We're Hiring: Escalation Handling Cum Operations Executive
📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003
🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅
🏢 About Us – Bikefixup.com
At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.
As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.
👤 Your Role: Escalation Handling & Operations Executive
In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.
🔑 Key Responsibilities:
✅ Handle escalated customer complaints with empathy, patience, and professionalism
✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time
✅ Track, document, and close all escalations while ensuring customer satisfaction
✅ Conduct root cause analysis (RCA) and suggest process improvements
✅ Monitor service quality and ensure compliance with company standards
✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management
🎯 Who You Are:
✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred)
✔️ Excellent communication skills (Hindi + English)
✔️ Strong problem-solving, negotiation, and conflict resolution abilities
✔️ Calm under pressure with the ability to handle angry/frustrated customers
✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking
✔️ Self-motivated, proactive, and a strong team player
💼 Perks of Working with Bikefixup:
🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management
Shubham Vishwakarma
Full Stack Developer - Averlon
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It is a SaaS startup founded in April 2020 by Srikrishnan Ganesan, Vignesh Girishankar, and Deepak Balasubramanyam. Before Rocketlane, they built a successful in-app messaging startup that was acquired by Freshworks(NASDAQ: FRSH) in 2015.
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Rapid early traction and customer love has catapulted Rocketlane to be recognized as a Leader in the G2 Category of Client Onboarding. They has raised $21M in capital from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.
We offers a first-of-its-kind collaborative customer onboarding platform that enables businesses to onboard their customers better, faster, and smoother. It helps speed up revenue recognition and grow NRR for the vendor and enables faster time-to-value and a delightful customer
onboarding experience.
Description:
Are you a backend developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that
built these products”?
At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class product
again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.
If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on
with devops initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.Some of the tech problems you get to work-on as a backend engineer would be to build the backendfor a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault tolerant, work on performant code that adheres to SLOs set by the organization.
About you:
● 2 - 4 years of experience
● Expertise in the following areas
○ Java
○ HTTP Protocol
● You’ve heard of or worked with some of the following tech stacks / products
○ Spring
○ PostgreSQL
○ Redis
○ Docker
○ Message brokers
○ GitHub
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○ Performance
○ Debugging
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Nice to have:
● Familiarity with AWS
Benefits
Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how
experienced you are. If you are eager, check out the MTT(Meet The Team) videos on our LinkedIn.
Benefits of working at Rocketlane include:
● Competitive salary in a fast-growing startup.
● MacBooks are our standard, but we’re happy to get you whatever equipment helps you get
your job done
● Comprehensive health insurance for you and your dependents
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Paid time off
Experience - 2 to 5 year
Social Media manager -
● Take ownership of social media channels (LinkedIn & Twitter) specifically.
● Grow audience and engagement by delivering quality content across all social media channels.
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● Collaborating with other teams, like marketing, sales, and customer service to ensure brand consistency
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Requirements:
You should be a data-driven graduate with 1-3 years of experience who has hands-on experience in -
1) Minimum 2 years of managing different social media accounts.
2) Worked with social media management tools.
3) Strong analytical skills, Extremely KPI-focused, result-oriented mindset.
4) Ability to prioritize and multi-task in a fast-paced startup environment. 5)Strong understanding of social media best practices & trends.
6) Strong working knowledge of MS Excel.
7) Can work in a Team and Individually.
8) Excellent verbal and written communication skills (English and Hindi)
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PickMyWork is a gig platform that helps any company sign-up new customers and engage with them, through a pay-per-task model using up-skilled unemployed youth.
The Why
Most companies today are moving away from a fixed cost model and/or looking to outsource several jobs previously considered ‘core’ to their business. This simultaneously represents both a problem and an opportunity. The problem is that the pool of available fixed salary jobs is becoming more and more inadequate for the crores of Indians looking for such jobs. The opportunity is that the pool of temporary/third party payroll jobs is expanding. However, the working conditions are often onerous and unappealing. Enter PickMyWork: which allows you to work as a freelancer and choose the work + work timings + intensity. The more you work the more you earn. All of this without the pressure of targets or bosses.
