Customer Support Executive Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- Excellent interpersonal and written and oral communication skills.
- Excellent computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English
- Office Work Location: Malad (East) Mumbai, Maharastra.
Subodh Popalwar
Software Engineer, Memorres
About Sai Floritech Pvt Ltd
About
Sai Floritech Pvt Ltd is a floral e-commerce company that is committed to helping customers celebrate the special moments of their life with flowers and all sorts of gifts. We are one of the best online flower delivery portals that offer a plethora of flowers, gifts and more. We deliver fresh-cut flowers of premium quality, handpicked and crafted by our florists and delivered right at the destination address of your near and dear ones. Our selection of flower bouquets and gift hampers cater to several special occasions for you and your loved ones at affordable prices. We strive to make your celebrations memorable by ensuring timely flower delivery for your close ones on their birthdays, wedding, anniversaries, and other special events of their life and yours.
We started blossoming like a flower shop online with the spirit of entrepreneurship. However, with the seed of motivation and innovation, we extended our hands into the business firmly and decided to enhance our gifting range to fruits, chocolates, cakes, luxury gifts, and more. As we head into the future, we aim to expand into even gifting products. Today, we are a dedicated enterprise that delivers flowers and gifts with professional service to various locations around the globe. With every order, we tend to execute the delivery as an assignment to grow and ensure exceptional service.
Know more about us here - https://www.flowersnfruits.com/about-us
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Job Responsibilities
- Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
- Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
- Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
- Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
- Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
- Prepare a business requirement document (BRD) for our customer’s business needs.
- Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
- Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
- Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
- Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
- Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
- Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
- Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
- Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
- Possessing excellent business application knowledge to enhance customer support.
- Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.
Required Skills
- Any knowledge or work experience in any of the famous ERP systems like Odoo, Oracle, Microsoft Dynamics, SAP, etc is a huge plus.
- Ability to understand different business operations, vertices and domains like Accounting, Sales, Purchase, Manufacturing, Logistics, Supply Chain, Procurements, Retail or e-Commerce, Wholesale Industry, etc and map them with our services and solutions in Odoo ERP.
- Critical thinker - An analytical approach to problem-solving
- Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
- Strong business judgment and common sense
- Master in Product Demonstrations
- Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)
- Ability to do multi-task, prioritize and manage time effectively
- Must have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
- Excellent phone etiquette and active listening abilities
Requirements
At least 5+ years of experience as a Product Designer, User Researcher or comparable role
- Bachelor's/Master's degree in Interaction/ Experience/ Visual/ Product design or related field
- Must have worked on large projects as an individual or in the team for mobile and web-based platforms
- Experience of working cross-functionally in agile framework with design, product management, and engineering
- Expertise in digital design tools (Figma, Invision, etc) and well-versed in design systems, pattern libraries, and
design methodologies.
- Good command over visual design and knowledge of the design process
- Portfolio of previous work must be presented incorporating product/design/sketches that demonstrate an
understanding of design thinking, wireframing, interaction design, visual design, and best practices.
Roles and responsibilities
Candidate should be able to manage cross-functional products
- Candidate should be responsible for research and discovery of assigned product verticals
- creating user journey, user persona, user scenarios, user stories, page flows, and document them and share with
experience designers, PMs, and engineers.
- design and develop design thinking for assigned projects and uplift associate designers skills
- Candidate should be able to manage and execute interface design for assigned product verticals
- visualize and prototype ideas to communicate concepts, conveying design ideas via sketches, wireframes, hi-
fidelity mockups, prototypes, and/or animations
- design and develop design system for assigned projects and uplift associate designers skills
- communicate with associates designers to convert ideas into high fidelity design
- Candidate should be able to manage and execute usability testing of assigned product vertical
- conduct usability testing and responsible for writing interview scripts.
Vice President (Product Management) - Y Combinator backed Shopify-like platform
About Merito :-
- Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities.
- We are working with the mission to change the way hiring is done.
- The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About Our Client :
- Our client is headquartered in California and Y Combinator backed Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, artists etc.) to launch, manage and grow their business online.
- Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, they are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED). The company is founded by alumni from top IITs, IIMs, BITS, Yale including ex-entrepreneurs and from firms such as BCG, Hike, Dunzo and P&G.
- Since the launch of its first version in December 2020 they have grown 25X. Creators have earned more than $1 Million since launch through the platform.
- We have just closed our series A (yet to announce) and are looking to build out our leadership team across functions.
Job Description :-
Here we're shaping the future of the creator economy to realize our dream of creating a world with no boring jobs.
We are looking for an experienced Vice President, Product Management to lead and own our Product strategy and execution to drive our business goals. As our VP, Product, you will lead the product management team to determine priorities across PODs, develop the product roadmap, and lead its execution, in partnership with our Product Development, Engineering, Sales and Marketing teams.
Our work environment is fast-paced, with a collaborative atmosphere. We are passionate about delivering innovations that empower Creators to become Entrepreneurs and realize their full potential. We are looking for a Product leader to bring in and instill a philosophy for how we work and deliver world-class products.
Our Product Management team's core mission is to delight customers resulting in Product Led Growth. We obsessively seek to understand customers' perspectives, have a bias toward data-driven action, and can break down complex problems into steps that drive product roadmaps. Product managers also serve as product owners, leading product teams and driving cross-functional collaboration on a day-to-day basis.
