
Cognicept
https://cognicept.systems/About
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Robot Pilots are the front line of Cognicept’s operation and play an essential role in
the successful deployment of robotics: remotely resolving, analyzing, and reporting
robot errors. Providing a quick resolution to the client robot system is the highest
priority. These interventions ultimately lead to better performance and more
sophisticated applications of robotic systems. Robot Pilots use an error reporting
management system to document their interventions and findings into a
centralized database which is then used by the client, other Cognicept Robot Pilots,
and our engineers located worldwide.
Key responsibilities :
- Incident Management for robot issues within SLA.
- Error handling and resolution.
- Remote monitoring and robot operations.
- Help robots find their way by remotely correcting their internal “GPS” location and
driving/controlling the robot through unpredictable situations using
Cognicept’s propriety intervention system (it’s like a video game).
- Identify and report errors/failures/bugs, and suggest improvements to
processes and technologies.
- Manage inbound and outbound calls in a timely manner.
- Follow communication “scripts” and standard operating procedures.
- Identify customers’ needs, clarify information, research every issue and
provide solutions and/or alternatives.
- Keep detailed records of all interventions in the Cognicept database.
- Track personal/team qualitative and quantitative KPIs with your line manager.
- Take part in training and other learning opportunities to expand knowledge of
Cognicept and the position.
Skills/Qualifications:
- Experience with incident management, customer service and tech support preferred.
- Solid oral and written communication skills.
- Solid reading comprehension and listening skills.
- A keen eye for detail.
- Ability to work both independently and as part of a team.
- Excellent time to task management.
- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)
- Owns a functional smartphone with a data plan and an Indian phone number.
- Able to work in 24/7 shift with 6 days of working.

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learners point
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"Learners Point" refers to several different educational and training institutions, so it's important to clarify which one you're interested in. Here's a breakdown of some prominent ones:
1. Learners Point Academy (Dubai, UAE & India)
- Overview: This is a well-recognized, ISO 9001:2015 certified institute that has been providing corporate and individual training in the MENA region since 2001. They are KHDA-accredited in Dubai and have expanded to India (Bangalore and Kozhikode).
- Mission: To empower individuals and organizations with skills for success in a rapidly changing world through transformative learning experiences.
- Courses Offered: They offer a wide range of certified courses across various domains, including:
- IT: Data Science, AI, Machine Learning, Cybersecurity, UI/UX, Web Development, ERPs (SAP), Microsoft Power Platforms.
- Finance: Certified Management Accountant (CMA), Financial Modeling, IFRS.
- Management & HR: Certified HR Manager (CHRM), Strategic HR Management, Project Management (PMP), Leadership Skills, Business Administration.
- Logistics and Supply Chain: CIPS accreditations.
- Sales and Marketing: Digital Marketing, Social Media Marketing.
- Soft Skills: Communication, Public Speaking, Emotional Intelligence.
- Language Training: Spoken English, Arabic, French, German, Russian.
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- Customized training solutions for individuals and corporates.
- Experienced and qualified trainers.
- Focus on practical, career-oriented skills.
- Accreditations from recognized bodies like KHDA, CPD UK, HRCI, and CIPS.
- Locations:
- Dubai, UAE: Suite 610 - 6th Floor, The Business Center, Opp to Burjuman Centre, Adjacent to Burjuman Metro Station Exit 4, Khalid Bin Walid Street.
- Bangalore, India: No. 460/454, 3rd Floor, HSR Layout, 5th Sector, Teachers Colony, Sarjapura Ring Road, Bangalore, Karnataka.
- Kozhikode, India: 2nd Floor, Agni Arcade, Kodamalikunn Medical College, Thondayad, Kozhikode, Kerala.
- Reviews: Generally positive reviews highlight responsive staff, helpful instructors, and well-organized course material, with many students successfully clearing certifications.
2. Learning Point Foundation (Bangalore, India)
- Overview: This is a foundation primarily focused on providing education and support to underprivileged individuals in Bangalore's slum areas, including dropouts and women.
- Mission: To make education accessible to all, empower individuals and communities to break the cycle of poverty, and build a bright future.
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- Educating underprivileged communities.
- Encouraging dropout students (offering NIOS system for 10th and 12th standard).
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- Supporting Huffaz & Aalims with modern education and skills.
- Youth education.
- Counselling and aid.
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3. Learners Point Commerce Academy (LPCA) (Gurgaon, India)
- Overview: This academy specializes in providing coaching for commerce students, including Class XI, XII (CBSE & ICSE), and professional courses like CA (CPT, IPCC, Final), CS, and ICWA.
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- Result-oriented approach with a focus on practical application.
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4. The Learning Point (India - various locations/focuses)
- There are also other entities named "The Learning Point" or similar, which might focus on specific areas like:
- NEET/JEE Coaching: Some "Learning Point" institutes offer coaching for competitive exams like NEET and JEE in India.
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