Customer Support Executive

Note: We are looking for immediate joiners with 6+ years of experience.

Job Description

UnicornisAI is seeking a Senior Data Scientist with expertise in chatbot development using Retrieval-Augmented Generation (RAG) and OpenAI. This role is ideal for someone with a strong background in machine learning, natural language processing (NLP), and AI model deployment. If you are passionate about developing cutting-edge AI-driven solutions, we’d love to have you on our team.

Key Responsibilities

- Design and develop AI-powered chatbots using Retrieval-Augmented Generation (RAG), OpenAI models (GPT-4, etc.), and vector databases

- Build and fine-tune large language models (LLMs) to improve chatbot performance

- Implement document retrieval and knowledge management systems for chatbot responses

- Optimize NLP pipelines and model performance using state-of-the-art techniques

- Work with structured and unstructured data to enhance chatbot intelligence

- Deploy and maintain AI models in cloud environments such as AWS, Azure, or GCP

- Collaborate with engineering teams to integrate AI solutions into products

- Stay updated with the latest advancements in AI, NLP, and RAG-based architectures

Required Skills & Qualifications

- 6+ years of experience in data science, AI, or a related field

- Strong knowledge of RAG, OpenAI APIs (GPT-4, GPT-3.5, etc.), LLM fine-tuning, and embeddings

- Proficiency in Python, TensorFlow, PyTorch, and other ML frameworks

- Experience with vector databases such as FAISS, Pinecone, or Weaviate

- Expertise in NLP techniques such as Named Entity Recognition (NER), text summarization, and semantic search

- Hands-on experience in building and deploying AI models in production

- Knowledge of cloud platforms like AWS Sagemaker, Azure AI, or Google Vertex AI

- Strong problem-solving and analytical skills

Nice-to-Have Skills

- Experience with MLOps tools for model monitoring and retraining

- Understanding of prompt engineering and LLM chaining techniques

- Exposure to LangChain or similar frameworks for RAG-based chatbots

Location & Work Mode

- Open to remote or hybrid work, based on location

Interested candidates can email their resumes to Sachin at unicornisai.com

Power BI Developer(Azure Developer )

Job Description:

Senior visualization engineer with understanding in Azure Data Factory & Databricks to develop and deliver solutions that enable delivery of information to audiences in support of key business processes.

Ensure code and design quality through execution of test plans and assist in development of standards & guidelines working closely with internal and external design, business and technical counterparts.

Desired Competencies:

• Strong designing concepts of data visualization centered on business user and a knack of communicating insights visually.
• Ability to produce any of the charting methods available with drill down options and action-based reporting. This includes use of right graphs for the underlying data with company themes and objects.
• Publishing reports & dashboards on reporting server and providing role-based access to users.
• Ability to create wireframes on any tool for communicating the reporting design.
• Creation of ad-hoc reports & dashboards to visually communicate data hub metrics (metadata information) for top management understanding.
• Should be able to handle huge volume of data from databases such as SQL Server, Synapse, Delta Lake or flat files and create high performance dashboards.
• Should be good in Power BI development
• Expertise in 2 or more BI (Visualization) tools in building reports and dashboards.
• Understanding of Azure components like Azure Data Factory, Data lake Store, SQL Database, Azure Databricks
• Strong knowledge in SQL queries
• Must have worked in full life-cycle development from functional design to deployment
• Intermediate understanding to format, process and transform data
• Should have working knowledge of GIT, SVN
• Good experience in establishing connection with heterogeneous sources like Hadoop, Hive, Amazon, Azure, Salesforce, SAP, HANA, API’s, various Databases etc.
• Basic understanding of data modelling and ability to combine data from multiple sources to create integrated reports

Preferred Qualifications:

• Bachelor's degree in Computer Science or Technology
• Proven success in contributing to a team-oriented environment

• Minimum 1-3 year of experience in sales, business development
• Having good knowledge of software sales
• Ability to demonstrate & present CRM & other software to prospect & provide full fledge training to them.
• Responsible for IT Sales(software) for B2B
• 2 Year of experience in B2B sales.
• Generate leads through various marketing activities such as cold calling, references and various online sources
• Client meetings with Negotiation closure

Responsibilities

• Manage the relationship with the CXO level at the client side.
• Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients
• Manage relationships at various levels at client-side and ensure the business growth of Lentra by cross-selling its products
• Effectively work with various delivery teams and track the adherence of committed timelines
• Ensuring customer satisfaction and handling client communication including weekly status calls.
• Project estimation and handling pre-sales call when required

Candidate requirements

• Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client)
• Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts
• Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
• Experience in managing change requests and prioritization in a fast-changing environment.
• Excellent understanding of process management, improvement practices, change management process, operation services.
• Experience managing multiple clients
• Good communication and negotiation skills.
• Excellent articulation skills and should be a master of proactive communication
• Should act as an efficient bridge between the client and the delivery team
• Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation\
• Candidates from premier institutes are preferred.
• 30% travel time will be required.

Location & commitments

• This is a Permanent Opportunity.
• 
  
• Job Location is Chennai

About Our Client

Our client is a Currency Exchange in India. Built with user experience and security in mind, Our Client provides instant fiat to crypto conversions with zero fees, so that users can have access to a diverse suite of financial products and services that are backed by industry-leading security processes and insurance protection. Our Client aims to be the global gateway to cryptocurrencies. Its proprietary liquidity aggregation model provides its users with access to liquidity from leading global crypto exchanges. Our Client is recognized and awarded for its contribution to the Indian emerging tech space.

Why Our Client?

Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more.


As a Front End Developer - Angular, you do all of the above and more. You make a difference.

What will I do?

• Delivering a complete front end application
  • Ensuring high performance on mobile and desktop
  • Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
  • Coordinating the workflow between the graphic designer, the HTML coder, and yourself
  • Cooperating with the back-end developer in the process of building the RESTful API
  • Communicating with external web services
  • Ensure high-quality graphic standards and brand consistency
  • Stay up-to-date on emerging technologies
  • Write functional requirement documents and guides

What skills should I have?

- Must have 2+ years of experience in frontend development with an internet startup.
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Proficiency with JavaScript and HTML5
- Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Creating custom, general use modules and components which extend the elements and modules of core Angular
- Ability to understand business requirements and translate them into technical requirements

Role Objectives 

• Participate in complex design and software development tasks within an appropriate schedule, task, and quality guidelines set in conjunction with the Senior Platform Specialists and Platform Architect  

• Hands-on development and implementation of solutions including configuration of our platform components and custom development 

• Tasks associated with testing and documentation of solution implemented 

Academic Qualification
B.E/B.Tech/MCA in computer science Engineering or a related field. 

Experience Profile  

4 to 10 years of experience in development or platform implementations. 

Required Technical Skillset for Java Development
Java/J2EE, HTML, CSS. JavaScript, SQL, Servlets, Spring Boot, Hibernate, Web services, SOAP, Restful API

Good to have:
Knowledge in Liferay themes & hooks, Ant, Maven, CI/CD, AWS/GCP/Azure, Docker experience 

Must be capable of coding and unit testing their own code
Team player with good interpersonal skills
Should have strong analytical skills                                                     
Good communication skills
Capable of juggling several priorities and delivering results on time in a high-pressure, dynamic environment.

Requirements:

• Energetic self-starter, with a desire to work in a startup environment.
• Proficient in advanced Java programming skills.
• Expert in Application development cloud/on premise end to end. Middle layer, DB layer.
• Nice to have understanding on MQ and DB
• Good hands on in Complex Event Processing systems.
• Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time.
• Real world experience working with large datasets and NoSQL database technologies
• Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)
• Experience developing RESTful APIs for complex data sets
• Knowledge of container based development & deployment (e.g. Dockers, rkt)
• Expertise in software security domain, a plus

• Professional cold calling to convert suspect lead to prospect quality lead.
• Schedule business development meetings with prospective clients Email company profiles to prospective clients.
• Call on leads.
• Promote company services features with precise presentation and identify client requirements in the meeting.
• Share email quotation and the rate bifurcation.
• Ensuring adherence to SGB levies and Guidelines.
• Rapport building, Convincing and negotiating, and a strong follow-up to confirm the business with the client.
• Update new client details in the system and share them with the team.