We value the following traits in our product management leaders:
- Stewards: We put the needs of our customers and our business ahead of our own egos
- Leaders: We lead by example, inspiring and motivating those around us
- Hi-Lo: We are both strategic and hands-on, detail-oriented when necessary.
- Generalists: We are equally comfortable working on all parts of the product stack
- Evidence-driven: We base our ideas on data and measure the results of those ideas.
- Resource-aware: We are resource-efficient in everything we do.
Responsibilities :-
- Lead and evangelize as we execute on our product vision and product strategy across the company
- Set up processes that ensure smooth coordination between the Product team with other teams
- Drive growth product initiatives to existing services
- Review business and product results regularly with leadership, suggesting changes to the business or product plans.
- Manage, motivate, coach, and develop a team of product managers.
- Coordinate roadmaps across teams
- Manage requirement and design reviews
- Collaborate with cross-functional peers to solve complex problems.
Requirements :-
- Passion and alignment with our core vision of A world with no boring jobs
- 3+ years product management experience, ideally with previous VP-level responsibilities
- Work history in both core product development (e.g. product/market fit) and growth product initiatives (e.g. SEO, funnel optimization)
- Consumer SaaS product experience as well as experience in one of the following areas: E- Commerce and E-Learning, digital content and community.
- Experience with SEO, growth product execution, content strategy development
Kubernetes
Docker
Amazon Web Services (AWS)- 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code.
- Advanced Linux system administration abilities.
- Real-world experience managing large-scale AWS or GCP environments. Multi-account management a plus.
- Experience with managing production environments on AWS or GCP.
- Solid understanding CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus.
- Experience on any configuration management tools like Ansible, Puppet or Chef is a must.
- Experience in any one of the scripting languages: Shell, Python, etc.
- Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must.
- Solid understanding of SSL and DNS.
- Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc.
- Basic understanding of networking concepts.
- Always adhere to security best practices.
- Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.
- Knowledge on managing and running DBs (MySQL/MariaDB/Postgres) will be an added advantage.
What you get to do
- Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments
- Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues
- Continuously improve Conviva SaaS services and infrastructure for availability, performance and security
- Implement security best practices – primarily patching of operating systems and applications
- Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers.
- Participate in 12x7 on-call rotations
- Work with third party service/support providers for installations, support related calls, problem resolutions etc.
.NETProfile Summary: The Software Engineer - Full Stack is responsible for software development as a member of a project team. He/she works closely with subject matter experts, business analysts, quality analysts, and others to design, develop, and test software solutions to business problems.
Responsibilities:
- Solve problems of considerable scope and complexity.
- Designing, coding (at least 80%), debugging and optimizing both frontend and backend components as well as internal tools, such as configuration management and development/test environments.
- Help select and incorporate new tools and methods.
- Work closely with project, application, and enterprise architects to develop solutions.
- Drive the continuous evolution of best practices within the development team.
- Identify and recommend where increased automation, performance enhancements, application enhancements and quality enhancements may be incorporated.
- Balance customer and business needs to design, develop, test, and deliver against timelines.
- Contribute to architecture and code design, estimates, code reviews, and documentation to ensure top quality software.
- Keeps current with emerging technologies and technological developments within the industry.
- Monitors and evaluates competitive applications and products.
- Reviews current practices relevant to the solution of assigned projects.
- Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
- Be a talent multiplier that motivates the team around them to excel and perform well.
- Other duties as assigned.
Requirements:
- Bachelor's Degree - Computer Science, Management Information Systems, or related field.
- 3-5 years of software development experience.
- Experience in lieu of education: Two years of experience for every year of formal education required. Application development experience using. NET, C#, . NET Core, SQL Server, CSS, and other web development technologies.
About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- Analyze customer expectations and data to share an expected completion time.
- To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
- Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
- Keep current on product releases and updates
Desired candidate profile:
- Proven data entry or Migration work experience will be an asset
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
Expectations from the candidate:
- 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
- Resolve processing migration problems working with the technical team
- Pay attention to detail to maintain Data accuracy
- Self Motivated and willing to excel in strict /short deadline
- Have the ability to multitask as needed and time management skills
- Must be comfortable working during night shifts.
NodeJS (Node.js)
Javascript
Vue.js
React.jsWe are looking for a driven, talented full-stack developer, obsessed with coding to join our development team. We have been called the hottest SaaS startup in the interior design space many times, so if you join us, you’ll have the rare opportunity to build a product like Canva from scratch! Not just that, you’ll get to learn various exciting technologies that power products like Figma.
So if you’re smart, curious about new digital technologies, and moonstruck about the quality of your code: You have a love-hate relationship with code bugs – you hate to see them, but if they do pop up once in a while, you are amazingly efficient at throwing them out of your code, with love. - this job is yours!
Requirements:
- 3 years experience on MongoDB, Express, VueJs/ react.js and NodeJs(MEVN stack)
- Hands-on with JavaScript with detailed knowledge of browser peculiarities
- working experience on Node.js/Python/Java, on the server; Express JS; MongoDB and VueJs/react.js/NuxtJs on client side.
Oh and just like everyone else, we love bonuses too. Any work experience in the below would be a sweet add on:
- Experience with cloud technologies such as AWS
- Creating robust and secure RESTful web services in XML and JSON, JavaScript, jQuery
React Native
MongoDB
Java
Follow CutshortSubodh Popalwar
Software Engineer, Memorres