Customer Care Associate

About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.

Role : Full-time

Location : HSR Layout, Bengaluru

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database.
• Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
• Email & whatsapp conversations with potential leads.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others.
• Related computer softwares.

Requirements:

• Excellent written and verbal communication skills.
• Laptop is mandatory.
• Willing to work in a startup environment (fast paced).
• Willing to work 6 days a week.

Benefits:

• Competitive salary benefits
• Uncapped Incentives
• Exemplary growth cycle
• Impressive workspace and culturally diversified workforce.

• 0 to 3 years of experience (or equivalent understanding of data analysis & operations)
• Strong critical thinking mindset and willingness to do whatever it takes to complete the job
• Strong communication skills in English
• Familiarity with Microsoft Excel, Google Spreadsheets or equivalent tool (VLOOKUPS, formulas, macros)
• Willingness and interest in learning new tech/processes (Python, Jupyter, Airflow, etc.)

This role represents 3 vacancies. Willingness and commitment to learn is most important.

No pre-existing Python or other data science language experience required.

In this role, we are looking for:

• A problem-solving mindset with the ability to understand business challenges and how to apply your analytics expertise to solve them.
• The unique person who can present complex mathematical solutions in a simple manner that most will understand, using data visualization techniques to tell a story with data.
• An individual excited by innovation and new technology and eager to finds ways to employ these innovations in practice.
• A team mentality, empowered by the ability to work with a diverse set of individuals.
• A passion for data, with a particular emphasis on data visualization.

• A Bachelor’s degree in Data Science, Math, Statistics, Computer Science or related field with an emphasis on data analytics.
• 5+ Years professional experience, preferably in a data analyst / data scientist role or similar, with proven results in a data analyst role.
• 3+ Years professional experience in a leadership role guiding high-performing, data-focused teams with a track record of building and developing talent.
• Proficiency in your statistics / analytics / visualization tool of choice, but preferably in the Microsoft Azure Suite, including PowerBI and/or AzureML.

Role and Responsibilities:

• The candidate must be keenly expert in JavaScript (ES6), React JS (Functional React- React with Hooks).
• Must be well aware of the JS concepts like promises, async-await, callback, fetch, and array methods like map, filter, reduce. 
• We are highly fetching for the candidates that are good with conditional rendering, and very much clear regarding the concepts of useEffect hook.
• Knowledge of GIT is a must.
• Knowledge and experience in any state management library such as redux or context is a plus.
• Must be familiar with JS libraries like Axios, and UI libraries like material-ui, core-ui, formik, etc.
• Must have a proper understanding of CSS properties like margin, padding, flex, position, z-index, media queries, and other important concepts like media queries, DOM manipulation.
• Must be aware of using dev tools provided in the browsers such inspect elements and network tab to track API calls.
• Basic API calling through postman or similar tools.
• Candidate worked on projects dealing with manipulation of dates, form validations, etc. are preferred.

Experience Required:

• The candidate must at least have a total experience of 1 Year - 3 Years in the relevant field. 
• The candidate must have basic knowledge regarding data structure and algorithm. 
• We require people with keen logistics skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions. 

Location:

• The job-role of a React.js developer is open only for candidates residing in Indore or are willing to relocate to Indore. 

• We are also providing remote opportunity.

We are highly fetching for immediate joiners or candidates that may join the company within 15 days. 

About the company:

• SheThink Pvt. Ltd. is an IT-based outsourcing company dealing in providing expertise in e-commerce and government-based projects.
• We provide expert services in developing web and application services.
• We help vendors for getting projects in a single domain.
• We are the guide to help vendors in determining their core capabilities and transform those abilities to reach new heights of success and growth.
• We are the best in providing services to help the clients in piping their projects by providing a one-stop solution to all hiring problems.
• We have a selective module to ease the hiring process of clients and vendors.
• We have recently started a recruitment consultancy service, where we help the clients in hiring permanent candidates.
• We are also providing great assistance to the clients to hire candidates on a contractual basis.

OUR GOAL IS TO ENGAGE OUR SERVICES IN SIMPLIFYING TECH.

Roles & Responsibilities:

• You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
• There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions, working group.
• You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value of the product.
• You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
• You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.

Work you will be doing:

• You will be building bespoke voice bots for enterprise clients using internal tools.
• You're expected to help build the Solutions stack whose goal is to reduce the amount of effort put into building our voice bots. 
• You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.

• Professional experience of at least 1 year.
• Has experience with integrating or building HTTP APIs
• Has hands-on experience working with Python
• Good communicator

Optional Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services