Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Shubham Vishwakarma
Full Stack Developer - Averlon
About MpleAI
About
Company social profiles
Similar jobs
We are looking for a skilled BI Engineer to join our team. The ideal candidate will have expertise in MicroStrategy, SQL, Reporting and Data Modeling along with experience in building insightful dashboards.
Key Responsibilities:
●Design, develop, and deploy MicroStrategy dashboards, reports, and visualizations.
●Write complex SQL queries to extract, manipulate, and analyse data from various sources.
●Develop and optimize data warehouse solutions for efficient data storage and retrieval.
●Collaborate with cross-functional teams to understand business requirements and deliver data solutions.
●Maintain and support MicroStrategy objects (attributes, facts, filters, prompts)
●Ensure data accuracy, consistency, and performance across reports and dashboards.
●Automate reporting processes and improve data visualization techniques.
●Troubleshoot data issues and optimize queries for better performance.
●Collaborate with business teams to understand reporting needs and translate them into visual insights.
●Work closely with business analysts, data engineers, and stakeholders to gather requirements and ensure solutions meet business needs.
Required Skills & Qualifications:
●5+ years of experience in BI engineering or data analytics.
●Strong expertise in MicroStrategy for dashboard, Data Modeling and report development.
●Knowledge of MicroStrategy architecture, Development and administration tools.
●Strong understanding of data modelling
●Perform data modeling and ETL validation to ensure accuracy of reports.
●Proficiency in SQL for querying and data manipulation.
●Experience working with data warehousing concepts and technologies (Redshift, Snowflake, BigQuery, etc.).
●Ability to process large datasets and optimize queries for performance.
●Strong analytical and problem-solving skills.
Preferred Qualifications:
MicroStrategy certification will be considered an added advantage.
Familiarity with the Tableau tool
Python- At least 4 to 7 years of relevant experience as Big Data Engineer
- Hands-on experience in Scala or Python
- Hands-on experience on major components in Hadoop Ecosystem like HDFS, Map Reduce, Hive, Impala.
- Strong programming experience in building applications/platform using Scala or Python.
- Experienced in implementing Spark RDD Transformations, actions to implement business analysis
We are specialized in productizing solutions of new technology.
Our vision is to build engineers with entrepreneurial and leadership mindsets who can create highly impactful products and solutions using technology to deliver immense value to our clients.
We strive to develop innovation and passion into everything we do, whether it is services or products, or solutions.
NodeJS (Node.js)
Angular (2+)
AngularJS (1.x)Voyager Health Pvt Ltd, a prominent healthcare technology company, is seeking a highly skilled Full-Stack Mobile App Developer with a focus on hybrid app development. As a Full-Stack Developer, you will play a pivotal role in shaping the technological vision and ensuring the seamless development and evolution of our healthcare platform.
Key Responsibilities:
· Lead and oversee the entire technical roadmap, architecture, and development lifecycle of our hybrid healthcare platform.
· Define and execute the technical strategy in alignment with the company's goals and vision.
· Provide technical expertise and guidance in wireframing, architecture, and technology stack selection.
· Develop, test, and deploy high-quality Android and iOS applications for our platform, utilizing hybrid app development.
· Design and implement user interfaces for both platforms, ensuring a unified user experience.
· Utilize Angular for front-end development and Node.js for back-end development to create a comprehensive healthcare app.
· Integrate third-party APIs and technologies to enhance app functionality and performance.
· Optimize app performance and ensure high levels of security and data privacy.
· Collaborate with cross-functional teams and contribute to the continuous improvement of our mobile app development processes.
Qualifications:
· Bachelor's degree in Computer Science, Engineering, or a related field.
· 5-8 years of experience in mobile app development for Android and iOS platforms with a strong emphasis on hybrid app development.
· Proficiency in wireframing, Node.js, and Angular.
· Extensive experience in developing and leading healthcare platforms.
· Expertise in both front-end and back-end development.
· Familiarity with agile development methodologies and DevOps practices.
· Excellent problem-solving skills and attention to detail.
· Proven leadership and people management capabilities.
· Ability to work effectively in a collaborative team environment.
