Customer Support Executive

About

We were founded in the year 2015 with an entrepreneurial vision to bring a digital change in the B2B landscape of India. Now, with a team of 200+ people, bijnis is working towards transforming and digitizing the way manufacturing works in the unorganized Industries like Footwear, Apparel etc.

Key Competencies:

• 2+ years of experience in React-Native based app development is a must.
• Must have published at least 1 major React-Native app
• 2+ years of experience in building consumer facing Mobile Applications in React or React Native (Layouts, animations, etc.)

• Strong UX/UI design exposure and experience in making apps work intuitively and with pixel perfect interfaces.
• Good understanding of Design and Architecture Patterns
• Strong focus on app performance
• Sound knowledge of any type of mobile app development Native(android) or Hybrid.
• Good Experience of working in React Native and its supporting architectures.
• Proficient in JavaScript, CSS, HTML5
• Strong working experience with third-party dependencies and debugging dependency conflicts.
• Ability to quickly learn React Native with Redux.
• Ability to write clean code.
• Familiarity with version control management system (e.g. git)
• Knowledge of Scrum development and DevOps

• Good time management, interpersonal and communication skills, team player.

Roles/Responsibilities: 

• Work on React Native on the front end to develop Android/iOS Apps.
• Write JavaScript code in React native for the app logic. Write business logic using Reducers, Actions and Redux framework.
• Create Android/iOS specific UI for Mobile apps.
• Integrate with Native plugins or custom written plugins for specific platforms.
• Write Modular, organized and robust code.
• Write Unit tests for your code.

Mandatory skills:

• Good knowledge on Android SDK.
• Working experience in Kotlin.
• Workingexperience in JSON & XML Parsing
• Working experience back-end development, web connectivity, and database (SQLite)
  
  

Secondary Skills:

• Experience with Version Control System
• Experience with Bug Tracking

Added advantage if the candidate possess below skills.

• Bluetooth communication, BLE

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities :

Build relationships with prospective clients

Maintain consistent contact with existing clients

Manage sales pipeline

Analyse the market and establish competitive advantages

Track metrics to ensure targets are hit

Qualifications: Bachelor's degree

1+ years in B2B sales industry Experience in full sales cycle including deal closing

Demonstrated sales success

Strong negotiation skills

Strong communication and presentation skills

Industry Education Management Employment

Responsibilities

• Plan, develop and implement large-scale projects from conception to completion.
• Interface with clients and gather business requirements and objectives.
• Translate clients’ business requirements and objectives into technical applications and solutions.
• Understand and evaluate complex data models.
• Design, develop and implement new integration.
• Execute system development and maintenance activities.
• Develop solutions to improvise performance and scalability of systems.
• Mentor junior and mid-level engineers.

Minimum Requirements

• 3-5 years of relevant experience, working in Java related technologies.
• A Good Engineering or Masters degree from a reputed university
• Should have strong technical skills with a good grasp of OO concepts and design patterns

• Good knowledge of SQL database ( MySQL, Oracle, etc )
• Good understanding of frameworks like Spring, Hibernate, etc.
• Good understanding of spring boot and microservices.
• Exposure to AWS services - S3, SQS, Lambda, DynamoDB, API Gateway, etc.

Good to have

• Knowledge of No-SQL DBs like mongo, dynamoDB, etc.
• Knowledge of message brokers/queuing services like SQL, rabbitMQ, Kafka, etc.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

The ideal candidate should be a proactive individual with strong communication skills and a team player.

Should have hands-on experience in the following:

• He or she should have experience of at least 2 - 4 years in Java development.
• Hands-on experience in designing and developing applications using Java EE platforms and at least 2 - 4 years of experience on the same.
• Should have excellent in-depth knowledge on core java, JSP, servlets, and beans
• Experience in multi-threaded server-side Java programming
• Working knowledge of web services.
• Working knowledge on hibernate and springs framework.
• Experience in writing SQL queries.
• Should have worked in an SDLC environment.
• Good communication skills.
• Experience in working effectively within a team

What you need to have:

• Hands-on experience with various Microsoft technologies like .Net, ASP.Net, WCF, Web API, MVC SharePoint and/or Azure.
• Effective project and work-stream management.
• Strong understanding of Agile methodology and processes.
• Managing, mentoring and developing individuals into strong leads.
• Managing project effectively by defining milestones and schedules.
• Critically evaluating information gathered from multiple sources and reconciling conflicts.
• Interacting effectively with both technical and non-technical members on the team.
• Managing risks related to people, technology and processes.
• Ensuring adherence to standards and best practices.

Desired Profile:

• Minimum 10+ years of experience of shipping high quality software.
• Minimum 2 years’ experience of people management with proven track record of building and growing strong teams.
• Strong technical skills with computer science background or equivalent experience.
• Quick learner, ability to multi-task and work under pressure, and work with geographically distributed teams.
• Ability to influence management through presentations, written and verbal communication.
• Great leadership skills to work effectively with.
• Preferred candidates with valid US B1 visa and available to travel onsite at a very short notice.