Customer Support Specialist
at Companies deliver modern and easy onboarding. (WF1)
Javascript- Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues
- Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner.
- Participate in solution development and publications for the company knowledge base resources
- Report common user issues, suggest product improvements and convey important product feedback
- Formulate action plans (technical and operational) for analyzing and resolving reported product issues
- Stay updated on all product features- current, new & in the pipeline. Work closely with the Product
Our Ideal Candidate:
- Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role
- Preferably someone from Engineering / MCA background
- Possesses thorough knowledge of Javascript, CSS & HTML
- Gets a thrill in solving everyday problems.
- That zeal to not let go of a customer without a solution.
- Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies
- Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis
Shubham Vishwakarma
Full Stack Developer - Averlon
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In this role, you will:
- Oversee and manage the project pipeline, ensuring alignment with business objectives and resource availability.
- Collaborate with Sellers, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
- Act as a bridge between Sellers and the Professional Services team, ensuring seamless communication and alignment of project & services objectives.
- Maintain close communication with the sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
- Help the Resource Managers make informed resourcing decisions based on the project pipeline, optimizing team capabilities and project requirements.
- Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
- Analyze metrics and key performance indicators within the Professional Services team, identifying trends and areas for improvement.
- Drive the creation of Standard Operating Procedures (SOPs) for the Professional Services function, seeking opportunities for process improvement within the delivery workflow.
- Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.
What you should have?
- The street smart way to drive
- SaaS company experience
- It is essential to have good English communication skills.
- It would be preferable to have 2 to 8 years' experience in an Operations or similar role. Experience with SaaS and Customer Service is a plus.
- Hands-on experience with Salesforce or other CRM tools..
- Having experience with reporting tools and knowledge of CPaas, Firewall
- Action-oriented and excellent interpersonal skills
- Collaborative skills across departments.
Job description :
Functional a. Build client relationship
- Manage Development and Delivery of technical solutions
- Manage ways to work across departments including outsource partner
- Deep dive into Technical integration, content ingestion & reporting of viewership & revenue numbers et.al.
- Support and maintain technology development strategy
- Aligning Solutions with architecture
- Develop coding standards
- Requirement understanding
- Provide technical leadership and innovation across all aspects of technology development including Engineering, Bas, QAs, UI/UX etc.
- Manage delivery teams which includes recruit hire, train, supervise, coach and mentor
- Project Management Skills
- Manage Deadlines
- Manage Deliveries
- Manage Customers
- Multitasking
- Reporting – Customers / ELT
- Assist in talent acquisition
- Applying Agile principles in delivery
- Upto date with latest technology and innovation
- Good communicator
- Good understanding of CDN
- Technical Documentation
- Coding Best Practices a. Guidelines for Coding Best Practices
- Cloud Best Practices
- Tech. Stack Selection
- Code Review
- Regression, Functional and Automation QA
- Caching technologies
- Tech. Approval & Sign-Off
- Site / App Performance a. Load & Performance testing
- Automation testing
- Code Coverage
- Code walk-thru
- System Upgrade
- Effort Estimation
- R&D
- Technical Evaluation a. RFP technical evaluation
- Deployment
- Integration
- Assist in resolving Technical Problems
- Map Security & Compliance
- Support Project Management
- Support DevOps
- Conducting Technical
Java
Spring BootExp - 5 - 9 years
Skills : Java, Spring MVC, Spring Boot, HTML, CSS, JavaScript, Angular.js, RESTful APIs
- Looking for Senior Java Developers with strong core java skills and event-driven - microservices development.
- Exp. in Banking Domain added as advantage
Responsibilities:
1. Experience working in Lean and agile environments and practising Scrum
2. Designing of robust and scalable solutions to support Enterprise application
3. Develop and support middle ware applications using Java / Open Source
4. Provide second level support to fixes and solutions for issues in production
5. Enhance and maintain applications and components for Liquidity functions.
6. Experience in Designing scalable solutions
7. Engineering architecture, platform configuration, and documentation experience.
8. Knowledge of modern development lifecycles, such as Agile and iterative development
9. Knowledge of Biodata with HBase and spark is an added advantage
10. Collaborate with BA, QA and PM team members for effective testing and delivery.
Requirements :
1. 5+ years of experience in core Java
2. Experience in Spring MVC, Spring Boot
3. Strong database and data management experience in relational databases
4. Excellent verbal and written communication skills in English Desired Qualifications
5. Knowledge of HTML, CSS, JavaScript, Angular.js
6. Experience in event-driven workflow processing using Kafka, ActiveMQ, or Netflix OSS or similar
7. Exp. in Banking Domain added as advantage
Python
PostgreSQL
DjangoRealPort is a digital brokerage platform that provides small institutional investors around the
globe with access to single-asset infrastructure investments, sponsored by highly reputable
asset managers. Low minimum investment tickets and reduced fees allow small investors to
build customized, diversified co-investment portfolios across multiple sectors and risk categories
like their larger counterparts. In-depth risk analysis provided by RealPort’s exclusive analysis
partner Scope offers greater control and improved transparency on individual and portfolio risk.
Asset managers benefit from global access to professional investors and an improved time-/
cost- efficient fundraising process through RealPort's all-on-one platform.
We are:
● innovative problem solvers
● transparent
● trustworthy
● pragmatic
● dependable
● diverse,
... and are looking for a talented and dedicated Senior Python Developer with experience
building complex applications to join our team to work on an innovative FinTech platform.
You will be working alongside our Product and Technology teams in our Mumbai office.
You have a good understanding of:
● Python 3
● node.js
● PostgreSQL
● API / REST
● Django 2x and Django Rest Framework
● Supervisor
● Jenkins
● AWS
● Linux (Ubuntu)
● boto3.
