Technical Support L3 - Exchange Server
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L3 - Exchange Server
Must Have Skills
Exchange Server, O365
Experience Level: 4+ Years
Required Skills
- Knowledge of Exchange Management & troubleshooting.
- Knowledge of Office 365 Management & troubleshooting.
- Knowledge of Active Directory management & troubleshooting.
- Knowledge of mail routing and client connectivity.
- Knowledge of Back up configuration & troubleshooting.
- Well versed with Windows event log & analysis.
- Enthusiasm for learning new skills.
- Good communication skills - both written and verbal.
- Passion for providing exceptional service to customers.
- Strong sense of ownership and accountability.
- Strong work ethics.
Roles & Responsibility:
- Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
- Advanced Knowledge of handling Office 365 issues.
- Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
- Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
- Must have skills in deploying Exchange in a large enterprise environment.
- Knowledge of Exchange Hardening.
- Expert knowledge of mail flow and third-party smart host filtering.
- Expert knowledge of Outlook and OWA configuration and troubleshooting.
- Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
- Advanced knowledge in a clustered environments (Windows Cluster / DAG).
- Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
- Good to have knowledge of Azure.
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
Shubham Vishwakarma
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Role: Sr./Jr. Affiliate Manager & Campaign Executives
Location: Gurugram/Delhi
Reporting to Head of Performance & Paid Media
Business: Apps and Affiliates
About the Role:
We are looking for a person who has a deep understanding of the affiliate & mobile marketing ecosystem and has relevant experience with mobile attribution platforms like AppsFlyer, branch, segment, firebase etc.
Should be able to handle deliveries of mobile & web campaigns such as CPI, CPR, CPE, CPA, CPS, and others.
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The primary focus will be on Affiliate campaigns followed by other channels such as PPC.
You will be handling the day-to-day management of campaigns with a heavy focus on getting the best ROI.
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Manage mobile delivery and ad ops of the campaigns.
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Handling Publisher Engagement and Retention.
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Finding and strategizing new sources of inventory for performance campaigns.
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two - five years of experience in large scale performance/network marketing, mobile ads publishing and operations.
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Very strong knowledge of the mobile ecosystem. Experienced in navigating mobile platforms (Apple, Google) throughout the entire lifecycle – from planning and buying for the campaign and meet client's KPIs.
Understanding of mobile KPIs, especially as they relate to forecasts, P&Ls, and deal evaluation
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Excellent written and oral communications
Let's connect to have a quick round of discussion.
Call Reception and Ticket Logging: Responsible for:
- Ensuring calls are answered professionally
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SLA Management: Responsible for:
- Ensuring that appropriate attention is paid to P1s
- TPMs engaged immediately for engineer dispatch to the site where applicable
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Jeopardy Management: Responsible for:
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Escalation Management: Responsible for:
- Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
- Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
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- Responsible for advising Service Centre Manager of any missing information in the knowledge database
Communication Responsible for:
- Customer Communication
- Ensuring that the customer is updated regularly throughout the duration of the ticket
- Ensuring the quality of ticket input is of a high standard
- Ensuring that key internal contacts are advised of any issues
- Responsible for reading, understanding, and complying with Company’s Information Security policies.
FORMAL EDUCATION AND TRAINING
- Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
- Industry or relevant business qualifications and accreditations would be desirable
- Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
- Ability to form close working relationships with the customer community, sub-contractors
- Excellent client-facing communications skills
- A Self-motivated team player with excellent interpersonal skills
- An outgoing individual willing to participate as part of a small and flexible team
- in European languages would be an advantage
- ITIL Foundation / ITIL v3 Foundation
- Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set
Key skills & Experience
- An experienced Communications professional with a broad background in telecommunications at an operational level.
- Recognition of the issues
KEY COMPETENCIES
- Customer Focused
- Relationship Building and Maintenance
- Decision-Making Ability
- Inspiring Communicator
- Initiating Action
- Personal Responsibility
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Ideapoke is a global, fast growing start-up with offices in Bengaluru, Bay Area, Tokyo and Shanghai. Our software, search and insights power the innovation agenda of the largest Fortune 500 and Global 2000 companies worldwide.
Our growth is powered by our people and their unwavering commitment to the company-wide vision, strong work ethic and an entrepreneurial do-it-all spirit. We push the boundaries and break existing thought processes with the strong belief that innovation amplifies success in every piece of work we do and by extension, amplifying the success of our clients.
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
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Develop and manage client portfolios.
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Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
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Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
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Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
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Highly organized and able to multi-task.
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Patient and active listener.
Passion for service.
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You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
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3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
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We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
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Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
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That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
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- Bachelors degree in English, Journalism or related field
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