Cutshort logo
Cognicept logo
Technical Support Operator - Robot
Technical Support Operator - Robot
Cognicept's logo

Technical Support Operator - Robot

Abhinandan Karki's profile picture
Posted by Abhinandan Karki
0 - 5 yrs
₹1L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Technical support
Customer Support
Customer Service
Job Description:
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.

Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.

Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Cognicept

Founded :
2018
Type :
Services
Size :
20-100
Stage :
Raised funding

About

We step in when robots get confused. We provide Human-in-the-loop (HITL) error handling with our telerobotic networking technology and human remote operators. Our solution makes unpredictable applications reliable and enables use cases that were previously possible.
Read more

Company video

Cognicept's video section
Cognicept's video section

Connect with the team

Profile picture
Abhinandan Karki

Company social profiles

angel

Similar jobs

Enalo Technologies Private Ltd.
Hyderabad
1 - 3 yrs
₹6L - ₹12L / yr
Product Management
Product Lifecycle Management (PLM)
Product development
Product Strategy
Project implementation
+16 more

What will you be doing at Enalo?

  • Understand the problem statement and derive potential product solutions.
  • Conduct market research, competitor analysis and user research.
  • Collaborate with multiple teams to take the product forward.
  • Participate in product strategy, build a roadmap and execute to bring products to life.
  • Manage product requirement definition and feature identification for future initiatives, including documentation of prioritized feature sets and use cases.
  • Lead the development and QA teams at the appropriate times to realise the goals of the product.
  • Own scrum and all the related activities like sprint planning, and release.
  • Create user stories and use cases for product features.
  • Look for roadblocks and mitigate risks.
  • Organize daily stand-ups, brainstorming and review sessions.
  • Maintain backlogs and prioritize them effectively.
  • Experience the product as an end-user and identify gaps to make the product better. And ensure users can see the value of the product!
  • Craft product presentations and do demos.
  • Define product metrics and speak through data.
  • Be a driving force in assembling the resources necessary to ship high-impact products and features, and facilitate communication throughout the development process.
  • Work with the release process and support teams to ensure that the product is released successfully and any issues in production are resolved quickly.
  • Measure and analyse the success of a product or feature using internal tools as well as tools like Google Analytics
  • Efficiently manage agile development of the product.
  • Contribute to the product's 'Go To Market' Strategy.


Skills required :

  • Strong familiarity with product development, user flows and UI experience.
  • Proven ability to successfully manage all phases of the product development lifecycle.
  • Expertise with web/mobile analytic tools.
  • Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
  • Strong understanding of agile management (Scrum).
  • Ability to break the ground through research and data analysis.
  • Good collaboration, design thinking and presentation skills.
  • Affinity to marketing.
  • Preferred experience in product development as an engineer
  • Preferred experience in a product company
  • Experience in building or working with an early-stage tech product startup would be a plus.
  • Excellent organizational, statistical, strategic thinking, problem-solving, analytical, written and oral presentation and communication skills.
  • Experience in B2B SaaS/Payments will be added advantage.
Read more
Fathershops
at Fathershops
6 candid answers
Shivam Nagarkoti
Posted by Shivam Nagarkoti
Dehradun
3 - 12 yrs
₹3L - ₹12L / yr
skill iconNextJs (Next.js)
skill iconPHP
skill iconLaravel
skill iconAmazon Web Services (AWS)
Bitbucket
+4 more

We are actively seeking a passionate Developer to lead the design, development, and implementation of cutting-edge software solutions. The ideal candidate will excel in crafting high-quality, innovative, and fully functional software while adhering to coding standards and technical design principles. As a Developer, you will be a key player in our development team, actively contributing to the creation of clean and efficient code.

Job Requirements:

  • Proficiency in HTML/CSS, Javascript, Tailwind/ANTD
  • Solid experience with Next.js
  • Solid Knowledge of redux/redux form/saga
  • Additional experience with React Native/JS is a significant plus
  • PHP is must

Additional Skills (a plus):

  • Docker, Kubernetes (KS8)
  • AWS knowledge

Database & Caching:

  • Strong understanding of MySQL, including SQL queries and eager loading

Version Control & Project Management:

  • Proficiency in Bitbucket
  • Familiarity with Jira

Responsibilities:As a Developer, you will be responsible for the following:

