Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)
Java
React.jsJob Title : Senior Consultant (Java / NodeJS + Temporal)
Experience : 5 to 12 Years
Location : Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Gurugram, Coimbatore
Work Mode : Remote (Must be open to travel for occasional team meetups)
Notice Period : Immediate Joiners or Serving Notice
Interview Process :
- R1 : Tech Interview (60 mins)
- R2 : Technical Interview
- R3 : (Optional) Interview with Client
Job Summary :
We are seeking a Senior Backend Consultant with strong hands-on expertise in Temporal (BPM/Workflow Engine) and either Node.js or Java.
The ideal candidate will have experience in designing and developing microservices and process-driven applications, as well as orchestrating complex workflows using Temporal.io.
You will work on high-scale systems, collaborating closely with cross-functional teams.
Mandatory Skills :
Temporal.io, Node.js (or Java), React.js, Keycloak IAM, PostgreSQL, Terraform, Kubernetes, Azure, Jest, OpenAPI
Key Responsibilities :
- Design and implement scalable backend services using Node.js or Java.
- Build and manage complex workflow orchestrations using Temporal.io.
- Integrate with IAM solutions like Keycloak for role-based access control.
- Work with React (v17+), TypeScript, and component-driven frontend design.
- Use PostgreSQL for structured data persistence and optimized queries.
- Manage infrastructure using Terraform and orchestrate via Kubernetes.
- Leverage Azure Services like Blob Storage, API Gateway, and AKS.
- Write and maintain API documentation using Swagger/Postman/Insomnia.
- Conduct unit and integration testing using Jest.
- Participate in code reviews and contribute to architectural decisions.
Must-Have Skills :
- Temporal.io – BPMN modeling, external task workers, Operate, Tasklist
- Node.js + TypeScript (preferred) or strong Java experience
- React.js (v17+) and component-driven UI development
- Keycloak IAM, PostgreSQL, and modern API design
- Infrastructure automation with Terraform, Kubernetes
- Experience in using GitFlow, OpenAPI, Jest for testing
Nice-to-Have Skills :
- Blockchain integration experience for secure KYC/identity flows
- Custom Camunda Connectors or exporter plugin development
- CI/CD experience using Azure DevOps or GitHub Actions
- Identity-based task completion authorization enforcement
Key Responsibilities:
Sales Meetings & Client Acquisition:
1. Identify and target potential clients within the HoReCa sector, including hotels, restaurants, and catering companies.
2. Conduct sales presentations and meetings to introduce Acasa's premium products, including sauces and food ingredients.
3. Develop and maintain strong relationships with key decision-makers, including chefs, procurement managers, and restaurant owners. Study Product Benefits & Client Applications:
4. Thoroughly study Acasa’s product range, understanding their unique benefits, ingredients, and uses.
5. Identify and match how Acasa products can meet the needs of various clients, such as high-end restaurants, boutique hotels, and catering companies.
6. Tailor product presentations to showcase specific product benefits to suit the culinary needs and demands of each client.
Product Demonstrations & Trials:
7. Organize and lead product demonstrations and trials to showcase the quality, taste, and versatility of Acasa’s products.
8. Provide technical insights and culinary support to clients, ensuring successful product trials within their kitchens. Generate Sales and Purchase Orders (POs):
9. Convert successful trials into sales by securing POs from clients.
10. Meet monthly and quarterly sales targets through proactive lead generation and follow-up.
11. Track orders to ensure timely fulfilment and maintain high customer satisfaction.
Market Research & Client Potential:
12. Conduct market research to identify potential clients, new trends, and opportunities within the HoReCa sector.
13. Continuously expand the client base by targeting new establishments, studying industry trends, and recognizing gaps that Acasa products can fill.
Reporting & Coordination:
14. Prepare detailed reports on meetings, product trials, and sales progress.
15. Coordinate with internal teams such as marketing, logistics, and customer support to ensure smooth operations and customer satisfaction.
Key Responsibilities:
Sales Meetings & Client Acquisition:
16. Identify and target potential clients within the HoReCa sector, including hotels, restaurants, and catering companies.
17. Conduct sales presentations and meetings to introduce Acasa's premium products, including sauces and food ingredients.
18. Develop and maintain strong relationships with key decision-makers, including chefs, procurement managers, and restaurant owners.
Need Experience in FMCG/HORECA industry
🚀 Exciting Project Manager Opportunity at Codebuddy! 🚀
Are you a dynamic Project Manager ready to embark on a thrilling journey with a cutting-edge team? Codebuddy is opening its doors to passionate individuals who thrive in challenging roles and have a hunger for continuous improvement!
Why Codebuddy?
💡 Innovative Projects: Work on challenging projects that redefine industry standards.
🤝 Global Collaboration: Collaborate with cross-functional teams worldwide.
🎓 Continuous Learning: Stay at the forefront of technology with opportunities for skill enhancement.
Your Mission:
🔍 Technical Mastery: Analyze, plan, and execute projects with precision, overcoming roadblocks and mitigating risks.
🌐 Global Leadership: Manage cross-functional teams, ensuring seamless project delivery across multiple domains.