Ideally, you have:
● Min. 5-8 years of experience building web application engines
● University degree from a reputable university
● Excellent communication skills in English and knowledge of European languages
(German and/or French preferred) is an added bonus
● Experience in banking/financial API integrations
● Familiarity with blockchain (open zeppelin, ERC223, truffle, solidity, solidity-coverage,ganache-cli, mocha-js).
You job will consist of the following:
● Deliver smooth functionality of the application while working closely with the Front end team
● Build efficient back-end features in Python
● Help design and implement functional requirements
● Manage testing and bug fixes
● Ultimately, you’ll build highly responsive web applications that align with our business
needs.
Others consider you to be/have the following:
● Excellent at communicating with different people from different walks of life and
cultures/work and communicate across multiple time zones
● Excellent demeanor, manners, and communication skills
● Exceptional organizational skills with great attention to detail
● Open/transparent, but trustworthy and trusting
● Ability to work independently and handle high volumes of work
● Ability to work on complex and uncertain topics independently
● Solution-oriented
● Strong analytical skills
● Critical, but positive and constructive
● Efficient, dependable, and accountable
● Discreet
Benefits:
● Work on a ground-breaking product at the forefront of FinTech innovation on a global
basis
● Opportunity to work with open-minded, experienced, talented, cross-functional, and
cross-cultural teams along with an innovative network of partners who are some of the
biggest companies in the industry
● Opportunity to travel for work
● Learn from teams with 15+ years product development experience
● Competitive salary package
iOS App Development
Swift
Objective CExperience- 1 to 5 Yrs
- Design and build advanced app features for the iOS platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Must be able to deal with complexity. Should know about the complexities of Enterprise
Mobility, Blockchain, IoT - Work on bug fixing and improving application performance
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efficiency
DockerJob role
Anaxee is India's REACH Engine! To provide access across India, we need to build highly scalable technology which needs scalable Cloud infrastructure. We’re seeking an experienced cloud engineer with expertise in AWS (Amazon Web Services), GCP (Google Cloud Platform), Networking, Security, and Database Management; who will be Managing, Maintaining, Monitoring, Handling Cloud Platforms, and ensuring the security of the same.
You will be surrounded by people who are smart and passionate about the work they are doing.
Every day will bring new and exciting challenges to the job.
Job Location: Indore | Full Time | Experience: 1 year and Above | Salary ∝ Expertise | Rs. 1.8 LPA to Rs. 2.64 LPA
About the company:
Anaxee Digital Runners is building India's largest last-mile Outreach & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach the remotest parts of India, on-demand.
We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Anaxee is one of the very few venture-funded startups in Central India | Website: www.anaxee.com
Important: Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8
Responsibilities (You will enjoy the process):
#Triage and troubleshoot issues on the AWS and GCP and participate in a rotating on-call schedule and address urgent issues quickly
#Develop and leverage expert-level knowledge of supported applications and platforms in support of project teams (architecture guidance, implementation support) or business units (analysis).
#Monitoring the process on production runs, communicating the information to the advisory team, and raising production support issues to the project team.
#Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
#Developing and implementing technical efforts to design, build, and deploy AWS and GCP applications at the direction of lead architects, including large-scale data processing and advanced analytics
#Participate in all aspects of the SDLC for AWS and GCP solutions, including planning, requirements, development, testing, and quality assurance
#Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures
#Educate teams on the implementation of new cloud-based initiatives, providing associated training as required
#Build and maintain operational tools for deployment, monitoring, and analysis of AWS and GCP infrastructure and systems; Design, deploy, maintain, automate & troubleshoot virtual servers and storage systems, firewalls, and Load Balancers in our hybrid cloud environment (AWS and GCP)
What makes a great DevOps Engineer (Cloud) for Anaxee:
#Candidate must have sound knowledge, and hands-on experience, in GCP (Google Cloud Platform) and AWS (Amazon Web Services)
#Good hands-on Linux Operating system OR any other similar distributions, viz. Ubuntu, CentOS, RHEL/RedHat, etc.
#1+ years of experience in the industry
#Bachelor's degree preferred with Science/Maths background (B.Sc/BCA/B.E./B.Tech)
#Enthusiasm to learn new software, take ownership and latent desire and curiosity in the related domain like Cloud, Hosting, Programming, Software development, security.
#Demonstrable skills troubleshooting a wide range of technical problems at application and system level, and have strong organizational skills with eye for detail.
#Prior knowledge of risk-chain is an added advantage
#AWS/GCP certifications is a plus
#Previous startup experience would be a huge plus.
The ideal candidate must be experienced in cloud-based tech, with a firm grasp on emerging technologies, platforms, and applications, and have the ability to customize them to help our business become more secure and efficient. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth
What we offer
#Startup Flexibility
#Exciting challenges to learn grow and implement notions
#ESOPs (Employee Stock Ownership Plans)
#Great working atmosphere in a comfortable office,
#And an opportunity to get associated with a fast-growing VC-funded startup.
What happens after you apply?
You will receive an acknowledgment email with company details.
If gets shortlisted, our HR Team will get in touch with you (Call, Email, WhatsApp) in a couple of days
Rest all the information will be communicated to you then via our AMS.
Our expectations before/after you click “Apply Now”
Read about Anaxee: http://www.anaxee.com/
Watch this six mins pitch to get a better understanding of what we are into https://www.youtube.com/watch?v=7QnyJsKedz8
Let's dive into detail (Company Presentation): https://bit.ly/anaxee-deck-brands
Preferably from retail (luxury brand) /hospitality background with excellent communication skills.
Office location: New Friends Colony, Delhi
Working 6 days a week
Timings : 9:30 am- 6:30 pm
JavaPythonJavascript
Amazon Web Services (AWS)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon