Technical Product Support Specialist
at MpleAI
1 - 3 yrs
₹3L - ₹5L / yr
Mumbai
Skills
English Proficiency
Problem solving
Client Management
Client Servicing
Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
About MpleAI
Founded :
2023
Type :
Product
Size :
20-100
Stage :
Raised funding
About
Transforming sales training with AI solutions. Screen, Onboard and Train With Artificial Intelligence. AI-Powered Recruitment, Automated Onboarding, Product Training and Coaching, AI Role Play for Sales Training.
Read more
Company social profiles
Similar jobs
Strong Art Direction / Visual Design Leadership Profile
Mandatory (Experience 1) : Must have 7+ YOE in Art Direction / Graphic Design / Digital Marketing Campaigns for Top B2C brands / products
Mandatory (Skill 1) : Must have strong experience in Visual marketing design, social media design, and digital storytelling
Mandatory (Skill 2) : Must have experience working in content-heavy / fast-paced environments (media, content, marketing, or digital-first brands)
Mandatory (Skill 3) : Must have strong expertise in visual storytelling, design systems, and building cohesive visual languages
Mandatory (Skill 4) : Must have hands-on experience in designing for social and digital mediums
Mandatory (Leadership) : Must have experience in guiding/mentoring designers and owning creative quality output
Mandatory (Stakeholder Mgmt) : Must have experience working with cross-functional teams (designers, animators, creators, marketing teams) and pitching concepts
Mandatory (Portfolio) : Must have very strong portfolio showcasing graphic designs for Top B2C brands across social and digital platforms (Must be digital-focused profiles)
Mandatory (Tools) : Must be proficient in design tools (Adobe Creative Suite – Photoshop, Illustrator, After Effects, etc.)
Mandatory (Note) : Hybrid, WFH flexibility 4 days a month
Read more
Pune
7 - 15 yrs
₹17L - ₹19L / yr
Certified Scrum Master (CSM)
Bachelor’s degree in Computer Science, or a related field.
Certified Scrum Master (CSM, PSM I or higher) – required.
7+ years of experience as a Scrum Master in an Agile/Scrum environment.
Must be from Banking Domain or BFSI Domain only
Experience in costing, budgeting and capacity planning
Proficiency in Jira, Confluence, and budgeting tools (e.g., Excel, financial dashboards, or ERP systems).
Read more
Rajkot
1 - 2 yrs
₹3L - ₹3.5L / yr
Lead Generation
Import–Export
International sales
The Sales Executive in an Import–Export business is responsible for generating international sales, managing overseas clients, negotiating deals, and supporting smooth execution of export and import orders.
Experience Required
- Minimum 1 year experience in Import–Export sales or international business development
Salary & Incentives
- Incentives:
- Attractive performance-based sales incentives
- Commission on new client acquisition and order value
- Monthly / quarterly incentive payouts on achieving sales targets
- Growth: Salary revision based on performance
(Salary range can be customized as per company policy)
Key Responsibilities
- Generate and convert international sales leads
- Handle overseas clients and buyers professionally
- Prepare quotations, proforma invoices, and sales proposals
- Negotiate prices, payment terms, and delivery schedules
- Coordinate with logistics and documentation teams
- Follow up on shipments, payments, and customer satisfaction
- Achieve assigned sales targets
Required Skills & Qualifications
- Bachelor’s degree in Commerce / Business or related field
- 1+ year experience in Import–Export or international sales
- Strong communication and negotiation skills
- Knowledge of export documentation and INCOTERMS
Read more
Bengaluru (Bangalore)
4 - 10 yrs
₹12L - ₹28L / yr
ASPICE
C++Embedded Linux
𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐭𝐚𝐟𝐟 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 – Android Automotive (AAOS)
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 4–10 𝐘𝐞𝐚𝐫𝐬
Mandatory skills: Android Automotive OS (AAOS/AOSP), Android Application Framework, System Services, Binder IPC (AIDL/HIDL), Java, C++, Automotive Infotainment, CAN/Ethernet, ASPICE (preferred)
𝐎𝐓𝐀 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 5–10 𝐘𝐞𝐚𝐫𝐬
Mandatory skills: Automotive OTA Framework, C/C++, Embedded Linux, Uptane, FOTA/SOTA, A/B partitioning, Bootloader interaction, Secure OTA (PKI, SSL/TLS), CAN, UDS, DoIP
𝐓𝐞𝐥𝐞𝐦𝐚𝐭𝐢𝐜𝐬 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 5–10 𝐘𝐞𝐚𝐫𝐬
Mandatory skills: Telematics/Connected Vehicle platforms, Embedded Linux, C++, 4G/5G, Wi-Fi, Bluetooth, GNSS, Vehicle Data, MQTT, HTTP/HTTPS, LwM2M, CAN, Ethernet, UDS.
