Customer Support Specialist

About SkillSecureX

SkillSecureX is a technology-focused platform dedicated to providing practical learning opportunities and industry-oriented exposure in Data Science, Artificial Intelligence, Machine Learning, Web Development, and emerging technologies. Our goal is to help students and freshers gain real-world experience through project-based internships and hands-on learning.

About the Internship

We are looking for enthusiastic and motivated candidates for the role of Data Science with AI Intern. This internship is designed for students, freshers, and aspiring data professionals who want to build practical skills in Data Science, Artificial Intelligence, data analysis, and machine learning technologies.

Interns will work on real-world datasets, AI-based projects, and practical assignments while learning industry-relevant tools and workflows under mentorship.

Roles & Responsibilities

• Work on data collection, cleaning, and preprocessing

• Analyze datasets and generate meaningful insights

• Assist in developing AI and Machine Learning models

• Create reports, dashboards, and data visualizations

• Work with Python libraries and data science tools

• Participate in project discussions and team collaboration

• Support research and development activities related to AI solutions

Required Skills

• Basic understanding of Python programming

• Interest in Data Science and Artificial Intelligence

• Familiarity with Excel, statistics, or data analysis concepts is a plus

• Knowledge of Machine Learning basics is beneficial

• Strong analytical and problem-solving skills

• Willingness to learn and work on practical projects

Eligibility

• Students pursuing graduation or post-graduation

• Freshers interested in Data Science and AI

• Candidates looking to gain practical industry experience

Perks & Benefits

• Internship Completion Certificate

• Hands-on experience on practical projects

• Flexible remote working environment

• Mentorship and industry-oriented learning

• Opportunity to strengthen resume and technical skills

Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.

Responsibilities:

- Engage with customers via phone to promote and sell services.

- Provide accurate information about products/services and address customer queries.

- Handle customer complaints and provide appropriate solutions and alternatives.

- Maintain customer records by updating account information and interactions.

- Meet established sales targets and performance metrics.

We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.

If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.

COMPANY DESCRIPTION :

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital

age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If

you meet the qualifications and are passionate about making an impact in the Ed-tech

sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: upto 4lpa + Incentives

Job Location: Hyderabad (On site)

ROLES AND RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound

cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10

conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further

development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned

territory Team with channel partners to build pipeline and close deals

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000

INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 3 years of experience in Ed-tech K9 & K12

background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong

communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

Develop, design, and implement embedded applications.

· Prepares appropriate documentation as required by internal product development processes

· Conducts and participates in design, code and test reviews and inspections, as well as the feasibility, efficacy and compliance to functional and regulatory standards.

· Works closely with the software team, the software verification team, the functional manager and the project manager.

· Collaborates with distributed, cross-functional teams to ensure products meet quality, performance, scalability, reliability and schedule goals.

· Investigates software, hardware, and system problems using a variety of techniques and provides innovative solutions.

· Conduct and participate in reviews and inspections for all elements in the firmware lifecycle to ensure that our code quality and customer satisfaction goals are achieved

· Integrate and validate new product designs

· Provide post-production support

Skill Sets:

• B.Tech. / M.Tech. (any stream)

· Good knowledge in firmware development field with more than 3 years of experience

· Basic knowledge of software life cycle, algorithm and data structure.

· Excellent knowledge of OS, coding techniques, IP protocols, interfaces and hardware subsystems

· Adequate knowledge of reading schematics and data sheets for components.

· Ability to understand the electrical schematics and work closely with electrical team.

· Experience with Real Time Operating Systems and Embedded Linux.

· Mode of network connectivity - good idea about GSM/GPRS, Wifi, Ethernet mode of connections. TCP, MQTT, HTTP mode of connection will be a big plus

· Protocols Like UART, SPI, I2C, CAN, MODBUS, TCP/IP, USB, Bluetooth.

· Experience in modules like Wi-Fi, BLE, Lora WAN, ZIGBEE, RF etc.

· Should have experience in working with TFT and LED displays.

· Extensive experience in micro-controller/microprocessor (like ARM Cortex M, ESP32, STM Chips, NXP, BeagleBone , ESP chips, BeagleBone black, STM Chips, Atmega chips etc.)

· Familiarity with software configuration management tools, defect tracking tools, and peer review (GIT, SVN)

· History of driving project execution and timely delivery while ensuring a quality focus.

· Experience writing / interfacing with device drivers.

· Experience in Agile development processes and philosophies.

· Strong documentation and writing skills

Mandatory Skills:

· Basics of embedded system development

· Embedded C/C++

· Scripting Lang - Python

· Basics of wireless communication

· RTOS

· Strong Problem-Solving Skills

· Analytical Skills (Good Aptitude)

· Communication Skills

• Creating a WordPress plugin with WordPress coding standard and themes, contributed plugins over wordpress.org is a big plus.
  

• Knowledge of how to interact with RESTful APIs and formats (JSON, XML).
  

• Proficient understanding of code versioning tools such as Git, Mercurial.
  

• Strong Knowledge in Woo commerce, Yost SEO, ACF.
  

• Strong understanding of PHP back-end development.