

Umanist India
https://www.umanist.in/Jobs at Umanist India
Job Title: Coordinator, Customer Care Center – Service
Location: Malad,Mumbai
Status: Active
Salary Range: INR 4,80,000 – 7,50,000 per annum
Experience Required: 1 – 12 years
Job Functions and Responsibilities
- Handle loan-related customer inquiries over the loan servicing toll-free number for pre-foreclosure to delinquent accounts.
- Follow up with customers when payment commitments are not met.
- Log all borrower contacts into the loan servicing system.
- Offer long-term resolutions to customers to resolve delinquency issues.
- Efficiently use an autodialing system to maximize productivity and increase contact ratios.
- Achieve the prescribed number of customer contacts during each workday.
- Understand customer relations functions and available services.
- Perform other duties as assigned by the department manager.
Education / Experience
- Strong customer service skills are essential.
- Fluency in English is required.
- Knowledge or experience in mortgage loan servicing is desirable but not mandatory.
- Graduate degree preferred; undergraduates must have at least 6 months of call center (voice support) experience.
Work Schedule / Requirements
- Must be willing to work in US shifts.
- Shift timings: 5:30 PM / 6:30 PM / 7:30 PM / 8:30 PM IST (may change twice a month).
- Call center hours: Monday – Friday, 8:00 AM – 9:00 PM EST; Saturday, 8:00 AM – 5:00 PM EST.
- Must have a stable internet connection (minimum 50 Mbps) for remote work.
- Candidates must reside in Mumbai (base location) while working from home.
- Currently following a hybrid model — employees will be scheduled to work both from office and home.
- Mandatory work from office during training and initial production phase (minimum 6 months) until performance standards are consistently met.
- Flexibility required for potential role transitions between Customer Service and Customer Resolutions as per business needs.
- Transportation provided for late shifts.
Must-Haves
- Excellent communication skills.
- Minimum 1 year of call center experience (voice support).
- Willingness to work in rotational shifts.
- Flexibility to adapt to business and schedule changes.
Interview Process
- Screening Call
- Two Virtual Rounds (Technical / Process-related)
Job Responsibilities
- Handle inbound & outbound customer interactions for International and Domestic processes.
- Engage with customers in English, Hindi, Marathi, or Gujarati/Bengali (as per process).
- Drive telesales, renewals, upsell/cross-sell, and customer retention activities.
- Build strong customer relationships and ensure superior service delivery.
- Achieve performance targets (KPI/KRAs) while adhering to compliance and quality standards.
- Provide VIP/priority support for high-value clients in specialized processes.
Eligibility
- Education: Minimum SSC/HSC; Graduates preferred.
- Experience: 6 months – 2 years in International Telesales / Customer Service / Renewals / Collections.
- Age Criteria: 22 – 39 years (role-specific).
- Language Proficiency:
- English + Hindi (mandatory for international process).
- English + Hindi + Marathi / Gujarati / Bengali (for domestic VIP/Lite/HVM processes).
- Male candidates preferred for some VIP processes (per business need).
Compensation & Benefits
- Salary: ₹17,000 – ₹37,000 In-Hand (based on experience & process).
- Incentives: Attractive, performance-based (no cap).
- .Shift Timings:
- International (US): 11 PM – 9 AM (Night shift, 2 rotational offs).
- Domestic (Thane): 10:30 AM – 7:30 PM (1 rotational off per week).
On-Payroll employment | Immediate Joining | 50+ Open Positions.
Walk-in Drive Details
⏰ Time: 11:00 AM – 5:00 PM
Job Title: Coordinator – Customer Care (US Voice Process)
Experience: 1 – 4 Years
Batch Start Date: 20th October 2025
Job Responsibilities
- Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
- Follow up with customers when payment commitments are not met.
- Accurately log borrower contacts into the loan servicing system.
- Provide long-term resolutions to resolve delinquency.
- Use autodialing systems effectively to maximize contact ratios.
