Customer Service Advisor

• Design, develop, and maintain integration solutions using MuleSoft Anypoint Platform.
• Create and manage APIs using RAML specifications, including designing, documenting, and versioning APIs.
• Develop APIs following API-led connectivity (System, Process, Experience layers).
• Use MuleSoft APIs effectively for orchestration of business workflows and integrations.
• Deploy and manage Mule applications in CloudHub and Runtime Fabric environments.
• Implement integrations using MuleSoft connectors such as HTTP, Database, JMS, Salesforce, and SAP.
• Design and implement message routing using:

Choice routers

Scatter-Gather

• Work with messaging patterns such as:

Request-reply

Publish-subscribe

Content-based routing

• Integrate with messaging systems such as Kafka / Google Pub/Sub, ensuring:

Asynchronous processing

Retry mechanisms

Idempotent message handling

• Reliable event-driven communication
• Implement robust error handling strategies in MuleSoft, including global error handlers and custom error handling flows.
• Design resilient systems using:

Retry strategies

Circuit breakers

• Maintain API versions using URI versioning or header-based versioning, manage lifecycle through API Manager, and ensure backward compatibility.
• Implement strong logging and monitoring strategies for observability and troubleshooting.
• Apply security best practices including OAuth2, JWT, TLS, and API policies.
• Write and maintain MUnit test cases to ensure code quality and reliability.
• Use Git for source control and work with CI/CD tools such as Jenkins or GitHub Actions for:
• Troubleshoot, debug, and optimize MuleSoft applications and integrations.
• Collaborate with cross-functional teams including backend, frontend, and DevOps.
• Participate in code reviews, design discussions, and architecture decisions.
• Ensure high performance, scalability, and reliability of integration solutions.

Mandatory Skills

• Strong experience with MuleSoft Anypoint Platform
• Hands-on experience in RAML design and API development
• Experience deploying APIs in CloudHub and/or Runtime Fabric
• Knowledge of Docker and Kubernetes
• Strong understanding of API security (OAuth2, JWT, TLS, API policies)
• Experience with MuleSoft connectors (HTTP, DB, JMS, Salesforce, SAP)
• Knowledge of integration patterns, message routing, and event-driven architecture
• Experience with Kafka / Google Pub/Sub or similar messaging systems
• Strong understanding of error handling, retries, DLQ, and idempotency patterns
• Hands-on experience with MUnit testing

Experience implementing logging and monitoring strategies

Job Title: QA Manual Engineer

Job Type: Full Time

Location: Indore

Summary/Objective:

We are seeking an experienced Automation QA (Quality Assurance) professional to join our team in Indore. As an Automation QA, you will be responsible for designing, developing, and executing automated test scripts to ensure the quality and reliability of our software products. You will work closely with the development team to identify areas for automation and implement efficient testing strategies.

Responsibilities/Duties:

1.     Design, develop, and maintain automated test scripts using Selenium WebDriver and other automation tools.

2.     Execute automated test suites to validate software functionality, performance, and reliability across different platforms and environments.

3.     Work closely with cross-functional teams to understand project requirements, identify test scenarios, and develop comprehensive test plans.

4.     Collaborate with developers to ensure that test cases are integrated into the continuous integration/continuous deployment (CI/CD) pipeline.

5.     Analyze test results and report defects in a clear and concise manner, providing detailed information to facilitate debugging and resolution.

6.     Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide QA input and feedback.

7.     Continuously research and evaluate new testing tools, technologies, and methodologies to improve efficiency and effectiveness.

8.     Contribute to the development and maintenance of QA documentation, including test cases, test scripts, and test reports.

Qualifications/Requirements:

Education:

• Bachelor's degree in Computer Science, Engineering, or related field.

Experience:

• 2 to 3 years of experience in automation testing, preferably in a software development environment.
• Experience with automation testing tools such as Selenium, Appium, or similar.
• Strong understanding of software testing methodologies, tools, and processes.
• Experience with cloud-based testing environments (e.g., AWS, Azure).
• ISTQB or similar certification in software testing.

Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.

·        Excellent attention to detail and ability to work independently or as part of a team.

·        Ability to multitask and prioritize tasks in a fast-paced environment.

As a Senior Sales Development Representative (SDR) at jhana.ai, you will play a pivotal role in identifying, prospecting, and engaging with our ideal customer profiles (ICPs) to set up high-quality meetings and contribute to jhana.ai's growth. This role requires expertise in SaaS sales, ICP evaluation, and strategic prospecting. You will have the opportunity to define and refine SDR processes, mentor team members, and help scale the SDR team as demand grows. This position involves regular client interaction, both virtually and in-person, and requires travel. If you bring a strong foundation in SaaS sales, extensive SDR experience, and a knack for building scalable processes, we’d love to meet you!

The day-to-day

Lead Generation and Prospecting

● Conduct targeted outreach to engage ideal prospects within the legal and tech sectors.

● Qualify potential clients based on established ICP criteria and set up meetings with high-potential leads for the sales team.

● Use multi-channel outreach (emails, calls, social media) to build a pipeline of qualified meetings.

ICP Evaluation and Process Optimization

● Work closely with sales leadership to refine and enhance ICP criteria based on customer insights and market feedback.

● Develop effective messaging and outreach strategies tailored to each ICP.

Process Development and Team Expansion

● Design and implement scalable workflows and processes for the SDR team, ensuring productivity and effectiveness.

● Coach, mentor, and support team members, driving best practices and continuous improvement.

● Partner with sales leadership to assess team needs and support expansion efforts as the business grows.

Metrics and Performance Analysis

● Track SDR KPIs and performance metrics, analyzing results to inform strategic adjustments.

● Leverage data-driven insights to optimize conversion rates and increase pipeline effectiveness.

Qualifications & Skills

● Experience: 3-7 years as an SDR, ideally in a SaaS environment, with a proven record of meeting or exceeding lead generation and meeting setup targets.

● Strategic Prospecting: Advanced skills in identifying high-potential leads through various channels, including LinkedIn, industry publications, events, and specialized data sources.

● Communication and Persuasion: Excellent verbal and written communication skills, able to convey complex ideas clearly and persuasively to different personas.

● High Emotional Intelligence (EQ): Skilled in handling objections, building rapport, and adapting communication to match customer needs and personalities.

● Process Design and Optimization: Experienced in setting up, documenting, and continuously improving SDR workflows and creating playbooks for lead qualification and handoff.

● Time Management and Organization: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively based on business impact.

● Data-Driven Decision Making: Proficiency in tracking, analyzing, and leveraging SDR metrics (e.g., conversion rates, response rates) to fine-tune strategies and drive results.

• Be responsible for the research, design, development, and deployment of all products and platforms
• Proficient full stack web developer with experience in building large-scale applications.
• Ensure that the platform remains secure, scalable, sustainable.
• Set the bar for the quality of code, software engineering practices, communication skills, dealing with complexity and ambiguity.
• Hire all technical roles

Job Title: WordPress Web Developer

Location: Ahmedabad

Company Overview: We are a full stack marketing company focusing mainly on digital marketing across the entire funnel of customer journey. We are now looking for a web developer who can help us with all website development tasks.

Job Description: We are seeking a talented WordPress Web Developer to join our team. The ideal candidate will be responsible for developing, and maintaining WordPress websites, ensuring a seamless user experience and high-quality performance. The WordPress Web Developer will collaborate with the design and content teams to create visually appealing and functional websites that meet our clients' needs and align with the latest web development standards.

Responsibilities:

Design and develop responsive WordPress websites based on client requirements and industry best practices.

Customize and configure WordPress themes and plugins to create unique and engaging websites that reflect clients' brands and objectives.

Conduct website updates, maintenance, and troubleshooting to ensure optimal website performance, security, and functionality.

Optimize websites for speed, performance, and SEO, and ensure compatibility across various browsers and devices.

Collaborate with the design and content teams to ensure a seamless integration of visual elements and content on the website.

Stay updated with the latest WordPress updates, plugins, and web development trends to implement innovative solutions and improvements.

Provide technical support and guidance to clients and internal teams on WordPress-related issues and best practices.

Qualifications:

Proven work experience as a WordPress Web Developer, with a strong portfolio showcasing successful WordPress projects.

Proficiency in HTML, CSS, JavaScript, PHP, and other relevant programming languages for web development.

In-depth knowledge of WordPress, including theme and plugin development, customization, and troubleshooting.

Familiarity with SEO best practices and website optimization techniques.

Strong attention to detail and the ability to effectively manage multiple projects and deadlines.

Excellent communication and teamwork skills to collaborate effectively with cross-functional teams and clients.

Interested candidates please fill out this form - https://docs.google.com/forms/d/e/1FAIpQLScwBo_fycsKcFxqpkVe7SfXWoOekokk-L4eSrwvxjnB59gCfg/viewform

Job Type: Full-time

Salary: ₹360,000.00 - ₹420,000.00 per year

Schedule:Monday to Friday

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience: Total work: 2 years (Required)

Expected Start Date: 01/11/2023

Essential Skills:

• 8 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer. Prior experience in retail domain is a plus
• 3 years of experience working with distributed teams
• Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs
• Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot). Search Engine and Native App development experience is a plus.
• AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc
• Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems
• Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies
• Strong communication and presentation skills
• Passionate about enabling next generation experiences
• Experience with automated testing, deployment pipelines and cloud based infrastructure

ROLE DESCRIPTIPON:

• Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
• Design high/low level solutions, contribute towards architecture and technical roadmap
• Lead technical implementation/delivery.
• Host/Lead technical discussions
• Champion software development best practices, test driven development, CI and CD
• Build cloud native and highly cost efficient solutions
• Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies. Embrace change.