Customer Care Associate

Hybrid / On-site (Bangalore)

What is the role?

Xoxoday is looking for a candidate who has a strong background in the design and implementation of scalable architecture and a good understanding of Algorithms, Data structures, and design patterns. Candidates must be ready to learn new tools, languages, and technologies. We are offering hybrid / remote options as well.

Basic Qualifications:

• At least 4 -7 years of experience as a software developer.
• At Least 3 years of experience in .net core C#, AWS stack, MS SQL Server, MVC, NodeJS experience is a plus
• Strong working knowledge in distributed event-driven messaging architecture/platform
• Strong knowledge in data access layer especially ability to work with stored procedure
• Established and stimulated software development standards and processes along with best practices for delivery of scalable and high-quality software.
• Production experience with AWS stack
• Fluent English speaker

Preferred Qualifications:l

• Experience working with OOP languages.
• Experience designing and developing Microservices and SOA.
• Experience working with AWS Kinesis, Lambda, SQS, S3, ElastiCache, ElasticSearch, Kubernetes, EventBridge, RDS, CloudWatch, APIGateway
• Experience designing and building high-performance scalable web services.
• Experience in REST API design and implementation.
• Experience in unit testing, test automation, and continuous delivery.
• Experience with stream-processing and message-broker software.

Nice to have:

• Experience working with distributed teams.
• Ability to work independently and as part of a team.
• Ability to work quickly toward tight deadlines, and make smart tradeoffs between speed, accuracy, and maintainability.
• Bachelor's or Master's degree in computer science (or equivalent professional experience).

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

ROLES AND RESPONSIBILITIES:

We are looking for a Software Engineering Manager to lead a high-performing team focused on building scalable, secure, and intelligent enterprise software. The ideal candidate is a strong technologist who enjoys coding, mentoring, and driving high-quality software delivery in a fast-paced startup environment.

KEY RESPONSIBILITIES:

• Lead and mentor a team of software engineers across backend, frontend, and integration areas.
• Drive architectural design, technical reviews, and ensure scalability and reliability.
• Collaborate with Product, Design, and DevOps teams to deliver high-quality releases on time.
• Establish best practices in agile development, testing automation, and CI/CD pipelines.
• Build reusable frameworks for low-code app development and AI-driven workflows.
• Hire, coach, and develop engineers to strengthen technical capabilities and team culture.

IDEAL CANDIDATE:

• B.Tech/B.E. in Computer Science from a Tier-1 Engineering College.
• 3+ years of professional experience as a software engineer, with at least 1 year mentoring or managing engineers.
• Strong expertise in backend development (Java / Node.js / Go / Python) and familiarity with frontend frameworks (React / Angular / Vue).
• Solid understanding of microservices, APIs, and cloud architectures (AWS/GCP/Azure).
• Experience with Docker, Kubernetes, and CI/CD pipelines.
• Excellent communication and problem-solving skills.

PREFERRED QUALIFICATIONS:

• Experience building or scaling SaaS or platform-based products.
• Exposure to GenAI/LLM, data pipelines, or workflow automation tools.
• Prior experience in a startup or high-growth product environment.

Position: Backend Engineer

Location: Ascendion office - Kadubeesanahalli, Bengaluru

Work mode: Hybrid (3 days/week)

Experience Range: 6 - 9 years

Key Responsibilities:

Design, develop, and maintain backend applications using Java and Spring Boot

Build high-performance RESTful APIs and microservices

Work with NoSQL databases for scalable data handling

Contribute to cloud-based development and deployments on AWS/Azure

Implement and manage CI/CD pipelines for automated delivery

Collaborate closely with DevOps, QA, and Product teams

Participate in code reviews, debugging, and performance optimization

Ensure clean, maintainable, and well-documented code

Support production and ensure application stability

Required Skills & Qualifications:

Strong hands-on experience in Core Java

Solid experience with Spring Boot and microservices architecture

Working knowledge of NoSQL databases (MongoDB, Cassandra, DynamoDB, etc.)

