Tele sales

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

Position: Product Manager

Experience: 2+ years

Location: Remote

Employment Type: Full-Time

About Us:

MyOperator is a leading innovator in Cloud Telephony, dedicated to delivering exceptional products and services to our customers. We are looking for a dynamic and experienced Product Manager to join our team and help drive our product vision to new heights.

Responsibilities:

• Product Strategy & Vision: Define and execute the product strategy and roadmap, ensuring alignment with the company’s overall objectives.
• Requirement Documentation: Create detailed Product Requirement Documents (PRDs) that clearly communicate product needs and specifications.
• UI/UX Decisions: Lead UI/UX decision-making processes, ensuring an intuitive and engaging user experience.
• Data-driven decision-making: Utilize a data-driven approach to analyse market trends, user feedback, and product performance to make informed decisions.
• Cross-functional collaboration: Work seamlessly with tech, sales, and marketing teams to ensure cohesive product development and go-to-market strategies.
• Analytics Tools: Employ analytics tools such as Mixpanel, Google Analytics, and Adobe Analytics to monitor product performance and user behaviour.
• Project Management: Utilize Jira for project tracking, ensuring timely product milestone delivery and promptly addressing any blockers.

Qualifications:

• Experience: Minimum of 2 years of experience in product management.
• Communication Skills: Excellent verbal and written communication skills.
• Profound knowledge of LLMs and ML models for NLP applications and exposure to conversation commerce.
• Mobile App Development: Drive the development and enhancement of mobile applications, ensuring they meet user needs and market demands.
• Experience in the Whatsapp business ecosystem is advantageous.
• Analytical Skills: Strong data-driven decision-making capabilities, with experience using Mixpanel, Google Analytics, and Adobe Analytics.
• Experience with Jira or similar project management tools.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or a related field. An MBA is a plus.
• Problem-solving: Strong problem-solving skills and the ability to think strategically and innovatively.

Benefits:

• Opportunity to work with a dynamic and innovative team.
• Competitive salary and benefits package.
• Career growth and development opportunities.
• Collaborative and inclusive work environment.
• Remote working

🌐 Job Opening: Cloud and Observability Engineer

📍 Location: Work From Office – Gurgaon (Sector 43)

🕒 Experience: 2+ Years

💼 Employment Type: Full-Time

Role Overview:

As a Cloud and Observability Engineer, you will play a critical role in helping customers transition and optimize their monitoring and observability infrastructure. You'll be responsible for building high-quality extension packages for alerts, dashboards, and parsing rules using the organization Platform. Your work will directly impact the reliability, scalability, and efficiency of monitoring across cloud-native environments.

This is a work-from-office role requiring collaboration with global customers and internal stakeholders.

Key Responsibilities:

• Extension Delivery:
• Develop, enhance, and maintain extension packages for alerts, dashboards, and parsing rules to improve monitoring experience.
• Conduct in-depth research to create world-class observability solutions (e.g., for cloud-native and container technologies).
• Customer & Internal Support:
• Act as a technical advisor to both internal teams and external clients.
• Respond to queries, resolve issues, and incorporate feedback related to deployed extensions.
• Observability Solutions:
• Design and implement optimized monitoring architectures.
• Migrate and package dashboards, alerts, and rules based on customer environments.
• Automation & Deployment:
• Use CI/CD tools and version control systems to package and deploy monitoring components.
• Continuously improve deployment workflows.
• Collaboration & Enablement:
• Work closely with DevOps, engineering, and customer success teams to gather requirements and deliver solutions.
• Deliver technical documentation and training for customers.

Requirements:

• Professional Experience:
• Minimum 2 years in Systems Engineering or similar roles.
• Focus on monitoring, observability, and alerting tools.
• Cloud & Container Tech:
• Hands-on experience with AWS, Azure, or GCP.
• Experience with Kubernetes, EKS, GKE, or AKS.
• Cloud DevOps certifications (preferred).
• Observability Tools:
• Practical experience with at least two observability platforms (e.g., Prometheus, Grafana, Datadog, etc.).
• Strong understanding of alerting, dashboards, and infrastructure monitoring.
• Scripting & Automation:
• Familiarity with CI/CD, deployment pipelines, and version control.
• Experience in packaging and managing observability assets.
• Technical Skills:
• Working knowledge of PromQL, Grafana, and related query languages.
• Willingness to learn Dataprime and Lucene syntax.
• Soft Skills:
• Excellent problem-solving and debugging abilities.
• Strong verbal and written communication in English.
• Ability to work across US and European time zones as needed.

