Application Support Engineer

Candidate should have minimum 6 years of client-facing experience.

Candidate should have experience in a SaaS Business Model or Health-tech domain.

Candidate should have worked on B2B model.

Candidate should have experience from SAAS or B2B companies.

Candidate must have minimum 2 years of experience in managing and leading teams.

Proven experience in Customer Success lifecycle management from pre-launch to renewal.

Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives

Candidate should have experience in cross-selling and up-selling.

Strong client relationship management and stakeholder engagemen

t skills

• Manage a portfolio of accounts and drive adoption, renewal, and expansion
• Monitor account health and take proactive steps to drive engagement
• Build meaningful relationships across multiple communication channels
• Be the voice of the customers and champion their interests internally.
• Work closely with the Product and Engineering teams to build what helps your customers.
• Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
• Conduct product onboarding, training sessions, and ongoing check-ins

Requirements:

• Undergraduate degree in any discipline
• 1–3 years of SaaS experience in a customer-facing role
• Fluent in written and spoken English
• Strong problem-solving skills and ability to work under pressure
• Smart, scrappy, and self-sufficient—able to figure things out
• High-energy, confident, humble, and receptive to feedback
• Adaptable and resilient in a fast-paced startup environment
• Growth-minded with a desire to learn and expand your skill set
• Motivated by impact and ownership

Why Optmyzr:

• A team that cultivates an environment of trust and understanding - for both customers and employees.

• Focus on high quality product development, efficiency, and building what will sell.

• Informal work environment, where people like to be mentors instead of managers.

• Very flexible and understanding team - with initiatives like “Select your own holiday list.

• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.

• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.

• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.

We have Training Internship program for COMPLETE IT FRESHERS who are looking for learning real time live projects in IT company

1) for mobile app development ( Android /IOS/ Flutter )

2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )

3) for frontend react .js

4) for backend ( php CodeIgniter / node.js / Java spring boot)

5) for SEO/SMM/Digital Marketing / Manual testing

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For more enquiry and detail discussion you may reach our HR Number

Company Name : Logical Soft Tech Pvt Ltd

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

• ·       3+ Yrs Solid knowledge of frontend development with a minimum of 2 years of work on ReactJS,/ React native 
• ·       Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• ·       Strong & thorough understanding of Reactjs and its core principles
• ·       Experience with popular Reactjs workflows such as Redux
• ·       Knowledge of isomorphic React is a plus
• ·       Familiarity with RESTful APIs
• ·       Familiarity with modern front-end build pipelines and tools
• ·       High coding standards - understanding of test coverage best practices & test pyramid concept
• ·       Familiar with Continuous Delivery approach
• ·       Experience with Distributed and Concurrent Systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures
• ·       Passion about technology and its relationship with product and user experience
• ·       Ability to work independently - identify problems, create plans and implement solutions to them

• Developing Hybrid Mobile Apps using IONIC 4 or 5 + ANGULAR + Typescript & CAPACITOR
• Independently compile and deploy apps - both on Android & Apple platforms
• With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
• Optimize for multi-device iPhone, iPad, Tablet & Smartphones
• Experience in HTML5, CSS3, & JavaScript
• Good understanding of REST APIs & JSON

• Be able to work in cross-functional teams
• Write high-quality code as per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in building, deploying, and maintenance of products and services
• Documenting product service progress, status, and manuals
• Participate in team meetings and planning & review sessions

• Looking for 0-30 Days and Immediate joiners
• Minimum total experience should be 7 Years
• Overall with 4+ years experience in HTML, CSS and JavaScript and OOJS
• 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
• In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
• Proficiency with browser based debugging.
• Understanding of progressive web apps.
• Experience with a testing framework (Jest/Mocha).
• Experience using Git

• Technical support and sales of our software products.
• Provides financial information to management by researching and analyzing accounting data; preparing reports.
• Prepares asset, liability, and capital account entries by compiling and analyzing account information.
• Documents financial transactions by entering account information.
• Recommends financial actions by analyzing accounting options.
• Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
• Substantiates financial transactions by auditing documents.
• Maintains accounting controls by preparing and recommending policies and procedures.
• Guides accounting clerical staff by coordinating activities and answering questions.
• Reconciles financial discrepancies by collecting and analyzing account information.
• Secures financial information by completing database backups.
• Maintains financial security by following internal controls.
• Prepares payments by verifying documentation, and requesting disbursements.
• Answers accounting procedure questions by researching and interpreting accounting policy and regulations.
• Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
• Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
• Maintains customer confidence and protects operations by keeping financial information confidential.
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  Qualification - B.Com  (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required. 

Experience - Fresher - 1year

Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India)

Mode of Interview-Telephonic and Webinar