Umanist India

Job Title: Coordinator, Customer Care Center – Service

Location: Malad,Mumbai

Status: Active

Salary Range: INR 4,80,000 – 7,50,000 per annum

Experience Required: 1 – 12 years

Job Functions and Responsibilities

• Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
• Follow up with customers when payment commitments are not met.
• Log all borrower contacts into the loan servicing system.
• Offer long-term resolutions to customers to resolve delinquency issues.
• Efficiently use an autodialing system to maximize productivity and increase contact ratios.
• Achieve the prescribed number of customer contacts during each workday.
• Understand customer relations functions and available services.
• Perform other duties as assigned by the department manager.

Education / Experience

• Strong customer service skills are essential.
• Fluency in English is required.
• Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
• Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.

Work Schedule / Requirements

• Must be willing to work in US shifts.
• Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
• Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
• Must have a stable internet connection (minimum 50 Mbps) for remote work.
• Candidates must reside in Mumbai (base location) while working from home.
• Currently following a hybrid model — employees will be scheduled to work both from office and home.
• Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
• Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
• Transportation provided for late shifts.

Must-Haves

• Excellent communication skills.
• Minimum 1 year of call center experience (voice support).
• Willingness to work in rotational shifts.
• Flexibility to adapt to business and schedule changes.

Interview Process

1. Screening Call
2. Two Virtual Rounds (Technical / Process-related)

Job Responsibilities

• Handle inbound & outbound customer interactions for International and Domestic processes.
• Engage with customers in English, Hindi, Marathi, or Gujarati/Bengali (as per process).
• Drive telesales, renewals, upsell/cross-sell, and customer retention activities.
• Build strong customer relationships and ensure superior service delivery.
• Achieve performance targets (KPI/KRAs) while adhering to compliance and quality standards.
• Provide VIP/priority support for high-value clients in specialized processes.

Eligibility

• Education: Minimum SSC/HSC; Graduates preferred.
• Experience: 6 months – 2 years in International Telesales / Customer Service / Renewals / Collections.
• Age Criteria: 22 – 39 years (role-specific).
• Language Proficiency:
• English + Hindi (mandatory for international process).
• English + Hindi + Marathi / Gujarati / Bengali (for domestic VIP/Lite/HVM processes).
• Male candidates preferred for some VIP processes (per business need).

Compensation & Benefits

• Salary: ₹17,000 – ₹37,000 In-Hand (based on experience & process).
• Incentives: Attractive, performance-based (no cap).
• .Shift Timings:
• International (US): 11 PM – 9 AM (Night shift, 2 rotational offs).
• Domestic (Thane): 10:30 AM – 7:30 PM (1 rotational off per week).

On-Payroll employment | Immediate Joining | 50+ Open Positions.

Walk-in Drive Details

⏰ Time: 11:00 AM – 5:00 PM

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

Role/Designation : Relationship Manager

   Reporting Manager : City Head      

Location : Thane east mumbai

   Roles & Responsibilities:

• Recruiting and Managing team of financial advisors/agents.

• Managing the complete life cycle of financial advisors/agents e.g., Meeting and interacting with them on regular basis

• Training the financial advisors/agents on our app for servicing their customers in most efficient and effective manner

• Driving partners for higher productivity and focus on renewals and ensuring that focus is not diluted.

• Achievement of Monthly/Quarterly/Yearly targets as assigned by the manager/organization from time to time.

• Understanding and aligning with company’s policies and ensure full compliance.

• Maintaining the highest level of business hygiene.

• Identifying new approaches to enhance reach and generate more sales in the assigned region.

• Working on distribution of Motor, Life & health Insurance and loans, credit card, NPS, etc and products as and when introduced by the organization.    

Desired Profile:

• Education - Full time HSC or Graduation.

• Experience - 1+ year of experience in Sales and BD in Insurance Industry.

• Knowledge - In-depth understanding of business context. Understanding of Insurance and Financial products is an added advantage.

• Exposure - Familiarity with all types of insurance plan and financial products (Life, Health, Motor,)

• Communication - Excellent verbal and written communication skills and ability to liaise with multiple stakeholders.

• IT Skills - Proficient with Microsoft Office Suite or related software.

Job Description:

We are seeking a skilled and creative 2D/3D Designer with hands-on experience in AutoCAD and 3ds Max for interior and construction design projects. The ideal candidate will have at least 2 years of relevant experience and a passion for delivering high-quality design solutions across residential and commercial spaces.

Key Responsibilities:

• Create detailed 2D and 3D designs using AutoCAD and 3ds Max for interior and construction projects.
• Develop floor plans, layouts, elevations, and realistic 3D visualizations.
• Collaborate with architects, engineers, and clients to understand design requirements.
• Modify and revise designs based on feedback and project changes.
• Assist in site measurements, layout planning, and material selection.
• Ensure timely delivery of high-quality design outputs.

