Account Manager - Technical Support

at goodera

DP
Posted by Rahul Agarwal
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Bengaluru (Bangalore)
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1 - 4 yrs
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₹2L - ₹4L / yr
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Full time
Skills
Technical support
Communication Skills
Hard working
Responsibilities: - Provide technical support for customers to support product processes- Address all product-related queries on time- Train customers to use products effectively- Provide developers with customers- feedback to help identify potential new features or products- Report on product performance- Identify solutions to reduce support costs- Analyze customers- needs and suggest upgrades or additional features to meet their requirements- Liaise with the sales department to win new business and increase sales- Establish best practicesRequirements : - Proven work experience as a Technical account manager- Solid technical background with hands on experience in digital technologies- Familiarity with software and development lifecycle- An ability to gasp customers- needs and suggest timely solutions- Excellent verbal and written communication skills- Strong analytical and problem-solving skills- BSc degree in Computer Science or relevant field
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About goodera

Founded
2014
Type
Products & Services
Size
100-1000 employees
Stage
Profitable
View full company details
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