Why Join Us?

• Opportunity to work on cutting-edge observability platforms.
• Collaborate with global teams and top-tier clients.
• Shape the future of cloud monitoring and performance optimization.
• Growth-oriented, learning-focused environment.

• Please be specific with the required skill set while sourcing profiles. We require candidates with the following skills. Front end (jQuery, HTML5, Angular JS)+ Middleware (java 8 & Above, Spring boot)

7+ years of experience of Workday HCM configuration across 4+ Workday modules and 5+ deployments

Key responsibilities

• Lead design/requirements workshops
• Highly confident in configuring workday with the ability to utilise Workday Community where necessary
• Highly confident in building accurate estimates for Workday configuration work
• Approve effort estimates of more junior consultants
• High level of understanding of how business utilise HR technology to their advantage
• Directly manage a team of consultants based in India
• Manage customer escalations around direct reports work
• Support in building the CloudRock team based in Indian through being an advocate for CloudRock and a leadership figure
• Support and mentor junior resource based in India/Portugal/UK
• Full understanding of the Workday deployment methodology
• Achieve a high level of utilisation
• Be consultative in their customer approach

Job Title: Business Head

Company: Client (clothing industry)

Location: Mumbai, India

About Client (clothing industry)

Client (clothing industry) is a leading kids' clothing brand based in Mumbai, India. With a focus on quality, style, and affordability, we strive to provide trendy and comfortable apparel for children of all ages. Our commitment to excellence and innovation has propelled us to the forefront of the industry, and we are seeking a dynamic individual to lead our business operations.

Position Overview:

Client (clothing industry) Clothing is seeking a highly skilled and experienced Business Head to oversee all aspects of our operations. The ideal candidate will have a strong background in the apparel industry, with a proven track record of success and leadership. As the Business Head, you will be responsible for driving growth, maximizing profitability, and ensuring operational efficiency. Knowledge of quick commerce.

Responsibilities:

Strategic Planning: Develop and implement strategic plans to achieve business objectives and drive growth.

Sales and Marketing: Lead sales and marketing initiatives to expand market share and increase brand visibility.

Product Development: Collaborate with design and production teams to develop innovative and marketable product lines.

Supply Chain Management: Oversee supply chain operations to ensure timely delivery of products and optimize inventory management.

Financial Management: Manage budgets, forecasts, and financial performance to maximize profitability.

Team Leadership: Recruit, train, and mentor a high-performing team to achieve departmental goals and objectives.

Customer Relationship Management: Foster strong relationships with customers and partners to enhance customer satisfaction and loyalty.

Market Analysis: Monitor industry trends, competitive landscape, and customer preferences to identify opportunities for growth and innovation.

Compliance: Ensure compliance with regulatory requirements and industry standards.

Digital Marketing: Has the knowledge of quick commerce and digital marketing.

Reporting: Prepare regular reports and presentations for senior management to provide insights into business performance and strategic initiatives.

Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.

5-6 years of experience in the apparel industry, with a focus on business development, sales, or operations.

Proven track record of driving business growth and achieving revenue targets.

Strong leadership and management skills, with the ability to motivate and inspire teams.

Excellent communication, negotiation, and interpersonal skills.

Analytical mindset with the ability to interpret data and make strategic decisions.

Knowledge of market trends, consumer behaviour, and competitive landscape.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Proficiency in Microsoft Office suite and ERP systems.

Demonstrated commitment to excellence, integrity, and professional.

We are hiring for one of our client. We will disclose the name once the candidate gets selected for an interview.

Location: Sigma Estate 1A, Sayani Rd, Dadar West, Prabhadevi, Mumbai, Maharashtra 400025

Mumbai

Interview Mode- Online for initial.

Industry- Similar as First Cry.

Salary Bar: 50 K - 65 K maximum

Experience: 3-5 years

Job Title- HR: We are also looking for an inhouse HR for this B2C section 

Job Title- Business Development Manager: For SIS Under direction of the Business Head, Brand owners and execute retail selling strategies, storewide promotions, programs, and events with retailers

Mandatory skills 

1. CSG Singleview (even a little exposure with any component is good enough).
2. At least One telecom project experience, i.e., billing /charging or rating modules. 
3. Broad understanding of UNIX operating environment
4. Hands-on experience in developing and executing test plans and scripts

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.
4. Agile methodology experience and knowledge of testing methodology.