The How
The largest companies and the latest startups are all looking for the most cost-effective ways to grow. And what better way than a plug-and-play model like PickMyWork, an on-demand sales force that sells for you: whatever you want, whenever you want and wherever you want. No retainers, no fixed costs. You only get charged when the sale closes, or a pre-defined task gets completed. Sounds like a dream, right? Read on! Beginning in 2019, we started working closely with companies targeting the SMB space in India, what many refer to as Kirana-tech companies. Since then, we have expanded our client portfolio to serve companies in digital payments, e-commerce, online pharmacy, digital gold, drug discovery and several others.
The list of companies looking to variable their fixed costs of sales/revenue generation/operations seems to be endless. On the other side, most of our gig workers are underemployed and unemployed youth that make up a large proportion of India’s demographic dividend. In the absence of full-time fixed-pay work opportunities, PickMyWork offers them a way to supplement their incomes while they continue upgrading their skills working on different client projects. Some even choose to forego full-time regular jobs in favor of setting up multiple income streams by working on several PickMyWork projects, in parallel. We are determined to ensure that they receive the best possible support to help them reach their goals: by being transparent at all times in our payments, training them well and providing timely feedback for the work done. We innovate, we work smart and often use primary research because we are doing something nobody else is.
We are a fast-paced organization that aims high. This year, we are broadening our network to additional cities to serve the growing set of clients to work with 100,000 gig workers in 2022. By 2023, we would have touched a million lives, directly.
Job Description: Associate Growth Manager
Reports to: Associate Vice President - Growth
Location: Gurugram, Haryana
Start date: Immediate
CTC: As per industry standards
Role description
The role of Associate Growth Manager is critical to our success. Reporting to the Associate Vice President - Growth, the Associate Growth Manager will be accountable. This is an incredible opportunity to shape the trajectory of the organization, build and manage a high-quality Sales team, build strong organizational processes, and support the operational objectives of the organization.
Key Responsibilities:
1- To directly contribute to the revenue growth of PickMyWork.
● To assist in the development of effective sales strategies
● To achieve the Targets allocated for multiple projects and to identify areas of improvement
2- To support the leadership in the management of PickMyWork’s operation function.
● Driving & Consistently achieve revenue targets in line with team/organizational objectives
● Prepares and presents weekly and monthly sales reports
● Resolves complaints and queries promptly
● Performs other related duties as assigned.
Person specification
This is an exciting opportunity for a highly motivated individual to play a key role in helping us achieve our bold vision for the future. The successful candidate will demonstrate the following skills, attributes, and experience.
Experience
● Should have up to 2 years of experience in working with a B2B business model
● Freshers are strongly encouraged to apply Skills and Knowledge
● Natural agility in thought process, problem-solving, data analysis and ability to simplify/breakdown complex problems
● An ability to work successfully under pressure with the capacity to manage competing priorities.
● Exceptional stakeholder management skills with a proven ability to build strong, sustainable relationships with a wide range of individuals.
Personal attributes
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● The tenacity, flexibility, and resilience to adapt rapidly to changing priorities in a fast-moving, complex environment.
● High levels of personal impact with the ability to command the respect of a wide range of senior stakeholders.
● Significant personal drive, energy, ambition, and enthusiasm.
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● Commitment to equality of opportunity and the safeguarding and welfare of all team members.
This role will be subject to enhanced background checks.
● Willingness to travel domestically and when necessary work outside normal working hours to achieve deadlines
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- Experience with Docker,Test Drive Development will be a plus
- Excellent interpersonal, leadership, influence and communication skills • Experience in designing scalable micro-services is desirable
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- 0-1 years of experience as a backend developer
- At least one product build and published
- SKILLS Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Work well under pressure and meet deadlines without sacrificing quality • Work with distributed development teams
ROLE
We are looking for talented and passionate User Experience Designers to make our voice driven products easy to use and refined. The designer should be capable of executing an end-to-end design process from user research, competitive study, creating user flows and wireframes to building user interface and prototypes. At each stage, you would be identifying user needs and making sure that the final product delivers on them through a delightful, usable experience.
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- Apply design thinking, design methods, tools & processes to generate new ideas and concepts.
- Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, and/or high-fidelity prototypes.
- Understand, define and validate solutions via usability testing and consultation with users.
- Iterate, prototype and arrive at comprehensive solutions
- Work closely with engineers to ensure high quality execution.
Requirements
- 4+ years’ experience in designing for web, Android, and iOS with familiarity of technical constraints and limitations as they apply to designing for multiple platforms such as desktop and mobile
- Portfolio that demonstrates ability to design engaging and usable user-centered experiences and applications.
- Nimbleness; the ability to turn around rigorous wireframes and mockups quickly in an iterative environment
PREFERRED REQUIREMENT
- Previous experience in health tech products or voice based interfaces.
- Bachelor's degree in Design, Human-Computer Interactions, Computer Science, a related field, or equivalent practical experience.
- Experience collaborating with multidisciplinary teams of Designers, Researchers, Engineers, Content Strategists and Product Managers throughout the design process
- Proficiency with mobile and web design patterns and accessibility standards ·
- Self-motivated, able to prioritize and manage workload and meet critical project deadlines.
- Visual design skills.
- Ability to balance user needs with business strategy.
- Skills in communicating and influencing product design strategy.
We’re currently looking for rockstar developers to help us build a next-gen social audio community engagement platform. Avalon is hiring for both backend & frontend engineering roles. Our tech stack is majorly Ruby on Rails & React Native.
If you were looking for a rocket-ship, this is it!
As a senior front-end developer our primary requirement is that you are proficient in React Native.
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ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike's mission of providing access to affordable, connected and sustainable mobility solution for all.
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- Hands-on management of functions that included a combination of the following: operations, business analytics, marketing, customer loyalty and retention and project management.
- Exceptional verbal and written communication skills.
- Willingness to roll up your sleeves and tackle something hands-on; you persevere when others fall away.
- Ability to be on call when the product is busiest (often nights, weekends, and holidays).
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- Entrepreneurial experience in a fast-paced startup.
- An opportunity to contribute your bit to the society.
- Exposure to the buzzing industries of shared mobility and electric vehicles.
- Personal growth and conducive work environment
- Freedom to choose your work hours
- Energized and always on toes teammates who talk about almost everything under the sun.
- 3-5 years of experience in Native Android App development (Preferably for a B2C Product)
- Proficiency in various algorithms and data structures.
- Familiar with Kotlin/Java language, and experience with Object-Oriented Design.
- Strong experience with REST APIs, storage databases, Multi-threading, performance and memory tuning.
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**Logistics:**
- Current Location (city)
- Willingness/Ability to move to NCR post pandemic
- Available From Date
- Notice Period (if any)
- Current CTC/Expected Compensation
**Cover Letter:**
- A short one paragraph summary of your experience, and a few sentences about why you're applying for this role.
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# Company
Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
# Opportunity
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We will share our workload as a team and we expect you to work on a broad range of tasks.
Here’s are some of the things you might have to do on any given day:
- Implement responsive and performant UIs with user centered approach with frontend technologies including Angular 2, Javascript(ES 6), Typescript, SCSS, etc
- Build back-end REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
- Write meaningful test cases for frontend & backend platforms
- Integrate our products with 3rd party products/tools/services
- Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc
# Ideal Background / Experience
- At least 24 months of diverse experience in web development for product or services oriented environment with exposure to working production deployments
- Expertise in programming using Python/Javascript or similar scripting languages
- In-depth exposure to technologies used in web-based SaaS products, including REST APIs
- Sound understanding of Postgres and NoSQL databases such as MongoDB
Nice to have exposure to any of
- AWS
- Azure
- ELK
- Object Relational Models (SQLAlchemy, etc)
- Google APIs
- Microservices Architecture Pattern
- NodeJS / ExpressJS
# Desirables
We are looking for a person who has
**Resourcefulness** - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
**Ownership** - We like to be directive and not prescriptive in our management. We’d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
**Work Ethic** - We’ve grown up on Wall Street. We work hard, and have aggressive goals. We want our team-mates to be focused, goal-oriented and consistent high achievers.
**Execution Focus** - Our business is about getting things done, and getting things done right. We want outcome focused colleagues who can multi-task, and execute quickly and elegantly.
# What else you need to know
We are an early stage company. Working here is not for the faint-hearted. An intense and unstructured work environment, lots of excitement and a group of motivated colleagues is what we bring to the table. We ask you to bring your undivided attention, strong worth ethic & resourcefulness. We are Delhi based and work 6 days a week. We operate in a Python environment.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon