Customer Support Specialist

Job Title: Account Manager – USA Market

Experience: 3–8 Years

Department: Sales

US Market experience mandatory

Any gender

Shift timing: 6 PM to 3 AM

Max CTC: 15 LPA(both position)

Inhouse desk job

Individual Contributor role

B2B SaaS Company Experience Mandatory

5 days of working from the office.

Role Overview

We are seeking a results-driven Account Manager to manage and grow client relationships in the

U.S. market, with a strong preference for candidates with experience in cloud migration services.

The ideal candidate will have a proven track record in B2B sales, account growth, and consultative selling within IT services or cloud solutions.

You will be responsible for managing existing accounts, identifying expansion opportunities, driving

revenue growth, and positioning cloud migration solutions (M365/Azure/GCP) that align with client

business objectives.

Key Responsibilities

 Manage and grow assigned accounts within the USA market.

 Act as the primary point of contact for client stakeholders.

 Identify upsell and cross-sell opportunities, particularly in:

o Cloud migration & modernization

o Infrastructure transformation

o Managed cloud services

 Drive end-to-end sales cycles from requirement gathering to deal closure.

 Collaborate with pre-sales, cloud architects, and delivery teams to craft tailored cloud migration solutions.

 Build long-term relationships with CXOs, IT Directors, and decision-makers.

 Prepare account plans, revenue forecasts, and pipeline reports.

 Meet and exceed quarterly and annual revenue targets.

 Negotiate commercial terms and manage contract renewals.

 Stay up to date with cloud trends, competitive landscape, and US market dynamics.

Required Qualifications

 3–8 years of experience in: Account management / IT services sales / technology consulting

o Handling USA clients (mandatory)

 Proven experience selling cloud solutions and/or IT services.

 Understanding of:

o M365, Azure, or Google Cloud platforms

o Cloud migration strategies (lift & shift, re-platform, re-architect)

o Application modernization & ; infrastructure services

 Strong consultative selling and negotiation skills.

 Experience managing multi-million-dollar accounts (preferred).

 Excellent communication and presentation skills.

 Ability to work in US time zones as required.

Position: Kinaxis Developer

Location: Bengaluru/Hyderabad

Job Description:

• Expertise in Kinaxis Rapid Response, RRS Worksheets, and integration with ERP systems like SAP and Oracle APS
• Design, development, and deployment of Kinaxis RR solutions; manage integrations and optimize supply chain processes; mentor technical teams and drive stakeholder collaboration
• 6+ years IT experience with 4+ years Kinaxis data integration expertise, BE/B.Tech/MCA/M.Tech degree, skilled in ERP (SAP, Oracle) and integration tools (REST/SOAP, ETL, APIs)
• Design and implement Kinaxis integration with ERP, PLM, MES; manage cloud and hybrid architectures; stakeholder communication and troubleshooting
• A strong understanding of Kinaxis's data management and integration including key control settings with experience of integrating data from legacy systems/ERPs.
• Deep understanding of the underlying data model and analytics of Kinaxis with understanding of how demand, supply, and inventory data are structured in the system to ensure calculations are correct within the tool.
• A solid understanding of the Kinaxis Supplier Collaboration application and close loop design as well as a good understanding of ERP processes and screens in managing open orders, VMIC, supplier schedules etc.
• Act as the primary point of contact for functional issues, proactively identifying, diagnosing, and resolving errors and inefficiencies in existing configurations.

Job Title: Assistant Manager – Sales (Building Automation Solutions)

Location: Chennai

1. Job Overview

• Responsible for sales and business development of Building Automation Solutions (BAS) & ELV projects.
• Drive revenue growth through client acquisition, relationship management, and technical solution promotion.
• Work closely with clients, consultants, and internal teams to achieve business objectives.

2. Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies for Building Automation Solutions.
• Identify and pursue new business opportunities in target industries.
• Achieve sales targets and contribute to revenue growth.

Client Engagement

• Build and maintain strong client relationships.
• Understand client requirements and propose tailored BAS/ELV solutions.
• Conduct product demonstrations, presentations, and negotiations.

Technical & Project Support

• Provide pre-sales and post-sales technical support to clients.
• Possess strong technical knowledge of BAS, HVAC, and ELV systems.
• Coordinate with project and technical teams for smooth execution.

Market Analysis & Reporting

• Monitor competitor activities, market trends, and customer feedback.
• Prepare periodic sales reports and forecasts for management review.
• Suggest improvements to strengthen market positioning.

3. Qualifications

• Bachelor’s Degree in Instrumentation / Electronics / Automation / related field.
• 8–10 years’ experience in Sales & Marketing of Building Automation Solutions / ELV / HVAC projects.
• Proven track record of project sales and target achievements.

4. Key Skills (Must-Have)

• Sales & Business Development in Building Automation Solutions / ELV projects
• Technical knowledge of BAS, HVAC, Automation Products
• Client Relationship Management
• Pre-Sales & Post-Sales Support
• Excellent Communication & Presentation skills
• Market Analysis & Negotiation

5. Additional Skills (Good-to-Have)

• Knowledge of emerging automation products and technologies.
• Ability to handle large-scale project sales independently.
• Strong networking with consultants, contractors, and system integrators.

