Mainframe Production Support Analyst

Role : Python Django Developer (Immediate Joiner)

Location : Gurugram, India (Onsite)

Experience : 4+ Years

Working Days : 6 Days WFO (Monday to Saturday)

Job Summary :

We are looking for an experienced Python Developer with strong expertise in Django to join our team. The ideal candidate will have 4+ years of hands-on experience in building robust, scalable, and efficient web applications.

Proficiency in RabbitMQ, Redis, Celery, and PostgreSQL is essential for managing background tasks, caching, and database performance.

Mandatory Skills : Python, Django, RabbitMQ, Redis, Celery, PostgreSQL, RESTful APIs, Docker.

Key Responsibilities :

• Develop, maintain, and enhance Django-based web applications and RESTful APIs.
• Design and implement message broker systems using RabbitMQ for asynchronous communication.
• Integrate Redis for caching and session management to improve application performance.
• Utilize Celery for managing distributed task queues and background processing.
• Work with PostgreSQL for schema design, optimization, and query tuning.
• Collaborate with cross-functional teams including front-end developers and DevOps engineers.
• Write clean, maintainable, and well-documented code aligned with industry best practices.
• Debug and troubleshoot issues across the application stack.
• Participate in system architecture discussions, code reviews, and agile ceremonies.
• Ensure performance, scalability, and security of applications.

Technical Skills Required :

• Minimum 4+ years of hands-on experience with Python and Django.
• Proficiency with RabbitMQ for message brokering.
• Experience with Redis for caching and session storage.
• Practical knowledge of Celery for asynchronous task processing.
• Strong command over PostgreSQL including complex queries and optimization techniques.
• Experience developing and consuming RESTful APIs.
• Familiarity with Docker and containerization concepts.

Preferred Skills :

• Exposure to CI/CD tools and processes.
• Experience with cloud platforms such as AWS or GCP.
• Understanding of Django ORM performance tuning.
• Basic knowledge of front-end technologies (HTML, CSS, JavaScript).

About Us:

MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.

Key Responsibilities:

• Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
• Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
• Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
• Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
• AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
• Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
• Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
• Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.

Qualifications:

• Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
• AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
• Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
• Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
• Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
• Project Management Tools: Experience with Jira or similar agile project management tools.
• Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
• Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.

Why Join Us?

• Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
• Work with a cross-functional, high-impact team on cutting-edge AI solutions.
• Career growth and leadership opportunities in Conversational AI domain.
• Competitive compensation, remote-first work culture, and collaborative environment.

Servicenow Scripting candidates with UI and Portal / platform development.

Position - ServiceNow Consultant

Exp : 5+ yrs

Shift - UK

Hands on experience in Java Script, HTML, CSS,XML, AJAX, Angular JS & React JS

A fundamental understanding of ITSM, ITIL or CMDB.

Good to have- ServiceNow Certification, CSA, CAD, CIS- ITSM

Hands-on design, development, and deployment experience with the ServiceNow platform.

End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.

ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge.

Should be multitasking, Self-Learner and possess good Functional Knowledge.

Should be able to take lead on Project, Support activity and guide or train the team.

Strong communication, presentation, and problem-solving skills.

Thorough understanding of ITIL/ITSM processes.

Working knowledge of ITBM process and implementation

Roles & Responsibilities

• The role will entail enabling new products & propositions liaising with clients, insurers and internal stakeholders to solve business problem(s) and ensure mutual growth.
• The role will entail building and manage relationships with the Insurance Companies.
• Establish relationships with business leaders and underwriters of all insurance companies.
• Be primarily responsible for getting the best quotations across insurers, handle negotiations around policy terms and price.
• Be accountable for end-to-end group insurance product delivery for our partners.
• Maintain and improve the UAT sign off TATs as aligned by the organization.
• Develop and deepen both existing and new insurer relationships to support the strategic vision of the organization.
• Own overall delivery of the product from functions across product, compliance, legal, tech, and other functions.
• Be accountable for the delivery of API integration of new products with partners ecosystem (Web service and API integration).

Requirements, Desired Skills and Experience

• 4 years of relevant experience with any Insurance Company
• 4 years of relevant experience in the Insurer Relations Team, Central Product Team,
• Placements Team, Distribution Planning, Partner Onboarding, Process Excellence vertical/teams
• Masters degree is a must
• Entrepreneurial mindset, networking, and relationship building are must-have competencies
• Ability to take initiative, be proactive and work independently as well as with team to drive results

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

Talent Sourcer 

Location: Pune, India

Type of Employee: Contractual

Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.

Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.

Summary:

Druva is seeking a highly motivated and energetic Talent Sourcer. The ideal candidate will be responsible for identifying and recruiting candidates with technical and specialized skills to fill current or future vacancies. You would primarily interact with potential candidates personally or online, and schedule interviews with Recruiters and Hiring Managers. You would also maintain candidate databases and our Applicant Tracking System (ATS).

As an individual contributor, you would be responsible for

• Work closely with recruiters to gain a deep understanding of requirements for open roles, the function and how it fits into the organization
• Strategize different ways to build talent pipelines and execute research
• Driving hiring for niche functions including product, technology to support fast-paced business growth
• Find high-quality passive candidates through the use of Boolean, LinkedIn, and alternative search techniques
  
  

Qualifications/Requirements/We’re Looking For Someone With

• Up to 5 years of experience working with and building sourcing strategies with Recruiters and hiring managers.
• Someone with a strong understanding of technology and sourcing would be an ideal fit
• Experience with social-media hiring (Linkedin, Twitter, FB, etc.), technology-focused forums (GitHub, StackOverflow, etc.), and other sourcing channels
• Robust interpersonal skills with a strong track record of success
• Must have worked in a high-pressure environment that is driven by business priorities and stakeholder enabling scenarios
• Outstanding written and verbal communication skills

We are seeking a Product Designer with a passion for finding solutions that allow customers to intuitively use our products. The ideal candidate will be skilled at each stage of the design process but always focused on the needs of the customer. You will work with other designers and cross-functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.

Responsibilities:

• By partnering with cross-functional teams and customers, you will turn your insights into delightful products in a creative environment that requires proven leadership skills and the ability to execute a creative vision.
• Set design requirements based on information from internal teams and user research.
• Identify new product improvement opportunities.
• Analyze how a new product satisfies market needs and consumer preferences.
• Stay up to date on current industry trends and market conditions.
• Coordinate with other design team members to ensure consistent and accurate communication.
• Modify and revise existing designs to meet changing customer preferences.
• Work closely with product engineers to suggest improvements for products and processes.
• Present product design ideas to cross-functional teams and senior leadership.

Requirements:

• Proven experience in all phases of the design process including user research, copywriting, wireframing, prototyping, visual design, interaction design, and usability testing.
• An intuitive eye for customer needs beyond the obvious.
• Excellent attention to detail.
• Ability to collaborate with cross-functional team members.
• Ability to collect and interpret both qualitative and quantitative feedback.
• A well-rounded portfolio of client work, demonstrating a strong understanding of client objectives.
• Ability to effectively communicate and persuade around design concepts.
• Passion for design; not satisfied with the status quo and always thinking of ways to improve.
• Creative problem-solving skills.
• Dynamic, creative personality, effective at engaging and influencing a variety of audiences.
• Provide assistance to product engineers when needed.
• Recommend new tools and technologies by staying abreast of the latest trends and techniques.
• From good product based background.
• Knowledge of FIGMA is must.

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.

Roles & Responsibilities:

• An individual contributor role with proven ability to design and define the test strategy.

• Ability to create test scenarios based on the requirements, specification and understanding the impact of the multiple features.
• Understanding of the architecture/design, covering various aspects of testing (functional, non-functional, stress, reliability, conformance, robustness).
• Complete ownership of the release with the ability to identify critical customer impacting defects based on requirements.
• Good knowledge of embedded and protocol stack testing, GPS, RF, driver or firmware related testing, writing test scenarios based on requirements and specs,
• Enhance & optimize the process of system testing and software testing.

Competencies:

• Requires Bachelor’s degree in Computer Science or Technology.
• Experience in building and maintaining automated tests.
• Knowledge of scripting languages like Python would be a huge plus.
• Good understanding of the test process and ability to do RCA.
• Knowledge of packet capturing tools like Wireshark
• Knowledge in Automotive domain,V2X would be added advantage.
• Knowledge on any of the traffic simulation tools like pre-scan , IPG or related tools would be added advantage.
• Good Communication and Mentoring skills.