Lead Generation Executive

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Overall 4 years development experience with 2+ years of professional experience working with React Native
• An understanding of React Native best practices and a commitment to following them.
• Experience with popular React Native workflows such as Redux and ESLint, Jest, Enzyme.
• Experience with Agile development, scrum.

• Superb skills and experience using Salesforce

• Support account management efforts and client relationships

• Keep Track of all current opportunities in the pipeline and follow up with clients as to the status of their proposal

• Find new sources for clients (web searches, meetings, Linked In)

• Discover,Develop and Support negotiations with new supply partners for sample/recruits for patient and health care audiences

• Help create and continue to improve bidding, project management and communications for data collection sales

• Use of Salesforce to document opportunities and other presales efforts

• Responsible for pre-sales recruitment proposals and working with vendors 

• Designing, developing, coding, testing and debugging software framework/product
• Coordinate automation testing with the Engineering team members in an Agile workflow
• Flexible to work on automation as well as development
• Create accurate and detailed bug reports when issues are identified
• Mentor and assist other Engineering team members in automation standards

Do you have the right skills?

• 2+ years of professional experience within Automation/Development
• Scripting experience in Java or Python
• Hands on experience with the Rest API testing is necessary
• Basic understanding of networking / Linux process debugging tools
• Excellent communication and analytical skills, with experience working with otherdevelopers towards a common goal
• Great communication: Provides status without prompt, brings up blockers (coding/testing) immediately, speaks up in standup / planning
• Ability to remove some roadblocks