Basic exposure to Golang (ability to read/write simple services)

Experience with cloud platforms such as AWS and/or Azure

Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps)

Good understanding of REST APIs, JSON, and HTTP protocols

Proficiency with version control systems like Git

·         Maintained a high profile in the professional and business communities.

·         Skilled in cold calling, consultative selling and partnering with others.

·         Preparing analysis reports for clients.

·         Working on Email campaign.

·         Coordinate efforts to improve the customer experience at the point of sale.

·         Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

·         Maintain strong relationships with key contacts in existing clients and develop new clients.

·         Liaise between the technical team and clients, as well as senior management and stakeholders.

·         Managing a team &Motivating team members to achieve sales target.

·         Negotiating contracts and making partnership with clients.

·         Working on campaign management and lead nurturing.

·         Develop incentive and marketing programs for customers

·         Oversee high volume pipeline management 

Role: Book Designer

Exp: 3-8 years

CTC: up to 8 LPA 

Designer’s Responsibilities :

● Design and ideate visually compelling books that help in serving the right target audience and represent the essence of the content.

● Collaborate closely with authors, editors, and cross-functional teams to ensure a singular goal and vision for each publication project.

● Create dierent design iterations of editorial layouts for the publication that enhance the readability, understandability, and aesthetics of the design.

● A strong foundation in typography, color theory, and visual identity of a product

● Engage in collaborative brainstorming sessions to generate innovative design concepts.

● Manage multiple design projects evidently and adhere to project timelines while ensuring high design quality set by the company.

Job Title: Business Development Executive - Staffing Services & Client Relationship Management

Location: [Hyderabad]- Work from office

Employment Type: Full-time

Job Summary:

We are seeking a dynamic Business Development Executive to drive growth in staffing services and maintain strong client relationships. You will identify new business opportunities, close deals, and ensure client satisfaction.

Key Responsibilities:

• Identify and develop new clients for staffing services.
• Maintain strong client relationships and address their staffing needs.
• Generate leads through networking, cold calling, and online platforms.
• Present proposals, negotiate terms, and close deals.
• Collaborate with the recruitment team to meet client expectations.
• Monitor client satisfaction and resolve issues promptly.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in business development or sales, preferably in staffing.
• Strong communication, negotiation, and problem-solving skills.
• Ability to meet and exceed sales targets.

What We Offer:

• Competitive salary and incentives.
• Growth and development opportunities.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

• Develop detailed test strategy and test plans for various features at the functional and system level.
• Be a gatekeeper for the quality of any product going out in the market from Rapido including customer experiences.
• Integral members of SDLC right from product requirements gathering phase to design reviews till the delivery of the product.
• Maintain a staging environment to effectively verify and validate the products.
• Ensure comprehensive test coverage by preparing a detailed capability matrix to map features to the functional requirements of the test plan and for defining the acceptance criteria.
• Effectively develop an automation to improve efficiency/productivity.
• Expertise in developing automation framework for mobile apps, web UI, APIs using appropriate open source tools like Appium, Selenium, SOAP UI, Rest Assured etc.
• Fluent with OOPS concepts and any one programming language like Java, Python etc.
• Cover all dimensions of Rapido’s product which includes features/functionality, scale/load, usability, and performance.
• Hands on experience in CI/CD driven test processes is an added benefit.
• Analyze defects to assess the severity and prioritize them for development to fix.
• Work with software developers to tune code and track all problem reports to closure. Analyze test results to ensure functionality and recommend appropriate action.
• Mentor QAs within the team.

• Graduation/Masters in computer science
• 2-7 Years of relevant experience

• Round 1 – Technical Interview 1
• Round 2 – Technical Interview 2
• Round 3 – Managerial Round
•  Round 4 – HR Round

Skills:

Excellent verbal and written communication.

Strong leadership and management skills.

Must have excellent interpersonal skills.

Sound knowledge of MS Office, word and Email correspondence.

Knowledge of E-commerce online portals.