Network support engineer

Job Title: Head of Human Resources

Location: [Specify Location]

CTC: ₹60–70 Lakhs per annum

Reporting To: CEO / Managing Director

Role Overview

The Head of Human Resources will lead the organization’s HR strategy, driving talent acquisition, performance management, leadership development, employee engagement, and compliance. This role requires a strategic HR leader with strong business acumen and the ability to align people initiatives with organizational goals.

Key Responsibilities

Strategic HR Leadership

Develop and implement HR strategies aligned with business objectives.

Partner with leadership to support organizational growth and transformation.

Drive workforce planning and succession management.

Talent Acquisition & Employer Branding

Oversee recruitment for leadership and critical roles.

Strengthen employer branding and talent pipelines.

Performance & Talent Management

Design and manage performance management systems.

Lead leadership development and high-potential programs.

Drive learning and development initiatives.

Compensation & Benefits

Design competitive compensation structures and incentive plans.

Ensure internal equity and market alignment.

Employee Engagement & Culture

Promote a high-performance, inclusive work culture.

Lead employee engagement, retention, and wellness programs.

HR Operations & Compliance

Ensure compliance with labor laws and statutory requirements.

Oversee HR policies, audits, and governance frameworks.

Change Management

Lead HR initiatives during organizational change, M&A, or expansion.

Required Qualifications

MBA / PGDM in HR or equivalent.

15–20+ years of progressive HR leadership experience.

Prior experience as Head of HR / HR Director in a mid-to-large organization.

Strong knowledge of Indian labor laws and HR best practices.

Proven experience in strategic HR transformation.

Key Skills & Competencies

Strategic thinking & business partnering

Leadership & stakeholder management

Talent management & succession planning

Compensation strategy

Change management

Look for someone who has worked on Manufacturing Industry,stability,5 working days.

Position: Content/ Creative Writer

Location: Nigdi, Pune- Onsite 

We are looking for a passionate Content Writer with a flair for creativity and storytelling. This role goes beyond routine blogs and articles, we want someone who can bring ideas to life, craft compelling narratives, and create content that resonates with diverse audiences. To be successful as a content writer, you should keep abreast of the latest SEO techniques.

Job Responsibilities:

• Developing content for blogs, articles, product descriptions, social media, and the company website.
• Editing, polishing content for existing success stories and technological adventures to improve readability.
• Designing marketing strategies in developing content for advertising campaigns on social media. (Facebook, LinkedIn, etc)
• Proofreading content for errors and inconsistencies.
• Conducting keyword research and using SEO best practices to increase traffic to the company website.
• Creating compelling headlines and body copy that will capture the attention of the target audience.
• Identifying customers’ needs and recommending new content to address gaps in the company's current content.
• The candidate should have a good sense of design and visualization while curating content.

Requirements:

• Bachelor's degree in communications, marketing, English, journalism, or related field.
• Proven content writing, blog writing or copy writing experience.
• A portfolio of published articles/blogs.
• Proficient in LinkedIn articles, posts.
• Excellent writing and editing skills.
• Should have experience in creative writing and story telling.                                                                                                                                                            

About company- Mechsoft Digital Technologies Pvt. Ltd. Founded & headed by IIT Bombay graduate. Product development company with 20+own products. International clientele with fortune 500 companies as clients. Enterprise products implemented across 25 countries 35K+ users. The Mechsoft Rule Engine product was selected among 50 top innovations with its own Scripting Language, own compiler and Interpreter.

Visit the company's website link to know more - https://mechsoftgroup.com/

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background

Duties & Responsibilities:

• Design and build advanced applications for the Android platform.

• Collaborate with cross-functional teams to define, design, and ship new features

• Work with outside data sources and APIs

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Work on bug fixing and improving application performance

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Strong knowledge of Android SDK.

• Proficient in different versions of Android, and know how to deal with different screen sizes.

• Strong technical expertise on Android device platforms.

• Good exposure to custom UI development.

• Candidate should be responsible for Design applications around natural user interfaces.

• Familiarity with Restful APIs to connect Android applications to back-end services.

• Strong knowledge of Android UI design principles, patterns, and best practices.

• Ability to understand business and technical requirements.

• Familiarity with cloud message APIs and push notifications.

• Proficient understanding of code versioning tools, such as Git.

• 5-Days a week working

• Regular Refreshments

• Trips and Activities