Academic Consultant

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Candidate will be responsible for promoting and selling our Purple Turtle books to schools and other relevant customers.

Candidate will be responsible for visiting Preschools and Schools in assigned territory and selling our products and services.

To present the franchise module of Preschool to the interested investors| partners.

Identify and pursue new sales opportunities, build relationships with existing customers, and achieve sales targets.

To work in collaboration with operations team with all the details for smooth delivery of the products and services

To report promptly and diligently on daily basis

To undertake any other responsibilities required by management from time to time

To create strong network and develop relations with all the stakeholders

Develop and maintain in-depth knowledge of our preschool books, including content, features, and benefits.

Deliver persuasive sales presentations to customers, highlighting the value and benefits of our preschool books.

Engage with customers through phone, email, and in-person meetings to understand their needs and promote our products.

We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.

Key Responsibilities:

• Ensure all systems operate smoothly and align with our quality standards.
• Maximize the efficiency of all business procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet our business objectives and ensure compliance.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.

Requirements:

• Previous experience as a Business Operations Manager or in a similar role
• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software is preferable
• The ability to interpret financial data and allocate budgets will be an added advantage
• Exceptional communication skills
• Demonstrate strong team management and mentorship skills

[AeroLeads](https://aeroleads.com) is a fast-growing product-based startup with 180,000+ business users and a good number of paying customers including major startups in India, Inc 5000 companies, IBM, Gartner, GrubHub, Hindustan Times, Tata Chemicals, etc. 

**About AeroLeads**

* We are a 4-year-old profitable product-based startup with an office in Bangalore. The team is currently working remotely.

* We are a team of 20 and growing rapidly. We are launching new features every day and have multiple new products in the pipeline.

* The founder has experience of 15 years. He has built multiple product software and sold his last startup to build and focus on AeroLeads. You will be working directly with the founding team. 

**What you will do**

Ideally, we want you to think out of the box and come up with growth hacking strategies. A few things we can suggest are - 

1. Mention our aeroleads name on the web. You can post on Slack groups, Discord groups, Sales Telegram channels, marketing-related subreddits, Quora, ProductHunt, LinkedIn, etc
2. Get some startup, news, and blog coverage for our product. 
3. You want to focus on building a brand and audience. 

There are 100s of other growth hacking things we can do We can discuss those at the time of the Interview and when you start working. 

We are looking for someone who is a fast learner, who can observe and learn and can apply himself. The icing on the cake will be if you already have experience in growth hacking in a SaaS company! 

UPCRED powers AI-Recommendation on Social Content Creators, helping them discover content monetisation and helping Brands/Businesses explore Influencer Marketing.

The company’s advert platform is powered by artificial intelligence, which is used by businesses for Influencer Discovery, Campaign Management, and Campaign Analytics through UPCRED Pixel Management.

Our technology visions to have one-third of the world's social consumers discover new things through recommendation feeds from their favourite social media creator and which connects advertisers to these audiences to grow their business.

UPCRED Social has long-term partnerships with a variety of digital content creators and has the vision to democratize the social earning for content creators in India.

UPCRED Advert wants to be an all-in-one influencer marketing platform designed to help businesses own their influencer relationships.

Responsibilities:

The React Developer will own and drive web development—including decisions about tools, technologies, and processes - for UPCRED.

This is an incredible opportunity for anyone interested in being a part of a high-performing, fast team with a massive learning curve. Our team moves fast and develops world-class products by pushing the boundaries of React development. If hired, you will be part of UPCRED's in-house Product & Engineering team.

Develop cross-browser & cross platform supported web applications in React which customers love using.

Work with product, design, backend teams to develop features.

Work on bindings and integrations required with react libraries & REST api's.

Plan, estimate, and delivery your project with minimal supervision.

Skills:

2 - 5 years of React experience with some hands-on experience with web application development.

Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred.

Experience with state management libraries such as Redux or MobX is a huge plus.

Proficient understanding of cross-browser compatibility issues and ways to work around such issues

Understanding of REST APIs, the document request model, offline storage, state

management.

Experience with Content/Video-based website.

Understanding of Social Video-based web Architecture

HOW?

Apply, and let us know your interest?

UPCRED, that's how we grow, fair and transparent!

Note: Candidates who is having a notice period of more than 45 do not apply

Position Title

Full Stack Developer

Minimum Qualifications

Bachelor's degree in Computer Science or equivalent practical experience.

1 year of relevant work experience developing software with:

Preferred Qualifications

Master’s degree, further education or equivalent practical experience in Engineering, Computer Science or other technical related field.

Experience with all of the above + the following areas:

1. Full Stack Development (front end and backend),
2. TypeScript
3. React Native
4. Javascript
5. AWS

Note: Development experience with Unix / Linux and the ability to learn other coding languages as needed will be favourable.

About The Job

1. ByzWiz Infratech was founded on the belief that every human is innately and naturally talented and gifted. It is our endeavour to create and deploy products and services that help people monetize their passions, talents and creativity by enabling them to harness the power of the internet.
2. ByzWiz requires software engineers to help develop next-generation technologies that will allow billions of users to connect and conduct businesses online, forming a new paradigm of interaction in order to encourage social economic activity.
3. As an important part of the core development team, your role will extend to all areas of software development activity.
4. We need our engineers to be responsible, proactive and enthusiastic creative thinkers and problem solvers. As we grow, we expect our engineers to take on leadership roles with the ability to form and manage their own teams.

Responsibilities

1. Design, develop, test, deploy, maintain, and improve software and new user-facing features in Byzwiz products.
2. Manage individual priorities, deadlines, and deliverables.
3. Write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly.
4. Contribute to engineering efforts from planning and organization to execution and delivery to solve complex engineering problems.

Job Requirement – Sr. SQL _PBI Developer

• Minimum 6+ years of expertise in SQL Database Development including SQL queries, data structures, stored procedures, index etc.
• Excellent written and verbal communication
• Advanced knowledge and experience in T-SQL coding: query writing, stored procedures, triggers and user-defined functions.
• Advanced knowledge and experience in development and maintenance of SSIS and SSAS (Tabular and Multidimensional)
• Advanced knowledge and experience in creating dashboards and reports using PowerBI
• Advanced knowledge and experience in DAX
• Experience in creating and publishing reports using SSRS
• Experience in writing MDX queries
• Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
• Optimize and manage SQL server databases
• Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.
• Refine and automate regular processes, track issues, and document changes
• Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
• Flexible, team player, “get-it-done” personality
• Ability to organize and plan work independently
• Ability to work in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams

Optional Skills (Good to have):

• Microsoft certification in Azure data engineering