Customer Support Executive

• Planning, scheduling & coordinating appointments & meetings, providing reminders, maintaining & updating diary of daily commitments & weekly calendar on a proactive basis. 

• Interacting with & rendering assistance to select HNI & VIP customers, coordinating certain critical Outdoor Catering & Party Orders, VIP reservations, etc. 

• Receiving calls, taking messages, screening & prioritizing calls & mails. 

• Taking down dictations & appropriately drafting data points & correspondences, proactively responding to queries received through calls/mails based on feedback & preferences conveyed by the Managing Director. 

• Preparing, editing & compiling agendas, minutes, correspondences & presentations. 

• Organizing & maintaining files, documents as well as other office records, both offline & online, preserving & safeguarding confidential data & documents in an efficient manner. 

• Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of the Managing Director & other senior executives, coordinating with outstation visitors & proactively looking after their boarding & lodging arrangements, based on preferences conveyed by the Managing Director. 

• Undertaking primary as well as secondary research & accordingly, developing briefs, reports & presentations as per pre-determined timelines. 

• Proactively observing & recording various discussions/conversations undertaken by the Managing Director from time to time & accordingly, framing action plans. 

• Managing communication pertaining to projects, new launches as well as other such expansion & diversification undertakings that directly come under the purview of the Managing Director. 

• Imparting induction & training to select employees hired for functions that are directly or indirectly associated to those of the Managing Director’s office. 

• Coordinating with outstations suppliers & vendors (China, Italy, etc.) quotations, purchase orders, purchase/ delivery payments.  

• Responding to various inquiries - internal as well as external, acting as a point of contact between the Managing Director & other employees, tracking the work plan allocated to certain employees by the Managing Director & monitoring timelines with regard to the same. 

• Organizing & maintaining files, documents as well as other office records, both offline & online, preserving & safeguarding confidential data & documents in an efficient manner. 

• Negotiating with various suppliers, vendors & contractors, receiving competitive quotations, making comparisons, making purchases of materials & supplies based on feedback received from the Managing Director. 

• Spearheading all coordination pertaining to maintenance, upkeep & repair of corporate as well as outlet & store infrastructure (on a case to case basis), as per directions & preferences issued by the Managing Director from time to time. 

• Undertaking primary as well as secondary research & accordingly, developing briefs, reports & presentations as per pre-determined timelines. 

• Proactively observing & recording various discussions/conversations undertaken by the Managing Director from time to time & accordingly, framing action plans. 

Job Description – Junior Executive – Billing

Designation: Junior Executive – Billing

Department: Commercial

Reporting To: Assistant / Senior Manager – Commercial

Department Head: Senior Manager – Commercial & Accounts

🔹 Role Summary

The Junior Executive – Billing plays a supporting role in the Commercial Department by assisting in basic billing documentation, logsheet collation, cheque deposit coordination, and data upkeep.

The role ensures foundational billing tasks are completed on time and supports the department in achieving overall monthly billing targets through accurate record maintenance.

🎓 Education & Skill Requirements

• Graduate (Commerce preferred)
• 0–2 years of experience in basic accounts, billing, or administrative roles
• Familiarity with Excel, PDF editing, and scanning
• Basic knowledge of GST and billing terminology
• Good documentation discipline and communication skills (English or Hindi)
• 
  

📌 Key Responsibilities

🧾 Billing Support & Documentation

1. Assist in collecting data and logsheets from internal teams
2. Help prepare basic RA / Proforma invoices as per standard format
3. Print, scan, and file billing copies (soft & hard copy)
4. Coordinate courier / handover of bills through office staff for submission

📊 Logsheet & Record Keeping

1. Update and maintain logsheet records in Excel
2. Help prepare deduction templates for operators and breakdown cases
3. Assist in preparing billing compliance folders and GRNs

💰 Cheque Coordination & Deposit

1. Collect cheques from admin team or site
2. Ensure timely bank deposit or handover to accounts team
3. Maintain daily tracker for cheque pickup and deposit

📈 Reporting & Follow-up

1. Submit daily task update in the group by EOD
2. Report pending work or delays to Executive / Sr. Executive – Billing
3. Keep records audit-ready for HOD reviews
4. 
   

📊 Key Performance Indicators (KPIs) & Incentives

KPI AreaAmountCriteriaBilling Target – Cumulative Incentive₹1,3330.05% above ₹2.65 Cr per month (or total annual target of ₹35 Cr billing).

Notes:

• Calculated on cumulative method (if monthly target is below, negative incentive applies).

• Assuming ₹35 Cr FY billing, annual incentive ≈ ₹16,000.Monthly Incentive Range₹800 – ₹1,300Based on quality and quantity of projects closed

Important Notes:

• KPI report must be submitted to the reporting officer with CC to Mr. Ashenke and HR every month before the 3rd for review.
• All billing numbers will be considered from CRM only.
• Payment will be processed with next salary post email verification from reporting officer.
• Delayed submission of report may attract deductions and/or delays.

