Technical Support

Strong SaaS Customer Success Manager / Account Management profile

Mandatory (Experience): Must have 2+ years of experience as a CSM/Account Management in a SaaS-based product company or survey platform companies

Mandatory (Skill 1): Must have experience driving product/platform adoption among clients

Mandatory (Skill 2): Must have experience in upselling and cross-selling SaaS solutions, handling commercial discussions, and managing account growth

Mandatory (Skill 3): Must have strong strategic thinking and excellent communication skills

Mandatory (Company): B2B SaaS product companies or Survey platforms

Mandatory (Note): This is a hybrid role with one position based in Mumbai and another position in Gurgaon

We are seeking a talented AI/ML Engineer with strong hands-on experience in Generative AI and Large Language Models (LLMs) to join our Business Intelligence team. The role involves designing, developing, and deploying advanced AI/ML and GenAI-driven solutions to unlock business insights and enhance data-driven decision-making.

Key Responsibilities:

• Collaborate with business analysts and stakeholders to identify AI/ML and Generative AI use cases.

• Design and implement ML models for predictive analytics, segmentation, anomaly detection, and forecasting.

• Develop and deploy Generative AI solutions using LLMs (GPT, LLaMA, Mistral, etc.).

• Build and maintain Retrieval-Augmented Generation (RAG) pipelines and semantic search systems.

• Work with vector databases (FAISS, Pinecone, ChromaDB) for embedding storage and retrieval.

• Develop end-to-end AI/ML pipelines from data preprocessing to deployment.

• Integrate AI/ML and GenAI solutions into BI dashboards and reporting tools.

• Optimize models for performance, scalability, and reliability.

• Maintain documentation and promote knowledge sharing within the team.

Mandatory Requirements:

• 4+ years of relevant experience as an AI/ML Engineer.

• Hands-on experience in Generative AI and Large Language Models (LLMs) – Mandatory.

• Experience implementing RAG pipelines and prompt engineering techniques.

• Strong programming skills in Python.

• Experience with ML frameworks (TensorFlow, PyTorch, scikit-learn).

• Experience with vector databases (FAISS, Pinecone, ChromaDB).

• Strong understanding of SQL and database systems.

• Experience integrating AI solutions into BI tools (Power BI, Tableau).

• Strong analytical, problem-solving, and communication skills. Good to Have

• Experience with cloud platforms (AWS, Azure, GCP).

• Experience with Docker or Kubernetes.

• Exposure to NLP, computer vision, or deep learning use cases.

• Experience in MLOps and CI/CD pipelines

• Developing models and business logic (e. g. transactions, payments, diet plan, search, etc).
• Architecting servers and services that enable new product features.
• Building out newly enabled product features.
• Monitoring system uptime and errors to drive us toward a high-performing and reliable product.
• Take ownership and understand the need for code quality, elegance, and robust infrastructure.
• Worked collaboratively on a software development team.
• Built scalable web applications.

Skills:

• Minimum 4 years of industry or open-source experience.
• Proficient in at least one OO language: Python(preferred)/Golang/Java.
• Writing high-performance, reliable and maintainable code.
• Good knowledge of database structures, theories, principles, and practices.
• Experience working with AWS components [EC2, S3, RDS, SQS, ECS, Lambda]

• 0-2 years of software experience in front-end mobile/web app development
• Good understanding of concurrency and multithreading
• Full Stack development experience building data, logic tier and user experience software
• Exposure to Android SDK (experience in AndroidTV framework will be a plus)
• Knowledge of REST, JSON, MQTT, Databases, Networking technologies
• React | React Native, Multi-platform exposure is a plus
• Experience with Agile development processes is a plus

Designation: Lead - UI Designer (ABL_SS_481), Senior UI Developer (ABL_SS_433)

Position description:

• Design experiences for mobile and web.
• Perform the entire design cycle of assigned projects; i.e. understand objectives, ideate solutions, wireframe & prototype, create visual designs, and make iterative improvements.
• Develop a thorough understanding of the users from research and be their champion in all internal discussions.
• Instill form and function in your designs with thoughtful use of layout, color, gradient, type, icons, imagery, and interaction.
• Interface with developers to ensure that the final development matches your design vision.
• Create and manage style-guides for swift and consistent performance of the team.

