Project Manager (Tech Support Manager)

Job Description: Lead Generation Executive

Location – Unchapul Haldwani

Company Profile:

Fargate Solutions Pvt. Ltd. is a professional HR consulting firm specializing in statutory compliances, workforce solutions, and regulatory support. We partner with organizations to ensure smooth operations, legal adherence, and efficient workforce management while aligning with evolving labour laws and government frameworks.

Job Summary

We are looking for a motivated, confident, and proactive Lead Generation Executive to support our sales and marketing team through soft calling, soft mailing, and lead engagement activities.

Key Responsibilities:

• Conduct soft calling to share information with potential and existing clients

• Draft and send professional soft emails for client communication • Research, identify, and engage potential leads

• Share company and service-related information clearly and politely

• Maintain and update client data in Excel sheets

• Follow up with leads and schedule appointments or interactions when required

• Coordinate with the sales & marketing team for smooth communication flow

• Ensure clear, professional, and customer-friendly interaction at all times

Requirements:

• Graduate in any discipline (Business/Marketing preferred)

• Good verbal and written communication skills

• Basic knowledge of email etiquette, MS Office, and computer operations

• Confident, polite, and positive attitude

• Strong organizational and time-management skills

• Willingness to learn and grow in a professional environment Benefits:

• Hands-on experience in corporate communication and lead engagement

• Exposure to client handling and sales support activities

• Internship certificate upon successful completion

• Opportunity for full-time conversion based on performance

Responsibilities:

• Contact potential customers via telephone to promote products or services.
• Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
• Understand customer needs and requirements to recommend the most suitable products or services.
• Provide accurate information about product features, pricing, and after-sales services.
• Keep detailed records of calls and customer interactions, including recording sales and lead information.
• Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
• Meet or exceed sales targets and performance goals on a weekly and monthly basis.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.
• Collaborate with the sales team to identify opportunities for cross-selling or upselling products.
• Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
• Maintain confidentiality of customer information and adhere to company policies and procedures.
• Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Proven experience as a telecaller or similar sales/customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to effectively engage customers and build rapport over the phone.
• Strong persuasive and negotiation skills.
• Good listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work in shifts and adapt to changing priorities.
• Positive attitude and willingness to learn and grow in a dynamic environment.

• Building components for the companys advanced health-tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively

Our client belongs to a reputed 125-year-old group of businesses in multiple locations with a turnover of $4 billion. It is one of the fastest growing brands in the packaged food category committed to adhering to the highest health and safety standards.

It has a diversified range of products in various categories like dairy and snacks. It is also a supplier to the leading institutional buyers like Mother Dairy, Walmart, Grofers, Spencers, Amazon and Big Basket.

The group has earned the recognition of "A Great Place to Work at" and the “Best Employer” tag as well.

• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results
• Driving the sales performance of all the 3rd party e-commerce platforms & market places
• Overseeing or directly managing digital marketing channels across PPC, SEO, display, affiliates and email marketing and social media
• Managing all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
• Working with developers to improve website performance and overseeing website uploads and landing pages development
• Analysing various data in order to deliver data driven strategies in order to deliver top performance and achieve predesigned KPIs
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfilment

Desired Candidate Profile

• A degree in Marketing, Business Administration
• Prior experience in a similar role for at least 4 years in performance marketing in consumer products
• A solid understanding of e-commerce frameworks
• A self-starter mentality with the ability to manage multiple projects in a fast-paced working environment
• A high level of attention to detail including proven ability to manage multiple, competing priorities simultaneously
• Excellent communication skills