Customer Support Specialist

Job Title: Pre - Sales Engineer

Location: Navi Mumbai, Vashi

Department: BMS (Building Management System)

Reports To: Regional Sales Manager

Job Summary:

We are seeking a dynamic and technically proficient Pre Sales Engineer to join our team. In this role, individual will be responsible to provide technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. Individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.

Key Responsibilities:

• Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.
• Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.
• Customer Solutions: Understand customer requirements and present customized technical solutions that align with their business goals.
• Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.
• Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.
• Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.
• Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.
• Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.
• Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.
• Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.
• Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.
• Internal Support & Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.
• Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.
• Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.
• Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.
• Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.

Qualifications & Skills Required:

• Strong technical skills and comfort in leading technical discussions.
• Sales aptitude with a keen interest in interacting with customers.
• Proactive approach with a strong customer focus and problem-solving skills.
• Ability to quickly learn and adapt to new products and technologies.
• Excellent interpersonal and teamwork abilities.
• Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
• Familiarity with commercial terms and conditions and their application in sales processes.
• Proficiency in MS Office tools including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

• Engineering Degree (Electrical, Electronics, Mechanical)
• Strong communication and presentation skills.
• Familiarity with basic PLC and DDC design and software applications.
• Experience: 3-5 years of relevant in BMS or HVAC/ELV industry

Senior Full Stack Developer (React/Node.js) – Hyderabad / Remote India

Experience

5-10 years

Employment Type

Full-time

Location

Hyderabad (Hybrid) or Remote within India.

Compensation

₹8-30 LPA depending on experience and skill.

About Us

We are an AI-first technology startup building modern web and mobile solutions for global customers. We value technical excellence, ownership, curiosity, and continuous learning.

Excellent spoken English is NOT mandatory. If you are technically strong and eager to learn, we encourage you to apply.

Must Have Skills

• React.js
• TypeScript
• Node.js
• Next.js
• REST APIs
• SQL databases
• Git
• CI/CD
• AWS, Azure or GCP
• System design fundamentals

Good to Have

• Java & Spring Boot
• Python
• Flutter
• Docker & Kubernetes
• AI tools (ChatGPT, Cursor, Copilot, Claude)
• Event-driven architecture

Responsibilities

• Build scalable applications.
• Design APIs and microservices.
• Participate in architecture decisions.
• Mentor junior developers.
• Leverage AI to improve engineering productivity.
• Collaborate with global teams.

We Care More About

• Problem-solving.
• Ownership.
• Learning ability.
• Writing clean code.
• Curiosity.

We Do Not Require

• Perfect spoken English.
• Fancy degrees.
• Experience in every technology listed.

Your responsibilities could include:

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
• Acting as a role model and always behaving in line with our company values
• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
• Managing contractual budgets in line with financial targets
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
• Ensuring contract required training and screening / vetting has been completed for all security staff
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
• Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
•  

Skills and experience

Ideally, we’re looking for people with

• A checkable personal history including periods of education, employment, travel and unemployment
• Prior experience of working in a similar operational management role , ideally within the security industry
• A valid security industry licence or accepted certificate of security competence
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organisational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environmen

• Analyze highly complex business requirements;
• generate technical specifications to design or redesign complex software components and applications;
• Acts as an expert technical resource for modeling, simulation and analysis efforts;
• Adapt to change quickly and adjust work accordingly in a positive manner;
• Be flexible and thrive in an evolving environment;
• Individual contributor to build the application for e-commerce platform;
• Assures quality, security and compliance requirements are met for supported areas;
• Working in cloud data stores to include S3, DynamoDB and/or Amazon RDS;
• Perform test automation in a test-driven development environment;
• Implement DevOps concepts, tools and continuous delivery pipelines - Bamboo, Jenkins, Maven, Bitbucket, Jira, etc;
• Implement instrumentation to gather business-specific metrics around consumer usage patterns;

• Discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

• A degree in programming, computer science, or a related field.
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform. 

Product Manager 

As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers. 

Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.  

Position 

• Full time employment 

Location 

• Any location in India 

Requirements 

• Develop and lead the product vision and strategy for Mudrantar SaaS Product 
• Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics 
• Strategically assess new opportunities and develop alignment around these 
• Collaborate and build executive alignment for your vision 

• Foster a community of data-informed decision making 
• Provide hands-on leadership for teams consisting of top-notch engineers and Managers 
• Create clear career paths for team members and help them grow with regular and deep mentoring. 
• Perform regular performance evaluation and share and seek feedback. 

Who will be ideal for this role? 

• 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes. 
• Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held. 
• Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth 

• Impact-driven: Ability to work with engineers and designers to deliver key results. 
• Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery. 

Nice to have 

• Bachelor's Degree and/or equivalent Computer Science course 
• 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS 

• Demonstrable track record of SaaS product Development and Team Management 
• Strong written and verbal communication skills 

What we offer: 

• Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits 
• Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes 

• Work with a market dominating technology 
• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey 
• Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions 

Job Functions / Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements: 

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills