- Strong technical knowledge in software, hardware, and networking
- Prior experience in Customer service or call center environment
- IP protocol and network experience highly desirable
- Working knowledge of NetApp technical systems (6 months or more)
- Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
- Sound problem solving skills with linear and logical troubleshooting skills
- Process knowledge, assessment, design and documentation skills
- Strong oral and written communication skills
- Solid analytical, technical, and project management skills
- Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently with minimal supervision
- Must be available weekends
- Languages: B2 English
About Reqroots
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Pre-sales engineer job description
Here are some key qualifications:
Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
3+ years of industry experience, including two or more years in sales engineering or consulting
Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
Attention to detail, plus analytical and problem-solving capabilities
Positive, service-oriented personality
Willingness to travel
PRE SALES ENGINEER SKILLS AND PERSONALITY TRAITS
We calculated that 8% of Pre Sales Engineers are proficient in Sales Process, Pre Sales, and Cloud. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Self-confidence.
We break down the percentage of Pre Sales Engineers that have these skills listed on their resume here:
Sales Process, 8%
Developed and delivered technical presentations and software product demos for clients during sales process.
Pre Sales, 8%
Awarded Pre Sales Engineer of the Quarter 3 consecutive quarters in the highest revenue generating region.
Cloud, 7%
Consulted customers with defining, sizing, and costs of primary, disaster recovery, cloud, and backup storage.
POC, 5%
Provided POC support to customers in the areas of product features, installation, and use of all Trend Micro Solutions.
Azure, 4%
Design, configure, and train users on DocuWare-Cloud-based document management service hosted in Microsoft Azure environment.
Linux, 4%
Collaborated in closing a major contract with Morgan Stanley for one of the world's largest UNIX to Linux migrations.
Responsibilities for backup engineer
Document configurations and maintain documentation to be utilized by the infrastructure team
Periodically inventory equipment and manage build materials
Adhere to existing data center installation best practices and provide input on site specific best practices as necessary
Install / decommission backup software and other related IT equipment in the data center
Troubleshoot all system issues and incoming support requests
Support any legacy backup environments
Must be willing to work weekend hours and within set maintenance schedules
Certification of new Hardware
This role requires customer engagement
Key Contributor to the formulation and maintenance of an enterprise-wide backup and recovery strategy to ensure timely and effective restoration of IT services and resumption of business activities
Qualifications for backup engineer
Advanced knowledge of Netbackup including the command line environment
Must be able to work on multiple projects and prioritize accordingly with demonstrated time management skills
Possesses excellent troubleshooting and resolution skills
Maintain current knowledge of backup hardware, software, standards, best practices, and industry trends
1 + years of relevant, hands-on experience in Enterprise Backup and Recovery utilizing EMC Data Domain, Quantum tape libraries, EMC VTL, NDMP Backups, Veritas Net Backup, Veritas Backup Exec, Azure Backup, Net Backup Ops Center
Good understanding of the automation tools and scripting including PowerShell
Job Description
Work location: Electronic City Ph-1, Bengaluru, Karnataka.
Shift timings: Rotational
Total experience required: 2- 6 yrs
SAP Concur L2 Technical Support:
- Responsible for the configuration of parameters and settings within SAP Concur’s Travel, Expense, and Invoice modules according to the overall design defined by the Functional Consultant.
- Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)
- Conduct initial testing of the product configurations.
- Employees of this position are assigned to project teams within an assigned customer and utilize a variety of various platforms.
- Incumbents collaborate with the Functional Consultants to ensure that the final system is according to business requirements.
- Individuals in this job position are competent to perform work at the highest technical level within one or more functional areas.
- They ensure that application functions are customized to meet business needs/processes and apply a broad knowledge of various technical skills to fulfill the same.
Skills
SAP CONCUR
- Providing IT Infrastructure support to our clients is one of the services we provide.
We are hiring a Desktop Support Executive for supporting and maintaining the the IT infrastructure and network uptime of a client with offices near Palam, In qutab Instl area and Gurgaon
- Desktop/laptop troubleshooting
- Maintenance of Mail systems
- Network Management
- Exposure to L1 server is additional benefit
Candidates should be :
- Graduates / 2-3 yrs diploma in Computers/ Electronics
- Certifications like MCP/ MCSE/ CCNA are desirable
- At least 18-30 months experience of desktop support
- Comfortable user of the internet and MS office tools
- Fluent in understanding/ speaking/ reading and writing English
- Would prefer candidates staying in the vicinity of any of the above office locations
Immediate hiring
- Provide enterprise grade support to our clients over email and phone
- Address core technical queries related to the product
- Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and Javascript
- Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
- Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
- Create and maintain internal documentation repositories
- Triage incoming requests and enhance workflows to deal with incoming ticket volume
- Ensure speedy resolution of issues while maintaining high customer satisfaction
- Be a part of an elite Technical Support team
- Build partnerships and work with some of the biggest enterprise accounts across different domains like e-commerce, travel, insurance, banks, telecom etc
- Core markets include US, Europe and SE Asia.
- 1-2 years of experience providing enterprise support to Indian and Global clients (B2B SaaS)
- Hands on experience with HTML/CSS,Javascript, REST APIs and APIs
- Knowledge of Zendesk and JIRA is a plus
- Excellent written and verbal communication skills
- Ability to explain complex concepts through clear and accurate writing
- People skills and having the gift of the gab to handle tricky situations
- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
- Flexibility of working in rotational shifts
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
RESPONSIBILITIES:
- Plans conduct and lead assignments generally involving moderate, high-budgeted projects or more than one project.
- Manages user expectations regarding appropriate milestones and deadlines.
- Assists in training, work assignment and checking of less experienced developers.
- Serves as a technical consultant to leaders in the IT organization and functional user groups. Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist.
- Performs estimation efforts on complex projects and tracks progress.
- Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.
- Documents evaluate, and researches test results; documents evolution of testing scripts for future replication.
- Identifies, recommends, and implements changes to enhance the effectiveness of quality assurance strategies.
Detailed Job Description:
- Should have experience in Development, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environments.
- Should work on developing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards, Apex Classes, Controllers & Triggers, VF Components, and various other components as per the client and application requirements.
- Should implement security and sharing rules at an object, field, and record level for different users at different levels of the organization. Also should have knowledge of creating various profiles and configured the permissions based on the organizational hierarchy.
- Should have good experience in design and develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
- Should involve in Unit Testing, Test Coverage, and Code Review.
- Should have experience working with Force.com IDE version 23.0, Eclipse IDE, and salesforce.com Sandbox environments.
- Responsible for ensuring the quality of their own work as well as the work of the development team.
- Development responsibilities include doing code review/bug analysis, analyzing development and impacts.
- The candidate should have strong programming, debugging experience, and excellent problem-solving skills.
Addition Project Highlight (selling points TA can use to attract resources) |
The Senior Design and Network Engineer is expected to be a Subject Matter Expert (SME) covering the application of networking technology deployed across the Group. This includes both onshore and offshore facilities and the SME will also provide project design input and configuration expertise and support for Capital Projects and IT project / Programme domains. |
Key Skill Ask |
•Mastering the OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP) |
Years of relevant experience |
12-16 leading and executing Telecoms project delivery, Telecoms operations, or IT consultancy assignments to design, develop and deliver viable network and telecom solutions, preferably in Oil and Gas or similar industry with offshore experience preferred.. |
Must Have skills |
•Telecoms Industry knowledge with extensive experience in Networks and Telecommunications, Testing and Commissioning |
Good to Have but negotiable |
•Knowledge of environmental and electrical safety in hazardous (IEC EX) that impact design of telecoms systems used in process plants; Upstream / Downstream IT infrastructure and telecom solutions e.g. Process Control/SCADA, Safety Critical Elements |
Any Certifications |
Cisco router/switching/security certification, at minimum CCNP |
Technical Skills |
|
Skill 1 |
· Python programming and app development skills for programmable networks |
Skill 2 |
· Experience working in an (partially) outsourced environment |
Skill 3 |
1. Lead small network projects or lead network scope in larger projects. |
Education Qualification Preference (If any) |
• Minimum Education or Certification: Bachelor degree in Electrical Engineering, Computer Science, Telecommunications or equivalent work experience |
• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.
Requirements
• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.