Cognicept
https://cognicept.systems/About
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Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
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About the company
We’re Hiring Humans, not Ninjas 😇
Disclaimer: Only for serious folks. Work that challenges, excites, scares you and lets you go to bed satisfied!
- Project Manager (5+ Years)
- Product Manager (4+ Years)
- Email Marketer (2+ Years)
- Facebook Ads Marketer (2+ years)
- Frontend Developer Interns (Freshers)
- Backend Developer Interns (Freshers)
- Reactjs Developer (2 years)
- Nodejs Developer (2 years)
- Python Developer (2 years)
- Senior Reactjs Developer (4+ years)
- Senior Nodejs Developer (4+ years)
- Senior Python Developer (4+ years)
- Quality Analyst (2+ years) (Manual/automation)
Note: In case you don't see a role that you’d fit in, but would love to be a part of the team at some point, we’d love to stay connected. Send us your details at [email protected]
Who we are:
F22 Labs was started in 2014 by Murtuza and Hari, 2 childhood friends who always dreamt of starting a business of their own. After working at leading startups initially in their careers, they decided to take the plunge.
Over the last 7 years, we’ve been fortunate and blessed to have worked with 250+ entrepreneurs, who have trusted us with their dream of building their startups. Some of them include Hollywood celebrities like BJ Novak and Fortune 500s like Pizza Hut Inc.
Some of our products have gone on to be used, loved and have received investment from Charlie Cheever(Cofounder of Quora), Snoop Dog(does he even need an introduction?), Evan Williams (Cofounder of Twitter) and have been nominated for awards like the Webbys.
F22 Labs has won the Top 10 Software development company awards from highly respected Clutch.co for multiple years.
One cool thing about working at F22 Labs is you can never be bored. We’re working on various products cutting across different industries like: HealthCare, Non Profits, Entertainment, B2B SaaS, Ecommerce, Fashion, Sports, Travel, Fintech, Marketplaces, EdTech, LegalTech, IOT.
We have presented our products at international conventions like WebSummit Lisbon, RiseConf HongKong, Collision Conf New Orleans, Pizza Expo Las Vegas
What we do:
We build beautiful, robust and scalable web and mobile applications for idea stage founders and growth stage startups based out of USA, Canada, Mexico, Middle East, India, Nigeria, South Africa, Singapore etc.
Our Core Values:
- Honesty & Transparency: Speak your mind and do what feels right.
- Empathy: Be kind. Listen Intently. Trust by default.
- Stay Hungry, Stay Foolish: Have childlike curiosity and hunger to learn.
- Hustle Hard: Do more with less.
- Teach, don’t preach: Knowledge grows when shared.
Perks:
- State of the Art gadgets
- Complete Health coverage for you and your family
- Flexible work timings
- Top-notch Healthcare
- Care & Appreciation
- Flexible Schedules
- Supercharged Learning
- TechTalks Sessions
- Amazing Office Indoor Games
- Cool & Fun Working Enviornment
- Accommodation & Meal for Relocation
Our Hiring process:
- A Profile Review: Resume, Portfolios, personal websites, Github, anything else you want to share with us.
- A Technical task that relates to the work you will be doing
- A Final round of interview
- An Offer and onboard you are!
Know more about us @F22Labs:
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