
Job Description
Technical Support Engineer – Elastic Stack
ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
RESPONSIBILITIES
· Be the First point of contact for support queries
· Be responsible for solving customer queries and tickets in timely manner.
· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
· Log monitoring, event monitoring and resolving tickets in defined SLA.
· Apply updates and patches to keep the software up-to-date in line with organizational policies
· Provide support for installation and configuration.
· Monitor and identify areas of performance improvement
· Identify and write scripts for automating support tasks.
· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
· Hands-On experience and skills in Linux operating system
· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
· Hands-On experience of Linux operating system
· Experience in NoSQL or RDBMS technology is desirable
· Python/Node.js or relevant data processing programming experience is preferred.
· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
· Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
· 2 -4 years of experience in technical support role.
· At least 2+ years experience working across multi-cultural and geographically distributed teams
· Experience in trouble shooting, maintaining and supporting production setup
· Engineering or equivalent degree
· Ability to interact effectively with customers for problem resolution.
· Sense of urgency and ownership to get problems solved in timely manner
· Attention to details.
· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
Location: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA

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We are looking for a skilled AWS DevOps Developer with strong experience in AWS cloud infrastructure, CI/CD automation, containerization, and Infrastructure as Code. The ideal candidate should have hands-on experience building scalable and secure cloud environments.
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☁️ AWS Services
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- Jenkins (Pipelines, Shared Libraries)
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- Docker
- Kubernetes (EKS preferred)
- Helm
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- Terraform
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- Design and implement scalable AWS infrastructure
- Build and maintain CI/CD pipelines
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- AWS Certification (Solutions Architect / DevOps Engineer)
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- Talent Acquisition for MT to M10 grades and support hiring for M09 & above
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- Share approved Job Descriptions with consultants and invite resumes
- Screen resumes and conduct initial HR telephonic interviews
- Coordinate and schedule interviews; manage post-interview documentation
- Liaise with prospective candidates
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- Ensure completion of pre-joining formalities (medical tests, reference checks, offer letters, resignation follow-ups, etc.)
- Handle post-joining formalities (document verification, appointment letters, induction)
- Track mentor–mentee meetings and maintain related reports
🔹 Data Management
- Maintain and update associates’ personal files (hard & soft copies)
- Maintain HR documentation as per ISO norms
- Coordinate exit interviews with exiting associates
🔹 Exit Management
- Coordinate and conduct exit interviews with consultants at the job location
✅ What We’re Looking For
- 4+ years of relevant experience in Talent Acquisition & HR Operations
- Strong coordination, documentation, and communication skills
- Experience in manufacturing/industrial setup preferred
We are looking for an SEO Specialist with a minimum of 1 year experience to join our Digital Marketing Team.
We expect the candidate to be self-driven to find new initiatives for driving SEO growth of our clients.
Key Responsibilities & Expectations:
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c) Must possess strong English language proficiency, both written and spoken

Responsibilities
- Provide leadership in building and growing a Custom layout team from the ground up to support the global DRAM layout requirement;
- Provide leadership in developing Analog and custom layouts to meet schedules and milestones;
- Provide leadership in training the team’s technical skills and cultural healthiness.
- Effectively communicating with engineering teams across multiple countries to ensure the success of the layout project.
- Organize, prioritize, and manage logistics on tasks and resource allocations for multiple projects.
- Manage the performance and development of team members.
- Managing hiring and retention.
- As a critical member of the core DRAM leadership team in India, contributed to the overall success
Qualification/Requirements
- 5 + year experience in analog/custom layout in advanced CMOS process.
- Minimum 3+ years people management experience.
- Expertise in Cadence VLE/VXL and Mentor Graphic Calibre DRC/LVS is a must.
- Must have strong skills in layout and floor planning skills and manual routing.
- Strong ability to build, and continuously develop a premier analog/mixed-signal layout team
- Experienced in managing multiple Custom IC layout projects
- Highly motivated with passion, detail-oriented, systematic, and methodical approach in IC layout design.
- The ability to work and communicate effectively in a team and to be able to multi-task effectively in a fast-paced working environment.
- Excellent verbal and written communication skills required.
- Independent with strong analytical skills, creative thinking and self-motivation.
- Capable of working in a cross-functional, multi-site team environment in multiple time zones.
- Previous work experience in DRAM/NAND layout design is desirable however not mandatory.
Requirements:
- 2+ years of experience (4+ for Senior Data Engineer) with system/data integration, development or implementation of enterprise and/or cloud software Engineering degree in Computer Science, Engineering or related field.
- Extensive hands-on experience with data integration/EAI technologies (File, API, Queues, Streams), ETL Tools and building custom data pipelines.
- Demonstrated proficiency with Python, JavaScript and/or Java
- Familiarity with version control/SCM is a must (experience with git is a plus).
- Experience with relational and NoSQL databases (any vendor) Solid understanding of cloud computing concepts.
- Strong organisational and troubleshooting skills with attention to detail.
- Strong analytical ability, judgment and problem-solving techniques Interpersonal and communication skills with the ability to work effectively in a cross functional team.

- Design the architecture and their solutions
- Define user stories and implement them using agile methodology
- Engage and manage a team of software engineers; including task planning and code reviews
- Have technical ownership of the product
Must have:
- Fullstack experience (React, Node JS, VU, Python)
- Expert in web technology (SaaS)
- Know-how of cloud technology
- Broad experience with multi-platform development tools and toolkits
- Experience in release engineering and configuration management
- Comfort with both client-side and server-side development
- Passion for agile
- Knowledge of CICD pipeline
Bonus if you:
- Have experience working in the healthcare industry
- Are enthusiastic about all things brain science and/or mental well-being
- We are a company that highly values the ability to communicate well. We all take turns at the blog roster, so writing experience and/or enthusiasm is appreciated
- Our core values encourage empathy and innovation, you are gold if you share these
Specific responsibilities commensurate with experience and include:
- Ability to react quickly and effectively to identify and resolve issues that heavily impact CI/CD system (immediate mitigation of impact, long-term resolution including strategies for risk mitigation/monitoring/alert for proactive resolution of potential future occurrences)
- Design, develop, unit test, and implement build automation scripts including environment configuration validation processes
- Automate and improve development process by evaluation and introduction of new tools and scripts, and manage their life cycle and validation
- Determine branching strategy and maintain branches for various components, products, and product lines
- Come up with solutions to open-ended problems that focus on workflow improvements for the Software department
- Address issues with well-defined requirements efficiently; come up with short-term and long-term solutions and staged deployment strategies
- Self-driven-- takes action to move tickets from start to completion with minimal oversight
- Ability to communicate with and consider perspectives of stakeholders including but not limited to: IT, software development, verification
- Ability to break down a problem into smaller components and solve them in a logical, controlled, clearly explainable approach
- Lead the creation and maintenance of a pre-production environment as a testbed for build process improvements and changes before deployment to the production environment
- Gather metrics via direct input, data based on analysis of developer working habits analysis and pain points to assess current state and areas requiring further improvement
- Define chain of communication and immediate paths of action in the case of a build fault state
- Ability to work within constraints of the internal network without access to commercial cloud solutions
- Create metrics that define ‘efficiency’ and ‘reliability’ in measurable terms, and track them
- Perform static code and security analysis
- Design and execute unit tests and perform code coverage analysis
- Able to work in Agile development team environment
Key Requirement & Qualifications:
- Bachelor’s degree (or higher) in Electrical Engineering, Computer Engineering, Computer Science or equivalent
- 6+ years (minimum) experience handling Build, Release, and Deployment of software on Windows and/or Linux environments (on-premise)
- Experience with the development and deployment of CM processes and tools
- Build automation for .NET using TeamCity (Jenkins is an asset)
- Scripting languages: Windows batch scripting, Powershell, Ant/NAnt
- Source control systems usage, branching strategies, and workflow (Git preferred, Subversion)
- 6+ years of hands-on programming experience with C# and .NET (both Framework and Core)
- Troubleshooting and debugging-- what information to gather when there are issues with CI/CD system, and how to gather it (i.e., analyzing network communication? Windows crash dumps, java logs, etc.)
- 6+ years (minimum) in web/desktop application software development experience
- Excellent problem solving, critical and analytical thinking
- Strong team player who understands SDLC and QA methodologies
- A professional, results-oriented individual with a high degree of self-motivation
- Excellent written and verbal communication skills and the ability to coordinate work/activities with multiple software/IT teams
- Working with virtual machines and build management on virtual machines (VMware preferred).
- Managing configurations for multiple build environments
- OS administration and scripting experience (Windows is a must, Linux desired)
- Experience with test automation tools (NUnit, customer inhouse frameworks) and strategies is an asset
- Creation and maintenance of monitoring and alert systems (Zabbix)
- Familiarity with databases (SQL-based) - create, modify, optimize (via script)
- Data and metrics gathering, aggregation, and reporting
- Experience with work management and documentation tools: JIRA and Confluence
Preferred Skills:
- 12 to 15 years of experience in Product Development, Product Management and/or Project Management of Software Solutions in the Transportation / Railroad domain with preferred 4+ years on North American Railroads.Preference would be given to candidates with deep domain knowledge of North American Railroad.
- Hands-on experience in systems like Order/Waybill Management, Service Design, Rail Operations, Mechanical, Revenue Management, Intermodal, Locomotive management, Railroad freight management, process would be ideal.
- Partner with our functional and engineering teams to determine what can be delivered through balancing the need for new features, defects, and technical debt.
- Collaborate with Agile team members to effectively execute Scrum ceremonies through Sprint Planning, Retrospectives, and Daily Standups.
- Prioritize backlog in accordance with the understanding and validation of customer needs and associated outcomes.
- Experience and expertise in Agile methodologies (e.g., Scrum/Kanban/SaFe, etc.)
- Proficient in MPP, MS Office, with emphasis on Visio and MS Excel.
- Understanding of functional and data integration dependencies and issues.
- Should be able to handle team diligently.
- Familiarity with complex data and structures.
- Knowledge of physical and conceptual/logical data modelling concepts.
- A self-starter, can-do attitude i.e. what areas can I apply myself in and take ownership/responsibility and to be the go-to person in those areas.
- Flexibility needs to be comfortable and effective in various roles (wear different hats) as well as the ability to go broad and/or deep as needed.
- Must be comfortable with high levels of ambiguity and be willing to make reasoned decisions.
- A highly collaborative working style
- An ability to quickly absorb business processes and systems that implement those processes
- An ability to work with geographically distributed teams
- Ability to engage with diverse audience from business users to CXOs
- Proficient in presentations, written and verbal communication
- Ability to collaborate cross-functionally with individuals in a wide variety of disciplines and backgrounds and build strategic relationships.
- Excellent written and oral communication skills and the ability to interface with senior leadership.
- Travel – 30% to USA (*Only candidates with valid US B1 visa and available to travel onsite at a very short notice.
Qualifications
Any IT / Computers Graduate or Post Graduate








