Mentogram is a Singapore-based Edtech startup. We are enabling the next generation of online mentors. Our team is growing along with our customer list. We are a crew of growth hackers and tech-geeks who are passionate about helping experts impact the world with their expertise. Let's ride the tide together!
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for answering calls, providing information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Responsibilities
- Communicate with customers via phone, email and chat.
- Provide knowledgeable answers to questions about the product, pricing and availability.
- Work with internal departments to meet customers' needs.
- Data entry in various platforms.
Qualifications
- At least 2 - 3 years of relevant work experience in a similar role.
- Good command of the English language is a must.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work.
Perks:
- A monthly payout of INR 20-25k depending on experience.
- Chance to get promoted to Senior Customer Service Rep within 3 months( salary+150%)
- Mentorship sessions by our experts and founding team.
- Amazing networking opportunity with top mentors and leaders on our platform.
- Recommendation letter.
- Being part of our core team and learning the ins and out of the startup ecosystem by working in a global Singapore based startup.
About Mentogram
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