Customer Support Specialist

About the Company

We are a fast-growing organization in the food and hospitality segment, focused on delivering high-quality products and experiences to our customers. With a strong emphasis on creativity, branding, and innovation, the company continues to expand its presence across multiple channels. We foster a collaborative work culture that values creativity, attention to detail, and continuous learning.

Job Description

We are looking for a Graphic Designer to join our in-house creative team. The role involves managing the complete design lifecycle — from understanding requirements to visualizing and executing creative solutions across digital and print platforms.

The ideal candidate will have a strong creative flair, hands-on experience with design tools, and the ability to translate business requirements into impactful visuals. You will play a key role in shaping brand communication and ensuring visual consistency across all media.

Key Responsibilities

• Study design briefs and determine creative requirements
• Conceptualize and develop visuals based on marketing and branding needs
• Create illustrations, logos, layouts, and other design assets
• Develop designs using tools such as Photoshop, Illustrator, InDesign, Premiere Pro, and other industry-standard software
• Collaborate with copywriters, marketing, and creative teams to deliver final designs
• Prepare rough drafts, present ideas, and incorporate feedback
• Ensure designs are visually appealing, on-brand, and optimized for various media
• Manage multiple projects and meet deadlines consistently

Requirements & Skills

• 4–7 years of proven experience in graphic design
• Strong portfolio showcasing creative design work
• Proficiency in design software and tools
• Strong eye for aesthetics, color, typography, and layout
• Excellent communication and presentation skills
• Ability to work methodically in a fast-paced environment
• Degree in Design, Fine Arts, or a related field (preferred)

Designation - Business Analyst

Experience – Min 4+ Yrs.

Location – Ahmedabad

Roles and Responsibilities:

1. Working closely with the sales team on proposals and pitches for business.

2. Attending meetings with business development managers and acting as a technical expert.

3. Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal

submission.

4. Working closely and collaboratively with clients to devise effective solutions.

5. Ensuring that the company service can deliver on the client's requirements.

6. Working closely with clients to understand and capture requirements.

7. Replying to clients following requests for information and proposal requests.

8. Presenting proposals to clients alongside members of the sales team.

9. Producing detailed costings for clients and ensuring the contract is profitable.

10. Providing the estimation to sales team.

Must Haves:

Have exp in providing cost estimation to sales team

Have exp working in pre and post sales

Working exp in IT Service based industry

Desired Skills:

1. Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis,

Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional

Collaboration.

2. Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes,

Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.

3. Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.

4. Ability to work with multiple stakeholders, business units and partners for complex opportunities.

5. Process Oriented and adherence to reporting and approval requirements.

6. Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.

7. Excellent communication and presentation skills.

8. Experience at working both independently and in a team-oriented, collaborative environment is essential.

9. Good experience with Presales, Wire framing, ballparks, estimations etc.

Role Overview

The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months

Job Responsibilities: 

• Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress. 
• Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus 
• Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
• Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them. 
• Act as an Accountability partner to the Founder to ensure all commitments are met in time. 
• Act as a key thought partner, brainstorming & identifying solutions to challenges.  
• Manage a variety of long-term, cross-organizational projects
• Represents Founder in meetings through various communication channels with internal and external stakeholders. 
• Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time. 
• Participates with the Founder and senior management team in strategic planning, policy development, and decision-making. 
• Ensures timely and effective completion of projects and initiatives of the Founder. 
• Researches and recommends new and revised policies and strategies within India & International markets
• Determines & drives key performance indicators and how to measure team performance

Must Haves: 

• Your attention to detail and ability to stay on top of multiple things must be exceptional
• You must be able to multitask and drive programs or projects from ideation to execution
• You must have great people skills, and be a highly collaborative team player
• Have exceptional verbal and written communication skills
• Be extremely sharp and logical, with a strong sense of curiosity to always learn more
• High energy, strategic thinker with a data-driven, and analytical approach to solving problems  
• Excels at building relationships and networks; influences others to achieve outcomes. 
• Systems and process-thinker; loves creating order out of chaos. 
• Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
• Strong consulting background, preferably from IT, with strong industry networks across various forums

Must Have Background for this Role:

• MBA from top tier institutes (IIMs or International business schools).
• 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
• 1-2 years of operating experience is a plus.

Job Description:

• 3 - 4 years of hands-on Python programming & libraries like PyData, Pandas
• Exposure to Mongo DB
• Experience in writing Unit Test cases
• Expertise in writing medium/advanced SQL Database queries
• Strong Verbal/Written communication skills
• Ability to work with onsite counterpart teams

• 3 years experience working on Python, Django and DRF (must have projects)
• Back-end Development, Third Party SDK Implementation, CI/CD
• Pipeline with AWS, Containerization of Server, Caching, Micro-service Implementation
• Architecture design of the web applications.
• Implementation of a robust set of services and APIs to power the web application.
• Building reusable code and libraries for future use.
• Optimization of the application for maximum speed and scalability.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Implementation of security and data protection.
• Translation of UI/UX wireframes to visual elements

1) Hands on experience with Tivoli - ITM v5.1 troubleshooting.                                  

2) Familiar with Web Sphere Application Services                             

3) Familiar with Active Directory configuration                                   

4) Knowledge on LDAP, SSO.. Etc                              

5) Knowledge on Identity & Access Management process                 

     Qualiification:

• BTECH or Equivalent degree.
• 6 to 8 years of total experience.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.