Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cognicept
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Domain: Ecommerce
ENGINEERING @MYNTRA
Myntra’s Engineering team builds the technology platform that powers our customer’s
shopping experience and enables the smooth flow of products from suppliers to our
customer’s doorsteps. We work on areas such as building massive-scale mobile and
web-applications, engaging user-interfaces, big-data analytics, mobile apps, content
systems, catalogue systems, search systems, supply chain systems, imaging and
visualization systems for products etc. We are a small technology team where each
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and serve hundreds of millions of Indians! You will have the opportunity to be part of a
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eCommerce platform.
YOUR RESPONSIBILITIES
1. Technical Guidance: You will provide technical leadership to a team of excellent software
engineers; this requires that you have the technical depth to make complex design decisions
and the hands-on ability to lead by example
2. Execution and Delivery: You will be expected to instill and follow good software development
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prompt, clear and actionable feedback about performance
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● Total of 5+ years’ experience building cutting edge products. Deep experience in
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● Strong problem solving skills, data structures and algorithms
● Experience with distributed systems handling large amount of data
● Experience in very large scale applications.
● Strong problem solving skills, data structures and algorithms.
● Experience with distributed systems handling large amounts of data.
● Excellent coding skills in Java/J2EE.
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● Excellent coding skills in NODE JS & PHP (Laravel)
● Very good understanding of Web Technologies
● Good understanding and experience with using open source technologies and building
complex products
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etc.), caches
● (redis, memcache), messaging frameworks (Rabbit MQ, AWS SQS)
QUALIFICATIONS
B Tech/BE in Computer Science or equivalent or higher from a reputed institution.
REQUIREMENTS
1. Technical depth
You have the strong technical competence required to gain credibility. Ability to architect, design
and code yourself. Technical experience in building and operating web-based applications.
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database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons
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Focus on delivering products in a timely manner with high quality. Familiarity with multiple
software development practices and tools, and the proven ability to adapt, champion and
institute good practices and tools
3. You must have a degree in Computer Science or related field. Strong understanding of
object-oriented programming, concurrency and fundamentals of computer-science
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enhancing existing platform infrastructure, reviewing major architectural decisions, planning and
executing deployments with minimal system downtimes is part of the everyday job. For an individual with
a hunger to solve problems and who thrives on challenges, passionate about leading teams, the
opportunities @Myntra are practically limitless.
YOUR TEAM
You’ll be a part of the team who’s passionate about scaling & delivering omnichannel initiatives @Myntra.
The primary products that you’ll be working on will be Myntra’s entire Omnichannel Suite. This consists of
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- To stay abreast with customer needs, market trends and competitors.
- To maintain clear and complete sales reports for management review.
- To build strong relationships with customers for business growth.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon