Mainframe Production Support Analyst

Responsibilities

Ability to work on a cross-functional team within a very agile team, delivering on time and with high quality

Adjusts and defines new processes as they arise due to known and unknown customer/engineering requirements as it relates to frontend web development

Provides feedback on frontend architecture, code organization and CI/CD infrastructure for the team

Staying up to date with the best practices and future frontend development

Provides frontend leadership expertise and mentoring to other developers on not only the team, but the engineering organization as a whole

Takes pride in delivering ground breaking UI to web applications

Working closely with UX designers to turn their ideas into reality as it relates to creating visualizations for next generation cybersecurity

Qualifications

Proficient in developing large REACT Web Applications

Experience with Django applications

Proficient with TypeScript

Experience with Postgres or other relational database(s)

Experience developing REST APIs with authentication and scaling

Familiarity with some ORM (Object Relational Mapper) libraries

Cloud computing architectures (AWS, Azure, Google Cloud)

Experience with Docker a plus

Qualifications:

- Bachelor's degree in Computer Science Engineering, or a related field (or equivalent experience).

- At least 7 years of experience in back-end development, specifically with Node.js.

- Strong understanding of JavaScript and TypeScript would be a plus.

- Experience with asynchronous programming and event-driven architecture.

- Familiarity with RESTful APIs and/or GraphQL.

- Proficient in working with databases (e.g., PostgreSQL).

- Knowledge of version control systems, particularly Git.

- Experience with cloud services (e.g., Azure Cloud) and containerization tools (e.g., Docker).

- Strong problem-solving skills and the ability to work independently as well as part of a team.

- Excellent communication and collaboration skills.

Dear Aspirant,

We do have an urgent opening with Sagarsoft for the Application Support Analyst role.

Job Title/Role: Application Support Analyst

Job Location: Hyderabad- Remote

Client : Point72 -https://point72.com

Role: Permanent Role 

Notice Period: Immediate to 15 days

Open Positions: 2

Shift: US Shifts (Complete Night Shifts)

Working Hours:

• Shift Rotation: Every 3 months
• Shifts:
• Evening Shift: 7:00 PM to 5:00 AM IST
• Night Shift: 9:30 PM to 7:30 AM IST/''

About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.

Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.

Key Responsibilities:

• Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
• Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
• Assist in the rollout and setup of new products, providing training and support to end-users.
• Offer 2nd and 3rd line support for various office systems and market data.
• Coordinate with external vendor support teams to address technical issues and implement enhancements.
• Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
• Participate in planning and executing PC releases and related deployment activities.
• Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
• Utilize ticket, issue, and change management systems effectively.

Requirements:

• Passion for providing an outstanding client experience.
• Excellent written and verbal communication skills.
• Confident and friendly phone presence.
• Strong troubleshooting and problem-solving abilities.
• Willingness to share knowledge and suggest improvements.
• Team player who remains calm under pressure.
• Availability for off-hours on-call support.
• Flexibility and adaptability in a fast-paced, evolving environment.

Desired Skills:

• 4 to 6+ years of experience in an Application Support role.
• Experience in automating repetitive tasks.
• Understanding of trading phases and asset types.
• Familiarity with Windows, MS Office, and common business applications.
• Experience with Windows 2003 and 2008 clustering.

Mandatory Skills:

• Experience in investment banking.
• Strong communication and interpersonal skills.
• Proficient in SQL and comfortable working with SQL Server.
• Strong Python or similar programming skills, with a focus on automation.
• Basic UNIX scripting experience is a plus.
• Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
• Experience with scheduling software (e.g., Autosys, Active Batch)

If you find the skillset suitable, Please let us know the following details.

• Reason for Change:
• Offers in hand?:
• Total exp:
• Relevant exp in Application Support :
• Experience in Python:
• Experience in Automation:
• Experience in SQL:
• Experience in Investment banking:
• Current CTC:
• Expected CTC:
• Notice period (kindly mention the days negotiable, if any):
• Current location:
• Preferred location:
• LinkedIn:

     Looking for a Web Developer with good hands-on Experience in  Laravel.

•         Candidates have good Team Interactions.

Experience : 1 to 2 years

Responsibilities :

• Strong coding knowledge in Laravel Framework.
• Responsible for handling projects independently as well as collaboratively.
• Should be capable of handling multiple PHP projects.
• Analyse scope of work and time frame accordingly.
• Should have good analytical and problem solving skills.
• Ability to motivate teammates.
• Mentor and lead a team of junior developers.
• Provide technical guidance to development team members’

Key Skills:

Php, Laravel, MySQL, JavaScript, jQuery, HTML, CSS,DB

Added advantage to have : Code igniter, Angular

Experience in front- & back-end software development and understanding of complex, micro-service-based architectures, custom and CMS environments, and Languages Experience in working with SQL and NoSQL Database Experience in creating architectural artifacts Resolving technical problems as they arise Continually researching current and emerging technologies and proposing changes where needed.

Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc. Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups, etc. Conduct business analysis and research to identify key metrics and opportunities for improvements Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories, etc. Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities. Analyze the practicality of development requirements of new systems and upgrades to existing systems. Manage Project Scope and Scope Creeps. Raise Change Requests, interact with the Dev team, and help in coming up with Impact analysis and estimates. Run the Capability Gaps analysis and deliver the report against it. Define the Business Case that can further result in Project Charter. Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques. Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required. Write and manage the scope of Jira and Confluence. Participate in user acceptance testing.

Requirements

2+ years of experience in a similar role for web/mobile projects. Excellent documentation, verbal & written communication, and team collaboration skills. Sharp analytical and problem-solving skills. Outstanding presentation and leadership skills. Experience in iterative development methodologies like Agile. Technical Writing Experience with project management tools

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery

• Good understanding of React JS, Redux, Styled Components.
  
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.