Application Support Engineer

We at CLOUDSUFI are hiring for Workato AI Integration Consultants.

Location - Remote

Type - Contractual (6months and extendable)

Shift - 3pm-12am

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

• Proven 5+ years of hands-on experience in designing, developing, and deploying integrations using the Workato platform.

• Strong understanding of Integration Platform as a Service (iPaaS) concepts and enterprise application integration (EAI) patterns.

• Demonstrated experience with Workato's AI capabilities, including building solutions with AI by Workato, IDP, or Agentic AI.

• Proficiency in working with various APIs (REST, SOAP), webhooks, and different data formats (JSON, XML, CSV).

• Experience with scripting languages (e.g., Ruby, Python, JavaScript) for custom logic within Workato recipes is a plus.

• Solid understanding of database concepts and experience with SQL/NoSQL databases.

• Excellent problem-solving, analytical, and troubleshooting skills with keen attention to detail.

• Strong communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.

• Workato certifications (e.g., Automation Pro I, II, III, Integration Developer) are desirable.

• Experience with Agile/Scrum methodologies is a plus.

Preferred Skills (Nice to Have):

• Experience with other integration platforms (e.g., MuleSoft, Boomi, Zapier).

• Familiarity with cloud platforms (AWS, Azure, GCP).

• Knowledge of microservices architecture.

• Experience with version control systems (e.g., Git).

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Key Responsibilities:

• Client Acquisition: Identify and pursue new business opportunities in the residential sector.
• Sales Presentations & Proposals: Meet with potential clients to present our interior design services, create proposals, and close sales.
• Market Research: Stay up-to-date on industry trends and market conditions to identify new opportunities.
• Collaboration: Work closely with the design team to ensure that client expectations are clearly communicated and met.
• CRM Management: Maintain accurate records of client interactions and sales activities in the CRM system.
• Product Knowledge: Develop a deep understanding of our design offerings, materials, and services to effectively present solutions to clients.

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas / travel arrangements / appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations / proposals as assigned

Assist colleagues whenever necessary

Requirements and skills

Proven experience as an office administrator, office assistant or relevant role

Outstanding communication and interpersonal abilities

Excellent organizational and leadership skills

Familiarity with office management procedures and basic accounting principles

Excellent knowledge of MS Office and office

JD

Responsibilities:

• Design and development applications using C/C++/ VC++ (Windows /Linux), Embedded C
• Experience in UI development using C/C++/ VC++ related technologies (Eg: MFC, Xlib, Motif)
• Experience & knowledge in Software Development Life Cycle (SDLC)
• Technical communication with internal and external stake holders.
• Experience in design and development of software applications and frameworks.
• Experience in developing Windows /Linux based desktop applications using C++
• Good knowledge in Object-Oriented concepts
• Unit testing experience using CPP Unit, Google test or similar
• Excellent analytical, problem solving and debugging skills

Key Skills:

• Well versed in Git Repositories
• Good knowledge on Linux and Networking concepts

Personal Attributes

• Good team player
• Demonstrated leadership and personnel management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Highly self-motivated and directed.
• Keen attention to detail.

• Atleast 2 years experience in exclusive tech hiring, preferably for product startups.
• Expertise in leveraging the Internet, ATS/CRM applications and sites such as LinkedIn, Stackoverflow, Github to find candidates.
• You should be a pro at X-Ray searches and complicated Boolean search strings.
• Ability to devise innovative ways of sourcing candidates who are generally not available to most on the internet.

At Talenticate, you will get to partner with high growth Product Startups, as you use your recruiting skills to help them identify the right people for their team.

It’s not going to be easy – EASY doesn’t EXCITE us!

You will need to use your full understanding of: technologies, human psychology, and product startup culture to zero-in on just the right person for every mandate that you handle.
You will not be in the business of just “placing candidates”, your work would involve “networking and building relationships” with talented and smart people in the tech industry.

Responsibilities:

• Writing reusable, testable, and efficient code

• Design and implementation of low-latency, high-availability, and performant applications

• Integration of user-facing elements developed by front-end developers with server side logic

• Implementation of security and data protection

• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack)

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture

• Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Understanding of accessibility and security compliance (depending on the specific project)

• Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of fundamental design principles behind a scalable application

• Familiarity with event-driven programming in Python

• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills

• Basic knowledge of machine learning algorithm and libraries like keras, tensorflow, sklearn.