Read more
Bengaluru (Bangalore)
2 - 5 yrs
₹15L - ₹30L / yr
JavaSpring
J2EE
Spring BootStruts
+3 more
About Card91
Card91 is simplifying business payments by providing a plug and play issuance infrastructure
to businesses for domestic and cross-border payments. Our full stack platform enables
businesses to gain control and visibility into their payment flows, controlling the entire payment
lifecycle from onboarding, to issuance, to transaction and data reconciliation. The platform
aims to provide holistic solutions around payment issuance and distribution management. Our
deep focus in payments will help us in bringing new issuance formats as well as technologies
to businesses.
The company has been founded by seasoned technology entrepreneurs who have founded
successful companies like Myntra, Mastiff Technologies earlier. Headquartered in Bangalore,
with presence in Mumbai and NCR, Card91 aims to disrupt the payment infrastructure space
in the issuer-processor segment.
Position: Java Developers
We are building our core team which will be responsible for a highly scalable, always available
microservices based backend for payment processing. The developer will be involved with the
design, implementation, and execution from day one and build a robust, secure, and scalable
payment processing engine.
Roles & Responsibilities
● Individual Contributors talking full ownership of the micro services
● Design and Implement the micro services from scratch
● Be creative and always try to evaluate new strategies to execute faster
● Team player and always eager to teach new team members about the code, structure
and design
● Not afraid of bringing new designs (even languages) which will make the system
execute faster
Experience and Qualifications
● Having 2 - 5 years of experience
● Degree from a premier institute like IIT/NIT/BITS is desirable
● A strong expertise in Java/Spring/Spring Boot/Hibernate/Java
● Experience in developing highly scalable and reliable web applications, including
integration with internal and external systems.
● Experience building web services in REST with technologies like Spring Boot, Spring-
WS, spring MVC or JAX-RS
● Should be able to write test cases (unit and functional) to cover most of the code
● Experience in databases like MySQL and NoSQL db like Cassandra, etc.
● Experience with Cloud computing AWS & Microservices architecture
● Exposure to front end technologies like VueJS, ReactJS etc is an advantage
● Knowledge on Redis, ELK stack or Temporal BPM is a big plus
● Docker & Kubernetes experience is a big plus
● Previous experience of Fintech company is an added advantage
What’s on offer
● Vibrant, fun and rewarding culture that nurtures and promotes excellence
● Opportunities to learn and interact with payment industry leaders
● Competitive remuneration, group health insurance & PF
● Other office perks of being part of an early-stage Start-up
● Location: HSR Layout, Bangalore
Card91 is simplifying business payments by providing a plug and play issuance infrastructure
to businesses for domestic and cross-border payments. Our full stack platform enables
businesses to gain control and visibility into their payment flows, controlling the entire payment
lifecycle from onboarding, to issuance, to transaction and data reconciliation. The platform
aims to provide holistic solutions around payment issuance and distribution management. Our
deep focus in payments will help us in bringing new issuance formats as well as technologies
to businesses.
The company has been founded by seasoned technology entrepreneurs who have founded
successful companies like Myntra, Mastiff Technologies earlier. Headquartered in Bangalore,
with presence in Mumbai and NCR, Card91 aims to disrupt the payment infrastructure space
in the issuer-processor segment.
Position: Java Developers
We are building our core team which will be responsible for a highly scalable, always available
microservices based backend for payment processing. The developer will be involved with the
design, implementation, and execution from day one and build a robust, secure, and scalable
payment processing engine.
Roles & Responsibilities
● Individual Contributors talking full ownership of the micro services
● Design and Implement the micro services from scratch
● Be creative and always try to evaluate new strategies to execute faster
● Team player and always eager to teach new team members about the code, structure
and design
● Not afraid of bringing new designs (even languages) which will make the system
execute faster
Experience and Qualifications
● Having 2 - 5 years of experience
● Degree from a premier institute like IIT/NIT/BITS is desirable
● A strong expertise in Java/Spring/Spring Boot/Hibernate/Java
● Experience in developing highly scalable and reliable web applications, including
integration with internal and external systems.
● Experience building web services in REST with technologies like Spring Boot, Spring-
WS, spring MVC or JAX-RS
● Should be able to write test cases (unit and functional) to cover most of the code
● Experience in databases like MySQL and NoSQL db like Cassandra, etc.
● Experience with Cloud computing AWS & Microservices architecture
● Exposure to front end technologies like VueJS, ReactJS etc is an advantage
● Knowledge on Redis, ELK stack or Temporal BPM is a big plus
● Docker & Kubernetes experience is a big plus
● Previous experience of Fintech company is an added advantage
What’s on offer
● Vibrant, fun and rewarding culture that nurtures and promotes excellence
● Opportunities to learn and interact with payment industry leaders
● Competitive remuneration, group health insurance & PF
● Other office perks of being part of an early-stage Start-up
● Location: HSR Layout, Bangalore
Read more
Mumbai
1 - 2 yrs
₹1L - ₹2.4L / yr
Human Resources (HR)
Position Name: HR Generalist
Experience: 1-2 years
Employment: Full time
Working Days: Monday to Saturday (Work from Office)
Location: Dadar East
Qualification: MBA/MMS/ PGDM graduates (Specialization in HR)
Roles and Responsibilities:
- You would be responsible for proper functioning of the HR and Admin department and will have to report to the Head of the Company
- As an HR you would be responsible for end-to-end recruitment process, meeting pertaining to preparation or amendment of company policies, training programs, administrative needs etc.
- You are responsible to look into employee problems and solve them efficiently
Job Skills and Specifications
- As an HR person you would be required to know by heart the best practices related to your industry and also the company policies
- You need to be an organized person, as you’d be expected to organise files related to HR and other functions
Job education and Qualifications
- This being a senior level position, you’d need to have a management degree, in HR
- An experience in the similar filed would strengthen your candidature and make you more suitable for the job
Read more
NCR (Delhi | Gurgaon | Noida)
8 - 12 yrs
₹20L - ₹30L / yr
Product Strategy
Customer Relationship Management (CRM)
Software Development
LAMP Stack
product roadmap
+3 more
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
As the Engineering Lead , you will be responsible for outlining the company's technology vision and implementing the company’s technology strategies.
You will be expected to focus on the customer (which is also the company’s most important core value), end product and increasing revenue (P&L). You will have to evaluate and implement new systems and infrastructures and ensure that the team’s resources are aligned with the company's business goals from time to time.
What you will do:
- Setting a technology focused vision to enable the company become the world’s number one ethnic wear company.
- Building a framework and infrastructure to protect the company’s proprietary, confidential and sensitive information.
- Ensuring that the technology team’s resources and capabilities are able to meet the company's short-term and long-term technology needs.
- Outlining the technology research and development work and ensure that it is in line with company’s vision.
- Creating timelines for the development and deployment of all the technology features / work as per the technology roadmap.
- Making all the executive decisions on company’s technology requirements that will impact the company’s current and future operations.
- Ensuring a sustainable and scalable code base, database structure and infrastructure (server management etc.).
- Training and supporting the technology team members to deliver a seamless customer experience, coding standards, and deployment procedures.
- Acting as mentor to the technology team.
- Maintaining a consumer-focused outlook and aiding in the delivering of a best in class ecommerce website and proprietary ERP.
- Coordinating with third parties for integration of APIs/tools as per company requirements.
- Ensuring no bugs and 100% up time of the website.
- Understanding other team’s requirements, and delivering them on time.
- Understanding and deciding the priority of all the technology work on the basis of the company’s business objectives.
- Managing technology budgets and time frames.
- Staying on top of latest technology trends and industry developments.
- Ensuring all technology practices adhere to regulatory standards, if required/any.
- Relaying meaningful and empirical technological insights across the teams to constantly enhancing the company’s customer experience.
- Conceptualizing and rolling-out the company’s technology roadmap on a quarterly, bi-annual and annual horizon.
- Helping define Brand Voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams.
- Ensuring non-recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer journey in the website (pre and post purchase).
- Driving a passionate, customer-centric culture within the company; partnering cross-functionally and influencing the company’s product/technology roadmap to positively impact customer experience.
- Implementing and maintaining a new website for the company and POS using best in class technology infrastructure.
- Discussing and handling all the third-party integrations by coordinating with the company’s legal counsel, if there is legal paperwork involved with the integration(s).
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of technology infrastructure.
- Working with HR and Management in hiring new members for the team from time to time and relaying feedback on existing members’ abilities, capabilities and future potential at the company.
- Conducting Regular competitive landscape analysis and staying ahead of the curve.
- Regularly assessing, appraising and training team members and help in building organisational capability.
What you need to have:
● Should have 8-12 years of working experience in a technological role.
● Ability to work independently.
● Prior experience or deep understanding of omni-channel business strategies.
● Strong Understanding/ Keen interest in technology/ automation.
● Strong Interpersonal skills.
● Hands on experience in managing teams and getting results.
● Should have worked on an ecommerce website, ERP and a CRM for a company.
● Strong analytical abilities and an empirical thought process.
● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.
● Keen interest and prior experience in building systems and processes from the ground up.
● Deep understanding of business and business metrics.
● Ability to stretch long hours.
● Proactive approach to business problems.
● Ability to delegate efficiently.
● Excellent verbal and written communication.
● Should have strong knowledge of LAMP stack.
● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.
● Should have worked on mobile applications and REST/SOAP APIs.
● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.
● Should have worked on Agile framework.
● Excellent problem identification and solving abilities.
● Inquisitive bent of mind.
● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.
● Should exhibit strong leadership abilities.
● Should understand Web Technologies.
● Ability to work independently.
● Prior experience or deep understanding of omni-channel business strategies.
● Strong Understanding/ Keen interest in technology/ automation.
● Strong Interpersonal skills.
● Hands on experience in managing teams and getting results.
● Should have worked on an ecommerce website, ERP and a CRM for a company.
● Strong analytical abilities and an empirical thought process.
● Ability and readiness to work and thrive in an ambiguous and constantly changing business environment.
● Keen interest and prior experience in building systems and processes from the ground up.
● Deep understanding of business and business metrics.
● Ability to stretch long hours.
● Proactive approach to business problems.
● Ability to delegate efficiently.
● Excellent verbal and written communication.
● Should have strong knowledge of LAMP stack.
● Should have strong knowledge of AWS, GIT (or any other code versioning tool) and any task management tool.
● Should have worked on mobile applications and REST/SOAP APIs.
● Should have set up SOLR/Elastic Search, Memcache/Redis and Load Balancers.
● Should have worked on Agile framework.
● Excellent problem identification and solving abilities.
● Inquisitive bent of mind.
● Strategic thinking and the ability to make holistic and well-grounded in reality business plans/technology roadmaps.
● Should exhibit strong leadership abilities.
● Should understand Web Technologies.
QUALIFICATION AND EXPERIENCE
- B-Tech/BE in Computer Science with 8 to 12 years of experience.
- IIT, NIT and IIIT Grads will be preferred.
Read more
Kochi (Cochin), Chennai
2 - 6 yrs
₹5L - ₹12L / yr
Kernel Programming
CBSP
linux BSP
Embedded Linux
+5 more
Primary Skill: System Software Development
Skill sets req:
- Linux porting/development; Linux kernel concepts
- Expertise in Linux BSP device driver development
- Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
- Expertise in porting, network stack; optimization, network programming
- Bootloader/Uboot porting
- Camera driver development (Good to have)
Read more
Bengaluru (Bangalore)
2 - 6 yrs
₹3L - ₹5L / yr
Sales
Business Development
Field Sales
Telesales
Responsibilities:
- Drive business growth and profitability of the region with strong supply sourcing, operations, marketing, competition and consumer analytics.
- Sales Manager will be responsible for driving day to day operations to achieve the overall strategic goals for our interior division.
- Delivering Weekly, Monthly, Quarterly, Annual - Revenue, Margin, Markdown targets.
- Contributes in creation of sales plans and completely owns up the job closure.
- Monitoring service cycle of every category and take early calls for opportunity maximization.
- Executes inter-category / intra-category events and sales promotions.
- Collaborates with cross-functional internal partners to execute the brand vision with a customer centric approach.
Requirements:
- 1+ years of experience in Sales/Marketing/Business Development preferably in Real Estate/Interior/Construction industry.
Read more
Ahmedabad
1 - 3 yrs
₹2L - ₹3L / yr
Content Writing
Search Engine Optimization (SEO)
Blogging
Creative Writing
Content Marketing
Job Description
- Excellent command over English with the ability to write in various tones and styles.
- Masters in Mass Communication and Journalism or similar field.
- An effective and SEO friendly writing style for web content, articles, blogs.
- Editing and proof-reading skills.
- Must have complete knowledge of social media and core social media marketing.
- Experience in writing research reports and whitepapers.
- Experience in writing Press Releases will be a plus.
- An excellent understanding of Grammar
- Detail oriented and ability to grasp new concepts quickly.
Responsibilities
- Content for SocialPilot only such as blogs, web content and articles to be contributed outside
- Editing and reviewing content received
- Topic idea generation for all content
- Ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.
- Excellent attention to detail and ability to multi-task projects and deliverables.
- We don’t want you to get bored writing content all the time, so we need you to interact with like-minded professionals and have fun on social media. This will help you be more creative and also feeds in idea generation.
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort