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Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Prepare 2D and 3D drawings using CAD software as per customer requirements.

2) Update and revise drawings as per design changes.

3) Ensure accuracy, clarity, and completeness of drawings and documentation.

4) Maintain proper drawing records, version control, and file organization.

5) Collaborate with sales and production teams to ensure designs are feasible and aligned with manufacturing standards.

6) Support senior draughtsmen or engineers in day-to-day design and documentation tasks.

Skills Required:

1) Proficiency in AutoCAD, SolidWorks, or other CAD design software.

2) Strong understanding of engineering drawings, dimensions, and tolerances.

3) Good attention to detail and ability to follow technical instructions.

4) Strong communication and teamwork skills.

5) Willingness to learn and adapt to new tools and processes.

Qualifications:

• 10+ years native mobile development (iOS Swift + Android Kotlin)

• Proven experience building mission-critical, offline-first applications

• Deep understanding of mobile architecture patterns (MVVM, Clean Architecture)

• Expert-level API integration and data synchronization strategies

• Experience with emergency services, healthcare, or field operations software (preferred)

• Strong debugging, performance optimization, and memory management skills

• Demonstrated leadership in establishing mobile development best practices

TECHNICAL EXPERTISE:

• iOS: Swift 5.x, SwiftUI/UIKit, CoreData, CoreLocation, Background Tasks

• Android: Kotlin, Jetpack Compose, Room, WorkManager, Location Services

• Tools: Xcode, Android Studio, Git, Figma, Firebase, TestFlight/Play Console

• CI/CD: Fastlane, GitHub Actions, or similar automation tools

• APIs: RESTful services, JSON parsing, authentication/authorization

• Testing: XCTest, Espresso, automated UI testing frameworks

Responsibilities:

CORE RESPONSIBILITIES:

• Architect mobile applications for First Due's emergency response platform serving Fire and

EMS agencies nationwide

• Lead mobile development initiatives for the Hyderabad development center

• Design offline-first architectures ensuring reliability in low-connectivity emergency

scenarios

• Collaborate with cross-functional teams across US and India time zones

• Establish mobile CI/CD pipelines, coding standards, and quality assurance processes

• Mentor developers on mobile best practices and First Due's technology stack

• Drive sprint planning, velocity tracking, and technical roadmap for mobile development

• Ensure HIPAA compliance and data security for patient care reporting features

Work Location: Hyderabad, India

Work mode: Work From Office

Senior Dotnet Fullstack Developer

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI.  We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1.     Best Place to Work 2023 by Great Place to Work®

2.     Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3.     NASSCOM Emerge 50 Award in 2014

4.     Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5.     Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

• Programming Languages: C#, TypeScript, JavaScript
• Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture
• Databases: SQL Server, NoSQL
• Cloud Platform: Microsoft Azure
• Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation
• Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development
• Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

• ·      Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• ·      6+ years of experience.
• ·      Proven experience delivering high-quality web applications.

Mandatory Skills

• ·      Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.
• ·      Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.
• ·      ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript 
• ·      Net web apps and long running jobs 
• ·       Sql server or any databases, working with large datasets, performance management 
• ·      API integration, authentication and authorization implementation 
• ·      Azure services, web apps, function apps, keyvalut, logging, Application gateways, blob storage etc
• ·       Azure devops
• ·      SSO with Microsoft Entra
• ·      Architecture and design exp using above tech stack

Preferred Skills (Nice to Have):

• ·      Self – Starter with solid analytical and problem- solving skills.
• ·      Willingness to work extra hours to meet deliverables.
• ·      Understanding of Agile/Scrum Methodologies.
• ·      Exposure to cloud platform like AWS/Azure

Why join us?

• ·      Work with a passionate and innovative team in a fast-paced, growth-oriented environment.
• ·      Gain hands-on experience in content marketing with exposure to real-world projects.
• ·      Opportunity to learn from experienced professionals and enhance your marketing skills.
• ·      Contribute to exciting initiatives and make an impact from day one.
• ·      Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

•         i.           Open Door Policy: Encourages open communication and accessibility to management.
•       ii.           Open Office Floor Plan: Fosters a collaborative and interactive work environment.
•     iii.           Flexible Working Hours: Allows employees to have flexibility in their work schedules.
•     iv.           Employee Referral Bonus: Rewards employees for referring qualified candidates.
•       v.           Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

•         i.           Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
•       ii.           Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

•         i.           GMC and Term Insurance: Offers medical coverage and financial protection.
•       ii.           Health Insurance: Provides coverage for medical expenses.
•     iii.           Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

•         i.           Company-sponsored family events: Creates opportunities for employees and their              families to bond.
•       ii.           Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
•     iii.           Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

•         i.           Company-sponsored outings: Organizes recreational activities for employees.
•       ii.           Gratuity: Provides a monetary benefit as a token of appreciation.
•     iii.           Provident Fund: Helps employees save for retirement.
•     iv.           Generous PTO: Offers more than the industry standard for paid time off.
•       v.           Paid sick days: Allows employees to take paid time off when they are unwell.
•     vi.           Paid holidays: Gives employees paid time off for designated holidays.
•    vii.           Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

•         i.           L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
•       ii.           Mentorship Program: Offers guidance and support from experienced professionals.
•     iii.           Job Training: Provides training to enhance job-related skills.
•     iv.           Professional Certification Reimbursements: Assists employees in obtaining professional            certifications.
•       v.           Promote from Within: Encourages internal growth and advancement opportunities.

What We’re Looking For

• 4+ years of backend development experience in scalable web applications.
• Strong expertise in Python, Django ORM, and RESTful API design.
• Familiarity with relational databases like PostgreSQL and MySQL databases
• Comfortable working in a startup environment with multiple priorities.
• Understanding of cloud-native architectures and SaaS models.
• Strong ownership mindset and ability to work with minimal supervision.
• Excellent communication and teamwork skills.

• Deep understanding of Django and DRF
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

JellyBean is looking for a Digital Marketing Specialist. The Job Responsibilities would include the following :

1.Driving Performance Marketing through social media and customer acquisition channels.

2.Optimising the conversion funnel for specific traffic sources, campaigns, user segments etc.

3.Planning and executing viral marketing campaigns across clients various digital marketing platforms.

4.Supervising content for all platforms.

5.Working on design and content aspect of online assets.

6.Using A/B Testing 

7.Judging the effectiveness of campaigns to suggest insights, recommendations and scope of improvement.

8.Generating fortnightly and monthly reports on digital marketing portfolio.

9.Creating backlinks using SEO and other off-page SEO activities.

10.Tracking links and building SEO reports.

11.Experience in Guest Blogging, prospecting and outreach.

12.Monitoring of website performance indicators.

Job Requirements :

1.Having a strong knowledge of Digital Marketing Tools 

2.Good Knowledge of Web Analytics Tool and Campaign Management Tools

3.Command over Email Marketing Tools such as Mail Chimp.

4.Experience with Social Media Marketing and Viral Marketing Techniques and Tactics.

Qualification : Any Graduate / Post Graduate 

Experience : 3 to 5 Years

Salary : As Per Industry Standards