- Ensure daily prescribed contact targets are met.
- Stay familiar with customer relations functions and services offered.
- Perform other duties as assigned by the department manager.
Education & Experience
- Strong customer service and communication skills (English fluency required).
- Graduate preferred; Undergraduates must have at least 6 months call center experience.
- Prior knowledge of mortgage loan servicing is desirable but not mandatory.
- Minimum 1 year of international voice process experience.
Work Schedule / Requirements
- Must be willing to work in US shift timings.
- Immediate joiners preferred.
Nice to Have
- More than 1 year of international voice process experience.
- Good understanding of KPI’s & KRA’s in a call center.
- Strong interpersonal and customer-handling skills.
Compensation & Benefits
- Attractive variable pay – employees have earned on average ₹20,000/month last year.
- This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Role/Designation : Relationship Manager
Reporting Manager : City Head
Location : Thane east mumbai
Roles & Responsibilities:
• Recruiting and Managing team of financial advisors/agents.
• Managing the complete life cycle of financial advisors/agents e.g., Meeting and interacting with them on regular basis
• Training the financial advisors/agents on our app for servicing their customers in most efficient and effective manner
• Driving partners for higher productivity and focus on renewals and ensuring that focus is not diluted.
• Achievement of Monthly/Quarterly/Yearly targets as assigned by the manager/organization from time to time.
• Understanding and aligning with company’s policies and ensure full compliance.
• Maintaining the highest level of business hygiene.
• Identifying new approaches to enhance reach and generate more sales in the assigned region.
• Working on distribution of Motor, Life & health Insurance and loans, credit card, NPS, etc and products as and when introduced by the organization.
Desired Profile:
• Education - Full time HSC or Graduation.
• Experience - 1+ year of experience in Sales and BD in Insurance Industry.
• Knowledge - In-depth understanding of business context. Understanding of Insurance and Financial products is an added advantage.
• Exposure - Familiarity with all types of insurance plan and financial products (Life, Health, Motor,)
• Communication - Excellent verbal and written communication skills and ability to liaise with multiple stakeholders.
• IT Skills - Proficient with Microsoft Office Suite or related software.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description:
We are seeking a skilled and creative 2D/3D Designer with hands-on experience in AutoCAD and 3ds Max for interior and construction design projects. The ideal candidate will have at least 2 years of relevant experience and a passion for delivering high-quality design solutions across residential and commercial spaces.
Key Responsibilities:
- Create detailed 2D and 3D designs using AutoCAD and 3ds Max for interior and construction projects.
- Develop floor plans, layouts, elevations, and realistic 3D visualizations.
- Collaborate with architects, engineers, and clients to understand design requirements.
- Modify and revise designs based on feedback and project changes.
- Assist in site measurements, layout planning, and material selection.
- Ensure timely delivery of high-quality design outputs.
Requirements:
- Minimum 2 years of experience in interior design and drafting.
- Proficiency in AutoCAD (2D & 3D) and 3ds Max.
- Knowledge of construction detailing and interior space planning.
- Strong creative, visualization, and communication skills.
- Ability to work independently and manage multiple projects simultaneously.
Preferred Skills:
- Experience with Photoshop, SketchUp, or V-Ray is a plus.
- Understanding of materials, lighting, and textures in 3D rendering.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: Software Engineer Consultant/Expert 34192
Location: Chennai
Work Type: Onsite
Notice Period: Immediate Joiners only or serving candidates upto 30 days.
Position Description:
- Candidate with strong Python experience.
- Full Stack Development in GCP End to End Deployment/ ML Ops Software Engineer with hands-on n both front end, back end and ML Ops
- This is a Tech Anchor role.
Experience Required:
- 7 Plus Years
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Key Responsibilities: 34249
- Feature Development: Design, develop, and maintain new features and enhancements across the stack.
- Front-End: Build intuitive, responsive UIs using Angular or React.
- Back-End: Develop scalable APIs and services using Python (preferred), Java/Spring, or Node.js.
- Cloud Deployment: Deploy and manage applications on Google Cloud Platform (GCP) — familiarity with services like App Engine, Cloud Functions, Kubernetes is expected.
- Performance Tuning: Identify and optimize performance bottlenecks.
- Code Quality: Participate in code reviews and maintain high standards through unit testing and automation.
- DevOps & CI/CD: Collaborate on deployment pipelines using Tekton, Terraform, and other DevOps tools.
- Cross-Functional Collaboration: Work closely with Product Managers, UI/UX Designers, and fellow Engineers in an agile environment.
Must-Have Skills:
- Strong development expertise in Python (preferred), Angular, and GCP
- Understanding of DevOps practices
- Experience with SDLC, agile methodologies, and unit testing
Good to Have (Nice-to-Haves):
- Hands-on experience with:
- Tekton, Terraform, CI/CD pipelines
- Large Language Models (LLMs) integration
- AWS/Azure (in addition to GCP)
- Contributions to open-source projects
- Familiarity with API design and microservices architecture
Educational Qualification:
- Required: Bachelor’s Degree in Computer Science, Engineering, or related discipline
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
📢 Job Title: VIP Product Counsellor – Domestic Telesales
📍 Location: Sakinaka, Andheri East, Mumbai – 400072
💼 Role Overview:
We are hiring energetic and passionate Telesales professionals to join our VIP India team. As a VIP Product Counsellor, you’ll be responsible for connecting with potential customers, explaining our premium services, and converting leads into paid memberships.
This is a walk-in opportunity with on-the-spot interviews and offers!
🔍 Key Responsibilities:
- Make outbound calls to potential customers and convert leads into subscriptions.
- Build rapport and maintain strong customer relationships.
- Achieve sales targets and maximize revenue through consultative selling.
- Maintain accurate records of interactions using CRM tools.
🎯 Candidate Requirements:
- Minimum Experience: 6+ months in Telesales / Collections / Voice Process (BPO preferred).
- Language Proficiency: Basic English + any regional language:
- Punjabi, Tamil, Telugu, Kannada, Bengali, Gujarati, Malayalam
- Strong communication and persuasion skills.
- Confidence in phone-based conversations and objection handling.
💰 Compensation & Benefits:
- Salary: ₹25,000 – ₹30,000 In-Hand
- Linguistic Role: Up to ₹35,000 In-Hand
- Incentives: Unlimited performance-based incentives
- Work Schedule: 10:00 AM – 7:00 PM (1 rotational weekly off)
✅ Perks:
- Spot Offers (2 Rounds of Interview on the Same Day)
- Excellent incentives & recognition structure
- Growth-oriented career path in one of India’s leading matchmaking platforms
- Professional work environment at a reputed brand
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
🧑💼 Position: Telesales Executive
📍 Location: New Delhi – 110044
💼 Industry: BPO / Telesales / Voice Process
🗣️ Language Requirement: Bengali (Fluent)
✅ Key Requirements:
- Minimum Qualification: 12th Pass (Higher Secondary)
- Experience: Minimum 1 year of experience in an outbound sales process
- Strong communication and convincing skills
- Excellent verbal clarity and diction
- Ability to handle high call volumes and customer interaction confidently
⭐ Preferred Skills:
- Fluency in Bengali is mandatory
- Prior experience in BPO voice processes is preferred
💰 Compensation:
- ₹25,000 CTC + Attractive Incentives
- Performance-based incentive structure
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
🎯 Role: Select Service Advisor – VIP Lite Process
💬 Languages Required (any one combination):
- English + Hindi + Marathi
- Gujarati + English + Hindi
🎓 Eligibility:
- HSC or above
- Minimum 1 year of Customer Service experience
- Age: 22 to 35 years
💰 Compensation:
- ₹20,000 In-Hand
- PF
- Attractive Incentives
- 2 Rotational Offs (between Mon–Fri)
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