Customer Support Specialist

• Strong B2B Product Manager Profiles
• Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
• Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
• Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
• Mandatory (Company) - Product companies only (B2B preferred)

Preferred

• Preferred (Experience) – Prior experience as a developer or tech role is a plus

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

1. New Business Development: Identify and target potential clients, including individual investors and financial advisors, through various channels. Generate high-quality leads, conduct market research, and convert leads into paying customers. Utilize a consultative sales approach to understand client needs and effectively communicate the value proposition of MProfit's wealth-tech solutions.

2. Sales Pipeline Management: Build and manage a robust sales pipeline to achieve individual and team sales targets. Track and report on sales activities, opportunities, and progress using our CRM systems. Continuously update and prioritize leads to ensure a steady flow of qualified prospects. Implement effective sales strategies to accelerate the sales cycle.

3. Relationship Building: Establish and nurture strong, long-lasting relationships with clients and key stakeholders. Engage in regular client meetings, follow-ups, and negotiations. Proactively identify opportunities to up-sell and cross-sell MProfit's products and services. Provide exceptional customer service and resolve any issues or concerns raised by clients promptly and effectively.

4. Collaboration and Teamwork: Collaborate closely with the customer service team, marketing team and other internal stakeholders to align sales strategies, share best practices, and contribute to the overall growth of MProfit. Provide valuable feedback from clients to enhance product features and market positioning. Actively participate in team meetings and training sessions to stay updated on industry trends and sales techniques.

• To generate lead opportunities.
• Manage, nurture and convert leads into sales opportunities.
• Identify strong potential prospects using initiative and creativity.
• Make outgoing calls to develop new business 
• Research, track, maintain and update leads
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Roles and Responsibilities

• Lead the delivery of high quality, innovative, flexible, cost-optimized and scalable technical solutions that meet business requirements
• Design, Develop, test and maintain software applications with MVC architectures, Micro services and scalable cloud native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross functional team along with client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate into the Evaluation Review of your team member

Desired Candidate Profile

• Experience in building enterprise web application using ReactJS as the frontend framework
• Experience with Redux and React Hooks
• Expert in HTML5, CSS3
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
• Strong knowledge of best practices and modern web design trends is necessary.
• Some experience with modern web-based typography.
• Excel at rapid prototyping and at writing good code.
• Experience with testing/debugging in multiple browsers and platforms.
• Expertise in using Javascript
• Should have worked on REST client and WebSockets
• Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest , Enzyme or any other similar framework.
• Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
• Low-Latency UI, Page optimization, and bundle build+caching
• Problem-solving and debugging skills
• Component-based architecture

• Write lots of bug-free, efficient, scalable and reusable code.
• Write unit tests and take responsibility for the quality of your own code.
• Coach, encourage and mentor your fellow software developers to do the same.
• Consult with product owners to define, scope and plan new features.
• Test, evaluate and recommend technologies to improve the overall product.
• Be a key participant in the Agile process.
• Produce excellent documentation.
• Undertake and implement processes for smoother and efficient deployment of code base
• Maintain code base as it grows bigger and scales

What we value

• 2-3 Years of experience building and shipping API’s using python based frameworks
• Proficiency with NoSql Databases (Elastic, Mongo) is a must
• Experience in working with Amazon Cloud Services like SNS, SQS, VPC, etc. is preferred
• Experience with databases migration and system re-architecture is valued
• Ability to write modular, reusable, and clean code
• Comfortable with ticket management and documentation