Customer Support Specialist

ROLE & RESPONSIBILITIES:

• Lead end-to-end UI and visual design for core product experiences across web and mobile.
• Translate product requirements and wireframes into clean, visually stunning interfaces that drive clarity and engagement.
• Build and maintain scalable design systems and component libraries to ensure visual consistency across products.
• Collaborate with Product Managers and Engineers to bring designs to life with pixel-perfect precision.
• Create high-fidelity mockups, interaction prototypes, and motion studies that reflect attention to detail and usability.
• Showcase your work through detailed design case studies that communicate design rationale, iterations, and final outcomes.
• Contribute to the evolving company’s design language and visual identity.

IDEAL CANDIDATE:

• 2–6 years of hands-on Product Design experience, with a strong focus on UI and Visual Design.
• Experience designing for well-funded, product-led startups — both B2B SaaS and B2C backgrounds are relevant.
• A portfolio that demonstrates exceptional visual craft, attention to detail, and case studies of top products you’ve designed.
• Proficiency in Figma and other modern design tools for interface and interaction design.
• Comfortable working independently in a fast-moving startup environment.
• Background in Design, Visual Communication, or related fields is preferred.
• Passionate about building beautiful, scalable products that blend usability with aesthetics.

Key Responsibilities

• Design and develop facade concepts, details, and technical drawings.
• Collaborate with architects, engineers, and contractors to ensure design integration.
• Prepare 2D/3D models, renderings, and specifications for facade systems.
• Research and recommend materials, finishes, and sustainable technologies.
• Review shop drawings, prototypes, and mock-ups for compliance with design intent.
• Provide technical support during tendering, procurement, and construction phases.

 Skills & Competencies

• Proficiency in AutoCAD, Revit.
• Strong knowledge of facade materials (glass, aluminum, stone, composites).
• Understanding of building physics and envelope performance.

Introduction

About Us:

Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to “Create value in a global marketplace where anyone can buy & sell.” From being the first tech unicorn from Japan before its IPO in 2018 we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.

Since its inception, Mercari Group has worked to grow its services, investing in both our people and technology. Over time Mercari has expanded from being the top player in the C2C marketplace in Japan to new geographies like the U.S. We have also successfully launched new businesses such as Merpay, which is a mobile payment service platform with a vision to create a society where anyone can realize their dreams through a new ecosystem centered not only on payment service but also on credit. Today, Mercari Group is made up of multiple subsidiary businesses including logistics, B2C platform, blockchain, and sports team management.

For our services to be utilized by people worldwide; however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.

Our Culture:

To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our four values: Go Bold, All for One, Be a Pro and Move Fast. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the Mercari Culture Doc which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari’s culture.

Work Responsibilities

• Machine learning engineers working in the Recommendation domain develop the functions and services of the marketplace app Mercari through the development and maintenance of machine learning systems like Recommender systems while leveraging necessary infrastructure and companywide platform tools. 
• Mercari is actively applying advanced machine learning technology to provide a more convenient, safer, and more enjoyable marketplace. Machine learning engineers use the cloud and Kubernetes to operate and improve machine learning systems.

Bold Challenges

• We are looking for people who are interested in our services, mission, and values, and want to work where engineers can go bold, use the latest technology, make autonomous decisions, and take on challenges at a rapid pace.
• Develop and optimize machine learning algorithms and models to enhance recommendation system to improve discovery experience of users
• Collaborate with cross-functional teams and product stakeholders to gather requirements, design solutions, and implement features that improve user engagement
• Conduct data analysis and experimentation with large-scale data sets to identify patterns, trends, and insights that drive the refinement of recommendation algorithms
• Utilize machine learning frameworks and libraries to deploy scalable and efficient recommendation solutions.
• Monitor system performance and conduct A/B testing to evaluate the effectiveness of features.
• Continuously research and stay updated on advancements in AI/machine learning techniques and recommend innovative approaches to enhance recommendation capabilities.

Minimum Requirements:

• Over 5-9 years of professional experience in end-to-end development of large-scale ML systems in production
• Strong experience demonstrating development and delivery of end-to-end machine learning solutions starting from experimentation to deploying models, including backend engineering and MLOps, in large scale production systems.
• Experience using common machine learning frameworks (e.g., TensorFlow, PyTorch) and libraries (e.g., scikit-learn, NumPy, pandas)
• Deep understanding of machine learning and software engineering fundamentals
• Basic knowledge and skills related to monitoring system, logging, and common operations in production environment
• Communication skills to carry out projects in collaboration with multiple teams and stakeholders

Preferred skills:

• Experience developing Recommender systems utilizing large-scale data sets
• Basic knowledge of enterprise search systems and related stacks (e.g. ELK)
• Functional development and bug fixing skills necessary to improve system performance and reliability
• Experience with technology such as Docker and Kubernetes
• Experience with cloud platforms (AWS, GCP, Microsoft Azure, etc.)
• Microservice development and operation experience with Docker and Kubernetes
• Utilizing deep learning models/LLMs in production
• Experience in publications at top-tier peer-reviewed conferences or journals