Strong communication and interpersonal skills
Job Description
• Research for prospective clients (Multinational Conglomerates and Corporate) in targeted markets (Hyderabad and other Southern Region)
• Explore and identify new business opportunities from modern trade, key accounts and institutional channel
• Building and maintaining strong relationships with all potential and existing clients within the area assigned.
• Plan & devise long term sales strategies and Identify sales opportunities through extensive market research.
• Plan, Initiate & develop the annual marketing plan/sand execute volume based sales forecast on monthly, quarterly and yearly basis.
• Ensure Optimum Utilization of resources in his area of responsibility particularly sales/promotional budget
• Fix up appointments, Meet the prospects and deliver presentations on company's products and services to convert those prospects into positive Business.
• Pursue leads and follow through to a successful agreement.
• Understand the target markets, including industry, company and which market strategies can be used to attract clients
• Possess a strong understanding of our products, our competition in the industry and our positioning
• Follow the latest industry developments and stay up-to-date on corporate competitors
Education: Be/BTech/MCA would be preferred
React.js
Javascript
Redux/Flux● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
● Thorough understanding of React.js and its core principles
● Experience with popular React.js workflows (such as Flux or Redux)
● Familiarity with newer specifications of EcmaScript as well as HTML and CSS
● Experience with data structure libraries (e.g., Immutable.js)
● Working knowledge and integration knowledge with RESTful APIs
● Knowlegde of websockets implementation is a must.
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Familiarity with modern front-end build pipelines and tools
● Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
● Ability to understand business requirements and translate them into technical requirements.
● A knack for benchmarking and optimization
● Familiarity with code versioning tools {such as Git}
● Added advantages if you have working knowledge of AWS
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Responsible for full lifecycle recruiting including building strong partnerships with hiring managers
- Developing strategic recruiting plans and job descriptions, sourcing candidates, screening, interviewing and closing candidates for positions across functions
- Evaluating skill level; managing offer process, including salary recommendations, offer letter generation and offer acceptance/ decline
- Taking ownership for lateral hires
- Overseeing the strategic development and execution of the talent acquisition needs
- Driving Talent Acquisition function with the overall goal to recruit and hire exceptional talent
Desired Candidate Profile
What you need to have:
- Bachelors degree in business administration, management, or related field
- Minimum 2-3 years of experience in HR domain
- Experience in recruitment for all levels.
- Strong experience in tech hiring and proficient in new hire joining formalities
- Adhering to SOPs for hiring /interview coordination with respective stakeholders
- Scheduling interviews, coordinating with candidates, recruitment agencies and hiring managers
- Conducting HR interviews to assess cultural fit
- Reviewing & updating job descriptions for all positions regularly
- Updating job requirements in HR MIS
- Maintaining and updating database and personnel file regularly
- Updating & checking DL-CL work instruction for all staffs.
- Assigning the work instruction to all new employees as per their defined roles
- Updating and Maintaining leaves & attendance records of all office staff
- Preparing offer letters, conducting induction and providing the necessary support to the new joiners
- Keeping abreast of changes in policies and ensuring operational hygiene and compliance to policies by reviewing and providing information to the teams
- Preparing & sharing the attendance records of contract employees to vendor and Verifying the salary sheet shared from them
- Maintaining reports and MIS trackers for candidates, employees, administrative requirements
- Proficient with computers, especially MS Office.
- Excellent professional, verbal and written communication skills
accounting, customer management, and payroll for hundreds of thousands of customers
worldwide.
With over $100mn raised and a loyal customer base of close to half-million users, we are
growing fast. But we have bigger goals to achieve. We want every business, in every part of
the world, to get the Deskera advantage and transform into growth machines.
As an Inside Sales Executive, you will drive Deskera’s future growth by building relationships
with prospects, winning new customers, and delighting our current clients. We are looking for
professionals, who can engage in consultative business and technical conversations with all
levels of an organization and have experience working with startups/SMBs.
Job Responsibilities
• Qualifying inbound/outbound leads
• Create and maintain a healthy sales pipeline
• Generate sales opportunities from multiple channels like phone, email, Linkedin etc
• Prospect new and existing leads via different channels
• Follow up with existing leads and prospects for a culmination of sales opportunities
• Cultivate, build and maintain strong client relationships
• Demonstrate a strong understanding of Deskera’s products, benefits and value-
proposition
• Communicate Deskera offerings and benefits to leads and prospects
• Conduct product demonstrations for prospects
• Understand the market, competition, competitive issues, and products
Desired Skills
• 0-2 years of experience as a business development representative
• Track record of consistent achievement of assigned targets
• Excellent verbal and written communication skills
• Able to convert the prospect into a customer
Experience : 1 - 3 years (min 1 year in IT recruitment)
Location : Mumbai, Pune & Bengaluru.
The areas of responsibilities/skills for the Technical Recruiter include: (Job Responsibility)
Review Job descriptions to understand the needs of the client as well to ask questions thatll help you identify the right candidate(s). This is by far the most important skill a technical recruiter needs.
Understand technology, technical roles and technical skills required to successfully fulfil the client mandate.
Identify. Sourcing and uncovering candidates using necessary tools and social networking.
Screen. Ascertain the competence of candidates against a technical job description provided by the client.
Present. Showing or offering candidate resume to hiring managers to scrutinize or consider
Schedule. Schedule telephonic, Skype or Face to face interviews with the client after necessary co-ordination.
Networking. Keep candidates in the loop. Build a pipeline of good candidates for future mandates.
Key Deliverables:
Successful placement of candidates through presentation of employable and qualified candidates for technical positions in various industries and for job roles such as in software development, systems administration, database, architecture, business processes etc.
The following skills would be necessary:(Skills Required)
Technology knowledge Ability to understand technology and to keep abreast of technology trends at Client Company.
Proven work experience as a IT Recruiter (either an in-house recruiter or a staffing agency recruiter), Domestic recruitment.
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Relationship Building & Networking Building a strong pipeline of qualified IT candidates through regular follow-ups and networking.
Excellent communication in English & Hindi and interpersonal skills
Hands on experience with various selection processes (phone interviewing, reference check etc)
PRIMARY ROLE:
The Senior Associate - Business Development will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.
WHAT YOU'LL DO:
· Develop a growth strategy focused both on financial gain and customer satisfaction
· Conduct research to identify new markets and customer needs
· Arrange business meetings with prospective clients
· Promote the company’s products/services addressing or predicting clients’ objectives
· Prepare sales contracts ensuring adherence to law-established rules and guidelines
· Keep records of sales, revenue, invoices etc.
· Provide trustworthy feedback and after-sales support
· Build long-term relationships with new and existing customers
· Develop entry level staff into valuable salespeople
WHAT WE ARE LOOKING FOR:
· Experience with lead generation and prospect management in the field of HR Services.
· Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
· Persuasive and goal-oriented
· Possesses an energetic, outgoing, and friendly demeanour
· Able to professionally and confidently communicate with C-Level Executives
· Bachelor’s degree or equivalent
· 1+ years of cold calling experience; previous experience in inside sales, or related sales experience; knowledge of sales process from initiation to close
· Excellent analytical and time-management skills
· Demonstrated and proven sales results
· Ability to work independently or as an active member of a team
React.jsRedux/FluxJavascript
HTML/CSSCompany Introduction
We started Kool Kanya because we want young women to own and create their futures. We propel and empower you with knowledge, skills, and access to curate jobs that resonate with you. You can count on us to support you through all your career stages and challenges. We are truly here to create the workforce of the future.
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well- known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative
problem solving, sophisticated design, and quality product is important.
What we are asking
· Developing new user-facing features using React.js
· Building reusable components and front-end libraries for future use
· Translating designs and wireframes into high-quality code
· Optimizing components for maximum performance across a vast array of web-capable devices and browser
Skills and qualification
· Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object
model
· Thorough understanding of React.js and its core principles
· Experience with popular React.js workflows (such as Flux or Redux)
· Familiarity with newer specifications of ECMAScript
· Experience with data structure libraries (e.g., Immutable.js)
· Knowledge of isomorphic React is a plus
· Familiarity with RESTful APIs
· Knowledge of modern authorization mechanisms, such as JSON Web Token
· Familiarity with modern front-end build pipelines and tools
· Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
· Ability to understand business requirements and translate them into technical requirements
· A knack for benchmarking and optimization
· Familiarity with code versioning tools e.g. git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon