Customer Support Executive

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1. Best Place to Work 2023 by Great Place to Work®

2. Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3. NASSCOM Emerge 50 Award in 2014

4. Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5. Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

· Programming Languages: C#, TypeScript, JavaScript

· Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture

· Databases: SQL Server, NoSQL

· Cloud Platform: Microsoft Azure

· Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation

· Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development

· Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.

· 2-5 years of experience.

· Proven experience delivering high-quality web applications.

Mandatory Skills

· Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.

· Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.

· ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript

· Skill for writing reusable libraries & Experience with Angular Material or other UI component libraries

· Excellent Communication skills both oral & written.

· Excellent troubleshooting and communication skills, ability to communicate clearly with US counter parts

Preferred Skills (Nice to Have):

· Self – Starter with solid analytical and problem- solving skills.

· Willingness to work extra hours to meet deliverables.

· Understanding of Agile/Scrum Methodologies.

· Exposure to cloud platform like AWS/Azure

Why join us?

· Work with a passionate and innovative team in a fast-paced, growth-oriented environment.

· Gain hands-on experience in content marketing with exposure to real-world projects.

· Opportunity to learn from experienced professionals and enhance your marketing skills.

· Contribute to exciting initiatives and make an impact from day one.

· Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

i. Open Door Policy: Encourages open communication and accessibility to management.

ii. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

iii. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

iv. Employee Referral Bonus: Rewards employees for referring qualified candidates.

v. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

i. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

ii. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

i. GMC and Term Insurance: Offers medical coverage and financial protection.

ii. Health Insurance: Provides coverage for medical expenses.

iii. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

i. Company-sponsored family events: Creates opportunities for employees and their families to bond.

ii. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

iii. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

i. Company-sponsored outings: Organizes recreational activities for employees.

ii. Gratuity: Provides a monetary benefit as a token of appreciation.

iii. Provident Fund: Helps employees save for retirement.

iv. Generous PTO: Offers more than the industry standard for paid time off.

v. Paid sick days: Allows employees to take paid time off when they are unwell.

vi. Paid holidays: Gives employees paid time off for designated holidays.

vii. Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

i. L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

ii. Mentorship Program: Offers guidance and support from experienced professionals.

iii. Job Training: Provides training to enhance job-related skills.

iv. Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

v. Promote from Within: Encourages internal growth and advancement opportunities.

Designation: - Sr. Engineer - Application & Engineering

Job Function: - Extending technical support to sales team & customers, Technical Presentation, Product Demonstration & explaining products salient features.

Products:- Products fall under Azbil’s Control products division. Products such as gas flow measurement and control products, mass flow meter, mass flow controllers, temperature controllers, modulating motors, pressure switches,limit switches, photoelectric sensors, proximity sensors, Flame Detectors-Burner Controllers Assembly.

Customer Segment :- Furnace & Oven Manufacturer, Machine Manufacturer, Automotive, Heat Treatment. 

Sales Experience: - 6 to 10 Years

Job Location: -Gurgaon

Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.

Skills Required: - Relevant Product Knowledge, Technical Presentation Skills, Product Demonstrations, Proven experience in technical sales & product demonstration roles, Good Verbal Communication.

Reporting to: - Reporting to Control Product Department’s head from Advance Automation Business Unit.

Areas of Responsibility: -

·        Responsible for explaining our products’ technical functionalities and benefits to potential customers.

·        Responsible for working closely with the sales product team & helping to drive product adoption & sales success.

·        Handle technical questions during demonstrations.

·        Handle technical troubleshooting issues.

·        To Keep the management informed about the product promotional activities.

·        Working with various sales channels - OEMs, End Users, distributors etc. for Product adoption against other manufacturers.

Skills Required:

• 7+ years of experience as software engineer.
• Experience in Dot.Net technologies - Asp.Net MVC, WebAPI, .NetCore
• Experience in ORM like Entity Framework /Dapper
• Experience with Object-Oriented Design and SOLID principles
• Experience with Unit Testing, Mocking and Dependency Injection frameworks
• Experience with SQL Server, NoSQL or other database technology
• Experience with software quality, testing procedures and build automation tools
• Knowledge of the Principles & Patterns of Agile Software
• Ability to understand and troubleshoot existing code and maintain existing systems.
• Ability to identity performance bottlenecks.
• Experience working with version control tools such as GIT and CI/CD tools.

Role : Web Scraping Engineer

Experience : 2 to 3 Years

Job Location : Chennai

About OJ Commerce: 

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India. We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.

Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories. With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.

Job Summary:

We are seeking a Web Scraping Engineer and Data Extraction Specialist who will play a crucial role in our data acquisition and management processes. The ideal candidate will be proficient in developing and maintaining efficient web crawlers capable of extracting data from large websites and storing it in a database. Strong expertise in Python, web crawling, and data extraction, along with familiarity with popular crawling tools and modules, is essential. Additionally, the candidate should demonstrate the ability to effectively utilize API tools for testing and retrieving data from various sources. Join our team and contribute to our data-driven success!

Responsibilities:

• Develop and maintain web crawlers in Python.
• Crawl large websites and extract data.
• Store data in a database.
• Analyze and report on data.
• Work with other engineers to develop and improve our web crawling infrastructure.
• Stay up to date on the latest crawling tools and techniques.

Required Skills and Qualifications:

• Bachelor's degree in computer science or a related field.
• 2-3 years of experience with Python and web crawling.
• Familiarity with tools / modules such as
• Scrapy, Selenium, Requests, Beautiful Soup etc.
• API tools such as Postman or equivalent. 
• Working knowledge of SQL.
• Experience with web crawling and data extraction.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and documentation skills.

What we Offer

• Competitive salary

• Medical Benefits/Accident Cover

• Flexi Office Working Hours

• Fast paced start up

1. Building REST APIs using Node.js, Express, and MongoDB
2. Working on Flutter application development using various advanced strategies like state management, API integrations, and scalable databases
3. Working with Socket.io library for Flutter and Node.js product development
4. Learning and developing the cryptographic functions for product security
5. Managing product workloads on public/private cloud - we are currently on AWS & also planning to be on GCP/Azure (our platform would also be available as on-premise deployment, you will handle these deployments)
6. Develop API based architecture in order to ensure the business growth and integration-al capabilities of the product
7. Work on using GIT and CI-CD for product version control and continuous delivery

What you need to have:

• 4 plus years of demonstrated track record of developing senior-level client relationships.
• Very strong understanding of Digital Analytics. Hands-on experience and deep expertise in Google Analytics, Google Adwords, and Facebook advertising.
• Strong relationship management skills.
• Excellent communication and presentation skills as well as a proven ability to develop well-positioned and thoughtful documents and presentations.
• Thorough knowledge of the principles of advertising, marketing & media with thought leadership around the dynamics of the digital and interactive space, specifically Social, Digital Media, and Search.
• Ability to use alternative analytical approaches to solve digital/interactive marketing problems.