Web method support engineer

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

As a Node.js Developer, you will be responsible for:

Designing, developing, and maintaining server-side applications and systems using Node.js, a JavaScript runtime environment. Your expertise in backend development, JavaScript, TypeScript, and REST APIs will play an essential role in creating efficient and powerful server-side applications.

Responsibilities:

● Design and implement efficient, secure, and maintainable server-side code using Node.js.

● Collaborate with the front-end development team to integrate user-facing elements with server-side logic.

● Develop APIs for seamless data flow between the front-end and back-end.

● Optimize application performance and ensure high availability and scalability.

To succeed in this role – you should have the following:

● Minimum of 3-4 years of experience as a backend developer.

● Must have proven experience as a Back-End Developer, with a focus on Node.js.

● Proficiency in JavaScript, TypeScript, and related frameworks (Express.js, Hapi.js, etc.).

● Experience with RESTful API design principles.

● Experience with agile development methodologies.

● Familiarity with working with at least one of PostgreSQL or MongoDB.

● Familiarity with version control systems (Git)

● Strong communication skills and ability to work collaboratively in a team.

● Strong problem-solving skills and attention to detail.

Added bonus:

● Familiarity with frontend development technologies like HTML and CSS.

● Experience working with Docker, Github Actions, and other common CI/CD pipelines

● Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field

Responsibilities

• Assist in daily administrative tasks, such as copying, filing, and scanning documents
• Manage and maintain executives' schedules, appointments, and travel arrangements
• Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
• Handle incoming and outgoing correspondence, including emails, phone calls, and mail
• Maintain office supplies and equipment by monitoring inventory and placing orders as needed
• Assist in the preparation of reports, presentations, and other documents
• Schedule and coordinate office events, including meetings, training sessions, and conferences
• Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space

Qualifications

• Proven experience as an administrative assistant or similar role
• Excellent organizational and time management skills
• Excellent Communication skills
• Experience in computer proficiency and Microsoft office suite
• Ability to multitask and prioritize tasks
• Attention to detail and problem-solving skills
• Discretion and confidentiality

About Nomiso India: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management. 

Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems. 

At Nomiso, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.

We invite you to push your boundaries and join us in fulfilling your career aspirations!

What You Can Expect from Us:

We work hard to provide our team with the best opportunities to grow their careers.  You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let’s make your career great!

Position Overview: 

As our Senior Engineer (Back End), you'll be responsible for building new features, enhancing the existing ones as well as supporting them in production. You will also be responsible for building reusable libraries or technology platforms that address multiple use cases. You will work towards delivering specific milestones and objectives in a very dynamic environment. 

Roles and Responsibilities:

● Working closely with the Engineers to develop the best technical design, strategy and drive execution to build capabilities into the platform 

● Owning the delivery of various timelines, ensuring that key milestones are met and deliveries are of the highest quality 

● Establishing various best practices for software development and encouraging their adoption with the team and organization 

● Collaborate with other non-technical stakeholders of the business which includes Product Managers, Designers, Marketing etc.

● Encouraging and mentoring an excellent team of talented engineers by mentoring them and working with them to remove any roadblocks 

● Functional availability of the software developed, enhancing the product based on functional requirements 

● Managing cloud-based services, web applications for their functional correctness, availability, security 

● Deploy and maintain enterprise class RESTful, GRPC based services 

● Own the engineering excellence and operational readiness of the service driving the SLO,SLI, SLA of the relevant services 

● Take ownership to drive quality of the services under your purview via integration test and unit test coverage 

● Responsible for all microservices within your purview responsible driving their quality, security,availability, scalability and other “ilities” 

● Dive deep into each issue, own reactive fixes, and execute long term fixes 

● Assist other Support Engineers on complex RCA issues 

● Provide technical mentoring and guidance to other engineers 

● Provide L3 engineering support

Must Have Skills:

• Overall experience 7+ years and relevant at least 3+ years in Golang with Java
• Strong design and architectural experience in building various highly-scalable and highly-available products 
• Strong understanding of the SDLC Activities which include Analysis, Design, Development, Testing, Deployment and Post-Production Support etc.
• Proficiency in at least one server side framework for Go Lang
• Experience working on NoSQL & SQL Databases such as MySQL, PostgreSQL, MongoDB, Redis etc 
• Deep Dive, problem-solving, RCA and systematic thinking to reach the cause of issues 
• Able to work independently and multi-task effectively 
• Program at a system level and able to manage service stability 
• Excellent experience maintaining, scalable, extensible code
• Methodical in maintaining up to date documentation 
• Metric-driven mindset and obsessive about ensuring clean coding practices 
• Preferred experience in product development 
• Preferred working experience on microservices platforms 
• Proficiency in at least one modern web front-end development framework such as React JS will be a bonus

Good to Have Skills:

• Preferred experience in Elasticsearch and Kibana (ELK Stack) 
• Preferred experience with messaging systems like RabbitMQ 

Qualification:

• Bachelor of Science in Computer Science or equivalent technical training and professional work experience.

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

Position: PHP Developer

Location: Bangalore

Experience: 2-10yrs

Salary: upto12lpa Max

Notice period: Immediate to 30day (Max)

Key skill: PHP and MySQL and JavaScript

High Level Scope of Work :

• Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
• Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
• Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
• Gather additional and external data sources to support the AI/ML Model as desired .
• Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
• Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)

Required technology expertise :

• Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
• Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
• Strong Database Development knowledge using SQL and PL/SQL
• Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
• Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
• Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
• Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
• Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
• Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.

Qualifications

• Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
• Certified as DATA SCIENTIST or MACHINE LEARNING Expert.