Technical Support Engineer- Elastic Stack

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Job responsibilities:

. As Area Sales Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities:

. Approaching potential leads and close them within a stipulated time frame.

. Create exclusive distributors and business associates for the company towards business growth.

. Looking after the entire business growth of the exclusive distributor and business associates.

. Keep abreast with stock report, Inventory, Product order, Re-order etc.

. Perform other sales, marketing and promotion related activities as and when instructed by the company .

. Finding and developing new markets and company.

. Training personnel and helping team members in developing their skills.

Requirements:

.Bachelor’s degree in business, marketing or related field.

. 5-7 yrs of experience in sales, marketing or related field.

. Strong communication skills.

.Ability to manage complex projects and multi-tasks.

. Excellent organizational skills.

. Proficient in MS-Office and Outlook.

Hi,

We are looking for cloud solution professionals with the following skill sets;

Experience: 10+ years in cloud architecting

Location: Mumbai

Job Responsibilities:

• Analyze and understand customer business processes and workflows, define requirements and design appropriate solutions.
• Provide End 2 end cloud Solutioning along with secured infra
• Collaborate with vendors for the execution
• Well understanding on open source stack frameworks, AWS & Azure Cloud services
• Solutioning extending from green field to enterprise view
• Presentation skills with a high degree of comfort with both large and small audiences.
• High level of comfort communicating effectively across internal and external organizations
• Intermediate/advanced knowledge of the cloud services, market segments, customer base and industry verticals.
• Demonstrated experience leading or developing high quality, enterprise scale software products using a structured system development life cycle.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Certified Solutions Architect( AWS / Azure)
• Recommendations on security, cost, performance, reliability and operational efficiency to accelerate challenging, mission-critical projects
• Experience migrating or transforming customer solutions to the cloud

Primary Skills :

JAVA / J2EE; Spring, Spring Boot, Microservices,Angular JS, Instream data handling, Elastics search DB, Mango DB,DevOps tools- Jenkin, github,maven build, Hands on AWS & Azure cloud services,Mobile: Native and hybrid app hands on;Docker Containers , AKS,Big data and Hbase, Data Lake , service bus, AD

Secondary Skills :

• Extensive experience in Microservices, Rest Services, JPA, Automated unit testing through tools.
• Proven design skills and expertise is required.
• Good knowledge of current / emerging technologies and trends.
• Good analytical, grasping and problem solving skills. Excellent written and verbal communication skills. High levels of initiative and creativity.
• Good communication skills with all stake holders, good team player with ability to mentor juniors

• Proven track record in running full sales cycles and closing business deals.
• Hands-on experience in winning new accounts as well as generating business in existing customer bases.
• Accurate forecasting and pipeline management skills.
• Deep understanding of the HubSpot platform.
• Experience in selling HubSpot services or similar SaaS products (an advantage).
• Stellar communication and relationship-building skills.
• Enthusiastic, outgoing, and driven to create value for prospects.
• Strong sense in creating value for the prospects.
• 1-3 years experience in selling B2B SaaS products

• Design, build and deploy effective SSIS packages to validate, synthesize, transform customer data for integrated business planning and analytics
• Understand platform’s data model (table structures, linkages, optimal designs) for designing various planning use cases
• Review and analyse the data provided by customers along with its technical/functional intent and interdependencies
• Participate in the technical design, data requirements gathering and making recommendations on best practices, in case of inaccurate or missing data
• Design and automate the data loading and insights generation process with intelligent checks and balances for sustained value delivery
• Create and execute test plans,document issues and track progress at resolving issues.

Job Description: Magento Developer

We are looking to hire a skilled Magento Developer to build and maintain eCommerce websites for our clients. As a Magento Developer, you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

To ensure success as a Magento Developer, you should have excellent object-orientated programming knowledge, hold certifications for Java and Magento development, and be able to project manage. Ultimately, a high-level Magento Developer can build and maintain a user-friendly eCommerce platform that perfectly meets the needs of the client.

Magento Developer Responsibilities:

• Meeting with the design team to discuss the needs of the company.
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.
• Updating website features and security patches.

Magento Developer Requirements:

• Bachelor’s degree in Computer Science or related field.
• Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL.
• Experience with complete eCommerce lifecycle development.
• Understanding of modern UI/UX trends.
• Knowledge of Google Tag Manager, SEO, Google Analytics, PPC, and A/B Testing.
• Good working knowledge of Adobe Photoshop and Adobe Illustrator.
• Strong attention to detail.
• Ability to project-manage and work to strict deadlines.
• Ability to work in a team environment.

Hi there! Thanks for taking the time to check us out - we're flattered.

Reading the description below might take a few minutes, but we promise it is all worth it. :D

Let's start with

The Opportunity:

Apps10X is looking to hire an Android Developer who possesses a passion to build scalable apps, learning & growing quickly. Your work will directly impact the millions of lives as you will be working on one of our high growth products. We have over 100 Million users across all our products and we are growing exponentially.

Our ideal candidate has at least 2 to 3 years of experience in Android Development.

What we believe:

Our number one priority is company culture. our whole belief is that "your culture is your brand"

• All the team members are open to converse, helping and teach

• You will always be noticed for your better work and rewarded.

• Great work-life balance with the flexibility of you deciding your working hours.

• No bossy culture

• The relationship with the founder is more like a partnership & he is always open to listening to you and ready to go beyond the extra mile when you need him.
  
  

Feel free to reach out to any of our team members. They can share their first-hand experience :)

What You’ll Do:

• Develop cutting edge user experience
• Develop new features for our android products
• Write well designed, testable, efficient code
• Work on bug fixing, code optimisation and performance improvements
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Continuously discover, evaluate, and implement new technologies to maximise development efficiency

What We Need You To Have:

• Understanding of kotlin and coroutines.
• Knowledge of design patterns (MVVM & MVI)
• Understanding of dependency injection frameworks like Dagger HILT
• Understanding of RxJava, observable pattern
• Proficient in debugging and analysis skills using ADB
• Good knowledge of memory management, concurrency, and multi-threading
• Experience of working with Test Driven Development
• Experience and passion to build great user experiences
• Good knowledge of OOPS, data structure and algorithms
• B.E/B.Tech degree in Computer Science and/or relevant work experience.
• Previous work experience at a product-based company or startup would be a bonus

Work Location: Remote

Experience: 1 to 3 years

Desired Skills: Android, Kotlin, MVVM, Dagger HILT, Coroutines

Benefits :

• Health Insurance for yourself and your Parents- We know a healthy employee is a happy and productive employee. That’s why we offer a variety of health insurance options to meet your lifestyle. You’ll have access to the top providers and physicians available to you and your family.
• Unlimited leaves- No strict leave policies. It’s flexible but disciplined.
• Flexible work timings- You decide your work timing. Feel free to work on your productive time, Just that work gets done as per timeline.
• Challenging work- All our products targeted 100+ Million users. One gets to work on scale and experience solving challenging problems.
• Great team- Like-minded talented team to work with
• Career growth- Boost your career growth by 10X more learning and opportunities
• MacBook to work- You decide your machine, however, we prefer Apple Team outings and much more*

We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same.

Come work with us and find out where your career will take you at Apps10X!

We know that people are more than what’s on their CV. If this role highlights your experience and gets you excited – please apply