Employment Status

Full-time

Office

Bangalore

Hybrid workstyle

• We believe in high performance and professionalism. We work from office for 2 days/week and work from home 3 days/week
• To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase
• We will continue to review and update the policy to address future organizational needs

Work Hours

• Full flextime (no core time)

*Flexible to choose working hours other than team common meetings

Media

Owned Media

• Mercari Engineering Portal
• AI at Mercari portal
• Mercan - Introduces the people that make Mercari
• Mercari US Blog

Related Articles

• Development Platforms and Platformers: On Rising to the Global Standard Ken Wakasa, Mercari CTO | mercan
• “I'm Not a Talented Engineer” Insists the Member-Turned-Manager Revamping Our Internal CS Tool | mercan
• Personalize to globalize:How Mercari is reshaping their app, their company, and the world | mercan
• The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members! | mercan

Experience: 0 to 3 Years

Annual CTC: ONR : 1.5 LPA - 3 LPA

**Required Knowledge and Skills:**

- Basic understanding of income tax laws and regulations.

- Familiarity with the filing of income tax returns and audit reports.

- Knowledge of TDS-TCS returns and related compliances.

- Proficiency in using accounting software and tax filing tools.

- Strong attention to detail and organizational skills.

- Excellent communication and interpersonal skills.

- Ability to work independently as well as part of a team.

- Proficiency in MS Office (Word, Excel, Outlook).

**Qualifications:**

- Bachelor’s degree in Accounting, Finance, Commerce, or a related field.

- Prior experience or internships in a similar role will be an advantage.

- Professional certifications (e.g., CA Inter, CPA) will be a plus but not mandatory.

We are seeking a motivated Security Engineer with 1–2 years of hands-on experience in network and application security. The ideal candidate should have exposure to firewalls, WAFs, and security protocols, and a keen interest in building a strong foundation in cybersecurity operations and best practices.

Key Responsibilities

1. Configure, manage, and monitor firewalls (Cisco, Palo Alto, Netskope).
2. Support deployment and administration of Web Application Firewalls (WAFs).
3. Monitor and analyze security events, escalating incidents when necessary.
4. Assist in implementing and maintaining security policies, procedures, and controls.
5. Work with cross-functional teams to troubleshoot security-related issues.
6. Conduct basic vulnerability assessments and recommend remediation.
7. Stay updated on latest threats, vulnerabilities, and security trends.

Required Skills & Qualifications

1. 1–2 years of experience in network security and/or application security.
2. Hands-on experience with Cisco, Palo Alto, Netskope firewalls.
3. Understanding of WAF technologies and their role in securing applications.
4. Knowledge of general security protocols (SSL/TLS, IPSec, VPNs, HTTP/HTTPS, etc.).
5. Familiarity with security monitoring tools (SIEM, IDS/IPS) is a plus.
6. Basic knowledge of cloud security concepts (AWS, Azure, or GCP) is desirable.
7. Strong problem-solving and analytical skills.
8. Good communication and documentation skills.

Education

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent practical experience).
• Industry certifications (CCNA Security, Palo Alto ACE, CompTIA Security+, etc.) will be a plus.

What We Offer

• Opportunity to work with modern security technologies.
• Career development and training support in cybersecurity, DevSecOps.
• Collaborative work environment with exposure to diverse security domains.

FirstFiling is a FinTech startup that is managed, operated, and driven by Chartered Accountants, Company secretaries, IT engineers, and Lawyers. We provide registration and financial compliance services to businesses and individuals across India.

Our aim is to simplify the lives of people by helping individuals and businesses with mandatory compliances, filings, and statutory requirements while promoting financial literacy among the masses. 

Role: UI/UX Developer (1 opening)

Job Location: Jaipur (Full-time, work from office)

Job Description:

Technology Profile-

The candidate must have experience in the following technologies (the more the better):

Frontend:

Core - JavaScript, CSS, Bootstrap, etc.

Frameworks - ReactJS, Angular, Vue, etc.

Requirements:

• Capable of building UI from wireframes
• Able to clone/layout experience with provided toolset and design
• Ability to reuse components
• Proven experience in working with Git and Github 
• Familiarity with MVC (Model-View-Controller) design patterns
• Understanding of OOP concepts

Furthermore, the candidate must have built or published any web app or project through which they can demonstrate their experience and knowledge of the aforementioned technologies and requirements. 

Business Development Executive Requirements:

• BE/ELECTRICAL/INSTRUMENTATION/OR EQUAVELENT DEGREE
• Extensive sales experience 3-4 years
• Intuitive and insightful, particularly regarding human behaviour.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.

Title  :-   Frontend Angular Developer

**Candidate should be fine with deployment at client location- CHANDIGARH

• 4 to 7 years of experience in Frontend technologies
• Deep knowledge of Angular 7/8/9/10 practices and commonly used modules based on extensive work experience
• Proven experience implementing front-end and back-end JavaScript applications.
• Hands-on Experience in designing, coding, and delivery of UI Solutions based on Angular, jQuery, JSON, JSONP
• Proficient in CSS, HTML, and writing cross-browser compatible code
• Creating self-contained, reusable, and testable modules and components
• Must have experience of working with .NET API integration.
• Must have good communication skills