Customer Support Executive

MUST-HAVES: 

• Machine Learning + Aws + (EKS OR ECS OR Kubernetes) + (Redshift AND Glue) + Sage maker
• Notice period - 0 to 15 days only 
• Hybrid work mode- 3 days office, 2 days at home

SKILLS: AWS, AWS CLOUD, AMAZON REDSHIFT, EKS

ADDITIONAL GUIDELINES:

• Interview process: - 2 Technical round + 1 Client round
• 3 days in office, Hybrid model. 

CORE RESPONSIBILITIES:

• The MLE will design, build, test, and deploy scalable machine learning systems, optimizing model accuracy and efficiency
• Model Development: Algorithms and architectures span traditional statistical methods to deep learning along with employing LLMs in modern frameworks.
• Data Preparation: Prepare, cleanse, and transform data for model training and evaluation.
• Algorithm Implementation: Implement and optimize machine learning algorithms and statistical models.
• System Integration: Integrate models into existing systems and workflows.
• Model Deployment: Deploy models to production environments and monitor performance.
• Collaboration: Work closely with data scientists, software engineers, and other stakeholders.
• Continuous Improvement: Identify areas for improvement in model performance and systems.

SKILLS:

• Programming and Software Engineering: Knowledge of software engineering best practices (version control, testing, CI/CD).
• Data Engineering: Ability to handle data pipelines, data cleaning, and feature engineering. Proficiency in SQL for data manipulation + Kafka, Chaos search logs, etc. for troubleshooting; Other tech touch points are Scylla DB (like BigTable), OpenSearch, Neo4J graph
• Model Deployment and Monitoring: MLOps Experience in deploying ML models to production environments.
• Knowledge of model monitoring and performance evaluation.

REQUIRED EXPERIENCE:

• Amazon SageMaker: Deep understanding of SageMaker's capabilities for building, training, and deploying ML models; understanding of the Sage maker pipeline with ability to analyze gaps and recommend/implement improvements
• AWS Cloud Infrastructure: Familiarity with S3, EC2, Lambda and using these services in ML workflows
• AWS data: Redshift, Glue
• Containerization and Orchestration: Understanding of Docker and Kubernetes, and their implementation within AWS (EKS, ECS)

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

Job Title: Textile Designer – Home Furnishings

Location: Gurgaon, India

Experience Required: 5+ years in home furnishing textile design

Industry: Home Furnishing Export House

Reporting To: Head of Design / Creative Director

Job Overview:

We are seeking a highly creative and detail-oriented Senior Textile Designer with a strong background in home furnishing, especially in surface embroidery techniques, to join our Gurgaon-based export house. The ideal candidate will have direct experience working with US buyers such as TJ Maxx, understanding their design sensibilities, quality expectations, and market trends.

Key Responsibilities:

• Lead the design and development of home textile products including cushions, throws, bed linens, table linens, curtains, etc.
• Create innovative and commercially viable embroidery-based surface designs and techniques (machine, hand, applique, etc.)
• Interpret buyer mood boards and trends to develop seasonal collections tailored for US retail clients like TJ Maxx, Marshalls, etc.
• Develop and present concept boards, color palettes, and material stories aligned with buyer expectations.
• Collaborate with merchandisers and sampling teams to ensure design execution aligns with quality and cost parameters.
• Coordinate with buyers and their representatives for product development feedback and approvals.
• Research and analyze international home décor trends, color forecasts, and textile innovations.
• Mentor and guide junior designers as needed within the design team.

Qualifications & Skills:

• Bachelors/Masters degree in Textile Design, Fashion Design, or a related field.
• Minimum 5 years of hands-on experience in the home furnishing export industry, with a focus on US markets.
• Strong knowledge and technical skills in surface embroidery design and development.
• Proficient in Adobe Suite (Photoshop, Illustrator), CAD, and hand sketching.
• Prior experience handling accounts like TJ Maxx, HomeGoods, Target, or similar US retail buyers is highly preferred.
• Excellent understanding of fabric types, trims, stitching, and embellishment techniques.
• Strong communication and presentation skills.
• Ability to manage multiple design projects in a fast-paced environment.

mail updated resume with portfolio link-

email: etalenthire[at]gmail[dot]com

satish: 880 27 49 743

1. Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
   
2. Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
   
3. Health insurance for you and your family

Database Architect & Engineer

Work Mode - Work from Home

Experience Required - 5+ Years

Immediate joiners are preferred.

Job description

Seeking a seasoned Database Architect with expertise in Oracle and/or PostgreSQL, system wide migrations, and complex query creation and optimization. The ideal candidate should have at least 5 years of experience in database management and be able to work independently. Key responsibilities include defining a schema for a new product, managing and maintaining databases, planning and executing system wide migrations, creating and optimizing complex queries, ensuring the security and integrity of the database, and providing training and support to team members. This role requires excellent communication and problem-solving skills, as well as a strong understanding of database architecture, design, and security.

Responsibilities:

- Design, implement, and maintain Oracle and PostgreSQL databases

- Expert in ETL tools, data integration, and migration processes

- Create and optimize complex SQL queries for performance and efficiency

- Develop and refine database functions, procedures, and packages

- Analyze and troubleshoot database performance issues, implementing tuning solutions

- Ensure database architecture aligns with application needs and best practices

- Collaborate with development teams on data models and database design

- Provide documentation, training and support to other team members

- Assure quality, security and compliance requirements are met as part of projects

delivery

Qualifications:

- 5+ years of experience with Oracle and/or PostgreSQL

- Experience in designing database schemas from scratch

- Experience with documentation such as ERDs and DB Relations

- Experience with system wide migrations

- Strong understanding of database architecture and design

- Experience with complex query creation and optimization

- Experience with performance tuning and troubleshooting

- Strong understanding of database security

- Experience with database backup and recovery

- Excellent communication and problem-solving skills

- Bachelor's degree in Computer Science or related field is a plus

- Experience in development of SaaS enterprise scale product

- Experience in working with globally distributed teams following Agile methodology

and Scrum.

- Experience in working with modern CI/CD tools and related ecosystem of

applications - uDeploy, Jenkins, Artifactory, Maven etc.

- Experience using source control tools like Git, SVN etc.

This person MUST have:

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Strong knowledge of Go programming language, paradigms, constructs, and idioms
• Knowledge of common Goroutine and channel patterns
• Experience with the fullsite of Go frameworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.
• Go’s templating language
• Go’s code generation tools,such as Stringer
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools(such as Git, SVN, and Mercurial)

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone. .

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.