Engineering Manager (Engineering Leader Cloud Infrastucture)

We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.

Key Responsibilities

• Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders

• DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization

• Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation

• System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations

• Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems

• Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices

• Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field
• Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
• Excellent knowledge with cloud technologies, containers and orchestration.
• Proficiency in scripting and programming languages such as Python and Bash.
• Experience with Linux operating systems and command-line tools.
• Proficient in using Git for version control.

Good to Have

• Experience with Nagios or similar monitoring and alerting systems
• Backend and/or frontend development experience for operational tooling
• Previous experience working in a trading firm or financial services environment
• Knowledge of database management and SQL
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with DevOps practices and CI/CD pipelines
• Understanding of network protocols and system administration

Why You’ll Love Working Here

We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.

Here’s what we offer:

💰 Competitive salary – Get paid what you’re worth.

🌴 Generous paid time off – Recharge and come back sharper.

🌍 Work with the best – Collaborate with top-tier global talent.

✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

🎯 Performance rewards – Multiple bonuses for those who go above and beyond.

🏥 Health covered – Comprehensive insurance so you’re always protected.

⚡ Fun, not just work – On-site sports, games, and a lively workspace.

🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.

📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.

🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.

🚚 Relocation support – Smooth move? We’ve got your back.

🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.

We work hard, play hard, and grow together. Join us.

(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)

Position Overview: 

We are seeking a highly motivated and skilled DevOps Engineer with 3-8 years of experience to join our dynamic team. The ideal candidate will have a strong foundation in Linux, infrastructure automation, containerization, orchestration tools, and cloud platforms. This role offers an opportunity to work on cutting-edge technologies and contribute to the development and maintenance of scalable, secure, and efficient CI/CD pipelines. 

Key Responsibilities: 

● Design, implement, and maintain scalable CI/CD pipelines to streamline software development and deployment. 

● Manage, monitor, and optimize infrastructure using tools like Terraform for Infrastructure as Code (IaC). 

● Deploy, configure, and manage containerized applications using Docker and orchestrate them with Kubernetes. 

● Develop and maintain Helm charts for managing Kubernetes deployments.

● Automate repetitive operational tasks using scripting languages such as Python, Bash, or PowerShell. 

● Collaborate with development teams to ensure seamless integration and delivery of applications. 

● Monitor and troubleshoot system performance, ensuring high availability and reliability of services. 

● Configure and maintain cloud infrastructure on AWS.

● Implement and maintain security best practices in cloud environments and CI/CD pipelines. 

● Manage and optimize system logs and metrics using monitoring tools like Prometheus, Grafana, ELK Stack, or Cloud-native monitoring tools. 

Key Requirements: 

● Experience: 3-8 years in a DevOps or similar role. 

● Linux: Strong proficiency in Linux-based systems, including configuration, troubleshooting, and performance tuning is must

● IaC Tools: Hands-on experience with Terraform for infrastructure provisioning and automation. 

● Containerization: Proficient in using Docker to build, deploy, and manage containers. 

● Kubernetes: Experience with Kubernetes for container orchestration, including knowledge of deployments, services, pv, pvc and ingress controllers.

● Helm Charts: Familiarity with creating and managing Helm charts for Kubernetes applications. 

● CI/CD Tools: Knowledge of tools like Jenkins, GitHub Actions, GitLab CI/CD, or CircleCI for continuous integration and deployment. 

● Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). 

● Scripting: Proficiency in automation scripting using Python, Bash, or similar languages. 

● Monitoring: Understanding of monitoring and logging tools such as Prometheus, Grafana, or ELK Stack. 

● Version Control: Strong experience with version control tools like Git. 

Preferred Qualifications: 

● Knowledge of networking concepts (e.g., DNS, load balancing, firewalls).

● Familiarity with security practices such as role-based access control (RBAC) and secrets management. 

● Exposure to Agile/Scrum methodologies and tools like Jira. 

● Certification in any of the cloud platforms (AWS Certified DevOps Engineer, Azure DevOps Expert, or GCP Professional DevOps Engineer) is a plus. 

Soft Skills: 

● Strong problem-solving and troubleshooting skills. 

● Ability to work collaboratively in a team-oriented environment. 

● Excellent communication and documentation skills. 

● Proactive approach to learning new tools and technologies. 

Note: Experience over Linux is Must.

• Install, configure, and maintain Kubernetes clusters.
• Develop Kubernetes-based solutions.
• Improve Kubernetes infrastructure.
• Work with other engineers to troubleshoot Kubernetes issues.

