Customer Support Specialist

at Companies deliver modern and easy onboarding. (WF1)

Agency job
icon
Bengaluru (Bangalore)
icon
2 - 6 yrs
icon
₹20L - ₹25L / yr
icon
Full time
Skills
Technical support
Customer Support
Javascript
  • Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
  • Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
  • Participate in solution development and publications for the company knowledge base resources 
  • Report common user issues, suggest product improvements and convey important product feedback 
  • Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
  • Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

 

Our Ideal Candidate:

  • Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
  • Preferably someone from Engineering / MCA background
  • Possesses thorough knowledge of Javascript, CSS & HTML 
  • Gets a thrill in solving everyday problems. 
  • That zeal to not let go of a customer without a solution. 
  • Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
  • Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis 

 

Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Angular (2+)
TypeScript
Javascript
User Interface (UI) Development
RESTful APIs
Webservices
Linux/Unix
Problem solving
Analytical Skills
Git
Docker
Jenkins
icon
Bengaluru (Bangalore)
icon
5 - 10 yrs
icon
₹10L - ₹15L / yr
❖ Manage development of one or more Bodhee Services.
❖ Performing requirement analyses by interacting with BA, PM, and
Architect.
❖ Developing high-level and detailed designs.
❖ Design, Develop, Test, Implement and Maintain high-volume, lowlatency applications for critical systems and delivering highavailability and performance.
❖ Writing well designed, testable, reusable, efficient code.
❖ Conducting configuration of your own work.
❖ Reviewing the work of other developers and providing feedback.
❖ Mentor and manage the dev team.
❖ Collaboration with testing team for Integration Testing
we will provide upto 30LPA...
Read more
Job posted by
VINOTH KUMAR

Tech Support Engineer

at NonStop io Technologies Pvt Ltd

Founded 2015  •  Products & Services  •  20-100 employees  •  Profitable
Technical support
MS-Office
MS-Outlook
Remote support
VPN
BMC Remedy
Bomgar
Remote desktop
Remote Desktop Services
Active Directory
ServiceNow
icon
Remote only
icon
2 - 4 yrs
icon
Best in industry

Job Description for Remote HelpDesk Tech Support (for major Laptop/Desktop work, and minor Server work)

 

The HelpDesk Technician is responsible for handling first-level/second-level support of service requests. This relates to all technology that the customer is using. This will include workstations, servers, printers, networks, and client applications, specific hardware, and software.

The technician must be able to support remote-work applications.


Strong interpersonal skills are required. This includes verbal and written communication skills, active listening, telephony, and customer care.

 
Position: Helpdesk Desktop Support [L1 & L2]
 
Process: Remote Audio/Voice only using Microsoft Teams app (sometimes email/chat, but mostly audio)

End Clients:
USA based Universities and Banks

Applications to be supported:
Microsoft Outlook, Microsoft Office 365, Networking like WiFi, VPN, applications, etc 

Required Soft Skills:
Fluent Spoken English skills (mandatory). Experience with USA-based customers is mandatory.

Required Exp:
Minimum 2 years in Helpdesk Desktop Support

Requirements of Infrastructure for Work From Home (until Covid19):
Excellent internet connection at home (4G and broadband), own good-condition Laptop, electricity backup, and quiet room to work.
 
Location: Pune preferred
 
Joining Time: Immediate or maximum 15 days only.
 
Shifts: Rotational (morning-afternoon-evening)
 

Duties and Responsibilities

  1. Responding to queries via chat, email, or phone
       
  2. Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
       
  3. Tickets/Case Management
       
    1. Accurately recording the scope of the issue/request and logging into ServiceNow the information.
             
    2. Following up with customers to ensure full resolution of issues.
             
    3. Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
             
    4. Monitor the remote monitoring and management system alerts/notifications and respond accordingly through service tickets.
             
    5. Escalation of Tickets to the next level.

Technical Skills

Providing technical assistance for questions and problems including:

  1. Troubleshooting Microsoft’s Office applications (Outlook, Teams, Word, PowerPoint, Excel)
       
  2. Troubleshooting skills with the following operating Systems including Windows 10 (required), Windows 7 (required) and Mac O/S (basic troubleshooting only)
       
  3. Video Conferencing Solutions including Zoom and Microsoft Teams
       
  4. Mobile Device support for ActiveSync and Outlook Mobile
       
  5. Other client applications like Learning Management Systems
       
  6. Troubleshooting Connectivity Issues:    
       
    1. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
             
      1. Unable to connect to the Wireless (WiFi)
                   
      2. Unable to connect to the Internet
                   
      3. Unable to connect to the corporate network (VPN)
                   
      4. Unable to connect to any application.
               
  7. Basic remote access solution implementation and support: VPN, and Remote Work.
       
  8. Resolving problems with networks and other computer systems
       
  9. Diagnosing system errors and other issues
       
  10. Installing or changing software to fix issues
       
  11. Remotely accessing hardware or software for clients to make changes and fix problems
       
  12. Diagnosis skills of technical issues
       
  13. Understand processes in company systems by completing assigned training materials
       
  14. Creating/updating knowledgeable articles, and training other staff members on troubleshooting and diagnosing problems
Read more
Job posted by
Kalyani Wadnere

Unity 3D Developer

at Rayvat Outsourcing

Founded 2007  •  Products & Services  •  20-100 employees  •  Profitable
Unity 3D
OpenGL
3ds Max
DirectX
C#
C++
Javascript
Microsoft Visual Studio
icon
Gandhinagar
icon
1 - 2 yrs
icon
₹2.4L - ₹3L / yr

We are looking for a Unity or Unity3D Developer to join our team! As a Unity or Unity3D Developer at our company, you will be responsible for implementing 3D Virtual Tours for Real Estate projects helping  translate design ideas, concepts, and requirements into a functional and engaging VR experience. Development platforms include Android,IOS and Oculus Rift.

 

Roles and Responsibilities

  • Plan and implement virtual tour functionality
  • Transform design specification into functional tours
  • Communicate with other team members for creating a seamless experience.
  • Design, build, and maintain efficient, reusable, and reliable code
  • Ensure the best performance, quality, and responsiveness of applications and tours
  • Identify process and application bottlenecks and bugs

 

Desired Candidate Profile

 

Key Skills: Unity3D, C#, C++ and Javascript

  • Extensive knowledge of Unity, as well as extensive experience as a game/real estate tour programmer, using C# on a major development platform, such as Microsoft Visual Studio (or equivalent).
  • Has extensive knowledge of 3D computer graphics, including use of DirectX SDK, OpenGL, shader programming languages, and optimizing 3D performance in games/tours on both high-end and lowed.
  • Experience with UI design & development.
  • Experience with scripting, textures, animation, GUI styles, and user session management
  • Native iOS & Android app development experience a plus
Read more
Job posted by
HR Rayvat

Engineer Technical Support (Linux)

at Agami Tech

Founded 2015  •  Products & Services  •  20-100 employees  •  Profitable
RHCSA
Linux/Unix
Cloud Computing
VMWare
Firewall
VPN
DNS
HTTP
Technical support
Troubleshooting
icon
Mumbai
icon
1 - 3 yrs
icon
Best in industry

Location : Mumbai


Big Picture (The Opportunity) :

Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !

What do we want from you ? (Our Expectations) :

  • Zero to 2 years experience in Linux Operating System.
  • Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
  • An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.


What are you required to do ? (Your Responsibilities) :

  • Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
  • Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
  • Proactively monitoring system performance and capacity planning.
  • Providing technical support to customers for Applications, Operating systems, and networking.
  • Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
  • Fault finding, analysis and logging information for reporting of performance exceptions.
  • Maintain best practices on managing systems and services across all environments.

 

 

Skills & Qualification Required (Add Value) :

  • Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
  • He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
  • You should possess excellent communication skills .
  • Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
Read more
Job posted by
Digish Shah
Javascript
Amazon Web Services (AWS)
JIRA
Agile management
SaaS
Python
icon
Chennai
icon
4 - 6 yrs
icon
₹6L - ₹10L / yr

About the role:

We seek highly dedicated, motivated, and passionate Technical Support Engineers who can use the right tools to find the best solutions to problems. We embrace the Agile methodology, you will play an important role in all aspects of client support.