6. Benefits

• Competitive salary with attractive incentives/commissions.
• Health insurance and employee benefits.
• Professional growth and learning opportunities.

About Synorus

Synorus is building a next-generation ecosystem of AI-first products. Our flagship legal-AI platform LexVault is redefining legal research, drafting, knowledge retrieval, and case intelligence using domain-tuned LLMs, private RAG pipelines, and secure reasoning systems.

If you are passionate about AI, legaltech, and training high-performance models — this internship will put you on the front line of innovation.

Role Overview

We are seeking passionate AI/LLM Engineering Interns who can:

• Fine-tune LLMs for legal domain use-cases
• Train and experiment with open-source foundation models
• Work with large datasets efficiently
• Build RAG pipelines and text-processing frameworks
• Run model training workflows on Google Colab / Kaggle / Cloud GPUs

This is a hands-on engineering and research internship — you will work directly with senior founders & technical leadership.

Key Responsibilities

• Fine-tune transformer-based models (Llama, Mistral, Gemma, etc.)
• Build and preprocess legal datasets at scale
• Develop efficient inference & training pipelines
• Evaluate models for accuracy, hallucinations, and trustworthiness
• Implement RAG architectures (vector DBs + embeddings)
• Work with GPU environments (Colab/Kaggle/Cloud)
• Contribute to model improvements, prompt engineering & safety tuning

Must-Have Skills

• Strong knowledge of Python & PyTorch
• Understanding of LLMs, Transformers, Tokenization
• Hands-on experience with HuggingFace Transformers
• Familiarity with LoRA/QLoRA, PEFT training
• Data wrangling: Pandas, NumPy, tokenizers
• Ability to handle multi-GB datasets efficiently

Bonus Skills

(Not mandatory — but a strong plus)

• Experience with RAG / vector DBs (Chroma, Qdrant, LanceDB)
• Familiarity with vLLM, llama.cpp, GGUF
• Worked on summarization, Q&A or document-AI projects
• Knowledge of legal texts (Indian laws/case-law/statutes)
• Open-source contributions or research work
• 
  

What You Will Gain

• Real-world training on LLM fine-tuning & legal AI
• Exposure to production-grade AI pipelines
• Direct mentorship from engineering leadership
• Research + industry project portfolio
• Letter of experience + potential full-time offer
• 
  

Ideal Candidate

• You experiment with models on weekends
• You love pushing GPUs to their limits
• You prefer research + implementation over theory alone
• You want to build AI that matters — not just demos

Location - Remote

Stipend - 5K - 10K

• Develops Salesforce.com platform modules, dashboards, interfaces,     and database functions with VisualForce,and the Apex coding language
• Understand and utilize Salesforce strategies the technical standards, specifications and policies that are supported within the Salesforce ecosystem
• Experience with Salesforce.com Lightning UI, Apex, and performance optimisation
• Mentor junior team members in Integration Technologies, and Salesforce best practices
• Lead the technical planning & requirements gathering phases for Salesforce projects
• Lead Salesforce development team in developing solutions through collaboration and discussion, within our teams and with clients

About Company

Our client is a luxury home décor brand and led by highly admired luxury brand builders, internationally trained designers, and world-class technology professionals.

Role & Responsibilities :

• Design and implementation of the overall web architecture
• “Pixel-perfect” implementation of our approved user interface
• Front End Development - Expertise in front-end technologies, including JavaScript,CSS3 and HTML5 and third-party libraries such as React Js, jQuery
• Design and deployment of our database
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our REST API
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration and deployment
• Designing Database - Expertise in databases like MySQL, Other database like
• MongoDB , PostgreSQL Will be plus.
• Ensuring cross-platform optimization for mobile phones.

Requirements:

• Server management and deployment for the relevant environment
• Familiarity with a relevant and globally supported framework—both front-end and back-endlike React, Laravel.
• Thorough understanding of user experience and possibly even product strategy
• Experience implementing testing platforms and unit tests
• Who qualifies?
• Software developer with skill to develop front-end and back-end system in Web site
• development.
• The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.
• Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.

You will make an ideal candidate if you have: 

• Experience of building a range of Services in a Cloud Service provider

• Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques

• Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)

• Managed an infrastructure that involved 50+ hosts/network 

• 3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security

• Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)

• Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools

• Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams

• Good leadership and teamwork skills - Works collaboratively in an agile environment

• Operational effectiveness - delivers solutions that align to approved design patterns and security standards

• Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS

• Experienced in full automation and configuration management

• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same

• A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success

• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Essential Skills :

• Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security

• Demonstrable experience of Linux administration and scripting preferably Red Hat

• Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools

• Experience working within an Agile environment

• Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS

• Server administration (either Linux or Windows)

• Automation scripting (using scripting languages such as Terraform, Ansible etc.)

• Ability to quickly acquire new skills and tools

Required Skills :

• Linux & Windows Server Certification