Web method support engineer

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization. 

About Buildesk

Buildesk is transforming real estate with cutting-edge Sales & Payment Management solutions.

Our integrated ERP and CRM platform empowers developers and brokers to boost efficiency and results. We're an innovative, collaborative team, rapidly growing with a global presence, offering significant growth opportunities.

Responsibilities:

• Handle inbound/outbound calls to assist customers.
• Provide information and resolve queries effectively.
• Maintain accurate customer records.

Requirements:

• Minimum 1 year of tele calling experience.
• Strong English communication skills.
• Confident, proactive, and a team player.

Key Responsibilities:

1. Video Editing:

• Edit raw footage into a cohesive and visually appealing final product, including cutting and trimming scenes, rearranging sequences, and adding transitions.
• Incorporate music, dialogues, graphics, and special effects to enhance the video’s narrative and visual appeal.
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity.

2.Special Effects and Graphics:

• Add special effects, motion graphics, and animations to enhance video storytelling and visual appeal.
• Create or incorporate pre-existing graphics, such as lower thirds, titles, and credits, into the video.

3.Collaboration and Communication:

• Work closely with the director, producers, and other team members to understand the vision and requirements for each project.
• Provide creative input during brainstorming sessions and offer suggestions for improving the video’s narrative and visual style.
• Communicate regularly with the production team to ensure alignment on project goals, timelines, and deliverables.

1. Color Correction and Grading:

• Perform color correction to ensure consistency and accuracy across all scenes.
• Apply color grading techniques to create the desired mood and atmosphere in the video.

4.File Management and Archiving:

• Organize and manage digital video files, ensuring proper naming conventions and storage for easy retrieval.
• Archive completed projects in an organized manner for future reference or reuse.

5.Quality Control:

• Review final videos to ensure they meet technical standards for broadcasting, including resolution, aspect ratio, and audio quality.
• Make necessary revisions based on feedback from clients or stakeholders.

6.Continuous Learning and Improvement:

• Stay updated with the latest video editing software, tools, and techniques.
• Attend workshops, webinars, and training sessions to enhance video editing skills and keep up with industry trends.

Qualifications:

• Bachelor’s degree in Film, Media, Communications, or a related field.
• Proven experience as a Video Editor or similar role.
• Proficiency with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects).
• Strong understanding of video formats, codecs, and editing workflows.
• Creative mindset with a strong eye for visual composition and storytelling.
• Ability to work independently and collaboratively, with strong time management and organizational skills.
• Knowledge of color correction and audio editing is a plus.

 You have designed, refactored, re-architected, deprecated and/or implemented a webapp from start to finish.

 CSS and its pre-processors like SASS/LESS.

 Excellent command over web fundamentals

 Good understanding and experience in building a React app.

 Exceptional coding skills in HTML5, CSS3, Javascript/ES6

 Strong problem-solving and analytical skills

 Familiarity with benchmarking and optimization techniques

 Eye for animation and understanding of motion principles.

 Experience with Agile Development, SCRUM methodologies

 Experience in DevOps - AWS, S3, API Gateway, CI/CD

 Native development experience in React Native (Android and iOS)

 Experience in NodeJs

Additional Full-stack Skills Would Be a Huge Bonus:

 Experience with Mongo DB, Redis, Firebase, NodeJs and its framework/ libraries like Express.

 Experience with PostgreSQL.

 Experience in NoSQL (CouchDB, Cloudant, MongoDB) datastores.

 Experience in building (secure) RESTful services and MVC patterns.

 Experience in coding & hosting on GitHub.

Desired Skills and Experience

CSS,JavaScript,React.js

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Testsigma is built to make test automation effortless. We are a fast-growing, product-based startup backed by leading global Investors like Accel, STRIVE and Marquee Angels. 

We are the first and leading open-source test automation platform. With product-market fit and a terrific team, we’re poised to capture the global market for AI driven, cloud-based test automation platforms.

We are inviting the right people to scale our growth, who can help us grow our teams in collaboration with product, engineering, and customer success teams. If you have a great attitude and a drive to succeed, hop on this test automation journey with us. Learn new technologies & grow your skills along the way!

Job Responsibilities:

• Manage the day to day operations of Inside Sales Team 
• Ensure customer details are complete and correct, also collect contact details, profiles, and nature of business.
• Enrich leads by finding information about the person and the company who has signed up for the product. 
• Identify key contacts at prospect accounts based on title and responsibilities
• Assign the leads to the respective salesperson according to category (start-up, SMB, Enterprise) and region.
• Ensure the team keeps all activity, customer information, notes, and documents up-to-date in http://salesforce.com/">salesforce.com and other relevant systems.
• Track daily sign-ups and demo requests and ensure they are all treated within 24 hours
• Help the SDR team with the right companies and personas to target.

Requirements :

• Fluency in prospecting tools and platforms (lead generation, email, phone, data enrichment & cleansing, BDR processes, etc.)
• Sound knowledge of Microsoft Excel is Must.  
• Hands-on with social media - LinkedIn Sales Navigator. 
• Experience with salesforce automation systems will be an added advantage
  
  Candidates from SAAS , Technogy or product background with minimum 2 years experienced.

AutoScheduler is looking for a remote senior software developer to join our talented team. The ideal candidate is a self-starter who is interested in constant learning. We want this person to join our dynamic team as we take an established software and re-develop it from scratch as a part of a new start up.

We are looking for a Backend C++ developer responsible for maintaining and developing algorithmic C++ for new and existing customers. Your primary responsibilities will be to design and develop applications and services, and to coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, robust design, and quality product is essential.

• Work with non-technical personnel to translate business requirements into stories and epics
• Translate application storyboards and use cases into functional applications / features
• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automation
• Write and maintain unit/functional/integration tests

• Bachelor’s degree with STEM concentration + 2 years’ work experience, or equivalent work experience
• Fluent in English
• Demonstrably proficient in C/C++ and the ability to parse C/C++ code
• Proficiency in Node.js and Javascript
• Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds
• Working knowledge of at least two other programming languages (e.g. Go and Python)
• Proficient understanding of modern distributed code versioning tools (like ‘git’)
• Thorough understanding of SQL, and in-depth experience with at least one RDBMS (e.g. PostgreSQL or Microsoft SQL Server)
• Experience with automated testing frameworks and unit tests
• Solid understanding of object-oriented programming and principles
• Knowledge of functional programming principals / concepts

• Experience building applications with C++
• Experience building cross-platform applications with Scala
• Experience with functional programming
• Familiarity with concurrency patterns in Scala
• Experience building distributed systems and/or decoupled microservices
• Experience building software using cloud-based services (in any cloud platform)
• Experience using “gRPC” and Protocol Buffers (“protobuf”) and/or experience creating services that exchange non-JSON data over non-HTTP protocols
• Familiarity with continuous integration
• Familiarity with Docker / containerization

Roles and Responsibilities-Technical support and sales of our software products.

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Only Female

  Qualification - B.Com  (commerce graduate) with basic computer knowledge. All our product are taxation related, so, commerce background is must and its software product, so basic of computer and basic working with internet is required. 

Experience - Fresher - 1year

Location-Guwahati preferably but for experienced candidate work from home can be considered(Can be relocate in PAN India)

Mode of Interview-Telephonic and Webinar