Customer Support Specialist

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

Work with scale, our infrastructure handles around 30 Billion+ API hits, 20 Billion+ message events, and more than 200 TeraBytes of data

About the role:

Seeking a Full Stack Developer with a minimum of 1+ year's hands-on experience in Node.js and Vue.js (or React/Angular). You will be instrumental in building cutting-edge, AI-powered products.

Team-Specific Focus Areas:

Conversations AI:

-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition

-Ensure seamless integration and interaction with users through natural language processing and understanding

Workflows AI:

-Create and optimize AI-powered workflows to automate and streamline business processes

Voice AI:

-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions

-Fine-tune voice models for clarity, accuracy, and naturalness in various applications

Support AI:

-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems

-Develop tools for automated response generation, issue resolution, and workflow management

Platform AI:

-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations

-Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Responsibilities:

• REST APIs - Understanding REST philosophy. Writing secure, reusable, testable, and efficient APIs.
• Database - Designing collection schemas, and writing efficient queries
• Frontend - Developing user-facing features and integration with REST APIs
• UI/UX - Being consistent with the design principles and reusing components wherever possible
• Communication - With other team members, product team, and support team

Requirements:

• Expertise with large scale Conversation Agents along with Response Evaluations
• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Experience of working with production-grade applications which a decent usage
• Bachelor's degree or equivalent experience in Engineering or related field of study
• 3+ years of engineering experience
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Location: Bangalore

Function: Software Engineering → Backend Development

We are hiring an iOS Developer for Dehradun location with Ftechiz Solutions.

 Exp: 2 to 5 years

iOS Developer responsibilities include:

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Experience with iOS frameworks such as Swift UI, Objective C, UIKit, AVFoundation, Core Bluetooth, Combine, PushNotifications.
• Experience with Databases - Core Data, Realm 
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of Architecture - MVC and MVVM
• Understanding of Apple’s design principles and interface guidelines
• Excellent communication Skills and Client interaction.

• Design and build applications for iOS platforms
• Ensure performance and quality of the application
• Collaborate with cross functional team to define and design the app
• Perform checks on correct functionality of app
• Integrate application with backend tools such as cloud, APIs and push notifications
• Responsible to help maintain code quality, organization and automation
• Responsible for providing prototypes and proofs of concepts
• Use encryption tools to safeguard content

• Expert in Objective-C or Swift programming
• UI and UX experience
• Proficiency with 2D and 3D graphics frameworks
• Experience with iOS frameworks
• Adept with benchmarking and modification
• Familiar with Apple's design principles and interface guidelines
• Proficiency with offline storage, threading and performance tuning
• Knowledgeable of clouds message API and push notifications_

• Make good engaging user interface
• Integrate apis and make it functional
• Writing tested and documented JS, HTML and CSS
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Make design and technical decisions for REACT-JS projects.
• Ensuring high performance

• Test Strategy, Test Planning, Test Management, Test Case Writing
• Functional, Integration, System & Regression Testing
• Defects Reporting, Tracking & Retesting
• Entire Test Life Cycle Management
• Good in Manual Testing
• Manual testing of front-end, API
• Monitoring and debugging issues in both staging and production environments
• Ability to adapt to changing priorities in a highly multi-tasked environment
• Must be self-motivated and results-driven
• Self-learning through self-exploration and documentation of the tool.
• Must have a hunger for knowledge and drive to increase product and domain expertise
• Detail and project-oriented with a focus on quality and passion in the work at hand
• Ability to effectively communicate and support our customers over email and web requests
• Ability to communicate easily with a diverse group of people

Qualifications

• Knowledge of any Application Lifecycle Management (ALM) tools like Jira or similar bug tracking tools - MUST
• An ability to rapidly grasp and apply complex business and technical concepts
• An ability to work with minimal supervision
• Excellent English Speaker - MUST
• Technical English writing in high level
• At least 2 Years and a maximum of 7 years of manual testing experience on web application
• Knowledge in SQL basic queries
• Knowledge in testing REST APIs
• Certification of ISTQB

• Develop detailed technical analysis and design specifications based on user stories.
• Collaborate heavily with fellow developers, designers, and analysts to solve problems.
• End-to-End Design and Development of cloud applications utilizing Service Fabric / Web API
• Develop complete front-end stack of projects using HTML/CSS and TypeScript with Angular.
• Integrate front-end UI with back-end services.
• Debug cross-browser compatibility issues.
• Ensure responsive implementation.

Critical Competencies / Leadership Anchors

• Builds strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Requirements

• Bachelor’s degree in computer science, engineering, or equivalent.
• 4+ years of experience developing dynamic, highly interactive user interfaces for the web.
• 4+ years of proven development experience using .NET/C# with a focus on Web API cloud applications
• 4 years experience with RESTful Web API and JSON
• Strong hands-on development with Single Page Applications with at least one year of experience focused on Angular Development
• Disciplined approach to testing and quality assurance.
• Experience with Git, Redux, Typescript, and Angular Material.
• Demonstrated ability to produce technical design documentation for assigned features and user stories.
• Strong drive to learn and produce beautiful code

Experience: 5+ years

Location: Bangalore (Remote)

Roles and Responsibilities

• Design and code features in the front-end and back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion.
• Strong skills in architecting database models.
• Ability to document your code as this will be an open-core project.
• Ability to write unit, integration, and end to end tests.
• Conduct peer code review.

Must have:

• Strong understanding of Javascript, Typescript, NodeJS.
• Good understanding of asynchronous programming, callback, and closures.
• Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
• Experience with AWS services like S3, EC2, etc.
• Experience with Docker.
• Strong experience with ReactJS: hooks, functional programming, and optimizing render functions.
• Good knowledge of CSS.
• Experience with creating cross-browser compatible web apps.
• Should be strong in Postgres database.
• Test driven development and use of frameworks like Mocha, Cypress.
• Strong proficiency in English and writing skills.

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services (AWS, GCP)
• Have created GraphQL APIs or worked with the Apollo framework.
• Have built previous functionality for CRM, marketing, or customer support tools.
• Have worked in open source project previously.