Customer Support Specialist
at Companies deliver modern and easy onboarding. (WF1)
- Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
- Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
- Participate in solution development and publications for the company knowledge base resources
- Report common user issues, suggest product improvements and convey important product feedback
- Formulate action plans (technical and operational) for analyzing and resolving reported product issues
- Stay updated on all product features- current, new & in the pipeline. Work closely with the Product
Our Ideal Candidate:
- Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
- Preferably someone from Engineering / MCA background
- Possesses thorough knowledge of Javascript, CSS & HTML
- Gets a thrill in solving everyday problems.
- That zeal to not let go of a customer without a solution.
- Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
- Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis
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Location: Noida
Experience: 3+ years
Industry: IT Consulting & Services
Job Overview
Gyanwave IT Consultancy Pvt. Ltd. is seeking a proactive Business Development Executive with 3+ years of B2B experience in IT services. The candidate will focus on generating leads, acquiring clients, and driving business growth in a dynamic market.
Key Responsibilities
- Generate and qualify B2B leads through multiple channels.
- Build and manage client relationships, ensuring long-term partnerships.
- Develop and execute strategies to meet and exceed sales targets.
- Conduct market research to identify new opportunities.
- Prepare and present business proposals and negotiate deals.
- Collaborate with internal teams to deliver tailored solutions.
Requirements
- 3+ years of B2B sales experience, ideally in IT consulting.
- Strong communication, negotiation, and lead generation skills.
- Proven ability to meet sales targets.
- Bachelor’s degree in Business or related field preferred.
Role & Responsibility
- Experience in 3D-Modeling, Autodesk 3D-Studio Max, texturing, lighting, and Architectural Visualization.
- Ability to light characters and environments, interior and exterior, different times of day
- Add the lighting that creates atmosphere, increasing realism, tone and depth in a scene and clarifying location, weather and time of day.
- Experience in using V-ray lighting and rendering settings
- Experience in creating photo realistic output for renderings.
Qualification
- Any bachelor's degree
- Ambitious individual with a desire to excel.
- Work closely as a team player within the modelling team.
- Excellent knowledge to understand the requirement of lighting as per the Shots.
- Should have good understanding of color, contrast, detail, and good lighting principles when creating materials and lighting.
- Should be committed towards work and targets should be achieved on time.
- Effective time management and organizational skills
- Excellent eye for detail & creative thinking.
- Ability to work on multiple projects.
- Stay updated with latest software trends in market.
- Knowledge of architectural terminology and products is a must.
Benefits
- Salary benefits based on your experience & skills
- Opportunity to grow within organization
- Well trained and skilled team to work with
- Paid leaves and paid sick leaves benefit
- We work for 9:00 AM to 6:00 PM shift
- Monday to Friday with alternate Saturday working
- Experience 4 to 10 years
- Location - Hyderabad (work from Office)
- NP- Immediate to 30 days
- Need experience in Swift / OOP's concept, API & SDKs, Mapkit, Firebase, and Payment Gateways.
Responsibilities: -
- Design and build applications for the iOS platform (Prefer Swift Language)
- Ensure the performance, quality, and responsiveness of applications
- Collaborate with a team to define, design, and ship new features
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality and organization.
- Should have basic knowledge of the application submission process
Skills
- Proficient with Swift, and Cocoa Touch
- Experience with iOS frameworks.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Knowledge of UI/UX standards.
- Understanding of Apple’s design principles and interface guidelines
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Proficient understanding of code versioning tools such as Git
Experience: 3-5 Years Experience
Skills:
Javascript, Node JS, HTML, CSS, Advanced JS
Location : Ahmedabad
We are looking for an experienced cross platform Mobile Developer with 2-5 years of building performant mobile apps on both iOS and Android platforms. You are in top 5% of your field and are passionate about creating new products and innovative code. We are building a solution that deploys elements of tokenization using block chain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities. You would be developing and maintaining Cross platform Android and iOS applications. You will be working alongside other engineers and developers working on different layers of the infrastructure.
Key Requirements
- BE/ BTech or MTech/ Dual degree in Computer Science/ Software engineering or similar from a Tier 1 institute.
- Thorough understanding of Flutter and its core principles.
- Proficient in Dart6 Programming.
- Knowledge of Swift, Obj C, Xamarin & native build tools, like Xcode, Gradle (Android Studio, IntelliJ)
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Familiarity with RESTful APIs, JavaScript & React Native
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Be extremely conversant in table stakes software engineering toolchain - Linux/Shell, IDE’s, Git, Debuggers, Profilers.
- Strong knowledge of UI design principles, architecture patterns, and best practices for development.
- Ability to write well-documented, clean code
- Experience launching and managing production mobile apps
- Ability to deep dive into problem-solving and build elegant, maintainable solutions to complex problems, in addition to excellent interpersonal skills.
About the Company:
It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges.
Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.
Responsibilities
- Interface with clients and sales team to translate functional requirements into technical requirements
- Plan and estimate tasks with your team, in collaboration with the delivery managers
- Engineer complex data acquisition projects
- Guide and mentor your team of engineers
- Anticipate issues that might arise and proactively consider those into design
- Perform code reviews and suggest design changes
Prerequisites
- Between 5-8 years of relevant experience
- Fluent programming skills and well-versed with scripting languages like Python or Ruby
- Solid foundation in data structures and algorithms
- Excellent tech troubleshooting skills
- Good understanding of web data landscape
- Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus
Skills and competencies
- Prior experience with team handling and people management is mandatory
- Work independently with little to no supervision
- Extremely high attention to detail
- Ability to juggle between multiple projects
We are looking for Dynamic Business Development Managers, who will be able to run the sales cycle from end-to-end. The job involves taking the qualified opportunities provided by the inside sales team, to closure, by creating strong rapport with decision makers and articulating the key differentiators of our solutions. We need go-getters with an entrepreneurial spirit and an outbound "hunter" mentality. You must be a naturally curious about Technology, self-motivated and committed to achieving targets, by creating new business opportunities across our entire technology portfolio.
ESSENTIAL FUNCTIONS:
- Quickly understand the various technology portfolios that Korcomptenz offers, uncover customer needs, articulate our key differentiators to secure the sale
- Strong team player who collaborates with other departments throughout the sales process and inspires confidence in prospects
- Powerful communicator and presenter – comfortable in using these skills to develop relationships with high-level executives
- Proven ability to aggressively uncover opportunities and convert them into new business
- Accurately record, track sales activity and report in CRM system
SELECTION CRITERIA :
Must possess excellent communication (written and spoken) skills
Successful track record selling Software Products and Services into the UAE Market as an individual contributor
Must have sold complex Enterprise IT solutions in ERP/CRM/Cloud/SaaS/Infrastructure/Data Analytics
Must have sold end-to-end deals in the UAE market
Graduates/Engineers/MBAs with at least 7+ years of relevant work experience
OTHER REQUIREMENTS:
Ability to survive and thrive in a competitive sales environment.
Results-focused and resilient professional who takes proactive action to meet sales goals
Passionate about enabling customer success with selling the best-fit technology solutions
Positive attitude and willing to go the extra mile
Out of which, an experience of 1 to 2 years in Spring Boot and Microservices is mandatory
Need to have an experience working on Digital Domain or E-Commerce Domain or Travel Domain
Strong experience with Java 8, Spring and Spring Boot, Spring MVC, Spring Data
Working experience on Microservices
Version Control: Git
Strong understanding of functional/reactive programing, OOP, design
Experience on Docker and Kubernetes.
SDLC: Working experience in Agile methodology
Strong written and verbal communication skills
Strong Interpersonal skills and Time Management skills
Immediate Joiners Preferred
Within maximum 30 days notice period can also apply
Currently remote working, however, post pandemic, candidates need to relocate to any of the location given above