Customer Service Representative

at Mentogram

DP
Posted by Moinak Sarkar
icon
Remote only
icon
2 - 5 yrs
icon
₹3L - ₹5L / yr
icon
Full time
Skills
Communication Skills
Interpersonal Skills
Customer Service
Customer Support
Customer Success

Mentogram is a Singapore-based Edtech startup. We are enabling the next generation of online mentors. Our team is growing along with our customer list. We are a crew of growth hackers and tech-geeks who are passionate about helping experts impact the world with their expertise. Let's ride the tide together!

 

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for answering calls, providing information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

 

Responsibilities

  • Communicate with customers via phone, email and chat.
  • Provide knowledgeable answers to questions about the product, pricing and availability.
  • Work with internal departments to meet customers' needs.
  • Data entry in various platforms.

 

Qualifications

  • At least 2 - 3 years of relevant work experience in a similar role.
  • Good command of the English language is a must.
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work.

 

Perks:

  • A monthly payout of INR 20-25k depending on experience.
  • Chance to get promoted to Senior Customer Service Rep within 3 months( salary+150%)
  • Mentorship sessions by our experts and founding team.
  • Amazing networking opportunity with top mentors and leaders on our platform.
  • Recommendation letter.
  • Being part of our core team and learning the ins and out of the startup ecosystem by working in a global Singapore based startup.
Read more

About Mentogram

Founded
2021
Type
Services
Size
0-20 employees
Stage
Bootstrapped
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Service Manager

at sharadmishracom

Founded 2018  •  Services  •  0-20 employees  •  Profitable
Customer Support
Customer service manager
Customer Relationship Management (CRM)
Customer Retention
icon
Mumbai
icon
0 - 3 yrs
icon
₹1L - ₹3L / yr
• JD For Customer Service Manager

• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Read more
Job posted by
Sharad Mishra

Customer Engagement Executive

at IRIS BUSINESS SERVICES LIMITED

Founded  •   •  employees  • 
Customer Service
Customer Support
Accounting
Finance
XBRL
icon
Remote, Navi Mumbai, Mumbai
icon
1 - 3 yrs
icon
₹1L - ₹3L / yr
Role: Customer Engagement Executive
Educational Background: CA (freshers), B.Com 
 
Background:
 
Looking for candidates in the 'Customer Engagement' role to work with our customers in Europe and UK to comply with the new European regulation of European Single Electronic Format (ESEF). ESEF requires all listed companies in the EU and UK to submit their annual reports in iXBRL format, a digital reporting format.
 
The role will include working with customers in  Europe and UK to
 
1. Train end companies on use of our SaaS software for financial compliance reporting
2. Assist clients with any queries in their annual report iXBRL creation and submission process
3. Coordinate with product teams for any user enhancement requests and updates.
 
Selection Criteria:
 
1. Strong in financial and accounting concepts.
2. Excellent in spoken and written English, and highly articulate.
3. Willing to work in European and UK shifts (1-10 pm)
4. Knowledge of/experience with XBRL preferred, But no constraints here.
5. Candidates should be willing to work in a highly dynamic work environment with a 'Customer First' approach. 
6. Location: Remote.
 
About Company:
IRIS Business Services Limited is one of the first providers of full professional XBRL products and solutions to organizations globally. The company is headquartered in Mumbai, India with international offices in the United States, Singapore, United Kingdom, and the UAE.
IRIS is a direct member of XBRL International and XBRL US. The Company has over eighteen years of proven expertise in the financial information management space, providing customized technology solutions for data and content management, for the dissemination of information to investors and stock exchanges, and for effective content management to institutional clients.
Over the last seven years, IRIS has been very closely involved in the XBRL space, in taxonomy creation, software solutions and in the conversion of structured and unstructured data into XBRL for SEC filing in the US. IRIS has multidisciplinary skills in XBRL as well as in technology. Taxonomy experts, software engineers, business analysts and accountants come together to provide a complete range of products and services across the XBRL supply chain.
 
For more information, please visit http://www.irisbusiness.com/" target="_blank">http://www.irisbusiness.com
Read more
Job posted by
Laxmi Chettiar

Tele Caller for BPO

at Into various industries...looking for BPO

Telesales
Customer Service
Telecaller
icon
Mumbai
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
Job Responsibilities:

1) Conduct telephonic survey
2) Document responses

Candidate profile:

1) Willing to work in night shift
2) Fluent english communication skills
3) Telecalling experience
Read more
Job posted by
Qahera Miyajiwala

Customer Support executive

at Paytail

Founded 2020  •  Products & Services  •  20-100 employees  •  Bootstrapped
Customer Support
Customer Service
Sales
icon
NCR (Delhi | Gurgaon | Noida)
icon
2 - 3 yrs
icon
₹2L - ₹3L / yr
About Us
We are a Fintech Start up targeting to capture $ 900 BN consumer payment &lending opportunity. We are building platform of the future in which the offline / online merchants would be able to expand their consumer base. We also empower merchants to collect payment digitally and help build their identity through our offerings. Consumers would be able to make their purchase decisions and would get the options to convert their purchases in to easy EMIs
The founders brings over 4 decade of banking & financial services experience with strong market connect to bring required resources (like Customer, Capital, relevant business team etc.). Detailed business model can discussed during the meeting process.

Responsibilities
1. Solving Customer queries, selling products & Services.
2. Credit card sales, Payment product sales, Loan sales to both SME businesses and consumers
3. Qualifications : 12th Pass, Graduate
4. Experience : Minimum 2 years of experience
5. No transportation provided by the company need to travel buy own vehicle or public transport
6. Fluent in Hindi, English and Tamil

Location Delhi – Saket (No work from home available)

Compensation
· In line with Industry best practices
· We have an energetic workplace environment where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch.
Read more
Job posted by
Nitika Goyal

Product Support Manager

at Edulastic

Founded 2011  •  Product  •  100-500 employees  •  Profitable
Customer Support
Customer Success
icon
Remote, Bengaluru (Bangalore)
icon
4 - 12 yrs
icon
₹10L - ₹15L / yr

Product Support Manager (Customer Success Manager)

 

About Edulastic

Launched in June 2014, Edulastic is a platform for personalized formative assessment for K-12 students, teachers and school districts. Edulastic provides a highly interactive, cloud-based learning environment for publishers. It has attained some incredible milestones in its journey, which includes reaching all 50 states in 2015, students answering 1.2 billion questions in 2020, saving teachers over 2.4 million years of grading in 2021, and more. 2021 brought an exciting new chapter as Edulastic teamed up with GoGuardian. Combined with GoGuardian’s solutions for classroom management, engagement, and student safety, Edulastic’s best-in-class formative assessments further GoGuardian’s mission to create the ultimate learning platform. In these exciting times, we are looking for passionate product leaders to join our team in our Bangalore office in India.

About the Role

Key responsibilities:

  • Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product issues effectively.
  • Working cross-functionally with Support, QA, Engineering and PM teams to ensure timely responses and resolutions for customer/product issues.
  • Updating tickets in a timely manner.
  • Providing regular reports to the management on product performance and customer issues.
  • Managing prioritization and trade-offs between customer experience, business impact and product performance.
  • Working with the PM team during the sprint releases to help enhance the product with long-term solutions for customer/product issues.

Key requirements:

  • Experience of 3 to 8 years in customer service roles in a product company.
  • A degree in Computer Science, Engineering or a related field.
  • Prior experience in L2/L3 support in a SaaS company would be ideal.
  • Experience in triaging and analyzing issues, especially with logs analysis.
  • Proficient in SQL queries to derive insights for root cause analysis.
  • Advanced MS Excel skills for presenting findings to the management.
  • Excellent communication and teamwork skills.
  • Ability: strong problem solving and prioritization skills.
  • Willingness to work in evening/night shift (1700 to 0200 Hrs IST) to support stakeholders in the US.
Read more
Job posted by
Archana R

Customer Support executive

at advantage club (formerly, work advantage)

Founded 2014  •  Product  •  20-100 employees  •  Raised funding
Customer Support
Communication Skills
icon
Gurugram
icon
0 - 4 yrs
icon
₹3L - ₹5L / yr
The Customer care & events executive is responsible for supporting the design and delivery of the product/Event experience for our customers. Working alongside Sales, Marketing and Operations, the Event Executive will help ensure all elements are aligned to create a successful Event. He is required to answer incoming calls from customers for various reasons, take orders, answer inquiries, resolve complaints and provide information.

Key Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Coordination with different brands and corporations for conducting events

Key Skills:
• Should be comfortable for working on Sunday.
• Excellent verbal communication skills.
• Energy, passion and a real drive to get ahead
• Capable, quick, determined
• Immaculate attention to detail
• Team player
• Working will be 6 days a week.
• Should be a Graduate

About Advantage Club:
Advantage Club is an HR FinTech firm in the corporate employee benefits space. Our major verticals are Corporate Perks, SaaS for digitization, and management of the Rewards & Recognition program. We are currently partnered with more than 350+ corporates including Hexaware, Concentrix, EY, Wallmart, Amazon, Maruti, etc., whose employees are using the platform. We are serving 1.5M+ employees, drive transactions worth 2.5M USD every month, and have raised $2M till date. 
To know more visit: https://secure.workadvantage.in/" target="_blank">https://secure.workadvantage.in/

No. of Working Days: 6 days. (Weekend working, can take a weekday off)
Work Timings: 10:30 AM to 8:00 PM
Call Flow:  11 AM to 11 PM

Join us and see how we are changing the corporate benefits landscape in India!
Read more
Job posted by
Surabhi Sharma

Tech Support Engineer

at Leading IT MNC Company

Java
SQL
Tech Support
Communication Skills
MySQL
icon
Ahmedabad
icon
0 - 1 yrs
icon
₹3L - ₹4L / yr

Job Functions / Responsibilities:

  • Find technical resolutions on issues or queries related to unknown or new scenarios
  • Meet cases resolution SLA"s
  • Manage relationships with clients
  • Work with cross-functional teams as and when required
  • Keep up to date with all eCW products and their enhancements
  • Maintain excellent customer satisfaction level
  • Other duties as assigned

Requirements: 

  • Proficient with relational databases (MySql, MsSql)
  • Knowledge / Experience with Java or C++ (OOPs Concepts)
  • Experience with Internet Protocols, HTTP / HTTPs
  • Default ports for HTTP / FTP / MYSQL etc
  • Experience with Web Application Server(s)
  • Understanding of 3 -Tier / N-Tier Architecture
  • Knowledge of SQL Server 
  • Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

  • Telephone etiquette
  • Fluency in English Communication.
  • Ability to balance multiple priorities
  • Strong analytical and problem-solving skills
Read more
Job posted by
Labdhi Doshi

Assistant Manager - Customer Contact Centre

at Future Group India

Founded 1987  •  Products & Services  •  100-1000 employees  •  Profitable
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management
icon
Ahmedabad
icon
5 - 8 yrs
icon
₹6L - ₹10L / yr

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Job posted by
Kitty Basumatary

Technical Support Operator - Robot

at Cognicept Systems

Founded 2018  •  Products & Services  •  20-100 employees  •  Raised funding
Technical support
Customer Support
Customer Service
icon
Bengaluru (Bangalore)
icon
0 - 5 yrs
icon
₹1L - ₹3L / yr
Job Description:
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.

Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.

Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Read more
Job posted by
Abhinandan Karki

Customer Support

at myHQ

Founded 2016  •  Products & Services  •  20-100 employees  •  Raised funding
Customer Support
Communication Skills
Customer Retention
Customer Success
icon
NCR (Delhi | Gurgaon | Noida)
icon
1 - 3 yrs
icon
₹2L - ₹6L / yr
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
Read more
Job posted by
Vinayak Agarawal
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Mentogram?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort