International Customer Support

Sal: Upto 30LPA+ESOPs

Location: Bangalore and Mumbai

Hybrid work mode

EXP: 3-6y

Roles & Responsibilities

Cashflo, true to its name, is on a mission to unlock $100+ billion of trapped working capital in

the economy by creating India’s largest marketplace for invoice discounting to solve the

day-to-day cashflow problems faced by businesses. Founded by ex-BCG and ISB / IIM

alumni, and backed by General Catalysts and Elevation Capital, Cashflo helps democratize

access to credit in a fair and transparent manner.

Awarded Supply Chain Finance solution of the year in 2019, Cashflo creates a win-win

ecosystem for Buyers, suppliers and financiers through its unique platform model. Cashflo

shares its parentage with HCS Ltd., a 25 year old, highly reputed financial services company

has raised over Rs. 15,000 Crores in the market till date, for over 200 corporate clients.

Our leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans

serving as the advisory board. We bring to the table deep insights in the SME lending space,

based on 100+ years of combined experience in Financial Services. We are a team of

passionate problem solvers and big thinkers and are looking for like-minded people to join

our team.

We are looking for someone who loves a challenge, is ambitious, super tenacious and

persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a

knack for understanding customer needs, and loves to get sh*t done! If you check these

boxes - we want to talk to you!

The opportunity:

-Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make

a tangible difference to the small business landscape in India

-Join a high performance, dynamic and collaborative work environment that throws new

challenges on a daily basis

-Be part of the early founding team and be directly responsible for driving the company's

success

Key Responsibilities

-As an early team member, you will get a chance to set the foundations of our engineering

culture. You will help articulate our engineering principles and help set the long-term

roadmap.

-Making decisions on the evolution of Cashflo's technical architecture

-Building new features end to end, from talking to customers to writing code

Our Ideal Candidate Will Have

● 3+ years of full-time software engineering experience

● Experience building scalable backend platforms (you've owned & built features from start

to

finish before)

● Thorough knowledge of SDLC

● Extensive knowledge of any of Python, Go, NodeJS

● Expertise on any RDBMS or NoSQL databases

● Understanding of messaging systems like RabbitMQ, Kafka and protocols

● Understands CI/CD pipelines

● Exposure to cloud providers like AWS, GCP or Azure

● Seen extensive scale and understands the evolutionary technical challenges

About You

-Product-minded. You have a sense for great user experience and feel for when something

is off. You love understanding customer pain points and solving for them.

-Get a lot done. You enjoy all aspects of building a product and are comfortable moving

across the stack when necessary. You problem solve independently and enjoy figuring stuff

out.

-High conviction. When you commit to something, you're in all the way. You're opinionated,

but you know when to disagree and commit. Mediocrity is the worst of all possible outcomes.

What’s in it for you

● Gain exposure to the Fintech space - one of the largest and fastest growing markets in

India

and globally

● Shape India’s B2B Payments landscape through cutting edge technology innovation

● Be directly responsible for driving company’s success

● Join a high performance, dynamic and collaborative work environment that throws new

challenges on a daily basis

● Fast track your career with trainings, mentoring, growth opportunities on both IC and

management track

● Work-life balance and fun team events

Job Summary:

As a Flutter Developer, you will be responsible for designing, developing, and maintaining high-performance mobile applications for both Android and iOS platforms. You will collaborate with cross-functional teams to create robust and scalable software solutions that meet our clients' needs. The ideal candidate should have a strong background in mobile application development using Flutter framework and a passion for creating innovative and visually appealing user experiences.

Job description:

Mobile App Development:

• Design, develop, and maintain efficient and reliable mobile applications using Flutter.
• Collaborate with cross-functional teams to define, design, and ship new features.

UI/UX Design:

• Implement pixel-perfect UI designs and ensure a seamless and visually appealing user experience.
• Work closely with designers to translate design concepts into functional UI components.

Integration:

• Integrate third-party APIs and libraries as needed to enhance app functionality.
• Ensure seamless data exchange between the mobile app and server-side components.

Testing and Debugging:

• Conduct thorough testing of applications to identify and resolve bugs and performance issues.
• Collaborate with Quality Assurance teams to ensure the reliability of the application.

Code Optimization:

• Continuously optimize code for performance, scalability, and maintainability.
• Stay updated on the latest Flutter releases and incorporate new features and improvements.

Documentation:

• Create and maintain comprehensive documentation for all code and development processes.
• Collaborate with technical writers to produce user guides and developer documentation.

