Credit Analyst

Salesforce Developer - LWC & Sales cloud & service cloud

having 5 yrs exp in Salesforce development

Education- BE BTech MTech MCA

Location: Pune , Bangalore

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

We are seeking a highly skilled Java Developer to join our team. The ideal candidate should have at least 5 years of experience in Java development and be able to work from the office.

Responsibilities:

• Develop high-quality software design and architecture using Java technology
• Produce clean, efficient, and maintainable code
• Conduct code reviews and testing to identify and fix software defects
• Collaborate with cross-functional teams to identify and solve complex software problems
• Design, develop and maintain software applications using Java technology
• Debug and troubleshoot software defects

Requirements:

• Proven experience as a Java Developer with at least 5+ years of experience
• Knowledge of web frameworks such as Spring, Hibernate, and Struts
• Familiarity with Agile methodologies and software development life cycle (SDLC)
• Experience with source code management tools such as Git or SVN
• Excellent problem-solving skills and ability to work independently
• Strong written and verbal communication skills
• Immediate joiners preferred

If you are a Java Developer with a strong work ethic and a passion for developing high-quality software solutions, we encourage you to apply.

Job Description

Hands on Experience in Angular4 with Node.js

You will get hands on experience in latest technologies and skills like AngularJS, ReactJS, NodeJS, MongoDB, REST API etc.

Good understanding of how web applications work.

Expert knowledge in HTML, CSS, JavaScript, jQuery, Bootstrap

We need a passionate candidate who is looking for the next level of career growth in a fast-paced, learning based and merit-driven work environment.

• Work as a part of the clients' virtual business team or individually.
• Act as the SPOC (Single Point of Contact) with clients through email, phone or chat.
• Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements.
• Work as a part of the both internal and external clients' extended team.
• Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements.
• Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.

• Graduate/Post-Graduate in any discipline
• Excellent communication skills
• Strong customer service attitude
• Desire to learn new things every day
• Good with comprehension and analytical skills
• Good at using search and internet tools like Google, Wikipedia, Yahoo etc.
• Good in handling Office productivity tools such as Microsoft Office
• Willing to relocate to Bangalore
• The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits).

• Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position.
• Candidates should have all relevant education & experience related documents.