Customer Service Advisor

Job Description for Telecalling executive

1.Contact potential customers to promote solar energy products and services, including solar panel installation, maintenance, and energy savings.

2. Identify and qualify potential leads through phone conversations

3.Address customer inquiries, provide relevant information, and assist in setting up appointments for site assessments

4.Regularly follow up with leads and existing customers to close sales or resolve any issues.

Job Description:

We are looking to hire a skilled WordPress developer to design and implement attractive and functional websites for our clients. You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

To be a successful WordPress developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills. Ultimately, a top-class WordPress developer can create attractive, user-friendly websites that perfectly meet the design and functionality specifications of the client.

Responsibilities:

Strong knowledge in creating robust and secure apps using Wordpress Apis and websites

Must have integrated payment gateways with rest Apis and Webhooks

Meeting with clients to discuss website design and function.

Designing and building the website front-end.

Creating the website architecture.

Designing and managing the website back-end including database and server integration.

Generating WordPress themes and plugins.

Conducting website performance tests.

Troubleshooting content issues.

Conducting WordPress training with the client.

Monitoring the performance of the live website.

Qualification:

Bachelor’s degree in computer science or a similar field.

Proven work experience as a WordPress developer.

Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

Knowledge of code versioning tools including Git, Mercurial, and SVN.

Experience working with debugging tools such as Chrome Inspector and Firebug.

Good understanding of website architecture and aesthetics.

Ability to manage multiple projects based on project timelines.

Good communication skills

Roles & Responsibilities :

● Expertise in ON OFF Page SEO activities.

● Identifying and implementing strategies to increase website traffic through organic search listings without being blacklisted.

● Proven SEM experience managing PPC campaigns across Google and other Search Engines.

● Handling all aspects of SEO, SMO and different ways of link building ● Solid understanding of performance marketing, conversion, and online customer acquisition

● Technical Analysis and Audit of the website. Good knowledge of Google webmaster Analytics.

● Experience with A/B and multivariate experiments

● Knowledge of ranking factors and search engine algorithms

● Up-to-date with the latest trends and best practices in SEO and SEM ● Should have a good understanding of the digital environment and the opportunities for using social media.

Skills Required :

● Excellent communication and team player skills.

● Ability to handle international clients

● Ability to manage multiple projects and handle clients

 Strong experience in front-end design and development minimum 3+ Year to implement responsive, robust/secure, user-friendly/functional, network -sensitive web applications.  Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.  Experience with modern frameworks such as Nodejs, AngularJS Express  Experience in building API and WebSockets for client-server communication with security considerations.  Experience with server-side.  Experience with web services API integration (Rest, JSON, XML).  Ability to understand requirements and map to technical implementation.  Strong knowledge of best practices and modern web design trends is necessary.  Excel at rapid prototyping and at writing good code.  Experience with modern version control.  (GIT or BitBucket).  Experience with testing/debugging in multiple platforms.  Experience with HTML CSS frameworks such as bootstrap.  Understanding of general user experience and UI design principles.  Agile methodologies.  Self-motivated, thinking up and executing own ideas. 

Desired Candidate Profile Below are the qualifications and skills that are expedcte of a full-stack developer:

 Bachelor’s degree in computer science, engineering, or a related technical field  Excellent knowledge of front-end web programming languages, such as HTML, CSS, JavaScript, and AngularJS, with ability to render server-side and client-side content  A working knowledge of shopify app development with technologies, Node, Javascript, React, HTML, CSS3, AWS etc and MongoDB or relevant databases.  Familiarity with common programming design patterns and best practices  Experience with common web development tools and services, such as version control software, package managers, and CI/CD pipelines  Excellent written and verbal communication skills  Expert in JavaScript, DOM, CSS3 and HTML

• Worked as a Node.js developer on multiple projects with relevant experience between 1 to 4+ Years.
• Extensive knowledge of Nodejs, JavaScript, APIs, web stacks, libraries, and frameworks.
• Able to work on independent nodejs projects.
• Experience in mongoDB database queries. Able to write and manage complex DB queries .
• Exceptional analytical and problem-solving aptitude.

Wow Labz is one of India’s leading turnkey product development companies. Products built by us have won numerous awards and touched the lives of over 30 million people globally. Whether we are creating new products or helping a small startup extend its reach, we build from our hearts. We’re entrepreneurial and we love new ideas. We have a fun culture and a team that cares about your development and growth.

We are looking for an experienced game designer working primarily with Unity to be a part of our exciting game development team at Wow Labz. You would be part of a team that is working on designing and developing the future of games and interactive experiences. 

We are creating amazing experiences and hub worlds in the metaverse which integrate with our blockchain protocols to offer unique experiences. 

Your primary responsibilities would be to architect the entire multiplayer experience for our game world. You will design, deploy and iteratively various multiplayer experiences while working with our frontend team to realize the project goals and objectives.

Please be sure to highlight the following in your resume:

• Publicly accessible links to games you have built and deployed. These need to be Unity based. (Please provide links to these)
• Links to multiplayer games you have developed, worked with commercially.
• List of certifications you have completed on Unity (optional).

Responsibilities:

• Research and develop an optimal architecture using Mirror/Photon for the multiplayer experience. 
• Design and Develop multiplayer components like lobbies, matchmaking, etc. 
• Work with the frontend to develop player to player interactions in-game. 
• Develop cross player transaction systems based on game economy and currency. 
• Work with remote servers and game servers and make decisions on architecture and tools to be used.
• Create awesomely fun multiplayer user-to-user interactions.
• Design the persistent data pipeline to manage and record game and economy data.

• 4+ years of minimum production experience in Unity game development.
• Must have released at least 1 game commercially.
• Must have at least 1 commercial multiplayer game as experience.
• Team player and takes responsibility for work, handles feedback well.
• Strong working knowledge of Unity systems like  Prefabs, Animations, UI, TextMeshPro, Profiler, Cinemachine, Terrain, 3D Sound, etc.
• In-depth understanding of multiplayer practices and networking concepts.
• Strong knowledge of server systems and cloud. Strong grasp of multiplayer architecture design and server design.
• Experience working with Blender, Maya and 3D pipeline for game dev is a bonus.
• Strong grasp of Photoshop or other image manipulation tools is a bonus.
• Strong AR/VR and Metaverse understanding is a bonus.
• Strong grasp of C# and industry standard coding practices. Knowledge of various design patterns like Singletons, Object Pooling, Event/Subscriber Systems, Delegates, etc. is a must.
• Ability to profile and recognize bottlenecks and fix code accordingly & suggest changes.
• Experience with Git and working with tools like Bitbucket, Unity Collaborate and PlasticSCM is a must.
• Knowledge of Visual Scripting is a bonus.
• Highly capable of executing in a fast-paced, virtual, changing environment
• Strong problem-solving, analytical and troubleshooting skills

• Platform experience with releasing on Android and iOS.
• Experience writing custom shaders in Unity.

• Curious and aware of the latest digital and social media trends
• Avid Gamer who is knowledgeable  about the latest gaming trends
• Strong relationship-building skills
• Exceptional analytical reasoning, problem-solving, and creative thinking skills
• Extremely self-driven and able to execute in a diligent manner
• Get a kick out of leading a solution towards its completion
• Fun to hang out with!

What are we looking for:

1. Strong experience in MySQL and writing advanced queries
2. Strong experience in Bash and Python
3. Familiarity with ElasticSearch, Redis, Java, NodeJS, ClickHouse, S3
4. Exposure to cloud services such as AWS, Azure, or GCP
5. 2+ years of experience in the production support
6. Strong experience in log management and performance monitoring like ELK, Prometheus + Grafana, logging services on various cloud platforms
7. Strong understanding of Linux OSes like Ubuntu, CentOS / Redhat Linux
8. Interest in learning new languages / framework as needed
9. Good written and oral communications skills
10. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a product solutions engineer, you will:

1. Analyze recorded runtime issues, diagnose and do occasional code fixes of low to medium complexity
2. Work with developers to find and correct more complex issues
3. Address urgent issues quickly, work within and measure against customer SLAs
4. Using shell and python scripts, and use scripting to actively automate manual / repetitive activities
5. Build anomaly detectors wherever applicable
6. Pass articulated feedback from customers to the development and product team
7. Maintain ongoing record of the operation of problem analysis and resolution in a on call monitoring system
8. Offer technical support needed in development

Desired Candidate Profile:

• The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
• 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
• 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
• Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
• Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
• Ability to multitask in a dynamic, fast paced environment
• Experienced at account management & growth through farming.
• Experienced at leading presentations and discussions with customer’s senior management teams
• Highly energetic, with a passion for helping customers achieve expected business outcomes

Qualifications:

1. Bachelors degree from Top institutes. MBA preferred
2. Excellent organization and project management capability
3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
4. Self started, self motivated, flexible and results driven
5. Experience using CRM tools

Preferred knowledge/skills:

1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
2. Experience working/leading teams in customer success functions for SaaS products.
3. Experience with Product Delivery Lifecycle