Customer Support Specialist
at Companies deliver modern and easy onboarding. (WF1)
Javascript- Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
- Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
- Participate in solution development and publications for the company knowledge base resources
- Report common user issues, suggest product improvements and convey important product feedback
- Formulate action plans (technical and operational) for analyzing and resolving reported product issues
- Stay updated on all product features- current, new & in the pipeline. Work closely with the Product
Our Ideal Candidate:
- Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
- Preferably someone from Engineering / MCA background
- Possesses thorough knowledge of Javascript, CSS & HTML
- Gets a thrill in solving everyday problems.
- That zeal to not let go of a customer without a solution.
- Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
- Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis
Shubham Vishwakarma
Full Stack Developer - Averlon
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