Cognicept
https://cognicept.systems/
Jobs at Cognicept
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Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
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🌍 What are we building?Â
We started building Cogniswitch in 2022. When the world was debating between the future of work being remote vs hybrid vs in-office, we applied the AI lens to the future of work. We see the future of work to be hybrid– Knowledge workers working with knowledge Agents – non-human beings powered by AI and Enterprise Knowledge. Knowledge Agents who are trained on your rituals, practices, methods, way of working and learning. Helping enterprises create knowledge agents – that's the mission that we have set for ourselves. We are an early-stage startup working on state-of-the-art AI technology. We are now ready to expand our team so come join us if our mission excites you!
🚀 You will be closely working with the founding team that comes with a combined 40 years of experience in building AI -
Dilip Ittyera - CEO and Founder of CogniSwitch
30 yrs in Knowledge/Expert Systems, ex-CTO Zensar. Scaled BU from 0 to 25 Mil in 2 yrs
Joshua Thomas - Co-Founder & CTO
CTO, 10+ yrs in AI, ex-Product Lead Aikon. Deep expertise in Computation linguistics
Vivek Khandelwal Co-Founder & CBO
2x Founder, IIT Bombay Grad, Bootstrapped and Scaled iZooto to a market leader in marketing automation category. Now, leads all things GTM.
đź’° Funding
We are also well funded and backend by experts and industry leaders such as Vijay Rayapati (CEO, AtomicHQ), Krish Subramanian (CEO) and Rajaraman Santhanam (COO) at Chargebee, Aneesh Reddy (CEO of Capillary Technologies), Upekkha SaaS Acellerator, among others.
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