Technical Support

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

About the Role

We are looking for an experienced Calypso Developer with strong expertise in L2/L3 support and DevOps methodologies to join our engineering team.

In this role, you will bridge the gap between development and operations, ensuring the stability, performance, and continuous integration/delivery of our Calypso applications. You will handle complex technical issues, optimize system workflows, and automate deployment pipelines to support our global financial technology solutions.

Roles & Responsibilities

L2/L3 Support & Application Maintenance

• Provide high-quality L2 and L3 technical support for the Calypso platform, diagnosing and resolving complex production issues, system bottlenecks, and data discrepancies.
• Analyze application logs, thread dumps, and database queries to troubleshoot root causes of failures in a timely manner.
• Own and manage critical incident response, ensuring minimal downtime and adherence to strict SLAs.
• Collaborate closely with business analysts, clearing houses, and trading desks to resolve functional and technical queries related to Back-Office, Middle-Office, and market data interfaces.
• Implement, maintain, and optimize CI/CD pipelines for Calypso deployments using tools like Jenkins, GitLab CI, or TeamCity.
• Drive infrastructure automation and environment management using Ansible, Terraform, or similar tools.
• Containerize Calypso components where applicable (using Docker/Kubernetes) to streamline environment provisioning.

Preferred Candidate Profile

Experience

• 5 to 8 years of solid technical experience working with the Calypso Banking Framework.

Soft Skills

• Excellent analytical problem-solving skills.
• Strong communication skills to interact with global stakeholders.
• Ability to thrive under pressure in a production support environment.

Perks and Benefits

Competitive Compensation

• Market-leading salary with performance-linked annual bonuses.

Comprehensive Health & Wellness

• Premium medical, accident, and life insurance coverage for you and your immediate family.

Continuous Learning

• Access to professional certifications, internal tech academies, and structured leadership development programs to support your career progression.

Work-Life Balance

• Flexible working hours and hybrid work arrangements to keep your personal and professional life well-balanced.

State-of-the-Art Infrastructure

• Opportunity to work in a world-class office environment equipped with high-end tech infrastructure and vibrant collaboration spaces.

The MIS Executive will manage and analyze data, generate reports, and provide insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.

Key Responsibilities:

·        Collect, compile, and analyze data from various sources to create comprehensive reports.

·        Develop and maintain efficient databases, ensuring data accuracy and integrity.

·        Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.

·        Implement data validation and cleansing processes to ensure data accuracy.

·        Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.

·        Identify and implement process improvements to enhance data quality and reporting efficiency.

·        Conduct regular audits of data to identify and rectify discrepancies.

·        Stay updated on industry trends and best data management and reporting practices.

Qualifications/Requirements:

Education:

·        Bachelor's degree in any field.

Experience:

·        Minimum 2 years of proven experience in an MIS Executive role.

·        Jewelry industry experience is good to have

Required Skills:

· Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.

·        Strong analytical and problem-solving skills.

·        Proficient in data analysis tools and Microsoft Excel.

·        Database management systems and SQL.

·        Excellent communication and interpersonal skills.

·        Ability to work independently and collaboratively in a team.

·        Detail-oriented with a high level of accuracy.

Solution Architect – .NET & Angular

Location: Chandigarh (with frequent onsite Jaipur)

Experience: 10+ years (3+ in architecture roles)

Employment Type: Full-Time (Contractual- 3-5 months)

Role Overview:

We are seeking a hands-on Solution Architect with deep expertise in the .NET and Angular stack to lead technical design and implementation for complex government IT projects. The role is focused on system architecture, integrations, performance, and code quality, working alongside an established project management team.

Key Responsibilities:

• Define and own solution architecture, including component design, data flow, integration patterns, and deployment topology.
• Lead preparation of HLD, LLD, and technical documentation as per government standards.
• Review and guide implementation of modules built on ASP.NET Core, Angular, and MSSQL.
• Ensure compliance with security, scalability, GIGW, and NIC integration standards.
• Conduct code reviews, resolve architectural blockers, and guide the team on tech decisions.
• Collaborate with DevOps on CI/CD, containerization, and infrastructure design.

Technical Skills:

• ASP.NET Core, Angular 12+, TypeScript
• MS SQL Server
• REST API design, JWT/OAuth2, caching, queues
• Govt Cloud
• Knowledge of government integration protocols (Aadhaar, DigiLocker, eOffice, etc.)

Preferred:

• Prior experience in at least 2 government/PSU projects
• Familiarity with STQC, GIGW, data residency, and compliance mandates
• Architecture certifications (e.g., TOGAF, Microsoft Azure)

Job Description

 - Payments: Monitoring processing of payments in a timely

manner by the Accounts Executive that you will be supervising

directly.

- Receivables: Monitoring collection of receivables in time. In

addition, oversee that pro-forma and tax invoices are raised

appropriately.

- Recording: Overseeing the accounting function in ensuring

that the P&L and Balance Sheet presents an accurate picture

of our accounts.

- Costing: Playing a crucial role in deriving the unit economics

for our range of products.

- Reporting: You will play a critical role in preparing monthly

management reports on metrics / sales /budgeting to various

process owners to enhance their decision making.

- Standard Operating Procedures (SOPs): You (along with the

CFO) will play a pivotal role in devising the processes by which

the Finance and Accounts function and the

functions/businesses it interacts with, will adhere. This

includes shifting towards more technology-driven processes in

order to streamline Finance and Accounting operations.

- Banking and Third-party Partners: Liaising and coordinating

with our banking partners and other third-party partners

related to Finance and Compliance work.

What we are looking for

 - 1-3 years of experience working in a Finance/Accounting

department of a company or for a Finance/Accounting

services firm.

- Master’s degree relevant to Finance/Accounting

- Excellent knowledge of financial statements and its

mechanics.

- A Team Player with a pro-active and a “go-getter” attitude.

- Critical thinker who comes up with pragmatic solutions with

respect to the task at hand.

- Demonstrable leadership skills in a professional environment.

- Command over MS Office applications (such as Excel, Word,

and Powerpoint) and excellent working knowledge of

accounting software (e.g. Tally).

- Excellent Verbal and Written English communication skills.

- An eye for detail

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design, and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Requirement:

·        3-4 years of experience in web applications/full stack development using PHP, Ajax, Linux, MySQL, Apache

·        Good experience with PHP frameworks CodeIgniter (Laravel, symphony etc. would be a plus)

·        Hands on experience with SQL schema design, REST API design, API integrations

·        Working knowledge of cron jobs

·        Familiarity with modern libraries and frameworks. ie: Bootstrap, jQuery, etc

·        Expertise in developing highly scalable and performant web applications.

·        Proficient in debugging and diagnosing production systems

·        Experience in preparing design specifications/documents.

Good to have:

·        Familiar with Payment Gateways/Wallet integrations is a plus.

·        Experience working with JIRA, Bitbucket, Git, etc.

·        Good written and technical communication skills.

·        Working knowledge of WordPress with plug-in development.

Responsibilities:

·        Adhere to best practices in software development on PHP technology.

·        Deliver high-quality, unit-tested code that follows good coding principles.

·        Maintain a positive influence on your associate team members.

·        Excellent communicator and possess the ability to robust articulation.

·        Show high ownership and is self-driven.

·        Provide support on troubleshooting systems when issues are escalated.

·        Help deliver as a team, verifying that completed user stories meet business expectations.

We are dedicated to revolutionizing the tech industry through our advanced software solutions. We are in search of a talented and passionate Full Stack Developer (MERN STACK) with expertise in both frontend and backend technologies. This role is crucial for driving innovation and enhancing the performance of our web applications, ensuring an exceptional user experience.

I. Key Responsibilities:

A. Frontend Development:

1. Develop and maintain high-quality web applications using React.js and other frontend technologies.

2. Create responsive, user-friendly interfaces adhering to UI/UX design principles.

3. Optimize web applications for maximum speed and scalability.

B. Backend Development:

1. Develop and maintain efficient, reusable, and reliable code using Node.js, Express.js, or other backend frameworks.

2. Implement effective RESTful APIs and server-side rendering techniques.

3. Collaborate with the team to design and implement database schemas, ensuring data integrity and security.

C. Collaboration and Communication:

1. Work closely with cross-functional teams, including UX/UI designers, backend developers, and product stakeholders.

2. Participate in code reviews and provide constructive feedback to peers.

3. Communicate effectively with team members and clients to manage expectations and coordinate tasks.

II. Skills and Qualifications:

A. Frontend Technologies:

1. Proficiency in HTML5, CSS, JavaScript ES6, React.js, and Bootstrap.

2. Familiarity with state management libraries (e.g., Redux) and frontend development tools (Babel, Webpack, NPM).

B. Backend Technologies:

1. Proficiency in Node.js, Express.js, Django, Flask, or other backend frameworks.

2. Experience with databases and ORM frameworks (SQL, NoSQL, Sequelize, SQLAlchemy, etc.).

C. Development Practices:

1. Solid understanding of the full web development life cycle and RESTful API design.

2. Experience with testing frameworks (Jest, Mocha, etc.) and version control systems (GitLab, GitHub).

3. Familiarity with continuous integration/continuous deployment pipelines (e.g., Jenkins, Strider) and containerization (Docker, Kubernetes).

D. General Skills:

• Total experience should be 10 yrs with minimum experience as full stack developer 5 plus years
• Effective team player with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

Requirements:

·  UIPath certification

·  Proficient in UI Path Platform, Test Manage, Test Suite, with 6+ years of Experience on Test Automation

·  Hands-on experience in building automated scripts using Low-Code No-Code Platform (UIpath)

·  Experience on Testing SOAP or REST API

·  Experience building data driven tests and frameworks for Web, Windows, and Micro services.

·  Understanding of test methodologies (regression, functional, unit, integration, code coverage, performance, etc.)

·  Experience building data driven tests and frameworks for Web, Windows, and Micro services.

·  Designing and developing test automation frameworks and understanding of test automation design patterns and software testing principles.

·  Familiarity with Relational Databases and SQL

·  Bachelor's degree in computer science, engineering or related field

·  Minimum of 7 years of experience in software testing and test automation

·  Minimum of 5 years of experience in UIPath test automation

·  Strong knowledge of test automation frameworks and tools

·  Experience with continuous integration and continuous delivery (CI/CD) pipelines

·  Ability to analyze and debug complex issues

·  Excellent problem-solving skills

·  Strong communication skills and ability to work collaboratively in a team environment

·  Knowledge of agile methodologies

 Flexibility

Need to be flexible with respect to working times, provide two hours overlap with IST (Central Time) and UK time on an ongoing basis.

If you are passionate about test automation and have experience with UIPath, we encourage you to apply for this exciting opportunity. We offer a competitive salary, excellent benefits, and opportunities for growth and development.

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 5-12 years in key account management/ BD / corporate sales is
• Experience in corporate sales, executive health check packages sales with corporates- from diagnostic companies, online aggregators, is preferred
• Outstanding communication and professional networking skills
• Excellent presentation, negotiation and interpersonal skills
• High ownership and problem-solving ability is a must