Account Manager - Technical Support
at Goodera
1 - 4 yrs
₹2L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Technical support
Communication Skills
Hard working
Responsibilities: - Provide technical support for customers to support product processes- Address all product-related queries on time- Train customers to use products effectively- Provide developers with customers- feedback to help identify potential new features or products- Report on product performance- Identify solutions to reduce support costs- Analyze customers- needs and suggest upgrades or additional features to meet their requirements- Liaise with the sales department to win new business and increase sales- Establish best practicesRequirements : - Proven work experience as a Technical account manager- Solid technical background with hands on experience in digital technologies- Familiarity with software and development lifecycle- An ability to gasp customers- needs and suggest timely solutions- Excellent verbal and written communication skills- Strong analytical and problem-solving skills- BSc degree in Computer Science or relevant field
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About Goodera
Founded :
2014
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
Goodera is a state of the art technology platform that helps companies measure and communicate impact and ROI of CSR, Sustainability and volunteering initiatives. Currently, 200+ corporates (24 in Fortune 500) including P&G, Target, Dell, GAP, Abbott, Amazon are using the Goodera platform across 90+ countries to track, monitor and measure 250mn+ development capital annually to 6mn+ beneficiaries.
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Shubham Vishwakarma
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