- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Good Convincing Skills.
- Good communication and interpersonal skills interactive communication.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
- Proficiency in English is Mandatory.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title : Technology Strategy and Reporting Specialist
Total Experience : 8+ Years
Relevant Experience : Minimum 3 years of experience in Strategic technology planning and reporting.
Location : Remote, Anywhere in India
Job Type : Full Time
Job Overview :
We are seeking a Technology Strategy and Reporting Specialist to lead the development of strategic dashboards, quarterly board reports, and executive-level communications.
The ideal candidate will bridge the gap between technical insights and business strategy, delivering high-impact reports that drive executive decision-making and organizational performance.
Mandatory Skills :
Power BI or Tableau, Advanced Excel, Executive Reporting, Data Analysis, Strategic Dashboarding, IT KPIs, Storytelling, and Communication Skills
Key Responsibilities :
- Quarterly Board Reporting : Deliver structured, governance-aligned technology reports with KPIs, risk assessments, and strategic recommendations for executive leadership and the board.
- Dashboard Development : Build and manage executive dashboards using tools like Power BI/Tableau to showcase real-time performance and strategic metrics.
- Executive Storytelling : Create polished narratives and presentations that translate technical data into compelling business insights.
- Data Analysis & Insights : Analyze performance data, market trends, and technology strategies to identify actionable insights and business opportunities.
- Reporting Framework : Standardize reporting templates, processes, and governance models to ensure consistent, high-quality outputs.
- Technology Performance Monitoring : Track initiative outcomes, ROI, and budget adherence with scorecards and strategic alignment reports.
Desired Experience :
- 3+ Years in business intelligence, strategic reporting, or executive communication.
- Hands-on experience with dashboard tools (Power BI, Tableau, Excel).
- Strong understanding of IT performance metrics and KPIs.
- Proven record of creating board-level/C-suite presentations.
Qualifications :
- Bachelor's in Business Analytics, Computer Science, Information Systems, Engineering, or related field (Master’s preferred).
- Certifications such as PMP, Power BI, Tableau, or Six Sigma are a plus.
Python
PostgreSQLOverview:
We're looking for a Full Stack Developer with strong backend expertise who can build,
manage, and scale AI-driven products end to end. You'll play a critical role in designing
scalable architectures, optimizing performance and cost, and building robust AI and agentic
systems.
Responsibilities
1. Architect and build scalable backend systems using FastAPI, PostgreSQL, and Redis.
2. Design, develop, and maintain AI-driven applications, integrating multiple LLMs, APIs,
and agentic frameworks.
3. Implement vector databases (pgvector, Qdrant, etc.) for RAG and AI memory systems.
4. Orchestrate multi-agent AI systems with LangChain/LangGraph, including function
calling, agent collaboration, and monitoring.
5. Build and integrate RESTful APIs for frontend and external use.
6. Manage DevOps workflows, including CI/CD, cloud deployments (AWS/GCP), server
scaling, and logging/monitoring (Sentry).
7. Optimize application cost, latency, and reliability, balancing speed with LLM call
efficiency and caching strategies.
8. Collaborate with product, design, and AI teams to translate business requirements into
high-performing tech.
9. Maintain documentation and ensure code quality with tests, reviews, and async-first
architecture.
10. Contribute to frontend development (React + TypeScript) when necessary, ensuring
seamless API integration and data visualization.
Requirements
Core Skills
• Strong proficiency in Python and FastAPI.
• Experience with PostgreSQL (including pgvector) and SQLAlchemy (async).
• Solid understanding of Redis, RQ (Redis Queue), and caching mechanisms.
• Proven experience integrating LLMs and AI APIs (OpenAI, Anthropic, etc.).
• Hands-on experience with LangChain / LangGraph, RAG pipelines, and agent
orchestration.
• Experience working with cloud platforms (AWS / GCP) and managing file storage (S3).
• Familiarity with frontend stacks (React, TypeScript, Tailwind, Zustand).
• Working knowledge of DevOps: Docker, CI/CD pipelines, deployment automation, and
observability tools (Sentry, Mixpanel, Clarity).
Bonus / Nice to Have
• Experience building agent monitoring dashboards or AI workflows.
• Prior experience in startup or product-based environments.
• Understanding of LLM cost optimization, token management, and function calling
orchestration.
• Familiarity with external API integrations like BrightData, Hunter.io, Adzuna, and Serper.
• Experience building scalable AI products (e.g., chatbots, AI copilots, data agents, or
automation tools).
Mindset
• Startup-ready: comfortable working in fast-paced, ambiguous environments.
• Deep curiosity about AI systems and automation.