Requirements:

• Minimum 2 years of experience in interior design and drafting.
• Proficiency in AutoCAD (2D & 3D) and 3ds Max.
• Knowledge of construction detailing and interior space planning.
• Strong creative, visualization, and communication skills.
• Ability to work independently and manage multiple projects simultaneously.

Preferred Skills:

• Experience with Photoshop, SketchUp, or V-Ray is a plus.
• Understanding of materials, lighting, and textures in 3D rendering.

Job Title: Software Engineer Consultant/Expert 34192 

Location: Chennai

Work Type: Onsite

Notice Period: Immediate Joiners only or serving candidates upto 30 days.

Position Description:

• Candidate with strong Python experience.
• Full Stack Development in GCP End to End Deployment/ ML Ops Software Engineer with hands-on n both front end, back end and ML Ops
• This is a Tech Anchor role.

Experience Required:

• 7 Plus Years

Key Responsibilities: 34249 

• Feature Development: Design, develop, and maintain new features and enhancements across the stack.
• Front-End: Build intuitive, responsive UIs using Angular or React.
• Back-End: Develop scalable APIs and services using Python (preferred), Java/Spring, or Node.js.
• Cloud Deployment: Deploy and manage applications on Google Cloud Platform (GCP) — familiarity with services like App Engine, Cloud Functions, Kubernetes is expected.
• Performance Tuning: Identify and optimize performance bottlenecks.
• Code Quality: Participate in code reviews and maintain high standards through unit testing and automation.
• DevOps & CI/CD: Collaborate on deployment pipelines using Tekton, Terraform, and other DevOps tools.
• Cross-Functional Collaboration: Work closely with Product Managers, UI/UX Designers, and fellow Engineers in an agile environment.

Must-Have Skills:

• Strong development expertise in Python (preferred), Angular, and GCP
• Understanding of DevOps practices
• Experience with SDLC, agile methodologies, and unit testing

Good to Have (Nice-to-Haves):

• Hands-on experience with:
• Tekton, Terraform, CI/CD pipelines
• Large Language Models (LLMs) integration
• AWS/Azure (in addition to GCP)
• Contributions to open-source projects
• Familiarity with API design and microservices architecture

Educational Qualification:

• Required: Bachelor’s Degree in Computer Science, Engineering, or related discipline

📢 Job Title: VIP Product Counsellor – Domestic Telesales

📍 Location: Sakinaka, Andheri East, Mumbai – 400072

💼 Role Overview:

We are hiring energetic and passionate Telesales professionals to join our VIP India team. As a VIP Product Counsellor, you’ll be responsible for connecting with potential customers, explaining our premium services, and converting leads into paid memberships.

This is a walk-in opportunity with on-the-spot interviews and offers!

🔍 Key Responsibilities:

• Make outbound calls to potential customers and convert leads into subscriptions.
• Build rapport and maintain strong customer relationships.
• Achieve sales targets and maximize revenue through consultative selling.
• Maintain accurate records of interactions using CRM tools.

🎯 Candidate Requirements:

• Minimum Experience: 6+ months in Telesales / Collections / Voice Process (BPO preferred).
• Language Proficiency: Basic English + any regional language:
• Punjabi, Tamil, Telugu, Kannada, Bengali, Gujarati, Malayalam
• Strong communication and persuasion skills.
• Confidence in phone-based conversations and objection handling.

💰 Compensation & Benefits:

• Salary: ₹25,000 – ₹30,000 In-Hand
• Linguistic Role: Up to ₹35,000 In-Hand
• Incentives: Unlimited performance-based incentives
• Work Schedule: 10:00 AM – 7:00 PM (1 rotational weekly off)

✅ Perks:

• Spot Offers (2 Rounds of Interview on the Same Day)
• Excellent incentives & recognition structure
• Growth-oriented career path in one of India’s leading matchmaking platforms
• Professional work environment at a reputed brand

🧑‍💼 Position: Telesales Executive

📍 Location: New Delhi – 110044

💼 Industry: BPO / Telesales / Voice Process

🗣️ Language Requirement: Bengali (Fluent)

✅ Key Requirements:

1. Minimum Qualification: 12th Pass (Higher Secondary)
2. Experience: Minimum 1 year of experience in an outbound sales process
3. Strong communication and convincing skills
4. Excellent verbal clarity and diction
5. Ability to handle high call volumes and customer interaction confidently

⭐ Preferred Skills:

• Fluency in Bengali is mandatory
• Prior experience in BPO voice processes is preferred

💰 Compensation:

• ₹25,000 CTC + Attractive Incentives
• Performance-based incentive structure

🎯 Role: Select Service Advisor – VIP Lite Process

💬 Languages Required (any one combination):

• English + Hindi + Marathi
• Gujarati + English + Hindi

🎓 Eligibility:

• HSC or above
• Minimum 1 year of Customer Service experience
• Age: 22 to 35 years

💰 Compensation:

• ₹20,000 In-Hand
• PF
• Attractive Incentives
• 2 Rotational Offs (between Mon–Fri)