
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

About MpleAI
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We’re looking for a full-stack developer to own the technical build of the Sthira platform — not a task-based freelancer, but someone who takes primary ownership of the codebase and architecture while working directly alongside the founder (non-technical support on product, content, and testing).
This is a hands-on builder role, not an advisory one. You’ll be the main technical driver from MVP through early scale.
UI/UX Design Expertise
✅ Strong experience in UI/UX design for Industry 4.0 applications (e.g., APM, IIoT, Predictive Maintenance).
✅ Ability to design intuitive user interfaces for complex industrial software.
✅ Experience in wireframing, prototyping, and creating mockups using tools like:
- Figma
- Sketch
- Adobe XD
- InVision
2️⃣ Data Visualization & Dashboard Design
✅ Expertise in designing visual representations of large datasets (charts, heatmaps, dashboards).
✅ Experience with data visualization tools like:
- Tableau
- Power BI
- ✅ Strong understanding of UX for data-heavy applications used by CXOs and industrial operators.
3️⃣ Industry 4.0 Knowledge & Usability for Industrial Applications
✅ Experience working on Industrial IoT (IIoT), Digital Twins, and Asset Performance Management (APM) platforms.
✅ Familiarity with predictive analytics, real-time monitoring, and industrial decision-making workflows.
✅ Understanding of industrial workflows & standards to ensure UI aligns with industry-specific needs.
4️⃣ Multi-Device & Responsive Design
✅ Ability to design for multi-device usability (desktop, tablets, handheld devices used on shop floors).
✅ Experience in creating mobile-responsive interfaces for field technicians and operators.
5️⃣ Collaboration & Agile Development Experience
✅ Experience working in agile product development cycles.
✅ Strong collaboration skills with:
- Data scientists & engineers (to ensure meaningful data representation).
- Marketing & customer support teams (to maintain design consistency).
- ✅ Ability to iterate designs based on usability testing and feedback.
6️⃣ Innovation & AI-Driven UX Features
✅ Experience in integrating AI-driven UX enhancements (e.g., AI-powered insights, predictive UI elements).
✅ Familiarity with edge computing & cloud-based systems in industrial settings.
7️⃣ Compliance & Accessibility
✅ Knowledge of industry standards & accessibility guidelines (e.g., WCAG for inclusive design).
✅ Experience in developing design libraries & systems to maintain consistency across applications.
Bonus Skills (Good to Have)
➕ Coding knowledge in HTML, CSS, JavaScript (not mandatory but helpful for working with dev teams).
➕ Experience with 3D UI/UX for Digital Twins or AR/VR interfaces.
➕ Understanding of cybersecurity principles in industrial applications.
Critical Takeaway:
This role is highly specialized in designing user interfaces for industrial applications, with a strong emphasis on data visualization, usability, and multi-device accessibility. The UI/UX Engineer must have deep experience in Industry 4.0 tools, predictive analytics, and industrial workflows while collaborating with cross-functional teams to enhance the usability of complex software platforms.
Qualifications
● Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical
experience (or) degree in an analytical field (e.g. Computer Science, Engineering, Mathematics,
Statistics, Operations Research, Management Science)
● 3+ years experience with data analysis and metrics development
● 3+ years experience analyzing and interpreting data, drawing conclusions, defining
recommended actions, and reporting results across stakeholders
● 2+ years experience writing SQL queries
● 2+ years experience scripting in Python
● Demonstrated curiosity in and excitement for Web3/blockchain technologies
● Interested in learning new technologies to solve customer needs with lots of creative freedom
● Strong communication skills and business acumen
● Self-starter, motivated by an interest for developing the best possible solutions to problems
● Experience with Google Cloud - Bigquery, DataBricks stack, DBT, Tableu, Jupyter is a plus
Job Overview:
We are seeking a dynamic and results-driven Software Sales Executive to join our growing sales team. The ideal candidate will be responsible for generating new business opportunities, managing client relationships, and driving the sales of our software products. If you have a passion for technology and sales, and you're motivated to achieve targets, we’d love to have you on board!
Key Responsibilities:
- Lead Generation & Prospecting: Identify and approach potential clients to generate leads through various channels such as cold calls, emails, networking, and referrals.
- Product Demonstrations: Conduct product demos and presentations to prospective clients, showcasing the features and benefits of our software solutions.
- Sales Cycle Management: Handle the entire sales cycle from initial contact, qualification, and proposal to negotiation and closing.
- Client Relationship Management: Develop and maintain strong, long-lasting client relationships to foster repeat business and referrals.
- Market Research: Keep up-to-date with industry trends, competitor products, and market demands to effectively position our software solutions.
- Sales Reporting: Track sales progress, update CRM tools, and report on sales performance and forecasts.
- Customer Support: Collaborate with customer support teams to ensure smooth onboarding and post-sales service for clients.
Key Requirements:
- Experience: 2+ years of proven sales experience in the Software or IT industry.
- Knowledge: Strong understanding of CRM systems, software sales processes, and SaaS (Software as a Service) models.
- Skills:
- Excellent communication, presentation, and negotiation skills.
- Ability to understand customer needs and tailor software solutions to meet those needs.
- Self-motivated with a strong drive to achieve sales targets.
- Ability to work both independently and as part of a team.
- Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field
Are you a natural sales person with a talent for closing deals over the phone? If so, we want to join you to our international voice process outbound sales team and take your career to new heights! We're seeking enthusiastic sales professionals who are ready to connect with customers around the world and drive results.
Position: International Voice Process Outbound Sales Representative
Location: #105 first floor Ashoka Bhopal chambers, SP road Begumpet Hyderabad Telangana 500003
Responsibilities:
-Conduct outbound calls to prospective customers across international markets.
-Engage with decision-makers to understand their needs and present tailored solutions.
-Build and maintain strong relationships with clients through effective communication and follow-up.
-Make outbound calls to prospective customers to generate new sales leads
- Qualify leads and schedule appointments for the Verification Team
- Meet and exceed weekly and monthly sales targets
- Build and maintain strong customer relationships
Requirements:
Minimum of 1-2 years of experience in International Telemarketing or inside sales
Excellent communication and Interpersonal skills
Strong sales skills and a proven track record of meeting or exceeding sales targets
Ability to work independently and as part of a team
Strong organizational and time-management skills
We are looking for a Full Stack Developer to produce scalable software solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you.
Roles & Responsibilities:
Main objectives:
1. Delivery of working software according to specifications
2. Providing clarity on progress of development work
3. Assisting team members by sharing knowledge and coaching
4. Suggest process improvements with regards to team collaboration
5. Client Interaction and understand their requirements.
Requirements:
1. Bachelor's degree in software engineering or similar.
2. 2+ years of development experience with .NET programming Language - C# & VB.NET
3. 2+ years of development experience with Reactjs/Angular programming Language.
4. Experiencing in setting up CI/CD workflows
5. Experience in drafting solution architecture
6. Excellent written and verbal communication skills in English.
Expertise & Experience:
1. Understanding applications architecture which are built on C# & VB.NET & Reactjs/Angular.
2. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
3. Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
5. Experience with user interface design.
6. Experience with browser-based debugging and performance testing software.
7. Experience in using Linux based development environments using GitHub and CI/CD.
8. Upgrading, configuring and debugging existing systems.
9. Atlassian stack (JIRA/Confluence)
10. Experience in how to work with legacy code and get knowledge.
11. Experience with creating and automating testing.
12. Experience in containers (Docker / Kubernetes)
13. Experience in SQL/MySQL/MongodB and/or NoSQL skills.
14. Experience in REST APIs.
15. Providing technical support for Web, Desktop and Mobile applications.
16. Write clean and scalable code using .net language.
Location: Hyderabad
About InnoMick Technology Private Limited:
InnoMick Technology is a global software services company providing custom technology solutions. Combining proven expertise in technology and an understanding of emerging business domains, we deliver a range of services that include e-business solutions, strategic consulting, maintenance, and product development. Our aim is to offer the rapid delivery of innovative, business applications with an emphasis on high quality and cost effectiveness. At each stage of the development process, our emphasis is to deliver a quality and rich user experience.
Primary Responsibilities
1. Responsible for working with the tech lead and coding the assigned tasks.
2. Responsible for delivering the assigned tasks with the highest quality on time.
3. Responsible to code and documenting for required projects.
4. Responsible for submitting Daily/weekly status reports to the Tech lead.
5. Responsible for debugging, troubleshooting the bugs and fixing them.
Secondary Responsibilities
1. Responsible for attending internal SCRUM meetings.
2. Responsible for peer review.
3. Interaction with the Tech lead, Product Owner, and QA team.
4. Experience with full Software Development Life Cycle (SDLC) and Agile Methodology.
Eligibility:
Angular (10+), Angular JS, Web API, C#, Asp.Net (Asp.Net Core & Angular), Azure DevOps, Webservices,
Windows services
Aqua Security enables enterprises to secure their container-based and cloud-native applications from development to production, accelerating container adoption and bridging the gap between DevOps and IT security.
About The Position
- Track record of delivering various features in large-scale applications or core systems with at least 5 years of experience. If you've written code in big data applications handling multitudes of data or real-time events, you're in.
- Experience writing multi-component systems or micro-services, with architectures requiring efficient inter-application communication. If you know what Kafka is, and think it's the bee's knees, we will think the same of you.
- Experience writing in a high-level language such as Go, C, Rust, Python, Ruby, etc.. If you're already writing Go, or spent a weekend debugging the worse memory leak ever, that's a big plus.
- Experience writing APIs (either RESTful or not) and RPCs. If you've broken backwards compatibility for your customers once, and dealt with the fallout, we want you (to deal with the fallout again).
- Experience with RDBMS systems (e.g. MySQL, PostgreSQL, Oracle, SQLite) and/or NoSQL databases (e.g. MongoDB, Redis, Cassandra, Couchbase). If you've written queries with more than two joins, or have a strong opinion of why an integer is better as a primary key (or maybe a UUID), we'd like to hear from you.
- Experience with container platforms and orchestrators such as Docker, Kubernetes and OpenShift is a plus. If you can name one way in which a container is different than a regular process, you're golden.
- Are you a free software/open source nerd? Do you maintain open source projects? Are you a Hacker News reader? Do you remember the days when you had to compile your own Linux kernel? Do you believe it should be called GNU/Linux? Have you ever been in a fight with an Emacs user? Are you an Emacs user? Well, we have the job for you!