• Strong sense of ownership and accountability for shipped products.
• Pragmatic and cost-conscious in architectural decisions.
• Excellent communication and documentation skills.
Mandatory Criteria
- Experience in running monthly payroll (PF, TDS, ESI, statutory filings).
- Hands-on with employee documentation — offer letters, contracts, and records maintenance.
- Proven ability to manage onboarding and offboarding smoothly with clear processes and checklists.
- Familiar with employee engagement and support in a remote-first environment.
- Knowledge of HR compliance, recordkeeping, and data accuracy.
- Capable of tracking key HR metrics — headcount, attrition, payroll cost, and simple OKR-based performance check-ins.
- Excellent communication and empathy when addressing employee queries.
- Organized and detail-oriented — ensures processes run consistently without leadership micromanagement.
If interested kindly share your updated resume at 82008 31681
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.
About our Client :-
Our client is a B2B2C tech firm backed by a Retail Giant and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
The company aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
Key Responsibilities :-
- Own and scale the direct to consumer business; be responsible for its P&L
- Build and scale the user growth (paid + organic marketing), conversion (including liaison with product growth), retention/CRM and reactivation by building a repeatable, sustainable & defensible growth machine.
- Use the data to create customer personas, improve revenues and minimise costs and expenditures; create a culture of structured experimentation and iteration to drive growth
- Hire and develop a front line team to meet GROWTH business goals and requirements; build core talent capabilities around each of its sub-function namely User Growth, Conversion, Retention & Reactivation
- Drive maturity improvement in GROWTH function's execution and performance management via data-based decision making
- Navigate smoothly across multiple teams (product, marketing, tech, etc.) within the organisation to drive cohesiveness and enable a - one team- positive working culture
Experience, Skills & Knowledge :-
- Seasoned professional out of which minimum 3+ years of demonstrated experience of GROWTH function ownership and scale in a consumer tech startup
- Customer centricity focus and ability to bring - voice of customer- in decision making
- Leadership and team management experience
- Understanding the different types of customer acquisition channels - including paid and owned media as well as earned media (PR, word of mouth, organic SEO)
- Entrepreneurial mindset with ability to hustle and sharp business acumen
- Exceptionally curious, bold thinker, applying outside-in thought leadership to reimagine ways of performing work - with a passion for inventing and simplifying
- Ability to assess and mitigate risk, forecast both long and short-term outcomes, and navigate scenarios in B2C business environment
- Ability to communicate across multi-cultural and experience levels, internal & externally
- Analytical rigour i.e. should prefer data to challenge status quo, engage mind, direct hypothesis- driven thinking and structure complex issues.
ROLE : BPO QUALITY ANALYST (QA)
EDUCATION: ANY DEGREE
EXPERIENCE: 1-5YRS (PREFERRED RELEVANT EXPERIENCE ONLY)
WORK FROM OFFICE: 24*7 (3 SHIFT/DAY-Rotational Shift)
NOTICE PERIOD : IMMEDIATE JOINEE
LOCATION : HASSAN, KARNATAKA
JOB DESCRIPTION:
BPO QUALITY ANALYST-Roles and Responsibilities
- Strong analytical and facilitation skills.
- Monitoring product standards and implementation of quality control programs.
- The Quality Executive role is to ensure that the quality is maintained which is ensured through regular process compliance checks including both data as well as process audits.
- Performing the internal audit cycle based on facts.
- Planning, organizing, updating and maintaining documentation related to quality parameters.
- Highly self-motivated and directed, with keen attention to detail.
- Good time management skills
- Keeping quality documentation up to date.
- Analyzing the working progress of employees with set parameters.
- Responsible for the review and update of the program quality plans.
- Proficiency in the English language is mandatory.
Responsibilities
- Create and federate audience segments; both ad hoc using SQL and via internal CDP, to support business units and power their digital marketing channels
- Build, maintain, and troubleshoot Github jobs and Salesforce Marketing Cloud automation that power our scalable recurring communications, such as lifecycle touchpoints and surveys
- Work across numerous internal and external marketing platforms (Salesforce Marketing Cloud, Audience Platform, publisher, and social partners, etc)
Qualifications
- Intermediate SQL programming experience required
- Minimum 2 years’ experience working with relational databases
- Ability to collaborate and communicate effectively with a diverse group of partners including marketing, technical teams, and agencies
- Familiarity with CRM platforms (eg Salesforce Marketing Cloud) and publisher/social partners (eg Facebook, DV360)
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Developing front-end website architecture.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Full Stack Developer Requirements :
- Degree in computer science.
- Strong organizational and project management skills.
- Proficiency in fundamental front-end languages such as HTML, CSS, and JavaScript.
