Associate client relation

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1. Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information and troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7. Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8. Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

Graduate/Postgraduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to interact with customers through email and chat effectively.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries precisely.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

BlackLight Gaming is looking for a top-notch, ambitious and driven Node. js developer who is confident of creating, maintaining and further optimising highly scalable backend supporting our multiplayer mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

What You Bring to the team:

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems for:

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment
• Company sponsored courses and education material
• Lots of learning opportunities
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all time

Job Title: Technical Specialist - Mobile/Web Application (React, React Native)

Location: Bangalore, India

Company: Mobile Programming LLC

Notice period: Immediate joiners required only.

Experience : 8+ years

Job Description:

We are seeking highly skilled Technical Specialists in Mobile/Web Application Development who can join our team in Bangalore, India. As a Technical Specialist, you will be responsible for developing and maintaining high-quality mobile and web applications using React and React Native.

Responsibilities:

• Collaborate with cross-functional teams to develop and enhance applications.
• Participate in the complete software development life cycle.
• Develop efficient code using React and React Native frameworks.
• Troubleshoot and debug applications.
• Ensure application performance, quality, and responsiveness.
• Conduct code reviews and stay updated with industry trends.
• Identify process improvement areas and mentor junior developers.

Qualifications:

• Bachelor's/Master's degree in Computer Science or related field.
• 8+ years of experience in mobile and web application development.
• Proficiency in React, React Native, JavaScript, TypeScript, HTML, CSS.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with Angular, Vue.js, Node.js, or Java.
• Knowledge of mobile app deployment for iOS and Android.
• Familiarity with testing frameworks and CI/CD pipelines.

If you are passionate about mobile and web application development using React and React Native and can join immediately, please apply with your updated resume and cover letter highlighting your relevant experience. Join Mobile Programming LLC and contribute to exceptional digital experiences for our clients

Position: Lead Frontend Engineer

Location: Bangalore, IN (currently remote)

Employment: Full time

Who We Are?

EmptyCup is an interior design platform. Our goal is to make good interior design accessible. Learn more about us here: https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation

You can also checkout our https://emptycup.in/">website to know more about our product offering.

Job Description

• Use your passion and deep understanding of front-end technology to create high-impact and performant user experiences.
• Lead the most creative collaboration in a cross-functional team, having design, product, and frontend teams.
• Brainstorm features with product and design teams to influence decisions guided by the possibilities and limitations of the codebase as well as the current state of technology.
• Proactively perform code reviews and participate in architecture and design discussions.
• Adopt and ensure best practices while developing, testing, maintaining, and deploying code.

Requirements

An engineer passionate about front-end who can work on projects independently, collaborate across teams, and provide mentorship and guidance to others.

• Has an experience of 4-5 years in the work
• Experience with ReactJS (knowledge of internals is a plus)
• Well versed in HTML, CSS, and JavaScript, and in a variety of design patterns
• Experience with build tools like webpack, babel, etc.
• Understanding of core UI/UX concepts
• Hands on experience Rest API, Databases, Microservices, Architecture
• Understanding of front-end security and performance testing

• You will be partnering with the Product Owners, Engineers, Data Scientists, and other colleagues, working in a cross-functional and distributed team. Together, you will be actively involved in defining the customers’ and the business’ problems.

• You’ll identify the key metrics for the projects you are involved in and take ownership for achieving their success.

• You will research and bring forward new findings and learnings for reaching complex company goals - such as launching in new territories and offering new products.

• From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.

• We love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs, thus you will be running user testing workshops and guerrilla testing

• Once that’s done, iterate, implement with the technical team, and present the final solution during the design reviews;

• We are not stopping here, we believe in continuous improvement, so you’ll review the performance of the release, identify learnings and find ways to enhance it.

• To ensure we are speaking the same language as a team, we have the support of a design system - so you’ll kick in!

• As a Lead Designer, you will have more responsibility around hiring, people management, and ownership of the product (or family of products) that you work on. You will also interact with our most senior stakeholders, and you will closely mentor a small team of Designers.

Job Description – Senior Software Engineer - Front End

Aurigin is a deal origination platform that connects qualified investment opportunities to institutional investors around the world. We're dedicated to creating efficiency and true scale in this area of the investment banking industry. Aurigin provides thousands of live, curated transactions from late-stage VC to PE, M&A, and pre-IPO investments online, globally. Our proprietary matching software matches sell-side characteristics with buy-side investment criteria, generating high-quality matches in seconds in a confidential and non-disclosed manner. We have a hardcore startup culture, where everyone in the team partakes in the responsibilities of building this, in the fun and consequently the growth.

Qualification

B.Tech/B.E/M.Tech/MS or PhD in Computer Science or related technical discipline.

Job Description

You will be working on interesting technical challenges in a fast pace start-up environment.

The role requires solid programming experience along with demonstrated ability to take

ownership and drive solutions to closure. You will play a key role in architectural as well as

strategic product decisions.

Must Have

4-6 years of relevant software development experience

Extensive experience of building Web applications

Excellent proficiency in front-end technologies (NodeJS /JavaScript/HTML/CSS /Angular/Bootstrap/React and related frameworks)

Hand-on experience in building with React JS / Node JS

Experience with Responsive UI

Excellent knowledge of Algorithms, Data structures and Optimizations

Good to Have

Experience in C# or Java along with related frameworks

Hands-on experience in building REST APIs at scale

Experience with Python / ELK stack