Collaboration:

• Work closely with product owners, designers, and other developers to understand project requirements and deliver high-quality solutions.
• Participate in code reviews and provide constructive feedback to team members.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• as a Flutter Developer.
• Strong understanding of the Flutter framework and Dart programming language.
• Experience with mobile app development for both Android and iOS platforms.
• Knowledge of RESTful APIs and integration with backend services.
• Solid understanding of the full mobile development life cycle.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a collaborative team.
• Experience with version control systems, such as Git.
• Knowledge of additional mobile development languages/frameworks (e.g., Swift, Kotlin) is a plus.

Good personality with good Communication.

Male or Female can apply.

Interested candidate can share their CV on triple nine zero nine three double one double four.

Key Skills: Sales, negotiation, client handling, good communication, team handling

About Company:

Rent2stays.com, We are a start-up taken birth to solve the challenges faced by Owners, Tenants, Builders, Owners who stay remote, Owners who need services not only through digital platforms but someone who can be owner’s representative.

We understand the Real Estate rental space because we don’t know anything else apart from Rental space. In nutshell, we breathe Real Estate Rental space. So all our solutions, services are long term to protect your asset. To get good returns and to get asset appreciation.

Our services are two-fold:

We sign up with owners to manage their properties, rent we will transfer, security Deposit we will transfer, Demand Generation we will take care. We will arrange visit to tenants, move ins, move out will be taken care by us. Owners need not to return security deposit every time when there is change in tenants, so its complete End to End Rental management solutions

Roles & Responsibilities:

• Maintaining a relationship with existing Property Owners (Residential) & Tenants.
• Finding out properties across Bangalore for building acquisition to rent out the same for a prospective tenant.
• Manage and maintain a pipeline of interested prospects.
• Negotiate pricing with customers, and suppliers in some cases.
• Able to handle client relationships & closing the business deal.
• Able to work in target driven environment.
• Should handle apartment sales / renting out properties across Bangalore.
• Able to handle team & train on sales process
• Responsible for sales document preparation.
• Keep records of sales, revenue, invoices etc.
• Conduct market research to identify new markets and customer needs and should be closing the business deal.
• Developing goals for the team, assigning the target and ensuring they are met.

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

· Proactively recommend new features and improvements to optimize and grow the use of the platform.

· Collaborate with key stakeholders to build, iterate, and improve existing or new processes and functions.

· Design, build, and deliver tailored Salesforce solutions for the business using Salesforce and other connected technologies.

· Uphold and promote best practices, design guidelines for security practices.

· Day to day administration, troubleshooting, and maintenance of the connected Salesforce platforms

· Support the continued build-out of key reports and dashboards, data administration, and integrity upkeep.

· Provide technical specifications and help maintain overall documentation for the business.

Skills and Qualifications

· At least 2 years of experience with technical implementations

· In-depth technical knowledge of Salesforce development and standard features

· Advanced experience with Salesforce.com configurations

· Should be aware about the best practices and governance limits.

· Leverage recommended frameworks.

· Knowledge in SFDC database with SOQL & SOSL

· Strong Salesforce development experience including working knowledge and ability to code in APEX (classes, triggers, batch processes and web services, Salesforce APIs, SOQL, and Force.com.

· Good understanding of Java Scripts and Cascading Style Sheets.

· Should have exposure to lightning aura components.

· Hands-on experience on REST and BULK API’s

· Good understanding of sales business process

· Should be able to understand the issue in live project and identify the RCA.

· Ability to analyse business processes/requirement and suggest the best possible solution.

Preferred Qualifications

· Bachelor of Engineering

Responsibilities

• Own the messaging, style and tone of voice for TraceX
• Own the content strategy and calendar for different forms of content published by TraceX across its channels
• Custodian of the TraceX content guidelines and playbook, to be followed by employees across the organization when creating content for public consumption
• Develop editorial guidelines including for style and tone, creating enablement and training resources for stakeholders
• Work with a cross-departmental team, maintain the master content calendar for all web platforms including social media, website, and blogs
• Identify key segment pain points & communicate product value proposition across various channels
• Develop product messaging that differentiates new products and services from others in the market
• Communicate and develop content that show the value of new products and services for prospects and customers across different buying stages
• Own + Support in creating product content such as case studies, videos, website content, and blog posts
• Editorial responsibilities - Ensure stringent quality control for all external content being published on TraceX’s channels – social media, email newsletters, Press Releases, External articles etc.

• Collaborating with stakeholders such as freelance writers, editors, social media and brand marketers, and SEO specialists to create and refresh content to capture crucial SERP real estate
  
  

  Qualifications:

  • 5+ years experience in B2B SaaS or relevant fields
  • Tools Expertise: Experience on tools like WordPress, AHREF, Google Analytics, SEMRush, Ubersuggest, or their equivalent
  • Mastery of spoken & written word with excellent communication skills
  • Strong SEO knowledge and experience of search engine optimization practices, including ON Page and OFF Page Optimization
  • Sound judgment and decision-making ability in complex, ambiguous situations
  • Efficient project management and stakeholder management skills to scale content marketing programs

• Understanding of sourcing through databases and social media, specially LinkedIn.
• Headhunting- identifying and approaching suitable candidates who may already be in work
• Craft recruiting emails to attract passive candidates
• Knowledge of employer branding techniques.

