Soft Skills Trainer

• Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

• Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.

• Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials

• Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction

• Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard

• Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication

• Identify and assess the training needs of the business organization.

• Create a curriculum to facilitate strategic training based on the organization's goals

• Develop annual training programs and development needs assessment.

• Effectively manage the training budget.

• Obtain and /or develop effective training materials utilizing a variety of media.

• Train and coach managers, supervisors and others involved in employee development efforts

• .Evaluate organizational performance to ensure that training is meeting business needs and improving performance

• .Becoming a business partner to department heads, provide solutions and help identify challenges.

The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Salary : Php50,000 - Php65,000

Work Experience Requirements

1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series B funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world! For more updates, please subscribe to our Instagram handle:

https://www.instagram.com/planetspark/

Roles and Responsibilities:

1. Conduct demo classes as per the PlanetSpark content and methodology

2. Ensure amazing demo experience for the child and parent

3. Conduct regular classes (post enrolment) using in-house curriculum

4. Ensure timely feedback to the child

5. Adhere to the schedule for the demo as well as regular classes

What are the behavioral attributes that we are looking for?

1. Excellent Teaching skills

2. Excellent attention to detail, strong communication skills both written and verbal

3. Ability to build strong relationships with the child/ learner and make the class fun-based learning.

4. Tech savvy

Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience (Freshers from BA English and MA English are eligible)

5. Should have good Wi-Fi and a Laptop with Webcam

Benefits:

1. Flexible working hours

2. Work from home

3. Exposure to teaching international students

Shifts you can opt for:

- 3pm to 10 pm IST (India kids)

-6pm to 11 pm IST (India kids)

-6pm to 11 pm IST(Europe/UAE kids)

-10 pm to 2 am IST(US/Canada Kids)

-4 am to 8 am IST(US/Canada Kids)

IELTS trainers- the candidate should have the following skills/ qualities:
· willing to work full time
· very good command of English language
· able to handle a big class maturely
· smart, active, dedicated and hardworking
· consistent performer
· experience of at least 3 - 6 months (preferably)
. must be atleast a graduate (in any field).

Responsibilities and Duties of Trainer
· Handling class.
· Teaching IELTS modules.
· Taking up Spoken English classes.
· Following a set teaching system defined by the organisation.

Benefits
· Training will be imparted for any and every post.
· Comfortable, friendly and highly professional working environment.
· Regular appraisals and hikes based on performance.
· Incentives (as per the post)

ABOUT US:

GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.

Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.

JOB DESCRIPTION:

Role: Author

Nature of Job: Freelancer

Location: Remote

Course name:   Embedded C

Specialization: Subject Matter Expert

Skills

●      Course expertise

●      Hands-on experience

●      Teaching skills

●      Presentation skills

●      Communication skills

●      Time management

Responsibilities

●      Providing sample videos and content plan/syllabus

●      Providing pre-recorded, ready-to-launch videos according to the course guidelines framed by the company, post-approval, within the accepted timeline

●      Ensuring High - quality Video and Audio

●      Ensuring excellent delivery, clarity and tech stack of the course

Process of Onboarding:

●      In order to form a smooth onboarding process, we have a set of requirements to be fulfilled. They are as follows:

○      A couple of sample videos of 7 to 10 minutes for evaluation

○      A complete course outline with all the respective activities for the course module

●      Once we pass this stage, we can sign an MoU to start working

●      As GUVI don’t pay by advance or by milestones, we have an MoU in place for this case.

Payments, deadlines and deliverables:

●      Will be discussed in detail while signing the MoU

Visit our website: https://www.guvi.in/

About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

1. Customer first
2. Transparency
3. Simplicity in thought and action
4. Long term thinking
5. Passion
6. Data over opinion, company and team over self
7. Integrity and respect
8. Communication for impact

Core Values

Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.

1. Courage:
1. To think big, act without fear and voice your opinion.
2. To question the status quo- go beyond rules and hierarchies.
3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
2. Ownership:
1. Seek to understand the context and objective, then drive for results
2. Collaborate independently across teams
3. Communicate proactively. Eliminate the need for follow ups
4. Act with authority
3. Action
1. Prioritize action over discussions
2. Run small pilots for each idea
3. Make mistakes, learn, don't repeat.
4. Curiosity
1. To understand our customers and markets deeply beyond the stated
2. To push the boundaries and innovate
3. To never settle for less

Beyond the salary (and great coffee!)

• Freedom to test out any idea in your function or outside of it.
• Gender-neutral policies
• Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
• 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
• Exclusive talks & insights from the experts for the growth & development of our team
• Full tuition fees sponsorship for Baristas
• Family support programs for Baristas

Opportunity

As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.

Your Boss

You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.

Your Team

You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..

Key Result Areas

• Drive technology first learning interventions for all members of the organization.
• Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications. 
• Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
• Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
• Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
• Keep abreast of training trends, developments and best practices of the Industry.

Your role requires knowledge and demonstrable experience of:

• 6+ years of experience in developing and executing successful training initiatives.
• Familiar with traditional and modern training processes
• Meticulous attention to detail
• Ability to plan, multi-task and manage time effectively
• Entrepreneurial with the ability to think of industry first and rule breaking initiatives
• Organizational skills

Next Steps:

If you wish to explore this opportunity further,

1.  Send us a copy of your latest resume
2. A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
3. We will schedule one to one interactions with your potential boss, team members and peers.

An ideal Academic Research Associate will guide international students in their course modules and academic projects through one-to-one online tutoring sessions; develop learning modules and sample academic model solutions based on specific criterion for students of foreign universities. The job would require constant discussions of the candidate with the client both verbally and in written form to understand the requirements of the client and facilitate the service as required. The candidate should be an avid learner and have zeal in writing. The candidate should have excelled in the academics and have a good command over his/her specialization subjects.

Key Responsibilities:
➢ To comprehend the requirements of each project as per the requirements of the client.
➢ To conduct secondary research and study the involved concepts on various domains.
➢ To write plagiarism free, well edited high-quality content and master the art of academic writing.
➢ To ensure compliance with stipulated deadlines of every individual micro projects.
➢ To provide one on one online tutoring sessions to students in their respective subjects.
➢ To train new members on the basics of academic writing and explore in depth learning of conceptual theories as used in foreign universities.

Required Skills:
➢ Excellent Written & Oral Communication Skills in English, Strong Comprehension Ability.
➢ Exceptional Subject Matter Expertise.
➢ Intensive and Extensive Internet Research Skills, Output Authenticity & Reliability.
➢ Ability to work under pressure, Target and Quality oriented.
➢ Inclination towards Research and Writing.
➢ Must possess high level of concentration abilities and must be open to learn new concepts quickly.

Qualifications:
We are looking for Masters or PhD candidates from the following subject domains:
➢ Management
➢ Accounting and Finance
➢ Economics
➢ Statistics
➢ Engineering & IT
➢ Nursing & Medicine
➢ Law