• Kubernetes administration experience, including installation, configuration, and troubleshooting
• Kubernetes development experience
• Linux/Unix experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

• Hands-on knowledge on various CI-CD tools (Jenkins/TeamCity, Artifactory, UCD, Bitbucket/Github, SonarQube) including setting up of build-deployment automated pipelines.
• Very good knowledge in scripting tools and languages such as Shell, Perl or Python , YAML/Groovy, build tools such as Maven/Gradle.
• Hands-on knowledge in containerization and orchestration tools such as Docker, OpenShift and Kubernetes.
• Good knowledge in configuration management tools such as Ansible, Puppet/Chef and have worked on setting up of monitoring tools (Splunk/Geneos/New Relic/Elk).
•             Expertise in job schedulers/workload automation tools such as Control-M or AutoSys is good to have.
• Hands-on knowledge on Cloud technology (preferably GCP) including various computing services and infrastructure setup using Terraform.

• Should have basic understanding on networking, certificate management, Identity and Access Management and Information security/encryption concepts.
• •             Should support day-to-day tasks related to platform and environments upkeep such as upgrades, patching, migration and system/interfaces integration.
• •             Should have experience in working in Agile based SDLC delivery model, multi-task and support multiple systems/apps.
• •             Big-data and Hadoop ecosystem knowledge is good to have but not mandatory.

• Should have worked on standard release, change and incident management tools such as ServiceNow/Remedy or similar

DevOps Engineer

Job Description:

The position requires a broad set of technical and interpersonal skills that includes deployment technologies, monitoring and scripting from networking to infrastructure. Well versed in troubleshooting Prod issues and should be able to drive till the RCA.

Skills:

• Manage VMs across multiple datacenters and AWS to support dev/test and production workloads.
• Strong hands-on over Ansible is preferred
• Strong knowledge and hands-on experience in Kubernetes Architecture and administration.
• Should have core knowledge in Linux and System operations.
• Proactively and reactively resolve incidents as escalated from monitoring solutions and end users.
• Conduct and automate audits for network and systems infrastructure.
• Do software deployments, per documented processes, with no impact to customers.
• Follow existing devops processes while having flexibility to create and tweak processes to gain efficiency.
• Troubleshoot connectivity problems across network, systems or applications.
• Follow security guidelines, both policy and technical to protect our customers.
• Ability to automate recurring tasks to increase velocity and quality.
• Should have worked on any one of the Database (Postgres/Mongo/Cockroach/Cassandra)
• Should have knowledge and hands-on experience in managing ELK clusters.
• Scripting Knowledge in Shell/Python is added advantage.
• Hands-on Experience over K8s based Microservice Architecture is added advantage.

• Cloud and virtualization-based technologies (Amazon Web Services (AWS), VMWare).
• Java Application Server Administration (Weblogic, WidlFfy, JBoss, Tomcat).
• Docker and Kubernetes (EKS)
• Linux/UNIX Administration (Amazon Linux and RedHat).
• Developing and supporting cloud infrastructure designs and implementations and guiding application development teams.
• Configuration Management tools (Chef or Puppet or ansible).
• Log aggregations tools such as Elastic and/or Splunk.
• Automate infrastructure and application deployment-related tasks using terraform.
• Automate repetitive tasks required to maintain a secure and up-to-date operational environment.

Responsibilities

• Build and support always-available private/public cloud-based software-as-a-service (SaaS) applications.
• Build AWS or other public cloud infrastructure using Terraform.
• Deploy and manage Kubernetes (EKS) based docker applications in AWS.
• Create custom OS images using Packer.
• Create and revise infrastructure and architectural designs and implementation plans and guide the implementation with operations.
• Liaison between application development, infrastructure support, and tools (IT Services) teams.
• Development and documentation of Chef recipes and/or ansible scripts. Support throughout the entire deployment lifecycle (development, quality assurance, and production).
• Help developers leverage infrastructure, application, and cloud platform features and functionality participate in code and design reviews, and support developers by building CI/CD pipelines using Bamboo, Jenkins, or Spinnaker.
• Create knowledge-sharing presentations and documentation to help developers and operations teams understand and leverage the system's capabilities.
• Learn on the job and explore new technologies with little supervision.
• Leverage scripting (BASH, Perl, Ruby, Python) to build required automation and tools on an ad-hoc basis.

Who we have in mind:

• Solid experience in building a solution on AWS or other public cloud services using Terraform.
• Excellent problem-solving skills with a desire to take on responsibility.
• Extensive knowledge in containerized application and deployment in Kubernetes
• Extensive knowledge of the Linux operating system, RHEL preferred.
• Proficiency with shell scripting.
• Experience with Java application servers.
• Experience with GiT and Subversion.
• Excellent written and verbal communication skills with the ability to communicate technical issues to non-technical and technical audiences.
• Experience working in a large-scale operational environment.
• Internet and operating system security fundamentals.
• Extensive knowledge of massively scalable systems. Linux operating system/application development desirable.
• Programming in scripting languages such as Python. Other object-oriented languages (C++, Java) are a plus.
• Experience with Configuration Management Automation tools (chef or puppet).
• Experience with virtualization, preferably on multiple hypervisors.
• BS/MS in Computer Science or equivalent experience.
• Excellent written and verbal skills.

Education or Equivalent Experience:

• Bachelor's degree or equivalent education in related fields
• Certificates of training in associated fields/equipment’s