• Creating recruiting strategies to attract candidates
• Sales/Customer service skills to create and post job advertisements on social media, website, newspapers etc.

• Using sales, business development, marketing techniques and networking to attract business from client companies
• Evaluate resumes and applications and matching them with vacancies at client companies.
• Collaborate with clients to identify future hiring needs

• Experience using applicant tracking and recruitment marketing software.
• Assessing, screening applications and resumes
• Interview candidates (via phone, video and in-person)
• Preparing CVs and correspondence to forward to clients, regarding suitable applicants.
• Requesting references and checking the suitability of applicants before submitting their details to the client
• Organising interviews for candidates as requested by the client, and finally creating a shortlist of candidates for the clients.
• Send job offer emails and answer queries about responsibilities, compensation and benefits
• Negotiating salary and other arrangements with client and candidate.
• Offering advice to both clients and candidates on pay rates, agreements, training and career progression
• Building long term relationships with clients and candidates.
• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes

• Years of Relevant Experience- 5+ Years of proven experience in recruiting.
• Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experienced in sourcing techniques.
• Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Sound judgement to recognise and strive to meet client's hiring needs.
• Ability to meet targets and deadlines.
• Confident, pleasant personality, ambitious, self motivated, organised with leadership and management skills.

Video Platform Architect - C/C++

Details

• Location – Pune
• Reporting to – CTO (Shankar Borate)
• Designation : Architect

Educational Background

• Engineering graduate (B.E./B.Tech)

Professional Experience

• 8+ Years of hands on experience in C/C++ Language, Core C language is preferred

Primary Role

• Full ownership of building our video platform using various open source technologies and if required implement our own video technologies

• You will build 1-1, many to many audio and video conferencing, broadcasting system and related features such as recording using open source technologies
• Architect, Develop, implement various features in video platform
• You will need to work in open source frameworks code base, understand nitty-gritty of how its designed and implemented

• Responsible to configure, enhance Coturn, Janus WebRTC gateway OR any other video related open source technologies as per our need
• Responsible for fixing various issues in video platform
• Responsible for integrating Video Platform with Chat Platform and other external platforms including Web and Mobile application
• Work with other engineering team for any video related work
• Responsible for supporting video platform in production environment
• Explore new video related technologies, do POCs
• Help DevOps team deploy the platform in various customer data centers (Aws/Azure cloud and on premises deployments)
• To build micro-services using C language libraries.
• Integrate video platform with other internal systems as well as external customer systems as per business need
• Coach and lead the team technically
• Experience of automating build and deployment process of C/C++ language based products
• Experience of working with video technologies such as WebRTC, Janus, Kurento, Jitsi etc.
• Strong experience of architect and design of core software product
• Experience of working on Android, iOS and UI technologies

Secondary Role

• Training engineering team on Video technologies
• Ensure DevOps practices are implemented in products that help manage the DevOps well
• Build good understanding of product features
• Participate in technical support call rotation

Other Skills:

• Excellent understanding of Software Architecture, design and development fundamentals
• Excellent understanding of how open source technologies can be tuned for solving our business problem and if requires enhance the same
• Automate the build and deployment process of C/C++ based software products
• Explore and Build in-depth understanding of video technologies  
• Enhance video platform for scalability, performance and video quality. You will need to think in-depth of how video and audio technologies work and figure out way to implements our business flows in such a way that end system solve core business need
• Write micro-services in C language. Integrate external services in existing platform
• Strong understanding of operating system and networking concepts
• Strong debugging and problem solving skills
• Strong understanding of data structure and algorithmic skills
• Ensure Systems are up 24x7
• Participate in technical support
• Travel to customer place to resolve deployment related issues
• Somebody who can think out of box and believe in building excellency in whatsoever he do

Personality and attitude traits

• Problem Solver – We like people who understands and solves problem in best possible way
• Team Player – We believe in team outcome that helps company and team grows along with individual
• Passionate about work – We like people who like to work, and want their work to mean something
• Self-starter and motivator – We do not believe in monitoring or tracking team members
• Eager and quick to learn – If you are not excited to learn new things, then tech companies are not for you
• Tech savvy – If you are not tech savvy yourself, then tech companies are not for you
• Individual contributor – We are a small team, and everyone has hands on contribution
• Startup savvy – We are a startup in every possible sense, and like people who like to work in startups
• Eager to grow – We are a small team, and want to have people to grow into larger roles as the company grows