Project Manager (Tech Support Manager)

Location : Mumbai

Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

• Zero to 2 years experience in Linux Operating System.
• Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.

What are you required to do ? (Your Responsibilities) :

• Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
• Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
• Proactively monitoring system performance and capacity planning.
• Providing technical support to customers for Applications, Operating systems, and networking.
• Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Fault finding, analysis and logging information for reporting of performance exceptions.
• Maintain best practices on managing systems and services across all environments.

Skills & Qualification Required (Add Value) :

• Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• You should possess excellent communication skills .
• Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.

IT Infrastructure Project Manager / Project Coordinator

Location: Bangalore / Hyderabad

Work Mode: Hybrid

Experience: 5+ Years

Job Summary

We are looking for an experienced IT Infrastructure Project Manager / Project Coordinator with strong experience in infrastructure project coordination, Cisco Routing & Switching, ATM site builds and decommissions, ISP vendor coordination, vendor management, and procurement activities.

Roles & Responsibilities

• Coordinate and manage IT infrastructure projects from planning through execution and closure.
• Coordinate Cisco Routing & Switching infrastructure activities and network deployment projects.
• Manage ATM site build, rollout, migration and decommissioning activities.
• Coordinate with ISP vendors for connectivity provisioning, installation, troubleshooting and service-related activities.
• Manage third-party vendors, including scheduling, deliverables, escalations and performance tracking.
• Handle vendor management and procurement activities, including quotations, purchase requests, purchase orders and delivery coordination.
• Track project schedules, milestones, dependencies, risks, issues and action items.
• Coordinate with Network, Infrastructure, Security, Application, Facilities and external vendor teams.
• Conduct project/status meetings and maintain project documentation and progress reports.
• Manage change, incident and escalation activities related to infrastructure projects.
• Ensure project activities are completed within agreed timelines and operational requirements.
• Support site readiness, hardware/network deployment and infrastructure commissioning activities.
• Maintain project trackers, reports and documentation for stakeholder visibility.

Required Skills

• 5+ years of experience in IT Infrastructure Project Management / Project Coordination.
• Strong understanding of IT infrastructure and network projects.
• Hands-on knowledge of Cisco Routing & Switching.
• Experience in ATM site builds and decommissioning.
• Strong experience coordinating with ISP vendors.
• Vendor management and procurement experience.
• Good understanding of project planning, scheduling, tracking and reporting.
• Experience in stakeholder coordination and vendor communication.
• Good knowledge of Incident, Change and Problem Management processes.
• Strong communication, coordination and negotiation skills.
• Ability to manage multiple infrastructure activities/projects simultaneously.

Preferred

• Experience working in banking / financial services or ATM infrastructure projects.
• Knowledge of ITIL processes and infrastructure operations.
• Experience with project management tools such as JIRA, ServiceNow, MS Project or Excel.