Customer Support Executive

Location: Bangalore

Experience: 2-5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Enterprise deals are not won by decks.

They are won when a customer sees their exact problem solved in front of them.

Today, that burden sits too heavily on leadership.

This role exists to build a repeatable, high-conversion demo and solutioning engine — one that can independently convert top-tier enterprise conversations into signed POCs.

What you’ll do

You will not “support sales.”

You will own the technical win.

1. Convert enterprise demos into signed POCs

• Own pre-sales for Tier-1 accounts including:
• SBI Life Insurance, HDFC Life, ICICI Prudential Life Insurance
• New India Assurance, HDFC ERGO General Insurance, Bajaj Allianz General Insurance
• Convert 5+ Tier-1 demos into signed POCs within 6 months
• Drive technical confidence to unblock decision-making

2. Run high-conviction demo motions

• Lead structured, high-stakes demos where:
• Use case clarity is sharp (not generic AI talk)
• Solution mapping is precise
• Customer objections are addressed in real-time
• Move from “interesting conversation” → “clear next step”

3. Own solution architecture in pre-sales

• Translate business problems into:
• Clear solution architecture
• Deployment feasibility
• Integration approach
• Work across systems like:
• CRM (e.g. Salesforce)
• Telephony (e.g. Exotel)
• Policy/admin systems

4. Eliminate founder dependency in pre-sales

• Take ownership of technical conversations currently handled by leadership
• Become the default authority in:
• Solutioning
• Technical validation
• Pre-POC architecture

5. Build a repeatable demo + proposal system

• Standardize:
• Demo flows by use case (persistency, renewals, claims, sales)
• Proposal structures
• Technical discovery frameworks
• Ensure conversion improves with every iteration

What success looks like

• 5+ Tier-1 POCs closed within 6 months
• Demo → POC conversion becomes predictable
• CTO is no longer required in most pre-sales calls
• Customers leave demos with clarity, not curiosity

Who you are

• You have 2-5 years of experience in solutions engineering / pre-sales
• You have worked on enterprise deals with complex stakeholders
• You can translate business problems into technical solutions quickly
• You are comfortable being the most accountable person in the room
• You don’t rely on slides — you rely on clarity and conviction

What will make you stand out

• Experience selling into BFSI / insurance enterprises
• Strong understanding of:
• Customer workflows (sales, servicing, renewals)
• Enterprise integrations
• Have personally contributed to closing large deals
• Can handle CXO-level conversations without escalation

(Aligned with ownership and impact expectations)

Why join

• You will work on high-stakes enterprise deals from Day 1
• Your work directly impacts revenue and category creation
• You will help define the pre-sales engine of an AI company

What this role is not

• Not a demo operator
• Not a slide presenter
• Not dependent on leadership to close deals

What this role is

• A technical closer
• A problem translator
• A system builder for enterprise conversion

Role Overview

We are looking for a dynamic Sales Associate with strong experience in digital sales and

platform-led brand solutions. The individual will be responsible for onboarding up to 10 new

brands each month, driving revenue growth, and building long-lasting partnerships with key

decision-makers, including CMOs and marketing leaders.

Key Responsibilities

● Drive platform and inventory sales, focusing on brand partnerships and alliances.

● Onboard new brands and manage end-to-end digital sales cycles across multiple

sectors.

● Create and deliver customized online and offline marketing solutions aligned with

client objectives.

● Identify new business opportunities and design solutions that support brand and

marketing goals.

● Engage closely with senior stakeholders (CMO-level and above) to build strategic

relationships.

● Manage and grow accounts with sizeable marketing budgets.

● Deliver impactful presentations and communicate value propositions clearly.

● Collaborate with internal teams to ensure seamless execution and client satisfaction.

Requirements

● 3–5 years of experience in Sales (Digital/Influencer/Tech/Martech preferred).

● Post-graduate degree preferred.

● Prior experience selling technology products or digital solutions to large B2B and B2C

brands.

● Strong communication, relationship-building, and presentation skills.

● Proven ability to multitask and manage multiple client conversations simultaneously.

● Proficiency in MS Office (Word, Excel, PowerPoint) and understanding of Business

Process Modelling.

● Excellent analytical, problem-solving, and interpersonal skills.

Fluent in English.

Roles and Responsibilities:

• Min 5 years of experience in designing and developing enterprise software applications including the experience in architecting and developing applications on the Android platform.
• Experience in Java, Kotlin and dependency injection for Android app development.
• Experience with Media, Telecom, FCM, Network, JSON, XML, Web Services and SQLite.
• Expertise in mobile and Java frameworks/accelerators.
• Knowledge of WebRTC, XMPP, DAO, Firebase, RESTAPIs, Crashlytics, and JetPack libraries.
• Advanced experience with Android Studio, Gradle, Git, and continuous integration.
• Strong knowledge of the Android mobile landscape, architectures, trends, and emerging technologies.
• Fully conversant with SOLID principles, software development frameworks, design patterns, and enterprise in mobile application integration
• Experience with XMPP and Smack libraries and with RxJava, Dagger2 is desirable

Position title: Product Manager

Location: Bengaluru, India 

About the company:

You will join IAI Solution Pvt (part of the group of companies) at the pilot phase of our product journey. We are a lean, high-growth technology & AI venture serving enterprise clients and also in consumer AI primarily in India/UAE/US and across the world. As we transition from initial prototype/pilot to product scale-up, we need a hands-on product leader who has experience building products from the ground up, has a strong technical background, and can align a development team to deliver rapidly.

Key Responsibilities:

• Define the product vision, strategy and roadmap in partnership with founders, stakeholders and the leadership team.

• Own end-to-end product lifecycle: from ideation, requirement gathering, MVP definition, development, launch, iteration and scale.

• Translate business requirements (from our group companies/clients) into clear product specification, user stories, prioritisation, backlog management.
• Work closely with the development team (engineering, QA, UI/UX) to ensure timely delivery of features, and continuously tune/enhance during the pilot phase.

• Define and monitor key product metrics / KPIs (usage, adoption, user feedback, performance) and drive product-market fit.

• Be comfortable working in a start-up environment: ambiguous environment, rapid changes, lean resources, multiple hats.
• Liaise with stakeholders (business owners, customer teams, operations, sales) to gather input, manage expectations and ensure alignment.

• Provide leadership to the product & development team: ensure clarity of roles, timelines, dependencies; drive agile processes (e.g., sprints, stand-ups, reviews).

• Ensure quality of delivery, drive continuous improvement, and ensure the product aligns with business goals (India + UAE context).

• Manage release plans, stakeholder communications, product documentation, and support go-to-market efforts where required.

Required Qualifications & Skills:

• Bachelor’s in Computer Science / Engineering or equivalent technical discipline (preferably from IIT, IIIT , NIT or central university/ research institute and so on, exceptional candidates with no tags are also welcome).
• MBA from TOP B-school is a Plus.

• Proven experience (ideally 4-8 years) as a Product Manager or equivalent role, in one or more start-ups (preferably product-led start-ups, built from “ground up”).

• Demonstrable track record of taking a product from concept through pilot to launch and iteration.

• Strong technical literacy: able to engage with engineers, understand architecture/trade-offs, API/integration issues, product performance constraints.

• Excellent stakeholder management and communication skills (India & UAE context useful).

• Strong prioritisation, agile process discipline, and ability to drive execution under ambiguity.

• Data-driven mindset: comfortable with analytics, user feedback loops, product metrics, experimentation A/B tests etc.

• Startup mindset: resourceful, results-oriented, comfortable with changing priorities and wearing multiple hats.

• (Desirable) Experience with SaaS or AI-driven products, or enterprise-B2B solutions. Experience across India and/or Middle East/UAE markets is a plus.

• Excellent verbal and written English; cross-cultural/remote team exposure is a plus.

What we offer:

• Opportunity to lead a foundational product in a growing venture, with real influence and ownership.
• Collaborative environment across India/UAE/ US and EU (global exposure).
• Attractive compensation package including base salary + performance bonus + equity/stock options (given early stage).
• The chance to join the founding team (you’ll be part of the core team, reporting to co-founders) and shape product & company culture.
• Flexible working environment, opportunities for growth, quick decision-making, rapid impact.

Ideal Candidate Profile:

• Someone who has been in a startup environment (ideally seed → Series A) where the product/process wasn’t fully defined and they built up structure.

• Technical enough to liaise with engineers, yet strategic enough to drive the product roadmap.

• Comfortable pivoting and iterating quickly (pilot phase mindset).

• Collaborative yet decisive: able to align stakeholders, but also make calls and drive delivery.

• Motivated by ownership and growth rather than just ‘job role.’

1. Cultivate and maintain string relationships with exixting clients to understand their business needs and objectives,
2. Develop and implementeffective strategiesfor client acquisitionand market expansion

Required Skills - B2B sales, staff augmentation , client acquisition, IT staffing

• Build our digital marketing roadmap
• Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
• Measure ROI and KPIs and prepare budget
• Develop specific campaigns to create and maintain high levels of customer interaction
• Oversee our social media accounts
• Manage and improve online content, considering SEO and Google Analytics
• Forecast sales performance trends and act proactively to increase our market segment
• Liaise with Product, Design and Sales directors to increase client satisfaction through cohesive strategies
• Motivate digital marketing team to achieve goals
• Monitor competition and provide ideas to stand out
• Stay up-to-date with digital technology developments

Position: Sr. Java Developer

Qualification: BE, B. Tech, MCA, M. Tech

Experience: 6+ Years

Skills:

Java 8+, Microservices, Spring Boot, Nosql, Kubernetes, AWS, REST

Job Role and Responsibilities:

• Bachelor’s degree in Computer Science or equivalent
• Min 6 years of development experience in Spring Boot & Microservices architecture
• Working experience with Java, Spring Boot, Hibernate, MySQL, Spring Data JPA, AWS, Spring Cloud, Maven, GitHub, Swagger, Eureka, Zuul etc.
• Strong understanding of API Security for Microservices (Spring Security, OAuth 2.0, JWT)
• Strong understanding of web development cycle and programming techniques and tools
• Ability to work independently or with group

• Strong understanding of modern development methodologies and best industry standards
• Experience working with APIs, RESTful APIs & Microservices
• Experience building highly scalable applications using Redis, Kafka, Akka, gRPC
• Mentor, Train 3-4 engineers 
• AWS knowledge is a plus
• Strong knowledge on SQL and NoSQL Databases
• Should have worked on developing large scale products and services
• Knowledge on Agile processes is a must
• Able to work with multiple distributed teams

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.