Primary Responsibilities:

• UI Design for Mobile and Web application platforms.

Reporting Team

• Reporting Designation: Head - Digital Strategy (ABL_SS_251)
• Reporting Department: Digital Strategy (2172)

Educational qualifications preferred

• Field specialization: Design and visual communication, Web Designing and Computer Graphics

Required Competencies:

• Designer competent in creating excellent mobile and web experiences. You have premier work to showcase in your portfolio.
• Believe in user-centric design and can justify your design decisions with sound logic and backing.
• Obsessed with being pixel-perfect and are well-versed with platform design guidelines (Material Design, iOS guidelines, etc).
• Possess good knowledge of usability, color, typography, iconography, and interaction design.
• Keen to interact with your users and optimize your design based on the principles of UX research.
• Able to design cross-platform experiences with clarity on what will work on desktop and mobile, and what will not. 
• Should have fluent verbal and written communication skills in English.

Required Skills:

• 5-8 years of experience in digital design for mobile and web.
• Competence in prevalent design tools (like Sketch/XD, Photoshop, Illustrator, and InVision/Zeplin)
• An elaborate and consolidated portfolio showcasing your work and skills.

Krafty Solutions is looking for an enthusiastic, energetic, young-minded mobile application developer(experienced or fresher) who take pride in the work they do.

Krafty Solutions is a product design and development company where you will learn a lot in your field by working in a very friendly environment. An opportunity will be given based on your preference.

About You

If you're the guy who has a strong bias for making things happen, always wears a smile on your face, with a proactive attitude then we would like to meet you. You will work closely with your team leader who will help you to learn new things as well as resolve your doubts. If you're interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Knowledge

• 3+ years of experience as iOS Developer
• In-depth knowledge of iOS (Mac OS), iPhone SDK, Objective C & Swift languages.
• Strong understanding of XCode, including compiler flags.
• Experience building IOS applications connected to RESTful APIs.
• Good experience in App submission process (iTunesConnect), Offline & online data storage, synchronization, RESTful API & JSON structure.
• Good understanding in usage of Cocoapods libraries and social apis like Facebook, Google Maps, etc.
• Good understanding in payment gateway SDK integrations.
• Experience with a version control system (GIT, SVN, CVS, etc)
• Good understanding of IOS UI design principles, patterns, and best practices.
• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.
• Good understanding of Architectures like MVVM, VIPER, MVP.
• Good Understanding of RxSwift

Responsibilities and Duties

• Participate in the entire application lifecycle, focusing on coding and debugging
• Design and build advanced mobile applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources, APIs, bug fixing and improving app performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Manage cutting-edge technologies to improve legacy applications
• Ensure the performance, quality, and responsiveness of applications
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation
• Stay up-to-date with emerging technologies

Key Skills

• Swift, Objective C, iOS SDK, Xcode, Git Required Experience and Qualifications
• Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
• Experience - 3-5 yrs

Benefits

• Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
• Work-Life Balance - Genuine work/life balance served at Krafty.
• A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
• Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
• Weekends Off - Saturday & Sunday Fixed Off

JOB ROLE AND RESPONSIBILITIES:

only Insurance Sector

● Creating insurance and sales related courses and curriculum

● Designing courses based on customers’ needs and understanding

● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc

● Designing different levels of digital learning paths for the user based on their previous understanding

● Research and content creation for video content, ebooks, podcasts, microlearning etc

SKILLS REQUIRED

● Strong understanding of insurance and personal finance

● Experience working with either content or training in an insurance company

● Experience in creating eLearning modules

● Hands-on experience in analyzing customer needs and creating content and solutions based on the same

● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on

● Proficiency in MS Office (Word, PowerPoint, Excel )

● Ability to write content that is clear, concise, and grammatically correct

● Ability to self-manage multiple development projects and deadlines

● A basic understanding of spoken Hindi would be helpful

● Ability to work in a team environment

● Ability to take feedback and incorporate it into the development of projects