Customer Support Executive

Responsibilities:

Use quantitative methods such as business simulations, data mining, modeling, and advanced statistical techniques to solve problems. The Data Scientist contributes by serving as a technical lead for analytics initiatives of low‑to‑medium complexity or business impact and supporting high‑profile, enterprise initiatives such as the Engineered Value Chain. 

In this role, you will act as an individual contributor on analytic teams, partnering on cross‑functional projects, and guiding technical delivery. You will also mentor procurement professionals on the technical approaches used to solve problems presented by business units, service organizations, dealers, or customers. 

Job duties/Responsibilities include but not limited to:

• Lead and deliver analytics initiatives by defining analytical approaches, building models, and translating insights into business actions for procurement and enterprise stakeholders. 
• Develop, train, validate, and monitor predictive models using a broad set of machine learning/statistical methods to support targeted business outcomes. 
• Design and implement ETL/data pipelines and integrate data sources to create safe, trusted datasets for reporting and analytics (including Snowflake and SQL-based workflows). 
• Build executive-ready dashboards and decision tools (e.g., Power BI) that enable data‑driven leadership decisions. 
• Apply data modelling best practices (conceptual, logical, physical models) and support integration/transformation patterns to analytics environments and warehouses. 
• Partner cross‑functionally (Procurement, Digital/IT, Finance, operations stakeholders) to deploy analytics solutions into production and ensure adoption. 
• Operate with strong data governance and operational rigor, including troubleshooting data issues, managing access/user needs, and supporting reliable analytics operations. 
• Use modern engineering practices (e.g., GitLab/DevOps toolchains) to improve repeatability, scalability, and maintainability of analytics solutions. 

Must Have Skills

• Strong AI/ML background across model development and validation, including methods such as time series, clustering, tree-based algorithms, generalized linear models, or neural networks.                           
• Strong SQL + Snowflake proficiency for ETL, transformation, and analytics-ready datasets. 
• Experience with cloud solutions, solution integration, IT operations, and data governance. 
• Proficiency in Python programming language.
• Proficiency in Prompt Engineering.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Experience with back-end technologies such as Django, Flask, or Node.js.
• Solid grasp of database technologies such as MySQL, PostgreSQL, or MongoDB.
• Creation of CI,CD Pipelines for ML algorithms, training, prediction pipelines
• Proficiency in Machine Learning Operations.
• Work with business, data scientists to ensure value realization, ROI on operationalization of models
• Strong understanding of statistical analysis and machine learning algorithms.
• Containerization, packaging of ML models
• Experience with data visualization tools such as Power BI.
• Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.
• Experience with Large Language Models (LLMs) and Natural Language Processing (NLP) technologies.

Good To Have Skills:

• Experience with cloud-first and agile methodologies.
• Strong understanding of statistical analysis and machine learning algorithms.
• Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity.

Required Skill:

• Degree in Computer Science, Business, Mathematics, Economics, Statistics, Engineering, or related field.  

Roles and Responsibilities:

1. Support Cybersecurity Assessments:

o Assist in conducting cybersecurity governance risk assessments for

applications.

o Help in the preparation and review of the Cybersecurity Governance

Assessment Questionnaire (CGAQ).

o Ensure all necessary information is collected and documented accurately.

o Provide guidance and support to ensure understanding and compliance with

cybersecurity requirements.

2. Issue and Exception Management:

o Track and follow up on issues and exceptions identified during assessments.

o Ensure timely closure of findings from assessments and audits.

o Document and report the status of issues and exceptions to relevant

stakeholders.

3. Documentation and Reporting:

o Assist in maintaining accurate records of assessments, issues, and exceptions.

o Maintain contact with with IT and Business to ensure customer satisfaction

• Identify and cultivate new business opportunities within the IT industry for B2B and C2C market.
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• Develop and maintain relationships with high corporate clients.
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• Analyze market trends, competitors, and potential clients to drive informed business development strategies for Staff Augmentation.
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• Collaborate with internal teams to develop tailored marketing solutions and proposals for clients in Staff Augmentation sector.
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• Lead client meetings, presentations, and negotiations, ensuring alignment with business objectives.
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• Track and report on business development activities, pipelines, and performance metrics.
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• Take ownership of the entire sales process from lead generation to deal closure, ensuring a seamless and efficient client experience.
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• Conduct thorough market research to identify potential business opportunities in Domestic and International markets.

Roles & Responsibilities

• The role will entail enabling new products & propositions liaising with clients, insurers and internal stakeholders to solve business problem(s) and ensure mutual growth.
• The role will entail building and manage relationships with the Insurance Companies.
• Establish relationships with business leaders and underwriters of all insurance companies.
• Be primarily responsible for getting the best quotations across insurers, handle negotiations around policy terms and price.
• Be accountable for end-to-end group insurance product delivery for our partners.
• Maintain and improve the UAT sign off TATs as aligned by the organization.
• Develop and deepen both existing and new insurer relationships to support the strategic vision of the organization.
• Own overall delivery of the product from functions across product, compliance, legal, tech, and other functions.
• Be accountable for the delivery of API integration of new products with partners ecosystem (Web service and API integration).

Requirements, Desired Skills and Experience

• 4 years of relevant experience with any Insurance Company
• 4 years of relevant experience in the Insurer Relations Team, Central Product Team,
• Placements Team, Distribution Planning, Partner Onboarding, Process Excellence vertical/teams
• Masters degree is a must
• Entrepreneurial mindset, networking, and relationship building are must-have competencies
• Ability to take initiative, be proactive and work independently as well as with team to drive results

• To perform requirement analysis and oversee the implementation of architectures of project scope
• To provide customized reusable solutions of project, program or operational scope
• To develop high-quality and detailed designs
• To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning
• Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Using coding standards and best practices to ensure quality deliverables

Responsibilities •Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution leadership is sought. •Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner. •Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client •Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives •Liaise directly with the client, including when required with the senior management •Convey progress on the account including presenting to the client periodically on achievements and growth. •Build case studies that can be used both with the client and within the organisation to demonstrate the effects of loyalty and working with the organization