Customer Service Advisor

Job description:

Are you passionate about sales and client engagement?

We’re looking for a motivated Sales Executive to join our team and help drive business growth for our digital marketing & IT services.

What You’ll Do:

• Identify, qualify, and connect with potential clients through calls, meetings, and networking.
• Present and promote our services (SEO, Social Media, PPC, Email Marketing, IT Solutions, etc.).
• Understand client requirements and recommend the best-fit solutions.
• Build and maintain strong customer relationships.
• Meet and exceed monthly/quarterly sales targets.
• Maintain accurate sales records and update CRM systems.
• Stay informed on market trends and competitors.

What We’re Looking For:

• Bachelor’s degree in Business, Marketing, or related field.
• 1–2 years of experience in sales/business development (digital/IT industry preferred).
• Excellent communication, negotiation, and presentation skills.
• Goal-driven, self-motivated, and confident in handling client interactions.
• Proficiency with MS Office/CRM tools.
• Language: Hindi (Required), English (Preferred).
• Male candidates preferred (due to fieldwork/client visits).

What You’ll Get:

• Competitive Salary + Attractive Incentives
• Paid Time Off
• Career growth & learning opportunities
• Supportive, collaborative team culture
• Exposure to diverse industries & clients

Job Type: Full-time

Benefits:

• Flexible schedule

Work Location: In person

Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

We are looking for candidate who can :-

1. Deal with our new and existing clients on daily basis to mantain relations

2. You willbe closing working with marketing team and help them to build best stratergies as per output.

3. knowing google sheets is an add on 

We are looking for a Product Designer who will be responsible for creating great websites/apps for our product. Primary duties include conceptualising and implementing creative ideas for the product, as well as creating visual elements. You will be working closely with our development team to ensure proper and hassle-free implementation.

To be successful in this role, you will need to have excellent visual design skills and be proficient in graphic design software such as Adobe Photoshop, Adobe Illustrator, Adobe XD, and Figma.

Responsibilities:

• Conceptualizing creative ideas with the team.
• Testing and improving the design of the website/app.
• Establishing design guidelines, standards, and best practices.
• Maintaining the appearance of websites by enforcing content standards.
• Designing visual imagery for websites and ensuring that they are in line with branding.
• Working with different content management systems.
• Communicating design ideas using user flows, process flows, site maps, and wireframes.
• Incorporating functionalities and features into websites.
• Designing sample pages including colours and fonts.
• Preparing design plans and presenting the website structure.

Requirements:

• Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, Adobe XD, Figma and other visual design tools.
• Experience 5+ years
• Good understanding of content management systems.
• Proficient understanding of cross-browser compatibility issues.
• Excellent visual design skills.
• Up-to-date experience with international web protocols, standards, and technologies.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.
• Excellent communication skills.

1. Hands on Expert in UI/Front End Engineering/Development specifically React,
2. Redux, NodeJs who can code, design and own front end development and code.
3. Experience in React v16, Reach Redux, React Fibre and JavaScript advance (ES6+),
4. Experience in Advance State Management [Example: Redux, Mobx, RxJs, GraphQL etc]
5. Good experience on UI framework like Angular JS/ Vue JS/ Ext JS/jQuery/ React JS or equivalent SPA framework
6. Experience in HTML5, Javascript CSS3, ExpressJs, GraphQL
7. Strong understanding of Rest APIs, Web Sockets, Service Workers, HTTP/S Protocol, Web Security and Cloud Infrastructure, CI/CD, Web Packaging and Optimization, UX and Styling.
8. Expertise in Advance Java-Scripts
9. Knowledge and experience with Data Structure and Design methodologies.
10. Problem solving skill
11. Good experience working in Agile/Scrum teams
12. Good written and verbal communication skills.

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology    

Responsibilities

As a Software Engineer - Cross Platform Mobile Developer you will be expected to develop and maintain Cross platform Android and iOS applications for a range of our clients in different verticals. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will also be helping out junior team members by reviewing their code and providing feedback. Thereby, helping them excel professionally.

Requirements

B.E/B.Tech degree in Computer Science Engineering or any related fields. Even candidates with BCA/MCA degree can apply. But if you feel that you don’t have the necessary degree to apply, don’t worry! If you can prove that you have the necessary skills for this position, we would love to hear from you.

Skills

• Thorough understanding of Flutter and its core principles.

• Proficient in Dart6 Programming.

• Knowledge of modern authorization mechanisms (such as Auth 2.0 or JSON Web Token)

• Build pixel-perfect, buttery smooth UIs across both mobile platforms. • Familiarity with RESTful APIs.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git or Perforce)

• Strong knowledge of UI design principles, architecture patterns, and best practices for development.

• Familiarity with native build tools, like Xcode, Gradle (Android Studio, IntelliJ)

• Ability to write well-documented, clean code

• Experience launching and managing production mobile apps Nice to have

• Familiarity with continuous integration

• Knowledge on native Android development