Technical Support

About us :

Appitsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.

URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about

 

 

Check: SoftwareSuggest: https://www.softwaresuggest.com/" target="_blank">https://www.softwaresuggest.com/

 

Established in 2014, SoftwareSuggest helps discover top Business Software & Service Providers. It just so happens to be the largest privately-held platform of its kind in India, and the fastest-growing one.

Here, at Software Suggest, we list, review, compare and provide free consultations for business software and services. Our goal is to match your business needs with the right software.

-Monthly traffic of over 300000 unique visitors

-12794 software listed across 425 categories

-357,551 businesses (and counting!) have used Software Suggest to find the perfect software for their exact requirements.

 

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

 

Job description

 

-Develop and manage client portfolios
-Sustain business growth and profitability by maximizing value
-Analyze customer data to improve customer experience.
-Hold product demonstrations for customers.
-Responsible for managing renewals.
-Improve onboarding processes.
-Evaluate and improve tutorials and other communication infrastructure.
-Responsible for generating revenue through dropped customers
-Maximize revenue through up-selling.
-Mediate between clients and the organization.
-Handle and resolve customer requests and complaints.
-Minimize customer churn.
-Aid in product design and product development.

 

Requirements

 

 -Highly organized and able to multi-task.

-Self-driven and proactive nature.

-Excellent communication and interpersonal skills.

-Demonstrate leadership qualities.

-High computer literacy and ability to learn new software.

-Knowledge of customer success processes.

-Experience in document creation.

Requirements:

• Good verbal and written communication skills and interpersonal skills required
• Software& Application learning abilities
• Any Graduation ( Technical will be preferred)
• Experience in a similar role or experience will be preferred
• Able to promptly answer & support related Phone calls, chats & Emails.
• Good knowledge of Microsoft excel and other tools

 

Roles & Responsibilities:

• Supporting the customer through an email ticketing system, live chat and phone calls to resolve customer queries
• To help solve customer problems and issues maintaining SLAs Troubleshooting technical issues and communicating back to the customer
• Should be able to customers get to the root of their problems quickly.
• Following up with clients to ensure the problem is resolved
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Ability to meet deadlines and prioritize tasks.
• Produce periodic reports of technical support operations to company management.
• Using remote desktop connections to provide immediate support.
• Raising tickets to the technical team as and when required to solve technical issues
• Properly escalate unresolved issues to appropriate internal teams like development and QA teams
• Creating support manuals for end uses for step by step guide for the features

 

Job description:

Roles and Responsibilities:

· Strong experience in angular 2 and above

· Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#

· Proficient in working with Microsoft SQL Server

· Experience in developing web applications using Angular

· Strong logical, analytical and problem-solving skills

· Strong background in building web applications

· Excellent communication skills

 

 

Perks and Benefits

· Excellent Salary structure & Performance based interim hikes.

· Corporate Group Medical Health Insurance for Employees.

· Employee friendly Corporate Work culture

We are seeking a developer responsible for building games for various target platforms based on the Unity framework. Your primary responsibilities will be to implement game functionality translating design ideas, concepts, and requirements into a functional and engaging game. A commitment to collaborative problem solving, sophisticated design, and a quality product are essential.

9+ years relevant experience in consumer tech/ or SaaS space
b. Strong Technical Background:
i. Strong grasp of Nodejs/Python stack
ii. Strong programming, architecture, DevOps and QA chops.
iii. Experience working with a diverse engineering stack in a fast-paced
environment
iv. Databases/Datastores : Mysql, Redis / Memcache, MongoDB
v. Basic Understanding of Android, iOS, Web Application stacks
vi. One of SQS, RabbitMQ, SNS
vii. Familiarity with AWS and its services including RDS, ECS, EBS,
Cloudwatch, ELK, Redshift
viii. Nice to have -
1. Logging : ELK, Cloudwatch.
2. Frontend : html , css , Javascript
3. Protocols : HTTP, XMPP, MQTT, Socket.io, TC
c. Prior management and team-building experience. You'll be managing several direct reports initially and will have the opportunity to scale and build out a
high-performing engineering team

Job Description:
Responsibilities
 To develop reusable, high performance and bug-free code.
 Develop and mentor other team members for delivering high quality code and best practices.
 Ensure timely and top-quality product delivery
 Ensure that the end product is fully and correctly defined and documented.
 Ensure implementation/continuous improvement of formal processes to support product development
activities.

Job SummaryDigital sales manager is a person who presents ad agencies and marketing companies with digital, new media platforms. The platforms will present the companies' advertising campaigns and consumer outreach via television, radio, and print advertisements. In addition to having outstanding interpersonal communications skills, should also have a strong background in digital media or agency.Responsibilities and DutiesDigital solution selling, pricing, inventory control, brand building initiatives, promotion and campaign management. Experience in digital marketing sales preferable.New Client acquisition translating to consistent achievement of revenue targets. Opening new categories and opportunities.Ability to effectively articulate the value proposition to multiple levels.Strong experience building and presenting ROI models.Sound understanding of current online advertising trends and various advertising metrics.Should have a strong insight of the advertising ecosystem and be well networked with various key planners at both senior and mid-management levels, across all leading digital media agencies.Consistently up skill industry knowledge and contribute to the competitive landscape mapping with on-ground insights across TV, Digital and Mobile mediums.Qualifications and SkillsBusiness DevelopmentDigital MarketingDigital SalesBroadcast MediaJob Type: Full-timeSalary: ₹200,000.00 to ₹600,000.00 /yearExperience:Digital Sales: 3 years (Preferred)Business Development: 3 years (Preferred)Education:Bachelor's (Preferred)Language:English (Preferred)Industry:Marketing

What you will do :

• You will work on long-term React Native mobile applications for innovative startups.
• Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
• You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.

We expect :

• You have at least 3-year experience implementing and deploying React Native apps.
• You developed and published at least one React Native app on Google and Apple Store.
• You are familiar with Google and Apple Store guidelines and compliance.
• You can build pixel-perfect UIs for all mobile platforms.
• You have strong knowledge of Javascript ES6 and higher.
• You know how to make a solid relational data model and have a good knowledge of SQL.
• You have integrated a variety of web API's and understand HTTP.
• You know how to write clean and flexible object-oriented code.
• You have a good understanding of async programming concepts.
• You work daily with tools like Git, NPM and a proper IDE (Webstorm).
• You can deliver POCs, experiments and technology evaluations following design thinking practices.
• You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
• You write clean code and are a pragmatic programmer.

Extra points :

• You wish Typescript was the default language of the web.
• You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
• You have experience with state management libraries like MobX and Redux.
• You write automated tests and perform end-to-end testing with Detox or Appium.
• You are familiar with functional programming concepts and apply it occasionally.
• You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
• You have experience with Scrum and Lean methodology

Responsibilities: Delivering a complete front end application Ensuring high performance on mobile and desktop Writing tested, idiomatic and documened JavaScript,HTML and CSS

FundsIndia is India’s first leading online investment platform. It is a leader and innovator in the financial technology space offering a variety of financial products like mutual funds, equities, and deposits. Our platform also offers bespoke value-added financial advisory services, flexible SIPs, trigger-based investing, automated advisory services leveraging sophisticated data models and algorithms. Our tech stack runs on AWS and is predominantly based on Java on the backend. We are looking for experienced Backend developers responsible for the development and maintenance of complex high performing backend systems that integrate with various service and data providers and developing different layers of the infrastructure. Responsibilities - Data modeling to optimize for performance based on access paths - Replication and sharding multiple data storage systems - Designing APIs and abstractions to expose to the front-end - Building servers and clients for data storage and querying - Experience developing, designing and architecting large-scale web and mobile applications - Extensive database experience with SQL and No SQL solutions - Ensure the best possible reliability, correctness, performance, quality, and responsiveness of the application - Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into an effective technical implementation - Help maintain code quality, organization, and automatization Skills - Strong knowledge of server-side programming - Experience with higher level programming languages like Java, Python, JavaScript , Golang - Experience with databases like Postgres, Mongo, HBase - Familiarity with RESTful APIs to connect front-end applications to back-end service - Experience with offline storage, threading, and performance tuning - Knowledge of the open-source ecosystem, frameworks and the libraries available for common tasks - Familiarity with cloud message APIs and push notifications - A knack for benchmarking and optimization - Proficient understanding of code versioning tools, such as Git - Familiarity with continuous integration - A strong presence on developer forums like Github, Stackoverflow etc. a plus - Experience in building applications in the BFSI space a plus - Ability to work in a fast-paced startup - Outstanding work-ethic - Proven ability to mentor, guide and technically lead other developers