Technical Support

Oister Global (www.oisterglobal.com) is India’s premier Alternative Assets Manager. We combine robust diligence, deep domain expertise, and an extensive network to create high quality private market opportunities for our investors.

We are seeking a Senior Backend Developer who will be pivotal in architecting and developing scalable, reliable backend systems from scratch. You will work closely with product managers, designers, and other engineers to build new products, design backend architectures, and ensure high performance and responsiveness of the systems. This role requires strong backend fundamentals, cloud experience, a deep understanding of databases, and a passion for system design and architecture.

Key Responsibilities:

● Product Development: Architect, design, develop, test, and deploy new backend products and features from scratch.

● System Design: Take ownership of system design and architecture decisions for new modules, ensuring scalability, reliability, and security. ● API Development: Build efficient and reusable APIs and backend services using Node.js.

● Database Management: Design data models, optimize queries, and manage MongoDB clusters efficiently.

● Cloud Management: Deploy, maintain, and optimize services on AWS, ensuring high availability and performance.

● Best Practices: Maintain coding standards, ensure code reviews, and champion best practices in security, testing, and maintainability.

● Collaboration: Work closely with frontend developers, product managers, QA, and other cross-functional teams to define, design, and ship new features.

● Performance Optimization: Monitor system performance and ensure system uptime and responsiveness.

● Mentorship: Provide guidance and mentorship to junior developers as required.

● Documentation: Maintain thorough documentation of systems, processes, and best practices. Must-Have

Qualifications:

● Education: Bachelor’s degree in computer science, Software Engineering, or a related technical field.

● Experience: 4–5+ years of hands-on backend development experience.

● Expertise in: Node.js (Express.js, Nest.js or similar frameworks) MongoDB (including indexing, replication, sharding concepts) AWS Services (EC2, S3, Lambda, RDS, API Gateway, CloudWatch, IAM, etc.) Proficient in: System design principles Microservices architecture Event-driven architecture Strong understanding of: RESTful APIs.Authentication and authorization best practices (OAuth, JWT) Experience with: CI/CD pipelines Docker and containerization principles Hands-on experience in: Building scalable, distributed, and fault-tolerant systems Good knowledge of : Logging, monitoring, and debugging distributed applications

Experience 2- 6 years within SW development

Excellent C/C++ and object-oriented programming skills

Excellent design analysis skills, including experience with software modeling,

Excellent on Linux for CLI or SNMP management related layer for L2 or L3 switches

Experience in telecom is a plus

Flexible, innovative, and driven

Structured and thorough with analytical and troubleshooting skills

Highly motivated team player

Agile way of working

Job Description:

Responsibilities –

Ensure effective Design, Development, Validation and support activities in line with client needs and architectural requirements.,- Ensure continual knowledge management.,- Adherence to the organizational guidelines and processes

Technical and Professional Requirements :

Minimum 3 years of experience required

Experience in developing React Native app for iOS and Android platform,

Knowledge of React Native available inbuilt UI components and the props those UI component accept,

Should have worked with major node modules such as react-native-maps, @react-native/community geolocation, offline database, etc,

Handle build for simulator and ipa/apk for UAT/Prod release with signing. (Release Management),

Should have worked and deployed iOS App

Should have worked on sqlite

Should have knowledge of database SQL ( Select and update queries)

Desired Candidate Profile

• An MBA and/ or a CA
• 3-5 years of experience working as an Analyst
• Experience working with a high-paced E-com/ Health-Tech/ Product-based startup. Candidates working with a CA-Firm or a big MNC/ BPO will not be considered.
• Outstanding analytical and problem-solving skills
• Ability to convert data into meaningful information
• Proficiency in MS Excel and PPT
• Loves numbers including the financial data

Job Description
We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities

• Integration of user-facing elements developed by a front-end developers with server side logic
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
  
  

Skills And Qualifications

• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Setup and administration of backups
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Experience with Kafka / RabbitMQ
• Proficient knowledge of NodeJS
• Working knowledge of databases like PostgreSQL and MongoDB
• Experience with AWS Cloud services like S3 and EC2
• Proficient understanding of code versioning tools, such as Git

Skills and Experience :

• 1-4 years experience overall.
• At least 1 year of experience in inside sales.
• Looking for Hard Core Inside Sales and not Looking for someone who has worked on lead generation work or upselling.
• Preferred Candidates are from Ed-Tech Industry with K-12+ segment dealing only.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!