Customer Support Specialist

Key Account Manager - Recruitment & Staffing

Hunarstreet Technologies Pvt. Ltd. Arihant Aura, Turbhe, Navi Mumbai (Opposite Turbhe Station)

Industry: Recruitment / Staffing / Talent Acquisition

Experience: 3–8 Years

CTC: 4–5 LPA | Full-time

About the Role

We're looking for a client-focused Key Account Manager to manage key accounts, drive business development, and oversee vendor relationships within our recruitment practice. If you come from a recruitment consultancy background and enjoy owning both client relationships and delivery outcomes, this role is for you.

What You'll Be Doing

• Serve as the primary point of contact for key clients -managing requirements, escalations, and satisfaction
• Coordinate with internal recruitment teams to ensure quality submissions and on-time closures
• Track hiring progress and share regular updates with clients across all active mandates
• Identify and acquire new clients through LinkedIn, referrals, networking, and direct outreach
• Handle commercial discussions, agreement negotiations, and payment follow-ups
• Empanel, onboard, and manage external recruitment vendors -setting clear expectations on quality and timelines
• Evaluate vendor performance and maintain a reliable vendor network to support delivery

What We're Looking For

• 3–8 years in a recruitment consultancy or staffing firm -mandatory
• Hands-on recruitment experience (IT and/or Non-IT) strongly preferred
• Proven track record in client acquisition and account management
• Experience in vendor empanelment and management
• Strong communication, negotiation, and stakeholder management skills
• Proficiency in MS Excel, ATS platforms, LinkedIn, and job portals
• Bachelor's degree in any discipline; MBA/PGDM preferred

Why Join Us

• Diverse client mandates across IT and Non-IT sectors
• Performance-based incentives tied to your results
• Transparent, collaborative work culture
• Conveniently located opposite Turbhe Station, Navi Mumbai

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

JOB DESCRIPTION

React Native Developer

It is a platform for creators, influencers and celebrities to grow, manage and monetise their community. It is aimed at both established and aspiring online creators who want to pursue their passion. Our vision is to enable anyone and everyone to make a successful living doing what they enjoy.

• Roles & Responsibilities:-

• Architect, build and maintain excellent React Native applications with clean code.
• Implement pixel perfect UI's that match designs.
• Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
• Integrate third-party API's.
• Write unit and integration tests.
• Release applications to IOS and Google Play stores.
• Work with native modules when required.
• Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.
• Complete two week sprints and participate in sprint retrospectives and daily standups.
• Assist with building estimates.
• Interface with clients via Slack, Zoom, and email.
• Track your time throughout the day using Toggle.
• Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
• Be part of a community of React Native developers who share knowledge and help each other as problems arise.

• Required Candidate profile:-

• 2+ years of professional experience working with React Native.
• 4+ years of professional software development experience.
• Experience working with Swift, Java required.
• Meaningful experience working on large, complex systems.
• Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
• An understanding of React Native best practices and a commitment to following them.
• Ability to work through new and difficult React Native issues and contribute to libraries as needed.
• Ability to create and maintain continuous integration and delivery of React Native applications.
• A positive mindset and can-do attitude.
• Forensic attention to detail.
• You work well within a team environment and enjoy working in the office with your colleagues.
  
  

Roles and responsibilities:

• Mandatory skill in establishing a good relationship with vendors and Handling the vendors
• Manage the Full cycle Recruiting process for Internal Needs, Ensuring a Positive Candidate Experience
• Experience with End-to-End IT Recruitment Processes and Activities Right from Sourcing to Placement
• Learn, Understand, and Practice US Staffing Best Practices
• Sourcing, Screening, and Shortlisting Resumes based on Desired Skills and Experience through Job Portals, Social Networking, Bulk Emails, etc
• Screen Resumes, Interview Qualified Candidates, and facilitate Interviews and Hiring Discussions with Interviewers and Hiring Managers
• Create Talent Pipelines with high potential Candidates for Future Job Opportunities.

Requirements:

• Excellent Verbal and Written Communication is a must
• Good Interpersonal and Decision-Making skills
• Good understanding of Technology and Technical skills
• Male Candidates preferred

Working Mode: Work from Office

Timing: Monday- Friday US shift (6.00 pm to 3.00 am)

Job Type: Full-time

Salary: ₹400,000.00 - ₹600,000.00 per year

Looking for a Java Technical Architect/ Java architect with experience between 10 to 14 years.

Candidate must have experience  in Java technologies along with SpringBoot and Microservices.
Must have experience in Cloud Technology - AWS.
Must have experience in Angular 4 or above version.

Note: 1. Candidate must be ready to work in night shift.
          2. Looking only for Tamilnadu based candidates.

Company Profile:  

"Founded in 2012, Pay1 empowers neighbourhood retail businesses & micro-entrepreneurs by adding revenues streams and providing them access to new products, credit and technology. With a network of 300k+ merchants spread across 350+ cities in India, Pay1 is at the forefront of combining retail, finance, travel and consumer technology to create an integrated business ecosystem unique to the Indian markets. 

The platform has a wide array of distinguished services such as Digital Payments, Banking Services, Travel Booking Services, Financial services (MFs. Insurance, loans, gold investments), Remittances, Recharges, Bill Payments, B2B commerce and many more. The diverse selections of services provide our merchant network with immense growth opportunities that have been previously unexplored in the Indian retail scenario."

Job Description:

• Establish strategic tie ups with the large & medium size merchant aggregators for the enablement of Digital Lending services offered.
• Create value proposition, pitch presentation and designing SLA for business partnerships
• On boarding new partners and be an interface between internal teams and partner for system and process support
• Commercial and Contract Negotiations with prospective business partners and structuring financial proposals with best-value proposition
• Key Account Management with Merchant Aggregators for New Business Opportunities / Enhancements
• Suggest measures / solutions for tapping opportunities like product customization/ innovation.
• Keep abreast of the Digital Lending landscape, competitors and business needs.
• Issue resolution in relation to Digital Lending product related issues with Partners