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Customer Support Specialist
Companies deliver modern and easy onboarding. (WF1)
Customer Support Specialist
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Customer Support Specialist

at Companies deliver modern and easy onboarding. (WF1)

Agency job
2 - 6 yrs
₹20L - ₹25L / yr
Bengaluru (Bangalore)
Skills
Technical support
Customer Support
skill iconJavascript
  • Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
  • Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
  • Participate in solution development and publications for the company knowledge base resources 
  • Report common user issues, suggest product improvements and convey important product feedback 
  • Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
  • Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

 

Our Ideal Candidate:

  • Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
  • Preferably someone from Engineering / MCA background
  • Possesses thorough knowledge of Javascript, CSS & HTML 
  • Gets a thrill in solving everyday problems. 
  • That zeal to not let go of a customer without a solution. 
  • Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
  • Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis 

 

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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