing skills.
• Understanding business, data tools and analytics (The math of it)
• Capable of managing and building relationships with senior client executives with strong domain-level competence along with a well-informed worldview.
• Team player capable of working across verticals with leadership skills.

ADVANTAGEOUS / OPTIONAL SKILLS:

• Experience in ethnographic, observational and behaviour studies.
• Management skills, idea creation, directing and delivering through a creative team.
• Interest in trends and analysis of brands, brand strategies and staying up-to-date and well-informed.
• Experience in analyzing the brand and marketing landscape and writing advisory and opinion articles on branding and brand communication.
• Well-informed and knowledgeable with a world view.
• Observant and aware of current trends and their evolution.

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits every day. If you thrive in high-stakes environments and have a deep passion for performance. driven backend systems, we want you.

What We Expect:

• We’re looking for a Backend Developer (Python) with a strong foundation in backend technologies and

a deep interest in scalable, low-latency systems.

• You should have 3–4 years of experience in Python-based development and be eager to solve complex

performance and scalability challenges in trading and fintech applications.

• You measure success by your own growth, not external validation.

• You thrive on challenges, not on perks or financial rewards.

• Taking calculated risks excites you—you’re here to build, break, and learn.

• You don’t clock in for a paycheck; you clock in to outperform yourself in a high-frequency trading

environment.

• You understand the stakes—milliseconds can make or break trades, and precision is everything.

What You Will Do:

• Develop and maintain scalable backend systems using Python.

• Design and implement REST APIs and socket-based communication.

• Optimize code for speed, performance, and reliability.

• Collaborate with frontend teams to integrate server-side logic.

• Work with RabbitMQ, Kafka, Redis, and Elasticsearch for robust backend design.

• Build fault-tolerant, multi-producer/consumer systems.

Must-Have Skills:

• 3–4 years of experience in Python and backend development.

• Strong understanding of REST APIs, sockets, and network protocols (TCP/UDP/HTTP).

• Experience with RabbitMQ/Kafka, SQL & NoSQL databases, Redis, and Elasticsearch.

• Bachelor’s degree in Computer Science or related field

• Supporting the Executive Creative Director and the Creative Team with the development of concepts,

strategies, and client presentations.

• Bring an ability to think and understand copy

• Directing the design and development of creative materials.

• Ensuring brand identity and message consistency across channels.

• Keeping up with the latest trends, strategies, and technologies.

Location - Mumbai

Responsibilities

• Ability to transform briefs into compelling copy and content for the brand
• Medium agnostic approach towards writing
• Strong understanding of how creative writing can impact consumer behavior and help build a brand
• Planning and execution of copy requirements for social media channels, CRM, website and other digital platforms (short format copy, captions)
• Guide a team of junior writer/s to deliver creative copy and content according to the brief
• Work with teams (internal and external) to ensure project management and completion
• Ability to work closely with graphic designers and video editors for timely planning and execution of campaigns

Qualifications

• Able to work efficiently in a fast-paced, startup environment
• Impeccable English writing skills, degree or postgraduate degree in English Literature, Mass Communication or Copywriting preferred
• Understanding of how to maintain consistent tone of voice across all brand channels
• Comfortable with both short and long format content (more of short format)
• Must have: Experience in copywriting for social media and CRM channels. Good to have: website, brochures and other POSM
• Previous experience in advertising agencies, design houses and content platforms preferred

Desired Candidate Profile

• Graduation or Diploma in Computers
• Good knowledge of PHP,HTML, CSS, Bootstrap, JavaScript, JQuery
• Knowledge of RDBMS
• Banking/ NBFC/ Financial Institution background will be a plus
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Ability to work well in a team setting    

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Peacock Engineering’s Technical Services team is now looking for an IBM Maximo Technical Professional to support the growing demand for Maximo enterprise asset management solutions, working from our office in Bangalore.

• Technical expert in IBM Maximo EAM technology.
• Should be well versed in MBO customizations for Maximo 7.x version.
• Advanced JAVA, SQL knowledge.
• Maximo building and deploying to various instances.
• Business process management using workflow design and management.
• Expert Knowledge of Maximo Integration Framework (MIF).
• Provide technical services over the entire lifecycle of a project.
• communication skills (verbal and written) possess the ability to multi-task.
• Maximo installations and upgrade work experience
• Participate in solution architecture design.
• Perform application and solution development to meet project requirements.
• Develop and document detailed technical designs to meet business requirements.
• Manage multiple technical environments and support the development and testing processes.
• Lead or assist in data conversion and migration efforts.
• Configure Maximo and assist in the development of interfaces to external systems.
• Identify areas of customization and optimization and provide solutions that meet the business requirements.
• Conduct system testing, as necessary.

Skill Requirements - Essential:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Strong Maximo technical knowledge required to help execute numerous projects.
• Minimum eight (8) years of work experience in a technical position with the implementation and utilization of fully integrated enterprise asset management system.
• Proficient to convert functional requirements into technical specifications, and configure, tailor and or customize the solutions including building interfaces.
• Ability to create and update advanced technical documentation.
• Strong communication skills and the ability to work well in a project team environment.
• Drafting/Reviewing Functional Specifications
• Drafting/Reviewing Technical Specifications

Skill Requirements - Preferable:

• To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
• To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
• To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
• IBM Maximo 7.x certification

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually.  Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Assess automation opportunities from a technical perspective and provide document solutions in the form of SDD
• Perform detailed estimations towards the finalized scope
• Design, develop, and test automation workflows
• Prepare solution presentation documents, present the solution and implementation plan to the CoE teams and project stakeholders
• Understand client’s business requirements and clearly document them in order for RPA developers to deploy the automation projects in an optimal manner
• Deploy RPA components including bots, robots, development tools, code repositories, and logging tools
• Create process and end-user documentation
• Collaborate with other development team members and guide junior developers to ensure proper implementation and integration of the solutions
• Perform peer review of developed components and test cases
• Support deployments or troubleshoot production issues; flexible to work in shifts when the demand arises
• Should be able to report project status to the stakeholders.

Skills Required

• UiPath
• UiPath Orchestrator
• Sound Knowledge of Microsoft VB, Excel, Macros
• Microsoft Visio, Freemind or equivalent tool
• Documentation and presentation using Microsoft Word and Powerpoint
• Understanding of CSS, HTML
• Experience in automating SAP flows in UiPath
• Excellent communication and presentation skills
• Template development in ABBYY OCR tool and integration if the solution in UiPath
• Knowledge of processes in the Manufacturing/Automotive domain
• Certified Advanced RPA Developer (UiARD)
• Knowledge of other RPA tools

• Participate in the development of application software
• Own the detailed design of the system.
• Comfortable in design, implementation, testing, and documentation
• Ensure quality by writing developer level tests (unit, component, etc.)
• Works with the team for the quality and timely deliveries.
• Creates products according to the specifications and software development process
• Helps the team meet their daily and iteration objectives
• Works to remove internal and external impediments in the Scrum team
• Facilitates continuous improvement with regular inspect , Adapt and team retrospection, Interface and Participate in Scrum of Scrum

Skills and experience

• Bachelor’s or master's degree in Computer Science or related field 
• 6-7 years’ experience hands-on in Node JS experience, Good Java script fundamentals. Python experience will be a plus.
• Should be experienced in web-based applications and micro-services architecture.
• Experience in relational databases ( PostgreSQL or Redshift)
• Exposure to MOCHA, CHAI test framework
• Knowledge in Test Driven Development.
• Experience of working in Cloud environments like AWS etc
• Knowledge of deploying application on Cloud Foundry
• Excellent coding and debugging skills. Knowledge of design patterns and practical application of the same
• Knowledge of Privacy & Security Rules, aspects for Software is a plus

Personal Characteristics

• Good communication and documentation skills.
• Self-starter, quick learner, ability to work with teams.
• Software Craftsmanship mindset.
• Proactive and self-driven possesses a due sense of urgency.
• Ability to stay focused on the target to deliver in an agile manner.
• Openness to collaborate in interest of project/organization.
• Shall be very good technically; good problem-solving abilities.
• Working with multisite teams, Quality conscious and Process & customer Oriented.

You would possess experience building web applications using MVC frameworks (Reactjs, Redux) in a service-oriented environment.

• In-depth experience in object oriented Javascript.
• Excellent knowledge of professional software engineering practices and best practices for the full Software Development Lifecycle, including coding standards, code reviews, source control management, build processes, testing and operations.
• Proficiency to code in front-end technologies such as Javascript/HTML/CSS.