 

 

Key responsibilities:

  • Provide INVIDI's customers with quick, accurate, and professional replies via ticketing system, chat, email, or phone.
  • Maintain high level of customer satisfaction.
  • Develop an understanding of each customer's specific implementation and needs.
  • Relay customer feedback to internal teams.
  • Work closely with internal teams such as Product, Engineering, Customer Success and Customer Solutions teams.
  • Appropriately triage a given problem; isolate and escalate any deemed problem within INVIDI.
  • Conduct root-cause analysis with engineering teams to make sure that issues are resolved.
  • On-call work is required and will be compensated separately

 

 

You must have

  • University Degree
  • 5+ years relevant experience.
  • Fluent in English with excellent verbal and written communication skills.
  • Must be able to articulate technical solutions to all audiences.
  • Capable of clarifying unclear requirements for both internal and external stakeholders.
  • Experience in debugging complex technical issues in a fast-paced work environment.
  • Highly motivated and interested in customer support and customer satisfaction.
  • Ability to learn quickly and to cope with ever-changing environments.
  • Desire to learn new things and perform technology research & troubleshooting.
  • Ability to work with multiple customers and situations simultaneously.
  • Willingness to take ownership of internal projects focused on improving existing documentation or processes.
  • Must be proficient in three of the nice-to-have technical skills below.

 

 

Nice-to-have technical skills:

  • Experience supporting cloud-based SaaS products.
  • Experience using monitoring tools such as DataDog
  • Experience of web technologies and platforms such as Java Script, HTML, FTP, SSL, CSS.
  • Experience with *unix environments including bash and scripting.
  • Experience with scripting languages like Python
  • Experience with REST APIs.
  • Experience with Amazon Web Services and associated cloud-based technologies (Kinesis, Athena, etc.).
  • Experience with relational databases.


Nice-to-have experience:

  • Experience with video advertising and ad serving.
  • Experience working in AGILE environment.
  • Experience with Atlassian products (Jira, Confluence, etc.).
Read more
Job posted by
Dhwani Shah

Salesforce Developer

at Worxwide

Founded 2016  •  Services  •  20-100 employees  •  Profitable
Salesforce Apex
SOQL
Unit testing
SOA
Javascript
HTML/CSS
lwc
Salesforce
icon
Remote only
icon
4 - 8 yrs
icon
₹5L - ₹15L / yr

Qualifications and Background

  • 3-5+ years of experience working on Salesforce platforms
  • At least one year of experience working directly with North Americas and European clients
  • At least two Salesforce certification
  • Salesforce Certified JavaScript Developer I
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Platform Developer I/II
  • Salesforce.com Certified Administrator
  • Bachelors/Postgraduate degree, professional qualification, or relevant experience.
  • Knowledge, Skills, and Abilities
  • Domain expertise: have a good technical understanding of the Salesforce Sales and Service Cloud and how business stakeholders use the product.
  • General knowledge of technical concepts, strategies, and methodologies, including architectural and security concepts, systems development life cycle, information management, and portfolio management (production systems, release planning, change management).
  • Proficient with Salesforce Lightning Design System and the Salesforce development lifecycle.
  • Software engineering skills with Force.com Platform (Apex, LWC, SOQL, Unit Testing)
  • Experience in core web technologies including HTML5, JavaScript and CSS
  • Demonstrated experience with relational databases, data modelling, and ETL tools
  • Experience with Services Oriented Design Principles (SOA) and Web Services (REST & SOAP, JSON & XML)
  • Experience with Agile development methodologies such as SCRUM
  • Experience with complex business systems integration as well as object-oriented design patterns and
  • development
  • Stakeholder management: experience in managing relationships with business stakeholders; a proven ability
  • to work with and influence cross-functional teams, ensuring close collaboration with development teams, is
  • especially important.
  • Excellent organizational, verbal and written communication skills
  • Key Responsibilities
  • Client Interaction
  • You will be required to be available for project and client interactions during UK business hours.
  • Meet with clients to determine business, functional and technical requirements and participate in

application design, configuration, testing, and deployment

  • Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning) o Work cross-functionally with Revenue Operations, Sales Finance, Engineering, and other key stakeholders within the client organisation.
  • Gather, analyse and document functional and technical requirements for new projects, enhancements to existing solutions and production issues reported by end-users
  • Leadcustomer-driven solutions utilizing strong technical design skills and strong working relationships

with internal groups

  • Guide users in formulating requirements, advise on alternatives and on the implications of new or

revised processing analysis.