- Familiarity with JavaScript frameworks such as Angular JS, Reactjs, Nodejs, and Amber.
- Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
- Familiarity with database technology such as MySQL, Oracle, and MongoDB.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Attention to detail
- Looking for an Immediate joiner
NodeJS (Node.js)Desired skills:
- Bachelor’s degree or equivalent combination of education and experience in Computer Science.
- Ability to establish priorities, goals/objectives and timelines.
- Possess strong planning and time management skills.
- Demonstrated ability to delegate and oversee assignments to ensure successful and timely completion as well as to obtain the cooperation of others within and outside the unit. Works in a collaborative manner to achieve results.
- Ability to effectively present technical topics to internal groups with potentially varied levels of technical sophistication. Strong communicator with excellent ability to work in a team environment.
Preferred Experience:
- 2-3 years of industry experience in software development.
- Experience working with medical data
- Experience and familiarity working in development teams and team-based development practices including scrum/agile, code review, etc.
- Knowledge and experience working with NoSQL databases such as MongoDB, CouchDB, Raven DB, etc.
- Knowledge of RDBMS concepts and experience with Microsoft SQL Server, MySQL, etc.
- Knowledge and experience working with Node.js and related frameworks such as Express.js.
- Knowledge and experience working with web application frameworks such as Angular, AngularJS, or React and related frameworks such as Ionic.
- Familiarity with FHIR APIs and experience working with REST APIs.
- Experience working on full-stack projects.
- Familiarity with CI/CD pipelines
The ideal candidate will have an application development background with strong technical skills in MS SQL Server, SSRS, YSR, and experience with Yardi Real Estate Software Modules. The candidate will be an expert multi-tasker with excellent problem-solving skills and a can-do attitude. They tackle tasks head, looking for opportunities to assist teams and create efficiencies. Yardi Technical Developer designs, develops, debugs, tests and implements software enhancements. Responsibilities include correcting defects in existing applications; documenting defect resolutions; planning implementation; solution customizations, configurations and enhancements.
§ Designs and develops front-end and back-end web application features
§ Performs maintenance programming for existing versions
§ Analyzes and documents reasons for test failure, and revises/debugs assigned programs and/or procedures as necessary
§ Uses corporate approved sourced control applications to maintain code changes
§ Understands application and uses standards
§ Adheres to department policies, procedures and standards in the development and implementation of software
§ Collaborate with all the key stakeholders to find alternatives and solutions to business challenges. Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements.
§ Act as primary liaison with Business Solution Manager during the development lifecycle, from needs analysis and bug tracking to UAT and rollout.
§ Develop and manage working relations with Business Solution Manager, and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals.
§ Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders’ priorities within budgetary and product requirements.
§ Execute on project plans and assist others in executing on project plans across the various groups.
§ Analyze and document requirements and use appropriate techniques to refine, review and validate requirements.
§ Provide pro-active consulting in Technology and Operations Business Process design and re-engineering to uplift Nakheel Malls services to the tenants and end consumers.
§ Provide Yardi client support and technical issue resolution via Ticket System/Portal, E-Mail, phone and other electronic medium.
§ Create and enhance management reports utilizing Yardi
§ Oversee source control for report repository.
Qualifications, Experience, & Skills
§ Bachelor’s degree in Information Technology or equivalent.
§ Minimum 3 years of YARDI software development experience in the similar role.
§ Ability to understand and communicate complex business requirements in technical terms.
§ Strong project management skills.
§ Experience in organizing, planning, and executing large scale IT projects from vision through implementation, involving internal personnel, contractors, and vendors.
§ Must be able to research, write and edit content for various projects.
§ Excellent interpersonal skills to relate and communicate to all levels of the IT members.
§ Ability to take initiative and an aptitude for creative problem-solving.
§ Displays a positive attitude and works well with others.
§ Planning & Project Management skills.
§ Prioritization, Organizing & Time management skills
§ Team Player
§ Flexible and adaptability skills
§ Source control management systems, multi-threading and concurrency
§ Debugging, performance profiling and optimization
§ Strong knowledge in Voyager database Schema
§ Able to develop Columnar reports, YSR and correspondence reports
§ Experience in YARDI international, commercial and residential modules
§ Knowledge in YARDI AR, AP, GL, ABF and FA
§ Experience in YARDI commercial cafe & Rent Cafe
§ Experience in YARDI Voyager, YARDI commercial cafe and YARDI Rent Cafe Implementation process.
§ Technical Knowledge in YARDI Orion BI Report Writing.
AngularJS (1.x)React.js
jQuery
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Full Stack Developer - Averlon