

Job Description
Technical Support Engineer – Elastic Stack
ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
RESPONSIBILITIES
· Be the First point of contact for support queries
· Be responsible for solving customer queries and tickets in timely manner.
· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
· Log monitoring, event monitoring and resolving tickets in defined SLA.
· Apply updates and patches to keep the software up-to-date in line with organizational policies
· Provide support for installation and configuration.
· Monitor and identify areas of performance improvement
· Identify and write scripts for automating support tasks.
· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
· Hands-On experience and skills in Linux operating system
· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
· Hands-On experience of Linux operating system
· Experience in NoSQL or RDBMS technology is desirable
· Python/Node.js or relevant data processing programming experience is preferred.
· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
· Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
· 2 -4 years of experience in technical support role.
· At least 2+ years experience working across multi-cultural and geographically distributed teams
· Experience in trouble shooting, maintaining and supporting production setup
· Engineering or equivalent degree
· Ability to interact effectively with customers for problem resolution.
· Sense of urgency and ownership to get problems solved in timely manner
· Attention to details.
· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
Location: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA

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Internship Opportunity at REDHILL SOFTEC
Position: Software Intern
Duration: 3 Months
Domains: Machine Learning or Full Stack Web Development
Working Hours: 10 AM - 6 PM
About REDHILL SOFTEC:
REDHILL SOFTEC is a dynamic and innovative tech company committed to fostering talent and driving technological advancements. We are excited to announce an exclusive internship opportunity for MCA students passionate about Machine Learning or Full Stack Web Development.
Internship Details:
Duration: The internship spans 3 months, offering a deep dive into either Machine Learning or Full Stack Web Development.
Domains:
Machine Learning: Work on cutting-edge ML projects, learning and applying various algorithms and data analysis techniques.
Full Stack Web Development: Gain hands-on experience in both front-end and back-end development, working with the latest web technologies.
Stipend: This is an unpaid internship designed to provide valuable industry experience and skill development.
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Hands-on Experience: Engage in real-world projects that enhance your technical skills and industry knowledge.
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Skill Development: Acquire practical skills in Machine Learning or Full Stack Web Development, making you industry-ready.
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MCA/BE/BCA students with a keen interest in Machine Learning or Full Stack Web Development.
Individuals looking to gain practical industry experience and enhance their technical skills.
Self-motivated learners eager to work on real-world projects and solve challenging problems.
How to Apply:
Interested candidates can apply by visiting our website and completing the registration process. Remember, spots are limited, and early applications are encouraged to secure your place in this enriching program.
Join REDHILL SOFTEC and take a significant step towards a successful career in technology!
REDHILL SOFTEC
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www.redhillsoftec.com
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