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ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Responsibilities:

* Collaborate with cross-functional teams on project requirements and deliverables.

* Design, develop, test & maintain software using MERN stack, React.js, React Native & Node.js.

Position-Tech Lead

Experience: 8-10

Job Location: Pune 

We are seeking a highly skilled Tech Lead with strong expertise in Java, microservices architecture, and cloud-native application development. The ideal candidate will bring hands-on leadership experience in designing scalable solutions, guiding development teams, and collaborating with DevOps engineers on OpenShift (OCP) platforms. This role requires a blend of technical leadership, solution design, and delivery ownership.

Key Responsibilities

Lead the design and development of Java / Spring Boot based microservices in a cloud-native environment.

Provide technical leadership to a team of developers, ensuring adherence to coding, security, and architectural best practices.

Collaborate with architects and DevOps engineers to deploy and manage microservices on Red Hat OpenShift (OCP).

Oversee end-to-end delivery including requirement analysis, design, development, code review, testing, and deployment.

Define and implement API specifications, integration patterns, and microservices orchestration.

Work closely with DevOps teams to integrate CI/CD pipelines, containerized deployments, Helm, and GitOps workflows.

Ensure application performance, scalability, and reliability with proactive observability practices (Grafana, Prometheus, etc.).

Required Skills & Qualifications

8-10 years of proven experience in Java application development with at least 4+ years in microservices architecture.

Strong expertise in Spring Boot, REST APIs, JPA/Hibernate, and messaging frameworks (Kafka, RabbitMQ, etc.).

Hands-on experience with containerization (Docker) and orchestration (OpenShift/Kubernetes).

Familiarity with OCP DevOps practices including CI/CD (ArgoCD, Tekton, Jenkins), Helm, and YAML deployments.

Good understanding of observability stacks (Grafana, Prometheus, Loki, Alertmanager) and logging practices.

Solid knowledge of cloud-native design principles, scalability, and fault tolerance.

Exposure to security best practices (OAuth, RBAC, secrets management via Vault or similar). 

We are seeking a dynamic and dependable Process Executive to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations.

Responsibilities

Answer and make calls to assist customers with their service requests.

Confirm and record accurate details such as service type, customer location, and contact information.

Allocate tasks to service providers based on availability and capability.

Monitor ongoing jobs to ensure timely completion and a positive customer experience.

Communicate updates, timelines, and resolutions clearly to customers and partners.

Update internal systems with accurate, real-time notes and job status.

Escalate delays, issues, or cancellations to supervisors as needed.

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

We are seeking a skilled React Native Developer to join our development team in Noida. As a React Native Developer, you will be responsible for designing, developing, and maintaining high-quality mobile applications using the React Native framework. You will work closely with cross-functional teams to deliver outstanding mobile solutions.

Responsibilities:

• Develop and maintain mobile applications using React Native for iOS and Android platforms.
• Collaborate with designers and backend developers to implement intuitive user interfaces and ensure seamless user experiences.
• Write clean, efficient, and maintainable code, following coding standards and best practices.
• Integrate third-party libraries and APIs to enhance application functionality.
• Conduct thorough testing and debugging to identify and resolve any issues or bugs.
• Stay updated with the latest industry trends, technologies, and best practices in mobile application development.
• Collaborate with backend developers to ensure smooth integration of server-side logic.
• Participate in code reviews and provide constructive feedback to team members.

Requirements:

• 2-5 years of professional experience in mobile application development.
• Strong proficiency in React Native framework and JavaScript.
• Good understanding of mobile app development concepts, including UI/UX design principles and mobile-specific considerations.
• Experience with RESTful APIs and asynchronous programming.
• Familiarity with version control systems, such as Git.
• Knowledge of mobile app performance optimization techniques.
• Strong problem-solving and debugging skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Bachelor's or Master's degree in Computer Science or a related field.

Preferred Skills:

• Have practical experience on deploying an app on "Play store"

Backend Developer 

About Us

It is a stealth mode startup founded by IIT/NIT alumni who held leadership positions in companies like MindTickle and Browserstack. We have a grand vision of disrupting how companies buy and sell from each other. We are working with early customers to build an enterprise-grade product that will be GA this year. It is backed by tier 1 VCs and angel investors from India and Silicon Valley.

Job Description

We are looking for a Backend Engineer to work closely with the founding team. We are looking for a developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities

1. Develop platform and infra stack from scratch
2. Writing reusable, testable, and efficient code
3. Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
4. Optimize application for maximum speed and scalability.
5. Implementation of security and data protection
6. Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
7. Developing ideas for new programs, products, or features by monitoring industry developments and trends.
8. Recording data and reporting it to proper parties, such as clients or leadership.
9. Participating in continuing education and training to remain current on best practices, learn new technologies, and better assist other team members.
10. Taking lead on projects, as needed.

Technology Skills

1. Proven work experience as a NodeJs Backend developer and frameworks available with it like Express, Apollo Graphql. Typescript knowledge is a plus
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Hands-on with various Infrastructure pieces like databases, message queues/brokers
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools.
6. Implementing automated testing platforms and unit tests
7. Proficient understanding of code versioning tools, such as Git
8. Integration of multiple data sources and databases into one system.
9. Prior experience of the AWS cloud, knowledge about the Salesforce environment is a plus.
10. Excellent project and time management skills.

Soft Skills

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

Location: Pune

Candidate profile : 3-6 years of experience in Backend Development

• Positive personality
• Excellent communication skills
• Fluency in English