🚀 Career Progression Pathway

LevelTitleKey Criteria for ProgressionEntryJunior ExecutiveDiscipline, basic billing support, record keeping, escalationLevel 1ExecutiveAccurate billing, basic reconciliation, email communication, report ownershipLevel 2Senior ExecutiveOn-time billing, client visits, aging report management, daily follow-upsLevel 3Assistant ManagerIndependent billing & collection ownership, contract reading, documentation accuracyLevel 4ManagerTeam management, key client handling, reduction of pendencies, full regional accountability

📌 Growth Factors

AreaIndicatorAccuracyNo format or data errors in daily workTimelinessTasks completed on schedule with timely escalationCommunicationClear daily updates, prompt senior responsesInitiativeProactive follow-ups and clarification when required

📅 Evaluations

Quarterly evaluations will be conducted by the Department Head, with or without HR involvement as required.

🧾 Job Description – Technical Writer

Position Title: Technical Writer

 Department: Business Solution Group

 Reports To: BSG Head

 Location: Onsite (Mumbai)

 Employment Type: Full-time

Role Summary

We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.

Key Responsibilities

●    Create and maintain detailed technical documentation including:

○    API guides (Swagger/OpenAPI)

○    Product manuals

○    Integration documents

○    Deployment & configuration guides

○    Architecture diagrams and functional flows

●    Collaborate with engineering and product teams to understand features, flows, and business logic

●    Coordinate with SMEs (developers, QA, infra) to extract technical insights

●    Own version control of documents for each release or sprint

●    Maintain documentation repository (e.g., Confluence, GitHub, Notion)

●    Ensure all customer-facing documents are reviewed and approved before release

●    Translate engineering JIRA tickets and release notes into readable, structured release documentation

●    Align documentation structure with ISO/Infosec and compliance audit requirements

●    Proofread and review documents for grammar, formatting, and consistency

●    Create templates and documentation standards to be followed across teams

Required Skills & Qualifications

●    3–5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI

●    Strong command of English language (grammar, structure, clarity)

●    Experience in creating API documentation (Swagger/OpenAPI/Postman)

●    Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.

●    Basic understanding of software development life cycle (SDLC) and Agile

●    Ability to read/understand code snippets and translate technical details clearly

●    Ability to handle multiple priorities

●    Familiarity with versioning tools (Git), JIRA, and RESTful APIs

●    Bachelor’s degree in English, Technical Communication, Engineering, or related field

Nice to Have

●    Experience in documenting cloud-based SaaS systems

●    Exposure to fintech/banking APIs and workflows

●    Knowledge of JSON, YAML, and Postman collections

●    Working knowledge of video-based documentation or walkthroughs

Responsibilities:

• Writing clean and efficient codes for Android applications
• Identifying and resolving bottlenecks, rectifying bugs, and enhancing application performance.
• Collaborating with cross-functional teams to define and design new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Ability to brainstorm and come up with solutions to open-ended problems.
• Ability to take ownership and drive initiatives end to end.
• Desire to learn and dive deep into new technologies on the job.
• Solid understanding of CS fundamentals-Operating Systems, Databases, and Data Structure.

Knowledge and Skills:

• Prior experience as an Android Developer using Java, Kotlin, Android SDK, Android NDK
• Proficient understanding of code versioning tools such as Git
• Familiarity with RESTful APIs to effectively integrate Android applications
• Solid understanding of the full mobile development life cycle.
• Passion for products and aspiration to make a big impact.
• Solid engineering principles and a clear understanding of data structures and algorithms.
• Expertise in implementation of custom UI components along with fabulous animations and write/understand Rest APIs
• Experience working with Google Maps, Geo-locations, Media permissions, etc.

Job Title: Laravel Developer

Company Name: Crescentek

Company Website: https://www.crescentek.com/" target="_blank">https://www.crescentek.com/

Location: Rajkot

Job Description

Develop, test, and maintain applications to specified designs & standards in Laravel.

Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP.

Write and execute unit tests.

Implement front-end interfaces & experiences with modern HTML/CSS/jQuery.

Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability. stability, and scalability.

Skills & Experience:

experience as a backend Laravel developer.

Experience in Core PHP using MVC Architecture.

Ability to write APIs including Restful APIs.

Knowledge of database operations with MySQL.

Knowledge of front-end technologies (HTML5, CSS3, JavaScript, jQuery, reactjs etc.).

Knowledge and experience of OOPS.

Strong documentation, communication, and team collaboration skills.

Responsibilities:

Develop new back-end features in one Python/Java/Go

Collaborate with key stakeholders across different stages of the SDLC

Deliver high quality code and lead validation of the developed features

Skills and Qualifications:

5+ years of working experience in backend software development

Bachelor’s degree in Computer Science

Solid foundation in data structures, algorithms and software design

Strong analytical and debugging skills

Proficiency in one of Python/Java/Go

Hands on experience on big-data technologies such as Apache Spark, Kafka, Cassandra etc

Familiarity with agile practices

About Araali:

Araali Networks is a SaaS based cybersecurity startup that has raised a total of $10M from well known investors like A Capital, Firebolt Ventures and SV Angels, and and through a strategic investment by a publicly traded security company.

The company is disrupting the cloud firewall market by auto-creating nano-perimeters around every cloud app. The Araali solution enables developers to focus on features and improves the security posture through simplification and automation. 

The security controls are embedded at the time of DevOps. The precision of Araali controls also helps with security operations where alerts are precise and intelligently routed to the right app team, making it actionable in real-time.

The Company

Testing Ground is disrupting the way new business ventures develop and grow in the different industries. We help founders and innovation leads in companies figure out where their new business vertical, test demand for it from customers across Asia and help them scale it up. We hand the new to the world and new to market products and solutions which will change the way the industry operates. We also work towards creating a workforce who is able to help other companies test and grow their business model.  

Testing Ground is a Singapore based startup with early satellite bases in Indonesia, Malaysia, India, Bangladesh, China and Vietnam. Joining us means that you will get the opportunity to learn from the founding members. Our founder has deep experience building and mentoring start-ups across Southeast Asia. His previous startup counts Eduardo Saverin, Co-founder of Facebook, as one of their investors. Our co-founders are experts in community and partnership development in China and Singapore as well as skilled in future oriented capabilities such as digital marketing, viral growth, content marketing and latest innovation strategies.

At Testing Ground, we want our team to be made up of people who have the ability to become the best. We practice Lean Startup and Agile. We do stand-ups and run experiments often. We have an open work culture but yet we are very focused and very energetic.

If you would like to learn and get your hands dirty in doing the work related to the latest innovation and methodology to creating a sustainable business model, this is the place for you. 

As a startup, everyone in the team are do-ers and want to make a name for themselves. We are driven and open to new ideas. Join us and have a chance to craft out your own growth as well as the company’s growth. 

The Opportunity

Unleash your capability with us

Small and medium enterprises (SMEs) are facing an upcoming upheaval with technology disrupting the way things are currently run. Beyond providing consulting services to these companies, we want to help them by providing them with a clear methodology to support them through this transition. 

That is where you come in.

As a graphic designer at Testing Ground, you will have the opportunity to conceptualise ideas and craft inspiring designs, as well as to play a part in envisioning the creative direction for these companies. We are looking for someone who is always hungry to learn new tools and skills to develop thoughtful, creative illustrations that communicate key messages in a clean, simple way. Apply now if you thrive on exploring new concepts and enjoy watching your ideas come to life – from conceptualisation to production.

This is a full-time role (9am-6pm, Mondays to Fridays), with a monthly salary of 363 USD.

Competencies created: You will be able to

• Develop design concepts for business objectives and goals

• You'll learn how to deliver value to projects through objective-based design such as developing the style and vision for the clients that we work with.
• You’ll get to design for business success for creative and effective delivery of branding services

• Manage various stakeholders and project requirements

• You’ll have the opportunity to work with our team to ensure collaterals are delivered on time
• You’ll manage multiple projects with concurrent deadlines, ensuring high quality and accuracy of final deliverables through proofreading

About the Role:

• Create Visual Brand Identity

• Conceptualise a creative direction for Testing Ground’s projects
• Conceptualise and design branding/marketing materials for both print and web related marketing material
• Produce new artwork based on brand guidelines agreed with our team
• Create print and digital advertising materials

• Develop Key Visuals and Collaterals for Marketing Campaigns and Events

• Assist in the management of website, newsletters and all other company materials, where necessary
• Design all graphic, sales and marketing materials e.g. EDM / Posters / Banners
• Work with us in crafting visually compelling presentations

• Manage Design from Concept to Production

• Work according to briefs for the branding needs and guidelines
• Ensure design specifications are production-ready
• Engage with external printers or contractors/suppliers/vendors to ensure the highest quality of materials and that deadlines are met
• Proper documentation of all design files

Why You Will Love Working with Testing Ground:

• If you have been thinking of starting your own business, this position will give you an in-depth insight to what works and doesn’t in the different industries and countries across Asia.   
• The firm believes that it is critical to encourage personal development to have a successful team. As such, we have a variety of online learning courses which you can use to pick up different skills and capabilities. 
• You will be exposed to different platforms and tools to help you become more efficient in doing your job.

Experience:

At least Diploma in Art/Design/Creative fields 

Skills Required:

• Familiarity with Adobe Creative Suite especially Illustrator and Photoshop
• Familiarity in Adobe InDesign for desktop publishing
• Ability to convey company’s message in line with brand’s guidelines through original design
• Ability to create strong design concepts
• (good to have) Skilled in video editing
• (good to have) Skilled in photography and videography
• (good to have) Knowledge of photo editing in Adobe Photoshop or Lightroom

What we’re looking for in you:

• Desire to learn and adapt to new technologies
• Able to work independently and proactively in a team
• Strong communication skills to liaise with marketing team and external vendors
• Ability to prioritize and manage multiple projects deadlines
• Positive attitude and willingness to learn
• Keen eye for detail

P.S: Assess us like we assess you. If you’d like to check out who our founder is, you can connect with him via his LinkedIn page url here and say “Hi, I saw your job post on….” :https://www.linkedin.com/in/thehappybryan/"> https://www.linkedin.com/in/thehappybryan/