
Customer Support Specialist
at Companies deliver modern and easy onboarding. (WF1)
- Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
- Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
- Participate in solution development and publications for the company knowledge base resources
- Report common user issues, suggest product improvements and convey important product feedback
- Formulate action plans (technical and operational) for analyzing and resolving reported product issues
- Stay updated on all product features- current, new & in the pipeline. Work closely with the Product
Our Ideal Candidate:
- Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
- Preferably someone from Engineering / MCA background
- Possesses thorough knowledge of Javascript, CSS & HTML
- Gets a thrill in solving everyday problems.
- That zeal to not let go of a customer without a solution.
- Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
- Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis

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- Control and the distribution of all the companies quality documentation
- Monitor all quality related activities on the project
- Perform all internal and external audits on behalf of the companies management
- Verify contractor quality requirements are specified to vendors and contractor documentation submittals.
- Attend all pre-bid meetings and coordinate all project requirements with the project bidders.
- Attend client quality management meetings
- The preparation and control of project quality system management documentation prior to project commencement.
- Review quality inspection personnel qualifications and training requirements
- Monitor the disposition of all issued nonconformance reports.
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- Coordinate all QA/QC activities with the site QC manager
- Coordinate all QA/QC activities with the site QA/QC procurement manager
- Coordinate all quality related correspondence with the customers representatives.
- Monitor statistical method reporting.
- Action and close all customer complaints
- Control all achieve documentation upon the completion of the project.
We are seeking a graphic design intern to join our creative team. The graphic design intern will work closely with our creative team to produce innovative designs for our company's marketing initiatives. The ideal candidate should be creative, have an eye for detail, and be able to work independently.
- Design various creative materials such as logos, brochures, and other marketing materials as needed
- Work closely with the creative team to brainstorm ideas and concepts for designs
- Collaborate with the creative team to develop a cohesive look and feel for marketing materials
- Stay up to date on trends in graphic design
- Assist in establishing brand guidelines and standards
- Prepare artwork for printing
- Assist in web designing
iOS Engineer for Woliba
Job Overview
We are looking for an experienced iOS Engineer who will continue to improve our mobile application including but not limited to performance, UI and UX. You’ll be responsible for building new and supporting existing product features.
The ideal candidate will have the ability to prioritize well, communicate clearly, have a consistent track record of delivery and have excellent software engineering skills. Creative engineering is balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple product features at the same time. Strong analytic capability and the ability to create innovative solutions. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced environment.
Responsibilities
- Design and build applications for iOS platforms
- Ensure performance and quality of the application
- Collaborate with a cross-functional team to define and design the app
- Perform checks on the correct functionality of the app
- Integrate the application with backend tools such as cloud, APIs and push notifications
- Responsible to help maintain code quality, organization and automation
- Responsible for providing prototypes and proofs of concepts
- Use encryption tools to safeguard content
- Research, evaluate and adopt next-generation technologies
Qualifications and Skills
- IT Certification, required
- Expert in Objective-C and Swift programming
- UI and UX experience
- Proficiency with 2D and 3D graphics frameworks
- Experience with iOS frameworks
- Adept with benchmarking and modification
- Familiar with Apple's design principles and interface guidelines
- Proficiency with offline storage, threading and performance tuning
- Knowledgeable of cloud message API and push notifications_
- Experience working in an agile environment that follows Scrum or other agile methodologies
- Experience developing software for Enterprise clients is preferred
- Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
- Attention to detail and commitment to high-quality/error-free deliverables
- Great communication and problem-solving skills
- Detail-oriented and a critical thinker
- A team player and leader but can work independently.
- Experience with Github and tools like Bugsnag or Sentry is a plus
About you
- Bachelor’s or Master’s in Computer Science or Computer Engineering
- 4+ years of iOS development experience
- Understanding of data structures and algorithms
- Demonstrated experience with multi-tier applications
Our Culture
We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you.
* Work with the product managers and designers and co-own our consumer app (1M+ userbase)
* Own our admin dashboard for all the product offerings - digital gold, gold loan, & gold locker
* Architect, design, and maintain frontend libraries for both our consumer application and admin dashboard
* Mentor team of 3 - 4 frontend developers to build a robust, lightweight, and high-performance client-side app
* Translating designs and wireframes into high quality Typescript code
* Write documentation and guides for consumer app & admin dashboard
Key Qualifications
* Expertise in ReactJS/Redux
* Expert-level knowledge in TypeScript or Flow
* PURE experience of 3- 5 Years and more in Frontend Development
* Expert-level knowledge of developing, shipping, and maintaining Javascript applications
* Knowledge of general software design patterns
* Good understanding of CSR and SSR
* Deep understanding of Javascript
* Up-to-date on the latest build tools, and libraries such as ES6, Webpack, Babel
* Proficient in Javascript with strong object-oriented design skills
* Able to work independently and drive results
Bonus
* Previous work experience in product-based (B2B/B2C) / fintech startups
* Contributed/maintained to an open source library
- Responsible for the entire infrastructure including Production (both bare metal and AWS).
- Manage and maintain the production systems and operations including SysAdmin, DB activities.
- Improve tools and processes, automate manual efforts, and maintain the health of the system.
- Champion best practices, CI-CD, Metrics Driven Development
- Optimise the company's computing architecture
- Conduct systems tests for security, performance, and availability
- Maintain security of the system
- Develop and maintain design and troubleshooting documentation
- 7+ years of experience into DevOps/Technical Operations
- Extensive experience in operating scripting language like shell, python, etc
- Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
- Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
- Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
- Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
- Knowledge of Databases (MySQL, NoSQL)
- Knowledge of security/ethical hacking
- Have experience with ElasticSearch, Kibana, LogStash
- Have experience with Cassandra, Hadoop, or Spark
- Have experience with Mongo, Hive
Responsibilities :
- Understand the requirement from the hiring manager and document the requirements according to the Ideal Candidate Profile.
- Prepare and post jobs to appropriate hiring portals.
- Source and recruit the right sales talent through the database; Naukri, LinkedIn & social media
- Assess the applicant’s knowledge, soft skills, technical skills as per the requirement at hand.
- Act as a point of contact and provide the client and candidate with excellent hiring experience.
- Create influential relationship with client and candidate through the selection process.
The is a senior role that involves leading the engineering team and get to work amongst the sharpest of minds in the Indian Internet fraternity in Product and Technology. This is a challenging role that expects the incumbent to work with constant agility with various teams and deliver the best products in the space using effective technology platforms. The role is based out of HQ in Gurgaon.
Someone from Fintech/Product based Company would be preffered
Job Purpose: Plan, drive, and review delivery of projects in line with the agreed product pipeline with the objective of improving the technology delivery strength thereby contributing in achieving the organizational top and bottom line. Lead initiatives on transformations and re-engineering of the product platform.
Key Responsibility Areas
- Contribute as part of the technology team to determine strategic directions
- Forge and install goals and standards for engineering performance
- Measure and ensure engineering, product delivery goals are met with, at an acceptable velocity and without trading off quality and performance
- Constantly motivate, mentor, and guide the engineering team members
- Harness the capabilities of individuals and teams to ensure appropriate opportunities and growth for them Work closely and coherently with the product development team to ensure alignment and achievement of product and engineering goals
- Devise processes and mechanisms to ensure expected uptime of production applications - Augment skills and capability of the engineering team by recruiting and training the members
- Ensure smooth communication channels within the team and with all stakeholders involved in the product development and delivery process
-Contribute to crafting and own the execution of strategic product development plans
Team Management :
- Manage multiple technology delivery teams
- Responsible for coaching, developing, motivating & retaining team members
- Responsible for overall employee engagement of the team
Requirements :
- Engineering graduate with a minimum of 8 Years of relevant experience
- Hands-on experience in Core J2EE or Core Java (collection, multithreading, OOPS concepts
- Experienced in successful implementation/adoption of agile and extreme programming methodologies
- Brilliant at communication, estimation and delivery, change management, and leadership capabilities
- Should have managed a large technology team directly or through the hierarchy
- Hands-on expertise would be an added advantage
Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
About us:
Swazei is a US-based remote software product experience company headquartered in San Diego, California. We are a bunch of technology enthusiasts from all over the world. We are called Lunavo because we believe that it is possible to bring the Moon to the Earth. We believe in making things possible. We are passionate about executing products with agile lean processes that work to create product experiences that drive results. We have created an ecosystem of talent spread across geographies and agile design and development processes to create software that delivers value for our clients. (www.swazei.com)
Joining: IMMEDIATE
Work From home opportunity
Experience: Minimum 1 yrs.
Job Requirements:
- Manage and docket Intellectual Property (IP) filings, deadlines, review attorney invoices, and work closely with the company’s Patent Counsel
- Conduct prior art database searches for patentability and freedom to operate analyses and analyze patents, scientific papers, and documents
- Prepare, draft, and file patent applications and draft responses to office actions
- Administer new/renewal IP filings and prepare/coordinate documentation for internal stakeholder review
- Coordinate invention disclosure documents, internal discussions, and provide guidance on a variety of patent and IP-related issues
- Serve as a liaison between inventors, Emerging Technology, and outside counsel
- Provide ongoing guidance to the business teams regarding invention disclosures, prior art searches, inventorship, and IP guidance
- Develop and maintain excellent partnerships with internal and external parties to build efficiencies, successful project deadlines, and best practices for internal IP
- Identify opportunities for improvement and apply best practice principles and concepts where appropriate
Job Type: Full-time
Key Responsibilities:
- Lead a full product development lifecycle from ideation, design, development, to roll out and support
- Own the delivery of multiple features of the product end to end while hands-on in development as well
- Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure)
Role and Qualifications:
- 7+ Years’ of experience, managing teams of 5+ people
- Must have excellent programming, debugging and scripting skills with a solid understanding of Object Oriented Design principles.
- Proficiency in at least two of the following: Java, NodeJS, Go, JavaScript, Python programming stacks, and passion for software engineering and craftsman-like coding prowess
- Knowledge of software practices like refactoring, clean code, domain driven design, Encapsulation etc
- Hands on experience managing databases like MongoDB, Cassandra, Redis.
- Exposure to event driven systems and event streaming engines like Kafka
- Good knowledge of DevOps tooling like docker, kubernetes, ansible/chef, AWS.










