Vendor Relation Head

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

• Manage SQL Server databases 
• Configure and maintain database servers and processes
• Monitor system's health and performance
• Ensure high levels of performance, availability, sustainability and security
• Analyze, solve, and correct issues in real time
• Provide suggestions for solutions
• Refine and automate regular processes, track issues, and document changes
• Assist developers with query tuning and schema refinement
• Provide 24x7 support for critical production systems

Client  An IT Services Major, hiring for a leading insurance player.

Position: SENIOR CONSULTANT

Job Description:

• Azure admin- senior consultant with HD Insights(Big data)

Skills and Experience

• Microsoft Azure Administrator certification
• Bigdata project experience in Azure HDInsight Stack. big data processing frameworks such as Spark, Hadoop, Hive, Kafka or Hbase.
• Preferred: Insurance or BFSI domain experience
• 5 to 5 years of experience is required.

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Job requires you to possess the following skills and experience:

• Proficient in Drupal 8 and 9, including custom module development, key contributed modules and core API

• Familiarity with Web Services, Headless CMS and Cloud services.

• Preference will be given to candidates who are Acquia certified.

• Having 8 – 10 years of Drupal hands-on development experience.

• Proficient in the maintenance and administration of Drupal modules and sites.

• Experience integrating open source and third-party applications into existing systems.

• Knowledge of PHP 5.x & 7.x, PHP files and theme functions, and knowledge of the Drupal theme layer

• Solid understanding of AJAX, HTML, JQuery, JavaScript, and CSS

• Familiarity with source control systems such as GIT, Subversion, etc.

Job Responsibilities:

• Results-oriented, reliable, able to work under pressure with multiple projects

• Hire, Train and Coach a team Drupal engineers

• Ability to both collaborate with team members and to work independently

• Eager to embrace current and emerging web technologies

Project Experience:

Please share links to your Github profile, LinkedIn profile and portfolio.

Required experience:

• Responsible for architecting, designing and implementing new features and functionality

• Establishing and guiding the websites architecture

• Ensuring high-performance and availability

• Proven experience as a Technical Architect Lead

• Hands-on experience with software development and system administration

• Understanding of strategic IT solutions

• Experience in project management and service-oriented architecture (SOA)

• Managing all technical aspects of the Drupal CMS

• Excellent communication skills

• Problem-solving aptitude

• Organizational and leadership skills

• BE/ BTech/ MCA in Computer Science, Engineering or a related field