
Customer Support Specialist
at Companies deliver modern and easy onboarding. (WF1)
- Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
- Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
- Participate in solution development and publications for the company knowledge base resources
- Report common user issues, suggest product improvements and convey important product feedback
- Formulate action plans (technical and operational) for analyzing and resolving reported product issues
- Stay updated on all product features- current, new & in the pipeline. Work closely with the Product
Our Ideal Candidate:
- Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
- Preferably someone from Engineering / MCA background
- Possesses thorough knowledge of Javascript, CSS & HTML
- Gets a thrill in solving everyday problems.
- That zeal to not let go of a customer without a solution.
- Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
- Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis

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At Egnyte we develop content governance and collaboration products that are deployed across several large companies such as Yamaha and Red bull. The Egnyte platform supports daily, business critical operations for a million-plus user base interacting with a multi-petabyte content set.
As our company grows and we work with a wider range of enterprise customers, we’re looking for a well-rounded individual for the role of Senior Product Manager. You will be responsible for a range of product management functions to help advance one of Egnyte’s core products - the Content Collaboration Platform. In particular, Web UI is the most frequently used component of Egnyte and is the primary access point for users to Egnyte’s cloud-based platform.
Your experience in customer-facing roles, strong technical background, understanding of cloud solutions, and the ability to deliver high-value solutions that are meaningful to users and organizations will make you a successful candidate for this role. You will work directly with customers, support, sales, engineering, user experience, marketing, and other product managers to define, prioritize, and deliver product enhancements and features that increase the growth of Egnyte.
What You’ll Do (but is not limited to)
· Work as part of the team of Product Managers, that defines product vision, strategy and develops Egnyte’s product roadmap
· Collaborate with 16,000 customers including Red Bull, Yamaha, BCG to define meaningful product enhancements that improve deployments, user experience, and adoption
· Based on quantitative and qualitative research, test your hypothesis by rapid prototyping, A/B testing, design sprints
· Work with engineering to oversee the KPIs deliveries and development of high-quality applications
· Run beta programs and solicit product enhancement ideas
· Author application documentation, training guides, and related materials
· Train employees on new applications and features
Your Qualifications
· Bachelor’s degree in a technical discipline
· 5+ years of Product Management experience
· Demonstrated experience in creating new SaaS/Enterprise products or advance existing ones
· Strong prioritization skills
· Strong technical background. A deep understanding of software development is required.
· Exceptional written and verbal skills
· Proven ability to influence cross-functional teams without formal authority
· Excellent teamwork skills
Bonus Skills
· Experience in the information security sector
Requirements-
- Experience working with Flutter and Dart is required, as well as a thorough understanding of any other native or cross-platform mobile development frameworks.
- 1+ years of experience with Flutter and Firebase programming and debugging abilities are essential.
- A solid understanding of mobile architecture is required.
- It is preferable if you have experience designing PWA apps.
- Excellent knowledge of MongoDB, REST and JSON, SQLite or Couchbase Mobile, Social API integration, third-party libraries and APIs, and Core location APIs, as well as Google Material Design.
- Third-party API networking and integration
- Knowledge or expertise with any NoSQL database and tools like JIRA, Github, Bitbucket, Trello.


Frontend Developer
2-4 years/Remote or Kochi
Farmers Fresh Zone, is a Direct to Consumer Brand Backed by the Indian Angel Network. The startup lives across 5 South Indian cities. We cater to the needs of urban customers with our safe-to-eat, pesticide-free fruits & vegetables that are directly sourced from our farmers. This is possible with our technology-driven platform & demand prediction model. In short, we’re the high-tech marketplace that’s beneficial to both, the consumers & farmers.
For more info visit our website: https://www.farmersfz.com/">https://www.farmersfz.com/
The role, in a nutshell
As a Frontend Developer at FFZ, you will be part of our core development team, and will have complete ownership of our frontend application. You will bring concepts / user stories to life with ReactJS/Next.JS, HTML and CSS and an opportunity to create highly responsive web designs that work across multiple platforms and browsers.
What you’ll do at FFZ
- Bring concepts / user stories to life with ReactJS/Next.JS , HTML and CSS
- Create highly responsive web designs that work across multiple platforms and browsers.
- Ensure the technical feasibility of UI/UX designs and implement them.
- Explore and implement SEO best practices
Who you are
- At least 2 years of experience working on Typescript/JavaScript, React/React Native
- Experience / willingness in working with Next.js
- Experience with front-end development tools, build tools and versioning tools.
- Ability to write clean code, necessary tests and ensure high code quality.
- Experience integrating REST APIs and services
- Understanding / familiarity with web security concepts.
Nice to have
- Experience working with Flutter (preferred) or any other cross-platform development tool
- Experience developing mobile applications.
What we offer
- Complete ownership of our frontend application.
- Competitive salary and an excellent equity package.
- Stellar team, great start-up culture, work-life balance with generous holidays.



Create decoupled, interactive web UIs using JavaScript (Angular, jQuery)
Aid in the development and ongoing maintenance of our DevOps platform (Ansible)
Provide technical advice and recommendations for language and software choices.
Develop code that is cross-browser and cross-platform friendly
Collaborate wit…


- Strong technical knowledge in software, hardware, and networking
- Prior experience in Customer service or call center environment
- IP protocol and network experience highly desirable
- Working knowledge of NetApp technical systems (6 months or more)
- Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
- Sound problem solving skills with linear and logical troubleshooting skills
- Process knowledge, assessment, design and documentation skills
- Strong oral and written communication skills
- Solid analytical, technical, and project management skills
- Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to work independently with minimal supervision
- Must be available weekends
- Languages: B2 English
Tech mahindra hiring for Sr.Java Developer at Mumbai location.
Till pandemic it is WFH alter you need to join the office that is in Navi Mumbai
Should be very strong in Java/J2ee, Spring MVC and Webservices
Candidate should have experience in between 4 to 6 Yrs in Java, J2EE, Spring MVC, REST and SOAP Webservices, Microservices and PL/SQL
should have strong knowledge on these technologies
Candidate should ahve worked at least 3 years on SPRING

Responsibilities:
- Ability to work in an existing codebase and collaborate with a diverse team
- Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
- Intimate knowledge of crafting highly performant database queries
- Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
- A mindset towards building systems for the cloud and DevOps fundamentals
- Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
- Focus towards building security, performance, and scalability into services from the beginning
- Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions



Role- Software Development Engineer-2
As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.
Top Skills
You write high quality, maintainable, and robust code, often in Java or C++ or C#
You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.
Roles & Responsibilities
You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
Skills & Experience
Bachelors or Masters in Computer Science or relevant technical field.
Experience in software development and full product life-cycle.
Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.