  • Strict adherence to and suggestions for coding standards
  • Staying updated on the latest industry trends, tools, and technological advancements
  • Active participation in all phases of the development lifecycle
  • Conceptualizing, developing, testing, and deploying software applications and features
  • Crafting clean, concise, and efficient code
  • Managing code documentation and version control
  • Operating in an agile environment, consistently delivering software on a predefined schedule
  • Efficiently troubleshooting and debugging software
  • Participating in an on-call rotation to promptly address production issues


Read more
Amazech Systems pvt Ltd
Priyanga Eswaramoorthy
Posted by Priyanga Eswaramoorthy
Remote only
5 - 9 yrs
₹2L - ₹12L / yr
Azure Data factory, SQL, Python
Data Warehouse (DWH)
Informatica
ETL
Azure data factory, Azure data lake, python, SQL

Location: Bangalore / Pune (Remote)

Employment type:  Full time

Permanent website: www.amazech.com  

 

 Qualifications:   

 

               B.E./B.Tech/M.E./M.Tech in Computer Science, Information Technology, Electrical or Electronic with good academic background.   

 

 

Experience and Required Skill Sets:  

 

·        Minimum 5 years of hands on experience with Azure Data Lake, Azure Data Factory, SQL Data Warehouse,Azure Blob, Azure Storage Explorer 

·        Experience in Data warehouse/analytical systems using Azure Synapse. 

·        Proficient in creating Azure Data Factory pipelines for ETL processing; copy activity, custom Azure development etc. 

·        Knowledge of Azure Data Catalog, Event Grid, Service Bus, SQL, Purview and Synapse 

·        Good technical knowledge in Microsoft SQL Server BI Suite (ETL, Reporting, Analytics, Dashboards) using SSIS, SSAS, SSRS, Power BI 

·        Design and develop batch and real-time streaming of data loads to data warehouse systems 

 

  Other Requirements: 

·        A Bachelor's or Master's degree (Engineering or computer related degree preferred) 

·        Strong understanding of Software Development Life Cycles including Agile/Scrum  

  Responsibilities:   

·        Ability to create complex, enterprise-transforming applications that meet and exceed client expectations.   

·        Responsible for bottom line. Strong project management abilities. Ability to encourage team to stick to timelines.  

·        Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK


Read more
The Dezine
Virag Gandhi
Posted by Virag Gandhi
Ahmedabad
1 - 5 yrs
₹3L - ₹4L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
skill iconJavascript
+1 more

We are searching for a Laravel developer to build web applications for our clients. In this role, you will design and create projects using Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.


Responsibilities-

  1. Discussing project aims with the client and development team.
  2. Designing and building web applications using Laravel.
  3. Troubleshooting issues in the implementation and debug builds.
  4. Working with front-end and back-end developers on projects.
  5. Testing functionality for users and the backend.


Requirements-

  • Experience working with PHP, performing unit testing, and managing APIs such as REST.
  • A solid understanding of application design using Laravel.
  • Knowledge of database design and querying using SQL.
  • Proficiency in HTML and JavaScript.


Additional information-


Job type- Full time- in office

Minimum experience- 1 year

 

Read more
Pune, Hyderabad
3 - 8 yrs
₹5L - ₹15L / yr
skill iconMachine Learning (ML)
Artificial Intelligence (AI)
Software Development
Program Management
Product Marketing
+3 more
  • NLU, Text, Speech, Image Processing
  • Excited about Machine Learning and AI
  • Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
  • Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
  • Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
  • Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
  • Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
  • Partner with Engineering to provide the infrastructure and services required to enable innovation
  • Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
  • Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
  • Fully understand our customer's service needs and ensure we meet these needs

Preferred Qualifications

  • NLU, Text, Speech, Image Processing
  • Excited about Machine Learning and AI
  • Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
  • Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
  • Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
  • Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
  • Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
  • Partner with Engineering to provide the infrastructure and services required to enable innovation
  • Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
  • Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
  • Fully understand our customer's service needs and ensure we meet these needs
  • No matter your role in our team, you will find yourself in an exciting and challenging environment where every person is empowered to show initiative, be outspoken, and be proactive and not reactive. Oracle is dedicated to the continual growth and development of its staff, striving constantly to strengthen our expertise as well as develop new skills. Our team is spread all around the world in four continents - we provide a full range of opportunities and challenges to apply your kills and grow your career in this new and exciting arena.
Read more
Emproto Technologies Private Limited
at Emproto Technologies Private Limited
1 video
5 recruiters
Ram Saravana
Posted by Ram Saravana
Remote, Bengaluru (Bangalore)
8 - 18 yrs
₹8L - ₹18L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
4+ Years of experience in Java/J2EE applications.

