Head of Public Relations

Java Lead We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. Experience: 8–13 years in Java development. Domain Expertise: Background in product-based companies, investment banking experience preferred. Leadership: Proven ability to lead teams of 3–4 members. Technical Depth: Hands-on with complex systems and distributed architectures. Soft Skills: Strong analytical thinking, problem-solving, and excellent communication. Process Knowledge: Expertise in end-to-end SDLC and Agile methodologies. Tech Stack ● Languages & Frameworks: Core Java, J2EE, Spring Boot, Spring Framework. ● Architecture: RESTful APIs, Microservices. ● Persistence: Hibernate/JPA. ● Databases: Postgres, MySQL (or similar). ● Tools: Maven/Gradle, CI/CD pipelines. ● Cloud: AWS/Azure (nice to have). 

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Mandatory Skills:

SCCM L3 Administrator Administer and manage end to end SCCM infrastructure in multi domain environment Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities Providing best practices, reviewing new SCCM features and implementation. Troubleshooting capabilities

Job Description: SCCM L3 Administrator

Client : IBM

Payroll Company: Posspole

Administer and manage end to end SCCM infrastructure in multi domain environment

Strong administration skills on core functionalities of SCCM and Microsoft OS functionalities

Providing best practices, reviewing new SCCM features and implementation.

Troubleshooting capabilities

Roles & Responsibilities:

Hands on SCCM L3 Administrator

Management of site communications. (Bandwidth, Senders, Secondary Sites, etc.) Monitoring and troubleshooting site replication issues

Role-Based Administration: Managing custom roles and security scopes Planning and securing SCCM using security certificates.

General monitoring of site health via SSRS, log files, and the SCCM console.

Planning, configuring, and implementing a backup plan

you will be a part of the core product development team 

• Build using C/C++ and related technologies on mainly Windows platforms

• Manage priorities, deadlines and deliverables with your technical expertise

• Research solutions and decide the best and practical solution for complex problems

• Lead designs of major product components, and features

• Design, develop, test, maintain and enhance the product

• Analyse issues reported by customers

• Mentor and train team members on design techniques and technologies

MINIMUM QUALIFICATION:

● Relevant experience of 5+ years or 0 - 3yrs in C/C++ development on any platform (Linux, Windows,

macOS)

● BE / B. Tech / MCA / PGDST or equivalent degree from reputed institute

● Experience and skills in designing components and modules

● Experience in mentoring team for technical skills

● Attitude, perseverance, innovation, and curiosity to meet and overcome challenges

● Working proficiency and communication skills in verbal and written English

CANDIDATE REQUIREMENT:

● Experience in XML, STL, Win32 SDK, Dynamic Library / Shared Library, Process, Multithreading,

Windows Messages, ATL, COM, HTTP, File I/O, Memory Mapping, API Hooking and Memory

● Management on Windows or Linux platform. Experience in Windows System Programming

● Experience in debugging and troubleshooting with using tools like Sysinternals Tools,

● Debuggers / windbg, API Monitoring / Tracing. Experience in MS Office & Outlook Object Model

● Experience in Cryptography, Data Security, Information Security and Security Technologies

● Experience in Cross-Platform development, Experience in building of Desktop software

Job Title: Accounts Executive

Job Summary:

The Accounts Executive will provide essential support to the Financial Controller in managing and maintaining the financial accounting system and records. The role involves preparing financial statements, offering financial advice and support, and collaborating with internal and external auditors. The position requires flexible working hours aligned with the Kuala Lumpur time zone (7.30 a.m - 4 p.m).

Responsibilities:

- Collaborate with the Financial Controller to manage and maintain the financial accounting system and records.

- Prepare monthly management accounts.

- Adhere to flexible working hours according to the Kuala Lumpur time zone (7.30 a.m - 4 p.m).

- Liaise with both internal and external auditors.

- Provide other financial advice and support as needed .

Qualifications:

- M.com Graduate.

- Preference for candidates pursuing CA/CMA/ICW certification.

- Must have at least 3 years of accounting experience, preferably in auditing.

- Possess extensive knowledge of financial nuances.

-Immediate joiners are preferred.

Compensation:

The Annual salary for this position is in the range of 3 to 3.5 LPA (Indian Rupees).

Responsibilities:

• Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take. 
• Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data. 
• Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
• Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
• Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
• Develop UI mock-ups and prototypes 
• Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.

Requirements:

• Academic degree (BE / MCA) with 3-10 years of experience in back-end Development.
• Strong knowledge of OOPS concepts, Analyzing, Designing, Development and Unit testing
• Scala technologies, AKKA, REST Webservices, SOAP, Jackson JSON API, JUnit, Mockito, Maven
• Hands-on experience with Play framework
• Familiarity with Microservice Architecture
• Experience working with Apache Tomcat server or TomEE
• Experience working with SQL databases (MySQL, PostgreSQL, Cassandra), writing custom queries, procedures, and designing schemas.
• Good to have front end experience (JavaScript, Angular JS/ React JS)

Company Profile and Job Description  

About us:  

AthenasOwl (AO) is our “AI for Media” solution that helps content creators and broadcasters to create and curate smarter content. We launched the product in 2017 as an AI-powered suite meant for the media and entertainment industry. Clients use AthenaOwl's context adapted technology for redesigning content, taking better targeting decisions, automating hours of post-production work and monetizing massive content libraries.  

For more details visit: www.athenasowl.tv   

Responsibilities:   

• Develop cutting edge machine learning solutions at scale to solve computer vision problems in the domain of media, entertainment and sports
• Collaborate with media houses and broadcasters across the globe to solve niche problems in the field of post-production, archiving and viewership
• Manage a team of highly motivated engineers to deliver high-impact solutions quickly and at scale

The ideal candidate should have:   

• Strong programming skills in any one or more programming languages like Python and C/C++
• Sound fundamentals of data structures, algorithms and object-oriented programming
• Hands-on experience with any one popular deep learning framework like TensorFlow, PyTorch, etc.
• Experience in implementing Deep Learning Solutions (Computer Vision, NLP etc.)
• Ability to quickly learn and communicate the latest findings in AI research
• Creative thinking for leveraging machine learning to build end-to-end intelligent software systems
• A pleasantly forceful personality and charismatic communication style
• Someone who will raise the average effectiveness of the team and has demonstrated exceptional abilities in some area of their life. In short, we are looking for a “Difference Maker”