Customer Support Executive

Forward-deployed engineers (FDEs) are Mactores' services layer. You embed with the customer's team, own outcomes from discovery through the production cutover, and personally carry the delivery commitment.

The agent platform we deploy absorbs 60–70% of engagement work, discovery, assessment, design, and testing. You absorb the judgment: target architecture, refactoring trade-offs, model selection, cutover strategy, and the decisions an agent platform cannot make. The agent absorbs scale. You absorb judgment. 

This is not a staff-augmentation seat and not an advisory role. You ship.

What you will do?

• Deliver production agentic AI systems and AWS modernization engagements on committed dates across three pillars: Data Platform Modernization, Application & Database Modernization, and AI Agents for Apps.
• Build and productionize AI agents, orchestration, retrieval pipelines, evaluation harnesses, observability running against real customer data, not demo data.
• Convert existing products into agents: expose product functionality as callable tools for agent-to-agent composition, or replace form-and-click UX with agent-native, intent-driven interfaces.
• Convert existing Business processes into agents: expose process functionality as callable tools for agent-to-agent composition, or replace form-and-click UX with agent-native, intent-driven interfaces.
• Embed directly with customer engineering teams. Run architecture sessions, defend design decisions, and align stakeholders from VP Engineering to CTO.
• Make agent decisions traceable and defensible, validation runs in parallel with live workloads, and outputs hold up to internal audit and regulators (HIPAA, PCI-DSS, FSI-grade governance where the vertical demands it).
• Feed field experience back into the platform and practice: your deployment patterns, integration playbooks, and edge cases shape how we deliver.

What are we looking for?

• Excellent communication skills (English) — verbal and written. Non-negotiable. You will present architecture to customer CTOs, write documents that hold up in audit, and defend judgment calls in the room. If you can build but not explain, this role is not a fit.
• You have shipped production agentic AI systems on AWS. Not POCs, not notebooks — systems running in production for real users. This is the primary qualification. Be prepared to walk through what you shipped, the decisions you made, and what broke.
• Deep understanding of agentic architecture — you can design an agent system from first principles and explain why each component exists:
• Agent design patterns: single-agent vs. multi-agent systems, supervisor/orchestrator patterns, hierarchical agent topologies, planner–executor separation, and when each applies.
• Orchestration: building and operating orchestrator agents that decompose tasks, route work to specialist agents or tools, and manage state across multi-step workflows (LangGraph, Strands Agents, CrewAI, or equivalent).
• Memory: short-term/working memory (context management, conversation state) and long-term memory (episodic and semantic stores, vector- and graph-backed retrieval), and the production trade-offs of each.
• Reflection and self-correction: critique loops, self-evaluation, retry-with-feedback patterns, and evaluation harnesses that catch agent failures before customers do.
• Tool use and function calling: schema design, tool-selection reliability, error handling, and agent-to-agent composition.
• RAG and retrieval pipelines: chunking, embedding, hybrid retrieval, reranking, and grounding agent decisions in customer data.
• Strong AWS production experience: Amazon Bedrock and AWS AI services, plus core platform services (Lambda, API Gateway, DynamoDB, RDS/Aurora, Glue, EMR, Redshift, Kinesis, or similar depending on specialization).
• Solid software engineering fundamentals Python, TypeScript, CI/CD, infrastructure-as-code, testing-driven development discipline.
• Experience with data or application modernization (database migration, legacy refactoring, data platform builds) is a strong plus, since agents run against these workloads.
• Indicative experience: roughly 3–10 years in engineering roles, with agentic AI / GenAI as your current day job. We have demonstrated agent-native expertise over tenure — an engineer with 3–4 years of hands-on agentic AI work typically outperforms a 12-year generalist on this work.

You'll be preferred if you've:

• US English verbal and written fluency 
• Delivery experience in one or more of our verticals: Financial Services, Healthcare & Life Sciences, Internet & Software, Manufacturing, or Telco/Media/Entertainment/Gaming/Sports.
• Model tuning and fine-tuning: systematic prompt engineering and optimization; parameter-efficient fine-tuning (LoRA/QLoRA or similar); instruction tuning; working knowledge of RLHF/DPO; sound judgment on when to fine-tune vs. prompt vs. RAG; and evaluation of tuned models against baselines. Fine-tuning experience on Amazon Bedrock or SageMaker is a plus.
• Experience with compliance-sensitive AI systems (HIPAA, PCI-DSS, SOC 2, data residency).
• Knowledge graph, code-analysis (AST), or CDC/streaming experience (Debezium, Kafka/MSK).
• Solid software engineering fundamentals — Java, C++, Go Lang, .Net, Rust
• Prior customer-facing consulting or forward-deployed experience.
• AWS certifications (Solutions Architect Professional, Machine Learning Specialty, or Data Analytics).

Why This Role?

• You own outcomes, not tickets. FDEs carry the delivery commitment personally — architecture, judgment, and cutover are yours.
• You work agent-native from day one. Our delivery model would not function without agents. You build with the platform, not around it.
• You ship. Engagements measured in weeks to production, legacy retired, outcomes named. No archived pilots.
• You compound. Field delivery informs the Aedeon platform roadmap; the platform's growth expands what you can deliver. Few engineering roles sit in that loop.

