Cognicept
https://cognicept.systemsAbout
Company video
Connect with the team
Company social profiles
Jobs at Cognicept
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.
Similar companies
About the company
Unilog is a leader in connected product content and commerce, empowering businesses with the platform, content, and connectivity solutions they need to thrive in the digital landscape. By bridging the gap between manufacturers, distributors, and wholesalers, Unilog enables seamless product experiences that drive sales, improve efficiency, and keep businesses competitive.
Our comprehensive suite of solutions is designed to help organizations stay relevant, reduce their cost to serve, and unlock new growth opportunities. From advanced content management to robust commerce platforms, Unilog supports businesses in delivering consistent, accurate, and engaging product information across channels.
Jobs
3
About the company
GroundTruth is an advertising platform that turns real-world behavior into marketing that drives in-store visits and other real business results. We use observed real-world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.
With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in-store visits, sales, and more.
We believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023 & 2025!
Jobs
2
About the company
Sim Gems Group is a leading diamond manufacturer, miner, wholesaler, and distributor of natural diamonds. Established in 1993, the company is dedicated to providing customers with cut and polished stones of the highest quality and unmatched brilliance. They focus on ethical sourcing, following the Kimberley Process Certification Scheme, and prioritize sustainable practices in their operations.
Jobs
3
About the company
Bits In Glass (BIG) is an award-winning software consulting firm that helps organizations improve operations and drive better customer experiences. They specialize in business process automation consulting, helping clients unlock the potential of their people, processes, and data.
Jobs
1
About the company
Peak Hire Solutions is a leading Recruitment Firm that provides our clients with innovative IT / Non-IT Recruitment Solutions. We pride ourselves on our creativity, quality, and professionalism. Join our team and be a part of shaping the future of Recruitment.
Jobs
226
About the company
At Hello Trade, an IndiaMART company, we specialize in offering the most suitable business loans to meet all your business needs. We provide options like Term Loans and Overdraft Facilities under Collateral-Free Business Loan and a Loan Against Property under secured business loans to fuel your business growth. Our commitment is to empower your business with the most suitable business loans at competitive rates. Let's work together to scale your business to new heights.
Jobs
1
About the company
Aegion is building the future of workplace automation through intelligent AI agents. We’re creating a new category of workforce solutions that enable companies to? hire AI agents to handle specific job functions, starting as interns and evolving into full contributors within organizations.
We develop specialized AI workforce agents that can be hired just like human employees. These agents integrate seamlessly into existing company workflows, have access to relevant company data and tools, and can perform 60-80% of the work typically done by human employees in specific roles.
Jobs
1