Fixed Shift time: 9 PM – 6 AM
7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar
Skills / Project Experience - required:
Skills / Project Experience - good to have knowledge on:
A support engineer represents Astra in front of all its customers. We're looking for a support engineer for a company that obsesses over quick turn-around-time and human support.
We deal with hacked websites and SOS situations. Often, a new customer talking to you is relying heavily on you to assure that all will be back to normal after a hack they've faced. What you as a support engineer do for them, represents our character and DNA.
The key highlights of the role include:
Desired Candidate Profile:
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.
SHIFT : US Shift