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Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
We're hiring for technology company, reinventing hotel operations by seamlessly combining operations with labor management and compliance at the property level and across multiple properties, all in a single SaaS solution. We incorporate the latest technology, including IoT and AI, to evolve hotels into smart properties, enabling hotel owners, managers, and management companies across the US to better connect, collaborate, and document across roles and teams, increasing efficiency, effectiveness, and visibility into what is happening at their properties.
The Opportunity
- We are looking for a seasoned full-stack engineer to build out and manage our entire web infrastructure. Minimum of three years’ recent experience with all of the skills listed below.
- Design and implementation of the overall web architecture.
- Implementation of “Pixel-perfect” screens from our approved user interface.
- Ensuring the entire stack is designed and built for speed and scalability.
- Design and construction of our REST API.
- Hands-on experience working with RDBMS and Document databases
- Exposure to graphql is an added advantage.
- Integrating our front-end UI with the API developed.
- Design and implementation of continuous integration and deployment.
- Delivering on-time with quality.
What we Require
- To convert our existing web application into a micro front-end architecture. The ideal candidate should have experience in AngularJS, ReactJS, MobX, and SCSS. Exposure to socket integration, mqtt integration would be a plus.
- Identify our existing web application’s different components and modules. Separate them into independent micro front-ends.
- Develop and maintain micro front-ends using AngularJS, ReactJS, MobX and SCSS
- Implement and configure Module Federation in Webpack 5 to share components between micro front-ends.
- Optimize micro front-ends for maximum speed and scalability.
Nice-to-have:
- Familiarity with cloud-based infrastructure (AWS)
- Familiarity with containerization (Docker)
- Upgraded an application from Webpack 4 to Webpack 5 for local development & production build
- Hands-on experience in converting JavaScript applications into Typescript
Job Description for Site Engineer
Oversee solar installation projects from planning to execution.
Ensure compliance with quality standards and project specifications.
Collaborate with cross-functional teams to optimize site operations.
Troubleshoot and resolve any site-related issues.
Monitor project progress and report on key performance metrics.
Qualifications:
Minimum of 2 years of experience in solar energy systems installation and maintenance.
Strong knowledge of solar technology, components, and project planning.
Familiarity with site engineering practices specific to solar energy solutions.
Relevant certifications in solar or renewable energy systems are advantageous.
Excellent teamwork and communication skills to ensure project success
Leading & Building content marketing strategy for Slurrp farm and specific marquee campaigns as a part of content marketing roadmap that includes Digital/ Performance/ Social & Editorial partnerships, CRM, PR & Publicity Ensuring all content is on-brand, consistent, in terms of style, quality & tone of voice across channels
Partner with the creative, studio, and external agency teams to build content assets needed for campaigns and season launches
Deep dive into consumption outcomes and marketing impact and continually experiment on marketing approaches and tactics to build organic traffic for the brand
Maintain, develop & execute master content calendar for the brand
What to bring
8-10 years of experience in In-house creative studio/ agency along with deep knowledge and experience in driving & managing digital content marketing
BA in literature (mandatory) & MA (preferred) or similar qualification
Consumer Tech/ FMCG / D2C experience is highly desirable
Should possess leadership skills to lead the content team to successful completion of its objectives
Strong attention to detail and ability to work with timelines
Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more.
Effective, consistent and reader friendly writing style.
Strong English writing skills and basic familiarity with internet and search engines.
Capable of writing an article on any subject, theme, blogs or website.
Ability to manage in a fast-paced and deadline-driven environment.
Concise, clear and confident communication.
Highly organized and self motivated to establish and achieve goals.
Create content that motivates, inspires, educates, informs, sells, and simply, provides information, across a wide variety of digital platforms.
Work closely with the digital marketing team to produce content that generates results
A content writer should clearly understand the objectives, target audience, and assure content is user-friendly and keyword/SEO Optimized.
Writing content as needed, including blogs, articles, web pages, etc.
The content should be informative and engaging and should enable visitors to get their information promptly and efficiently.
Create customer relationship scripts and drafts.
Managing Social media Accounts
Posting on Social Media accounts
Making suggestions for creative ad campaigns and templates.
Can track data and analyze the performance of social media campaigns.
We are seeking a highly motivated and technically proficient Software Engineer
to work with our product development team. Work in a fast moving and forward
thinking development environment that is constantly researching and rapidly
implementing the latest technologies.
Responsibilities:
Develop test driven, high quality Java based web applications according to
technical designs and user specifications
Follow and encourage software development best practices
Continually add to your knowledge of Search Engine Marketing (SEM)
principles and techniques
Follow and encourage Agile software development best practices and
evolve those practices with your team
Work closely with fellow developers and end users to rapidly produce
critical features
Mentor fellow developers and gain the skills to move you to the next level
of leadership
Evaluate new technologies and frameworks to implement into projects
Key Skills:
4+years experience in an Open Source development environment
B.Tech/B.E in Computer Engineering or equivalent
Must possess effective interpersonal and communication skills and ability
to work successfully in a team environment
Experience with SQL databases
MVC frameworks such as Spring MVC, Struts, or WebWork
Strong Linux/Unix operating system usage and command line familiarity
Familiarity with IDE tools such as Eclipse
Experience implementing and consuming SOAP or REST based web
services
Ruby, Groovy, Perl, or similar interpreted languages
JMS or other message-driven architectures
Practicing Test Driven Development
- Minimum of 2- 5 years of experience in Odoo Implementation & Development
- Specialized in ODOO.
- Programming Language: Python, BackboneJS, HTML5, BootstrapCSS
- Familiarity with some ORM (Object Relational Mapper) libraries
- Experience in Python web framework such as Django, Flask, etc.,
- Good Knowledge in any SQL database administration
- Understanding of the threading limitations of Python, and multi-process architecture.
- Experience in developing modular plugins for any open source enterprise business web applications.
- Knowledge in integrating third party applications using any API / web service is also preferred.
- Strong background in Object Oriented Programming
- Hands-on experience in PostgreSQL.
- Should have Technical and Functional knowledge in ODOO
- Knowledge in HTML 5, CSS and JS is must.
- Experience in Odoo Commerce & Website platform added as plus
Responsibilities and Duties
- Experience in Python programming and Odoo/Open ERP project.
- Experience in developing new Odoo modules and applications using Python
- Sound knowledge of coding, unit testing, server deployment and troubleshooting.
- Follow the agile methodology to deliver the quality module.
- Follow the code standards on both python and odoo.
- Understand the business process and be able to provide the solution / recommendation
If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!
We are offering superb career growth opportunities and benefits.
Requirement
• Candidate must have done 6-month training in MEAN/MERN profile
• Strong analytical and problem-solving skills
• Candidate must have in-depth knowledge of Node js/ React js, Mongo DB, MySQL, and Express js.
• knowledge of Creating secure RESTful-based web services.
• Identify bottlenecks and bugs and devise solutions to these problems
Responsibilities
• Write “clean”, well-designed code
• Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
Qualification
• MCA, B.Tech / B.Sc /M.Sc in Computer Science, Engineering or a related subject
Interested candidates can apply here with their resumes.
Regards
Jaspreet Kaur
Job Types: Full-time, Contract
We are looking for an experienced and talented UI designer to design and shape unique, user-centric products and experiences. The ideal candidate will have experience working in agile teams, with developers, UX designers and copywriters. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction.
Responsibilities
Be a great team player, experienced in working with agile teams. Ability to collaborate closely with developers, copywriters and UX designers.
Create, improve and use wireframes, prototypes, style guides, user flows, and effectively communicate your interaction ideas using any of these methods.
Present and defend your design decisions. All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
Continually keep yourself and your design team updated with the latest changes in your industry’s standards.
Able to create videos / 3D animations with after pro effects
Three or more years of experience and proven track record.
Strong portfolio to be presented and defended during interview.
Hands-on experience creating wireframes, prototypes, storyboards, user flows, etc.
Experience using tools such as Photoshop, Sketch, Illustrator, InVision, UXPin, Quartz.
Understanding of basic front-end languages: HTML5, CSS3 Javascript.
Creative ideas with problem solving mindset.
Experience working in an agile/scrum development process.
Be open to receiving objective criticism and improving upon it.
Need to use behavioral science, Gamification, virality, human-centered design methodologies and entertainment-based techniques to motivate people to take action.
◆ BEHAVIOR DESIGN – applying behavior science and psychology to program and digital/app design, UX, message framing, gamification and behavioral economics-based "nudges" that influence behaviors
◆ PERSUASIVE COMMUNICATIONS – devising copy that leads to action for marketing materials, brand names, websites, apps, video scripts and more
◆ TRANSMEDIA STORYTELLING – working across media with a research-proven approach to craft stories, comics and educational games about your issue that lead to behavior change
◆ STRATEGY DEVELOPMENT – clarifying goals and objectives, segmenting the audience and their needs, specifying the marketing mix, crafting program design, branding and messaging
◆ FORMATIVE RESEARCH – understanding your priority audiences and the competitive environment in which the program will be carried out, through methods like surveys, interviews, focus groups, social media analysis and ethnography
◆ EVALUATION – designing an evaluation plan, setting up metrics and tracking mechanisms, conducting research, and providing results and recommendations in action-focused reports