🗣️ Client Interaction: Engage with clients throughout the development lifecycle, turning their visions into high-tech reality.
Your Skills:
🔧 Technical Competency: From financial planning to identifying roadblocks, your skills drive successful project delivery.
🌐 Global Team Player: Thrive in globally distributed teams, with excellent interpersonal and communication skills.
🧠 Analytical Powerhouse: Proven analytical and problem-solving capabilities to optimize team performance.
What We Offer:
🌈 Fair Remuneration: We respect your effort and offer competitive compensation.
📈 Career Growth: Regular performance reviews with opportunities for a 10-30% hike.
🌍 Global Exposure: Work with accomplished co-founders and clients worldwide.
🎉 Perks Galore: Quarterly awards, festival gifts, annual picnics, and more!
Bonus Points if You Have:
🚀 Visionary Mindset: Transform client ideas into business models with excellent stakeholder management.
🌐 Client-Facing Prowess: Excel in client-facing interactions, making their ideas understandable to technical experts.
Join Codebuddy for:
🏢 Stimulating Environment: Boost productivity in a comfortable workspace.
🌐 Global Collaboration: Work on challenging projects with clients from around the world.
💡 Innovative Initiatives: Participate in knowledge-sharing and innovation.
🤝 Equality: Value every opinion with no strong hierarchy in our teams.
🔄 Agile Methodologies: Embrace Scrum and Agile methodologies for efficient processes.
📚 Skill Development: Constantly develop your hard and soft skills with our mentorship program.
If you're ready to revolutionize project management, apply now and be part of a team that values innovation, equality, and continuous growth! 🚀🌟
Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.
Responsibilities:
- Resolve customer issues efficiently and effectively to ensure satisfaction.
- Display patience and empathy when handling challenging cases.
- Follow up diligently with customers to gather any additional required information.
- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.
- Maintain flexibility in shift schedules to ensure seamless client support coverage.
We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact
As a Visual & Motion Design at Team Pumpkin, you will have the opportunity to work on creative projects that enhance brand storytelling and engagement. You will assist in creating visually compelling content for various digital platforms, helping to elevate our clients' marketing initiatives.
Key Responsibilities:
- Visual Design Creation:
- Assist in designing graphics for social media, websites, email campaigns, and promotional materials.
- Collaborate with the creative team to develop visually appealing layouts and concepts.
- Motion Graphics Development:
- Create engaging motion graphics and animations for video content, advertisements, and social media.
- Help edit video footage and incorporate visual effects that enhance the overall message.
- Branding Support:
- Assist in maintaining brand consistency across all visual content.
- Support the development of branding materials, including logos, brochures, and presentation decks.
- Creative Collaboration:
- Work closely with copywriters, Account Manager and other designers to brainstorm and execute creative concepts.
- Participate in team meetings to present design ideas and gather feedback.
- Research & Trend Analysis:
- Stay updated on design trends, techniques, and tools to contribute fresh ideas and approaches.
- Conduct research on competitor visual strategies to inform and inspire new designs.
Desired Skills and Qualifications:
- Degree in Graphic Design, Motion Design, Multimedia Arts, or a related field.
- Proficiency in design software, including Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro).
- Strong understanding of design principles, typography, color theory, and composition.
- Basic knowledge of animation and motion design techniques is a plus.
- Creative mindset with a passion for visual storytelling and design.
- Strong attention to detail and ability to manage multiple projects.
- Excellent communication and collaboration skills.
What We Offer:
- A dynamic and creative work environment within the digital marketing industry.
- Opportunities to develop your skills in visual and motion design while working on real client projects.
- Mentorship and guidance from experienced design professionals.
- Potential for future employment opportunities based on performance.
- Drive the goals by understanding the requirements and preparing a robust test strategy
- Analyze and understand existing automation framework and automate manual test cases
- Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
- Analyze the business requirements and craft detailed level of test scenarios/cases/plan
- Carry out functional and regression testing
- Be responsible to handle multiple projects at the same time
- Complete STLC process with deliverable on time within excellent quality
- Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
- Good Experience in testing API and service side components
- BFSI Domain experience is MUST
- Highlight/Escalate the risk and issues in a timely manner In this role you will:
- Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
- Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
- Work in an Agile environment with distributed teams
- Maintain QA artifacts (such as documentation, etc.) and report QA metrics
- Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
- Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
- Be responsible for all QA resources
- Must remain up-to-date with relevant information and security practices within the industry and security training annually.
Skills:
- we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
- Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
- Expertise in version control tools like GIT.
- Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
- Expertise in web services technologies such as Restful with microservices architecture
- Good knowledge of SQL Database n
- Excellent communication, documentation, and organizational skills.
- Experience in a complex, large volume operation
- Excellent written and verbal communication skills
- Plan the timelines of delivery details of the Group/ Division project activities
- Creating sales pipeline & converting leads to meet and exceed targets
- Completing daily conversations goal through outbound calls on allocated leads
- Upselling & cross-selling relevant CL offerings
- Ensuring process compliance and timely reporting.
- Ensuring post-sales servicing as per the set standards
- Demonstrating a strong customer service orientation in all spheres of activities.