  • Translate business requirements into well-architected solutions that best leverage the Salesforce

platform and products • Technical development

  • Setupdevelopmentenvironmentsontheirownandcommunicatedevelopmentprogresstotheclient and senior management.
  • Build Salesforce applications using Apex and Visualforce and leverage the full capabilities of the Salesforce platform.
  • Implement and maintain Salesforce customizations such as custom fields and objects, layouts, controller extensions, triggers, workflows, process builders, and validation rules
  • Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation
  • Createandexecuteunit,integration,anduseracceptancetestplans,includingusecasesandtestdata o Ensure service level availability of the Force.com platform and integration applications and provide

on-call support for break/fix/enhancement activities to resolve application issues. • Research and best practices

  • Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions
  • Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
  • Apply best practices and design patterns of best-of-breed applications developed on the Salesforce. com platform
  • Assist with the planning of application changes, development, and installation of upgrades and new releases.
Read more
Job posted by
Seema Mehndiratta

Technical Support

at Uffizio India Software Consultants Pvt. Ltd

Founded 2000  •  Product  •  100-500 employees  •  Profitable
Technical support
Customer Support
Customer Service
icon
Remote, Valsad
icon
2 - 5 yrs
icon
₹3L - ₹5L / yr
  1. Address and resolve applications issues, provide updates and perform root cause analysis.
  2. Plan, execute and implement applications and configuration change procedures.
  3. Supervise all alerts related to application and system procedures and provide services proactively.
  4. Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
  5. Gain and maintain expertise in flow of application process and systems related to domain
  6. Flexibility - responsibilities may require occasional evening and weekend work.
  7. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
  8. Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
  9. Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
  10. Follow standards and best practices bring operational efficiencies, stability and availability of the system.
  11. Comprehend various metrics on operational dashboards and reports and take corrective actions
  12. Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
  13. Assisting with systems integration
  14. Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date

 

The Real fit  candidate for this position

 is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills

 

  1. Exceptional verbal and written communication skills
  2. Listening ability and patience
  3. Critical thinking, complex problem solve and Troubleshoot
  4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
  5. Able to work independently or as part of a team.
  6. Ability to explain complex ideas to those with limited IT and systems knowledge.
  7. Demonstrate ability to independently learn technologies and process through continuous learning.
  8. Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.
Read more
Job posted by
Tushar Bhagat

Technical Support

at Enpass Technologies Private Limited

Founded 2013  •  Product  •  20-100 employees  •  Profitable
Technical support
Tech Support
Client Servicing
Software troubleshooting
Application service management
icon
NCR (Delhi | Gurgaon | Noida)
icon
1 - 3 yrs
icon
₹3L - ₹3.6L / yr
  • provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.
  • Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
  • Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.
  • Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
  • Document and follow-up customer suggestions for continued improvements to the Development Team.
  • Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Improve Product user-guide and FAQs.
  • ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.
  • CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
  • CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

 

Read more
Job posted by
Sanjana Roy

Wordpress Developer

at Lunavo labs

Founded 2020  •  Services  •  100-1000 employees  •  Profitable
Wordpress
HTML/CSS
PHP
MySQL
Javascript
AJAX
jQuery
icon
Remote only
icon
1 - 5 yrs
icon
₹2.4L - ₹4.8L / yr
About Lunavo labs:

Lunavo Labs is a US-based remote software product experience company headquartered in SanDiego, California. We are a bunch of technology enthusiasts from all over the world. We are called Lunavo because we believe that it is possible to bring the Moon to the Earth. We believe in making things possible. We are passionate about executing products with agile lean processes that work to create product experiences that drive results. We have created an ecosystem of talent spread across geographies and agile design and development processes to create software that delivers value for our clients. (www.lunavolabs.com)


• 1-3 years of excellent knowledge of WordPress, MySQL, HTML, modern CSS (ie: using flexbox), JavaScript, Ajax, PHP, jQuery, Bootstrap
• Experience with WordPress theme • Intimate understanding of custom post types
• Experience with GreenSock JS (preferred), Three JS, Velocity JS, and/or other animation frameworks/library
• Collaborating closely with UX researchers, content writers, and designers to support the production of highly interactive, engaging, UX-focused websites
• HTML to WP conversion, WP customization & debugging
• Experience integrating WooCommerce with custom theme 
Read more
Job posted by
Himanshu Samaiya

shopify Developer

at Colleaguescron.com

Founded 2018  •  Services  •  0-20 employees  •  Profitable
Shopify
HTML/CSS
Javascript
icon
Jaipur
icon
0 - 2 yrs
icon
₹3L - ₹5L / yr
Need a good Shopify Developer with hands on Shopify custom apps
Read more
Job posted by
Saket Pandey
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Companies deliver modern and easy onboarding. (WF1)?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort