Customer Support Specialist
at Companies deliver modern and easy onboarding. (WF1)
- Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
- Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
- Participate in solution development and publications for the company knowledge base resources
- Report common user issues, suggest product improvements and convey important product feedback
- Formulate action plans (technical and operational) for analyzing and resolving reported product issues
- Stay updated on all product features- current, new & in the pipeline. Work closely with the Product
Our Ideal Candidate:
- Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
- Preferably someone from Engineering / MCA background
- Possesses thorough knowledge of Javascript, CSS & HTML
- Gets a thrill in solving everyday problems.
- That zeal to not let go of a customer without a solution.
- Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
- Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis
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LogiNext is looking for a technically savvy and passionate QA engineer to cater to the testing efforts in automation and manual testing. You will help the team in building an awesome automation platform from scratch and test the product for quality.
You have hands-on experience in testing and writing scripts to develop and execute exploratory tests as well as automated tests in order to ensure product quality. You will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You will be responsible for conducting tests before the launch of the product to ensure smooth functioning of the software and the client requirements are fulfilled, while being cost-effective. You have demonstrated strong inter-personal and communication skills.
Responsibilities:
Design, develop and execute automation scripts using open source tools Create repeatability in testing through automation that enable and validate high quality releases at a fast pace. Perform thorough regression, functional, security, integration and manual testing Create detailed, comprehensive and well-structured test plans and test cases Identify functional /non-functional issues and come up with creative resolutions Track bugs and perform thorough regression testing after bugs are solved Engage with cross functional teams to enable delivery through good planning, proactive communication and timely execution
Requirements:
Bachelor’s degree in Computer Science, Information Technology or related field 4 to 7 years of experience in automation testing and using testing tools like Selenium, JUnit, jMeter, Appium Expertise in testing distributed and scalable web and mobile applications Experience in non-functional testing skills like stress testing, performance testing and security testing Experience in testing RESTful APIs Experience of working in Agile Environment and Continuous Integration systems Basic knowledge of Java / Groovy / shell scripts Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure
Salesforce Architect
Location: Pune | Salesforce Years of Experience: 8 Years+
About the role:
As a Salesforce Pre-Sales Solution Architect, you will own the integrity and strength of the
solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an
effective mentor for other Salesforce professionals working alongside you. You will need a
deep understanding of the Salesforce platform but just as importantly, top-notch people
skills to get your ideas and solutions across to stakeholders and gain integrity to get your
visions built into successful solutions.
Responsibilities
This is a varied Salesforce Solution Architect role, with the following responsibilities:
Conduct research into clients’ use of Salesforce, producing a report of findings with
recommended steps and a roadmap for Salesforce solutions,
Provides technical support in sales calls, solution presentations, and assists the client
partners in managing the deal cycle
Translates customer business objectives and requirements into solutions and level-
of-effort estimates to implement those solutions
Provides input for RFI and RFP responses, including the effort estimate, project team,
timeline, implementation methodology and solution components
Delivers excellent Salesforce sales presentations to the customer in support of the
sales process
Acts as trusted advisor to customers by anticipating customer needs and identifying
appropriate solution alternatives
Responds to customer questions and objections on technical issues
Validates technical recommendations against customer requirements and assists
with preparing statements of work
A strategic approach to solution design, with a proven ability to develop and execute
tactical plans to support the strategy
Collaborate with colleagues and customers to create prototypes and proofs of
concept as a means of eliciting and defining requirements,
Review solutions and recommending improvements,
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the
project,
Own the design of Salesforce and (optionally) other affiliated solutions for Sales,
Service, and platform solutions,
Act as a release manager, approving configuration and coded items to be deployed
between environments. Where appropriate, this could include deploying changes,
Provide guidance on user story writing style,
Ensure success and acceptance criteria are defined for each story,
Describe and illustrate designs with appropriate justifications,
Ensure documentation of the steps for testing,
Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
Supervise the configuration, quality assurance, testing, and deployment of
Salesforce,
Collaborative project and workstream planning.
Required Qualifications and Background
At least 5 years’ experience in a leading role in designing & providing solutions in
Salesforce projects,
Excellent communication skills, written, verbal, and interactive when online,
Minimum Salesforce certified:
Administrator
Sales Cloud Consultant
Service Cloud Consultant
Platform App Builder
Salesforce Designer certifications,
Salesforce Architecture certifications – Technical & Solution Architect
- Proven work experience as a Front-end developer
- Hands on experience with markup languages
- Experience with JavaScript, CSS and jQuery
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles
- Familiarity with software like Adobe Suite, Photoshop and content management systems
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
- BSc degree in Computer Science or relevant field
About us;
GreedyGame is looking for a Mobile App Tester to join its clan! We are looking to get an amazing testing engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.
JOB DETAILS:
Seniority Level: Associate Level
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions: Engineering, Information Technology
Job Location: Bengaluru
Experience: 1+
WHAT WILL BE YOUR RESPONSIBILITIES?
- Work with our proprietary Java and Kotlin based SDK to find performance and functionality related issues.
- Working with in-house Dashboards to perform testing of UI and APIs.
- Collaborating with teams to create test documents.
- Planning and task management in congruence with the team.
WHAT ARE WE LOOKING FOR?
- Expertise on testing different QA Methodologies black box, white box and gray box for both web UIs and backends both manually and automation.
- Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
- Ability to automate Android applications using tools such as Appium.
- Hands-on experience on API testing and testing tools like Postman, Rest-Assured or other API testing tools.
- Experience working with Proxy tools like Charles Proxy, Fiddler.
- Excellent in test strategising, planning, estimation, execution, and reporting.
- Working knowledge of Agile scrum methodologies
- Strong debugging, problem-solving, interpersonal and troubleshooting skills.
WHAT'S IN IT FOR YOU?
- An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
- To work with a team of young enthusiasts who are always upbeat and self- driven to achieve bigger milestones in shorter time spans.
- A workspace that is wide open as per the open door policy at the company, located in the most happening center of Bangalore.
- A well fed stomach makes the mind work better and therefore we provide - free lunch with a wide variety on all days of the week, a stocked pantry to satiate your want for munchies , a Foosball table to burst stress and above all a great working environment.
- We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us and in order to make sure that happens, there is timely formal and informal feedback given
Must-Have:
- Core Java (Must be good in Core Java concepts, Java programming practices, Clean coding.)
- Spring Framework(Must have working experience in Spring Core)
- Any SQL framework(hands-on working experience in any of these: Hibernate/JPA/MyBatis/Spring Data/Others)
- Hands-on experience in REST API
- Hands-on experienceSQL Database(any of the databases: Oracle/MySQL/PostgreSQL/SQLServer)
- Must have working experience with basic GIT
- Maven or Gradle (Must have working experience in building Java projects using maven or Gradle.)
- Should be able to work independently under someone's guidance.
Good to have:
- Advanced Java(Threading, Performance optimization)
- Spring Boot
- Other Spring frameworks(Spring Security, Spring Batch, Others)
- Microservices - Any NoSQL database(MongoDB, Cassandra, others)
- Application designing concepts.
Hiring for leading BNPL player
Someone from the Product /Fintech based company
Max notice 1 month or immedite joiner are welcome
Primary role will be quality and timely delivery of the application/feature/module your team will be working on
- Analysis of requirements, preparing a query list based on those requirements
- Participation in test planning meetings and providing feedback to the testing/product teams
- Conducting exploratory testing – simultaneous test design and execution
- Writing Automation test scripts with the aim to carry out https://u-tor.com/topic/how-automate-regression-testing">automated regression tests after every update and release of the new software version
- Set the priority for automation scenarios and work to maximize test coverage
- Write documentation on automated testing and select new automated tools
- Collaborate with the development team to assess or diagnose problems and suggest possible solutions
Desired Skills:-
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience of 5-7 Years
- Expertise in Automation/Manual testing with experience in writing and executing the test cases
- Expertise in any Software programming language-preferably Java
- Experience in writing test automation scripts and good understanding of standard automation frameworks
- Knowledge of CI tools like Maven, Jenkins, Github and related build deployment processes
- Hands-on experience in API Testing (HTTP and RESTful web services) using JMeter/postman etc.
- Working experience on testing web applications with databases such as (SQL/MongoDb, CouchBase )
- Strong knowledge of software QA methodologies, tools and processes with Understanding the SDLC (Software Development Life Cycle) Models - AGILE, Sprint