The Impact you will create in the Job:

• Developing SDKs on native Android with support for cross-platform technologies like ReactNative, Flutter along with hybrid development over platforms like Cordova. 
• Apply data structures and algorithms to optimize the code for a lower memory, battery, and processing footprint - all with the goal to build plug-and-play SDKs that don’t expect the app developers to write any supporting code in the app.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.
• Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.
• You will also collaborate with cross-functional teams to meet deliverables throughout the software development lifecycle and continuously identify areas of improvement.
• Identify and improvise areas of improvement through data insights and research.

What we look for?

• Bachelor’s/Master’s degree in Computer Science/IT from premier institute.
• 2-4 years of industry experience in Native Android development, with at least one live app on Google Play Store. 
• Good knowledge of Kotlin and/or Java with an understanding of Android Native SDK, specifically network classes, concurrency handling, databases, and background processes. 
• Strong knowledge of data structures and algorithms. 
• Solid understanding of Android Libraries related to UI, network, background services, and database.
• Familiarity with developing UI with both XML layouts and code. 
• Good understanding of SDK integrations, debugging, and troubleshooting. 
• Interest in exploring mobile app development ecosystems like React Native, Cordova and Flutter. 
• Comfortable with tackling ambiguous problems and unblocking yourself.
• Fair understanding of Push Notification ecosystem.

About WINIT Software:

Join WINIT Software, a global leader in Sales Force Automation (SFA) and Distributor Management Systems (DMS). We empower enterprises to optimize sales execution, improve distribution efficiency, and scale faster with AI-driven solutions.

What You’ll Do:

• Generate leads, make calls, and engage with potential clients.
• Understand client needs and present WINIT’s innovative solutions.
• Conduct market research to identify opportunities and trends.
• Maintain CRM and provide sales updates to the team.
• Collaborate with a high-performing team to meet and exceed targets.

What We’re Looking For:

• MBA (Marketing/Sales) – Freshers welcome!
• Strong communication and interpersonal skills.
• Self-starter, target-driven, and curious about business growth.
• Eager to learn and grow in a fast-paced, tech-driven environment.

Why Join Us:

• Hands-on experience in enterprise software sales.
• Mentorship from experienced professionals.
• Opportunity to shape your career in a fast-growing tech company.

About Us : Signal Expert Global LLP is an MNC involved in the business of providing Technical Analysis Research services in the Forex & Comex Global Market Since 2016. We provide learning and trading assistance into Forex and Comex Market. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

Designation : Digital Marketing Executive (Organic Lead Generation)

Nature : On-site, Permanent - Indore [M.P.]

Experience : 1 - 3 years

Package : Hike on last drawn upto 4.2 LPA (net)

Key Responsibilities :

• Manage and execute Organic Lead Generation and Social Media Marketing strategies with the team.
• Generating Organic leads through various social media handles.
• Define requirements, tasks, and resources associated to Online Branding, SMO etc.
• Social Media Promotions & Organic Marketing.
• Connecting with International Clients through cold reach.
• Enhance digital marketing performance every day.
• Identify trends and insights, and optimize performance based on the insights.
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points for Lead Generation.

Qualifications :

• Fluent English Communication skills.
• Minimum Graduate or Post Graduate.
• Minimum 1 year documented experience in Digital Marketing profile.
• Knowledge of the Global Market (Forex & Comex) is a plus.
• Should be a confident, detail-oriented and responsible team player with exceptional social media management skills.
• Experience in International markets and similar industry (Forex and Comex) will be preferred.

Skills Required: - Relevant Product Knowledge, Technical Presentation Skills, Product Demonstrations, Proven experience in technical sales & product demonstration roles, Good Verbal Communication.

Areas of Responsibility: -

·      Responsible for explaining our products’ technical functionalities and benefits to potential customers.

·      Responsible for working closely with the sales product team & helping to drive product adoption & sales success.

·      Handle technical questions during demonstrations.

·      Handle technical troubleshooting issues.

·      To Keep the management informed about the product promotional activities.

·      Working with various sales channels - OEMs, End Users, distributors etc. for Product adoption against other manufacturers.

This candidate will be responsible for the development, implementation, maintenance, and improvement of quality assurance processes. Throughout the implementation and maintenance process, this candidate should use data analysis to better understand quality reporting measures and improve processes.

Bachelor's degree in Software Engineering, Computer Science, Information Technology, or a related field

- Previous work experience as a QA Engineer, QA Tester, or relevant position in the IT department

- Knowledge of programming languages like JavaScript or JAVA

- knowledge of scripting and other related procedures like DOM structure

- Expertise in automation testing tools like Selenium or Protractor

- Understanding of testing protocols

- Know-how of different types of testing methods like white box and black box testing

- Familiarity with the software development process

- Good analytical and troubleshooting skills

- Attention to detail

- Ability to work collaboratively

- Good time management and organizational skills

Why work for Flowace?

• Opportunity to grow the product 100x as the product is of world-class standards
• Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
• Very healthy work environment and work-life balance
• Extremely collaborative and helpful team members to work with
• Employee engagement programs such as Fun Fridays, Wellness, and Community Building
• 5 days of hungry hustling and 2 days of absolute rejuvenation every week
• Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace

CTC Up to - 7 LPA

Thanks & regards,

Nandini Jain

Senior HR Executive - Flowace