Customer Service Advisor

Key Responsibilities

• Manage daily accounting operations in Tally ERP

• Handle Accounts Payable: invoice verification, vendor payments & reconciliation

• Prepare and file GST returns, maintain GST records & ensure compliance

• Calculate, deduct & file TDS returns

• Maintain ledgers, books of accounts & financial records

• Coordinate with vendors for billing, statements, and payment follow-ups

• Assist in monthly, quarterly & yearly closing activities

• Support internal & external audits with proper documentation

• Prepare MIS and financial reports as needed

🎯 Requirements

• 1–3 years of experience in accounting

• Strong knowledge of Tally ERP, GST, TDS, Accounts Payable

• Good understanding of accounting principles and compliance

• Proficiency in MS Excel

• Detail-oriented with good communication & organizational skills

Required Skills: Advanced Flutter & Dart Expertise, Scalable Mobile Architecture Design, Performance Optimization & Profiling, OTT & Media App Engineering, Code Quality, Leadership & Cross-Functional Collaboration

Criteria:

• 6+ years of total software development experience with minimum 3+ years in Flutter
• Product-based company experience is mandatory (B2C scale preferred)
• Proven ability to own end-to-end Flutter mobile architecture for high-scale apps
• Strong expertise in Dart, Flutter SDK internals, and advanced state management (Bloc / Riverpod / Provider)
• Hands-on experience with platform channels and native integrations (Android & iOS)
• Deep knowledge of performance optimization: app startup time, FPS, memory leaks, widget rebuilds, rendering pipeline
• Experience with profiling tools (Dart DevTools, Android Profiler, Xcode Instruments)
• Strong skills in offline-first architecture, caching layers, and API integrations
• Ability to optimize video playback, downloads, DRM, and OTT workflows
• Strong command of clean code, SOLID principles, and scalable mobile system design
• Experience reviewing code and mentoring engineers (Senior IC role)

Description

Role Overview

We are looking for an experienced Flutter SDE III who can take complete ownership of architecture, performance optimization, and app scalability for our OTT mobile applications. This is a senior individual contributor role requiring deep technical expertise and the ability to influence design decisions at a product level.

Key Responsibilities

1. Architecture & Design (High-Impact IC Role)

• Own the end-to-end architecture of company’s Flutter mobile applications.

• Design scalable, modular, testable app ecosystems aligned with OTT-specific performance constraints.

• Lead decisions around state management, navigation hierarchy, API structure, offline capabilities, and security.

2. Performance & Device Optimization

• Diagnose and resolve mobile performance bottlenecks, including:

  o App startup time, FPS drops, memory leaks.

  o Heating issues, over-rendering, and expensive widget rebuilds.

  o Battery optimization, efficient network calls, caching strategy.

• Run in-depth profiling using tools like Dart DevTools, Android Profiler, and Xcode Instruments.

3. OTT-Specific Engineering

• Optimize video playback workflows for low-latency streaming.

• Implement efficient background processes for downloads, DRM, content sync, and push notifications.

4. Product & User Experience Ownership

• Collaborate closely with Product, Backend, and Video Engineering teams.

• Convert business/product requirements into high-performance technical solutions.

• Ensure UI/UX consistency across platforms while maintaining performance budgets.

5. Code Quality & Leadership

• Write clean, extensible, and maintainable code with strong adherence to SOLID and reactive programming principles.

• Review code for mid-level and junior engineers; act as a mentor across teams.

• Establish engineering standards, internal frameworks, and reusable components for long-term scalability.

Required Skills & Experience

Technical Must-Haves

• 6+ years of total experience with 3+ years in Flutter for large-scale products.

• Mandatory product-based company background (B2C scale preferred).

• Strong expertise in:

  o Dart, Flutter SDK internals

  o Bloc, Riverpod, Provider, or other state management approaches

  o Custom animations, rendering pipeline, shader-based optimization

  o Platform channels (Android/iOS) and native integrations

  o API integration, caching layers, offline-first architecture

• Strong understanding of mobile system design, scalable architecture, and low-level performance engineering.

Good to Have

• Experience with video streaming apps, OTT platforms, or media-heavy applications.

• Understanding of analytics frameworks (Firebase, Segment, Mixpanel).

• Exposure to CI/CD pipelines, automated testing, and fastlane.

Personality & Mindset

• Product thinking, not just feature-building.

• Ownership-driven with strong ability to take strategic technical decisions.

• Comfortable working in a fast-paced 0→1 and scale-up environment.

Why Join company?

• Work on a high-growth OTT app with millions of users.

• Opportunity to own the core mobile experience end-to-end.

• Build impact-heavy features at scale with a lean, highly skilled engineering team.

.Overall 5+ years of experience in application development using Java with creating and deploying microservices using the Spring Boot framework







• Strong experience in Maven.







• Good experience in unit(Junit) and integration testing.







• Experience in Microservices is a must.







Experience in designing and developing REST based services / Microservice development.







• Candidate should have good communication skills (written and verbal)







Excellent analytical and problem solving skills







Any one of these database Mongo, Maria, RMQ, Postgres, or other NoSQL servers







• Experience in AWS and CI/CD







5+ Years







Design, develop, and maintain robust, scalable, and secure backend services and APIs.







• Collaborate with frontend developers to integrate user-facing elements with server-side logic.







Write clean, efficient, and maintainable code following best practices and coding standards.







• Optimize performance and ensure high availability of backend services.







• Implement security measures to protect sensitive data and prevent vulnerabilities.







Design and manage databases, ensuring data integrity and efficient query performance.







Debug, troubleshoot, and resolve issues in production and development environments.







• Conduct code reviews and provide constructive feedback to team members.







Stay up-to-date with emerging backend technologies, frameworks, and best practices.







• Participate in Agile/Scrum ceremonies and contribute to sprint planning and estimations.

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, and Re-Training Programs that aim to give you an overall Learning experience along with your paid stipend along the journey.

2. We create career-oriented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use the right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve a License to Sell (L-2-S)

4. You will be entitled to a training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled to the below CTC

India Shift – INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)

US/ Canada Shift - INR 7.10 LPA (4.8 Fixed + 2.3 LPA Variable)

Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)

Minimum Education: Graduation

2018, 2019, 2020,2021,2022.

Requirement:

• Degree/ Diploma in Graphic designing
• Ability to develop creative ideas and concepts, choosing the appropriate digital platfoms and style to meet the client's objectives.
• Proficiency in Various Graphic Design software for making banners, info-graphics, posters, etc
• Would manage the entire process of defining requirements, visualizing and creating graphics that includes illustrations, logos, layouts, photos, videos
• Creativity and Graphic Design skills.
• Strong instinct for visually engaging design
• Design evangelist with a strong eye for details and an innovative bent of mind
• Ability to defend your design direction and reasoning if challenged in client meetings
• Minimum 3 years working in a similar role 

Job Responsibilities:

• Interact with clients - AD or CD, and understand the brief and scope of projects
• Work with the Brand Strategist to add creative direction for digital marketing campaigns
• Create artworks for use across digital channels such as social media, Google ads, Websites etc.
• Work with the Brand Strategist for the internal branding and creative communication
• You will be working with a diverse team of strategists, copywriters, marketers and business development leads to bring client campaigns to life.

About the role:-

• The Healthcare/Nurse Recruiter is a key position, with the primary goal of providing recruiting support for our various client locations across the US. What will you be doing day-to-day?
• Generate leads through sourcing initiatives, social media advertising, phone interviews, and a high-volume outbound call phone strategy.
• Search Applicant Tracking System, social media, and other platforms to find caregivers for our open Travel and Per-Diem positions for RN's, CNA's, PCT's and all allied positions.
• Establish relationships with Healthcare Providers and maintain a pipeline of providers to encourage a long-term working relationship.
• Negotiate contract terms with candidates.
• Partner with Account Managers to ensure candidate viability and arrange client interviews.

Your Experience:

• 2+ Years of a proven track record in a Healthcare Staffing Company.
• 1+ Years of experience in Healthcare Clinical and Allied staffing
• A background or experience in sales is a big plus.

Your Skills:

• Exceptional planning and execution skills.
• Exceptional customer service skills.
• Ability to work in a fast-paced, competitive environment.
• Great attitude, passion, and drive to be a perfectionist.

• Create delightful user experiences by building interfaces that are incredibly simple, elegant, and fun.
• Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
• Conduct concept and usability testing and gather feedback
• Help decide what to build and why not just make pretty pixels.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Ask smart questions, take risks, and champion new ideas.
• Work with product management to define a successful, repeatable design and discovery playbook.
• Work closely with engineering on exceptional design work, providing on-the-fly input and direction.
• Help us build out scalable design practices, including the development of component libraries and design patterns.
• You ensure that you have accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant micro-interactions.
• Adhering to the brand guidelines while designing the experiences for a consistent brand reflection. 

You should apply if you have: 

• 1-5 years of industry experience in design with a proven track record of solving UX problems.
• Sound understanding of UX methodology and lifecycle across significant channels and platforms.
• Customer-focused, with experience using design research methods to uncover customer insights.
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Experience working with early-stage efforts, dealing with ambiguity, and driving projects forward
• Strong collaboration skills with other UX Designers, Product Managers, Engineering, Marketing.
• Strong communication and presentation skills, ability to listen, be proactive at addressing feedback, represent and advocate for UX and users.
• Understanding of patterns, best practices, and design standards across iOS, Android, and Web.
• Hands-on experience working with design tools including Adobe suite, Sketch & Prototyping tools.
• Some basic understanding and experience with Illustrations and Motion Design.

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

Qualifications: 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently