Customer Support Specialist

Companies deliver modern and easy onboarding. (WF1)

Customer Support Specialist

Multi Recruit

Company

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Customer Support Specialist

at Companies deliver modern and easy onboarding. (WF1)

Agency job

via Multi Recruit

2 - 6 yrs

₹20L - ₹25L / yr

Bengaluru (Bangalore)

Skills

Technical support

Customer Support

Javascript

Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
Participate in solution development and publications for the company knowledge base resources
Report common user issues, suggest product improvements and convey important product feedback
Formulate action plans (technical and operational) for analyzing and resolving reported product issues
Stay updated on all product features- current, new & in the pipeline. Work closely with the Product

Our Ideal Candidate:

Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
Preferably someone from Engineering / MCA background
Possesses thorough knowledge of Javascript, CSS & HTML
Gets a thrill in solving everyday problems.
That zeal to not let go of a customer without a solution.
Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis

Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
Participate in solution development and publications for the company knowledge base resources
Report common user issues, suggest product improvements and convey important product feedback
Formulate action plans (technical and operational) for analyzing and resolving reported product issues
Stay updated on all product features- current, new & in the pipeline. Work closely with the Product

Our Ideal Candidate:

Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
Preferably someone from Engineering / MCA background
Possesses thorough knowledge of Javascript, CSS & HTML
Gets a thrill in solving everyday problems.
That zeal to not let go of a customer without a solution.
Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis

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