- Handling escalations and ensuring client satisfaction in issue resolution.
- You understand career choices after college.
- You love connecting with people online/ on- phone (face to face too at times)
- Your ability to learn is off the charts and you are hungry for more
- You don’t believe in settling, you find ways to improve
- You have done some selling in the past and want to learn how to get great in sales
- You want to win always and find motivation in temporary
- Having a Mobile phone and Internet connectivity is a must
- Access to a quiet place within the WFH premise is a must
- If located outside of Delhi NCT, the incumbent must organise for a desktop/ laptop
JavascriptNodeJS (Node.js)React.jsLocation - Bangalore(Bellandur)
Job Description :
Primary Skills :1. NodeJs 2. React JS 3. Javascript
Secondary Skills :1. CICD 2. Testing Framework (Mocha, Chai)- Evaluate detailed business, functional, and high-level technical requirements including recovery, security, and audit.- Design detailed technical components with high-level architecture- Recognize and understand use of design patterns for intermediate applications. - Apply reusability and future state architectures. - Participates and provides feedback in design reviews.- Complete component design documents on assigned projects.- Participate and provide feedback in design reviews. - Develop or confirm detailed project or system change estimates or project plans. Calibrates estimating factors for continuous process improvement.- Develop code for intermediate modules, following documentation and development standards. - Create enhanced technical documentation and implement changes.- Acts a technical expert for consultant application developer(s).- Conduct timely structured code reviews to ensure standards and systems interoperability.- Review and critique team members- code.- Create accurate test plans, conditions, and data. Participate in testing reviews.- Conduct basic levels of module and integration testing according to process standards. Track and resolve moderate defects.- Assists Quality Control (QC) personnel with functional tests.- Identify support issues and initiate action to resolve the problem. - Provide technical assistance.- Analyze and resolve moderate problems.- Execute change management activities supporting production deployment to Developers, Quality Control Analysts, and Environment Management personnel.- Completes and delivers migration or change management form to above parties.
With a library of 400+ courses, we've helped 1M+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 750 employees across the US and India and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. Simplilearn has quickly
become one of the only global leaders in the Edtech space based out of India.
Job Title : Sr UX Analyst
Job Location : Bangalore
Duties and responsibilities
• Must have Data-driven, Research-oriented, Product mindset, Business-driven, technology enthusiast
• Should have owned the customer journeys and experience in design from the previous experience.
• Must have a deeper eagerness for observing users journeys and synthesizing insights into design.
• Data Visualization.
• Strong believer of lean/agile UX process.
• Must have worked in an agile environment.
• Must have worked in product/platform company earlier.
• Anchor and execute UXD projects independently with multiple stakeholders by diagnosing
business and user needs.
• Create and present compelling design concepts as part of UX strategy and focus group sessions.
• Present design decisions to the stakeholders that are backed up by strong business and users' benefit rationale.
• Team up with product, development folks to ensure your design gets translated well as a final product.
• Manage communication at all levels and be responsible for project deliverables with quality and on time.
• Design Education (Preferrable).
• Experience designing for various devices and systems. (Native mobile, Hybrid Mobile, WebExperiences)
• Must be a presenter in order to influence important design decisions and maintain credibility.
• Be organized and show excellent time management skills and be highly detail oriented.
• Have an understanding of business strategies and goals backed by knowledge of different technologies.
• Must research and showcase knowledge in the industry's latest trends and technologies.
• Help build, develop and maintain a set of best practices and operational guidelines to reduce and minimize production efforts.
• Creative thinker with the ability to constantly challenge the status quo and expose details otherwise overlooked
• Strong sense of urgency; commitment to deadlines and deliverables. Demonstrated willingness to take initiative and be creative.
• Ability to communicate and present ideas and details from a UX perspective to internal and external stakeholders.
Desired Candidate Skills:
• MUST HAVE SKILLS: MS Office skills, SketchSoftware (latest version), Invision, Zeplin. Data
Visualization. Communication and presentation skills.
Following process and activities skills are required ones and must evaluate the candidate for
the shortlisting.
Conceptualization
• User Need Analysis
• Contextual/Field Study & UX Insights
• User Mental Modeling
• Personas/User Profiling
• Tasks Analysis
• Productivity Study & Benchmarking
• Technology Need Analysis
• Device Platforms & constraints and Browsers
• Performance & Scalability Analysis
• Heuristics Evaluation
• Multi-lingual compatibility
• Comparative Study & Benchmarking
• Business Need Analysis
• Business UX Problem & ROI Impact
• Scenario Analysis
• Competitive Study & Benchmarking
Prototyping (Wireframing)
• Task Design
• Taxonomy Structure (Data Flow)
• Metadata Framework (Findability/Search/Information Retrieval Framework)
• Navigation & Interaction Design
• Workflow
• Scenarios Baselining
• ROI Parameters & Benchmark
Testing & Validating
• Prototyping (UI Design & Development, Integration & Testing)
• Ease-Of-Use Validation & Testing (in terms of users achieving their goals
• Speed-Of-Use Validation & Testing (in terms of users achieving their goals)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon