Role Overview
As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.
This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.
Key Responsibilities
- Serve as the first point of contact for customer product and technical queries via email, chat, and calls
- Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
- Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
- Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
- Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
- Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
- Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
- Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers
Skills and Qualifications
- Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
- 2–3 years of experience in SaaS product support, technical support, or application support roles
- Strong analytical and troubleshooting skills with a structured problem-solving approach
- Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
- Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
- Strong written and verbal communication skills with a customer-first mindset
- Familiarity with SaaS products, web applications, and basic system integrations
Ideal Candidate
- Has a strong technical mindset and enjoys understanding how products work in depth
- Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
- Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
- Is detail-oriented, process-driven, and takes ownership of issues until resolution
- Views support as an opportunity to improve both the product and the overall customer experience
- Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations
Nice to Have
- Exposure to AI, EdTech, or enterprise SaaS platforms
- Working knowledge of APIs, SSO, LMS, or CRM integrations
- Experience creating help guides, product walkthroughs, or customer training materials
Why Join Us
- Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
- Direct exposure to enterprise customers and real-world SaaS adoption challenges
- Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
- Chance to contribute to innovative, AI-driven products shaping the future of corporate learning
Shubham Vishwakarma
Full Stack Developer - Averlon
About MpleAI
About
Company social profiles
Similar jobs
Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.
Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe
Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.
Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.
Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).
Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products
Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).
Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.
Location: HSR Layout, Bangalore (onsite, 5 days a week)
Role Snapshot:
As an Individual Contributor owning the end-to-end funnel, you will drive consultative, solution-based sales - from prospecting/lead generation to RFQ/tender management, deal closure, and handover to CSM. You’ll engage senior HR leaders at large enterprises, diagnose pain points, curate personalized proposals, and negotiate complex multi-stakeholder deals (tech, product, infosec, legal).
Key Responsibilities:
- Consultative Selling & RFQ/Tender Expertise
- Lead discovery sessions to uncover HR KPIs, craft tailored wellness solutions, and respond to RFQs and tenders efficiently.
- Develop and execute a strategic sales plan to exceed targets in the B2B workplace wellness space.
- Prospecting & Pipeline Ownership
- Build and maintain a robust pipeline via cold calling, LinkedIn outreach, and networking.
- Qualify leads rapidly, create customized proposals, and manage RFP/RFQ processes end to end.
- Negotiation & Cross-Functional Collaboration
- Navigate complex commercial negotiations—mediating between internal (tech, product, infosec, legal) and client teams.
- Finalize contracts with senior HR/CXO stakeholders; ensure seamless transition to CSM.
- Communication & Relationship Building
- Demonstrate polished communication—presenting virtually/in person, crafting precise emails, and engaging on LinkedIn.
- Cultivate long-term relationships with key decision-makers; become their trusted wellness advisor.
- Market Intelligence & Reporting
- Stay updated on industry trends and competitor offerings.
- Provide accurate sales forecasts and reports to leadership.
Requirements:
- Graduation/ Post Graduation
- Must have owned substantial individual sales targets and delivered them in the past. The compensation must have had a fairly significant portion of the performance-based component.
- Minimum 3 years of B2B sales experience, preferably in a consultative/solution-selling environment
- Proven experience in creating, owning, and managing the end-to-end B2B sales funnel as an individual contributor, including lead generation, pitching, proposal building, negotiation, and closure
- Polished personality, excellent written and verbal communication for presenting to CXOs and senior Management at corporates.
- Should genuinely care about health and well-being space.
Python
Django
FlaskResponsibilities :
● Designing and developing robust and scalable server-side applications using Python, Flask, Django, or other relevant frameworks and technologies.
● Collaborating with other developers, data scientists, and data engineers to design and implement RESTful APIs, web services, and microservices architectures.
● Writing clean, maintainable, and efficient code, and reviewing the code of other team members to ensure consistency and adherence to best practices.
● Participating in code reviews, testing, debugging, and troubleshooting to ensure the quality and reliability of applications.
● Optimizing applications for performance, scalability, and security, and monitoring the production environment to ensure uptime and availability. ● Staying up-to-date with emerging trends and technologies in web development, and evaluating and recommending new tools and frameworks as needed.
● Mentoring and coaching junior developers to ensure they grow and develop their skills and knowledge in line with the needs of the team and the organization.
● Communicating and collaborating effectively with other stakeholders, including product owners, project managers, and other development teams, to ensure projects are delivered on time and to specification.
You are a perfect match, if you have these qualification :
● Strong experience in Python and server-side development frameworks such as Flask or Django.
● Experience in building RESTful APIs, web services, and microservices architectures.
● Experience in using database technologies such as MySQL, PostgreSQL, or MongoDB.
● Familiarity with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.
● Knowledge of software development best practices such as Agile methodologies, Test-Driven Development (TDD), and Continuous Integration/Continuous Deployment (CI/CD).
● Excellent problem-solving and debugging skills, and the ability to work independently as well as part of a team.
● Strong communication and collaboration skills, and the ability to work effectively with other stakeholders in a fast-paced environment
Payroll: Techmasters
End client - Telecom MNC
Job Location- WFH (Work from Home)
Key Responsibility Areas:
● Identifying client’s needs and specifications; understanding their work practices and the nature of their business in order to define the scope of the project and their requirements
● Designs and implementation of expanding functionality, optimization, and improvement of existing solutions
● Cooperation with validators, integrators, and projects manager
● Providing assistance to junior consultants on the use of functional and technical toolsets
● Delivering effective project presentations, writing project reports, and leading straight forward client meetings
Technical Qualifications:
● Should have 2+ years CloudSense design experience and configuration especially in the telecom domain.
● Well versed with CloudSense development and design processes and best practices
● Requirement Analysis and Salesforce Solution Recommendations
● Experienced within CRM and preferably CPQ and Order management
● Well versed in product modeling, product hierarchy, and pricing mechanisms
● Design Validation and Identification of gaps
● Process and Quality compliance
● Seek out ways to utilize Salesforce to improve processes and productivity and make recommendations
● A good understanding of Conga is Desirable
● CS401 certification is desirable.
● CloudSense solution console experience is a plus.
● CloudSense COM implementation is a plus.
Essential:
● B.Sc. or higher in Electrical Engineering, Computer Science or a related field
● Excellent spoken and written English, including the effective use of business and technical terms
● Experience in working with both functional/technical and business-oriented people within a business
● Experience in client-facing environments
● Strong presentation capabilities, confidence, motivation, and communication skills
● Demonstrable commitment to producing high-quality work with excellent attention to detail
● Strong understanding of the business value of Salesforce
● Strong self-motivation and time management with the ability to work effectively with all parts of the business
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone.
Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
Requirement & Skills
- Sales Executive Responsibilities:
- Setting sales goals and developing sales strategies.
- Researching prospects and generating leads.
- Contacting potential and existing customers on the phone, by email, and in person.
- Handling customer questions, inquiries, and complaints.
- Preparing and sending quotes and proposals.
- Managing the sales process through specific software programs.
- Meeting daily, weekly, and monthly sales targets.
Sales Executive Requirements:
- Graduate or 1+ years of sales experience.
- Excellent customer service and sales skills.
- Strong verbal and written communicator.
- Excellent phone and presentation skills.
- Good negotiation and problem-solving skills.
The Merck Data Engineering Team is responsible for designing, developing, testing, and supporting automated end-to-end data pipelines and applications on Merck’s data management and global analytics platform (Palantir Foundry, Hadoop, AWS and other components).
The Foundry platform comprises multiple different technology stacks, which are hosted on Amazon Web Services (AWS) infrastructure or on-premise Merck’s own data centers. Developing pipelines and applications on Foundry requires:
• Proficiency in SQL / Java / Python (Python required; all 3 not necessary)
• Proficiency in PySpark for distributed computation
• Familiarity with Postgres and ElasticSearch
• Familiarity with HTML, CSS, and JavaScript and basic design/visual competency
• Familiarity with common databases (e.g. JDBC, mySQL, Microsoft SQL). Not all types required
This position will be project based and may work across multiple smaller projects or a single large project utilizing an agile project methodology.
Roles & Responsibilities:
• Develop data pipelines by ingesting various data sources – structured and un-structured – into Palantir Foundry
• Participate in end to end project lifecycle, from requirements analysis to go-live and operations of an application
• Acts as business analyst for developing requirements for Foundry pipelines
• Review code developed by other data engineers and check against platform-specific standards, cross-cutting concerns, coding and configuration standards and functional specification of the pipeline
• Document technical work in a professional and transparent way. Create high quality technical documentation
• Work out the best possible balance between technical feasibility and business requirements (the latter can be quite strict)
• Deploy applications on Foundry platform infrastructure with clearly defined checks
• Implementation of changes and bug fixes via Merck's change management framework and according to system engineering practices (additional training will be provided)
• DevOps project setup following Agile principles (e.g. Scrum)
• Besides working on projects, act as third level support for critical applications; analyze and resolve complex incidents/problems. Debug problems across a full stack of Foundry and code based on Python, Pyspark, and Java
• Work closely with business users, data scientists/analysts to design physical data models
Ruby on Rails (ROR)
Ruby
Javascript
MongoDBLocation : Hyderabad / Pune
Experience : 5 - 13 Yrs
Requirements :
- 5+ years of work experience in software development or web application development
- 2+ years of experience with programming using Ruby Full stack web development expertise (Javascript, CSS/Less, Sphinx, Redis, haml, Rspec)
- Ruby on Rails (RoR) Experience is a must
- Design and programming of n-tier solutions
- Experience with Agile and Scrum Software Development Life Cycle Models
- Bachelor's degree in Computer Science or a related field
- A good team player
- Works and communicates well with others
- A self-driven individual
- Be awesome, tell us what makes you special!
Preferred Qualifications :
- Enterprise application development experience
- An active Github/Bitbucket/Beanstalk account
- Contributed and launched your own web application deployed on cloud computing platforms (AWS, Rackspace, etc.)
- Dealt with database performance issues and query optimization in MySQL
- Contributed fixes/features to Rails Core, jQuery
- Written and/or maintain a Rails plugin and/or Ruby Gem
Our client is a NASDAQ listed Product Development Software Company.
NodeJS (Node.js)
PHPJavascript
React.js
HTML/CSSWe are searching for a Senior Full Stack developer to help us to work on our Client projects.
Job Responsibilities--
- Experience with developing real-time application & advance level web projects & mobile apps.
- Strong understanding of front-end technologies, such as HTML5 and CSS3
- Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
- Experience with working with Git(hub)
- Care deeply about clean and functional code
- Experience in Github & AWS a big plus.
- Passionate about learning and staying up to date with the latest technologies
- Are particular about details.
- Project Management Skills.
Benefits:
- Work from home
- Internet Reimbursement
Schedule:
- Monday to Saturday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)
- Masters
Experience:
- React: 2-3 years (Required)
- Node.js: 2-3 years (Required)
- Total Work: 2-4 years (Required)
- MongoDB: 2-4 Years years (Required)
- PHP (CI & Laravel) : 2-4 Years (Required)
- Good Project Management Skills.
AngularJS (1.x)
Flutter
Angular (2+)- Lead and direct UI team of user experience designers, UI software engineers and graphic designers.
- Design portal-style UI framework, modular and its API interfaces.
- Design intuitive look, innovative plus feel of next-generation UI.
- Collaborate with clients, product management as well as UI team.
- Design entire technical architecture of UI portal framework along with pluggable modules.
- Perform closely with customers, product management, graphic designers plus usability experts to present compelling user experience.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon