Customer Support Executive

Roles & Responsibilities

• Design and build ontologies (knowledge models) that organize Dell's business information in a structured way.
• Connect data from different systems so that all information is consistent and easy to understand.
• Create relationships between products, customers, services, and other business data to improve search and AI capabilities.
• Work closely with business teams to understand their requirements and convert them into structured knowledge models.
• Ensure data is organized according to industry standards such as RDF, OWL, and SPARQL.
• Improve enterprise search, analytics, and AI-driven applications by maintaining accurate knowledge structures.
• Collaborate with developers, data engineers, AI teams, and business stakeholders on knowledge management projects.
• Manage and update ontologies as new products, services, and business information are introduced.
• Support knowledge graph and metadata initiatives to improve data quality and consistency.
• Use graph databases and ontology management tools (where applicable) to maintain semantic data models.

Ideal Candidate

• Strong Ontologist Profile with deep semantic (RDF) ontology experience in complex enterprise environments
• Mandatory (Experience 1) – Must have 7+ years of total experience, with 5+ years in semantic (RDF) ontology building/structuring for a complex/large enterprises
• Mandatory (Experience 2) – Must have a strong understanding of content and information management, data structures, and semantic metadata extraction
• Mandatory (Tech skill 1) – Must have strong hands-on experience in taxonomy design, structuring, and lifecycle management
• Mandatory (Tech skill 2) – Must have strong working experience of at least one ontology/TOMS tool such as PoolParty (Semantic Web), TopBraid/TopQuadrant EDG, or GraphDB (Ontotext.
• Mandatory (Tech skill 3) –Must be familiar with W3C industry standards, including RDF, RDFS, SPARQL and OWL
• Mandatory (Tech skill 4) – Must have hands-on working experience with at least one graph database such as Neo4j, GraphDB (Ontotext), Neptune, or Stardog
• Mandatory (Tech skill 5) – Must have practical experience with SHACL for constraint and validation work, alongside SKOS
• Mandatory (Tech skill 6) – Must have hands-on exposure to a cloud and infrastructure stack, including AWS, Docker, or Kubernetes
• Mandatory (Communication) – Must be fluent in English, with strong stakeholder management skills to operate across a complex, multi-team environment.many stakeholders.
• Mandatory (Note) – Must be available to work during US time zones for at least 4 hours per day
• Preferred (Tech skill 1) – Should have experience with NLP strategies and tooling for optimisation, such as spaCy or NER-based metadata extraction
• Preferred (Education) – Degree in Computer Science or Library Science, preferably with a minor / concentration / certificate in Information Management or Library Automation

About MyOperator

MyOperator is a Business AI Operator platform that brings together WhatsApp, Calls, and AI-powered chat & voice bots to help businesses manage customer operations such as Sales, Support, Escalations, Feedback, and Refunds. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows.

About the Role

We are looking for a Senior QA Engineer (SDET) to own and scale automation across our web, backend, mobile, and AI-driven workflows.

This is a hands-on automation engineering role, not a manual testing role. You will build and maintain Playwright-based automation, strengthen mobile and API testing, integrate automation into CI/CD, and work closely with engineering teams to catch issues before they reach production.

What You'll Do

• Design, build, and maintain Playwright-based end-to-end automation for web applications.
• Build and maintain mobile test automation for Android and/or iOS using Appium, Espresso, XCUITest, or equivalent tools.
• Develop automated tests for REST/GraphQL APIs and validate backend data using SQL.
• Integrate automated test suites into CI/CD pipelines and maintain reliable test execution.
• Identify and resolve flaky tests and continuously improve automation coverage and reliability.
• Use AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar tools for test authoring, debugging, and test-data generation.
• Work closely with frontend, backend, and AI engineering teams to identify testability gaps early.
• Contribute to testing AI/LLM-driven features, where expected outputs may not always be deterministic.

Must Have

• 6–8 years of experience in QA/SDET or test automation roles.
• Strong hands-on experience with Playwright — mandatory.
• Hands-on mobile automation experience — mandatory using Appium, Espresso, XCUITest, or equivalent.
• Strong experience in API/backend automation using REST or GraphQL.
• Good knowledge of SQL for database validation.
• Strong programming and automation skills.
• Experience integrating automation into CI/CD pipelines.
• Practical experience using AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar.
• Ability to independently own automation initiatives.

Good to Have

• Experience testing AI/LLM, chatbot, conversational AI, or voice bot products.
• Experience with Langfuse or similar LLM observability tools.
• Experience with Datadog or similar APM tools.
• Experience with GitHub Actions, Jenkins, or similar CI/CD tools.
• Exposure to performance/load testing tools such as k6 or JMeter.

This Role Is Not For

• Candidates whose experience is primarily in manual testing.
• Candidates with limited hands-on coding or automation experience.
• Candidates without practical Playwright experience.
• Candidates without mobile automation experience.
• Candidates who have only executed test cases on an existing framework without meaningful automation ownership.

Why MyOperator?

Work on an AI-first customer operations platform used by 12,000+ businesses, and build automation across web, backend, mobile, and AI workflows while working closely with engineering teams.

If you enjoy writing automation code, solving complex testing problems, and taking end-to-end ownership, we'd love to hear from you.

We are seeking a talented and enthusiastic Flutter Developer with intermediate-level expertise to join our team. The ideal candidate will have experience in building cross-platform mobile applications and be proficient in API integration and state management. You will work on exciting projects, creating high-quality, responsive, and scalable mobile applications using Flutter.

Responsibilities:

• Mobile App Development:
• Build and maintain cross-platform mobile applications for iOS and Android using Flutter.
• Write clean, reusable, and maintainable code that adheres to Flutter best practices.
• API Integration:
• Integrate RESTful APIs seamlessly into Flutter applications.
• Handle asynchronous operations, data fetching, and error handling efficiently.
• Use tools like Postman or Swagger to test APIs before integration.
• State Management:
• Implement and manage application state using state management libraries like Provider, Riverpod, Bloc, or similar.
• Optimize app performance by efficiently managing state transitions and updates.
• UI/UX Development:
• Create visually appealing and responsive user interfaces based on designs provided (e.g., Figma, Sketch, or Adobe XD).
• Ensure consistent branding, theming, and animations for a smooth user experience.
• Debugging and Testing:
• Debug and troubleshoot issues across different devices and platforms.
• Write unit tests and integration tests to ensure app reliability.
• Collaboration:
• Work closely with backend developers, UI/UX designers, and project managers to deliver high-quality products.
• Participate in code reviews and team discussions to improve development processes.

Skills and Qualifications:

• Flutter Expertise:
• Experience in building and deploying mobile applications using Flutter and Dart.
• Knowledge of Flutter widgets, layouts, navigation, and animations.
• API Integration:
• Hands-on experience in integrating RESTful APIs and managing API responses (JSON).
• Knowledge of HTTP libraries like http or Dio.
• State Management:
• Experience with state management solutions such as Provider, Riverpod, Bloc, or GetX.
• UI/UX Skills:
• Ability to build pixel-perfect designs based on UI/UX wireframes.
• Experience in theming, dark mode, and responsive layouts.
• Proficient in Version Control:
• Familiarity with Git for version control and collaborative development.
• Good Understanding of the Mobile Development Lifecycle:
• Knowledge of deploying apps to Google Play Store and Apple App Store.

Nice-to-Have Skills:

• Knowledge of Firebase (Firestore, Authentication, Cloud Messaging).
• Experience with local storage solutions like SharedPreferences or Hive.
• Familiarity with CI/CD pipelines for Flutter apps.
• Basic understanding of backend technologies to collaborate better with backend teams.

Experience:

• 1-3 years of experience in Flutter development or a related role.

⚒️ About The Role

We're looking for an experienced Frontend Engineer to breathe life into the user interface of our product. Understanding that meticulous engineering not only drives the user experience but also influences our product development process, we aim to prioritize this role from Day 1

🚀 This Role

As a Founding Frontend Engineer at Upskillr.ai, your contributions will be vital in refining the user experience of our AGI Platform. You will also participate in evaluating user interfaces and crafting the frontend landscape for future products. Further:

• Creating and optimizing our frontend infrastructure, rendering captivating user experiences through your engineering prowess.
• Utilizing your specialized skills to navigate frontend development, from designing responsive layouts to implementing interactive features.
• Collaborating closely with founders on product development and with designers for harmonious UI/UX integration.

What you'll work on:

• Leading feature development from user research to production in collaboration with designers and AI engineers.
• Building responsive UI components using React principles and JavaScript.
• Establishing a flexible frontend architecture with supportive APIs.
• Demonstrating expertise in front-end performance optimization and contemporary standards.
• Pioneering the engineering and integration of optimal human ↔ AI interfaces for enterprise operations. We're trailblazing in a fresh domain of engineering that previously didn't exist. The onus is on us to explore and incorporate a novel interface that resonates with our users.

Technical Skills:

• Profound expertise in JavaScript and React, along with robust front-end coding abilities and an understanding of progressive web applications.
• Must possess skills in HTML5, CSS3, JavaScript, React.js, Webpack, Enzyme, Redux, Flux, GIT, HTTP(s), Terminal, Build Tools, State Management, Type Checkers, Form Helpers, Routing, REST API, GraphQL, Utility Libraries, Internationalization, Server-Side Rendering, and Backend Framework Integration.
• Proficiency in browser-based debugging and performance testing.
• Experience in performance tuning, usability enhancement, automation, and continuous integration leveraging test-driven development methodologies (BDD/TDD).

🕵️ What We Look For

• Self-starters prepared to lead significant initiatives.
• Avid curiosity and passion for technology.
• Familiarity with UI/UX principles from an engineering perspective.
• Excellent communication abilities

😁 Perks & Benefits

🤝 Top-of-the-market compensation — At Upskillr.ai, we will offer top-of-the-market (90th+ percentile) compensation in both cash and equity. We believe that the best candidates deserve the best compensation, and we will ensure that it happens.

💯 High impact — You’ll be joining as a founding member of the team, and as such you will have a high level of ownership and influence over the direction of the company.

🧠 The gains — Collaborate closely with the founders. Experience the excitement of a rapidly expanding startup.

About Us

We build LLM Based Tools and Services for Enterprises.

Upskillr.ai, started by Aditya Saxena and Vikram Pandya, is a dynamic knowledge platform that combines the best of education and knowledge management powered by AGI.

What We Do

We are committed to delivering innovative and comprehensive solutions that address the diverse learning needs of individuals and organizations. The company is dedicated to leveraging Artificial General Intelligence (AGI), to provide personalized and tailored support, ensuring the success and satisfaction of its users.

The ideal candidate should have a strong foundation in computer science and a passion for building high-quality solutions. The role requires hands-on experience in designing, developing, and implementing scalable and high-performance mobile applications (company is looking for an employee to build a chat application from scratch)

Responsibilities:

1. Design, develop, and maintain a mobile application

2. Write clean, scalable, and maintainable code that

adheres to best practices and industry standards

3. Test applications to ensure they meet customer requirements and are free from defects

4. Implement security and data protection measures in applications

5. Troubleshoot and debug software applications

Requirements:

1. Bachelor's degree in Computer Science or a related field

2. Experience in developing applications using Java, and Javascript.

3. Strong understanding of the software development life cycle (SDLC) and Agile methodologies

4. Experience with front-end technologies such as HTML, CSS, and JavaScript

5. Experience with database design and management, particularly with MongoDB

6. Excellent debugging and troubleshooting skills

7. Strong communication and teamwork skills

Job Description

• Independently own one or more multiple modules, which includes: requirement analysis, design, development, maintenance & support
• Write extensive, efficient code to address complex modules and that handles interaction between multiple components.
• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions
• Produce architecture with clean interfaces, that are efficient and scalable
• Participate and contribute to architectural discussions
• Perform design and code reviews
• Perform technical feasibility and trade off studies & guides others to perform these studies
• Solve production issues. Investigate and provide solutions to minimize the business impact due to outage
• Continuously improve performance metrics of modules you own.
• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements

• 2+ years of relevant industry experience in MERN stack
• A deep understanding of JavaScript
• Experience working with SQL and NoSQL databases
• Experience with Unit and Integration tests
• Experience with CI/CD
• Experience with MathJax/Latex
• Experience with large scale video streaming

• Facilitating all Board Meeting and CEO reviews (weekly/ monthly/ quarterly)
• Flagging risk from smallest to largest which can derail projects or cause tart misses
• Owning and organizing quarterly planning sessions with internal partners with content, agenda, preparation, and oversight of deliverables
• Helping drive data driven presentations for the leadership team in both internal and external engagements
• Driving cross-functional objectives at the leadership level with exceptional project management and ownership

Desired Candidate Profile

• Graduation/ Post graduation (preferably in Strategy and Finance)
• 3+ years of experience in assisting executive leadership
• Excellent communication skills (English & 1 regional language)
• Competency in using MS Word, Excel & PowerPoint
• Working knowledge of data tools
• Understanding of business operations and related finance
• Comfort running strategic workshops with executive teams
• Extensive program management skills and ability to lead and facilitate strategic initiatives in a cross-functional environment
• Ability to partner, execute, and lead through influence    

At Alyve Health, we are building an AI powered digital health ecosystem which helps our members achieve outcomes. This is an opportunity to be a part of the founding team and work with senior founders who come from excellent professional pedigree. More importantly, this is an opportunity to significantly impact our members’ lives.

Work @ Alyve Health
In our prospective hires, we not only look for technical skills but also a culture fit. Everything we do is targeted at improving health outcomes of our customers – we are obsessed with this one thing and it guides all our decision making. We have no “pryamids” – if you join us, you will be trusted with the same information and degree of freedom that our founders have. We are a team of do-ers and creators. Finally, we take a lot of pride in having the courage to do things which perhaps nobody else would have done in the past; we look to innovate every minute of every day and decide boldly as well as quickly.

Your responsibilities:
• Working on end-to-end product development, from conceptualisation stage till the final product release
• Design and develop overall web app architecture
• Ensuring timely and continuous integration and deployment
• Ensuring responsiveness and efficiency of application
• Troubleshoot, debug and upgrade software as and when required
• Ensure complete and proper documentation of the product features and releases
• Adhere to the industry best practices, and ensure all data security and data protection measures are met
Develop responsive applications compliant with multiple browsers, platforms and devices

We look for:
• Experience in building web views and apps for Android & iOS platforms using any of the following tools/technologies- MEAN/MERN Stack, JQuery , CSS3, SCSS, Bootstrap, HTML, HTML5, XML, JSON, Angular JS, JQuery, Mobile, Android SDK with Android Studio, XCode, Swift framework etc.
• Possess working knowledge of web and mobile UX/UI. Adhere to design systems and apply to coded pages, screens and states
Experience in developing customer facing mobile web applications in Health-Tech space will be added advantage.