- Excellent programming in Core Java, Multi-threading.

- Java technologies: Core Java, Java EE/J2EE, JPA/Hibernate, Spring

- Should have good understanding on design patterns.

- Should have minimum 1 yr exp in spring boot / Microservices / Amazon Web Services.

- Should have experience developing RESTful services along with Spring and Hibernate

- Good exposure & experience in Product development.

- Ability to collaborate with Architects on development and design.

- Up to date with technology trends and be able to set direction for other developers.

- Ability to evaluate and build POCs, make recommendations around Java, DevOPs, Mobility and Cloud related technologies.

Technical Skills :

- Microservices, Spring Boot, HIbernate, REST

- Redis, MongoDB, MySQL

- DevOps - CI/CD, Ansible/Docker/Kubernetes.

- Cloud - AWS/Google
Read more
Screen Root Technologies Pvt Ltd
Uanna Araujo
Posted by Uanna Araujo
Goa, Bengaluru (Bangalore)
6 - 10 yrs
₹5L - ₹18L / yr
User Experience (UX) Design

Role in: Senior UX Design  

Work Location: Goa  

Engagement: Full Time

Company : https://screenroot.com/">Screenroot  

 

Role & Responsibilities

  • Should be capable of creating the full stack of UX deliverables, from personas & storyboards to information architecture, define flows & journeys and wireframes.
  • Using any means necessary to develop high and low fidelity prototypes to make the design case internally and externally to customers.
  • Analyze data and devise strong companion visualizations and interaction design.
  • Achieve consensus and communicate design requirements.
  • Develop alternative approaches to meeting product requirements, using judgment to suggest optimal solutions to design problems that balance customer need, business constraints, and technological realities.
  • Take responsibility for creating the wireframes of key customer experiences and projects, concentrating on end-to-end scenarios and key user tasks.
  • The individual should be comfortable working with senior members of the management team and clients in interactive design sessions.
  • Mentor talented junior members of your team to become well-rounded design professionals.


Experience:

  • Ideally a design degree preferred in UX design or cognitive science/human factors.
  • 6+ years of UX design experience is preferred.
  • An outstanding Portfolio is a must. Portfolio should showcase a good mix of web, mobile apps and Enterprise Platforms.
  • Capable of defining and implementing design systems; demonstrate experience with industry/platform standards.
  • Prior experience in conceptual development and creative interactive prototypes.
  • Excellent strategic problem-solving skills in the field of design.
  • Demonstrated ability to successfully manage several projects simultaneously.
  • Demonstrated ability to analyze an application and transform the design to make it simple and easy to use.
  • Ability to gather and synthesize information quickly and efficiently.
  • Able to successfully negotiate a range of projects, from vague to well-defined, simple to complex, implementation to innovation.
  • Needs to have a very good understanding of emotional design principles.
  • Effective communicator, presenter, and negotiator.
  • Experience with major design tools including Figma, Adobe XD, Whimsical and Invision etc.
Read more
Sopra Steria
Sopra Steria
Agency job
via Mount Talent Consulting by Himani Jain
Chennai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 8 yrs
₹2L - ₹12L / yr
PySpark
Data engineering
Big Data
Hadoop
Spark
+1 more
Good hands-on experience on Spark and Scala.
Should have experience in Big Data, Hadoop.
Currently providing WFH.
immediate joiner or 30 days
Read more
SpiderG - Gladiris Technologies Pvt.Ltd.
Harshada Narvekar
Posted by Harshada Narvekar
Remote, Pune, Mumbai, NCR (Delhi | Gurgaon | Noida)
0 - 1 yrs
₹1L - ₹1L / yr
Sales
Field Sales
Communication Skills
Business Development
Selected intern's day-to-day responsibilities include: 1. Meet CEO’s / Top Management of small businesses in your city / region assigned to you. (Meetings will be scheduled for you by our telesales team) 2. Give a detailed demonstration of the product. (You will receive a one-week training on the product before you start sales) 3. Ask the business owners / management to allot a point of contact with whom the central operations team can co-ordinate for data collection and other tasks 4. Co-ordinate closely with the operations and telesales team with updates on the meeting and new meetings scheduled
Read more
its a bpo agency
its a bpo agency
Agency job
via PITCS by Sitara D
Remote, Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Customer Service
Customer Support
MS-Excel

Company : BPO

Position: voice process
Location: Kalyan Nagar HRBR layout _ Bangalore

Hindi and English Mandtaory 
Experience 6 months + 
Freshers 

Good at communication




Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos