Job Description:
- Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge on Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem solving approach.
- Excellent communication.
- Good Problem Solving Approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
About Semperfi Solution
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Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels.
Job Description
- Overall 7+ years of experience in Oracle WebLogic installation and Administration activities
- Hands on experience on applying patches and bug fixes on WebLogic
- Experience of upgrading WebLogic versions
- Hands-on experience of configuring SSL certificate on Oracle WebLogic and Oracle HTTP server
- Able to troubleshoot issues related to certificate with interfacing systems.
- Knowledge of configuring WebLogic cluster and hand on experience of troubleshooting issues.
- Knowledge of configuring and troubleshooting JMS on standalone and cluster environment.
- Knowledge of configuring and troubleshooting JDBC issues on standalone and cluster environment.
- Should be able to manage day to day activities of application EAR/WAR /lib deployment on WebLogic application server.
- Understanding of Unix operating system and troubleshoot performance related issues.
- Should be able to remediate security vulnerabilities.
- Knowledge of oracle database to troubleshoot performance related issues and perform deployments related to application.
- Knowledge on nucleus CAS production is preferred.
- Should perform day to day operations and deployment and troubleshooting on Non-Prod (DEV, SIT, UAT), PROD and DR environments of CAS application.
- Should understanding of BCP/DR operations to invoke DR application in case of issue with production site.
- Should have knowledge on dev-ops tools, GITLAB preferred and scripting to automate day to day activities.
- Should be able to implement DevopspCI/CD pipeline for application deployment
Compensation max up to 20 LPA
Work Experience: 7 years
Location: Bangalore
Job Scope
- Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
- Implementation: Configure and Test SAP SuccessFactors modules
- Data Migration: Perform/Support Data Migration as required
- Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
- Training: Educate clients on how to use SAP SuccessFactors modules
- Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project.
- Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.
JD/Skills:-
L1 Tech Support, application support.
Good on SQL Queries.
Decent comm skills.
This will be Mumbai Location.
5 days working.
CTC is good as per market norms.
Good understanding on OpenShift administration and monitoring.
Monitor system events to ensure health, maximum system availability and service quality
The candidate must have experience in larger cluster administration.
Good knowledge of OpenShift. Good troubleshooting skill in docker.
Kubernetes installation hands-on experience.
Industry Type: IT Software
Job Location: Indore MP
Experience: 2-3 yrs.
Job Type: Full Time
Responsibilities
• The ERP Implementation Professional will work closely with ERP team members as well as end
users to provide functional support and training of business processes enabled by
PROCESSMASTER ERP in the respective modules.
• ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
• Provide ERP support by resolving customer queries via phone, email, remotely or at client-side
location.
• Responsible to communicate with Customer ERP core team, implementation team, Technical
consultant and his Manager.
• To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
• To configure, deploy and manage the ERP system and the backend database system
• Extensively travel to client end for software implementation and training purpose.
Desired Candidate Profile
• Any Graduate/Post Graduate with 0-3 yrs. experience of working with ERP Softwares
• Minimum 1+ year working experience in Software implementation and Support
• Strong knowledge of PLSQL is required
• Ability to solve complex business issues and having excellent communication and presentation
skills
• Functional knowledge of ERP Modules and Processes
Preferred
• Prior experience in implementation and support of Manufacturing ERP Solution would be
preferable
Description
We are looking for a Senior Support Executive to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers with our services. Senior Support Executive responsibilities include handling technical support associates and being familiar with using remote desktop connections to provide immediate support. You will use email, chat, and call to give clients quick answers to product-related queries. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If you’re naturally a helper, enjoy assisting people with software queries, and are able to explain technical details simply, we’d like to e-meet you. Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical and non-technical queries.
Responsibilities
- Managing the team of Technical Support Associates and ensuring that they are performing well.
- Research and identify solutions to software queries.
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical/non-technical query
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate solutions
- Ensure all issues are properly logged
- Prioritize and manage several open querries at one time
- Prepare accurate and timely reports for yourself and team.
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Requirements
- 2-3 years of proven experience in the field of technical support
- Ability to diagnose and troubleshoot basic technical queries
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Understanding of how API works.
- Good to have basic accounting knowledge.
Benefits
- Flexible Work hours
- Flat Organisation Structure
- Contribute to the growth of the product
- Health and Skill Development benefits
Location: PAN India
- Expert in SAP master data/integration related experience
- Has participated in at least two large information transformation engagements
- Ability to work with and collaborate with all Teams and Individuals in the Business Teams and the SAP Teams toward developing a best practice data creation, maintenance, governance, quality, and efficiencies
Job Description
We are looking for a couple of awesome Product Support Engineers for our own software product Enpass password manager (www.enpass.io) which is being used by millions of end users worldwide and is available for iOS, Android, Windows, Mac, and Linux. It is a tech-oriented application, localized in 33 languages and has a vast and varied user-base, offering a wide scope of learning in every aspect of software testing and support.
This position requires well-rounded product support experience of 1 year. Further, it requires good command over specific OS internal settings, multitasking, mentoring, ability to assign and manage tasks for others and communication (written and oral) skills.
RESPONSIBILITIES
-
Provide first, second and third tier (L1, L2, L3) product support via email, Social media, and our Forums.
-
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using Enpass.
-
Monitoring application processes, application logs and taking appropriate resolution actions in case of failures.
-
Ask customers targeted questions to quickly understand the root of the problem.
-
Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
-
Work closely with technical teams to investigate complex issues and enhance the quality of existing products.
-
Document and follow-up of customer suggestions for continued improvements to Development Team.
-
Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.
-
Constantly Improve Product Knowledgebase to use internally and a FAQ.
-
Work on improvement of customer's FAQ and User manual.
-
Taking ownership of customer issues reported and seeing problems through to resolution.
SKILLS & QUALIFICATIONS
-
Bachelors or Masters (Computer Science / Electronics / Electrical / IT / Computer Applications / Software Engineering).
-
1 to 2 years of related work experience required. Previous product support experience from a tech-oriented software product is a plus.
-
Technically sound and well versed in working with different cloud services, OS configurations & settings, networking basics and in-outs of software operations.
-
Knowledge of SQL, XML, JSON is a plus.
-
Ability to troubleshoot the cause of technical problem in using software.
-
Good interpersonal skills; well organized, detail oriented; multitasking; strong oral and written communication skills; previous experience in conducting basic troubleshooting of software via email, online web tools.
-
Ability to mentor and assign and manage tasks for others.
-
Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner.
markets. As a Technical Support engineer, you will analyze, troubleshoot, and fix the defects.
You will be responsible for end customer communication, understanding the issue they are
facing, analyzing the functional and technical areas of code impact, and fix the defects
reported. There would be small enhancements in the customer solutions built on top of core
products and you will be working on those items, also any consulting to end customer in case
they have any difficulties in understanding custom developed solution/features
Selected candidate’s day-to-day responsibilities include:
1. Technical support for various kinds of algorithmic trading strategies on the in-house trading
platform
2. Deploy trading software for new clients
3. Work with clients, sales and developers defining trading and technical requirements.
Other requirements:
1. 2+ years solid experience in either FIX support or trade support
2. Strong knowledge of Indian cash, futures & option markets required
3. Experience with financial front-end applications (preferably algorithmic
trading) in supporting traders
4. Demonstrate excellent customer service skills working with customers in high
stress situations on complex problems
5. Ability to work as a good team player with different internal business and IT
groups to communicate and resolve any technical issues
6. Basic knowledge of Linux, Shell scripting
7. Excellent writing and technical skills with proven experience writing high-
quality documentation for software applications
8. Strong knowledge of FIX protocol and testing procedures
9. Familiarity with C++, Java a plus